MARKETING
S R E M O T S U C R U O Y KEEP COMING BACK Business
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SERVICE The way you handle your customers is extremely important to the success of your business. “Always be helpful, always smile and always go the extra mile. Service can either make a customer come back to you or chase them straight to your competitor’s door,” she warns. As business owners you need to think long term and by creating an experience that is unforgettable you will see customers coming back.
MARKETING METHODS By word of mouth According to Louw, for small businesses in communities, the best and cheapest method of marketing is simply by word of mouth. Good service and an excellent product will get the community talking. To boost the buzz amongst family and friends, you could also have daily specials, such as joining products for example “if you buy a two litre Coke you get a free loaf of bread”. News of these specials will spread, and customers will choose your business over your competitors because you are giving them a better deal.
Pamphlets
Ask Questions Megan Louw, Brand Manager at Demographica, a database marketing company, says it’s a common fallacy that businesses need a lot of advertising or marketing money to reach their customers. “We mustn’t forget that all the big companies were once small companies. Gather as much information as you can, through research, about your community so that you can cater to their individual needs,” says Louw.
Here are some of the questions you should ask when conducting market research: • What makes you different from your competitors? • What will make a customer choose your shop rather than the one on the other side of the road? • Who are your customers? • What are their daily habits? • When and why would they need your product?
Planning a Marketing Strategy Megan expresses the importance, especially for small businesses, of having a marketing strategy in place. “If your community does not know that you exist they cannot use your services. Exposing
yourself to the community in a positive light will increase your sales massively.” When considering “how” to reach your clients you may need to do some market research. Questions that should be asked include: • Are your customers spending more time on their cell phones or on their email? • When are they more likely to visit your business, during the week or on the weekend? • When do your consumers get paid? Louw says when building a consumer database with names, email addresses and cell phone numbers, it’s important to constantly update these contacts. An outdated database has no value at all. “Once you have a broader knowledge of your consumers you can then start contacting them at the right time to get them into your space to purchase.”
Be Relevant Marketers need to keep their eyes and ears constantly open to what is going on within their community so that your advertising message is relevant to them, Louw advised. “An example here is maybe the water has been cut-off within your community; this is an ideal time to advertise that you have a supply of bottled water and that you are offering a special deal on buying bottled water.”
Louw says another cheap method of marketing is to create colourful pamphlets and posters that can be placed around your community.
DIRECT MARKETING Direct marketing is when you communicate your message straight to the consumer, which is perfect for small and start-up businesses to grow your consumer base. This can be done by sending out SMSs, emails and cold calling potential customers. Louw recommends that you consider direct marketing for small businesses. “You are more than likely going to have a few competitors within your community so you need to make sure you stick in people’s minds.” “Direct marketing also means that you remain top of mind. When you make contact with one of your consumers who you haven’t heard from in a while, reminding them that you are still around, is pivotal to keep them coming back.” Your business may offer the best products in your industry, but without marketing, none of your potential customers would know about it. Without marketing, sales may go down and ultimately your business may have to close down. The heart of your business success depends on its marketing. This is a process in which a product or business is introduced and promoted to potential customers. www.spotongmag.co.za
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