Cleaning Operations
CPPCLO2033A Plan for safe and efficient cleaning activities
Skills
Š Gordon Institute of TAFE All requests and enquiries regarding use and availability of this text should be directed to: Industry Skills Training Centre East Campus The Gordon Private Bag 1 Geelong Mail Centre VIC 3221 Ph: 03 5225 0500 The Gordon wishes to acknowledge the contribution from the following persons in the development of this resource: Joylene Henderson Fay Thomev Issue date: 7/03/2013 File name: CPPCLO2033A - Plan for safe and efficient cleaning activities
The Gordon takes no responsibility or liability for any consequences arising from omissions or inaccuracies.
Revised April 2015 Version 3
Contents What this unit is all about…............................................................................................................5 Details of the unit ......................................................................................................................5 Performance Criteria…………………………………………………………………………………………………………………6 Recognition of Prior Learning (RPL) ............................................................................................8 Assessment ................................................................................................................................8 Introduction...................................................................................................................................9 The importance of safe and efficient cleaning activities..............................................................9 1
Assess the cleaning situation .................................................................................................10 Work orders ..............................................................................................................................10 What are work schedules? ........................................................................................................11 What are procedures? .............................................................................................................12 Vacuum Cleaning .....................................................................................................................13 Work restrictions .....................................................................................................................14
2
Assess hazards .....................................................................................................................15 What are health and safety hazards? .......................................................................................15
3
Assess worksite security risk.................................................................................................16 Emergency situations ...............................................................................................................16
4
Select suitable work methods...............................................................................................16 Reports ....................................................................................................................................17
Learning Tasks .............................................................................................................................18 Learning Task 1 ........................................................................................................................18 Learning Task 2 ........................................................................................................................19 Learning Task 3 ........................................................................................................................20 Learning task 4 .........................................................................................................................20 Learning Task 5 ........................................................................................................................21 Assessment record sheet .....................................................................................................22 & 23
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What this unit is all about… Welcome to this workbook: CPPCLO2033A - Plan for safe and efficient cleaning activities This is a core unit the Certificate III in Cleaning Operations. This unit covers the skills and knowledge required to plan for safe and efficient cleaning activities. This unit covers general issues that need to be addressed in each work site to ensure maximum safety and efficiency of each cleaning activity. Part of your learning will take place during a training session and part of the learning will take place while you are working. Skills that you will learn to do in the Plan for safe and efficient cleaning activities include: • • • • • •
Reviewing work orders Amending work schedules Assessing hazards and controlling risks Identifying security arrangements Selecting safe and efficient cleaning methods Reporting procedures
Details of the unit This unit has four elements of competency. These elements of competency describe what you need to know and be able to do to successfully complete this unit. Think of them as the focus of your learning. Element of Competency 1. Assess the cleaning situation 2. Assess hazards 3. Assess work site security risk 4. Select suitable work methods
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COMPETENCY CHECKLIST This is a summary of the skills and knowledge that you must have to meet the requirements of the unit of competency covered by this Training Resource. This is only a summary. You will be assessed against the full competency standard which your trainer or assessor should show you. Use this checklist to: ν identify skills and knowledge that you need ν identify skills and knowledge that you may already have ν check and record your progress ν prepare yourself for assessment Elements
Performance Criteria
On completion of this unit you should be able to: 1. Assess cleaning situation.
You will know you have achieved this when you can:
2. Access hazards
1.1 Work order is reviewed according to company requirements. 1.2 Work site assessment is made according to company, environmental, legislative and occupational health and safety (OHS) requirements. 1.3 Work order is checked to determine staffing and time allocation for cleaning operation according to company requirements. 1.4 Access to equipment, chemicals, consumables and personal protective equipment (PPE) suitable for implementing work order is determined according to environmental, legislative, OHS and requirements. 2.1 company Hazards in work site are identified according to 1.5 Issues are clarified with appropriate persons according to legislative, OHS and company requirements. requirements. 2.2 company Risks arising from hazards in work site are controlled 1.6 Work schedules are amended to reflect requirements. changed according to legislative, OHS and company accordingintowork company requirements. 2.3 situations Hazards remaining site area are reported to 1.7 Pre-existing damage is identified and reported to appropriate persons according to legislative, OHS and appropriate persons according to work order and company requirements. company requirements.
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3. Assess work site security risks.
4. Select suitable work methods.
3.1 Security arrangements on work site are identified and implemented according to work order, and OHS and company requirements. 3.2 Emergency response and evacuation procedures are reviewed according to OHS and company requirements. 3.3 Security alarm systems are operated according to client specifications, work order, manufacturer specifications and OHS and company requirements. 4.1 Cleaning methods are selected according to work order and environmental, legislative, OHS and company requirements. 4.2 Signage and barriers are installed as required to maximise public safety during cleaning operation according to work order, and OHS and company requirements. 4.3 Cleaning activity is arranged to minimise disruption to personnel according to work order and company requirements. 4.4 Equipment is used according to manufacturer specifications and legislative, OHS and company requirements. 4.5 Chemicals are prepared according to manufacturer specifications and legislative, OHS and company requirements. 4.6 Work restrictions affecting completion of work order are identified and appropriate persons are notified according to OHS and company requirements.
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Recognition of Prior Learning (RPL) If you have experience in the workplace and you believe you are already competent in this unit you should ask your teacher/trainer for information about how to apply for Recognition of Prior Learning (RPL). You will need to provide evidence of competence to back-up your RPL application. If your RPL application is successful, you will receive credit for this unit and will not have to undertake training in it.
Assessment With competency-based assessment, you don’t pass or fail. Rather, you will be assessed as either competent or not yet competent. To show that you are competent, you will need to complete all activities and tasks in the workbook, answer oral questions as required and demonstrate where required.
Let us begin.
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Introduction The importance of safe and efficient cleaning activities It is important to know the most efficient and safe way to clean a site or area. Before you commence cleaning you must first think about: • • • • • • •
Access to the work site or area The variety and complexity of the work Client specifications or work orders Factors that impact on safety Available equipment The most appropriate cleaning methods for the job. Security arrangements
Planning for safety and efficiency before you start cleaning will mean that your work will be better organized, conducted in a risk - free way and be of higher quality.
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1
Assess the cleaning situation
Work orders Details of what the client requires are outlined in a work order. The following are some examples of information, which may be included in a work order: • • • • • • • • • • • •
Access and exit points to the work site Completion times and dates Job requirements and tasks Legislative requirements OH&S requirements Emergency response procedures Resource requirements Dress and presentation requirements Use of signage and barriers Work schedules Working in isolated and remote locations Worksite contact persons
Once the work order has been reviewed, you must assess the cleaning job. You do this by thoroughly looking around the worksite or area. Listed below are the factors you need to take into account when assessing a cleaning job. • Check the availability of the work areas to be cleaned • Look at the variety and complexity of the job • Consider the size and condition of the work site or area to help determine how long the job will take • Look for health and safety hazards • Decide whether there is a need for teamwork • Consider the skills of the cleaning team • Check preferred company procedures • Determine what cleaning methods are appropriate for the job • Decide the suitability and type of equipment • Work out strategies for reducing interruption to client activities • Check environmental requirements • Look at client specifications
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• Consider security procedures • Check for any pre-existing damage (report to appropriate person) When your employer assesses a cleaning job, he or she will take into account all of the above factors.
Turn to the back of the Book to complete Learning Task 1
What are work schedules? Work schedules tell you the cleaning to be carried out, a recommended time allowance and an order in which the cleaning tasks are to be completed. Experienced cleaners who understand the various cleaning jobs at the work site or area design work schedules. Procedures are also used to help determine work schedules You follow work schedules because: • • • •
You will not miss things if you follow the same steps By following the same steps you will be more efficient You do not re-clean anything you have already cleaned You will achieve company and client specifications
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The following is an example of a work schedule: Work schedule: Work site: Staff Member: PM 7:00 Empty rubbish bins, replace liners and dispose of waste accordingly 7:15 Dust and polish furniture and fittings 7:45 Clean toilet areas and replace consumable 8:15 Spot clean entrance area 8:30 Vacuum all floor surfaces 8:50 Mop hard floor surfaces 9:00 Check area before leaving and lock door Incident/Comments:
Daily Duties City Offices Bill Smith
Staff member signature
This work schedule makes it easier for the staff member to know what to clean and the order and time limit to complete each cleaning duty.
Turn to the back of the Book to complete Learning Task 2 What are procedures? Procedures are established to explain: • The order in which you perform a job • The best way to complete a job • The safest way to perform the job Procedures are designed to meet company and client specifications and are designed to outline the most efficient way of completing a job. When you follow a procedure you must always follow it in the correct order.
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The following is an example of a procedure for vacuum cleaning: Vacuum Cleaning Recommended personal protective equipment: • Gloves • Safety footwear • Safety glasses SEQUENCE OF BASIC JOB STEPS Obtain the vacuum cleaner from cleaning storage area Check if vacuum cleaner has a current electrical tag, is empty and free of any blockages
POTENTIAL ACCIDENTS OR HAZARDS
3
Assess area to be vacuumed is free of hazards
Possible electrocution, trip or fall
4
Unwind electric lead, plugin and turn on at power point and vacuum switch
Muscle strain and electrocution
5
Vacuum soft floor surface
Back strain
6
Move furniture where appropriate
Back strain
1
2
7
8
9 10
Use vacuum tools where required Turn off vacuum cleaner at switch then power point when vacuuming is complete. Roll up power lead Empty and clean vacuum cleaner Return vacuum cleaner to cleaning storage area and store neatly
Muscle strain
Dust in eyes
Back strain
RECOMMENDED SAFETY PROCEDURES Use correct manual handling method to lift vacuum cleaner Wear safety glasses Remove obstacles that could damage lead or hinder movement of vacuum cleaner Use correct manual handling method to lift vacuum cleaner, do not vacuum wet patches Back strain Stay within the maximum lifting weight of 16 kgs. Do not move furniture while vacuuming Avoid wet surfaces contacting power point
Electrocution and muscle strain
Avoid wet surfaces contacting power point
Dust in eyes
Wear safety glasses
Back strain
Use correct manual handling method to lift vacuum cleaner
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Work restrictions A work restriction is anything that stops you from cleaning and will require an alteration to the work schedule. Examples of work restrictions are: • • • • • • • •
The amount of cleaning is more than anticipated You don’t have the correct equipment Your equipment breaks down You injure yourself You cannot access the building or area The building or area is occupied You find site hazards You have time limitation
If you are required to change your usual work schedule, it may also impact on the time when other areas can be cleaned. Take this into account when making alterations to a work schedule. If you are unsure, it is best to discuss the alteration with your supervisor, company or client.
Turn to the back of the Book to complete Learning Task 3
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2
Assess hazards
What are health and safety hazards? Anything that has the potential to cause you or others injury or illness is a health and safety hazard. Safety hazards need to be identified before any cleaning commences so the appropriate steps can be taken to remove or avoid them to control the risk to yourself and others. Examples of health and safety hazards are: • Anything that could cause a slip, trip or fall • Confined spaces • Inadequate lighting • Anything that could cause an electric shock • Breakages that could result in injury • Heavy lifting, pushing or pulling • Chemical dangers at the worksite or area Where it is not possible to remove or avoid the hazard, it is necessary to report it to your supervisor, company or client.
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3
Assess worksite security risk
All security arrangements on the worksite need to be identified and implemented by all cleaning staff working on the cleaning job. This is an important role and responsibility of the cleaner. The security arrangements you need to follow may be as simple as knowing which doors are required to be locked on completion of cleaning to operating a security alarm system. If you do not have a work order, which explains the security arrangements, then ask your supervisor or client.
Emergency situations All emergency situations such as fi re, explosion, and bomb threat that are outside of your control, and then you should follow the emergency and evacuation procedures of your work area/site in which you happen to be located at the time. Any situations with immediate serious safety or operational impact are to be reported without delay to your client, supervisor or company.
4
Select suitable work methods
There are a range of possible ways you can perform a cleaning task. The term ‘work method’ describes the way you perform a cleaning job. The best work method is one that is logical and methodical. The work method you use will be determined by: Personal experience Effective work methods and routines that you have developed over a period of time. Preferred company procedures These are work methods that follow the company’s cleaning procedures and which may be shown to you by your supervisor. Sometimes if you are new to the work site or area, the person you are replacing will show you the preferred company work method. Methods adapted to the work area Unusual and non-standard cleaning situations can occur and may not be included in your company’s procedures manual. If this is the case, then you and/ or your supervisor will have to figure out what is the best work method.
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Cleaning work methods should always ensure the work can be completed: • Safely and efficiently • With minimum interruption to the client • With least damage to the environment, furniture and fittings If you choose the wrong work method you could injure yourself, damage the client’s furniture or fittings or take too long to complete the cleaning.
Turn to the back of the Book to complete Learning Task 4 Reports Reports may be either written or verbal. You will need to make a report when a situation occurs that may impact on safety or performance. The following are examples of situations: • • • • •
Your equipment breaks down Your equipment is unsafe You damage a surface you are cleaning You injure yourself You are asked by clients to perform extra cleaning duties that are not in your regular work schedule • You do not have enough equipment to complete the cleaning • There is damage caused by someone else Each cleaning company will have their own reporting system in place. It is always a good idea to keep your own notes whether you are reporting in a verbal fashion or through a more formal written reporting procedure. You will usually be informed of reporting procedures when you first start working for a cleaning company or in a new work site or area. If you are unsure, ask your supervisor, company or client.
Turn to the back of the Book to complete Learning Task 5
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Learning Tasks
CPPCLO2033A Plan for safe and efficient cleaning activities Student Name: Student Number: Assessor: Date:
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Learning Task 1 Pick an area at your worksite and answer the following questions: Note: These questions (with the exception of Task 2) can also be answered verbally with your Assessor.
What is the name of your area?
What needs to be cleaned in the area?
What equipment and materials will you need to clean the area?
What factors can impact on the cleaning of the area?
How do you know this?
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Learning Task 2 Plan and write a work schedule for cleaning the area in Learning Task 1.
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Learning Task 3 What would you do if your equipment broke down? How much time would mean in lost work output?
What would you do if you could not complete all your cleaning duties in the time given? When would you complete the cleaning?
Learning task 4 Describe the work method you would use to clean the area in Learning Task 1.
Are there ways the work method could be more effective and efficient? If so, list them.
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Learning Task 5 Who do you submit the reports to at your worksite?
How do you do the reports and when?
Notes
Student comments:
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CPPCLO2033A – Plan for safe and efficient cleaning activities
Assessment record sheet This unit provides students with the skills and knowledge to plan for safe and efficient cleaning activities. This unit covers general issues that need to be addressed in each worksite to ensure maximum safety and efficiency of each cleaning activity Elements: 1. Asses the cleaning situation 2. Assess hazards 3. Assess worksite security risk 4. Select suitable work methods
Did the Student… • assess cleaning task • assess hazards on work site
Satisfactory Yes/No
• assess effectiveness of work site security arrangements within scope of task and work order
• select suitable cleaning methods
• comply with company, legislative and regulatory requirements
• use biological and viral control procedures
• apply knowledge of routes of entry and potential symptoms of exposure to chemicals. Completion of Workbook
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Date
Yes
No
CPPCLO2033A: Plan for safe and efficient cleaning activities Observation
Assessor Name:
Demonstration
Assessor Signature:
Records of training sighted Date:
Assessor comments: Discussion and questioning
Third party assessment
Students Signature
Date:
I ……………………………………….…………………………………………….… student’s name) certify that all work submitted for this Assessment is my own and any work that has been completed as part of a group has been noted to the Assessor.
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