Cppcmn3003a contribute to workplace safety arrangements april 2015

Cleaning

Industry Skills Training Centre

Š Gordon Institute of TAFE All requests and enquiries regarding use and availability of this text should be directed to: Industry Skills Training Centre East Campus The Gordon Private Bag 1 Geelong Mail Centre VIC 3221 Ph: 03 5225 0500 The Gordon wishes to acknowledge the contribution from the following persons in the development of this resource: Joylene Henderson Fay Thomev Issue date: File name: CPPCMN3003A - Contribute to workplace safety arrangements The Gordon takes no responsibility or liability for any consequences arising from omissions or inaccuracies.

Revised April 2015 Version 3

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Contents What this unit is all about‌. .......................................................................................................... 4 Details of the unit ...................................................................................................................... 5 Recognition of Prior Learning (RPL) ............................................................................................ 6 Assessment ............................................................................................................................. 11 Share information with the workgroup about occupational health and safety ............................. 12 Occupational health and safety legislation ............................................................................... 12 Regulations ............................................................................................................................. 12 Codes of practice ..................................................................................................................... 13 Guidance information.............................................................................................................. 13 Health and safety responsibilities for employers.......................................................................... 14 General employer responsibilities............................................................................................ 14 What are procedures? ............................................................................................................. 15 Work Restrictions .................................................................................................................... 16 2

Assess hazards ..................................................................................................................... 17 What are health and safety hazards? ....................................................................................... 17

3

Assess worksite security risk ................................................................................................ 18 Emergency situations .............................................................................................................. 18

4

Select suitable work methods .............................................................................................. 19 Reports.................................................................................................................................... 19 APPENDIX B: Information resources......................................................................................... 21

Learning Tasks ............................................................................................................................. 23 LearningTask 1 ........................................................................................................................ 24 LearningTask 2 ........................................................................................................................ 25 Learning Task 3 ........................................................................................................................ 26 Learning task 4 ........................................................................................................................ 26 Learning task 5 ........................................................................................................................ 27 Assessmentrecord sheet ............................................................................................................. 28

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What this unit is all about…

Welcome to this workbook: CPPCMN3003A - Contribute to workplace safety arrangements This is a core unit in the Certificate III in Cleaning Operations.

This unit of competency covers contributing to Occupational Health and Safety (OHS) policies and procedures in order to assist in ensuring own safety and that of others in the workplace. It is relevant for employees with some supervisory or team leading responsibilities.

This unit includes provisions for providing information to work groups and actively contributing to maintaining a safe work environment. Performance would usually be carried out under routine managerial supervision, within organisational guidelines.

This unit is based on Generic Competency B in the National Guidelines for Integrating Occupational Health and Safety Competencies into National Industry Competency Standards.

Skills that you will learn to do in Contribute to workplace safety arrangements include: • • • •

Identifying hazards and assessing risks.

Learning various reporting procedures.

How to control risks.

Contributing to and raising OHS issues with appropriate personnel in the workplace.

• Becoming familiar with your OHS responsibilities.

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Details of the unit This unit has four elements of competency. These elements of competency describe what you need to know and be able to do to successfully complete this unit. Think of them as the focus of your learning.

Element of Competency 1. Share information with the work group about Occupational Health and Safety.

2. Encourage participative arrangements within a workgroup for the management of Occupational Health and Safety.

3. Contribute to the organisation’s procedures for identifying hazards and assessing risks and controlling risks.

4. Contribute to the organisation’s procedures for providing OHS training.

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WHO COULD USE THIS RESOURCE This a flexible delivery resource and is designed to be used by learners, trainers and assessors. It contains fact sheets, activities, questions and sample assessment items which can be used in a variety of training situations. Training may be undertaken on or off the job or a combination of both. These materials may also be adapted for delivery in distance mode.

Learners undertake their training in different situations and may be known as students, trainees or participants. They may be beginners in the industry or have some or considerable industry experience.

Trainers, similarly, may be teachers, facilitators, supervisors, managers or mentors and be working in the industry or in a training organisation.

Assessors who undertake the formal assessment must be qualified or accredited assessors.

Trainers and assessors should read the Companion Guide for further advice on using this resource and must refer to the Training Package and the individual competency standard.

LEARNERS

TRAINERS

ASSESSORS

Learners could use this resource to:

Trainers could use this resource to:

Assessors could use this resource to:

Plan and deliver training

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Study at their own

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pace

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Review topics covered by their trainer

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Prepare for assessment.

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Provide learners with additional information Set practical activities for training Keep a record of the training that has been done. ν

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Plan assessments

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Show learners where improvement is needed ν

Keep a record of evidence used in the assessment.

HOW TO USE THIS RESOURCE As a Trainer you could: Use the checklists to develop course programs, RPL learners, check progress or record assessment. ν

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Use the fact sheets to make handouts, overheads or reading assignments.

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Use the activities to develop training sessions or projects.

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Use the fact sheets and activities to develop distance learning programs.

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Use the activities or assessment activities for formative or final assessments.

As an Assessor you could: Use the assessment activities and competency checklist to support assessment following a training program. ν

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Use the checklists for a recognition of prior learning assessment.

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Use the checklists to record progress.

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Use the questions as part of formative or summative assessment.

As a Learner you could: Work through all the information and complete the activities, as directed by your trainer. ν

If your training is off the job, use this workbook as a study guide and companion for materials delivered in classroom-style sessions. ν

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COMPETENCY CHECKLIST This is a summary of the skills and knowledge that you must have to meet the requirements of the unit of competency covered by this Training Resource. This is only a summary. You will be assessed against the full competency standard which your trainer or assessor should show you. Use this checklist to: ν

identify skills and knowledge that you need;

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identify skills and knowledge that you may already have;

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check and record your progress;

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prepare yourself for assessment.

Elements

Performance Criteria

On completion of this unit you should be able to:

You will know you have achieved this when you can:

1. Share information with work group about occupational health and safety (OHS).

1.1 Provisions of OHS legislation relevant to workplace procedures are discussed with work group, according to company requirements.

1.2 Information about organisational OHS policies, procedures and programs is provided in a readily accessible manner and discussed with work group, according to company requirements.

2. Encourage participative arrangements within a work group for management of OHS.

3. Contribute to organisational procedures for identifying hazards and assessing and controlling risks.

2.1 OHS issues raised by work group are resolved promptly or referred to appropriate personnel, according to workplace procedures and company requirements.

2.2 Opportunities to participate in OHS management in workplace are encouraged within scope of own role and responsibilities according to workplace procedures and company requirements.

2.3 Work group members are promptly advised of outcomes of OHS issues, according to company requirements.

3.1 Work group contributions for identifying hazards and assessing risks are encouraged, according to company requirements.

3.2 Procedures designed to control risks and contribute to compliance monitoring are explained to work group according to workplace procedures and company requirements.

3.3 Inadequacies of existing risk control measures identified by work group are reported to appropriate personnel, according to company requirements.

3.4 Emergency procedures for dealing with hazardous events are followed within scope of own role and responsibilities according to company requirements.

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3.5 Details of hazards are documented and appropriate personnel to company requirements.

4.1 OHS training needs of work group are identified according to company requirements. organisation’s procedures 4.2 Suitable training is provided in consultation with relevant parties to meet OHS training needs of work group, according to for providing OHS training company requirements.

4. Contribute to

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Recognition of Prior Learning (RPL) If you have experience in the workplace and you believe you are already competent in this unit you should ask your teacher/trainer for information about how to apply for Recognition of Prior Learning (RPL).

You will need to provide evidence of competence to back-up your RPL application.

If your RPL application is successful, you will receive credit for this unit and will not have to undertake training in it.

Assessment With competency-based assessment, you don’t pass or fail. Rather, you will be assessed as either competent or not yet competent.

To show that you are competent, you will need to complete all activities and tasks in the workbook, answer oral questions as required and demonstrate where required.

Let us begin.

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Share information with the workgroup about occupational health and safety Occupational health and safety legislation Occupational health and safety (OHS) legislation covers all workplaces throughout Australia. Where an organisation operates in more than one State or Territory, health and safety legislation might vary and the specific legislation in each region should always be consulted.

The common features of health and safety legislation in all States and Territories include: • a duty of care for all employers to ensure health, safety and welfare of employees in the workplace. Further, this duty of care applies to all people in the workplace, including visitors, contractors and others.

• a general obligation on manufacturers and suppliers of plant and substances to ensure that their products, when properly used, do not pose a risk to health and safety.

• an obligation for people in control of workplaces used by non-employees to ensure health and safety of people who use the premises as a place of work.

• a general obligation on employees to take care of themselves and others, and to cooperate with employees in matters of health and safety.

• the test of practicability. Practicability as defined in the Victorian OHS Act 1985 means practicable having regard to: o the severity of the hazard or risk in question o the state of knowledge about the hazard or risk and any ways of removing or mitigating that hazard or risk o the availability and suitability of ways to remove or mitigate that hazard or risk; and o the cost of removing or mitigating that hazard or risk.

Regulations Regulations are generally made under occupational health and safety acts with the objective of protecting people at work against risks to health and safety arising from particular hazards.

All relevant regulations must be complied with.

A list of State and National regulations relevant to the waste management industry is contained in Appendix B.

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Codes of practice A Code of Practice refers to material developed as a guide to employers, to achieve compliance with occupational health and safety legislation (acts and regulations).

An employer may use another way of achieving compliance with an act or regulation, however, a Code of Practice maybe referred to in a court of law to determine whether an employer has tried sufficiently to comply with an act or regulation.

A list of relevant State and National Codes of Practice for the waste management industry, and information on where to obtain them, is shown in Appendix B.

Guidance information Guidance information and publications can be used to establish a state of knowledge in relation to the control and management of OHS hazards in the workplace. This is particularly the case when the guidance material has been developed in consultation with the industry.

A list of some relevant guidance material is contained in Appendix B.

Turn to the back of the Book to complete Learning Task 1

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Health and safety responsibilities for employers General employer responsibilities To comply with the Victorian OHS Act 1985 and related legislations, employers must implement a system of risk identification, assessment and control, and, so far as is practicable: • devise and document safe systems of work, including duties and responsibilities.

• provide the relevant information, instruction, supervision and training to each employee and contractor to enable the employee to competently understand the hazards/risks associated with the task, and to work safely and without risk to themselves or others. This includes the provision of such information in the appropriate language and in a manner that ensures comprehension.

• Maintain records which show that employees have undertaken the necessary training and/or instruction to safely operate specialised pieces of equipment.

• Ensure machines are supplied with information including operator’s manuals that provide full instructions for the plant’s operators/maintenance.

• Draw to the employee’s attention in a clear manner, any known hazards associated with the work, vehicle, plant or equipment upon with the employee will be required to work, and any known/foreseeable hazards in the employee’s work environment. Employees include anyone contracted to perform work.

Experienced cleaners who understand the various cleaning jobs at the work site or area design work schedules. Procedures are also used to help determine work schedules.

You follow work schedules because: • You will not miss things if you follow the same steps • By following the same steps you will be more efficient • You do not re-clean anything you have already cleaned • You will achieve company and client specifications

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The following is an example of a work schedule:

This work schedule makes it easier for the staff member to know what to clean and the order and time limit to complete each cleaning duty.

Turn to the back of the Book to complete Learning Task 2

What are procedures?

Procedures are established to explain: • The order in which you perform a job • The best way to complete a job • The safest way to perform the job The following is an example of a procedure for vacuum cleaning:

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Vacuum Cleaning Recommended personal protective equipment: Gloves, Safety footwear, Safety glasses.

SEQUENCE OF BASIC JOB STEPS

POTENTIAL ACCIDENT OR HAZARDS

Obtain the vacuum cleaner from cleaning storage area

Muscle strain

Check if vacuum cleaner has a current electrical tag, is empty and free of any blockages Assess area to be vacuumed is free of hazards

Dust in eyes

Unwind electric lead, plug in and turn on at power point and vacuum switch

Muscle strain and electrocution

Vacuum soft floor surface

Back strain

Move furniture where appropriate

Back strain

Use vacuum tools where required Turn off vacuum cleaner at switch then power point when vacuuming is complete. Roll up power lead Empty and clean vacuum cleaner Return vacuum cleaner to cleaning storage area and store neatly

Back strain

Possible electrocution, trip or fall

RECOMMENDED SAFETY PROCEDURES Use correct manual handling method to lift vacuum cleaner Wear safety glasses

Remove obstacles that could damage lead or hinder movement of vacuum cleaner Use correct manual handling method to lift vacuum cleaner, do not vacuum wet patches Maintain good upright posture, avoid sudden movements and stay within limitations of cord Stay within the maximum lifting weight of 16 kgs. Do not move furniture while vacuuming

Electrocution and muscle strain

Avoid wet surfaces contacting power point

Dust in eyes

Wear safety glasses

Back strain

Use correct manual handling method to lift vacuum cleaner

Work Restrictions A work restriction is anything that stops you from cleaning and will require an alteration to the work schedule.

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Examples of work restrictions are: • The amount of cleaning is more than anticipated • You don’t have the correct equipment • Your equipment breaks down • You injure yourself • You cannot access the building or area • The building or area is occupied • You find site hazards • You have time limitations If you are required to change your usual work schedule, it may also impact on the time when other areas can be cleaned. Take this into account when making alterations to a work schedule.

Turn to the back of the Book to complete Learning Task 3

2

Assess hazards

What are health and safety hazards?

Anything that has the potential to cause you or others injury or illness is a health and safety hazard. Safety hazards need to be identified before any cleaning commences so the appropriate steps can be taken to remove or avoid them to control the risk to yourself and others.

Examples of health and safety hazards are: • Anything that could cause a slip, trip or fall • Confined spaces • Inadequate lighting • Anything that could cause an electric shock • Breakages that could result in injury • Heavy lifting, pushing or pulling • Chemical dangers at the worksite or area Where it is not possible to remove or avoid the hazard, it is necessary to report it to your supervisor, company or client.

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Prepare a response to the inquiry or complaint. This will usually depend on the importance of the response. For example the client may be angry with the way a cleaning job was carried out such as that the toilet areas where not cleaned to their satisfaction. The client will expect you to inspect the toilet area and discuss their concerns with them so that their expectations are met and the problem is resolved.

3

Assess worksite security risk

All security arrangements on the worksite need to be identified and implemented by all cleaning staff working on the cleaning job. This is an important role and responsibility of the cleaner.

The security arrangements you need to follow may be as simple as knowing which doors are required to be locked on completion of cleaning to operating a security alarm system.

If you do not have a work order, which explains the security arrangements, then ask your supervisor or client.

Emergency situations All emergency situations such as fi re, explosion, and bomb threat that are outside of your control, and then you should follow the emergency and evacuation procedures of your work area/site in which you happen to be located at the time.

Any situations with immediate serious safety or operational impact are to be reported without delay to your client, supervisor or company.

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4

Select suitable work methods

There are a range of possible ways you can perform a cleaning task. The term ‘work method’ describes the way you perform a cleaning job. The best work method is one that is logical and methodical.

Personal experience Effective work methods and routines that you have developed over a period of time Preferred company procedures These are work methods that follow the company’s cleaning procedures and which may be shown to you by your supervisor. Sometimes if you are new to the work site or area, the person you are replacing will show you the preferred company work method Methods adapted to the work area Unusual and non-standard cleaning situations can occur and may not be included in your company’s procedures manual. If this is the case, then you and/ or your supervisor will have to figure out what is the best work method.

Cleaning work methods should always ensure the work can be completed: • Safely and efficiently • With minimum interruption to the client • With least damage to the environment, furniture and fittings If you choose the wrong work method you could injure yourself, damage the client’s furniture or fittings or take too long to complete the cleaning.

Turn to the back of the Book to complete Learning Task 4 Reports Reports may be either written or verbal.

You will need to make a report when a situation occurs that may impact on safety or performance.

The following are examples of situations: • Your equipment breaks down • Your equipment is unsafe • You damage a surface you are cleaning Page 19 of 30 CPPCMN3003A - Contribute to workplace safety arrangements IndustrySkills Training Centre

• You injure yourself • You are asked by clients to perform extra cleaning duties that are not in your regular work schedule • You do not have enough equipment to complete the cleaning • There is damage caused by someone else Each cleaning company will have their own reporting system in place. It is always a good idea to keep your own notes whether you are reporting in a verbal fashion or through a more formal written reporting procedure.

You will usually be informed of reporting procedures when you first start working for a cleaning company or in a new work site or area. If you are unsure, ask your supervisor, company or client.

Turn to the back of the Book to complete Learning Task 5

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APPENDIX B: Information resources VICTORIAN WORKCOVER AUTHORITY PUBLICATIONS Occupational Health and Safety Act 1985 Accident Compensation Act 1985 Occupational Health and Safety (Manual Handling) Regulations 1999 Code of Practice for Manual Handling (2000) Occupational Health and Safety (Noise) Regulations 1992 Code of Practice for Noise (1992) Occupational Health and Safety (Plant) Regulations 1995 Code of Practice for Plant (1995) Occupational Health and Safety (Hazardous) Substances 1999 Occupational Health and Safety (Confined Spaces) Regulations 1996 Code of Practice for Confined Spaces (1996) Employees and the Sun Workers and the Sun UV Risk Assessment The Return to Work Guide for Victorian Employers 2002 WORKCOVER NSW PUBLICATIONS Code of Practice for Noise Management and Protection of Hearing at Work, Sydney 1996 Use of personal protective equipment at work – a guidance note Skin cancer and outdoor workers: a guide for employers Code of Practice; HIV and other blood-borne pathogens in the Workplace ECORECYCLE PUBLICATIONS EcoRecycle Accreditation System for Collection and Acceptance and Sorting Contractors for Kerbside Recycling Services in Victoria FOR MORE INFORMATION All Victorian Government legislation is available from Information Victoria.

Phone 1300 366 356 or online at www.bookshop.vic.gov.au

AUSTRALIAN STANDARDS’ PUBLICATIONS Australian Standard AS/NZ 4801: Occupational Health and Safety Management Systems, 2001 Australian Standard AS/ NZ 14001: Environmental management systems, 1996 International Standard ISO 9000: Quality management systems Australian Standard AS 1418: Crane Code (including hoist and winches) Australian Standard AS1657: Fixed platforms, walkways, stairways and ladders.

Design, construction and installation Australian Standard AS 1715: Selection, use and maintenance of respiratory protective devices Page 21 of 30 CPPCMN3003A - Contribute to workplace safety arrangements IndustrySkills Training Centre

Australian Standard AS 1716: Respiratory protective devices Australian Standard AS 2161: Industrial safety gloves and mittens Australian Standard AS 2865: Working in a Confined Space Australian Standard AS4001: Motor vehicles – rear marker plates. Manufacturing Requirements Australian Standard AS 4001.2: Motor vehicles rear marker plates. Fitting Requirements Australian Standard AS 4024.1: Safeguarding of machinery – general principles Note: this Standard provides a good reference to safe guarding of plant Australian Standard AS 4031: Non-reusable containers for the collection of sharp medical items used in healthcare areas Australian Standard AS/NZS 4261: Re-usable containers for the collection of sharp items in human and animal medical applications, 1994 AUSTRALIAN STANDARDS CAN BE OBTAINED FROM Standards Australia 19-25 Raglan Street South Melbourne, Victoria 3205 Phone: (03) 9693 3555 Website: www.standards.com.au FEDERAL OFFICE OF ROAD SAFETY Australian Design Rules for Motor Vehicles and Trailers. 3rd Edition. Canberra, 1986.

This industry code is supplemented by the current edition of the Industry Code of Practice for the Management of Clinical and Related Waste developed by the Australian and New Zealand Clinical Waste Management Industry Group (ANZCWMIG) under the auspices of the Waste Management Association of Australia.

NATIONAL OCCUPATIONAL HEALTH AND SAFETY COMMISSION Occupational noise. National standard for occupational noise.

National code of practice for noise management and protection of hearing at work. Canberra.

Published by the Australian Government Printing Service (AGPS). www.nohsc.gov.au National standard for manual handling and national code of practice for manual handling. Canberra.

Published by the Australian Government Printing Service (AGPS). www.nohsc.gov.au

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Learning Tasks

CPPCMN3003A Contribute to workplace safety arrangements Student Name: Student Number: Assessor Name: Date:

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Questions Note: These questions can also be answered verbally with your Assessor.

Learning Task 1 Tick the box that describes the way the following inquiries and complaints from a client should be handled in your company:

Enquiry or complaint

I would handle

Supervisor or company would handle

Client requests a new room in the building to be cleaned Clients is not happy with the standard of cleaning of your area It is the third time in a week that the client has complained about your cleaning Client asks you information about the equipment you use Client requests an extra clean for a special event The client refuses to fix maintenance problems making cleaning of your area unsafe Give 3 examples of good communication techniques to use with clients. ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________

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Give 3 examples of bad communication techniques that you should not use with clients. ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ Why would you keep a record of the client inquiry or complaint? ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________

Learning Task 2 List some of the ways your cleaning company can remain competitive. ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ Why would you inspect the site with the client? ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________

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Why would you check with other cleaning staff about a problem or complaint? ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________

Learning Task 3 Why should you keep the client informed about what action is being taken regarding their request or complaint? ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ How would knowing the outcome of a client inquiry or complaint help you in the future with the client? ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________

Learning task 4 Name 3 ways you can respond to a client. ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ What may happen and how would the client feel if you did not respond to their request? ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________

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Learning task 5 Why should information about the inquiry or complaint be documented? ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ How would you advise the cleaning staff on any changes to their work orders? ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ What information is kept at your worksite? If unsure ask your supervisor? ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ Where is information stored with your cleaning company? ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ Why are company policies and procedures regularly updated? ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ Student comments:

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CPPCMN3003A - Contribute to workplace safety arrangements Assessment record sheet This unit of competency involves the skills and knowledge required to provide effective client service Elements: 1. Share information with work group about occupational health and safety (OHS).

2. Encourage participative arrangements within a work group for management of OHS. 3. Contribute to organisational procedures for identifying hazards and assessing and controlling risks.

4. Contribute to organisation’s procedures for providing OHS training.

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Did the Student…

Satisfactory Yes/No

Date

 Yes

 No

Address the client in a courteous and business-like manner?

Communicate with client suitably?

Establish client needs?

Handle complaint according to company requirements?

Identify information relevant to client needs?

Seek advice from appropriate personal where necessary?

Refer enquiries or complaints where applicable to appropriate personal or external bodies?

Establish the need for a verbal, written or personal response?

Assist clients to evaluate service/product options?

Identify potential areas of difficulty in client service delivery?

Complete business documentation in accordance with company requirements?

Provide information on the identified problem and solutions to management?

Debrief applicable staff on the nature of the problems and solutions?

Answered all questions correctly Completion of Work book

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Verification of Competency: CPPCMN3003A - Contribute to workplace safety arrangements Observation



Assessor Name: ________________________________

Demonstration



Assessor Signature: ________________________________ Date:

Records of training sighted 

________________________________ Assessor comments:

Discussion and questioning 

Third party assessment



Students Signature

Date:

I ……………………………………….…………………………………………….… student’s name) certify that all work submitted for this Assessment is my own and any work that has been completed as part of a group has been noted to the Assessor.

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