Cleaning Operations
CPPCLO3016A Wash furniture and fittings
Industry Skills Training Centre
Š Gordon Institute of TAFE All requests and enquiries regarding use and availability of this text should be directed to: Industry Skills Training Centre East Campus The Gordon Private Bag 1 Geelong Mail Centre VIC 3221 Ph: 03 5225 0500 The Gordon wishes to acknowledge the contribution from the following persons in the development of this resource: Joylene Henderson Fay Thomev Issue date: 8/02/2013 File name: CPPCLO3016A - Wash furniture and fittings The Gordon takes no responsibility or liability for any consequences arising from omissions or inaccuracies.
Revised April 2015 Version 3
CPPCLO3016A Wash furniture and fittings
2|P a g e
Contents What this unit is all about‌............................................................................................................5 Details of the unit .......................................................................................................................5 Recognition of Prior Learning (RPL) ............................................................................................6 Assessment ................................................................................................................................6 1 Assess furniture and fittings to be cleaned ..................................................................................7 Identifying furniture and fittings ................................................................................................7 Surface varieties.........................................................................................................................8 Types of soiling on furniture and fittings ....................................................................................8 Pre existing damage ...................................................................................................................9 2
Select equipment and chemicals ............................................................................................10 Cleaning agents..........................................................................................................................10 Equipment .................................................................................................................................10 Obtain suitable protective clothing ............................................................................................11
3
Prepare worksite ....................................................................................................................12
4
Wash furniture and fittings.....................................................................................................13
5
Tidy worksite..........................................................................................................................15
6
Clean, safety check and store equipment and chemicals ........................................................15
Learning Tasks ...............................................................................................................................16 Learning Task 1 .........................................................................................................................17 Learning Task 2 .........................................................................................................................18 Learning Task 3 .........................................................................................................................18 Learning Task 4 .........................................................................................................................18 Learning Task 5 .........................................................................................................................19 Assessment record sheet .......................................................................................................21 & 22
CPPCLO3016A Wash furniture and fittings
4|P a g e
What this unit is all about… Welcome to this workbook: CPPCLO3016A - Wash furniture and fittings. This is a Group B elective unit in the Certificate III in Cleaning Operations Certificate. This unit covers the skills and knowledge required to wash furniture and fittings. This cleaning function is usually part of a periodical clean as required by client specifications and covers a range of surface types and cleaning methods. . Part of your learning will take place during a training session and part of the learning while you are working. The skills you will learn to do in Wash furniture and fittings include: • • • • •
Assessing furniture and fittings for washing processes Choose suitable cleaning agents and protective equipment Identify and remove spots or marks from surfaces Learn washing procedure Clean and store washing agents and equipment
Details of the unit This unit has six elements of competency. These elements of competency describe what you need to know and be able to do to successfully complete this unit. Think of them as the focus of your learning. Element of Competency 1.
Assess furniture and fittings to be cleaned
2.
Select equipment and chemicals
3.
Prepare work site
4.
Wash furniture and fittings
5.
Tidy work site
6.
Clean, safety-check and store equipment and chemicals
CPPCLO3016A Wash furniture and fittings
5|P a g e
Recognition of Prior Learning (RPL) If you have experience in the workplace and you believe you are already competent in this unit you should ask your teacher/trainer for information about how to apply for Recognition of Prior Learning (RPL). You will need to provide evidence of competence to back-up your RPL application. If your RPL application is successful, you will receive credit for this unit and will not have to undertake training in it.
Assessment With competency-based assessment, you don’t pass or fail. Rather, you will be assessed as either competent or not yet competent. To show that you are competent, you will need to complete all activities and tasks in the workbook, answer oral questions as required and demonstrate where required.
Let us begin.
CPPCLO3016A Wash furniture and fittings
6|P a g e
1 Assess furniture and fittings to be cleaned Before any cleaning begins you will need to assess the area. This means that you look and plan how to clean the area. If you are working directly for a client, they will inform you of their cleaning requirements usually in the contract specifications. Otherwise your will advise you on what is required, most likely in the form of job instructions or work schedules. When you are assessing and planning how to clean Examples include: • • • • • •
Check when the area will be available for washing Identify the different soil types and surfaces Identify the type of cleaning agent to be used Identify the equipment and materials needed Identify protective clothing requirements Identify hazards and control risks
If you are unsure of any of these things ask your supervisor or client.
Identifying furniture and fittings Furniture refers to items that can be moved about in a room. Examples of furniture are: • Chairs • Coffee tables • Computers • Desks • Filing cabinets • Sofas • Tables • Table lamps • Picture frames • Refrigerators • Showcases • Telephone handsets • Workstations • Clocks
CPPCLO3016A Wash furniture and fittings
7|P a g e
Fittings refers to items that are fixed to walls, ceilings or the floor and cannot usually be moved. Some examples of these are: • Air conditioning vents • Bars • Ceiling fans • Clocks • Cupboards • Door handles • Grills • Light switches • Curtains • Whiteboards • Exit signs • Stair rails • Wall lamps • Windowsills
Surface varieties Furniture and fittings are made from a variety of surfaces. Each surface variety has a cleaning method appropriate for its cleaning and maintenance. Below are some examples of these. • Glass • Laminate • Leather • Wood/timber • Plastic • Metal • Fabric • Tiled • Vinyl
Types of soiling on furniture and fittings Generally there are two types of soiling that you will find on furniture and fittings. They are: Wet soil is usually moisture-based. If left, it will dry onto the surface. Fixed soils are usually from food or beverage spills. To remove them you would damp wipe the surface. Remember to always dry the surface afterwards. Dry Soil is easily removed and usually can be dusted off the surface. It does not require damp wiping or agitation to remove it. Some examples of dry soil is dust and cobwebs.
CPPCLO3016A Wash furniture and fittings
8|P a g e
Pre existing damage Check prior to commencing cleaning for any pre-existing damage to the work area. Report any pre-existing damage immediately to your client or supervisor. Some examples of preexisting damage are • Damage to furniture or fittings • Missing fittings • Bad staining or holes • Damage to floor surfaces
Turn to the back of the Book to complete Learning Task 1
CPPCLO3016A Wash furniture and fittings
9|P a g e
2
Select equipment and chemicals
It is important to know how to clean each piece of furniture or each fitting and what cleaning equipment and chemical agents you need. If you don’t clean furniture and fittings the right way you could damage them and /or injure yourself. For example, you would not spray a computer with a cleaning agent. If you did you could damage the computer, and someone could get an electric shock. You would wipe the computer over with a damp cloth and not touch the electric cords or cables. Or do not touch it at all, depending on the client specifications.
Cleaning agents Neutral detergent works extremely well in warm water and will help to break down soil on the majority of surfaces. Degreaser is used on heavy greasy soils and is mainly suited to furniture and fittings not made of wood or porous materials. Solvent is used to remove shoe polish, texta, chewing gum and liquid paper. It is mainly suited to furniture and fittings not made of wood or porous materials. Ammonia based is used to remove food, drink stains, mould and mildew. It is mainly suited to furniture and fittings not made of wood or porous materials. Furniture polishes are used for light soil build-ups on wooden furniture. Metal cleaners are used to clean metal surface.
Equipment • • • • • • • • • •
Drop sheets Buckets Scraper Lint free cloths Polishing cloths Absorbent cloths Brushes/scourers Spray bottles containing cleaning agents Extension poles Oil impregnated cloths
CPPCLO3016A Wash furniture and fittings
10 | P a g e
Obtain suitable protective clothing Gloves Remember to always wash and dry your hands before you put your gloves on and after you take them off. Safety glasses These will prevent chemicals from entering the eyes. Overalls These will protect your clothing and skin from soil and stains. Mask It is important to check that your protective clothing is in good working condition
Turn to the back of the Book to complete Learning Task 2
CPPCLO3016A Wash furniture and fittings
11 | P a g e
3
Prepare worksite
Place out your safety signs and barriers where the washing process is to take place to warn the public that cleaning is in on progress and move any furniture and fittings that will impede cleaning operation and make the area unsafe to work in. It is important to protect the floor area where the washing of furniture and fittings is being performed as excess cleaning solution or water can drip or splash over the floor area. This can, for example, remove the pigment from some soft floors or the surface of some hard floors such as wood. To prevent this occurring, always place drop sheets over the floor on area where you are working. When you have finished washing in an area, mop up any spills on the drop sheet before you remove it. This will prevent any excess solution or water running off the drop sheet onto the floor area
Turn to the back of the Book to complete Learning Task 3
CPPCLO3016A Wash furniture and fittings
12 | P a g e
4
Wash furniture and fittings
The best treatment for heavily soiled surfaces is to spot clean them first before the washing process begins. Procedure for spot cleaning furniture and fittings: • Accurately identify the stain. • Select and apply the most effective chemical agent for the type of spot and apply in a safe manner according to manufacturer’s instructions and company requirements. Select the right stain and cleaning agent. Some examples are: • Candle wax - Solvent • Shoe polish - Solvent • Vomit - Enzyme • Blood - Enzyme • Ink - Solvent • Soft drink - Detergent • Grease and oil - Solvent • Soil - Detergent • Chewing gum – Solvent • Always test the cleaning agent on an out of view area for colour fastness and to prevent possible damage to furniture and fittings. • Apply chemical agent through a spray bottle to a damp lint free cloth and in sufficient quantities to soften spot without chemical wastage. • Apply lint free cloth soaked with cleaning agent to the stain affected area. • Start at the outer edge of the stain and work towards the centre of the stain. Starting in the middle of the stain could spread the stain. • Once the stain has been removed, rinse any remaining cleaning agent from the surface with a clean damp • Dry the surface with a clean dry cloth. If there are stains that are difficult to remove, report them to your supervisor. The work area is now ready for the process of washing the furniture and fittings.
CPPCLO3016A Wash furniture and fittings
13 | P a g e
Procedure for washing furniture and fittings: • Dilute cleaning agent according to manufacturer’s specifications. • Evenly distribute cleaning agent on surface. • Clean up any spillages or splashes immediately to avoid damage to surrounding area. • Thoroughly rinse the surface of the furniture and fittings with clean water or a clean damp cloth before the cleaning solution dries to ensure the surface is left smear free and without chemical residue. • Dry the surface of the furniture and fittings with a clean dry cloth.
Turn to the back of the Book to complete Learning Task 4
CPPCLO3016A Wash furniture and fittings
14 | P a g e
5
Tidy worksite
You should now dispose of any collected waste or soil according to the work order or client specifications following the environmental, legislative, OH&S and company requirements. Replace all furniture and restore the site back to its original condition or to the instructions in the work order or from the client.
6
Clean, safety check and store equipment and chemicals
It is important to make sure that your equipment is clean and free of germs for the next time you use it. Also this will help to maintainyour equipment in good condition and good working order. Cleaning cloths Wash in detergent and hot water, rinse them and hang them up to dry. Gloves Wash gloves out in detergent and hot water and hang out to dry. Remember to wash your hands after removing gloves Brushes and nylon pads Rinse out. Cleaning agents Store in cleaning storage area according to manufacturers’ specifications. Equipment Wipe over with a damp cloth and store in the cleaning storage area in a neat and tidy condition. Place your equipment and materials neatly in your cleaning storage area, so that they will be more accessible the next time you need to need to use them.
Turn to the back of the Book to complete Learning Task 5
CPPCLO3016A Wash furniture and fittings
15 | P a g e
Learning Tasks
CPPCLO3016A Wash furniture and fittings
Student Name: Student Number: Assessor: Date:
CPPCLO3016A Wash furniture and fittings
16 | P a g e
Questions Note: These questions can also be answered verbally with your Assessor.
Learning Task 1 How do you know what needs to be washed on a job?
What are fixed stains usually from? Give 4 examples 1
2
3
4.
Complete the table below to answer which category the following furniture and fittings belong to and what surface they have: Description
Furniture
Fittings
Exit sign Picture frames Computers Wall lamps Telephones
CPPCLO3016A Wash furniture and fittings
17 | P a g e
Surface
Learning Task 2 What equipment and cleaning chemicals would you need to clean soft drink from the surface of a laminated desk?
Learning Task 3 What do you do to the drop sheet after you have finished washing the furniture and fittings?
What can happen to soft floor surfaces if chemical splashes spill on them?
Learning Task 4 What is the procedure for spot cleaning the following: A coffee table with blood on it in a few places
CPPCLO3016A Wash furniture and fittings
18 | P a g e
How would you wash a greasy plastic chair and what equipment and cleaning chemicals would you use?
Learning Task 5 Describe why it is important to clean your equipment
How would you store the following equipment and chemicals? Chemicals
Mops
Drop Sheets
CPPCLO3016A Wash furniture and fittings
19 | P a g e
CPPCLO3016A – Wash furniture and fittings
Assessment record sheet This unit provides students with the knowledge and skills to wash a variety of furniture and fittings. Washing of furniture and fittings usually occurs as part of a periodic clean as required by client specifications. Elements: 1. Assess area for suitability for pressure washing 2. Select equipment and chemicals 3. Prepare worksite 4. Wash furniture and fittings 5. Tidy worksite 6. Clean, safety-check and store equipment and chemicals
Satisfactory Yes/No
Did the Student… Identify areas to be washed from client specifications or job instructions? Use knowledge of soil types, surfaces and cleaning agents to determine if washing will be effective in cleaning the furniture d fi tti ? Clear the work area in advance so that washing can proceed?
Report any pre existing damage? Select suitable cleaning agents and equipment?
Obtain suitable protective clothing?
Place drop sheets to catch excess cleaning solution?
Apply chemical agents in sufficient quantities to soften spot without wastage or damage to surrounding area?
Where possible, remove all traces of the spot or mark from surface?
Thoroughly rinse the surface in clean water before cleaning solution dries?
Dry washed surface as required, to remove all moisture?
Date
Clean and store equipment correctly?
Yes
Completion of Work book
CPPCLO3016A Wash furniture and fittings
21 | P a g e
No
Verification of Competency CPPCLO3016A Wash furniture and fittings Observation
Assessor Name:
Demonstration
Assessor Signature: Date:
Records of training sighted Assessor comments: Discussion and questioning
Third party assessment
Site location:
Students Signature
Date:
I ……………………………………….…………………………………………….… student’s name) certify that all work submitted for this Assessment is my own and any work that has been completed as part of a group has been noted to the Assessor.
CPPCLO3016A Wash furniture and fittings
22 | P a g e