FROM INQUIRY TO CLOSING
This outline is designed to give industry partners a clear view of the loan process and how theyand their clients will stay informed. Transparency is key, and we aim to ensure agents and borrowers know what to expect at each step.
01
Initial Inquiry & Discovery Session
Upon receiving an inquiry, MoXi®'s Client Engagement Team makes at least five attempts to reach new prospects within the first ten business days. This ensures that we’re doing everything possible to make contact and start the process
Discovery Session: Once contact is made, the prospect is invited to a Discovery Session During this session, we assess the client's financial goals, property interest, and loan options To maintain full transparency, we provide the following important links:
The Discovery Session also provides clients with the opportunity to ask any questions they may have about the process and gain clarity on how we manage each step.
02
Application Submission
After the Discovery Session, the borrower submits their loan application along with any necessary documentation
Speed matters: The faster the borrower provides all the required documentation (credit reports, income verification, etc), the quicker we can make decisions
Once the full application is received, it generally takes 1-2 business days to move the file to underwriting
Underwriting Review 03
After the file is submitted, underwriting begins with an intake process that takes about one to two business days.
A decision from underwriting is typically made within 3-5 business days, depending on workload. Once the loan is approved, MoXi®'s Client Concierge Team and the Mortgage Advisor work together to notify the borrower. The Client Concierge Team distributes the approval in writing via email, and the borrower is then invited to an Initial Credit Decision (ICD) Call. During this call, we review the approval details and loan terms and outline the next steps, including the payment of initial fees to move the file to the legal stage.
04
Legal & Vendor Coordination
Once the file reaches the legal stage, our legal team steps in as the point of contact, coordinating with vendors like appraisers, notarios, and government offices This ensures that all necessary legal and regulatory steps are followed, including preparing the Fideicomiso and securing government permits
Keeping everyone informed: Throughout this phase, MoXi® continues to keep the borrower and real estate agent updated on both the legal process and any outstanding requirements.
05
Ongoing Communication & Closing
Our legal team communicates regularly with all parties to ensure the process moves smoothly. They’ll let you and the borrower know where things stand at every stage
MoXi® Communication: Our team will keep the borrower and real estate agents informed on the file’s status, next steps, and any remaining documentation needed.
Once all legal, credit, and underwriting processes are complete, we lock the loan’s interest rate and prepare for closing.
Timeline: While we aim to close loans within 60-75 days of submission to underwriting, complex cases may take longer. Transparency and communication from all parties help keep the process moving as quickly as possible.
Transparency and Communication are Key
Our commitment to transparency ensures you and your clients stay in the loop from start to finish
Timely documentation from the borrower helps move things along faster, leading to a smoother closing process
