WAY S T O G I V E B A C K
to Penn Rehab Patient Surveys
Volunteer
Our goal is to provide our patients with the highest quality health care that we can. To accomplish this, we need to know what we are doing right, and what needs improvement. We depend on our patients and their families to keep us informed. When patients share their experiences, our staff learns what was helpful and can identify opportunities for improvement.
Volunteers play an important role in patient satisfaction and add an extra dimension of personal service. Every volunteer's generous gift of time and talent is valued. Volunteer assignments may exist in clinical and non-clinical locations within Penn Rehab, including nursing units, administrative offices, and other hospitality locations. The scope of potential assignments is unlimited. Please contact the volunteer services department at 215.893.2559 with additional questions.
By sharing your thoughts and feelings about your health-care experience at Penn Rehab, you can help make our care better for future patients and their families. Some patients will receive surveys by mail or via email—please complete the surveys and return as indicated to help us continue to grow. To ensure confidentiality, we employ independent, third-party entities—Press Ganey Associates, Inc. and MedTel— to administer the surveys. Your participation will help us to improve the quality of care. Within 60 days of your discharge, you will receive a telephone survey from MedTel about your outcomes, including post-discharge progress and patient education at Penn Rehab. Within several weeks of your discharge, you will receive a written or electronic survey from Press Ganey about the level of care you received while at Penn Rehab. We encourage you to take both of these surveys, as they help with our quality improvement as well as celebrating the very good work being done in our facility.
Any patients not receiving a survey may send feedback by mail to: »P enn Institute for Rehabilitation Medicine | Penn Medicine Rittenhouse Patient Experience 1800 Lombard Street | Philadelphia, PA 19146
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Welcome Packet | The Penn Institute for Rehabilitation Medicine | Inpatient Rehabilitation Unit of the Hospital of the University of Pennsylvania
