AMENITIES & CONNECTIONS

Beauty and Grooming Services

» Hair services are not currently available, but you may make arrangements to bring in your own hairdresser.

Cafeteria

» 2nd Floor: The Café is a full service cafeteria that sells breakfast during 7am-10am and lunch during 11am-3pm.

Vending machines and dining are open for use 24/7.

Internet and Computers

» Computers are located in the Recreational Therapy

Room on the 3rd floor, and the on the 4th floor in the

Multipurpose Room. » Wireless internet is available free of charge throughout the Penn Medicine Rittenhouse campus.

Pet Visitation

» Pet visitation is not currently allowed.

Parking

» Each patient can access discounted parking that is available at the garage located at 1740 South Street.

Pastoral Care

» Interfaith chaplains are available to visit with patients and families upon their request. They can be reached at 215.893.2552.

» An interfaith meditation room is located on the 2nd floor of the building and is open 24 hours-a-day.

Private room

» All patients are provided with a private room during their stay. You may be asked to change rooms to accommodate your medical needs, or the medical needs of other patients.

Security

» Security provides walking escorts for any patient or visitor who requests an escort to parking garages, lots and streets surrounding the hospital perimeter. Escorts are always available—timing depends on security officer availability. Please call 215.893.COPS (2677) to request a walking escort. » All entrances are locked from 9pm to 6am.

During this time, everyone must enter through the ambulance bay on the 18th Street side of the building.

To contact Penn Medicine Rittenhouse Security:

» Security: 215.893.COPS (2677) » For immediate emergencies please dial: 911

Telephone

» A telephone is located at every bedside. Local calls are free within area codes 215, 267, 610, 484, 856, 609, and 302. All other calls require operator assistance and will be charged to the patient.

Television

» Each patient room is provided with a color television that includes closed captioning and cable, free of charge.

Visitation

» Visitation is important to your recovery. As COVID-19 may impact visitation, please check our website at

PennPartners.org or scan the QR code below or speak with a member of your care team for current guidelines.

THE PATIENT Experience

Know who is providing care—it’s your right! All employees and volunteers at Penn Rehab wear photo identification badges and should tell patients their name and role.

Your Nursing Team

Your nursing team provides direct care to you and helps coordinate your care.

» Registered Nurse: A staff member who provides treatments, administers medications and intravenous fluids, and teaches you about your health and taking care of yourself after your discharge, in addition to working with your doctors to keep you and your loved ones updated. » Certified Nursing Assistant: A staff member who assists you with bathing, dressing, grooming, and other needs, in addition to providing overall support to your registered nurse.

Your Physician Team

Your physician team performs a daily medical evaluation and physical exam, in addition to ordering tests and treatments.

» Attending: A doctor in charge of your care. » Consultant: A doctor with expertise in a particular area; may be called on by the medical team to help with your care. » Physiatrist: A doctor who specializes in the field of physical medicine and rehabilitation. » Pulmonologist: A doctor who specializes in diseases of the lungs and has specific training to manage complex medical issues. » Resident: A doctor engaged in specialized practice under supervision in a hospital.

Your Therapy Team

Your therapy team is made up of occupational, physical, recreational, and speech therapists who work with you during therapy sessions.

» Occupational Therapist: A therapist who works with you on self-care activities such as feeding, bathing, and grooming. » Physical Therapist: A therapist who works with you to maintain and improve strength, walking, and balance.

» Physical/Occupational Therapy Assistant:

An employee who works directly with a physical therapist to provide therapy. » Recreational Therapist: A therapist who works with you on a variety of areas through recreationbased therapy. » Speech Therapist: A therapist who works with patients with a variety of speech and swallowing disorders.

» Therapy Aide: An employee who works with therapists by helping you in and out of therapy, cleaning treatment areas, and providing support to the therapy gym. » Therapy Student: An employee who works with physical/occupational therapists while training to become a physical or occupational therapist.

Your Respiratory Team

Your respiratory team is made up of therapists who work with you to provide respiratory care.

» Respiratory Therapist: A therapist who works evaluates and treats patients with breathing disorders.