PAT I E N T
& Guest Relations
Penn Rehab strives to give patients an excellent experience by meeting your needs and providing peace of mind to both you and your loved ones. Our patient ambassadors build bridges of communication with our patients, families, and visitors by helping to improve services and increase patient satisfaction.
Our patient ambassadors want to make sure you are comfortable and that we are meeting your needs. They address concerns, forward suggestions, and extend compliments. Patient ambassadors are located at the front desk lobby of the 3rd, 4th, and 5th floors. Patient ambassadors can also direct you to the appropriate person at Penn Rehab to provide information on topics such as: » Advance directives, living wills » Notary services (for inpatients only) » Directions » Hotel information » Hair cutting and styling services » Interpretation (including sign language)
Need additional assistance? Please feel free to reach out to any staff member, or call the patient ambassador team at 215.893.6533.
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Welcome Packet | The Penn Institute for Rehabilitation Medicine | Inpatient Rehabilitation Unit of the Hospital of the University of Pennsylvania
