T H E PAT I E N T
Experience (continued)
Your Case Management Team »Y our case management team is made up of social workers and nurses who work with you to facilitate home needs (medications, medical equipment, visiting nurses, and home therapists), transportation and insurance issues. They can also offer support, make referrals to community agencies, and arrange transfers to additional levels of care.
Other Important Team Members » Chaplain Services: Staff members who bring expertise in helping patients and families draw upon their own spiritual resources, values, and traditions for healing. » Food Services: Staff members who deliver daily meals to patients’ rooms. » Environmental Services: Staff members who provide janitorial services throughout the building, including room cleaning and waste removal. » Facilities: Staff members who provide maintenance throughout the building.
» Patient Ambassadors: Staff members who address concerns, forward suggestions, and extend compliments. » Pharmacists: Staff members who review all aspects of patients’ medications, including education about new medications and their side effects. » Security Officers: Staff members who secure the entire building and sign in visitors. » Volunteers: Non-clinical team members who volunteer to help provide non-medical support such as clerical work, cleaning treatment spaces, etc.
» Nutritionists: Staff members who evaluate and recommend dietary changes that will promote recovery and maintain health.
Welcome Packet | Y O U R C A R E
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