acres4.com/kai
He’s never late. He never gets sick. and he never goes on break.
Kai helps you keep your players happy while your slot team runs at maximum efficiency, lowering your costs and time to respond. Think of Kai as a virtual slot manager, who is on the job 24/7/365. Kai eliminates the need for a human dispatcher and replaces handheld radios.
Meet the future of casino operations. Meet Kai.
When Kai detects a problem, it is instantly sent to the most qualified, available person on the floor. Kai even provides the player’s name, making courteous personal greetings the rule rather than the exception.
Kai knows… • Jackpots • Bill jams • Ticket paper fills • Customer service requests • Game failures • And much more
“
in this business time is money… and Kai has managed to give us more of both.” art navarro, General ManaGer blueWater casino & resort ParKer, arizona
averaGe YearlY return reduced call coMPletion tiMes $12,461.46 X 12
$149,537.52
increased PlaY (reduced jacKpoT Times) $2,768.30 X 12 $33,219.60 reduced fte eXPenses $31,200 X 3 averaGe YearlY return
$93,600.00
$276,357.12
*based on acTual cusTomer daTa from may 2012 – feb 2013
see how Kai did it.
acres4.com/kai
4:49 Min/sec WitH Kai
av e
ra
Keep your best players playing and deliver the service they expect and deserve.
Kai instantly recognizes and initiates jackpot payouts and procedures.
despite an increase in overall calls, Kai decreased call
despite an increase in jackpot calls, Kai decreased total
completion times casino-wide. The average call completion
jackpot completion times casino-wide. The average jackpot
time in may 2012 was 6 minutes 21 seconds. Kai reduced
time in may 2012 was 14 minutes 11 seconds. Kai reduced
that to 4 minutes 49 seconds in february 2013, for a
that to 10 minutes 22 seconds in february 2013, for a
decrease of 24%.
decrease of 27%.
reduced JacKPot tiMes
no Kai
reduced jackpot times.
JacKPot tiMe redu aGe ce er db av Y
Ge
% 27
reduced coMPletion tiMes
6:21 Min/sec
reduced completion times.
l ca lc
= $12,461.46 Minutes
calls
averaGe MontHlY savinGs
14:11 Min/sec no Kai
= $2,768.30 JacKPot calls
Minutes
averaGe MontHlY revenue increase
*$.50/minute is based on an average player worth of $30/hour.
10:22 Min/sec WitH Kai
na u ct
al
M
da ta fro M 20 1 2 - 2 0 13
reduced fte eXPenses
WitH Kai
do
*$.25 is based on the average cost per employee per minute at $15/hour.
1,457 X 3.8 X $.50* b as e
letion reduc oMP
ed b Y2 4%
e st sY bas ed on sino actual ca
32,579 X 1.53 X $.25*
ca s
ino
012 sYst eM data froM 2
01 -2
3
averaGe YearlY return
3
despite an increase in overall calls, Kai decreased call
resources by eliminating three full-time employees (fTe).
response times casino-wide. The average call response
at a cost of $2,600/month per employee, this saves more
time in may 2012 was 5 minutes 21 seconds. Kai reduced
than $93,000 a year in labor and associated costs.
that to 2 minutes 59 seconds in february 2013,
$31,200
*
X3
= $93,600 Year Per eMPloYee
eMPloYees
averaGe YearlY fte savinGs
*$31,200 is based on a $15/hour rate per full-time employee.
for a decrease of 44%.
5.35 - 2.98
= 44% Minutes
Minutes
faster service
r Ge
es
e re d u ce d se tiM bY 44% P on
5:21 Min/sec
no Kai
2:59
2013
01 -2
by using Kai, our casino partners were able to reallocate
Min/sec WitH Kai
012 -
012 teM d ata froM 2
Kai knows when there is a problem and in the next instant so does a member of your team.
fr oM 2
,200 a Yea $3 1 r
al tu ac
sYs
Maximize your resources and efficiencies to improve ROI.
*based on actual customer data from may 2012 - feb. 2013.
t da
a
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ino
reduced response times.
ra
raGe ave
Y ea r
$31, 200 a
on
b as e d
ca s
reduced fte expenses.
av e
ar
r ea
Ye
$31 ,
0a 20
Y
More tHan $93,60 0P ves sa er
reduced resPonse tiMes
$276,357.12
ba sed on a ct
te M sYs ual casino
“
Kai has reduced customer waiting times by 25% at our property.” donavan durbin, director of it santa Ysabel casino santa Ysabel, california
ready to interview Kai? He’s ready to apply! acres4.com/kai