TO RETAIN THEM, RESPECT THEM
Asia’s Best Workplaces
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Great Place to Work® announces 2nd Annual List of Asia’s Best Workplaces. Employees at Asia’s Best Workplaces connect respectful treatment with plans to stay. Motivation at Asia’s Best linked to workplace fairness.
TO RETAIN THEM, RESPECT THEM
To Retain Them, Respect Them
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INTRODUCTION Holding onto talent is one of the biggest challenges for businesses in Asia. Just 22% of employees in the region show a strong intent to stay, compared to 33% in North America.1 And hiring their replacements is costly: Employees in Asia are three times more expensive to recruit than employees in Europe.2
Employers in Asia seeking to retain their people need to focus on respect, according to Great Place to Work®’s research into the 2016 Best Workplaces in Asia. Employees at those 60 top employers indicate that respectful treatment, in the form of such things as providing basic equipment for the job, welcoming staff suggestions and recognizing good work, is central to their desire to remain with their companies. In producing the second annual list of Asia’s Best Workplaces, Great Place to Work also examined the issue of employee motivation. Research into those 60 companies, which represent more than 200,000 employees throughout the region, suggests that fairness fuels extra effort. For employees at Asia’s Best, fairness-related workplace features, such as an impartial appeals process, equal treatment regardless of job level, and fair promotions, are closely associated with people’s willingness to give extra to get the job done.
A formula of success emerges for Asia employers: respect employees to retain them, and fuel their hard work with a fair workplace.
1 CEB, “3 Key HR Risks in Asia,” accessed February 24, 2016, https:// www.cebglobal.com/human-resources/asia-hr-leadership/asia-talent. html?referrerTitle=CEB%20Asia%20HR%20Leadership%20Council%20-%20CEB. 2 Ibid.
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TABLE OF CONTENTS 06 About Great Place to Work® 08 The List of Asia’s Best Workplaces 12 Analysis 15 Conclusion 16 Appendix: 2016 Best Workplaces in Asia – Facts and Findings 22 Methodology for the selection of the Best Workplaces in Asia To Retain Them, Respect Them
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ABOUT GREAT PLACE ® TO WORK Great Place to Work® has conducted pioneering research on the characteristics of great workplaces for over 25 years. We believe all companies can become great workplaces, and our mission is to help them succeed.
Asia’s Best Workplaces
Asia Offices Middle East Saudi Arabia United Arab Emirates Asia-Pacific Australia China India Japan Singapore South Korea Sri Lanka
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In nearly 50 countries around the world, we are proud to: Recognize Best Workplaces for their achievements through our international, regional and national Best Workplaces lists. Worldwide, we publish lists in about 50 countries.
Transform Companies create and sustain great workplace cultures through our assessment and advisory services. Our Trust Index© employee survey and other analysis tools, training programs and strategic advisory services support the transformation process within any organization. Great Place to Work®’s unique access to best workplace data allows us to offer unparalleled benchmarking opportunities, best practice information, and transformation insights for our consulting clients.
Share Resources, best practices, and research through our events and education services. These include peer networking groups, workshops, conferences, and publications, which enable organizational leaders to learn directly from each other, as well as benefit from our wealth of knowledge and lessons learned from best workplaces and our clients.
To Retain Them, Respect Them
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THE LIST OF ASIA’S BEST WORKPLACES 10 Best Multinational Workplaces Rank
Company name
Countries
Industry
# of Employees Globally
# of Countries Listed on National Best Workplaces Lists in Asia
1
DHL
China, India, Japan, Korea, Saudi Arabia, Sri Lanka, UAE
Transportation / Package & Freight transport
500.000
7
2
Omnicom - Omnicom (UAE) - OMD (Australia)
Australia, UAE
Professional Services / Advertising and Marketing
9.335
2
3
India, Japan
Information Technology / Software
50.000
2
4
EMC
Australia, China, India, Korea, Saudi Arabia, Singapore, UAE
Information Technology / Storage/Data Management
63.900
7
5
Marriott
India, UAE
Hospitality / Hotel/Resort
400.000
2
6
NetApp
Australia, China, India, Japan, Singapore
Information Technology / Storage/Data Management
12.655
5
7
Hyatt
China,India,UAE
Hospitality / Hotel/Resort
95.000
3
8
MARS
Australia, China, Japan, Korea
Manufacturing & Production / Food products
75.000
4
9
American Express
India, Japan
Financial Services & Insurance / Banking/Credit Services
52.500
2
SAP
China, India, Japan, Singapore
Information Technology / Software
75,600
4
10
• DHL (China, India, Japan, Korea, Saudi Arabia, UAE) • DHL Keells (Sri Lanka)
• SAP (Japan) • SAP Asia (Singapore) • SAP Labs (China, India)
Asia’s Best Workplaces
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25 Best Small & Medium Workplaces (50-500 Employees) Rank
Company name
Country
Industry
Number of employees
1
Salesforce
Singapore
Information Technology
258
2
Optiver Australia
Australia
Financial Services & Insurance
293
3
The Physio Co.
Australia
Health Care
96
4
The Entourage
Australia
Education & Training
64
5
Nous Group Australia
Australia
Professional Services / Consulting – Management
147
6
Seyoung Co., Ltd.
Korea
Manufacturing & Production / Basic metals and fabricated metal products
274
7
Amobee
Australia
Media / Online Internet Services
51
8
Ignia
Australia
Information Technology
70
9
Campaign Monitor
Australia
Information Technology / Software
73
10
Summit Homes Group
Australia
Construction, Infrastructure & Real Estate
367
11
Birdsnest
Australia
Retail
98
12
AIME
Australia
Education & Training
89
13
ansarada Australia
Australia
Information Technology / Software
76
14
MEC
Australia
Media / Online Internet Services
122
15
i2C Design and Management
Australia
Professional Services / Architecture/Design
51
16
Rackspace
Australia
Information Technology / Storage/Data Management
76
17
ROHEI
Singapore
Education & Training
52
18
Re-Engage Youth Services Inc.
Australia
Social Services and Government Agencies
58
19
Altis Consulting Australia
Australia
Information Technology / IT Consulting
83
20
Wavelength International
Australia
Professional Services / Staffing & Recruitment
63
21
KINNECT
Australia
Health Care
74
22
Proclaim
Australia
Financial Services & Insurance
50
23
Envato
Australia
Media / Online Internet Services
159
24
Alkhabeer Capital
Saudi Arabia
Financial Services & Insurance / Investments
100
25
VOYAGE GROUP, Inc.
Japan
Media
263
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25 Best Large Workplaces (501+ Employees) Rank
Company name
Country
Industry
1
Atlassian
Australia
Information Technology / Software
2
MECCA Brands
Australia
Retail
3
RMSI Private Ltd.
India
Information Technology
4
Korea Airports Corporation
Korea
Social Services and Government Agencies
5
kikki.K Australia
Australia
Retail / Specialty
567
6
Nova Entertainment
Australia
Media / Radio
534
7
The One
UAE
Retail
687
8
Intuit
Australia, India
Information Technology / Software
1.019
9
Godrej Consumer Products Ltd.
India
Manufacturing & Production / Fast Moving Consumer Goods
2.228
10
Plan · Do · See Inc.
Japan
Hospitality
1.110
11
Forbes Marshall Pvt. Ltd.
India
Manufacturing & Production
1.417
12
Lifestyle International Pvt. Ltd.
India
Retail / Clothing / Textile / Foodware
10.820
13
Lotte Shopping Co. Ltd.
Korea
Retail
7.165
14
Al Nahdi Medical Company
Saudi Arabia
Retail
4.095
15
Lupin Ltd.
India
Biotechnology & Pharmaceuticals
13.926
16
Bajaj Finance Ltd.
India
Financial Services & Insurance
3.109
17
InterGlobe Enterprises
India
Transportation
11.337
18
BS Busan Bank
Korea
Financial Services & Insurance
3.552
19
Shinhan Bank
Korea
Financial Services & Insurance / Banking / Credit Services
14.526
20
The Saudi Investment Bank
Saudi Arabia
Financial Services & Insurance
1.500
21
Works Applications Co.,Ltd.
Japan
Information Technology
2.930
22
Silver Spark Apparel Ltd.
India
Manufacturing & Production
5.173
23
Ujjivan Financial Services Pvt. Ltd.
India
Financial Services & Insurance
6.547
24
Mahindra & Mahindra Automotive & Farm Equipment Sectors
India
Manufacturing & Production / Automotive
11.133
25
Hyundai Insurance
Korea
Financial Services & Insurance / Auto Insurance
3.551
Asia’s Best Workplaces
Number of employees 573 1.060 842 1.837
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RESPECT THEM TO RETAIN THEM, AND FUEL THEIR HARD WORK WITH A FAIR WORKPLACE To Retain Them, Respect Them
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ANALYSIS Retention Given the employee retention challenge in Asia, Great Place to Work® decided to see what lessons Asia’s Best Workplaces may have on the topic. So we analyzed employee responses to our Trust Index© survey. In particular, we studied which of the 58 statements on the survey were most closely associated with employees’ responses to the statement “I want to work here for a long time.” We found that five of the 10 statements most closely correlated with employees’ desire to remain at their company had to do with respect. These are highlighted in green in Figure 1. Each of these five highlighted statements fits into the respect dimension of the Great Place to Work® Model©. That model defines a great workplace as one where employees trust the people they work for, have pride in what they do, and enjoy the people they work with. The Model further divides trust into the component dimensions of respect, fairness and credibility. See Figure 2.
Statements Most Closely Correlated with “I want to work here for a long time.” Correlation Coefficient Management does a good job of assigning and coordinating people.
0.758
People look forward to coming to work here.
0.745
I am given the resources and equipment to do my job.
0.743
Management genuinely seeks and responds to suggestions and ideas.
0.743
This is a psychologically and emotionally healthy place to work.
0.726
My work has special meaning: this is not “just a job”.
0.725
Our facilities contribute to a good working environment.
0.725
When I look at what we accomplish, I feel a sense of pride.
0.717
Management delivers on its promises.
0.704
Management shows appreciation for good work and extra effort.
0.704
Figure 1
Asia’s Best Workplaces
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A great workplace is where you trust the people you work with, have pride in what you do, and enjoy the people you work with. Any workplace can be measured through five dimensions: credibility, respect and fairness (which are attributes of trust), as well as pride and camaraderie.
Figure 2
The kinds of respectful treatment associated with employees’ intent to stay at their company differ. They range from the “basics” of having the equipment and resources to do the job and decent work facilities, to management’s genuine interest in employee suggestions, to a company providing a psychologically and emotionally healthy workplace—one where discrediting or bullying is not accepted. A final kind of respect associated with employee retention at Asia’s Best has to do with management giving kudos for a job well done and for going the extra mile. To Retain Them, Respect Them
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Motivation Speaking of going the extra mile, we also studied what workplace features and management behaviors were associated with employee motivation at Asia’s Best. In particular, we examined which of the 58 Trust Index© statements were most closely associated with employees’ responses to the statement “People here are willing to give extra to get the job done.” We found that five of the 10 statements most closely correlated with employees’ willingness to go above-andbeyond had to do with fairness. These are highlighted in green in Figure 3. Each of these five highlighted statements fits into the fairness dimension of the Great Place to Work® Model©. A variety of kinds of fairness are associated with employees willing to give extra effort. They include a belief that a company has a fair appeals process in cases of disputes, a lack of politicking and backstabbing, and equal treatment at the company no matter job title or level. Employees at Asia’s Best also link working hard with equal opportunity to get special recognition, and with promotions going to the best candidate.
Statements Most Closely Correlated with “People here are willing to give extra to get the job done.” Correlation Coefficient If I am unfairly treated, I believe I’ll be given a fair shake if I appeal.
0.865
You can count on people to cooperate.
0.849
Management genuinely seeks and responds to suggestions and ideas.
0.838
People avoid politicking and backstabbing as ways to get things done.
0.834
I am treated as a full member here regardless of my position.
0.831
Management hires people who fit in well here.
0.828
Management involves people in decisions that affect their jobs or work environment.
0.815
People care about each other here.
0.804
Everyone has an opportunity to get special recognition.
0.803
Promotions go to those who best deserve them.
0.798
Figure 3
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CONCLUSION Respect isn’t the only factor associated with employee retention at Asia’s Best. Pride at work and management’s credibility also figure in. Nor is fairness alone correlated with employee motivation. Workplace camaraderie and a say in decisions play a role as well. Still, our research into Asia’s Best provides a rough recipe for two of the biggest talent management challenges in the region today.
To keep employees, show them respect. And to inspire their best efforts, provide them with a fair workplace.
To Retain Them, Respect Them
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APPENDIX 2016 BEST WORKPLACES IN ASIA – FACTS AND FINDINGS
Asia’s Best Workplaces
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Winning Companies Demographics Sri Lanka, 1%
UAE, 7%
Singapore, 6%
Australia, 33%
Saudi Arabia, 6%
List Winners by Country
Korea, 10%
Japan, 10%
Australian companies represent one-third of the list this year, with India close behind, where 21% of the winners operate. Singapore, Great Place to Work®’s newest branch in its global network, contributed 6% of the winning companies.
China, 7%
India, 21%
Biotechnology & Pharmaceuticals, 2% Transportation, 3% Social Services & Gobernment Agencies, 3% Health Care, 3%
Construction, Infrastructure & Real Estate, 2% Information Technology, 22%
Hospitality, 5% Education & Training, 5%
List Winners by Industry
Professional Services, 7%
Financial Services & Insurance, 18%
Media, 4%
Manufacturing & Production, 10%
No matter the industry, all companies are capable of creating a great workplace – as you can see from the wide range of industries represented on this year’s list, which range from Information Technology (22% of listed companies) to Social Services and Government agencies (3%).
Retail, 12%
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List Participation More than 1,000 organizations in the Asia region sought to create their own great workplaces through the administration of the Trust Index© survey and participation in national Best Workplaces processes during the data collection period covered by this list, with many more working with Great Place to Work® in consulting engagements. These companies’ efforts touched the lives of nearly 2 million employees, whose opinions were represented by the 310,000 survey responses we received and used to create national, regional and global Best Workplaces lists.
9 1,064 1,886,543 310,389 207,824
# of participating companies in the research # of employees represented in the competition # of valid survey responses received
countries participating on the list
# of employees represented by the Top 60 companies
Trust Index© Results Scores by Region 90
90
90
89
89
89 89
89 88
87
87 86
87
87
87
87 87
86
86 86 85
85
84
LatAm 100 Best 2015
84
EU 100 Best 2015
Asia 60 Best 2016
Fortune 100 Best 2016
Credibility Respect Fairness Pride Camaraderie Trust Index© Score Trust Index© Scores in Asia closely resemble the trends seen across the globe. The strongest Trust Index© Dimension in Asia, as well as in Europe and the US, is Camaraderie, which scored 90%. Pride was also a distinguishing factor among this year’s list winners, with a Dimension score of 89%.
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Scores by List Size Category 94 91 91
89
91
91
89 90
89 86
86 83
Small & Medium
87 87
87 85
84
82
85
85 82
Large
84
MNC
88
85
Top 60
Credibility Respect Fairness Pride Camaraderie Trust IndexŠ Score The organizations on the Small & Medium and Multinational lists both saw their greatest strength in fostering Camaraderie among employees, while employees at Large companies felt that a sense of Pride was the most powerful workplace characteristic.
Scores by Industry 88 87
87
Manufacturing & Production
Media
85 84
Retail
Financial Services
Information Technology
The industry with the highest overall Trust IndexŠ score was Information Technology, whose companies collectively scored an average of 88%.
To ToRetain RetainThem, Them,Respect RespectThem Them
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Top Scoring Trust Index© Statements
After analyzing the highest-scoring Trust Index© scores among list winners, several statements emerged as strengths common across all size categories. Employees in every size category reported that people are made to feel welcome when they join the company. This statement is one of the five rated the highest across each list in Asia.
Looking at Asia as a whole, employees overwhelmingly stated that they are treated fairly no matter their background – whether it’s race, gender or sexual orientation. The highest score across all of the lists came from the Small & Medium category, where 98% of employees said that they receive fair treatment regardless of their sexual orientation. Other commonalities included a strong sense of pride, friendly workplaces and physically safe environments.
Leaders at the organizations on the list received high marks from employees – in the Small & Medium and Large categories, survey respondents agreed that “management is honest and ethical in its business practices.”
Number of Responses Trust Index© Statement
2570 Top 60
People here are treated fairly regardless of their sexual orientation.
94
When you join the company, you are made to feel welcome.
94
I’m proud to tell others I work here.
94
People here are treated fairly regardless of their race.
94
This is a physically safe place to work.
94
People here are treated fairly regardless of their sex.
93
This is a friendly place to work.
93
Management is honest and ethical in its business practices.
92
Taking everything into account, I would say this is a great place to work.
92
Management is competent at running the business.
92
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Trust Index© Statement
Small & Medium
People here are treated fairly regardless of their sexual orientation.
98
People here are treated fairly regardless of their race.
98
When you join the company, you are made to feel welcome.
97
This is a physically safe place to work.
97
This is a friendly place to work.
97
People here are treated fairly regardless of their sex.
96
I’m proud to tell others I work here.
96
Management is honest and ethical in its business practices.
96
People here are treated fairly regardless of their age.
95
People celebrate special events around here.
95
Trust Index© Statement
Large
I’m proud to tell others I work here.
93
When you join the company, you are made to feel welcome.
92
When I look at what we accomplish, I feel a sense of pride.
91
Management is competent at running the business.
91
Management is honest and ethical in its business practices.
91
Taking everything into account, I would say this is a great place to work.
91
People here are treated fairly regardless of their sexual orientation.
90
People here are treated fairly regardless of their sex.
90
People here are treated fairly regardless of their race.
90
Management has a clear view of where the organization is going and how to get there.
90
Trust Index© Statement
MNCs
This is a physically safe place to work.
95
People here are treated fairly regardless of their race.
93
People here are treated fairly regardless of their sex.
92
I’m proud to tell others I work here.
92
When you join the company, you are made to feel welcome.
91
This is a friendly place to work.
90
People here are treated fairly regardless of their sexual orientation.
90
Our facilities contribute to a good working environment.
90
People celebrate special events around here.
90
I am able to take time off from work when I think it's necessary.
89
To ToRetain RetainThem, Them,Respect RespectThem Them
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METHODOLOGY FOR THE SELECTION OF THE BEST WORKPLACES IN ASIA In order to be a candidate for the Best Workplaces in Asia List, a company must have appeared on a best workplace list in one of the Asia Pacific affiliate countries in the 2015 list publication cycle. During this period, more than 350 companies were listed in nine national Best Workplaces Lists in the Asia region.
Asia’s Best Workplaces
The countries included are: Australia, China, India, Japan, Saudi Arabia, Singapore, South Korea, Sri Lanka and the United Arab Emirates. The listed companies in these countries are eligible for consideration on the regional list. In all, more than 1,000 companies participated in best workplace list competitions in the region. Companies seeking to be recognized in best workplace competitions are assessed in two main ways: employees at the companies anonymously complete the Trust Index© survey, which measures levels of trust, pride and camaraderie in the workplace; and organizations complete the Culture Audit©, an in-depth questionnaire about company programs and practices. Employee Trust index© survey results make up two-thirds of the total company score, while Culture Audit© results account for one-third of the total score.
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The companies on the Asia Best Workplaces List are featured in three categories: • Best Multinational Workplaces • Best Small & Medium Workplaces (50–500 employees) • Best Large Workplaces (More than 500 employees)
To create the Best Workplaces in Asia list, companies are evaluated and receive a rank using the same criteria that earns them the right to appear on a national list. However, companies competing in the Multinational category receive extra points based on the number of countries in which they engage in national Best Workplaces list processes and survey employees using the Trust Index©, giving credit for their efforts to become a great workplace in multiple countries. The more countries in which a company participates, the higher the credit the company receives towards its overall score. A company can earn up to 10 percent of its overall score in extra points.
Definition of a Multinational Company The way in which the Great Place to Work® Institute defines a Multinational company is based on the following criteria: • The company has at least 1,000 employees worldwide • At least 40 percent (or 5,000 employees) of the company’s employees work outside the country where it is headquartered • The company operates in at least three countries
A company is eligible for the Multinational list when it meets the above mentioned criteria, and is listed on at least two national Best Workplaces Lists in the region. When a multinational company becomes eligible for the list, the scores of its qualifying countries are averaged and weighted based on national employee headcount.
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Asia’s Best Workplaces