Asia's Best Workplaces 2016 Report: To Retain Them, Respect Them

TO RETAIN THEM, RESPECT THEM

Asia’s Best Workplaces

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Great Place to Work® announces 2nd Annual List of Asia’s Best Workplaces.

Employees at Asia’s Best Workplaces connect respectful treatment with plans to stay. Motivation at Asia’s Best linked to workplace fairness.

TO RETAIN THEM, RESPECT THEM

To Retain Them, Respect Them

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INTRODUCTION Holding onto talent is one of the biggest challenges for businesses in Asia. Just 22% of employees in the region show a strong intent to stay, compared to 33% in North America.1 And hiring their replacements is costly: Employees in Asia are three times more expensive to recruit than employees in Europe.2

Employers in Asia seeking to retain their people need to focus on respect, according to Great Place to Work®’s research into the 2016 Best Workplaces in Asia. Employees at those 60 top employers indicate that respectful treatment, in the form of such things as providing basic equipment for the job, welcoming staff suggestions and recognizing good work, is central to their desire to remain with their companies.

In producing the second annual list of Asia’s Best Workplaces, Great Place to Work also examined the issue of employee motivation.

Research into those 60 companies, which represent more than 200,000 employees throughout the region, suggests that fairness fuels extra effort. For employees at Asia’s Best, fairness-related workplace features, such as an impartial appeals process, equal treatment regardless of job level, and fair promotions, are closely associated with people’s willingness to give extra to get the job done.

A formula of success emerges for Asia employers: respect employees to retain them, and fuel their hard work with a fair workplace.

1 CEB, “3 Key HR Risks in Asia,” accessed February 24, 2016, https:// www.cebglobal.com/human-resources/asia-hr-leadership/asia-talent. html?referrerTitle=CEB%20Asia%20HR%20Leadership%20Council%20-%20CEB. 2 Ibid.

Asia’s Best Workplaces

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TABLE OF CONTENTS 06 About Great Place to Work® 08 The List of Asia’s Best Workplaces 12 Analysis 15 Conclusion 16 Appendix: 2016 Best Workplaces in Asia – Facts and Findings 22 Methodology for the selection of the Best Workplaces in Asia To Retain Them, Respect Them

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ABOUT GREAT PLACE ® TO WORK Great Place to Work® has conducted pioneering research on the characteristics of great workplaces for over 25 years. We believe all companies can become great workplaces, and our mission is to help them succeed.

Asia’s Best Workplaces

Asia Offices Middle East Saudi Arabia United Arab Emirates Asia-Pacific Australia China India Japan Singapore South Korea Sri Lanka

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In nearly 50 countries around the world, we are proud to: Recognize Best Workplaces for their achievements through our international, regional and national Best Workplaces lists. Worldwide, we publish lists in about 50 countries.

Transform Companies create and sustain great workplace cultures through our assessment and advisory services. Our Trust Index© employee survey and other analysis tools, training programs and strategic advisory services support the transformation process within any organization. Great Place to Work®’s unique access to best workplace data allows us to offer unparalleled benchmarking opportunities, best practice information, and transformation insights for our consulting clients.

Share Resources, best practices, and research through our events and education services.

These include peer networking groups, workshops, conferences, and publications, which enable organizational leaders to learn directly from each other, as well as benefit from our wealth of knowledge and lessons learned from best workplaces and our clients.

To Retain Them, Respect Them

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THE LIST OF ASIA’S BEST WORKPLACES 10 Best Multinational Workplaces Rank

Company name

Countries

Industry

# of Employees Globally

# of Countries Listed on National Best Workplaces Lists in Asia

1

DHL

China, India, Japan, Korea, Saudi Arabia, Sri Lanka, UAE

Transportation / Package & Freight transport

500.000

7

2

Omnicom - Omnicom (UAE) - OMD (Australia)

Australia, UAE

Professional Services / Advertising and Marketing

9.335

2

3

Google

India, Japan

Information Technology / Software

50.000

2

4

EMC

Australia, China, India, Korea, Saudi Arabia, Singapore, UAE

Information Technology / Storage/Data Management

63.900

7

5

Marriott

India, UAE

Hospitality / Hotel/Resort

400.000

2

6

NetApp

Australia, China, India, Japan, Singapore

Information Technology / Storage/Data Management

12.655

5

7

Hyatt

China,India,UAE

Hospitality / Hotel/Resort

95.000

3

8

MARS

Australia, China, Japan, Korea

Manufacturing & Production / Food products

75.000

4

9

American Express

India, Japan

Financial Services & Insurance / Banking/Credit Services

52.500

2

SAP

China, India, Japan, Singapore

Information Technology / Software

75,600

4

10

• DHL (China, India, Japan, Korea, Saudi Arabia, UAE) • DHL Keells (Sri Lanka)

• SAP (Japan) • SAP Asia (Singapore) • SAP Labs (China, India)

Asia’s Best Workplaces

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25 Best Small & Medium Workplaces (50-500 Employees) Rank

Company name

Country

Industry

Number of employees

1

Salesforce

Singapore

Information Technology

258

2

Optiver Australia

Australia

Financial Services & Insurance

293

3

The Physio Co.

Australia

Health Care

96

4

The Entourage

Australia

Education & Training

64

5

Nous Group Australia

Australia

Professional Services / Consulting – Management

147

6

Seyoung Co., Ltd.

Korea

Manufacturing & Production / Basic metals and fabricated metal products

274

7

Amobee

Australia

Media / Online Internet Services

51

8

Ignia

Australia

Information Technology

70

9

Campaign Monitor

Australia

Information Technology / Software

73

10

Summit Homes Group

Australia

Construction, Infrastructure & Real Estate

367

11

Birdsnest

Australia

Retail

98

12

AIME

Australia

Education & Training

89

13

ansarada Australia

Australia

Information Technology / Software

76

14

MEC

Australia

Media / Online Internet Services

122

15

i2C Design and Management

Australia

Professional Services / Architecture/Design

51

16

Rackspace

Australia

Information Technology / Storage/Data Management

76

17

ROHEI

Singapore

Education & Training

52

18

Re-Engage Youth Services Inc.

Australia

Social Services and Government Agencies

58

19

Altis Consulting Australia

Australia

Information Technology / IT Consulting

83

20

Wavelength International

Australia

Professional Services / Staffing & Recruitment

63

21

KINNECT

Australia

Health Care

74

22

Proclaim

Australia

Financial Services & Insurance

50

23

Envato

Australia

Media / Online Internet Services

159

24

Alkhabeer Capital

Saudi Arabia

Financial Services & Insurance / Investments

100

25

VOYAGE GROUP, Inc.

Japan

Media

263

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25 Best Large Workplaces (501+ Employees) Rank

Company name

Country

Industry

1

Atlassian

Australia

Information Technology / Software

2

MECCA Brands

Australia

Retail

3

RMSI Private Ltd.

India

Information Technology

4

Korea Airports Corporation

Korea

Social Services and Government Agencies

5

kikki.K Australia

Australia

Retail / Specialty

567

6

Nova Entertainment

Australia

Media / Radio

534

7

The One

UAE

Retail

687

8

Intuit

Australia, India

Information Technology / Software

1.019

9

Godrej Consumer Products Ltd.

India

Manufacturing & Production / Fast Moving Consumer Goods

2.228

10

Plan · Do · See Inc.

Japan

Hospitality

1.110

11

Forbes Marshall Pvt. Ltd.

India

Manufacturing & Production

1.417

12

Lifestyle International Pvt. Ltd.

India

Retail / Clothing / Textile / Foodware

10.820

13

Lotte Shopping Co. Ltd.

Korea

Retail

7.165

14

Al Nahdi Medical Company

Saudi Arabia

Retail

4.095

15

Lupin Ltd.

India

Biotechnology & Pharmaceuticals

13.926

16

Bajaj Finance Ltd.

India

Financial Services & Insurance

3.109

17

InterGlobe Enterprises

India

Transportation

11.337

18

BS Busan Bank

Korea

Financial Services & Insurance

3.552

19

Shinhan Bank

Korea

Financial Services & Insurance / Banking / Credit Services

14.526

20

The Saudi Investment Bank

Saudi Arabia

Financial Services & Insurance

1.500

21

Works Applications Co.,Ltd.

Japan

Information Technology

2.930

22

Silver Spark Apparel Ltd.

India

Manufacturing & Production

5.173

23

Ujjivan Financial Services Pvt. Ltd.

India

Financial Services & Insurance

6.547

24

Mahindra & Mahindra Automotive & Farm Equipment Sectors

India

Manufacturing & Production / Automotive

11.133

25

Hyundai Insurance

Korea

Financial Services & Insurance / Auto Insurance

3.551

Asia’s Best Workplaces

Number of employees 573 1.060 842 1.837

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RESPECT THEM TO RETAIN THEM, AND FUEL THEIR HARD WORK WITH A FAIR WORKPLACE To Retain Them, Respect Them

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ANALYSIS Retention Given the employee retention challenge in Asia, Great Place to Work® decided to see what lessons Asia’s Best Workplaces may have on the topic. So we analyzed employee responses to our Trust Index© survey. In particular, we studied which of the 58 statements on the survey were most closely associated with employees’ responses to the statement “I want to work here for a long time.” We found that five of the 10 statements most closely correlated with employees’ desire to remain at their company had to do with respect. These are highlighted in green in Figure 1.

Each of these five highlighted statements fits into the respect dimension of the Great Place to Work® Model©. That model defines a great workplace as one where employees trust the people they work for, have pride in what they do, and enjoy the people they work with. The Model further divides trust into the component dimensions of respect, fairness and credibility. See Figure 2.

Statements Most Closely Correlated with “I want to work here for a long time.”

Correlation Coefficient Management does a good job of assigning and coordinating people.

0.758

People look forward to coming to work here.

0.745

I am given the resources and equipment to do my job.

0.743

Management genuinely seeks and responds to suggestions and ideas.

0.743

This is a psychologically and emotionally healthy place to work.

0.726

My work has special meaning: this is not “just a job”.

0.725

Our facilities contribute to a good working environment.

0.725

When I look at what we accomplish, I feel a sense of pride.

0.717

Management delivers on its promises.

0.704

Management shows appreciation for good work and extra effort.

0.704

Figure 1

Asia’s Best Workplaces

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A great workplace is where you trust the people you work with, have pride in what you do, and enjoy the people you work with. Any workplace can be measured through five dimensions: credibility, respect and fairness (which are attributes of trust), as well as pride and camaraderie.

Figure 2

The kinds of respectful treatment associated with employees’ intent to stay at their company differ. They range from the “basics” of having the equipment and resources to do the job and decent work facilities, to management’s genuine interest in employee suggestions, to a company providing a psychologically and emotionally healthy workplace—one where discrediting or bullying is not accepted. A final kind of respect associated with employee retention at Asia’s Best has to do with management giving kudos for a job well done and for going the extra mile.

To Retain Them, Respect Them

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Motivation Speaking of going the extra mile, we also studied what workplace features and management behaviors were associated with employee motivation at Asia’s Best.

In particular, we examined which of the 58 Trust Index© statements were most closely associated with employees’ responses to the statement “People here are willing to give extra to get the job done.” We found that five of the 10 statements most closely correlated with employees’ willingness to go above-andbeyond had to do with fairness. These are highlighted in green in Figure 3.

Each of these five highlighted statements fits into the fairness dimension of the Great Place to Work® Model©.

A variety of kinds of fairness are associated with employees willing to give extra effort. They include a belief that a company has a fair appeals process in cases of disputes, a lack of politicking and backstabbing, and equal treatment at the company no matter job title or level.

Employees at Asia’s Best also link working hard with equal opportunity to get special recognition, and with promotions going to the best candidate.

Statements Most Closely Correlated with “People here are willing to give extra to get the job done.”

Correlation Coefficient If I am unfairly treated, I believe I’ll be given a fair shake if I appeal.

0.865

You can count on people to cooperate.

0.849

Management genuinely seeks and responds to suggestions and ideas.

0.838

People avoid politicking and backstabbing as ways to get things done.

0.834

I am treated as a full member here regardless of my position.

0.831

Management hires people who fit in well here.

0.828

Management involves people in decisions that affect their jobs or work environment.

0.815

People care about each other here.

0.804

Everyone has an opportunity to get special recognition.

0.803

Promotions go to those who best deserve them.

0.798

Figure 3

Asia’s Best Workplaces

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CONCLUSION Respect isn’t the only factor associated with employee retention at Asia’s Best. Pride at work and management’s credibility also figure in. Nor is fairness alone correlated with employee motivation. Workplace camaraderie and a say in decisions play a role as well. Still, our research into Asia’s Best provides a rough recipe for two of the biggest talent management challenges in the region today.

To keep employees, show them respect. And to inspire their best efforts, provide them with a fair workplace.

To Retain Them, Respect Them

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APPENDIX 2016 BEST WORKPLACES IN ASIA – FACTS AND FINDINGS

Asia’s Best Workplaces

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Winning Companies Demographics Sri Lanka, 1%

UAE, 7%

Singapore, 6%

Australia, 33%

Saudi Arabia, 6%

List Winners by Country

Korea, 10%

Japan, 10%

Australian companies represent one-third of the list this year, with India close behind, where 21% of the winners operate. Singapore, Great Place to Work®’s newest branch in its global network, contributed 6% of the winning companies.

China, 7%

India, 21%

Biotechnology & Pharmaceuticals, 2% Transportation, 3% Social Services & Gobernment Agencies, 3% Health Care, 3%

Construction, Infrastructure & Real Estate, 2% Information Technology, 22%

Hospitality, 5% Education & Training, 5%

List Winners by Industry

Professional Services, 7%

Financial Services & Insurance, 18%

Media, 4%

Manufacturing & Production, 10%

No matter the industry, all companies are capable of creating a great workplace – as you can see from the wide range of industries represented on this year’s list, which range from Information Technology (22% of listed companies) to Social Services and Government agencies (3%).

Retail, 12%

To Retain Them, Respect Them

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List Participation More than 1,000 organizations in the Asia region sought to create their own great workplaces through the administration of the Trust Index© survey and participation in national Best Workplaces processes during the data collection period covered by this list, with many more working with Great Place to Work® in consulting engagements. These companies’ efforts touched the lives of nearly 2 million employees, whose opinions were represented by the 310,000 survey responses we received and used to create national, regional and global Best Workplaces lists.

9 1,064 1,886,543 310,389 207,824

# of participating companies in the research # of employees represented in the competition # of valid survey responses received

countries participating on the list

# of employees represented by the Top 60 companies

Trust Index© Results Scores by Region 90

90

90

89

89

89 89

89 88

87

87 86

87

87

87

87 87

86

86 86 85

85

84

LatAm 100 Best 2015

84

EU 100 Best 2015

Asia 60 Best 2016

Fortune 100 Best 2016

Credibility Respect Fairness Pride Camaraderie Trust Index© Score Trust Index© Scores in Asia closely resemble the trends seen across the globe. The strongest Trust Index© Dimension in Asia, as well as in Europe and the US, is Camaraderie, which scored 90%. Pride was also a distinguishing factor among this year’s list winners, with a Dimension score of 89%.

Asia’s Best Workplaces

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Scores by List Size Category 94 91 91

89

91

91

89 90

89 86

86 83

Small & Medium

87 87

87 85

84

82

85

85 82

Large

84

MNC

88

85

Top 60

Credibility Respect Fairness Pride Camaraderie Trust IndexŠ Score The organizations on the Small & Medium and Multinational lists both saw their greatest strength in fostering Camaraderie among employees, while employees at Large companies felt that a sense of Pride was the most powerful workplace characteristic.

Scores by Industry 88 87

87

Manufacturing & Production

Media

85 84

Retail

Financial Services

Information Technology

The industry with the highest overall Trust IndexŠ score was Information Technology, whose companies collectively scored an average of 88%.

To ToRetain RetainThem, Them,Respect RespectThem Them

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Top Scoring Trust Index© Statements

After analyzing the highest-scoring Trust Index© scores among list winners, several statements emerged as strengths common across all size categories.

Employees in every size category reported that people are made to feel welcome when they join the company. This statement is one of the five rated the highest across each list in Asia.

Looking at Asia as a whole, employees overwhelmingly stated that they are treated fairly no matter their background – whether it’s race, gender or sexual orientation. The highest score across all of the lists came from the Small & Medium category, where 98% of employees said that they receive fair treatment regardless of their sexual orientation.

Other commonalities included a strong sense of pride, friendly workplaces and physically safe environments.

Leaders at the organizations on the list received high marks from employees – in the Small & Medium and Large categories, survey respondents agreed that “management is honest and ethical in its business practices.”

Number of Responses Trust Index© Statement

2570 Top 60

People here are treated fairly regardless of their sexual orientation.

94

When you join the company, you are made to feel welcome.

94

I’m proud to tell others I work here.

94

People here are treated fairly regardless of their race.

94

This is a physically safe place to work.

94

People here are treated fairly regardless of their sex.

93

This is a friendly place to work.

93

Management is honest and ethical in its business practices.

92

Taking everything into account, I would say this is a great place to work.

92

Management is competent at running the business.

92

Asia’s Best Workplaces

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Trust Index© Statement

Small & Medium

People here are treated fairly regardless of their sexual orientation.

98

People here are treated fairly regardless of their race.

98

When you join the company, you are made to feel welcome.

97

This is a physically safe place to work.

97

This is a friendly place to work.

97

People here are treated fairly regardless of their sex.

96

I’m proud to tell others I work here.

96

Management is honest and ethical in its business practices.

96

People here are treated fairly regardless of their age.

95

People celebrate special events around here.

95

Trust Index© Statement

Large

I’m proud to tell others I work here.

93

When you join the company, you are made to feel welcome.

92

When I look at what we accomplish, I feel a sense of pride.

91

Management is competent at running the business.

91

Management is honest and ethical in its business practices.

91

Taking everything into account, I would say this is a great place to work.

91

People here are treated fairly regardless of their sexual orientation.

90

People here are treated fairly regardless of their sex.

90

People here are treated fairly regardless of their race.

90

Management has a clear view of where the organization is going and how to get there.

90

Trust Index© Statement

MNCs

This is a physically safe place to work.

95

People here are treated fairly regardless of their race.

93

People here are treated fairly regardless of their sex.

92

I’m proud to tell others I work here.

92

When you join the company, you are made to feel welcome.

91

This is a friendly place to work.

90

People here are treated fairly regardless of their sexual orientation.

90

Our facilities contribute to a good working environment.

90

People celebrate special events around here.

90

I am able to take time off from work when I think it's necessary.

89

To ToRetain RetainThem, Them,Respect RespectThem Them

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METHODOLOGY FOR THE SELECTION OF THE BEST WORKPLACES IN ASIA In order to be a candidate for the Best Workplaces in Asia List, a company must have appeared on a best workplace list in one of the Asia Pacific affiliate countries in the 2015 list publication cycle. During this period, more than 350 companies were listed in nine national Best Workplaces Lists in the Asia region.

Asia’s Best Workplaces

The countries included are: Australia, China, India, Japan, Saudi Arabia, Singapore, South Korea, Sri Lanka and the United Arab Emirates. The listed companies in these countries are eligible for consideration on the regional list. In all, more than 1,000 companies participated in best workplace list competitions in the region.

Companies seeking to be recognized in best workplace competitions are assessed in two main ways: employees at the companies anonymously complete the Trust Index© survey, which measures levels of trust, pride and camaraderie in the workplace; and organizations complete the Culture Audit©, an in-depth questionnaire about company programs and practices. Employee Trust index© survey results make up two-thirds of the total company score, while Culture Audit© results account for one-third of the total score.

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The companies on the Asia Best Workplaces List are featured in three categories: • Best Multinational Workplaces • Best Small & Medium Workplaces (50–500 employees) • Best Large Workplaces (More than 500 employees)

To create the Best Workplaces in Asia list, companies are evaluated and receive a rank using the same criteria that earns them the right to appear on a national list. However, companies competing in the Multinational category receive extra points based on the number of countries in which they engage in national Best Workplaces list processes and survey employees using the Trust Index©, giving credit for their efforts to become a great workplace in multiple countries. The more countries in which a company participates, the higher the credit the company receives towards its overall score. A company can earn up to 10 percent of its overall score in extra points.

Definition of a Multinational Company The way in which the Great Place to Work® Institute defines a Multinational company is based on the following criteria: • The company has at least 1,000 employees worldwide • At least 40 percent (or 5,000 employees) of the company’s employees work outside the country where it is headquartered • The company operates in at least three countries

A company is eligible for the Multinational list when it meets the above mentioned criteria, and is listed on at least two national Best Workplaces Lists in the region. When a multinational company becomes eligible for the list, the scores of its qualifying countries are averaged and weighted based on national employee headcount.

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Asia’s Best Workplaces