Great Workplaces On the March Worldwide by Great Place to Work

Report

Great Workplaces On the March Worldwide The Great Place to Work For All Movement is Advancing Globally

By Ed Frauenheim and Tabitha Russell

greatplacetowork.com

Report

Great Workplaces On the March Worldwide Table of Contents

Introduction PG. 03

About Great Place to Work®

Background and Findings PG. 06

Fast Facts about the 2016 World’s Best Multinational Workplaces

The List of the 2016 World’s Best Multinational Workplaces

Methodology PG. 15

PG. 04

PG. 09

PG. 11

greatplacetowork.com

Great Workplaces on the March Worldwide

Report 01 Introduction

Introduction The world is making progress toward great workplaces for all. The best are getting better around the globe, and the number of great, high-trust workplaces has nearly doubled since 2011. That’s the good news as Great Place to Work‰ and Fortune announce the sixth annual list of the World’s Best Multinational Workplaces. These top global employers, led for the fourth straight year by #1 Google, have seen their levels of employee trust, pride and camaraderie increase over the past six years. What’s more, in 22 of the 30 countries for which Great Place to Work has data going back to 2010, as well as in Central America and the Caribbean, the best national workplaces have improved their trust levels as well. And the number of organizations globally that meet our standard of workplace greatness—as measured by employee survey scores and our Best Workplaces rankings—has risen from roughly 2,200 six years ago to close to 4,100 today. “The near-doubling of workplaces globally that meet our certification standard is an encouraging sign that the Great Place to Work For ALL movement is catching on around the world,” said Kim Peters, Executive Vice President of Great Place to Work’s Certification program. “Regardless of where they’re located or what they offer, more and more organizations realize that high-trust workplaces—where every employee’s potential is realized—are good for business and good for our global society.”

The near-doubling of workplaces globally that meet our certification standards is an encouraging sign that the Great Place to Work For ALL movement is catching on around the world. Kim Peters Executive Vice President, Great Place to Work® Certification Program

The Top Five World’s Best

1. Google

2. SAS Institute

4. Dell EMC

5. Daimler Financial Services

3. W.L. Gore & Associates

greatplacetowork.com

Report

02 About Great Place to Work®

Great Workplaces on the March Worldwide

Great Place to Work® is the global authority on building, sustaining, and recognizing high-trust, high-performing workplace cultures. We have crafted our perspective by learning from great leaders, surveying millions of employees, and examining thousands of the best workplaces around the globe. We thrive on sharing the insights we’ve gleaned from our work with companies of all industries and sizes in order to help organizations around the world build, sustain and scale their great culture. The Great Place to Work® Trust Model© is built on 30 years of research and data collected through our Trust Index© Employee Survey, which is taken annually by millions of employees worldwide. We Recognize Best Workplaces for their achievements through our international and national Best Workplaces lists. Worldwide we publish lists in 50 countries. We Help organizations create and sustain great workplace cultures through our executive advisory and culture consulting services. We Share resources, best practices, and research through our events and education services. By giving all companies the ability to assess themselves using the most reliable and comprehensive definition of a great workplace, we are able to serve our mission to build a better society by creating great workplaces for all. Today, we’re using our decades of data to create a new global standard for what people can expect from their work experience.

greatplacetowork.com

Great Workplaces on the March Worldwide

Report Great Place to Work® Offices Located Around the World

AMERICAS • Argentina • Bolivia • Brazil • Canada • Central America and the Caribbean – El Salvador • Chile • Colombia

• Ecuador • Mexico • Paraguay • Peru • United States of America • Uruguay • Venezuela

ASIA-PACIFIC • Australia • China • India • Japan • Korea • Singapore • Sri Lanka

AFRICA • Nigeria MIDDLE EAST • Saudi Arabia • United Arab Emirates

EUROPE • Austria • Belgium • Denmark • Finland • France • Germany • Greece • Ireland • Italy • Luxembourg

• The Netherlands • Norway • Poland • Portugal • Spain • Sweden • Switzerland • Turkey • The United Kingdom

greatplacetowork.com

Great Workplaces on the March Worldwide

Report 03

The arc of the moral universe is long, but it bends towards justice.

Background and Findings

Martin Luther King Jr.

Background and Findings “The arc of the moral universe is long, but it bends towards justice,” Martin Luther King, Jr. once said. His comment applies to work as well. Human beings have moved from a long era of enslaving each other, to an industrial age where workers were free but often abused, to the adoption of workplace rights in the 19th and 20th centuries. In the 21st century, there has been growing recognition that organizations, employees and society all benefit when workplace cultures do much more than meet basic labor standards such as safe conditions and wage and hour laws.

Precisely those features of trust, pride and camaraderie are what we at Great Place to Work® measure with our 58-question Trust Index© Employee Survey. And the survey results have been encouraging since we began tracking and ranking the World’s Best Multinational Workplaces in 2011. The World’s Best Trust Index© benchmark—the average survey score of the 25 Best Multinationals—has edged upward over the past six years, from 81 to 83 on a scale of 100. See Figure 1.

Figure 1

The World’s Best Get Better

84.00 83.50 83.00

82.98

83.04

2015

2016

82.60

82.55

Trust Index© Benchmark

There’s growing recognition, in other words, that there ought to be A Great Place to Work For ALL. That is, that all people everywhere deserve to work in an organization where they trust their leaders, take pride in what they do, and enjoy their colleagues.

82.46

82.50 82.00 81.50

81.30

81.00

2011

2012

2013

2014

World’s Best Multinational Workplaces by Year

greatplacetowork.com

Great Workplaces on the March Worldwide

Report National Trust Index© Benchmark Change 2010–2016 20

USA

Venezuela

Uruguay

Switzerland

Netherlands

Spain

Sweden

Portugal

Peru

Poland

Norway

Paraguay

Italy

Mexico

Ireland

Greece

France

Germany

Finland

Equador

Denmark

Chile

Columbia

Central America

Brazil

Canada

Bolivia

Austria

Belgium

-5 Argentina

In some cases, the increase in the national Trust Index© benchmark has been minimal. But no country saw its Best Workplaces trust level dip below 5 percent. At the same time, trust levels jumped at least five percent in 11 countries, led by a 21 percent surge at the Best Workplaces in Poland. In short, the best around the globe are getting better.

Figure 2

Percentage Change

That’s not the only good news when it comes to great workplaces globally. Roughly three-quarters of the countries Great Place to Work has data for going back to 2010 have recorded higher trust levels in their national best workplaces. The best workplaces in Central America and the Caribbean also have seen their Trust Index© benchmark increase. See Figure 2.

Country / Region

Great News “Beyond The Best” By definition, there are a limited number of “Best” workplaces. But at Great Place to Work, we believe any and every company can be great. And we have begun recognizing organizations “beyond the best” that nonetheless achieve our standards of workplace greatness. The Certification program we operate in the United States honors companies at which seven out of ten employees rate their cultures highly on the Trust Index©. And when we examined our data over the past six years, we discovered another hopeful sign about high-trust workplaces worldwide: the number of companies that qualify as great workplaces has roughly doubled. In particular, some 2,200 workplaces around the globe hit our Certification standard or were recognized in one of our national Best Workplaces lists in 2011. In 2016, the number had risen to roughly 4,100. See Figure 3. These workplaces include organizations that are officially Great Place to Work®-Certified™, such as Delta Air Lines, social reviews provider Yelp, and consumer products maker The Clorox Company. They also include many other workplaces worldwide where a national certification program is not yet in place, but that nonetheless proved themselves to be great in the eyes of their employees. In total, the number of people at a great workplace globally in 2016 is roughly 6.9 million. Although that’s less than 1 percent of the estimated 3 billion workers in the world, it is nonetheless progress from the approximately 6.1 million people employed at great workplaces six years ago.

Figure 3

Great Workplaces Worldwide Workplaces Acheiving Certification Standard or Ranking as a Best Workplace

5k 4101 4k

3k 2246 2k

0 2011

2016

greatplacetowork.com

Great Workplaces on the March Worldwide

Report Better Business. Better World. This global expansion of great workplaces is driven by a number of forces. Among the most powerful is business leaders recognizing that trust fuels performance—that an organization innovates and operates best when all its people bring their best selves to work each day. Evidence along these lines continues to pile up. Consider recent research by scholar Herb Nold, Professor of Business Administration at Polk State College in Winter Haven, Florida. Nold examined 28 publicly-traded best workplaces identified by Great Place to Work® and compared them to a matched set of industry peers. He found that the great workplaces achieved superior results over a period of several years in: ** Operating income per employee ** Operating margin

and people’s growing willingness to disclose all aspects of their lives are rewarding good employers and punishing less-than-good ones. There’s also a global push by people for greater physical, emotional and spiritual health. People demanding more wellbeing is forcing companies to make their workplaces better. In fact, the World’s Best Workplaces have improved most in the area of employee wellbeing. Of all 58 questions on the Trust Index© survey, the one with the greatest increase at the 25 World’s Best over the past six years is “People are encouraged to balance their work life and their personal life.” See Figure 4.

Figure 4

Most Improved Trust Index© Statements at the World’s Best 2011-2016 Trust Index Survey© Statement

Point Difference

2016 Score

People are encouraged to balance their work life and their personal life.

5.1

79.4%

People celebrate special events around here.

3.8

84.7%

Promotions go to those who best deserve them.

3.4

69.6%

This is a psychologically and emotionally healthy place to work.

3.3

81.1%

People avoid politicking and backstabbing as ways to get things done.

3.1

73.7%

** Growth rate ** Return on assets ** Tobin’s Q “The results of this study provide empirical data suggesting that firms that successfully cultivate cultures that are strong in fairness, credibility, respect (collectively trust), pride, and camaraderie significantly outperform comparable firms in several key areas; value, operating effectiveness, and growth,” Nold wrote.1 To explain the success of high-trust cultures, Nold pointed to the way these workplaces enable collaboration and knowledge sharing. He noted that many companies invest heavily in leadership, technology and systems—such as business software tools and lean management methods—that should facilitate knowledge sharing. But these initiatives require a climate of trust to truly facilitate access to stored knowledge and improve organizational performance. In addition to growing awareness of research like Nold’s, other forces are accelerating the Great Place to Work For ALL movement globally. Another is recognition of the way high-trust workplaces are central to innovation. In short, employees are more likely to risk sharing novel ideas in a climate in which they feel a measure of security and are proud of what they do. In addition, collaboration, which is increasingly central to effective innovation efforts, is fueled by friendships among co-workers. What’s more, social media tools like Facebook, LinkedIn and Instagram—and the public’s use of them—are increasing visibility into the inner workings of organizations. These “transparency technologies”

The other top-5 improving statements at the World’s Best indicate the kinds of ways great workplaces around the globe are improving people’s lives. Eight of 10 employees at the World’s Best now feel encouraged to balance work and life beyond work. Even more celebrate special events and experience a psychologically healthy workplace. Fair promotions are on the rise, as is a work climate free of the kind of backstabbing behavior that can ruin a workday and carry over to stress at home. Indeed, the better days at work at growing number of organizations around the world have a ripple effect. Employees at these workplaces come home to be better parents. Better friends. Better community members. Better citizens of their countries. Better members of the human race. The Great Place to Work For ALL movement is advancing across the globe. And that’s great news for everyone.

greatplacetowork.com

Great Workplaces on the March Worldwide

Report 04 Fast Facts

Fast Facts About the 2016 World’s Best Multinational Workplaces Trust Index© statements with the largest gap in scores between winners and non-winning companies: Trust Index Survey© Statement

Winners vs. Non Winners Point Difference

Everyone has an opportunity to get special recognition.

5.9

Promotions go to those who best deserve them.

5.4

People are encouraged to balance their work life and their personal life.

5.1

People care about each other here.

5.1

This is a psychologically and emotionally healthy place to work.

5.0

Management shows appreciation for good work and extra effort.

4.9

People here are paid fairly for the work they do.

4.7

Management hires people who fit in well here.

4.5

People celebrate special events around here.

4.5

Managers avoid playing favorites.

4.5

Regional Best Workplaces vs. World’s Best 2016 LatAm 100 Best 2016 88 87 86 91 90 88

EU 100 Best 2016 88 87 86 89 91 88

Asia 60 Best 2016 87 87 86 89 91 88

Fortune 100 Best 2016 86 86 84 89 89 87

Global Top 25 2016 82 82 80 86 85 83

10 Credibility

Respect

40 Fairness

60 Pride

Camaraderie

100

Overall Trust Index© Score

greatplacetowork.com

Great Workplaces on the March Worldwide

Report Distribution of the Top 25 Multinational Subsidiaries by Country 7% 6%

7% United Kingdom

2% Costa Rica

6% Mexico

2% El Salvador

5% Germany

2% Guatemala

5% Italy

2% Turkey

5% United States

1% Belgium

4% Canada

1% Central America & Caribbean

4% Greater China

1% Denmark

4% Chile

1% Korea

3% India

1% Panama

3% Peru

1% Sweden

3% Spain

1% Uruguay

3% Argentina

1% Austria

3% Brazil

1% Rep Dominicana

3% France

1% Greece

3% Colombia

1% Nigeria

3% Ireland

1% Norway

3% Poland

1% United Arab Emirates

3% The Netherlands

1% Venezuela

2% Australia

1% Bolivia

2% Japan

1% Ecuador

2% Portugal

1% Kingdom of Saudi Arabia

2% Singapore

1% Luxembourg

2% Switzerland

Top 10 Scoring Statements on Trust Index© Survey at the 2016 World’s Best Trust Index Survey© Statement

Distribution of Winning Multinational Subsidiaries by Region Canada 4%

Score

Nigeria 1%

USA 5%

People here are treated fairly regardless of their sexual orientation.

95.5%

This is a physically safe place to work.

94.8%

People here are treated fairly regardless of their race.

94.5%

People here are treated fairly regardless of their sex.

92.9%

When you join the company, you are made to feel welcome.

91.8%

I’m proud to tell others I work here.

91.3%

This is a friendly place to work.

90.4%

People here are treated fairly regardless of their age.

89.9%

Management is honest and ethical in its business practices.

89.2%

When I look at what we accomplish, I feel a sense of pride.

89.0%

APAC 16% Europe 42%

Latin America 32%

greatplacetowork.com

Great Workplaces on the March Worldwide

Report 05

2016 World’s Best Multinational Workplaces

Countries where Company Appeared on Best Workplaces Lists

Industry

Headquarters

Employees Globally

Google

Argentina, Brazil, Canada, India, Switzerland, United States

Information Technology

United States

56,300

SAS Institute

Australia, Canada, Germany, Greece, India, Ireland, Italy, Mexico, Portugal, Spain, Switzerland, United States

Information Technology

United States

13,741

W.L. Gore & Associates

France, Germany, Greater China, Italy, Spain, Sweden, United States

Manufacturing & Production // Textiles and textile products

United States

10,428

Dell EMC

Argentina, Austria, Brazil, Chile, Denmark, France, Germany, Greater China, India, Ireland, Italy, Kingdom of Saudi Arabia, Japan, Korea, Mexico, Nigeria, Norway, Poland, Portugal, Singapore, Spain, Sweden, Switzerland, The Netherlands, Turkey, United Arab Emirates, United Kingdom

Information Technology // Storage/Data Management

United States

70,000

Daimler Financial Services

Canada, France, Germany, Greater China, Italy, Japan, Mexico, Poland, Spain, The Netherlands, Turkey, United Kingdom

Financial Services & Insurance

Germany

8,388

Rank

Company

greatplacetowork.com

Great Workplaces on the March Worldwide

Report Industry

Headquarters

Employees Globally

Australia, Austria, Canada, France, Germany, Greater China, India, Japan, Singapore, Switzerland, The Netherlands, United Kingdom

Information Technology // Storage/Data Management

United States

12,774

Adecco

Belgium, Canada, Denmark, Germany, Italy, Luxembourg, Norway, Spain, Sweden, Switzerland, The Netherlands (2), United Kingdom (5)

Professional Services

Switzerland

35,000

Autodesk

Australia, Canada, Germany, Greater China, Singapore, United Kingdom, United States

Information Technology

United States

8,376

Belcorp

Bolivia, Colombia, Costa Rica, Ecuador, El Salvador, Guatemala, Mexico, Panama, Peru

Retail

Peru

8,558

Falabella

Argentina (4), Chile (2), Colombia, Peru (3), Uruguay

Retail

Chile

103,000

Hyatt

France, Germany, Greater China, India, United Arab Emirates, United Kingdom, United States

Hospitality

United States

96,627

Mars

Australia, Brazil, Central America & Caribbean, Chile, Denmark, Finland, France, Germany, Greater China, Greece, Ireland, Italy (2), Japan, Korea, Norway, Portugal, Spain, Sweden, United Kingdom, United States

Manufacturing & Production

United States

74,568

Accor

Brazil, Chile, Mexico, Paraguay, Peru, United Kingdom

Hospitality

France

143,004

Cisco

Brazil, Chile, Colombia, Costa Rica, Germany, India, Ireland, Italy, Mexico, Peru, Poland, Portugal, Singapore, Spain, Switzerland, United Kingdom, United States

Information Technology

United States

70,000

Rank

Company

NetApp

Countries where Company Appeared on Best Workplaces Lists

greatplacetowork.com

Great Workplaces on the March Worldwide

Report Industry

Headquarters

Employees Globally

Canada, Greater China, France, Germany, Ireland, India, Korea, Poland, United Kingdom, United States

Informatin Technology // Software

United States

6,167

Atento

Argentina, Chile, Colombia, El Salvador, Guatemala, Mexico, Peru, Uruguay

Professional Services // Business Process Outsourcing

Spain

150,000

Hilton

Colombia, Greater China, India, Italy, Mexico, Peru, The Netherlands, Sri Lanka, Turkey, United Arab Emirates, United Kingdom, United States

Hospitality

United States

148,397

Scotiabank

Canada, Chile, Costa Rica, Dominican Republic, El Salvador, Mexico (2), Panama, Peru

Financial Services & Insurance // Banking/ Credit Services

Canada

86,665

Diageo

Canada, Central America & Caribbean, Chile, Colombia (2), Denmark, Ireland (2), Mexico, Nigeria, Panama, Peru, Poland, Portugal, Singapore, Spain, The Netherlands, Uruguay, Venezuela

Manufacturing & Production // Beverages

United Kingdom

33,000

S.C. Johnson

Argentina, Brazil, Germany, Italy, Mexico, Nigeria, Central America & Caribbean, Poland, United Kingdom, Venezuela

Manufacturing & Production

United States

13,000

Belgium, Canada, Central America & Caribbean, India, Mexico, Turkey, United States

Professional Services

United Kingdom

205,627

Rank

Company

Countries where Company Appeared on Best Workplaces Lists

Cadence Design Systems

greatplacetowork.com

Great Workplaces on the March Worldwide

Report Countries where Company Appeared on Best Workplaces Lists

Industry

Headquarters

Employees Globally

Adobe

Australia, Germany, India, United Kingdom, United States

Information Technology

United States

12,914

Monsanto

Belgium, Brazil, Costa Rica, France, Greater China, Guatemala, Paraguay, Poland, Mexico

Manufacturing & Production // Chemicals

United States

21,072

Brazil, Canada, Costa Rica, Dominican Republic, El Salvador, Greece, Guatemala, Honduras, Ireland, Italy, Nicaragua, Panama (2), Poland, Portugal, United Arab Emirates

Manufacturing & Production

United States

89,753

American Express

India, Italy, Japan, Mexico, Spain, United States

Financial Services & Insurance // Banking/ Credit Services

United States

52,412

Rank

Company

greatplacetowork.com

Great Workplaces on the March Worldwide

Report 05 Methodology

Methodology Globally more than 6,000 organizations surveyed in 2015 and 2016 with Great Place to Work. Together, these companies have more than 9.1 million employees, making the annual Great Place to Work study one of the largest of its kind in the world.

Selection Criteria

To be eligible for the World’s Best Multinational Workplaces list, a company must apply to – and be accepted on – a national Best Workplace list. To be on a list, we assess the results of two studies: the Trust Index© Employee Survey and the Culture Audit© Management Questionnaire. Two-thirds of a company’s workplace culture assessment is based on the employee survey; one-third is based on the company’s policies and practices, as measured in the Culture Audit©. Hundreds of multinational corporations participated globally in our surveys. Approximately one thousand multinational subsidiaries appeared on one of our national Best Workplaces Lists, conducted in countries ranging from Brazil to Turkey to Korea. From that pool of companies, the 25 World’s Best Multinational Workplaces have been selected.

** At least 40% of workforce (or 5,000 employees) must be based outside of home country

About the Authors

** Appear on at least 5 national Best Workplaces lists ** Have at least 5,000 employees worldwide

** Extra points given based on the number of countries where a company surveys employees with the Great Place to Work® Trust Index© ** Extra points given based on the percentage of a company’s workforce represented by all Great Place to Work® surveys globally

“Using Knowledge Processes to Improve Performance and Promote Change:

Ed Frauenheim is Director of Research and Content at Great Place to Work®.

The Continuous Loop Model and Cultural Enablers” The International Journal of

Tabitha Russell is Certification Program Manager at Great Place to Work®.

Knowledge, Culture and Change Management: Annual Review, Vol. 12, 2013.

greatplacetowork.com