of their accounts or simply answering any questions they have. We also support our fellow employees to make sure they are up and running so they can continue assisting our customers. What do you enjoy about your role? I enjoy working directly with our customers and our employees on a day to day basis. Being on the service desk allows me to help customers with their My Access account or online banking accounts, which helps the customer gain access to the resources they need. I also really enjoy being faced with different issues everyday and working through them. What do you enjoy doing in your free time? I really enjoy fishing and hiking in my free time. This past year I was fortunate enough to visit Rocky Mountain National Park and while there I was able to catch my first brook trout using a fly rod! Josh Martin 11 years of services Service Desk Manager East Lansing, MI How has GreenStone’s technical tools allowed us to support our customers? The tools we use give us the ability to be very efficient with our customers and getting their
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Our My Access customer portal has given us more ways than ever to communicate and work with our customers...
needs fulfilled as quickly as possible. By always looking into ways to improve our tools, we stay at the top of the game in providing service to customers. What advancements has GreenStone made to better serve customers?
What do you enjoy about your role?
Our My Access customer portal has given us more ways than ever to communicate and work with our customers, giving them an efficient and user-friendly platform that helps them keep their finances in order. Likewise, our service desk team has matured in our operations to more easily help our customers and ensure they have the tools they need to succeed.
Being responsible for our customer service to not only our staff, but to our customers as well, gives me a great sense of pride. We strive to provide the best customer experience our customers have gotten; being a part of that is great.
Describe how your role carries out the GreenStone mission of supporting rural communities and agriculture.
In my free time I enjoy camping and hiking with my family, homebrewing, and running all of the technical components at my church. ■
GreenStone’s scholarship will help me achieve my future goals by taking off some of the stress that comes along with college and getting me one step closer to my future career. I am truly grateful to be a recipient of this scholarship!
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— Jenna Pfeilstucke, 2021 Scholarship Recipient
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The service desk is there as the first line of support to help our customers in any way we can. Agriculture is a lifeblood of our region and knowing we are able to help the industry grow is very rewarding.
What do you enjoy doing in your free time?
Thank you for selecting me to be a recipient of this year’s scholarship. I am truly grateful for your support and I look forward to putting the money to good use as I pursue my career education at UW- Stevens Point.
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— Allison Littlefield, 2021 Scholarship Recipient
I am more than grateful that I was chosen to have the opportunity to use this money toward my career goals. It will be extremely helpful for me to complete my years of schooling – thank you!
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— Anna Loyer, 2021 Scholarship Recipient
...Candid Comments
Partners — Summer 2021
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