CONTENTS WELCOME TO GREENSTONE HOMES ........................................................................................... 3 CUSTOMER SERVICE POLICY SUMMARY PAGE…………………………………………
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CUSTOMER SERVICE POLICY .......................................................................................................... 5 WALK-THROUGH ORIENTATION ..................................................................................................................................... 5 REQUESTING WARRANTY SERVICE REPAIRS.............................................................................................................. 5 EMERGENCIES....................................................................................................................................................................... 6
SERVICE DIRECTORY .......................................................................................................................... 7 MUNICIPAL SERVICE BERS……………………………………………………………………………………… ..7 YOUR HOME SPECIFICATIONS……………………………………………………………………………………8
PERMISSION TO ENTER AND KEY RECEIPT ............................................................................... 9 MAINTAINING YOUR NEW HOME ................................................................................................. 10 OCCUPANCY CHECK LIST ................................................................................................................................................ 10 MONTHLY CHECK LIST..................................................................................................................................................... 11 BI-ANNUAL CHECK LIST................................................................................................................................................... 12 ANNUAL CHECK LIST ........................................................................................................................................................ 12 SPRING CHECK LIST........................................................................................................................................................... 13 FALL CHECK LIST ............................................................................................................................................................... 13
AIR CONDITIONING & HEATING ................................................................................................... 14 AIR FILTER............................................................................................................................................................................ 15 THERMOSTAT...................................................................................................................................................................... 15 AIR DISTRIBUTION SYSTEM ............................................................................................................................................ 16 AIR EXCHANGE TIMER (OPTIONAL).................................................................................................................................. 17
APPLIANCES .......................................................................................................................................... 18 ATTIC ………………………………………………………………………………………………...19 BATHROOMS ......................................................................................................................................... 20 CERAMIC TILE WALLS ...................................................................................................................................................... 20
CABINETS ............................................................................................................................................... 22 CONCRETE ............................................................................................................................................. 23 FOUNDATIONS .................................................................................................................................................................... 23 HOUSE & GARAGE SLABS ................................................................................................................................................ 23 PORCHES, STEPS, & PATIOS ............................................................................................................................................. 24 DRIVEWAYS, APPROACHES, & SIDEWALKS............................................................................................................... 25
COUNTERTOPS ..................................................................................................................................... 26 DOORS...................................................................................................................................................... 28 INTERIOR DOORS................................................................................................................................................................ 28 EXTERIOR DOORS............................................................................................................................................................... 29 OVERHEAD GARAGE DOORS .......................................................................................................................................... 30 DOOR HARDWARE ............................................................................................................................................................. 31
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