GROSVENOR I n the know GROSVENOR SERVICES
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The editors 2 cents! SPECIAL POINTS OF INTEREST:
Message from Mary
Competitions
Win a Jersey
Photo Comp
Staff News
Work News
Extra Mile Award
FunZone—
What's Cooking
Notice board
Charity
doesn't work. This is your magazine and it is the only magazine communicated to every I am pleased to publish our 2nd edition of staff member in the business across Ireland, Grosvenor in the Know for 2014. the UK and USA. So if you want Half way through a great year alto be heard, say it here! ready! I would like to thank those who You will have noticed that there are continue to send in some really so many more ways to communibrilliant pieces each quarter and as cate our good news in Grosvenor always, ITK is open to your sugthese days, starting with ITK and gestions and feedback so please now into its 3rd year, I ask you to continue to keep me on my toes continue to send in your good news, and send your thoughts to Summer ‘14 achievements, articles, opinions and mlambert@grosvenor.ie. ideas because without you, ITK Marianne x Dear Readers,
A Message from Bernard Hello everyone, Already half way through the year, I would like to thank all the team for your ongoing support in delivering customer service excellence to our clients. As always, there is a huge amount of effort every day in the front line operation but equally our staff back- of- house has risen to many challenges in the administration of accounts and payroll in recent times. The big news during the last quarter was the mobilisation of Bicester Village and Coca Cola (for FM and Security-Charter) in the UK and the starting of DSP sites with 118 staff in Ireland. Primark also launched its brand new store in Cardiff so thanks to the team for their sterling efforts in these launches. This was a busy time for our operations and HR teams as we transferred staff and got these contracts settled in. Also we are delighted to say that we have been awarded Henkel which is starting in August. This is a large integrated FM contract including M&E, spanning UK and Ireland and including a full suite of services led by the FM business unit. This is an exciting development for the whole Grosvenor Group. As we scale up, we realise the need to adapt our business model. We have now transitioned Joe Walsh into the BUD Cleaning (UK/IRL) role and Mary Horgan into the HR Director role. I would like to wish each of them the very best in their new challenges. We need to constantly focus on our competitive advantage as a company – our core values as a family business, our financial sustainability, our pursuit of excellence in service, our reliable responsiveness and our commitment to the customer. You are part of our success so far but we need to remain consistent and focused. Enjoy the rest of the summer wherever you are! Bernard Mc Cauley Group Managing Director
Mary on the move All, Mary Horgan has started in her new role as HR Director. I caught up with her as she returned from two weeks holiday and is just starting into the new role. “I am delighted to be heading up the department which has people and change at the heart of everything we do. With 4000+ employees and a strong growth strategy for the business, the way we lead, manage and develop our people becomes central to everything we do.” said Mary. She continued , “We will be reviewing the way we approach, training and development and with many advances in e-learning, we will explore the way we can exploit technology to give people access to learning opportunities.” Mary believes it is important that we connect with our people at every level to ensure everyone is part of the conversation and has a voice. Every individual is part of a team and every team contributes to the overall success of the company. Providing opportunities for growth and development for individuals and team will be a key focus of the people strategy going forward. We wish Mary the best in her new role. If you would like to contact Mary, her email is mhorgan@Grosvenor.ie
The Facilities Management Awards recognise efforts by individuals, teams or companies within the FM industry promoting the values and progress of facilities management. The awards ceremony will be hosted by TV presenter and journalist Richard Curran, in the Ballsbridge Hotel, Dublin on Wednesday 2nd July at 12.00pm. Over 250 Facilities Management professionals will attend the luncheon where 14 trophies will be awarded to the most successful and innovative people, companies and projects in the industry today. We are proud to announce that Grosvenor has been shortlisted in the Best Cleaning Service Provider Category: Best Cleaning Service Provider Concept Cleaning Services Grosvenor Services Neylon Maintenance Services We look forward to attending the awards on the 2nd of July.
A note from Joe Hi All, I’ve been with Grosvenor since early December 2013 and I’d like to thank all of you who have so kindly offered your help and support since I joined. More importantly welcomed me into the company and made starting a new job much easier! I’ve met quite a number of you since I’ve joined and I’d like to thank you for sharing snippets about yourself. It’s helped me to get to know the people and team I’m working with. I myself am married to Jennifer and have four kids and I sometimes think the real job is at the weekends! We have three boys and a girl, and anyone who thinks the Luis Suarez incident in the recent world cup match was a shock then try dealing with 3 boys who are close in age... I intend to get to meet more of you over the coming months, either one to one, at our customer’s sites, or by attending your team meetings. In the meantime if you have anything you’d like to share with me I’d love to hear from you by phone or email. We are aiming to grow the company over the next few years, and I hope to get the opportunity to update you on a more formal basis about the plan we have put in place to achieve this. In recent months we have had a lot happening on the customer front, with some large contract wins going live and mobilising, some recent contracts renewed through tenders and some challenging issues arising as part of the day to day service we provide to our customers. Personally I would like to thank each and every one of you who played an active part in helping to make them a success, playing an active part in helping to renew the business or indeed showing personal ownership towards getting matters resolved. I was in Birmingham earlier this week when I learned that one of our colleagues (Rudolfo (Eddie) Ferrer) along with his family were involved in a serious car accident. Please spare a thought for them at this difficult time. I look forward to being part of a committed and hardworking team, more importantly getting to know more of you in the near future and playing my part in contributing towards Grosvenor’s future success. Joe Walsh Cleaning Business Unit Director
STaff NEWS Album release
Alexs band Kodakid Release Their Debut Album In 2011 Kevin, Alex, John, & Tony of Kodakid began a journey that has seen them play some extensive gigs & festivals in Ireland and the UK, playing to thousands of people along the way, sharing the stage with acts such as Bastille, The Noisettes, & The Riptide Movement. They have documented this journey and have brought it all together as their debut album. The release date is the 30th June and the album will be available on CD and downlaod. It goes without saying that the band are very excited about this release and cannot wait to share it with their fans. To celebrate the album, Kodakid will be holding a very special launch night in Whelan’s Music Venue on Wexford Street, Dublin on Saturday, 28th June. Admission is 10 euro, which includes a copy of the album and support on the night is from a great friend of the band, Paul Hennessy. Also on the bill is the official remix artist of Kodakid, Kantor Tzar Collectif who will be on DJ duties. more info www.kodakid.com For those who I have not yet had a chance to mention it to, Paddy and I would be delighted if you and your partners could join us to celebrate our wedding on the evening of Friday 19th Sept from 8pm. Accommodation and transport information is on the invite (>) but please feel free to drop me a line if you have any questions. If anyone is joining us from afar, please let me know and I will do what I can to help you organise the trip. Marianne x (mlambert@grosvenor.ie)
Training “Excellence is an art won by training and habituation. We do not act rightly because we have virtue or excellence, but we rather have those because we have acted rightly. We are what we repeatedly do. Excellence, then, is not an act but a habit.� Aristotle
Well done to all those who have completed their training in April and May
WORK NEWS Migration to Grosvenor Services.com From 1st July 2014 all users across the Grosvenor Group (Ireland, UK and USA) will be migrating to the @grosvenorservices.com email domain from their respective @grosvenor.ie or @grosvenorcleaning.co.uk email addresses. This move is not only to reflect the Grosvenor Services brand but also to provide consistency across the corporate structure. There will be no downtime to any user affected and all works will be done remotely and in the cloud. You may however have the following screen pop up when you log into Outlook-
If this happens simply enter the correct email address in the username field and check ‘remember my credentials’. There should be no action req in the password field but if you experience problems or do not know what your password is you can contact either myself or Alex. You will also need to update your email address on your mobile phone devices. From the 1st July, all emails sent will be transmitted from your new @grosvenorservices.com email address but any emails sent to your .ie or .co.uk email will still be received into your .com account. Your new .com email address will be the email address you log in to the Hub from now on also. The format of all email addresses will be as followsFirst initial + surname @grosvenorservices.com i.e. mlambert@grosvenorservices.com This is currently the case for most users however there will be changes to a number of email address so have I attached the ‘email address book’ and I would ask you to reference your email address and confirm that you are happy with the above format and the detail is correct. If you have any query relating to your new email address, please feel free to email me. Those already on an xxx@grosvenorservices.com email will not be affected.
Noticeboard Get well soon CONGRATULATIONS !! Mary Horgan has successfully been awarded accreditation as Chartered member of CIPD (Chartered Institute of Personnel and Development). Congratulations Mary!
Get well soon Best wishes to Elizabeth Springs of IKEA Nottingham in her battle with serious illness. Our thoughts and wishes are with you.
Wishing a very speedy recovery to Louise Stacey, wife of Graham Stacey, Procurement Manager (UK) following her recent operation. All the best for a speedy Recovery!
CONGRATULATIONS !! Congratulations to Tanya Proudfoot on her new appointment as Operations Manager for Bicester Outlet Village based in Oxfordshire, UK. We wish you all the best in your new role.
WORK NEWS UK Store of the Year Award—8th May 2014 1st Runner up On 7th May Carlos Lages, (UK Operations Manager) and Andy Allen (Operations Manager IKEA) travelled to Manchester to enjoy an evening meal with the Grosvenor team from IKEA before presenting the trophy to the staff the following morning.
MANCHESTER
A great night was had at the Village Hotel in Ashton Under Lyme which including a very nice meal and drinks for the 20 persons that attended, finished off with a glass of champagne against the background noise of Sky TV and the Manchester City V Aston Villa title decider. Half an hour into the meal Carlos introduced us to his friend, a furry caterpillar that had been hiding in his napkin having forty winks. When Carlos challenged the restaurant manager she arranged to have the gate crasher escorted from the premises On a more serious note it was great to witness the morale of the team, everyone laughing and enjoying themselves and hearing the stories of Florida and the exploits of one lady with a passion for Turkey, (the country, not the bird). The group are clearly very close, very well motivated and very happy. The following day, at 10 am, the UK Operations Manager presented the trophy to the Site Cleaning Manager, Lorraine Warren in front of a team of 27 of our staff made up from the teams in POTWASH and the Core clean, a simply fantastic turn out after such a good night previously, no sore heads seen and all attending work as normal, no absentees through too much alcohol. Carlos touched on the hard work that all present had put in over the year, the spirit within the team, the camaraderie, all factors when put together make a winning and successful team. Andy Allen, the Operations Manager commented on the good relations he has with the team, the good feelings on attending the contract and the “down to earth, can do attitude”. All in all, a very enjoyable evening was had by all and long may this success story continue in the work place. Andy Allen Operations Manager (UK)
WORK NEWS More from Store of the year uK
Team of the year award UK winners—IKEA Manchester
[Above & Right] Team of the year award winners UK (IKEA Manchester) enjoying a well deserved night out.
[Left] Team of the year runners up UK (Debenhams Blackpool) being presented with their runner up award.
WORK NEWS Store of the Year Award 2nd Runner up
Swinford District Hospital
Angela Brennan, Jackie Morley Tracy Hennessy (supervisor) and Rose Harte. Absent: Mary Dunleavy, Michelle Gallagher, and Christine Touhey -The team at Swinford District Hospital joined by the hospital administrator Kathleen Gallagher.
Grosvenor Summer Photo Competition Bring out your inner photographer and enter Grosvenor’s first photo competition. We nearly all have a camera on our phones, some even have fancy SLR cameras. With the beautiful weather we are experiencing so far this summer why not try and see if you can capture the image which will win the competition. The theme is simply ‘Summer’. Maybe it’s a ‘cocktails by the pool’ holiday pic, or an ‘eating out in the back garden with family’ pic, or simply a beautiful landscape on a sunny day pic. Snap it and upload it. Full instructions are given on the Social Committee page. Each person can have as many as 3 submissions, which will be displayed in a gallery linked to the Social Committee page and can be viewed by all. Submissions can be made throughout the summer with the closing date being 31st August. The winning picture will be judged by a vote from all the staff on the 1st September. The winner will have their winning shot mounted on to a canvas to hang up wherever they choose! Please send all entries to mlambert@grosvenor.ie
Staff NEWS < Congratulations and well done to Bobby L Montgomery Jnr (right) who recently celebrated 10 years of service with Grosvenor in the USA.
Congratulations and well done to Maria Yanten (below) who recently celebrated 5 years of service with Grosvenor in the USA. Congratulations and well done (pictured from left to right) to Debra McClellan, Eric George, Gwendolyn Woods, Della White, Deonna White, Nicole Mazon, Ella Mae Latimore, Chuckacon Hill, (not present Latanya Raye, Thora Johnson) who recently celebrated 5 years of service with Grosvenor in the USA.
ICCA Awards 2014 The ICCA Industry Awards are a biannual event that celebrate the best the industry has to offer as members step out to commend the hard-earned achievements of the Contract Cleaning sector in Ireland and to recognise the fundamental contribution that contract cleaning & FM service companies make to the Irish economy. They recognise the significant role staff have to play in providing a professional and quality services to clients. The awards Grosvenor finalist are as follows: Site / Award
Operations Manager
Area Manager
Site Supervisor
Cleaning Operative
Training and Innovation Award
Managed by Angela Bradley
NA
NA
NA
Swinford District Hospital
Dympna Kildea
Catherine McMenamin
Tracy Hennessy
Angela Brennan
Aras na Mac Leinn (NUIG)
Dympna Kildea
Ann Flaherty
Sanita Paula
Lucyna Maszka
Kildare VIllage
Clare Aspil
NA
Pawel Sadlak
Daniel Juszkiewicz
St Patricks Cathedral
Clare Aspil
Marie Bourke Marie Bourke
Attila Galiger
Penneys Mary St
Phillip Storey
Marie Bourke Jason Kelleher
Viktorija Novokova
Croke Park
Clare Aspil
NA
Elena Costin
Adel Galiger
M&S Mary St
Carol Carey
NA
Greata Moulds
Tomasz Kula
IKEA Belfast
Iain Jeffrey
NA
Greg Gora
Ireneusz Szymanski
Tara Buildingâ&#x20AC;&#x201D;Mary Diane Whyte Immaculate
NA
Joanna Borowska
Agnieska Krieyzs
Extrusions Athlone
Dympna Kildea
Bernie Wykes Michael Byrne
M&S Patrick St
Paul Molyneux
Caroline Downey
Marcin Klosowi- Beata ak Kuznicka
Debenhams Patrick St
Paul Molyneux
Caroline Downey
Joanna Kowalczyk Usarek
Akos Molnar
Debenhams Tralee
Paul Molyneux
Caroline Downey
Ramune Marcinkviciute
Aldona Pivoriene
NA
NA
NA
Outstanding Achieve- Dympna Kildea ment Award
Edyta Stepasik
Charity Congratulations to all of our participants of the 2014 Women's Mini Marathon on Monday 2nd June. Niamh Haskins ran the minimarathon for The Bone Marrow for Leukaemia Trust Foundation. “There were so many deserving charities but I felt this one was most relevant for my family. The charity do great work in St James hospital and offer direct support for those affected by Leukaemia, lymphoma or myeloma. I completed the mini-marathon in 73minutes and would like to thank everyone sooo much for sponsoring me. It was a great day out and everyone that took part was in great form, town had a great buzz around it- thankfully the rain held off too!” Sheila MacDonald ran the marathon for DEBRA. “I picked DEBRA as the charity I wanted to fund raise for because it really touched my heart (and breaks it too!)” DEBRA Ireland was established in 1988 by families living with EB. DEBRA Ireland is dedicated to driving and supporting research into effective treatments for EB (a distressing and painful genetic skin condition that causes the skin layers and internal body linings to separate) and, in the meantime, doing everything possible to alleviate the difficulties experienced by people living with EB. Shree McKeever ran the marathon for the 3 Musketeers Children’s Fund has been established to commemorate Søren (11 years old), Saoirse (9 years old) and Connor (3 years old). These three wonderful children lost their lives in a tragic car crash on July 16th 2013. They brought much joy to our lives and the lives of those that came into contact with them. 'The 3 Musketeers Children's Fund will target programs and projects that seek to improve the lives of disadvantaged and orphaned children in underdeveloped countries. Children need to be allowed to grow up in a safe, healthy and suitable environment. We believe this is a right of all children and through the Fund we hope that we can bring this to places where it is not.' "WE VALUE LIFE"
Funzone Win 50 euro or pounds
To be in with a chance of winning €50 / £50 voucher simply complete the above ArrowWord crossword and all correct entries will be entered into a draw to win a voucher worth 50 euro / pounds. Please send all completed entries FAO Marianne Lambert, 64C Heather Road, Sandyford Ind Est, Dublin 18 or email mlambert@grosvenor.ie ********Applicable to Ireland / UK entrants only—Apologies ********
Funzone Sinead lambert Winner of our Mar 2014 arrow word
We are pleased to announce the introduction of the Grosvenor Social Committee. The committee is in its early stages but so far we are very pleased to announce that the chairperson of the Grosvenor Social Committee will be Laura Ludwig (HR, Sandyford) and VP will be Alex Soikans (Technical coordinator) . Treasurer for The Grosvenor Social Committee will be Marianne Lambert.. The Social Committee will be responsible for organising and managing all social events in Grosvenor (Ireland) to include nights out, day time events, and fundraisers. Members will take turns organising events throughout the year on a bi-monthly basis. Subs will be paid on a monthly basis by the members and a corporate budget for corporate events (i.e. Christmas party) will be subsidised by the company. Non committee members will be welcome to join us for social events but a one-off sub will be required by them for each event. If you are interested in joining the GSC,
Work NEWS A big thank you to our Manchester management team for their recent working visit to Florida. The team was made up of Graham Warren our Area North Manager, Lorraine Warren, our Site Manager and Rosie Warren our supervisor. By all accounts this was a very challenging task, a difficult contract in a very warm environment which tested the team to the limit. Thanks must also go to the back room staff who managed to fly them there with very little notice. Let's hope the visit proves to be worthwhile and the outcome positive for the company. [Photos] Site Supervisor Rose Warren and our Site Cleaning Manager Lorraine Warren supporting the IKEA Sunrise team in Florida post mobilisation. The whole team was very grateful for their support and also the support of Graham Warren in assisting the operation in Florida.
Accessing the Hub As SharePoint is a Microsoft program it is recommended that Internet Explorer is used as not all functionality is supported by other web browsers such as Google Chrome or Mozilla Firefox.
Extra Mile Award Congratulations and Well Done !! to all of our Extra Mile Award Winners. Thank you for your hard efforts and keep up the good work.
Thanks for your hard work
March Ireland Ops / Admin Lorraine Smyth & Noeleen Davies Site Operative Ireland Liz O’Connell (Site Supervisor Debenhams Newbridge) Site Operative UK Elsie Boateng (IKEA Croydon) April Ireland Ops / Admin UK Ops / Admin Ireland Cleaning Op UK Cleaning Op
Mary-Louise Boyne Bicester Village Mobilisation Team Maria Galvaza M&S Dundrum Sarah McComish Potwash Supervisor IKEA Nottingham
May Ireland Ops / Admin 1 Pauline Nolan Ireland Ops / Admin 2 Catherine McMenamin & Alan O’Keeffe UK Ops / Admin Colin Shortland
Well done to all who were nominated and thank you for your hard work -Remember there's always next month!
We would like to take this opportunity to welcome all of our new colleagues to Grosvenor. Maeliosa Ryan, Marketing Manager —based in Sandyford, Dublin > <Ronan Kildea, IT & systems— based in Sandyford, Dublin
Staff NEWS Payslips to Email competition I would like you all to join me in congratulating our first winner in the of a brand new Apple iPad Mini. From the UK, Tyler Fairhurst (Primark Wigan). Tyler was randomly selected from our email database. I would also like to congratulate Tanya Proudfoot (Area Manager UK) who claims the top spot & a ÂŁ100 shopping voucher having collated almost 100% of all employee email addresses. Tyler was drawn from our email database having made the switch to paperless payslips!
Our lucky winner, Tyler Fairhurst and site supervisor Sylvia Mitchell presenting Tyler with his Apple iPad mini.
New Electric Van for NUI Maynooth In line with our ongoing attempt to protect the environment we are delighted to announce the arrival of our first new electric van on site in NUI Maynooth.
Whats Cooking Summer Berry Jam Ingredients
1.8kg mixed summer berries (I used hulled strawberries large ones halved - raspberries, redcurrants, blackcurrants and a few early blackberries) 1½ kg jam sugar (the one with added pectin) juice and pips 1 lemon finger-tip size knob of butter (optional)
Method 1.
2.
3.
4.
The night before you make your jam, layer the berries and sugar together in a very large bowl, then cover and set aside at room temperature. This helps the sugar to start dissolving so you don’t run the risk of over-cooking the fruit when you actually begin to make the jam. The next morning, give everything a quick stir, then set aside again until you are ready to start cooking. Before you start, put a small saucer in the freezer. Tip the berries, scraping out all juices and any undissolved sugar, into a preserving pan, or a large, wide-based pan (the wider and more open the pan, the faster the jam will be ready so a preserving pan is really ideal). Stir in the lemon juice, then collect all the pips and secure them inside a tea-leaf strainer or piece of muslin before adding to the pan, too (cooking the pips along with the fruit extracts the pectin they contain, helping your jam to set). Start the berries over a low heat until all the sugar is completely dissolved, then bring to the boil and simmer for 5 mins. Turn off the heat and spoon a little hot syrupy jam onto the chilled saucer. Once cool, push the jam with your finger. If it wrinkles a little, it’s ready and has reached setting point. If it is too runny to wrinkle, return the pan to the heat and boil in 2-3 minute stages, removing the pan from the heat each time you do the saucer check, until the jam wrinkles. Skim off any excess scum, then stir in the knob of butter, if you want – this will help to dissolve any remaining scum. Leave the jam for 15 mins before ladling into sterilised jars (see tip, below) – this allows the fruit to settle so it doesn’t sink to the bottom. The jam will keep in a cool, dark place for at least 6 months. Refrigerate jars once opened. Please do continue to send us in your recipes and pictures of your version of our featured recipes.
Knowing Me, Knowing You With Sandra welcome- FLORIDA uSA 1. How long have you worked in the company? 5 years as of April 1, 2014 2. What did you want to be when you were little? A teacher or a counsellor 3. If you could describe yourself in 2 words what words would you use? Helpful & Compassionate 4. If you could be a fictional character who would you be? Super woman!!! I would love to fly around in the sky and have extraordinary powers!!! 5. Who would you get to play you in a movie about your life? My daughter-Erica Welcome or my son -Sylvester Welcome Jr ….they know me better than me…..smile… 6. If you could be anywhere in the world right now?
Our new look So you might have heard the rumours… or maybe you’ve had a look already. The exciting news is that Grosvenor Services is getting a new look and a new website. Everything will be updated with our cool new logo, from uniforms to stationery, and from building signs to brochures. As you know, our company has expanded beyond cleaning, into security and more general facilities management. The new look and website will give us a more professional appearance, and set us up for success as we go from strength to strength across Ireland, the UK and the US. And while we’ll be letting our customers know shortly, we wanted you to see it first. We’re still pinning down our plans, as the designs are not finalised yet, but you can expect to see the new website later in the summer. You’ll then start to see the new logo appearing on uniforms, stationery and other elements after that. We’ll give you a full update nearer the time, but in the meantime, check out the images below for a sneak preview…
From Joe Walsh Cleaning Business Unit Director
Competition
The Jersey of your choice Non-Sandyford based staff may send photos to mlambert@grosvenor.ie Grosvenor Cleaning Services Dublin 64C Heather Road Sandyford Ind Estate Dublin 18 Ireland
www.grosvenorservices.com Skegness UK -
Birmingham UK -
10 Algitha Road
Quattro House, The
Skegness
Courtyard
Lincs, PE25 2AG
Roman Way,
Phone: +44 1790 754 580
Birmingham B46 1HQ Phone: +44 121 366 0560
Phone: +353 1 2954866 Fax:
+353 1 2954301
Athlone -
Cork -
E-mail: ireland@grosvenor.ie
Magazine Road,
Ground Floor
Dublin Stores-
Athlone,
Unit 28, East Gate Drive
Co.Westmeath
Little Island, Cork
Phone: +353 906 490 748
Phone: +353 21 435 5112
Unit C2, 14 Magna Business Park City West Dublin 24 Ireland Phone: +353 1 421 5082 UK StoresUnit 3, Hardwick Court, Alford, LN13 9JE Phone: +44 1507 466 388
Belfast Ground Floor, Unit 4, Building 9, Citylink Business Park, Belfast BT12 4HQ Phone: +353 906 490 748 If you have anything you would like to submit or anything you would like mentioned in the next edition of â&#x20AC;&#x153;Grosvenor in the Knowâ&#x20AC;?, please feel free to send it directly to Marianne Lambert via email (mlambert@grosvenor.ie), fax (+353 1 2958119), or via post to the Dublin address above.