Sept 2014
GROSVENOR
GROSVENOR SERVICES SPECIAL POINTS OF INTEREST:
A note from Bernard
Message from Mary
Competitions
Staff News
Work News
Extra Mile Award
FunZone
What's
V O L U M E
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I S S U E
N E W S L E T T E R
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S E P T
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! Lastly, I would like to thank all of you, particularly my colleagues and friends I am pleased to publish our 3rd edition of in Sandyford who have been so helpful in the Grosvenor in the Know for 2014. run up to my wedding (later this I would like to take this opportuniweek). I am so grateful and your ty to Thank You all for your very kind sentiments and encouragepositive feedback relating to the ment has meant a lot. Hopefully magazine over the past 3 years I will see as many of you as posand I ask you to continue to send sible on the night but if not, I in your good news, achievements, promise to include a sneaky pic articles, opinions and ideas bein the December edition for the cause without you, ITK doesn't Autumn‘14 rest of you. work. If you have anything you Signing off for the last time as would like featured in the next Marianne Lambert :) and wishedition please email me and I would be ing you all the best. happy to include it in our next edition. Marianne x Dear Readers,
Cooking
Notice board
The Social Committee
Hello everyone, I would like to firstly thank everyone for their continued efforts and support as we strive to become a Market leader in cleaning, Security and facility services. We are achieving this through delivering long term value to our customers and employees. The last quarter has seen the mobilisation of our first fully integrated FM contract in Ireland with Henkel. We are also delighted to have renewed for a further three years the Nike contract. We were delighted to be involved in the opening of the new Debenhams store in Cheshire Oaks and we are very proud to say we have been associated with Debenhams for the last 13 years. Our USA business has also secured some major successes with a very large government contract. Our third IKEA in Miami has also gone live recently with great success. Thank you everyone involved in Ireland and the UK businesses for their support in the mobilisation. [Continued on page 2]
... Two very exciting developments have been introduced to the business in the last quarter. The first is the Group Scheme. All Grosvenor employees are now able to avail of significant discounts for a large variety of services and from major businesses and retailers. (www.grosvenorservices.groupschemes.com) Please avail of this great service as it is for all of us to benefit from. The second is the introduction of our Employee Assistance Programme, Managed by a company called Health Assured. Further Information will be sent to all of you directly over the coming weeks. This Employee assistance programme and occupational health will be a great benefit to everyone. There will be a range of free services available, if needed, to deal with personal or professional problems. This programme I believe, demonstrates our commitment to your health and wellbeing and our goal to become a great place to work. Another major development for the company is the introduction shortly of our new company Brand, logo and web site. This will greatly assist and support us in our goal of providing high standards of service in facility management, Security and Cleaning. The work done in this area will greatly improve our company image in the market place. As a Business we aim to grow by over 70% in the next three years. We will achieve this by concentrating on our Brand, the customers which value service excellence, our people and becoming a high performing culture, our improved systems and our support services to our business units. The last Quarter saw all our entries in the ICCA awards visited and we are looking forward to the October event. Good luck to all the entries. The next quarter is an exciting time for the business. I ask everyone to help contribute to our goals of becoming a be a trusted partner with our client, in providing exceptional services through our committed people. Bernard Mc Cauley Group Managing Director
... , Hello Everyone, One of the nice things about my new role as HR Director is that obviously it is all about the PEOPLE. In the last 12 weeks, I am pleased to have received fantastic support from the Grosvenor senior leadership team and we have some exciting HR plans to ensure we achieve our objective to be a great place to work. Effectively, we want you and your colleagues to have more of a voice and ensure that you are fully engaged with our growth plans as a company. We do not need a HR qualification to know that engaged employees are more productive, more supportive of change and more motivated to take care of customers and deliver the standards required. It is also clear that feeling involved and included with the company plans makes all of us feel happier at work, healthier and keen to stay on and remain loyal to the business. We are indeed fortunate in Grosvenor that so many people do enjoy working here and have remained with the company for many years. This is the spirit we want to foster and it is especially important that we do not lose that spirit as we grow bigger. You will see that we have a number of initiatives being launched and implemented to support our aspiration to be a great place to work. The first initiative is GroupSchemes which provides access to fantastic discounts, offers and cashback vouchers to deliver value to you and is a meaningful reward and benefit. we hope that you are already getting familiar with the group scheme. The second initiative is an Employee Assistance Programme (EAP) launching on 01 October. This scheme ensures you will have confidential access to support in the event of any problems personal or professional, which may affect your workplace performance, your health and general well-being. Look out for the communication and posters. In the UK, we are also revitalising our PEP groups and taking the group on the road from the end of October. Amanda Whyte and her team are working on this. The PEP groups were part of our Investors in People initiative. There is also quite a lot of work going on under the Learning and Development banner but we will talk more about this on another occasion. Your role as a Grosvenor employee is a vital one because you are part of the team which makes us a successful business delivering excellence to our valued customers. And it because of our people that we ultimately create an environment which allows us to say Grosvenor really is a great place to work!
Mary HR Director
At Grosvenor, we believe that engaged employees are more productive, more supportive of change and innovation and more motivated to take care of our customers and deliver the standards required as well as being happier, healthier and keen to stay . So in quest of our goal to be a great place to work we recognise that we must reward and retain our best people and encourage those that remain loyal. We must also support those who experience personal or professional difficulties and on that basis we are pleased to offer our employees the following 2 initiatives.
Group Schemes is a great initiative and has just been launched - this offering provides Grosvenor employees with access to the groupschemes website offering fantastic discounts, offers and cash back vouchers from a huge range of high street brands in retail, leisure, entertainment, sports events, travel etc. group schemes is available to all employees in UK, IRL and USA. Group schemes benefit scheme is designed to deliver great value to employees and to impact employee retention and engagement.
We understand that sometimes it can be difficult to balance the pressures of work with the needs of home life. We also recognise that help is sometimes needed to deal with the challenges you may face in life, both practical and emotional. We understand that sometimes life can be stressful and difficult to deal with, and can often adversely impact your work performance, health and well-being. As we believe that health and well being is paramount to a happy, motivated and productive workforce we have introduced the EAP (Employee Assistance Programme) to offer you support whenever you need it. What is an Employee Assistance Programme? An Employee Assistance Programme is provided to you and your immediate family living with you, to help you deal with personal and professional problems which could be affecting your workplace performance, productivity, health and well-being. A confidential telephone helpline is available 24 hours a day, 365 days a year, and dependent on the nature of the issue, telephone and face to face counselling can be provided by fully qualified professionals. Who do I call? We have teamed up with Health Assured, one of the leading Employee Assistance Programme (EAP) and Occupational Health (OH) providers in the UK. Health Assured have many years of experience of dealing with EAP’s and all the issues which surround stress and well-being. They have qualified and experienced counsellors who will offer help and support in a professional, friendly and non-judgmental manner. A range of additional support is available as part of your EAP, the service can be accessed simply and quickly and it is completely confidential to you. To find out more contact us through the details below. What can I use this service for? • Family Issues • Gambling • Domestic Abuse • Debt • Childcare • Family Matters • Financial • Insurance Claims • Legal • Work • Drugs & Alcohol • Relationships • Consumer Issues • Stress • Housing There is a range of assistance being provided from structured telephone counselling, post trauma support, online personal coaching tools, serious illness and accident support, online health portal, occupational health referrals to name only some. Please make that call, rather than allowing your concerns to grow - you can speak with the same counsellor more than once
Free 24 HOUR UK: 0800 030 5182 ROI: 1800 936 071 www.healthassuredeap.co.uk
Dear Friends, I recently returned from Nepal after completing my five week physiotherapy placement. It turned out to be one of the most life changing and rewarding experiences of my life. During my five weeks in the HRDC (Hospital for the Rehabilitation of Disabled Children), I worked with children from all over Nepal and India as a physiotherapist. I dealt with a huge variety of conditions, many of which we do not see (or even hear of) here in Ireland. Many of the patients I saw came from a very low social background and may have travelled days upon days to reach the hospital. Some of their stories and situations were heart-breaking and I was delighted to be able to make a difference (however small it may be) to their lives. The following are a few of the patients who I worked with. The first two had Osteogenesis Imperfecta (disease which causes the bones to break easily) and the third is a bilateral amputee who lost both her legs when a tree fell on her. She unfortunately lost her mother in the same accident.
During my five weeks I also got the opportunity to work with this little guy Krishna.
. Krishna is a 14 year old street child from Bouddha in Kathmandu, Nepal. Unluckily, he was stabbed in the spine in a case of mistaken identity three months ago and had lost the ability to walk or stand on his own. Myself and my two classmates, Caroline and Risteard, worked with Krishna twice a day and after our 5 weeks he had regained the ability to walk using a frame and could move around independently. This was a huge achievement for Krishna and we saw a massive improvement in his mood by the time he was discharged. I would like to thank everyone who contributed to our fundraising efforts prior to departure, it was an unbelievable experience and worthwhile in that we were able to provide children like Krishna with a level of care they wouldn't normally receive in Nepal. Thanks again, Veronica Horgan
!! I just wanted to take this opportunity to thank everyone I've had the pleasure of working with over the last couple of months and wish everyone in Grosvenor the best. The experience will hopefully give me a great head start once I get this final year in college under my belt. In particular I'd like to pay special tribute to Alex who made a great (patient) teacher. I'm hoping to keep in touch and providing I'm not too busy 'studying' for college you will see me at the Social Club events !!
! Congratulations and well done to Alice Manville who celebrated a milestone anniversary in the company on 30th June. Alice has made a huge contribution to Grosvenor in the 15 years she has been with the
!! We are pleased to say our colleague Rudolfo Ferrer (IKEA Warrington) is making great progress on the road to recovery and we would like to wish him well and a speedy recovery and hope to see him soon.
! Congratulations to Kieran and Vicky McCarthy on the birth of Baby Jack. Born 21st August 7lb 10oz.
Well done to all of our “Decorate your desk” participants whereby each person had to decorate their desk in their teams colours from the World Cup sweepstakes in order to win a jersey of their choice.
Lisa Mc Ardle! (Australia) In the category of “thinking outside the box (or the office in this case!)” the winner is Alex Soikans (Germany). In the category of “most artistic presentation” the winner is Pauline Nolan. Well done all who entered!!
[Above and right] - Pauline Nolan decorated her desk in the Mexican colours bagging herself the new United jersey.
[Above and left] - Alex Soikans decorated his desk (and car??) in the German colours. Note the Berlin wall and Audi car!
Don’t forget you can also vote for your monthly extra mile award winner on The Hub via the quick links on the home page
‌ Introducing Eric the bat ..our newest member at Bicester Village. He was found on the mall all alone and had lost his mummy. Nicky radioed through to us as she though Eric was dead, but low and behold he took a breathe and started to crawl, she picked him up and brought him back to the warmth of the porta cabin. The client called the RSPCA but they couldn't help so he then tried the bat rescue centre about 20 miles away from Bicester but hey had no vehicle to pick the poor lost soul up. Whilst he was making the calls, I put Eric in the inside of my jacket to keep him warm and safe from the evil predators, Trace then spoke to the bat rescue centre for advise, we were told to put him into a shoe box making sure he had some air vents and a little bit of water. So then I jumped into the bat mobile (Grosvenor van) and rushed him to the bat centre, where they are keeping him warm and feeding him until he is strong enough to be able to be set free, he will hopefully be coming home in the very near future (when he has grown up a bit). Tanya Proudfoot (Account Manager, Bicester Village)
IKEA Miami—Grand Opening 27th August 2014 [Right] Estrella Marimon (Site Supervisor) is holding a training session with all the new hires.
[Below] Meet the IKEA Miami Team.
[Below} Meet the Miami Pot wash team
/ – I would like to take this opportunity to thank our Management team in IKEA Manchester for their support in travelling to Miami, Florida at short notice to assist in the start-up of the new build contract due to open 3rd September. Both Lorraine (Site Manager) and Rosie Warren (stand in supervisor) are booked in for two weeks there to mentor and guide the Grosvenor team and ensure a smooth introduction for IKEA in the States. This is the third IKEA contract now in Florida that has seen the benefit of our UK team’s experience. Let’s hope it will not be the last and we are successful in being awarded further IKEA’s as a result of this relationship. Next time we will perhaps change the team attending if we are asked again, others can then top up their tans.
Many of you will know about the tragic road traffic accident involving our co-worker Rudolfo “Eddie” Ferrer on the M6 near Stafford in late June. Sadly, Rudolfo lost his wife in this awful tragedy and our hearts go out to him and his family—we are thinking of you all. We are pleased to say Rudolfo is making great progress and we wish him well and a speedy recovery and hope to see him soon.
Grosvenor co-workers in IKEA Thurrock have recently been trialling the new near miss report form designed by George Parish. No one has yet reported any Boeing 737’s landing in Lakeside Thurrock, however all staff have been warned to wear their helmets in case they get a sighting. One co-worker stated “ If Quantas comes in that low I can assure you I will not be reaching for my pencil to report that”! On a serious note, the trialling of the form in Thurrock should not stop anyone reporting a near miss elsewhere on any contract in the com-
Did you know that member ship of the social committee is now absolutely
free??? If you would like to join the social committee, please contact Committee Chairperson, Laura Ludwig @ socialclub@grosvenorservices.com
To be in with a chance of winning €50 / £50 voucher simply complete the above ArrowWord crossword and all correct entries will be entered into a draw to win a voucher worth 50 euro / pounds. Please send all completed entries FAO Marianne Lambert, 64C Heather Road, Sandyford Ind Est, Dublin 18 or email mlambert@grosvenor.ie ********Applicable to Ireland / UK entrants only—Apologies ********
Still out there... We are yet to receive a correct entry for the June 2014 Arrow Word so try again this time..
If you are interested in joining the Grosvenor Social Committee then please feel free to sign up because we want you! To fin out more information, speak to the chairperson of the Grosvenor Social Committee Laura Ludwig (HR, Sandyford) or VP Alex Soikans (Technical coordinator). The Social Committee is responsible for organising and managing all social events in Grosvenor (Ireland) to include nights out, day time events, and fundraisers.
Obviously, Laura Ludwig, HR Administrator at the Dublin office hasn’t learned her lesson from last year and has competed in another iron distance triathlon, Hardman Killarney 2014. The race took place in Killarney, Co. Kerry with a 3.8km (2.4mi) swim in Lough Leane, 180 km (112mi) cycle on the Ring of Kerry and a 42km (26.2mi) run in Killarney National Park. The race began at sunrise on Saturday 23rd August 2014 at 6:30am with a cut-off time of 11:00pm. Laura finished with an overall time of 16 hrs 9 mins, completing the swim in 1 hr 40 mins, the bike in 8 hrs 48 mins and the run in 5 hrs 30 mins. She is happy to announce that she made the 11:00pm cut off time with a few minutes to spare and was the final finisher of the night. On a serious note, congratulations and well done Laura, You should be very proud.
Congratulations to the Team of the Year IKEA Belfast. Pictured [left] Iain Jeffray (Operations Manager), Greg Gora (Site Supervisor) and the team at IKEA Belfast.
Congratulations and Well Done !! to all of our Extra Mile Award Winners. Thank you for your hard efforts and keep up the good work.
June Ireland Ops: UK Ops: UK Ops: UK Cleaning Op:
Pauline Collins Richard Rayson Greg Gora Anda Fernate
July UK Cleaning Ops 1: UK Cleaning Ops 2: Ireland Ops: Ireland Cleaning Op: (M&S Newbridge)
Trace Hughes and Flavino Periera Saldhano Roberto Grizales (IKEA Thurrock) Marianne Lambert (Snadyford, Dublin) Tom Valentine
Well done to all who were nominated and thank you for your hard work -Remember there's always next month!
We would like to take this opportunity to welcome all of our new colleagues to Grosvenor.
Alan Wibby H&S Support Manager (UK)
Gavin Brady Key Acc Manager (IE)
Aidan Donovan Area Manager, Dublin (IE)
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Congratulations and well done to our team in Debenhams Cheshire Oaks (North West England). The Cheshire Oaks Store opened on 21st August last. We wish you all the best. Also wishing Good luck to our team preparing for the new opening of Debenhams Lincolnshire Shopping Park, due to open in October 2014. The new store will occupy 40,000 ft housing across two floors.
Cheshire Oaks [right] is the first Debenhams store in their exciting new retail park format.
Ingredients
200g Rice (Long Grain, Brown or Basmati) 1 jar Sharwoods Stir Fry Hoi Sin And Spring Onion Sauce 195G3cm 2 garlic cloves, halved 150ml (small bottle) of light soy sauce 7 Spice mix 1 Large pork steak 2 Tables spoons of sweet chilli sauce
Method
Preheat oven to 200 degrees. Cook the rice according to pack instructions. Drain and set aside. Mix together the hoisin sauce, Soy sauce, Sweet Chilli Sauce, garlic cloves and set aside. Prepare your pork steak (remove any fat and cover the steak in 7 spice) Place the pork steak and sauce to a large baking dish and place in the centre of the over. Cook for 30-40 minutes (depending on the size of the pork steak—cooking advise will be on the pack). Turn the pork halfway through (basting the top in the sauce). When cooked, allow pork to sit for 2 minutes and cut into inch thick slices. Meanwhile, heat 1 tbsp oil in a wok over a high heat; scramble the eggs for 2 minutes. Add the remaining oil, stir in the cooked rice and the peas, then fry for another 3 - 5 minutes. Season and serve with the hoisin pork. Enjoy :)
Please do continue to send us in your recipes and pictures of your version of our featured recipes.
, 1. How long have you worked in the company? 16 Years 2. What did you want to be when you were little? A Dancer 3. If you could describe yourself in 2 words what words would you use? Patient, Underrated 4. If you could be a fictional character who would you be? Lara Croft 5. Who would you get to play you in a movie about your life? Charlize Theron 6. If you could be anywhere in the world right now? Venice 7. A picture that sums you up‌ Calm and warm, before the sea ripples and the storm starts
Congratulations to Sheila Mac Donald, winner of our Summer Photo competition with the stunning ‘Cinque Terre, Italy’. Sheila has begged herself a printed canvas of her photo! Congratulations and well done!
Grosvenor Cleaning Services Dublin 64C Heather Road Sandyford Ind Estate Dublin 18 Ireland
Keep an eye out for details of our winter photo competition ….coming soon!
www.grosvenorservices.com Skegness UK -
Birmingham UK -
10 Algitha Road
Quattro House, The
Skegness
Courtyard
Lincs, PE25 2AG
Roman Way,
Phone: +44 1790 754 580
Birmingham B46 1HQ Phone: +44 121 366 0560
Phone: +353 1 2954866 Fax:
+353 1 2954301
Athlone -
Cork -
E-mail: ireland@grosvenor.ie
Magazine Road,
Ground Floor
Dublin Stores-
Athlone,
Unit 28, East Gate Drive
Co.Westmeath
Little Island, Cork
Phone: +353 906 490 748
Phone: +353 21 435 5112
Unit C2, 14 Magna Business Park City West Dublin 24 Ireland Phone: +353 1 421 5082 UK StoresUnit 3, Hardwick Court, Alford, LN13 9JE Phone: +44 1507 466 388
Belfast Ground Floor, Unit 4, Building 9, Citylink Business Park, Belfast BT12 4HQ Phone: +353 906 490 748 If you have anything you would like to submit or anything you would like mentioned in the next edition of “Grosvenor in the Know”, please feel free to send it directly to Marianne Lambert via email (mlambert@grosvenor.ie), fax (+353 1 2958119), or via post to the Dublin address above.