BUSINESS
BUSINESS SUPPORT, OR A FEW WORDS ABOUT BUSINESS ENVIRONMENT INSTITUTIONS Almost every industry soon after its creation is surrounded by a number of organisations that want to support to some extent, not only individual entities but entire sectors of the economy. In this way, over the years, associations, unions and clubs have been created which – through the coordination of a number of different activities – influence the growing recognition of individual industries, their representatives and the values they bring to the development of nationwide and, sometimes, international business. It is thanks to associations, unions and business clubs that business events are organised, market research is carried out, reports are published and know ledge exchange and networking between companies are supported every year. The activity of trade organisations has been present in the sector of outsourcing and modern business services for over 20 years now. For nearly a quarter of a century BPOs and SSCs – starting with simple forms of communication to a full portfolio of services and benefits today – have set an example to other industries as to how one can support each other well and interestingly and take care of continuous development of the best business practices. For almost in every country in the world, the outsourcing industry has its representatives in the form of business environment organisations. The biggest global players include SSON (Shared Services and Outsourcing Network) and IAOP (International Association of Outsourcing Professionals). These two organisations have hundreds of thousands of individual members and thousands of corporate members.
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They have extensive administration the UAE and Malaysia. The courses and and carry out a number of measures to training sessions organised by the IAOP understand and fully analyse the activities are carried out both online and offline. of the BSS sector. For many years, the IAOP has also been For example, as part of its processes, IAOP publishing PULSE Magazine – a magaruns a number of activities, including zine which contains the most important the organisation of business events, information from the life of member an education centre, a certification organisations and companies. Also noteprogramme for managers, the publishing worthy is the IAOP award programme. of a magazine, an award and distinction This programme is very extensive and programme, the organisation of webinars divided into categories such as: and a series of other initiatives. • Global Excellence in Outsourcing, • Global Outsourcing 100, Within the framework of educational • Global Impact Sourcing Award, projects for managers, the IAOP runs • Impact Sourcing Champions Index, a course called the Certified Outsour • Leadership Hall of Fame. cing Professional (COP) Master Class. The course is an intensive learning The IAOP award programmes are among experience on the state-of-the-art, the most extensive in the world. You can end-to-end process for outsourcing read more about the activities of the IAOP success, providing in-depth coverage on its website – www.iaop.org. of the Outsourcing Professional Body of Knowledge (OPBOK®) and its 10 stan dard categories, including business strategy, communicating outsourcing as a business practice, contracts and negotiation, managing transition and gover nance. It has been presented to organi zations world-wide, including in places like Russia, Colombia, the Netherlands,
Outsourcing&More | May–June 2020
