INVESTMENTS WINNER OF 2020
OUTSOURCING STARS
HOW DID THE BUSINESS IN POZNAŃ DEAL WITH THE CRISIS?
Each crisis is also an opportunity – with this in mind, we have asked Poznań companies from the modern services industry, how they worked through the mandatory office closure and what lessons they learned from this period. The Heads of Arvato Supply Chain Solutions in Poland, Capgemini Software Solutions Centre, Miele Global Services, ROCKWOOL Global Business Services and TomTom have shared their reflections with us. DID THE LOCKDOWN RESULT IN INTRODUCING ANY INNOVATIONS INTO YOUR WORK ORGANISATION? IF YES, WHAT WAS YOUR EMPLOYEES’ RESPONSE? DID THE NEW CONCEPTS PROVE THEIR VALUE AND WILL THEY BE IN USE FOR LONGER? Lidia Ratajczak-Kluck, CEO of Arvato Supply Chain Solutions in Poland: At Arvato Supply Chain Solutions in Poland, we were very quick to respond to the new situation. Wherever possible, teleworking was introduced. This change was very well received by our employees. Moreover, at present we are discussing an ultimate change of the work model for our employees and keeping for good the possibility of working from home on a full time basis for a specific group of employees. The fact that, starting from March, we moved our IT environment to the cloud and made it more digital, definitely contributed to the good operation of the remote work model. The cloud platform we use, is based on the Microsoft Office 365 technology and has highest quality security standards. It has allowed
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us to introduce state-of-the-art tools that support communication and facilitate better organisation of Microsoft Teams meetings – a perfect substitute for real life ones.
employees adjusted to the new mode well and fast. What we found most important was to maintain continuity of supply of high-quality solutions for our customers and ensure safety and comfort for our employees.
In addition, these technological solutions, as well as the use of new tools supporting remote training, have enabled us to continue development programmes for our employees held so far in a regular manner. Most likely this form of education and hybrid training models will stay with us a little longer.
In the face of the pandemic-related restrictions, we switched to online communication using MS Teams, Skype or other tools meant to support distributed workforce collaboration. We introduced a series of webinars on various topics, under the common title “StayWellatHome”, and the “AmongOthers” podcasts. The guests Michał Mikucki, Branch Manager we invited provided advice on how to effiCapgemini Poznań: ciently maintain a work-life balance when As Capgemini, we switched to remote staying at the same place, namely at home. work very efficiently when the pandemic We talked about healthy eating, sports and arrived. Due to the fact that we had mental health, but also travel and business. worked with our customers in this form Since April, we have conducted online before, the process ran smoothly. Our courses with a personal coach, and yoga
Outsourcing&More | September–October 2020
