Show Daily 2018 - DAY 1

Tuesday November 27th

“Innovation comes from creating environments where ideas can connect,” said Steve Johnson, author of the book “Where good ideas come from,” something that certainly rings true at IBTM World 2018, where encouraging innovative thinking is a focal point. New thinking will be showcased, experienced, explained, and this starts from the moment your feet touch the show floor – follow industry trends, meet new people and talents, be inspired by leading experts. Here is a review of all the new ideas and where to find them, your map to the future!

Sharing innovative thinking This year, IBTM World brings not two but three keynote

Canada leads in indigenous tourism

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speakers to share their insights into inventiveness.

Multi-award winning millennial tech entrepreneur Charlotte Pearce will kick-start this year’s Knowledge Programme, which consists of 54 sessions.

Twenty-six year old Charlotte, who has been tipped as ‘one to watch’ by Richard Branson, will draw on her background as CEO and founder of innovative technology platform Inkpact to present her session ‘Humans of Business; why connection matters’. She will explore methods in which businesses can connect with their customers in more thoughtful and personal ways. (November 27th, 09:00 – 10:00, Knowledge Theatre 1) Duncan Wardle brings a fresh approach from outside

the industry. He will challenge you with his session ‘Think Different’, drawing on his 25-year career with The Walt Disney Company and his experience leading a team of creative ideation consultants, to show how leveraging creative thinking can generate far reaching and unexpected business results.

(November 28th, 09:00 – 10:00, Knowledge Theatre 1).

Dex Torricke-Barton, former head of communications at SpaceX, executive communications manager at Facebook and executive at Google, will reveal ‘Key technology trends of the next 10-20 years and what they mean for you’. He will share his experience working for some of the world’s most innovative brands and evaluate the emer-

Hilton – your flexible friend

Iberostar wages war on plastic

gence of societal trends, including globalisation and nationalism. He will also use the development of specific technology, including virtual reality and live streaming, to forecast how it will alter our industry, work and business operations. (November 29th, 09:00 – 10:00, Knowledge Theatre 1).

Get ready to explore And this year, innovation is right at the heart of the show floor,

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CCIB Nov 2021

Starting Nov 1st 2021 the CCIB will be managed by Fira Barcelona.

Contact our team in booth C50.

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centre stage. The new Exploratory Zone offers a lively, interactive experience, showcasing the tech of tomorrow to help you deliver exceptional experiences including virtual reality, artificial intelligence, facial recognition and 3D food printing. Exhibiting organisations include food printing company 3DFoodlab, projection mapping wizards Skullmapping, experi-

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CCIB Nov 2021 Starting Nov 1st 2021 the CCIB will be managed by Fira Barcelona.

Contact our team in booth C50.

“Barcelona City Council has agreed to hand over the management and sales of the Barcelona International Convention Centre (CCIB) to Fira de Barcelona for a period of 25 years from 2021. Fira de Barcelona will carry out the comprehensive management of the three main venues in the city (Montjuïc, Gran Via and CCIB), which will reinforce the international positioning of Barcelona and Fira as the main operator of events in Spain and one of the largest in Europe. Likewise, Barcelona’s trade fair institution will market the facilities of the CCIB for the events to take place from November 2021 onwards.”

Tuesday November 27th

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k o Bo W O N

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Tuesday November 27th

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Tuesday November 27th

FROM THE ORGANISERS

Welcome to Barcelona for the 31st edition of IBTM World Exhibitions, and will be out and about on the show floor speaking to as many of you as possible. We hope you will join us in welcoming David to his new role.

We’re delighted to have you here with us for what I’m sure will be another very productive event.

Firstly, I’m delighted to welcome IBTM World’s new exhibition director, David Thompson, to Barcelona for the first time. David has a wealth of experience within the events industry, including having worked previously within Reed

While, as always, the focus remains on building business connections, this year technology is right at the heart of IBTM World. As you may already have seen, we’ve introduced a new ‘Exploratory Zone’, located at the centre of the show floor. With exhibitors including food printing company 3DFoodlab, projection mapping wizards Skullmapping, experience platform Amondo, flight simulators from Mach 3 Management, on-site event tech company Fielddrive and pioneering 360 / VR company Surround Vision, the Zone will offer new and exciting ideas for how you can enhance your customers’ experience.

As part of the new Zone, we have also

introduced a Tech Bar, run by Dahlia+ Agency. Tech Bar is a genius bar style question and answer area staffed by technology experts who will run tech-focused and expert-led one to one sessions to enhance technology skills, recommend apps designed to help busy professionals and even check your LinkedIn profile to ensure you are using it to best effect.

As a result of the very positive feedback we received last year, this year we’ve enhanced our Knowledge Programme with a third keynote speaker. Charlotte, Duncan and Dex between them have a wealth of experience and will each share innovative thinking from outside the industry – I’m looking forward to what will be very useful and thought-provoking sessions.

We have an inspiring programme of networking events planned, giving you the opportunity to forge valuable new connections and renew old ones, including

Continued from page 1 ence platform Amondo, flight simulators from Mach 3 Management, robot experts Robots of London, on-site event tech company Fielddrive and pioneering 360 / VR business Surround Vision.

If you have tech queries you need answering, check out the Tech Bar in the new zone, run by Dahlia+ Agency. Tech Bar is a genius bar style question and answer area staffed by technology specialists who will run expert-led sessions.

Recognising the best of technology IBTM has introduced a new category for this year’s Technology Watch Award.

The People’s Choice Award gives the meetings industry the opportunity to vote on which event tools they’re excited to see break into the industry and which new technology they believe would add value for their businesses.

This year’s finalists include Kubify, an interactive e-poster system; Cadmium CD, a meeting room scheduling/ resource management system and event logistics management platform; Radario, an AI event marketing and analytics platform; Event Tech Tribe, group marketing of cloud-based event tech products, including Hubb, which provides an appointment management system and app, and MeetingSelect, a venue sourcing site; Zenus, Inc and Fielddrive,

facial recognition registration; Spacebase, which provides direct booking of unique venue meeting space; IVvy, a direct meeting space booking system for hotels; SpiceFactory, a speaker management system and intuitive chatbot; and Eventfolio, a multi-event management system. (Technology Watch Awards Winners ceremony: November 28th, 13:30 – 14:00, Knowledge Theatre 3).

A sustainable meeting industry Maybe the most important step to take for our industry’s future is to be sustainable and to be a force to help solve the world’s most pressing issues. This year, UN representatives will participate in two education sessions, as well as question and answer sessions on the show floor, where visitors can find out more about sustainability from the highest possible source.

The initiative comes on the back of IBTM’s partnership with Positive Impact.

IBTM has also released a webinar and questionnaire to help exhibitors understand how to measure the environmental impact they make at an event. For more information, speak with the Positive Impact team at the ACS Knowledge Village.

Go forth and be inspired!

IBTM World’s 2018 edition sees new exhibitors joining such as Tourism New Zealand, Macao Trade and Investment Promotion Institute, Tourism Promotion Board Philippines, Plus DMC Group, Standard International Management hotel group and creative technology company Codemodeon. Returning brands include Hyatt Hotels Corporation, Hilton, Kempinski Hotels, German Convention Bureau, Switzerland Convention & Incentive Bureau, Slovenia Meetings, Malaysia Convention & Exhibition Bureau, VisitScotland Business Events, Barcelona Convention Bureau, and more.

The number of Hosted Buyers is also on the rise, with first-timers up 7% this year to 50%; and those from North America and Asia increasing by 2%. Buyers representing 72 countries have been confirmed, with delegates from SONY, Samsung Electronics, Química Montpellier, SC Johnson, Grant Thornton, PwC, Metlife, Netflix, Provident Global Capital Group, Tech Data Corporation, The Wall Street Journal, Procter & Gamble (P&G) and State Oil Company of Azerbaijan.

Now it’s up to you: immerse yourself in innovation! It’s all here at IBTM World.

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at our Welcome Reception tonight, our ever-popular Networking Hour on the show floor on Wednesday evening ahead of Club Night which this year is free to enter and will take place at the legendary Opium nightclub from 22:00 into the early hours.

Finally, I’d like to extend our sincere thanks to each and every one of our event partners, especially Christoph Tessmar and his team at Barcelona Turisme Convention Bureau for all their assistance and support in producing what I’m sure will be another fantastic event.

I hope you enjoy everything we have planned during IBTM World. We’re always keen to hear your feedback so, if you see me on the event floor, please feel free to stop me, David or any member of our team.

Shane Hannam portfolio director, IBTM Events, Reed Travel Exhibitions

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Tuesday November 27th

Simply YOUnique.

YOUnicorness in history. power. high-tech. nuernberg-convention.de

Visit us at ibtm® World Barcelona 27 – 29 Nov 2018 booth F50 - 02

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INDUSTRY & TRENDS

Send me a handwritten note…

A

ward-winning millennial tech entrepreneur Charlotte Pearce, CEO and founder of technology platform Inkpact, explores in her session today ways in which businesses can connect with their customers more personally. This can be done by allowing companies to embed thoughtfulness into their marketing strategies, by bringing humans and technology closer together via an app that allows email campaigns to be transcribed into handwritten letters with the help of community freelance creatives ‘The Scribe Tribe.’

How to communicate through GDPR

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n a data-driven world, for any marketer, GDPR came as a serious new conditioning factor – or even headache.

Data are obviously present in meetings and we cannot take any risks. Happy to keep you out of trouble, IBTM World invited a key expert on this subject as part of the educational programme: Bruce Smith, co-founder of NorthPointe Meetings and Incentives.

« Events build relationships and boost consent for data gathering, so they have a bright future »

« A true experience, a face-to-face moment will never be substituted by online »

Your company succeeds by offering tradition, which looks low tech, in a high-tech world. Why is this working so well?

Humans have not changed, we want to be connected, and even if we are surrounded by technology, we want variety; we are still tactile beings and like to touch things, we love a surprise and the personal touch. And this is precisely what we offer.

The uniqueness of our business comes from saturation of technology. We are sending letters but mostly we are offering an experience, that of receiving, opening the letters, being thrilled and moved.

But to clarify, we are basically a tech company: we are enabling talented people to work on specific projects in more than 70 countries worldwide and in many languages. This requires a lot of technology.

What conclusion should our businesses draw from this success?

Let’s make our business human-centered. The winning formula will be to enable with tech, experiences which will be basically human. But a true face-toface moment will never be substituted by online.

Is your company active in meetings?

Indeed, we know the meetings market – we have a lot of clients who ask us to send letters and boxes. The event is not just D-day, it is still about communicating beforehand, building excitement and maintaining the personal touch.

As a millennial, what do you think meetings should ensure to be relevant tomorrow?

Events I have been to which have been memorable have common characteristics and one of them is music, which generates a deep involvement. The event experience must involve music, including bands, and have a physical element like dancing and moving. Another thing: brands (and events) should be open, honest, vulnerable, human, but many events aim to project an image of perfection.

Also an important factor is the purpose beyond the event and the profitability.

Events have to enable communities to form during and after the event. We are quite tribal. We think tech will take this over but no way!

What did you learn as a young entrepreneur?

When you create a company, you have to learn hard skills like accounting or organisation but the real lesson I drew was about myself, and I learnt to work on myself more than on the business. The best thing I learnt was to be self-aware and do emotional intelligence training. When you try not to be yourself, to pretend, this is not good for business; authenticity works best. I apply this with my teams: I make mistakes, I confess, and look for solutions. Nothing beats honesty as a way to improve and show you are transparent.

Meet Charlotte at “Humans of business; why connection matters”, Tuesday, 09:00 – 10:00, Knowledge Theatre 1

Six months after implementation of GDPR, how ready is our industry?

Many organisations have done a good job instituting the controls and changes necessary to comply with GDPR but there are still opportunities to improve.

We have audited several companies’ privacy policies and they often fail the basic requirements; and some companies believe they are too small to be caught… You cannot be complacent about such a critical aspect of your business.

GDPR is a pain to many... What benefit can it bring to marketing?

It has been an opportunity for organisations to clean their databases of irrelevant data and by researching a data subject’s views on acceptable communications under GDPR, it has allowed brands to understand better their customer base and to improve targeting.

We see companies getting more inter-

ested in meetings, as a new way to reach out to their consumers. Meetings build relationships and boost consent for data gathering, so they have a bright future.

Are there any challenges specific to our industry?

An organiser handles participants’ data, which are shared with other players (the agency, the hotel, the transport company, etc.). The organiser should ask for participants’ consent at the onset of the registration process and clarify by whom, why and how data will be used.

Be careful in an industry which involves many subcontractors: all parties have to use the data responsibly; we are liable for the behaviour of our subcontractors.

Meet Bruce at “Marketing in GDPR world”, Tuesday 11:45 – 12:45, Knowledge Theatre 3 and “Using the General Data Protection Regulations (GDPR) to Champion Business Change Management”, Wednesday, 13:0014:00, Knowledge Theatre 1

NEW EXHIBITORS

Agencia Valenciana del Turisme C38

Inbound Services O30

Arc’teryx Equipment i20

Macau Trade and Investment Institute J80

Alternative Athens A36

Barbados Tourism Marketing Inc M65

Beijing Municipal Commission of Tourism Development H68 Boomset J36

China A La Carta H71 Codemodeon i25

Eventbuizz - The Event App Company i21 Evintra O34

Global Passenger Network N45 Identilam Ltd J15

key4events i23 Ostelea A41

Plus DMC O30

Professional Aviation Solutions N54 Regal Hotels International i88 Rosewood Hong Kong i90 SIXT GmbH & Co. N25

Standard International Management LLC N20 Tourism New Zealand i75

Tourism Promotions Board Philippines J70 Visit Wales G35

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WHERE

GOALS, FUN & MOTIVATION MEET.

Singapore is the perfect place to combine business and leisure for meetings and incentive travel. Our cutting-edge facilities, unique venues and wide range of entertainment options enable forward-thinking leaders to engage and empower their staff with innovative ways of working, thinking and bonding. It’s where your passion for growth – of your organisation and your employees – is made possible. Let us take your team and business further – visit us at Booth G80.

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Tuesday November 27th

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INDUSTRY & TRENDS

ROI is as vital as ever… and just got easier

How will you be offering experiences in meetings?

he tech industry often leads the way when it comes to ROI measurement in meetings, so it might not be surprising that Ilka Dzeik, previously with Symantec, joined the Event ROI Institute. She trains and coaches on this often imperfect but essential discipline. Time to roll up your sleeves and plan some really useful events!

R (virtual reality) and MR (mixed reality) open up a unique opportunity to engage on a deeper level by transporting audiences into the heart of a meeting.

Richard Nockles, founder of Surround Vision, shares with us the potential of these new communication and experiential solutions.

ROI was hot initially, then it was deemed impossible and often criticised. What is the situation today?

The ROI of any marketing spend was always important: events make up a large proportion of marketing budgets - $500 billion worldwide every year. Event planners typically understand event logistics but struggle to figure out the role events play in their company’s strategy and budgets get cut because they can’t prove the business value of the money spent.

And agencies often focus on the event design based on the briefing but do not challenge their clients to define measurable business objectives. However, more and more briefings include the request to prove ROI.

The power of the gaming industry.

There’s a change happening across the media industry as broadcast, internet and the gaming sectors adopt the flexibility and performance efficiencies of the game engine. Immersive technologies like VR and AR are designed for a more intuitive human encounter and this is leading to better communication tools. Companies like Facebook, Microsoft and Google are giving audiences the freedom to do what they want in an experience, rather than being constrained by a small defined image on a screen.

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Has technology changed the picture, making many more things measurable?

It does make it easier to measure and deliver results. With lead retrieval technology, you can capture contacts and

follow-up requirement, and synchronise data with reporting tools. Mobile apps and cloud solutions facilitate integrated questionnaires about session content, event experience and more, and technology like iBeacon measures visitor flow or session popularity, matchmaking tools support networking… So yes, it helps to measure. But it is not about measuring more, it is about measuring the right things. You only know what to measure if you define measurable objectives first.

Meet Ilka at “Proving event value made easy”, Tuesday, 13:00 – 14:00, Knowledge Theatre 3

« Happiness is our responsibility »

MEASUREMENT CASE STUDY 1

We started with a kick-off meeting with key stakeholders to define the objectives, starting with the desired business impact.

They estimated how many business opportunities they could achieve as a result of the event and their dollar value.

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We reviewed the typical customer journey and set behaviour objectives – we analysed what invited customers with high business potential would do before they decided to buy, percentage of participants who should ask for more information about the solutions presented, number of follow-up appointments… This is measurable if you have good CRM or reporting tools, or simply ask the expert if the desired behaviour has happened.

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How to achieve the desired behaviour?

We defined learning objectives for different participant categories; which information or skills would move them to show an interest in the new products?

What change in brand perception is necessary to motivate certain behaviour?

Session surveys and post-event surveys would show whether the content and contacts were of value to them.

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Finally they set objectives regarding the learning environment – satisfaction with the organisation, ambience, venue and more.

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Are headsets limiting?

We get excited about VR because it enables us to see what the future is going to be like, an evolution of entertainment, media. Forget headsets, think of designing content around a perfect human experience. In 20 years we will laugh at the fact that we used to work looking into the tiny screen of a laptop.

VR or MR? I think the future is about mixed reality and augmented reality, which combines reality with added images floating in front of you. It is beautiful, even if the headset is a bit cumbersome for now.

Meetings substitution?

You will never replace face-to-face communication but you will get close.

Headsets will get cheaper, lighter and of better quality. Of course, delegates will always want to take a plane and come to Barcelona but the ability to offer others a VIP experience remotely is enticing. Why leave your family and friends when you can use technology to attend an event? The environmental cost has to be taken into account, too.

« Two people won’t have the same experience » An example of the power of VR/AR. For COP21 in Paris, we produced a VR film to show the effects of climate change in sub-Saharan Africa. This was an amazing awareness-builder and helped raise $4 billion to plant 8,000km of trees across the Sahara. We “transported” delegates to the heart of the issue so the presidents and decisionmakers understood the situation and planned a solution.

Measuring the experience of the participant?

VR is the information architect’s dream come true: with VR and MR, you have the most reliable live data you could dream of. You can track what people do, what they look at… and then you can create content tailored to each person. Two people won’t have the same experience.

When you match that with data, you have amazing tools to help you communicate.

Meet Richard at “How AR & VR are transforming the face of events”, Tuesday, 14:15 – 15:15, Knowledge Theatre 1

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Then everything was planned towards achieving these goals, from inviting the right customers to having the right creative concept, networking opportunities and content.

Watch our videos on YouTube www.youtube.com/ibtmworld

Join our group on Linkedin

www.linkedin.com/showcase/ibtm-world/

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Tuesday November 27th

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INDUSTRY & TRENDS

A counter terrorism plan goes well beyond a security team

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t seems like we’re in “this-won’t-happen-to-me” mode… but meeting planners cannot forget their moral, professional or legal responsibility for readiness in an increasingly unpredictable world. Steff Berger, managing director of VOBE - Inspires People, shares some practical anti-terror strategies.

« Expect the unexpected and be aware – but not afraid »

“Cause I’m happy” (I work more effectively)

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arketing gimmick or profound change? There may be a bit of both but this is good news nonetheless: employee happiness is growing as a new key success factor for companies, with the idea of attracting and retaining talent but also enabling it to work in better conditions. Leslie Rogers, employee engagement consultant enlightens us about this concept.

« Planners often know of logistics but struggle to figure out the role events play in their company’s strategy »

gies? Today’s threats are less predictable than ever before, so expect the unexpected and be aware – but not afraid.

Looking at statistics, is terrorism a significant threat we should be spending a lot of time on?

It’s impossible to know whether we will be hit by a terrorist attack but if it happens, it could be devastating. If we raise awareness among all team members and not only the security staff, we can be better prepared. And alongside that, we need a protocol that tells us how to react in case of an attack. If we understand how terrorists plan and execute attacks, we can build this knowledge into our crisis management. Terrorists operate in professional networks. We in the event industry are also professionals. Why not use our skills to counteract their strate-

Buyer Talk

We associate terrorism with machine guns or bombs; are new types of terrorism on the rise?

Terrorist teams are constantly developing new strategies. They analyse their mistakes and implement what they have learned in their next attack. Digitisation will bring new methods, both for the ‘bad guys’ and for the counter-terrorism teams; I hope it promotes new protection and alert systems.

Meet Steff “ Practical anti-terror strategies for conferences and events”, Tuesday, 14:15-15:15, Knowledge Theatre 2

“

a focus on the corporate side. The advantage of attending IBTM World is to make contact with experienced vendors and prestige services from around the world for our international trips, business meetings for groups from 50 to 450.

What are you mostly looking for at IBTM World? IBTM World is the best meetings platform and provides an excellent opportunity to find in one place superb international contacts in the industry; and to keep up to date about the industry and get inspired with new ideas.

What events do you organise? All kinds and sizes of meetings, with

What is changing in your events? My goal in incentive trips is to create lifelong memories through a combination of very selective experiences and high quality service. Every detail counts and everything is carefully chosen to make all attendees feel important.

A tip for exhibitors? I look for partners that think out of the box to tailor-make an incentive trip and who share our vision and passion. The excellence is in our standards and in the extra mile we go.

“

Rebeca Cornejo, Incentive Trips Manager, Mary Kay LATAM

Employee happiness… can you clarify this for us?

It is a tricky topic. The term can conjure up images of free cupcakes, bean bags and Playstations. But free breakfasts don’t make up for a job that you just don’t enjoy, a manager you can’t get along with or performing tasks you don’t believe in.

None of us has signed a contract with our employers for our own happiness.

Happiness is our responsibility. Their responsibility is to create conditions that are favourable to our succeeding in our work. When it’s easy for us to do the work we enjoy, we’re more fulfilled and we do better work. It’s more meaningful to talk about fulfilment than happiness.

How realistic is employee happiness in such a ruthless business world?

Every workplace is under pres-

@MeetEngland #LiteraryFact from @BarbicanVenues - did you know that William Shakespeare famously resided for a time in an area now occupied by the Barbican. One of its residential towers ‘Shakespeare Tower’ is named after him #IBTMWorld #literarylegends @IBTMevents

sure from market forces, including the demand for immediacy. Consumers want things “now!” And as employees, we experience this as pressure – to get work done quickly, to do more with less, to exceed expectations. The challenge for employers is to make sound judgments about boundaries, i.e. what is too much and what is enough; and to support employees in relieving these pressures.

What role do you see for meetings & events in this context?

So much of what we do is digital that we crave face-to-face interaction. Our events need to leverage technology to enhance the experience of being together - whether to complete a task, do some thinking or simply be with the people that can make work feel good.

Meet Leslie at “Employment management: getting the most out of your staff”, Tuesday, 13:00 – 14:00, Knowledge Theatre 2

@IBTMevents The improved IBTM World app is your personal guide to the show. It’s built to help you manage your meetings, organise your time, and capture those all-important leads. Download it now! http:// ibtmworld.com/app #IBTMWorld #EventProfs #App

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Tuesday November 27th

Monaco, a country where tailor made is affordable The Principality of Monaco, a famous, safe destination, is expert at organising international events.

To facilitate the organisation of each event, Monaco Convention Bureau offers a unique, high value-added “Monaco Meetings” package, featuring harmonised hotel rates and a number of advantages and services, guaranteeing great value for money.

Choose Monaco and take advantage of our expertise to guarantee the success of your event.

ENJOY COCKTAILS WITH EXPERT MIXOLOGIST OF COLUMBUS MONTE CARLO. DISCOVER MONEGASQUE CULINARY SPECIALTIES OF A ROCA CATERING. RELAX WITH A PHYSIOTHERAPIST OF MONTE-CARLO SBM HOTELS.

Visit Monaco Convention Bureau and our co-Exhibitors on the Monaco Stand D70

YOUR EVENT NEEDS MONACO www.monaconventionbureau.com FOLLOW US

@MonacoCVB

Monaco Convention Bureau

#IBTMonaco

www.colibri.mc

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DESTINATIONS

DESTINATIONS

Lower Austria high in attractions Centrally located, close to Vienna and rich in history, cultural interest and attractive countryside, Lower Austria has a lot to recommend to event organisers. Vienna International Airport and excellent rail connections with the capital also benefit the region, which has an

excellent array of venues such as Congress Casino Baden, Göttweig Abbey, in a UNESCO World Heritage area, and Steigenberger Hotel and Spa Krems, a country house surrounded by vineyards; or for something different, meet on a boat on the Danube or in a wine cellar.

Stand E80

Turismo Torino e Provincia Convention Bureau and the Turin Chamber of Commerce are offering a special subvention for events held between 2018 and 2022 and involve a minimum of two consecutive overnight stays in Turin.

Stand E30

Florence subsidises conventions Florence has launched a 60,000 euro subvention plan for international conferences held in the city in cooperation with Firenze Convention and Visitors Bureau and members Firenze Fiera Congress and Exhibition Centre, AV provider Tecnoconference TC Group and catering company Gerist Ricevimenti.

Sponsored services include free Wifi and AV technology at the convention centre, free use of venues for cocktails and dinner such as the Salone dei Cinquecento of Palazzo Vecchio (town hall of Florence), the new Opera House,

Canada leads in indigenous tourism tourism attractions and partnerships for the world to experience,” she said.

Following the success of the conference, the organisation announced that Kelowna and the surrounding Okanagan Valley will host the 8th annual IITC Conference in 2019. Winning one of the world’s most forward-thinking conferences on Indigenous Tourism was a collaborative effort between the province, the city and the Interior Salish First Nations People, whose traditional territory includes Kelowna.

Stand J45 The International Indigenous Tourism Conference (IITC) took place in Saskatoon in October, bringing 500 national and international delegates, who contributed an estimated C$300,000 to the local economy. They met to discuss new opportunities presented by the growing demand for indigenous tourism “Partnership, leadership, authenticity and transformation were strong themes of the International Indigenous Tourism Conference. Hosting this conference means so much more than room nights

and revenue to our tourism economy; Saskatoon is leading the nation on a journey to right relationship between indigenous and non-indigenous people,” said vice president & director of destination innovation at Tourism Saskatoon Stephanie Clovechok.

“Indigenous Tourism contributes C$1.8 billion in tourism revenues to Canada’s GDP, more than 40,000 jobs nationwide, and the momentum from this conference will be felt and acted upon immediately, giving way to new

Tourism New Zealand is returning to IBTM World after eight years and is bringing four partners: New Zealand International Conference Centre, which opens in Auckland in 2019; Te Pae convention centre, launching in 2020 in Christchurch; Te Puia, the centre for Maori culture and geothermal wonders in Rotorua and the New Zealand Maori Arts & Crafts Institute. Stand i75

Firenze Fiera Congress and Exhibition Centre and the garden of the Palazzo dei Congressi in the city centre.

Other benefits of the subvention plan are food and beverage for a gala dinner, poster printing services, a welcome desk at the airport and full assistance during site visits.

The subvention must be applied for during the bidding process.

Stand E30

Discover Puerto Rico and NYC & Company have launched a partnership to boost tourism between the two destinations. This comprises an exchange of marketing and advertising worth more than $300,000 to run over three months from November 2018, including billboards in San Juan reading, “Famous Original, New York City. Always here for you” in English and Spanish, and promoting Puerto Rico on bus shelters and LinkNYC screens as “We’re Ready to Celebrate”.

Stand M59 (Discover Puerto Rico), K45 (NYC & Company)

Celebrating the European Year of Cultural Heritage 2018, Cyprus has created a video to promote the island’s traditions and urge viewers to protect and maintain them. The video Our heritage: where the past meets the future is just over one minute long and is one of a series of initiatives across Europe designed to encourage people to become more involved with the cultural heritage of their country. Cyprus’ combination of tradition and contemporary attractions makes it an appealing conference destination.

Stand B45

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DESTINATIONS

Game on for Las Vegas Las Vegas hosted a record 6.6 million plus convention delegates in 2017. The city is making US$1.7 billion of reinvestment in 2018, with an estimated US$18 billion worth of projects under construction or planned, including nearly 17,000 hotel rooms since 2018, bringing the total to 150,000, the highest in the US. And there’s more. Las Vegas Convention and Visitors Authority (LVCVA) has unveiled the design for the US$860 million Phase Two expansion of Las Vegas Convention Center District (LVCCD), which will add 130,000sq.m to the Las

Vegas Convention Center (LVCC) facility.

The project is due for completion in late 2020.

ARIA Resort & Casino saw the opening of the US$165 million Aria East Convention Center, which adds more than 18,000sq.m of technologically advanced, flexible meeting space. International Market Centers (IMC) in partnership with City of Las Vegas is to build a 33,000sq.m Expo Center on the campus of World Market Center Las Vegas.

This will provide exhibition and meeting space in the downtown area for corporate

Denmark goes digital with success The VisitDenmark report for 2018 shows that MICE business has grown by 25% between 2012 and 2018 nationwide.

This is thanks to a MICE brand launched at IBTM World two years ago, to create a 360º digital presence aimed at driving more MICE sales to business partners.

“Naturally, we are delighted to see this growth in our MICE business. In fact, MICE is outclassing all other tourism areas, including growth of the Danish economy. Our new awareness-driving digital approach is working and we see very encouraging numbers on campaigns as well as on sales platforms such

as IBTM; and combined with the tireless work from the Danish CVBs and our hotel and venue partners, this means we are in a strong position,” said head of Business Events Denmark Erik Mortensen.

Over the next few years, 8,000 rooms will be added to Copenhagen’s bed stock alone and Aarhus will gain a conference hotel (3,500) . “I think we can with confidence invite everyone to visit our IBTM World stand,” he said. “We have with us partners who can host and execute great events.”

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and private events, meetings and tradeshows, and will service the Las Vegas Market trade shows, which attract some 100,000 attendees annually.

Hotels answer to every budgetary requirement. The Monte Carlo Resort and Casino officially became Park MGM in May before completion of its US$450 million renovation, which brings two experiences: Park MGM and NoMad Las Vegas, a 292-room hotel on the tower’s top four floors that will open late this year.

Bally’s Las Vegas has completed a US$125 million redesign of 2,052 guest rooms and suites in the new Resort Tower and Waldorf Astoria Hotels & Resorts has converted the Mandarin Oriental on the Las Vegas Strip to the Waldorf Astoria Las Vegas.

Tuscany Suites & Casino undertook a US$5 million renovation of its 716 guest rooms as part of a facelift of the whole property and The Westin Las Vegas has become the city’s newest non-gaming, non-smoking option. And South Point Hotel, Casino and Spa has announced a US$34 million remodelling of the property’s three towers, which includes 2,135 rooms, to be finished by September 2020.

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Yokohama is to host the World Meeting on Sexual Medicine (WMSM) in 2020, which aims to advance research into sexual dysfunction and related studies.

The conference comes to Japan for the first time and will take place at the PACIFICO Yokohama. The joint efforts of Yokohama Convention & Visitors Bureau, PACIFICO Yokohama and local government officials won the conference, alongside the city’s attributes, including ease of access domestically and internationally, and having conference facilities, exhibition halls and hotels within easy reach of each other. The event will bring 1,200 participants to the city.

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Korea is hosting 45 international conferences in the final quarter of this year, with a total of 46,000 participants, 18,000 of whom will be overseas delegates. The events are supported

by Korea MICE Bureau and includes 22nd World Conference of Family Doctors (WONCA), Congress of the Society International Urology (SIU), 82nd International Electrotechnical Commission General Meeting and 6th OECD World Forum.

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Download IBTM World Show Daily bit.ly/2znYgcr

The Hague is to add more than 1,000 rooms to its inventory. Asian Business Court opens with 120 rooms in 2019, Intel Hotel is under construction (200), the renovation of the Best Western Plaza Den Haag City brings 78 rooms, Mövenpick launches with 70 rooms in 2019 and Aloft, opposite The Hague central station, will be remodelled to offer another 177 rooms.

Five further hotels are being rebuilt or have received permission to expand.

The new multi-purpose Education and Culture Centre (OCC), with surrounding shops, restaurants and cafés, should be completed in 2022, with auditorium (1,300), concert hall (1,500), eight halls (maximum 200) and eight foyers (up to 300).

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Izmir is upping its game and promoting itself as an events destination. The city has seven 5-star congress hotels in the city centre, Ephesus Convention Center Kuşadasi with 31 meeting spaces, a Grand Auditorium (1,974 theatre) and exhibition space (2,400 theatre); and FuarIzmir is one of the biggest conference and exhibition centres in Europe. The Turkish city also has much to appeal to a leisure programme, including thermal springs, two UNESCO World Heritage sites Ephesus and the city of Pergamum, is a leading cruise destination and has a long, unspoiled coastline.

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The Northern Malaysian state of Penang is emerging as a MICE destination. In 2017, it has hosted 2,511 events and attracted 267,518 international delegates.

The destination is able to accommodate conferences of up to 20,000 and will be able to support 20,000 room nights by 2019. It is also home to the world’s first hybrid solar-powered convention centre: Setia SPICE Convention Centre can seat 8,000 (theatre) in the ballroom and has 13 function rooms. In 2016, PCEB, with the state’s think tank and research institute the Penang Institute, won a bid to host the World Seafood Congress 2019, making Penang the first Asian destination to host the event.

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HOTELS & VENUES

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HOTELS & VENUES

Island elegance for Kempinski Park Plaza Hotels & Resorts has relaunched the flagship Park Plaza Victoria Amsterdam after a multimillion euro investment. The 298-room city centre hotel has retained the historic character of the architecture and brought technology and facilities into the 21st century, with larger bathrooms, nine meeting rooms (largest, 130 theatre) and, unusually for a city centre property, a swimming pool.

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Hilton – your flexible friend Hilton Diagonal Mar Barcelona has emerged from the final stages of a €13 million renovation programme with new-look meeting and event space, following the remodelling of 110 rooms last year.

The Social Hub plays a key role as a business meeting point that can be put to many uses from networking to socialising. The hotel has gone all out to offer the ultimate in flexibility, exemplified in three packages.

First is intimate spaces, personalised treatment and VIP amenities for groups of up to ten people; adaptable spaces with individual furnished set-ups and flexible terms & conditions for groups of up to 25 people; and a wide range of original activities and food and beverage experiences in the ballroom and its foyer to surprise attendees with table football or mini-golf competitions during their breaks.

A recognition of this innovative and adaptable approach to doing business came when Hilton Diagonal Mar Barcelona was voted Spain’s Leading Business Hotel 2018 in the World Travel Awards 2018, reflecting the property’s commitment to excellence in service and facilities.

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The opening of 475-room The Apurva Kempinski Bali in Q4 of this year adds another 5-star property to the group’s collection. It marks Kempinski’s first resort on the Island and its second hotel in Indonesia.

Every requirement is accounted for at the property, with five dining venues, a Cigar & Shisha Lounge, ocean-facing spa and fitness centre and a 60-metre swimming pool. For events and meetings, The Apurva Kempinski Bali has a 1,076sq.m pillar-free grand ballroom (988, theatre) and three additional meeting rooms, plus a 2,200sq.m ocean-front lawn for a glamorous outdoor event.

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Member of Historic Royal Palaces Kensington Palace has experienced great demand for the new Kensington Palace Pavilion, which opened in March this year. The Pavilion has confirmed 27 bookings for events that include receptions, dinners and awards ceremonies, and hosted the Cosmopolitan Influencers Awards earlier this year. The space has accommodated events that ranged from 100 guests to the maximum capacity of 800 and one large drinks reception spilled out into the cradle walk, overlooking the Sunken Garden.

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BLESS Hotel Madrid opens in 2019 by BLESS Collection Hotels, the new luxury brand of the Palladium Hotel Group, and will be a member of The Leading Hotels of the World.

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etc.venues is to expand into the US and beyond in a partnership with US investor Gencom and global hospitality company Benchmark, boosting the expansion of both parties into urban and destination sites in Europe and the US. Stand G41

The first Hyatt Regency in Bangkok will open in January 2019 on Sukhumvit Road and linked to the BTS SkyTrain’s Nana station by a sky bridge, giving easy access to the surrounding commercial buildings and entertainment outlets. Hyatt Regency Bangkok Sukhumvit is 25km from Bangkok Suvarnabhumi Airport and walking distance from many of the neighbourhood’s attractions. The hotel’s pillar-less ballroom accommodates up to 850 guests and there are two additional function spaces.

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25hours hotels spreads its wings 25hours hotels is making its mark in Europe and the Middle East. 25hours Hotel Terminus Nord has opened with 237 rooms in Paris, opposite Gare du Nord station in a historical building that both retains its traditional charm and reflects the vibrant 10th Arrondisement.

In spring 2020, 25hours Hotel Firenze will welcome its first guests in Florence’s old town, a UNESCO World Heritage Site.

Listed buildings from 1800 will be transformed into the new property, with 173 rooms and design inspired by Dante’s Divine Comedy.

Also scheduled for 2020 is 25hours Hotel Dubai, which will be in the DWTC One central development project, with 434 rooms and will be the group’s largest hotel.

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Grand Prince Hotel New Takanawa, Tokyo is hosting the ABTA Travel Convention 2019 in October next year. It is the first time the convention has taken place in eastern Asia. The property will be co-hosting the event with Japan National Tourism Organisation (JNTO), Japan Association of Travel Agents (JATA) and All Nippon Airways (ANA). With the Rugby World Cup 2019 and Olympic Games 2020, Japan’s profile is on the up and up, and Prince Hotels & Resorts sees this as a great opportunity to showcase to ABTA delegates and other visitors that the group offers an authentic gateway to Tokyo and beyond.

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Inaugurated in April 2017, Palma Convention Centre has performed above expectations in its first year and in recognition of this success was voted Best Venue for meetings and events in Spain at the 13th Premios eventoplus Awards held in the Madrid Arena Pavilion. The venue not only attracted numerous events but also generated high levels of acceptance and recognition in the Spanish and international business travel sectors, reflecting the quality of the facilities and the appeal of the destination.

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Tuesday November 27th

INSPIRATIONCOLLABORATIONEXPERTISE THEY COME TOGETHER HERE

IN VANCOUVER, WE ALL WORK TOGETHER TO MAKE SURE YOUR EVENT RUNS SEAMLESSLY From the hotels, to the venues, to our restaurants, we are more than suppliers.

We are a community that is committed to giving you and your clients the best experience possible. To ďŹ nd out how we can help you with your next meeting or event visit tourismvancouver.com/meetings

HOTELS & VENUES

Rotterdam ahoy!

Construction has started on new event and concert venue Rotterdam Ahoy Convention Centre and RTM Stage. It is to be built next to the Ahoy Event & Exhibition Halls and give direct access to Ahoy Plaza and the venue, which was renovated and expanded last year. The centre will open its doors in 2020 and RTM Stage will be the largest auditorium in the Netherlands, with a seating capacity of 2,750 and serving as a concert hall for up to 7,000 when the seats are removed. This will also allow for the further expansion of events such as the North Sea Jazz Festival, the ABN AMRO World Tennis Tournament and maritime trade show Europort.

“I am extremely proud that today, after years of preparation, we were finally able to allow construction to commence,” said Ahoy’s CEO Peter van der Veer in July. “In January 2021 we will celebrate our 50th anniversary here at this wonderful new venue. I’m really looking forward to it!”

The renovation and expansion of the Event & Exhibition Halls and the opening of the new event venue are part of the larger Hart van Zuid area development.

“This is a unique collaboration in the Netherlands, in which the local authorities, the business community, schools and local residents are joining with Ballast Nedam/Heijmans to make the most of the area,” said director of the Ballast Nedam/Heijmans consortium Dick Laheij.

In addition, a cinema and hotel will open next to the venue in 2020/2021, creating a lively new square right on the doorstep.

Heijmans’s and Ballast Nedam’s job consists of property development, non-residential building and maintenance until 2043. The objective is to create a healthy environment that provides leisure activities, work, housing, shopping and meeting places, with easy access for cyclists and pedestrians.

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Rio Centro has emerged from a BRL45 million refurbishment by owner GL Events as one of the most versatile convention centres in Brazil, with trade show pavilions, amphitheatre (5,200 seats), convention centre, 5-star hotel, restaurant, TV studios and gardens. Its versatile design and first class management makes Rio Centro attractive to an eclectic mix of events, including LAAD Defence & Security - International Exhibition of Defence and Security and the International Book Fair of Rio de Janeiro. It has also brought events back to Rio such as the Convention of the Brazilian Association of Supermarkets (Abras), which took place in São Paulo for 15 years and returned to Rio in 2017.

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Thanks to a joint bid by Manchester Central, Marketing Manchester and the city’s academic community, the city has won European Hernia Society’s 2022 congress.

Taking place at Manchester Central, the congress will attract more than 1,000 visitors from 24 countries and it is the first time for over 20 years that the event will be held in England. Manchester Central attracts some 500,000 visitors to the city each year and generates more than £75 million for the local economy.

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Hard Rock Hotel London gave an exclusive preview to potential guests, ahead of opening in spring 2019 on the site of the former Cumberland Hotel. The property will have around 1,000 rooms and suites, bars and a Hard Rock Café and in the lobby, the Rock Shop will feature the brand’s popular merchandise. The hotel’s collection of memorabilia will pay tribute to former residents such as Jimi Hendrix, Diana Ross, Bob Dylan, Stevie Wonder and Madonna, plus a range of contemporary performers, making it a magnet for music lovers. .

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Hotel Okura Tokyo reopens as The Okura Tokyo in early September 2019.

The refurbishment retains the former property’s traditional simplicity and elegance, and brings a new level of luxury. A total of 508 rooms will be available in two buildings, one of which will provide fine dining options and banqueting facilities, with one of the largest hotel ballrooms in Tokyo and 19 other spaces. Advance reservations for individuals will be accepted from April 2019 and bookings for meetings and events will be open from September 2018.

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Scandic Hotels is to operate a new property in the Helsinki Central Railway Station building, due to open in 2020.

The railway was built between 1909 and 1919 and is at the core of the capital’s life. Part of the property will occupy the former offices of the state-owned railway company VR Group, with 483 rooms, conference facilities for up to 900 and a restaurant that accommodates 420 people. The project is being developed in cooperation with the Finland’s National Board of Antiquities and the City of Helsinki to ensure that the new hotel fits into the surrounding city environment.

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IFEMA safe and secure Madrid’s conference and exhibition centre IFEMA has installed a state-of-the art high security system of barriers aimed at preventing the use of vehicles as a weapon against people inside the venue and the building itself. It is integrated into IFEMA’s security operations.

The arrangement has been implemented at the four main entrances to the centre, where each year more than 700,000 vehicles pass through, mostly public transport or heavy-duty vehicles used to transport goods to the 110 plus events held there. The system is capable of supporting more than 2,000 daily movements, 24 hours a day, 365 days a year, and includes 92 automated bollards made of high performance steel, which are resistant to impact from goods vehicles at high speed, in accordance with international standards.

At the same time, a comprehensive update of IFEMA’s public address system is being carried out, both indoors and out, bringing a new communication channel in the event of emergencies, which guarantees complete effectiveness in any situation.

The €5 million systems are part of the centre’s €25 million investment plan for 2018. Over the next five years, IFEMA’s Strategic Plan includes an expected investment of €100 million for the improvement and installation of infrastructure, communications, digitisation and security.

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CONGRESSES

Tuesday November 27th

CONGRESS SPECIAL Vienna on a roll Swiss events run like clockwork The 460 events staged at Swiss Convention Centres last year had an economic impact of some SFr440 million and contributed to local tourism. The world’s business and political elite gather at the World Economic Forum (WEF) in Davos, the Montreux Jazz Festival strikes a familiar chord and Basel plays timely host to the world’s biggest watch and jewellery show – these and other high profile events all bolster the country’s image.

The country’s ten biggest and best performing congress centres have teamed up as Swiss Convention Centres; they jointly attracted some 800,000 partici-

pants from across the world in 2015. All have at least 1,000sq.m of exhibition space and can each accommodate 1,000 delegates, in some cases up to 5,000.

Congress participants frequent local hotels and restaurants, often over several days, and visit cultural events and shops. They make an important economic contribution – a congress attendee spends an average of SFr550 per day in Switzerland.

This confirms the benefits of actively promoting the congress industry in Switzerland. By presenting themselves under the banner of Swiss Convention Centres, the ten congress destinations are able most effectively to showcase themselves internationally to ensure they remain a strong player in a competitive international market.

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Salzburg Exhibition & Congress Center and the Salzburgarena attracted more than 5,000 participants over one weekend in April, when it simultaneously hosted Juice PLUS+ LIVE! and Dental Symphony congress. Juice PLUS+ is one of the world’s leading manufacturers of quality food supplements and brought some 5,000 franchise partners to the event. The congress and exhibition for dentists and dental technicians focused on the cooperative relationship between surgeries and laboratories. “Events like these aren’t just immensely profitable to the exhibition and congress centre, they have knock-on benefits for the city and region – the average congress guest spends more than €400 per day,” said CEO at Messezentrum Salzburg Michael Wagner.

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IDEAS NEED SPACE! Clever event architecture Flexible room concepts for 400-29,000 visitors Perfect location and easy accessibility Expert consultation and exceptional service

Austria Center Vienna brought more than 100,000 international participants to Vienna for the first time. And in 2017, the venue again exceeded the record revenues of the previous year.

Austria Center Vienna plays a significant part in the city’s standing as a destination. “Our focus on large-scale congresses is paying dividends – over the past four years we have almost doubled the number of international participants at the venue,” said spokeswoman for the management board Susanne Baumann-Söllner.

Last year, around 105,000 international participants attended events hosted at the nation’s largest congress centre. This represents a 13% year-on-year increase and a jump of 104% since 2013, when Baumann-Söllner assumed responsibility for the venue’s congress business.

At €538, a typical congress delegate spends around twice as much as the average visitor to Vienna, making inter-

national competition very strong in the congress tourism sector. Participants that came to the venue during 2017, generated an economic impact of around €455 million, benefiting the tourism industry, hospitality industry and wider infrastructure, according to a report published by Institute for Advanced Studies (IHS). International congress guests secured more than 3,000 jobs in Austria in 2017 alone.

With 18 congresses and Austria’s rotating presidency of the EU Council for the second half of 2018, this year is looking positive for the centre. In addition, the danubeSAIL modernisation project anticipated for 2019 holds promise for the future, bringing a new access building with skywalk and three additional entrances, which will make it easier to run several events simultaneously on different levels. A canopy, the DanubeSAIL, will be added to the square outside the building, providing protection for the outdoor space. By completion in 2022, the project will have added 4,200sq.m of indoor and outdoor space to the centre.

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Bella Center Copenhagen will have new facilities in late 2020 with an expansion of around 14,000sq.m, including a large congress hall with capacity for 7,000 (theatre) and 7,000sq.m of flexible space. “With an estimated 73,000 delegates from across the world coming to our centre, 2018 is turning out to be yet another busy congress year for us, with international events such as the EAU, EAGE, ITS World Congress and BIO-Europe in 2018. And we are delighted that some of these events are returning clients, too,” said director of congress & event sales Lise Sparre Milandt.

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CONGRESSES

Congress money Congresses rolls into Cologne a tonic for Ljubljana KölnKongress hosts 2,000 events per year and participants spend an average of €571 per head, making congresses and conferences an important economic factor for the city, securing more than 3,000 jobs, according to the latest Ifo study.

Overall, visitors to Flora, Gürzenich, Tanzbrunnen and Congress-Centrum Kölnmesse, all KölnKongress locations, part with around €233.1 million a year, of which almost 80% (€185.5 million) is spent in the city. Throughout Germany, delegate expenditure generates €411.8 million of economic turnover and Cologne produces the largest share with €301.4 million, benefiting service providers such as hotels, restaurants, taxi and bus companies and the retail trade.

“Events make a significant contribution to the economic performance of every municipality, particularly congress participants, who spend most of their money in the city rather than in the congress centre,” said Horst Penzkofer of Munich’s Ifo Institute.

Events account for half the visitors to KölnKongress. “As a result, event centres secure jobs and make a location economically attractive for visitors from outside the city and for companies to move there,” said chief executive of KölnKongress Bernhard Conin.

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World-class onsite delivery, in a world-class facility in one of the world’s most beautiful settings.

Alex Grose

Managing Director Investing in African Mining Indaba

Cankarjev dom, CD Congress Centre in Ljubljana, continues to attract large international events. In September 2020, a congress of the European Association of Nurses for Dialysis and Transplantation/European Health Care (EDTNA/ ERCA) will take place for the second time in the centre, bringing 1,500 experts to the Slovenian capital.

September 2020 is testimony to the success of CD Congress Centre Ljubljana. It will host three important international meetings in a row: The International Congress on Parkinson’s Disease (IAPRD), the EDNA / ERCA Congress and the Meeting of the European Society for Paediatric Nephrology (ESPN).

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ICC Birmingham welcomed more than 1,000 delegates a day to the two-day 17th Inclusion International World Congress at the end of May this year. It is the first time the event has been held in Birmingham.

The venue was chosen because it is easy to reach for international delegates and also for its accessibility. “We were impressed by the commitment of the ICC team to some Learning Disability awareness training delivered by Midland Mencap,” says Connie Laurin-Bowie from Inclusion International.

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Lyon roars Lyon For Events celebrated a record year in 2017 with sales of €63 million, an 11% increase on 2015. Venue management expert GL Events launched Lyon for Events to embrace its four venues – Centre de Congrès de Lyon, Eurexpo Lyon, Sucrière and Matmut Stadium de Gerland – which hosted 550 events and 2.2 million visitors.

All four venues made a valuable contribution. Eurexpo consolidated existing shows and launched new ones on gastronomy, chemistry and wedding; the Congress Centre hosted events like the European Vascular Surgery Congress (ESVS), the World Bridge Championship and the national Coca Cola convention; La Sucrière combined 40 corporate events with art fairs such as the Biennale of modern art and the Matmut Stadium de Gerland won new business thanks to its renovated and expanded spaces.

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At its Recognition Award Gala in November, the Palais des congrès de Montréal marked the invaluable contribution of 18 ambassadors who helped bring 12 international conferences to Montréal. These events represent more than C$73 million to the local economy and will draw more than 32,000 delegates to the city.

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Science and aviation fly high in Chiba This year, convention centre Makuhari Messe in Chiba hosted the annual Japan Geoscience Union Meeting, bringing together diverse researchers from institutions worldwide and some 8,000 participants.

The event included seminars on geoscience by professors from Ibaraki University and National Institute of Advanced Industrial Science and Technology, a poster presentation by high school students and a free session for local residents. A live presentation on a Hyperwall aimed at a high school audience was given by scientists from NASA and JAXA. Afterwards, participants visited attractions that included the Chibanian site, Horinji Temple, Sapporo Beer Garden and Research Center tours, organised by the Chiba Convention Bureau and local suppliers.

In addition, the 13th ACI Asia-Pacific Regional Assembly, Conference and Exhibition brought 500 delegations to the city from 43 countries to pursue the advancement of the world’s aviation industry.

Delegates also enjoyed an insight into Japanese culture in a calligraphy class and through watching traditional Japanese dance.

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Nestling in the shadow of the majestic Table Mountain, and overlooking the spectacular Atlantic Ocean, the CTICC is a magical place where the imagined becomes real, visions turn into strategies, consumers become customers, and strangers from across the globe become colleagues, partners and friends.

So much more than a multi-purpose event destination, this African icon combines expansive venues, impeccable service, cutting-edge technology and the finest global cuisine, to transform your convention, conference, exhibition, banquet or meeting into an extraordinary experience.

For more information, or to book your event at the CTICC, call +27 21 410 5000, email sales@cticc.co.za or visit www.cticc.co.za.

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INNOVATION

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INNOVATION Your next coffee break food… out of a printer?

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ou may think this is a bit futuristic but 3D food printing is gaining ever more traction as a way to create and personalise food. Since IBTM World is your source of inspiration and innovation, the show takes you to the (very near) future, showcasing in the Innovation Zone the creations of Andrey Barna, founder of CEO Chocola3d, a 3D food printing solution.

3D food printing… Really?

Yes, we use FDM 3D printing technology. A smart, accurate robot with a cream injector creates dishes in any form, layer by layer. For that you use liquid food materials such as melted chocolate or paste like cheese or meat pâté.

« Your delegate can choose or create any 3D meal from a picture »

Give us a couple of examples of dishes we can include in our meeting.

The most important thing will be personalisation. Your delegate can choose or create any 3D meal from a picture and enjoy the desserts in the form of a logo

or a famous painting. We can 3D-print Malevich paintings from different colours of chocolate or a Picasso from cheese with berry juice. It gives new meaning to the event.

The meeting of the future: how will we get or choose our food?

First, you choose your food using VR glasses, possibly with the help of the AI of your virtual assistant, who will propose exactly the right food for you, after analysing your tastes from Facebook, Google or even your favourite toys from

What can your conference learn from the music industry?

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hairman of Amondo Mark Buckle knows about the music industry: Amondo’s solutions help some of the largest events in the field generate shared experiences and content to improve engagement and visibility. Innovation is best inspired by observing other industries, so even if you don’t organise cool concerts, what can you learn from them to engage delegates before, during and after the event?

What can we learn from music events to generate more engagement?

The events industry tends to treat attendees as ‘something’ that needs to be processed rather than ‘someone’ for whom an individual experience has been designed. Technology is focused on getting people to the event (hotel reservations), into the event (registration) and entertained (in-event voting) and no value is placed on what it feels like to be at an event. For example, the ability to review presentations easily afterwards, to capture the wider social aspects as a coherent story, to amplify this story via social channels, etc.

Festivals are great events, what can they teach us?

• They are BRANDS. They differentiate themselves by identifying what makes them special; they engage consumers beyond the functional (it’s music in a field) to the emotional – you will have a unique experience. They think about their positioning, their offering, their values, their personality.

• They are about PEOPLE. From the outset, they generate expectation, followed by the experience itself, then the afterglow of having been there. We are rarely attending them as individuals, more often with a group, and as part of a business community with shared interests for B2B events. So is there a way of reframing these events as shared experiences, so that the marketing narrative creates a sense of community?

• They are about SPONSORSHIP. The ability to capture the experience is a platform for sponsors. They are looking for fan-to-fan sharing of experiential content, so that the brands form part of the consumer experience – and they will pay for it.

« Think of your event as “shared experiences, where the marketing narrative creates a sense of community” » In that context, what new types of meeting professionals will be necessary tomorrow?

To drive engagement through storytelling, there will increasingly be a need for the curation of social content around events. I foresee the job title content/ social/experience curation manager becoming a lot more prevalent.

Meet Mark at “What the MICE industry can learn from the music industry on amplifying content”, Tuesday, 16:45 – 17:45, Knowledge Theatre 3

early childhood. Next, with the help of a special application, you choose your desired flavours. Then 3D printers will create your meal and the dishes will be delivered by a robot waiter. Bon appetit!

Meet Andrey at “How 3D printing will make food the star of the event”, Tuesday, 15:30 – 16:30, Knowledge Theatre 2

Time to get hands-on at the Exploratory Zone Not to be missed! Go and explore this new and immersive technology showcase by IBTM World.

POD A. Fielddrive will be demonstrating brand new facial recognition software for your meetings.

POD B. Amondo uses content curation technology to transform all the content created and shared around an event into an immersive feed, personalised for every single user.

POD F. MACH 3 Management challenges you to a different team building experience with 3 virtual reality flight simulators - mixing the world of combat and virtual reality to create exceptional team-building experiences.

POD G. 3DFoodlab offers you the future kitchen with food printing technology.

Stop by to see foods, snacks and desserts 3D printed in front of you – taste a chocolate IBTM World logo.

POD I. Surround Vision showcases new technologies within augmented reality and virtual reality such as Volumetric Capture, Motion Capture, Game Engine and Photogrammetry, which are changing the face of entertainment and live events. Put on a headset to see their latest volumetric capture and augmented reality applications to get a feel for the power of this tech.

POD K. Skullmapping is an artistic collective specialising in projection mapping projects, VR experiences, and hologram. Come and see the how projection mapping tells a story while at the dinner table, the 3D show demo of ‘Le Petit Chef’ is an unparalleled and unique gastronomic experience full of fun and surprises.

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WELCOME TO SPACE WORLD

DAY01

Tuesday November 27th

IFEMA CONGRESSES AND EVENTS MADRID

12 HALLS | 85 ROOMS | 2 AUDITORIUMS | 2 CATWALKS

At IFEMA´s Congresses and Events Madrid you can rent spaces for international events, conventions, congresses and meetings.

Myriad spaces with infinite possibilities.

www.convencionesycongresos.ifema.es

INNOVATION

Get ready to brave the new world of VR and AR

V

R, AR, MR… one of the most promising technologies for meetings & events. Corbin Ball highlights the new realities which will replace or complement the ones we are using today. Tomorrow has arrived...

« Onsite data collection points track the attendee journey and that data can be integrated into a customer record » Can you give us a few examples of how VR/AR solutions will be integrated into meetings?

By using virtual reality (VR), augmented reality (AR) and mixed reality (MR), users can enter worlds created to entertain, provide demonstrations and sell a concept or product. Here are just two examples: • VR creates a greatly engaging sensory ride but is often an isolating, individual experience. It can be used for site inspections, demos, booth and stage set design (before committing), room diagramming.

• AR and MR (that superimpose images on a user’s view of the real world) will apply in product demos using tethered tablets where AR brings a picture to life, even using delegate phones or AR video walls and mirrors incorporating AR in a video display, adding gesture recognition to provide engaging displays – at a booth for instance.

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Did you think of the area you need OUTSIDE the meeting room?

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he way people interact has changed and that logically impacts on the dynamic at meetings and events. IACC recently ran its 2018 global research into meeting surroundings and CEO Mark Cooper will explain the conclusions of this essential study about where we will meet. Here is an appetiser.

« The need for ideas sharing and collaboration kicks in at the event » A key question is whether these experiences can be collective…

This is an important point. VR is isolating (although helpful in a number of ways).

AR can be a more collective experience and lends itself in many ways to events.

What is the most promising technology you have seen so far, for events & meetings?

Currently, the explosion of onsite data collection points that track the attendee journey and the ability to integrate that data into a customer record is very important. Individually, this can be used to personalise communication and the event experience and collectively, it can be used to improve the event and better target group interests.

Meet Corbin at “ How VR and AR will impact the future of events and exhibitions”, Tuesday, 13:00 – 13:00, Knowledge Theatre 1

What key evolutions in the way we meet should venues take into account?

The transition from information sharing to problem sharing and solution finding: information is shared ahead of the meeting and the need for ideas sharing and collaboration kicks in at the event. So we see spaces developing that foster discussions. The space outside the meeting room is critical and some say more important than the meeting room itself. How many planners specify the dimensions of the networking space as they specify the meeting room size in their RFP? Can you give us examples of how meeting rooms will change?

The quality of the internet infrastructure will have to improve – venues need to guarantee internet speeds and connectivity quality, and prepare for sharing detailed reports post meeting to clients, to help them prepare for the next meeting. Also, meeting rooms

At OREA Hotel Pyramida in Prague, Pepper the robot greets guests as they arrive, gives them directions and answers their questions about the hotel and the neighbourhood. And more than just functional, he entertains and will dance on request. He is also aiming to be multilingual and although he currently speaks English, by the end of the year Pepper will have learned to speak Czech; more languages are being planned. Eventually, he should be connected to the hotel’s system and be able to help guests to check in.

Stand H12

will feature furniture that is light and easy to form and reform into different layouts.

You ran this research project.

What surprised you most?

The big changes are in F&B management.

It is the element of a meeting where you can touch all five senses, critical to creating an experience and something memorable. Also, planners and venues are struggling to manage a fast increasing list of personal dietary requests, cultural/religious requirements and allergens.

IACC will develop a guide to menu management this year.

Meet Mark at “What does the meeting room of the future look like”, Tuesday, 13:30 – 14:00, Knowledge Theatre 1

Download the App

Messe Stuttgart has installed fourth generation WLAN, LAN and internet technology throughout the venue to provide not only the fastest on the market but also the most secure. It can guarantee a data transmission rate of 1300 Mbit per second.

Stand F50

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Tuesday November 27th

SERVICES

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SERVICES Follow us on Twitter @ibtmworld, #ibtmworld

Lip Smacking Foodie Tours organises award-winning dining for individuals and groups of up to 250 at four of the top restaurants in Las Vegas. Guests receive immediate VIP seating, three signature dishes at every restaurant and a guided tour packed with sights along the way. Chefs greet diners, prepare cocktails at the table and customers can sit next to a different person each time, enjoying greater networking opportunities while tasting top quality food and drinks.

Stand K38 Through AIR FRANCE KLM Global Meetings & Events tailored service for MICE events, organisers can create an event in just a few clicks on the carriers’ website. Through a quick, uncomplicated booking process, they can benefit from discounts of up to 15% on flights, applicable throughout Air France KLM’s network, including Air France/KLM codeshare flights, and these fares are valid from five days before to five days after an event. www.globalmeetings.airfranceklm.com Stand D50

Abbit Meeting Innovators is now part of PFL group, bringing new infrastructure, expertise in video production, total event concept, web streaming, a larger management team and much more. In addition, the merging of the technical and logistical components will ramp up Abbit’s creativity and make Abbit MultiHub meetings even more competitive.

Stand J22

Austria’s Schladming Ski Link connects the celebrated skiing mountains Hauser Kaibling, Planai, Hochwurzen and Reiteralm, where 123km of uninterrupted slopes are connected by 44 cable cars and ski lifts. In 2019 and 2020, an investment of some €34.5 million in two new cable cars will make the region even more attractive. In 2019, the Planai cablecar will be renovated and converted from six-seat to 10-seat cars, and in 2020, the 12-seat Rohrmoos I chair lift will be replaced with a 10-seat cable car. Having worked up an appetite on the slopes, the fourmountain gourmet tour, opening this winter, offers culinary temptations among the most beautiful slopes of the fourmountain Ski Link.

Stand E80 DMC Liberty International Tourism Group (LITG) has announced the recent opening of a sport division, providing destination management services for companies, sponsors, federations and teams to sporting events worldwide. LITG taps into the expertise of nearly 800 multilingual professionals in some 67 countries. Proof of the pudding is LITG’s recent involvement in the FIFA World Cup in Russia, where it successfully implemented the needs of nearly 1,000 guests in 25 groups. Next challenge is UEFA EURO 2020, when LITG will be the only DMC with offices in 11 of the 12 host countries.

Stand O15

The Uganda Safari Chapter and Exclusive Services Group have joined World of DMCs. Independent tour operator The Uganda Safari Chapter specialises in individual and group safari travel to Uganda. The management team has more than 20 years of combined experience and creates imaginative safaris for tailor-made independent holidays, escorted groups and adventure expeditions. Exclusive Services Group also has in excess of 20 years’ experience and an intimate knowledge of Lebanon, its people and its cultural, religious and archaeological heritage. The DMC looks after more than 100 events and 8,000 guests a year.

Stand N10 (World of DMCs), L16 (Uganda Safari Chapter)

Hello Scotland has partnered with agency FiftyFive3 in Australia to bring more Aussie incentives and events to Scotland. Until now, Hello Scotland focused mainly on European travel but experience suggests that while Scotland may not be a regular destination for Australian incentives, it has the potential for lucrative, long stay events with strong heritage and cultural connections.

Stand N44

STAND EVENTS Immerse yourself in a fun Austrian photo experience at Austrian National Tourist Office. 16:15 – 19:00. Stand E80 Get your badge scanned and win a trip to one of 40+ destinations. GDA Global DMC Alliance. Stand N50 Enjoy a glass or two at Estonia Happy Hour. 17:00 – 18:00. Stand D27 Try Kölsch, traditional Cologne beer, and establish new contacts with Dorint Hotels & Resorts - Hotel Chain - Germany.

17:00 – 18:00. Stand F50

For shopping lovers – discover our exclusive services and benefits over a complimentary drink and tapa at our cafeterias in the city. El Corte Inglés, Department Stores. Stand C50 Drop your business card and win a 2-night stay for 2 at Mahogany Springs Lodge in Bwindi. Let’s Go Travel. Stand L16 Learn “What’s trending for meetings” by Pacific World, 10:30 – 11:00, 14:00 – 14:30, Stand O50

Discover Toulouse Exhibition and Convention Centre over a drink. 12:00 – 13:00. Stand E70

Preview the future based MPI Meetings Outlook: A Deep Dive into the Latest Business Trends. MPI. 12:00 – 13:00.

Stand K90

Join the press briefing and discover what’s new in Scotland. VisitScotland Business Events. 16:30. Stand F20

Come and taste the famous cooking of Lyon. Onlylyon Convention Bureau.

12:00 – 15:00. Stand D50

Meet Australia’s leading destinations and DMCs and sample some great Australian wines! Business Events Australia. 17:00 – 18:00. Stand I70 Enjoy South African wine and snacks with South Africa National Convention Bureau. Stand L30 Enjoy wine and bites with San Francisco Travel. 17:00 – 18:00. Stand K30 What Planner Personality are you? Take the quiz and understand what drives you to help you plan better meetings. Cvent.

Stand i30 Find out which destinations are on the rise for meetings and incentives worldwide at “What’s trending for meetings, incentives and events?”. Pacific World, 10:30 – 11:00, 14:00 – 14:30, Stand O50

Win a weekend in Copenhagen with a stay in the Hipster Meatpacking District at the brand new trendy Scandic Kødbyen hotel. Ovation DMC, 10:00 – 18:00.

Stand E25 Enjoy refreshments and small bites while learning more about the endless opportunities for meetings in New York City. NYC & Company, 16:00 – 18:00.

Stand K45 Discover sustainable events and activities for your groups. Indigo Travel & Events.

16:30 – 16:30, Stand C10 PCMA member & coffee meet up. 16:00 – 16:45. Stand M89 Wine and Tapas. What else? Location, gastronomy and atmosphere with Madrid Convention Bureau, 13:00-14:00, Stand C20

Unique venues for different events

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Tuesday November 27th

In Madrid you’ll find venues and spaces for large events, private presentations, exclusive meetings and the most groundbreaking conferences.

Madrid Destino offers an extensive selection of venues where business and magic meet. www.madrid-destino.com CAMPO DE LAS NACIONES Palacio Municipal de Congresos MADRID RÍO Caja Mágica Matadero Madrid CENTRO Teatro Español CentroCentro Cibeles Galería de Cristal del Palacio de Cibeles Medialab-Prado Fernán Gómez.

Centro Cultural de la Villa Pasaje de Colón Teatro Circo Price Conde Duque Casa de la Panadería Faro de Moncloa CASA DE CAMPO Pabellón Multiusos Madrid Arena Pabellón Satélite Madrid Arena Pabellón de Cristal Teatro Auditorio Contact us: eventos@madrid-destino.com www.madrid-destino.com

SUSTAINABILITY & CSR

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SUSTAINABILITY & CSR

Boost your health at Messe Wien Messe Wien Exhibitions & Congress Center has won the accolade of becoming the first venue in Austria entitled to call itself a ‘Healthy Venue’, according to the requirements of the World Obesity Federation. It is one of just four qualifying venues in Europe and only the fifth in the world. “We are very proud to be domestic pioneers in the field of healthy events,” said CEO of Reed Exhibitions Österreich Benedikt Binder-Krieglstein.

Bad eating habits are inherent in attending events. Delegates grab unhealthy snacks and sugary drinks, spend their day in artificial light and take little exercise, all of which increases stress and diminishes any sense of wellbeing. So, owner of Messe Wien Reed Exhibitions has been working with the World Obesity Federation to mitigate these factors.

Now, as a Healthy Venue, Messe Wien encourages visitors and staff to live more

Carbon copy for Meliá Hotels Meliá Hotels International is to join the #PorElClima community as part of its commitment to combat climate change.

The pioneering Spanish project brings together individuals, companies, organisations and public administration with

healthily during events. The enhancements cover safety in the workplace, healthy catering and increased exercising, which improve attention span, concentration and productivity, according to the federation.

Messe Wien customers can choose from a selection of high-quality, low-sugar, low-salt foods, and pick items that don’t contain saturated fats. Reed Exhibitions has made free drinking water available throughout the entire complex and is offering a number of ways to increase the amount of movement and exercise participants enjoy at events.

They can cycle to and from the venue, using options such as the Citybike Wien, which has three pick-up/drop-off stations close to the centre; there are tips on how to get to and from the show on foot, standing-height tables for use at conferences and meetings, the provision of access to sports, fitness and recreational amenities, plus encouragement to use leisure facilities in the immediate vicinity such as the Wiener Prater park.

Stand E80

Iberostar wages war on plastic

a goal to ensure Spain complies with its Paris Agreement commitment to reduce emissions. The agreement defined objectives for slowing global warming and limiting the increase in the earth’s temperature to 1.5°C. Having optimised internal efficiencies, the company has reduced CO2 emissions by around 13% per hotel since 2007 and its energy management system has achieved ISO 50.001 certification.

“We aim to contribute to the development of a more sustainable tourism industry. We are aware that the hotel industry is particularly sensitive to the environment in which it operates and that we have an opportunity to raise awareness among millions of customers and promote responsible hotel experiences,” said vice president and CEO Gabriel Escarrer.

Stand N60

Iberostar Hotels & Resorts is set to reduce plastic pollution in its 110 hotels worldwide by 2019 as part of ‘Wave of Change’, an initiative designed in line with Goal 14 of the United Nations Sustainable Development Goals. The project was launched in 2017 after an internal audit of all products that contained plastic and the first step was to eliminate the use of 10 million plastic straws.

Since June, 39 Iberostar hotels in Spain have been replacing single use plastics with alternative eco-friendly materials and the company will have successfully prevented the generation of 200,000kg of plastic waste in 2018.

Actions include replacing plastic bottles with glass, substituting plastic bin liners with biodegradable ones and the redesign of amenities such as pens and

pencils. Other options under examination are the replacement of plastic plates, cups and cutlery with bamboo or similar products.

More than 80% of the group’s hotels are on the sea and to engage guests and employees, in July, all Iberostar hotels organised activities aimed at raising awareness of the need to care for our oceans. Hotel lobbies were lined with murals created with guests’ fingerprints and the beaches became impromptu art galleries with ocean-based figures and patterns traced in the sand. Iberostar guests were able to share their artistic creations through photographs and posts on social media, using the hashtags #OlaDeCambio and #WaveOfChange.

Stand O39

Edinburgh International Conference Centre (EICC) has paved the way for students to have a career in the UK events industry, now valued at over £40 billion, with a showcase to educate students from schools, colleges and universities and raise their awareness about skilled jobs in hospitality, which is still low. This will become an annual fixture. Students were given tours of the venue before listening to guest speakers from the industry - ExecSpace, Sheraton Grand Hotel/Edinburgh Hoteliers Association, and Leith’s at the EICC, followed by a Q&A and panel discussion.

Stand F20

Guests at the Court Classique Suite Hotel in Pretoria can contribute R1 per guest per day to a charity fund and the money raised is matched rand for rand by the hotel and distributed to local charities. These include The Little Tubbies Pre-School, The Tshwane Place of Safety Association, Eye for Others and ad hoc support of other charities such as Deaf Friendly and Street Smart.

Stand L30

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09:00 – 10:00 Knowledge Theatre 1

Humans of business: why connection matters Charlotte Pearce, founder & CEO, Inkpact

DAY01

TODAY’S PROGRAMME

11:45 – 12:45 Knowledge Theatre 3

Marketing in a GDPR World

Bruce Smith, co-founder Northpointe Meetings and Incentives

14:15 – 15:15 Knowledge Theatre 2

Practical Anti-Terror Strategies for Conferences and Events

Steff Berger, MD, VOBE - Inspires People

Jake Collier, Tenax Analytics

Tuesday November 27th

16:45 – 17:45 Knowledge Theatre 2

Future Meeting Space: new requirements, new formats, new meeting areas

Matthias Schultze, managing director GCB German Convention Bureau

10:30 – 11:30 Knowledge Theatre 1

14:15 – 15:15 Knowledge Theatre 3

The ibtm world Industry Trends Report 2018

13:00 – 13:30 Knowledge Theatre 1

Marketing

Corbin Ball, founder, Corbin Ball & Co.

Alistair Turner, managing director, EIGHT PR &

How VR and AR will impact the future of events and exhibitions

The keys to identifying talent in our industry Sesión en Español

Rob Davidson, MD, MICE Knowledge 15:30 – 16:30 Knowledge Theatre 1 13:30 – 14:00 Knowledge Theatre 1 10:30 – 11:30 Knowledge Theatre 2

Multi-Cultural Design Thinking: Custom Touches for Remarkable Events

What does the meeting room of the future look like?

Growing your business: Work Less Win More innovation, The Experience is the Marketing

Mathias Posch, president IAPCO

Nicky McGrane, CEO, Conference Partners 15:30 – 16:30 Knowledge Theatre 2 13:00 – 14:00 Knowledge Theatre 2

10:30 – 11:30 Knowledge Theatre 3

Say goodbye to boring meetings

Employee engagement: Getting the most out of your staff Leslie B. Rogers, employee engagement

How 3D printing will make food the star of the event Andrey Barna, founder Chocola3D, 3D Food lab

consultant, Leslie B. Rogers Consulting

15:30 – 16:30 Knowledge Theatre 3 13:00 – 14:00 Knowledge Theatre 3

Proving event value made easy

Are you ready for the future of events?

Moderator: Fiona Pelham, CEO, Positive Impact

Ilka Dzeik, senior partner, Event ROI Institute

Panellists: Shaw Conference Centre,

Europe

Edmonton, Messuskeskus Expo and

Greg Orme, leadership speaker, London

Convention Centre Helsinki and UNFCCC

Business School

Leveraging facial recognition at events to deliver value, improved security and greater attendee engagement Danny Stevens, founder and CEO, fielddrive

Industry trends Engagement and Experience Safety and Security

How AR & VR are transforming the face of events

16:45 – 17:45 Knowledge Theatre 1

and VR creative director at Sky

Dahlia El Gazzar, Dhalia + Inc

Richard Nockles, founder of Surround Vision

Sustainability and CSR Professional Development,

Recruitment and Well-being

Business Development and Strategy Marketing and Digital Strategy

14:15 – 15:15 Knowledge Theatre 1 11:45 – 12:45 Knowledge Theatre 2

IBTM KNOWLEDGE PROGRAMME 2018

Creativity

Group

The Future-Ready Leader

Mark Buckle, chairman & advisor, Amondo

Innovation, Technology and

Rosa Garriga Mora, meeting architect, Kenes

11:45 – 12:45 Knowledge Theatre 1

What the MICE industry can learn from the music industry on amplifying content

Kevin Jackson, director of ideas and

Mark Cooper, CEO, IACC

International

16:45 – 17:45 Knowledge Theatre 3

Wine & Apps: solutions to transform your events + your team

Sesión en Español

Like our photos on Instagram @ibtmworld

STAND K15

WORLD 33

ThailandCVB

businesseventsth

businesseventsthailand

WORLD

Networking at IBTM World.

Join us!

Networking is an essential and crucial part of your time at IBTM World.

Here is a number of functions that provide the perfect opportunity to make connections with new contacts, strengthen existing relationships and meet with friends and colleagues in a relaxed atmosphere.

Networking Hour

Prepare to be amazed and party with IBTM World exhibitors as they pull out all the stops to showcase what their wonderful destination or services can do for your business.

Buyer Talk

Join us at Opium Barcelona from 22:00 – 02:00 where you will be able to dance the night away, while doing valuable networking of course. Free entry with your IBTM World Badge.

“

@MeetBarcelo Nuevos #hoteles, mas destinos y un espacio pionero para organizar todo tipo reuniones y presentaciones, son las novedades que Barceló Hotel Group presentará en la #ibtmworld de Barcelona #Eventprofs #MICE

Wednesday, November 28th 22:00 - 02:00 Opium Barcelona

Mice Atout France‫@ ‏‬Cluster_mice Enjoy an authentic French aperitif sponsored by the New Aquitaine (Bordeaux & Basque country) every day at 12h30 during #IBTMworld. Join us at France booth D50, bon appétit! #IBTM2018 #Bizinfrance #MICE #IBTMfrance

What events do you organise? We are a travel agency with a focus on meetings & incentives, tailor-made group travel and high-end FIT’s. We aim to deliver a very customised and personalised service, even for FIT’s.

Welcome Party

Tuesday, November 27th 18:00-20:00 Pavillion Hall 3, The Fira Exhibition Centre

Tuesday November 27th

Club Night at Opium

Wednesday, November 28th 18:00 - 19:00 IBTM World show floor

Grab your dancing shoes for this year’s Welcome Reception ‘Hits & Beats’. Unwind with music and networking.

DAY01

NETWORKING AT IBTM WORLD

Marianne Impens, Managing Director of MI AGENCY, Belgium What are you mostly looking for at IBTM World? Mainly, I concentrate on hotels, DMCs, destinations, I get updated on the industry and search for new ideas. I also meet contacts with whom I have a current file (faceto-face meetings remain important).

What is changing in your events?

There is no general trend but some clients integrate a study programme, with site visits, etc., on top of a planned meeting and instead of more incentive time.

“

34

A tip for exhibitors? Relevant, to the point presentations, with interesting conversation that makes it easier for us to sell a destination or hotel/venue.

ADVERTORIAL

@SavaEvents Excited to announce that #SavaEvents has been shortlisted for the prestigious #IBTMWorld Tech Watch Award 2018! A big thanks to the judges for recognizing our innovative event management platform as a product that will impact the #events industry

hub27 – a new multifunctional hall in Berlin

Berlin is an exciting and vibrant city and the place to be for conferences, events and meetings. With the construction of an additional multifunctional hall, Berlin is strengthening its position in the international trade fair and convention sector. The new hall will provide 10,000 m². Equipped with the latest technology, it can be flexibly adapted to the needs of each event. Thus the hall will also be usahub27 © Messe Berlin

ble for larger congresses. Construction is scheduled to be completed

by April 2019. Highlight of the hub27 is the roof terrace overlooking Berlin for up to 200 people. How about a site inspection? You can already take a stroll through hub27 at a VR showroom: hub27-berlin.com. More information: convention.visitBerlin.com

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DAY01

Tuesday November 27th

2018/19 bArcelonA, SpAin 27-29 noveMber 2018

Abu dhAbi, uAe 25-27 MArch 2019

Mexico city, Mexico 29-30 MAy 2019

beijing, chinA 28-29 AuguSt 2019

WORLD 37

LOGISTICS

Essential Information

Fira Gran Via Barcelona Recinto Gran Via Avenida Juan Carlos I, 58-64 Hall 3, 08908 L’Hospitalet de Llobregat Barcelona, Spain Customer Service Helpline: +44 (0) 20 8271 2127

Show Opening Times

Tuesday November 27th 2018 08:45 - 18:00 Wednesday November 28th 2018 08:45 - 19:00 Thursday November 29th 2018 08:45 - 17:00

Global Media Partners Zone

Pick up complimentary copies of the industry’s leading trade publications on display in the Global Media Partners Zone in the Knowledge Programme Village.

Hosted Buyer® Lounges

All Hosted Buyers have special access to two Hosted Buyer Lounges on the exhibition floor.

The lounges will provide the opportunity to relax and network with colleagues between appointments. A complimentary buffet lunch will be available every day in the Hosted Buyer Lounge West and the Italy Hosted Buyer Lounge East between 13:00 and 14:00, provided by Fira de Barcelona.

Access

Wheelchair access is available from the Accés Sud entrance of the venue to the exhibition hall via lifts from the main foyer. Toilets accessible by wheelchair are available within the main toilets at the venue.

Accommodation

Visit www.ibtmworld.com/travel-discounts where you can browse the directory of official IBTM World hotels with discounted rates.

ACS Knowledge Village

The IBTM World Knowledge Programme runs throughout the event in the ACS Knowledge Village. Experience three high-profile keynote speakers, plus innovative education and panel discussions delivered in a creative and engaging environment.

Admissions Policy

To view the IBTM World Admissions Policy please visit www.ibtmworld.com/admissionspolicy/

Cafés and Restaurants

There are many dining options at IBTM World from cafés and restaurants to the IBTM World Bar, offering light snacks, beverages, buffets or full dining service, located around the exhibition floor and throughout Hall 3.

Recharge zone

Recharge yourself and your phone. Located between block C and D, the area is sponsored

by Hotelmap.

Wi-Fi

Complimentary Wi-Fi is available at the venue.

Network: IBTM World 2018 Password: ibtmworld

Exploratory Zone

The brand new Exploratory Zone offers a lively interactive experience, showcasing the tech of tomorrow right at the heart of the IBTM World show floor.

Media Centre and Press Conference Room

The IBTM World Media Centre, sponsored

by Sri Lanka Convention Bureau, provides dedicated resources for the international media. Located on the show floor Block P, it’s the one-stop shop for all press enquiries and press conferences at IBTM World.

Cash Point

There is a cash point located in the registration area at the Accés Sud entrance.

Cloakroom and Luggage Storage

There are two cloakrooms available with luggage storage facilities. Blue Cloakroom is located at the Central Bus Station and Orange Cloakroom is located at room CC.1, up the escalators above registration. Please note that at peak times these areas will be busy.

Exhibitor Scanners

Please collect your exhibitor scanners from the Livebuzz distribution point and at Accés Sud you can upload your collected data throughout the day. We are also offering complimentary lead scanning through the IBTM World app.

First Aid

The First Aid point is located on Block C, behind stand C10. If the First Aid point cannot be reached, please contact the hall manager who will direct the medic to the incident.

The IBTM World Stand Awards will recognise and highlight the best and most effective exhibitors and their stands. Winners will be notified on the second day of IBTM World and featured in the Show Daily.

Tech Bar

This “genius bar” style question and answer area is staffed by our technology experts to help you with the IBTM World App and introduce tech solutions to up your game. The Tech Bar can be found in the Exploratory Zone

Tech Watch Award

Meet the Tech Watch Award winner and see the winning technology presented on the 28th November at 13:30 – 14:00 in Knowledge Theatre 3.

Tourist Information

Visit the Barcelona Tourism desk situated in the entrance hall at Accés Sud for information on places of interest, restaurants, shopping, entertainment and local amenities to enjoy during your stay in Barcelona. You can also purchase tickets for travel around Barcelona.

Alternatively visit www.barcelonaturisme.com.

Travel

Fira Gran Via is easily accessible via the metro system. There are 2 metro stations close to the venue – Europa Fira, a 3-minute walk, and Fira station, which can be accessed directly from the Fira Sud entrance. Shuttle buses run between 40 plus Hosted Buyer hotels and IBTM World every morning and evening.

Airport shuttles are also available from the central bus station. On arrival at IBTM World, registration and cloakrooms are available in the Accès Sud entrance.

Official Shuttle Bus Timetable

All airport shuttles depart from the Central Bus Station, Hall 1.

Tuesday, November 27th Hotels to the Fira Gran Via 07:45 & 08:45

Car Parking

There is an underground car park at the venue; the entrance is at the front of the Fira. Payable in the car park.

Stand Awards

Networking Events

It’s not all work and no play – come along to our networking events and connect with the industry in a relaxed environment. Strengthen existing relationships and meet with new contacts, friends and colleagues.

Organiser’s Office

Located in the Europa Suite, the team will be available to help exhibitors and contractors with enquiries.

Reed Travel Exhibitions

Come along and meet the team at Stand H90 and discover more about Reed Travel Exhibitions and IBTM events.

Airport to Fira Gran Via & Fira Gran Via to Airport Every 15 minutes between these times: 08:00 – 19:00 Wednesday, November 28th Hotels to the Fira Gran Via 07:45 & 08:45 Airport to Fira Gran Via & Fira Gran Via to Airport Every 15 minutes between these times: 08:00 – 20:00 Thursday, November 29th Hotels to the Fira Gran Via 07:45 & 08:45 Airport to Fira Gran Via & Fira Gran Via to Airport Every 15 minutes between these times: 09:00 – 18:00 Get Social at #IBTMworld

Mobile Phone App Show Daily

The Show Daily is the official IBTM World newspaper which is produced and published daily by our media partner Grupo eventoplus.

The Show Daily will present updates and highlights from each day and report on activities and news at IBTM World, including interviews with experts, visitors and exhibitors.

Make sure you pick up your copy each day, available at the entrances, Hosted Buyer lounges or at the Show Daily Office located in the Media Centre.

Download the IBTM World app from Play Store and Apple Store or go to www.ibtmworld.com/ app. Use the app as your mobile show planner.

Features include an exhibitor directory, interactive floorplan, local guide and much, much more!

Download IBTM World Show Daily bit.ly/2znYgcr

Publisher: Grupo eventoplus Diputació 256, 5º 1ª 08007, Barcelona, Spain t +34 93 272 09 27 showdaily@eventoplus.com www.grupoeventoplus.com Director: Eric Mottard Editor: Lynn Wong Art direction: Maria Leone Editorial Committee: Gala Alberdi, Catherine Chetwynd, Elena Lea, Cristina Muñoz Soro, Asun Paniagua Photography: Gerard Franquesa, Vincenzo Rigogliuso Communication: Isabella Muller Business Development: José García Aguarod Events: Cristina Marín, María José Piñeiros Advertising and sales: Alex Barbero, Marina Bonet, Sandra Gómez, Pilar Lafuente, Carmen Mallavibarrena, Agata Puigmal, Carmen Sánchez, Gonzalo Ulecia, Fèlix Vives Coordination: Marina Trillo Administration: Noemí Ordóñez, Nabila Katira The Show Daily is published by eventoplus Medios, S.L. under licence from Reed Travel Exhibitions Limited. The copyright in the design and content of the Show Daily is owned by eventoplus Medios, S.L. and Reed Travel Exhibitions Limited and its licensors. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form, by an means – electronic, photocopying or otherwise – without the prior permission of Reed Travel Exhibitions Limited.

All entries have been supplied by the company listed in the Show Daily and while great care has been taken to ensure that the details are correct, neither Reed Travel Exhibitions Limited nor the publisher of the Show Daily accepts responsibility for any error, omission or claims made in the Show Daily or at the exhibition.

IBTM and IBTM Events symbols are trade marks of RELX Intellectual PropertiesSA, used under licence. Hosted Buyer us a trade mark of Reed Travel Exhibitions Limited. Reed Travel Exhibitions is a registered trade mark of RELX Group plc.

The Show Daily is printed on 100% chlorinefree paper using vegetable and mineral based inls and is recyclable.

Tuesday November 27th DAY01 FLOOR PLAN

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Moment Makers Photo Studio

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Technology Village

Seating Area

Hosted Buyer Lounge West

Theatre 3

Media Centre

Press Conference

Africa

UN Sustainability Advice

ACS Knowledge Village

Se Sp rv ea ic k e er D es k

Global Village

Theatre 2

Americas

Up to Organisers Office

Europe

Theatre 1

Key:

Asia & Middle East

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IBTM Sales Lounge

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UP TO MEETING ROOMS

Escalator to Walkway

Escalator to Walkway

’ Sud Acces Entrance & Registration

Tech Bar

Exploratory Zone

Hosted Buyer Support Desk

Fira Metro & Taxi

’ Sud Acces

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Central Bus Station

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Recharge Zone

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Seating Area

Seating Area

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Hosted Buyer Lounge East

Sponsored by

Dome Theatre

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BREAKING NEWS: Copenhagen Tops Lonely Planet´s Top Ten Cities 2019

It’s official. Copenhagen is THE best city to visit. But don’t take our word for it; this is the verdict of iconic travel guide book, Lonely Planet. So, if you plan to visit one place next year, make sure it’s Denmark and our capital, Copenhagen.

As a meeting planner, this can start right now, right here in Barcelona: make sure to visit the Danish stand at E25 and let us help you plan your next business event in award-winning Copenhagen.  www.businesseventsdenmark.com  Business Events Denmark  BizEventsDK