GS1 Australia year in review 2007

eview 2007 Year In Review 2007

Russell Stucki GS1 Australia Chairman

Maria Palazzolo GS1 Australia CEO

A Message from the Chairman and CEO There has never been a more exciting time to be championing supply chain excellence. As GS1 Australia continues to provide businesses with impartial advice, the tools, and the confidence to develop and adopt GS1 standards, we look back on 2007 as a period of progress and consolidation.

Technology and the GS1 System now enable Australian businesses truly to be part of the world community – with one global vision and one global language. Our diverse membership as well as government and education sectors draw on our wealth of experience in world-class supply chain development through global standards and technologies such as data synchronisation and RFID.

The year 2007 saw the undertaking of projects in many Australian industry sectors in line with GS1 programs worldwide. At the same time, GS1 Australia’s experts were called on to contribute on the international stage, sharing their knowledge and project outcomes. This review highlights our role as the local champion of global standards of supply chain excellence.

At the heart of this excellence is the integrity of the bar code standards that now have been in use for more than three decades.

In 2007 GS1 Australia took steps to alert members to the sale of unauthorised bar codes and escalated the issue to GS1 at a global level. Initiatives such as this are part of our ongoing commitment to educating our membership base while protecting their interests and the integrity of the GS1 System around the world.

In 2008 we stand poised to help our members take the next step in the evolution of their businesses. In these times of intense global change we support our members, associations and Alliance Partners as they strive to make their enterprise more sustainable and efficient. By helping members to employ the GS1 System right through their supply chains, we ensure greater visibility, transparency, and speed, thus providing them with the tools to use resources more effectively and unlock the power of Australian industry.

2 1

3 10

4

5 11

6

7 8 12

1

John LaVacca Asia Pacific Strategy Marketing & Sales Operations Leader IBM Business Consulting Services Council Officer Representing: Australian Information Industry Association

2

Ian King Chief Executive Officer Aus Meat Limited Council Officer Representing: Australian Meat and Livestock Industry

9

3

Ian Dunn Senior Business Manager Woolworths Limited Special Director Representing: Australian National Retailers Association

4

David Doherty Executive Director Supply Chain & Logistics Association of Australia Ltd Council Officer Representing: Supply Chain & Logistics Association of Aust Ltd,

5

Maria Palazzolo Chief Executive Officer GS1 Australia

6

Russell Stucki Chairman GS1 Australia

7

Sandra Przibilla Managing Director Liquor Merchants Association of Australia Council Officer Representing: Liquor Merchants Association of Australia

03

GS1 Australia’s Board

As an industry-led body our Board and Council members are an important touchstone in ensuring we stay true to our Vision, Mission and Values.

Each representative volunteers their time and expertise, uniting together as untiring advocates for the concept of collaboration that is central to successful supply chains.

13

16

15

14

8

Len Augustine Director, Marketing Resource Centre (APA) SAP Australia Pty Limited Council Officer Representing: Australian Information Industry Association

11

David McClure Director, Customer Service & Logistics Kraft Foods Limited Australia & New Zealand Council Officer Representing: Australian Industry Group

14

John Simpson Supply Chain Director Unilever Australasia Director Representing: Australian Food and Grocery Council

9

Gavin Williams Chief Executive Officer Packaging Council of Australia Inc Council Officer Representing: Packaging Council of Australia Inc

12

Michael Haire General Manager – E Data Administration Metcash Trading Limited Director Representing: National Associated Retail Grocers

15

Russ Neal Director Industry Policy Australian Food and Grocery Council Council Officer Representing: Australian Food and Grocery Council

13

Tim Piper Director Victoria Australian Industry Group Director Representing: Australian Industry Group

16

Peter Weber Executive Director Operations Nestlé Australia Limited Director Representing: Australian Industry Group

10

Gerry Farnell A&NZ Customer Service & Logistics Manager Procter & Gamble Australia Pty Limited Director Representing: Australian Food and Grocery Council

04

GS1 Chairman’s Message

Around the world more and more companies are turning to GS1 for the tools, standards and solutions to improve the way they do business.

At first, it was a single bar code standard – launched along with a promise to develop its potential by maintaining its integrity and creating value wherever possible through new and expanded uses. This one primary product line has become a wealth of technologies and user-driven standards.

At the heart of these standards is the same inaugural bar code first scanned 33 years ago and it is as robust, sound and relevant to users as ever. GS1 Australia as a member of GS1 has been proactive in protecting the integrity of this standard with the support of the global GS1 community.

Danny Wegman GS1 Chairman

As GS1 Australia continues to drive adoption efforts and promote value creation at a local level, the organisation is working cooperatively with many of the global initiatives in a range of sectors.

We at GS1 are honing our organisation to more effectively represent our vast offerings and are reviewing our financial model. GS1 Australia too is rethinking and redeveloping its membership and service offering. What we seek is an equitable model where the benefits and responsibilities are shared by everyone across the community. Together, we can make sure that the vital resource we have in GS1 remains available and viable to each and every constituent it serves.

As Chairman, I remain indebted to the GS1 community around the globe for their dedication and willingness to work toward our single vision. Every day GS1 pursues supply chain excellence for the benefit of its member companies.

Congratulations Danny Wegman GS1 Chairman

05

Vision & Mission Values

Our Vision Implementation of the GS1 System by Australian industry for the benefit of all users.

Our Mission To lead Australian industry in its adoption of the GS1 System by building a quality organisation that delivers global supply chain standards and support services.

Our Values GS1 Australia team members will: Act professionally – always ethically, honestly and with respect for each other and our members.

Work together – build trust-based partnerships by valuing open communication and collaborative decision-making.

Exceed expectations – pursue service excellence with enthusiasm.

Value our people – encourage development, expect commitment and acknowledge the contribution of others.

07

Our Focus

GS1 Australia is committed to leading Australian industry in their adoption of GS1’s unique, global, multi-industry identification system to deliver global supply chain standards and support services.

Our goals are: • A wider, deeper application of the GS1 System by our members throughout their enterprise • Engage with new sectors to adopt the GS1 System • Position GS1 Australia services to support the needs of members • Continue to offer our members demonstrable value through new and enhanced services, backed by effective education • Aim to build a sustainable organisation through effective management processes, working together in a professional manner with respect for others • Continue to be internationally active and aligned and have an organisational emphasis on efficient resource management, quality technology systems, effective knowledge management and, above all, outstanding people who we value

08

Our Senior Executive Team

Maria Palazzolo Chief Executive Officer “As we take our members to the next step in their supply chain development, you can see the enormous potential for Australian industry.

Heading GS1 Australia, Maria is excited by the opportunities and challenges facing the organisation. With expertise in the field of standards development and a wide range of industry experience, she is committed to excellence in supply chain management in Australia. In 2007 she continued to play a leading role on the international stage with her involvement in: • GS1 Management Board • GS1 Advisory Council • GDSN Management Board • GDSN Finance Committee • GSMP Board Committee of Standards (Chair) • GS1 Global Leadership Team • GS1 US Board of Governors

Mark Fuller Chief Operating Officer & Deputy Chief Executive Officer “Our work in the Asia Pacific region is increasingly important as trade grows.

We are seeing more and more initiatives supported by the GS1 System.”

With extensive experience in the manufacturing and ICT sectors, Mark oversees the day-to-day operations of GS1 Australia as well as the development and marketing of the organisation’s products and services. He also works closely with trade and industry associations, government bodies and GS1 Australia Alliance Partners. In 2007 Mark represented Australia internationally as a member of the Australia/NZ Supply Chain Council Leadership Group and was also a member of: • GSMP Data Accuracy Work group • Asia Pacific Regional Forum

Steven Pereira Chief Information Officer “The opportunity we have is to provide all members and future supply chain leaders with the ability to achieve learning outcomes which will lead them to adopt best practice supply chain management, based on standards that are robust, sustainable and global.”

Steven manages GS1 Australia’s business systems, standards and emerging technologies development and education programs. His current responsibilities include the development of supply chain RFID standards and the GS1 XML eMessaging standard; he is also involved in the move to integrate the high-tech industry’s RosettaNet standard into GS1. In addition, Steven is instrumental in creating partnerships between GS1 Australia and Australian higher education and tertiary institutions and represents GS1 Australia on a number of university advisory boards. On the global stage in 2007 Steven was active in: • Global Standards Management Process – Process Group member • RosettaNet, as RosettaNet Australia Affiliate Director

Colin Barnes Chief Financial Officer & Company Secretary

Sue Schmid General Manager of Standards Development

Richard Jones General Manager – Service Delivery

“Our new Customer Relationship Management (CRM) system enables us to look at each member and tailor our services to meet their needs.”

“GS1 DataBar makes it possible to put bar code information on small, hard-topackage items such as medication. This is important because in healthcare it opens up new ways to track and improve patient care and safety, while in retail it provides the ability to bar code items that previously could not have been bar coded.”

“With the groundwork that has been done this year, in 2008 we will see a much stronger emphasis on data quality in supply chain management.”

A certified CPA, Colin brings more than sixteen years of solid financial management knowledge to the role of CFO and Company Secretary, managing GS1 Australia’s business support systems. He is responsible for compliance and legal issues, finance and risk and asset management. Colin oversees a business services team providing essential services such as accounts, payroll, administration and credit control. In 2007 he was involved in the implementation of a new Enterprise Resource Planning system, including a new CRM tool at GS1 Australia.

Sue and her team ensure members are kept up to date with GS1 standards being developed and act as a conduit for Australian members when a standard needs to be changed through the global process. In 2007 the Standards team conducted scientific field tests for RFID usage up to 4 watt. They also worked closely with the Member and Industry Support team to implement GS1 XML in the healthcare and hardware sectors, and began the journey towards the GS1 DataBar Global Sunrise for 2010. In addition Sue is establishing a community of key people in Australia to be part of the global standards process. On the world stage she is active in: • GS1 Standards Architecture Group • Various Global Standards Management Process (GSMP) groups • Unique Consignment Reference pilot with the World Customs Organisation

In 2007 Richard’s team was responsible for the migration of GS1 Australia’s members from the EANnet data synchronisation service to GS1net, a global data synchronisation service which complies with the Global Data Synchronisation Network (GDSN).

Data accuracy is central to Richard’s role as the head of a team developing a new bar code testing system and a mobile bar code verification service. He has also been involved in finalising Version 2 of the Data Quality Framework.

In the international arena Richard is involved in: • GSMP Data Quality Framework Group • GSMP Data Quality Adoption Group • GSMP Data Accuracy Workgroup • GSMP Data Pool Business Meeting

Neale Austen General Manager – Business Solutions In 2007 Neale’s team oversaw the infrastructure preparation for the Australasian migration from EANnet to the GS1net data pool and participation in the GDSN. Neale took a leadership role in the development of the GDSN price synchronisation standard, which culminated in the world’s first secure price synchronisation via the GDSN and the certification of GS1net. He also oversaw the integration of GS1 Australia’s core business systems with GS1net, and the replacement of legacy IT systems with a new Enterprise Resource Planning system, including new Customer Relationship Management (CRM) capabilities.

Neale has also been involved in global systems solutions planning, namely: • GSMP GDSN Business Requirements Group • GSMP Item 3.0 Work Group • GSMP Price Synchronisation Work Group • GSMP Price Synchronisation Pilot Steering Committee • GSMP Enhanced Party Synchronisation Work Group • GDSN Data Pool Sub-committee • GDSN Global User Group

John Hearn General Manager – Member and Industry Support Team “Our aim is a strong customer service focus with an emphasis on implementation. This is how we can deliver value to our members.”

Working across more than eighteen industry sectors in Australia, in 2007 John and his three teams built a solid base for industry engagement with GS1 Australia and the GS1 global standards. The Member Support team runs a technical help desk, educates members about the GS1 System and conducts site visits. The Industry Support team is working across all sectors towards wider use of the GS1 standards in eMessaging, data synchronisation and supply chain management. The Corporate Accounts team works on a one-on-one basis at a company level with large Australian companies to facilitate the implementation of the GS1 standards. In 2007 John’s teams played a role in a range of industry pilots to establish best practice in supply chain management.

At a local and global level John was involved with: • GS1 Healthcare User Groups (Global and Australasian) • Hardware GS1 Action Group (HGAG) • National EPC Network Demonstrator Project Extension

Peter Chambers General Manager –Customer Services “We are reviewing the membership fee structure to find the most equitable model across the board for our membership.”

Peter is responsible for GS1 Australia’s membership administration and registry including the management of all membership functions and the setting and collection of membership fees for more than 15,000 members ranging from small businesses to multinational companies. In 2007 his team was involved in the implementation of a new Customer Relationship Management (CRM) tool at GS1 Australia which will enhance the way GS1 provides service to the membership and lays the foundations for increased levels of self-service in areas such as bar code test results and membership details. In 2007 Peter and his team began a review of the membership fee structure to establish a more equitable model to accommodate all members. Peter has also played a key role in the Australian number audit project, ensuring data integrity by auditing the use of bar codes at point of sale, as well as a related global project to ensure that the GS1 System is used uniformly across the globe.

13

Supporting Our Members

In 2007 GS1 Australia leveraged existing membership support services to offer practical and expert help and commenced a number of brand new initiatives at both local and global levels to protect members’ interests and address their needs.

Improved Membership Service Levels • As part of a strategy to improve membership service levels in the long term, GS1 Australia implemented a new core business system to integrate all financial and membership data and processes into a unified system.

• This included going live with the Customer Relationship Management (CRM) module in February 2007 to effectively manage our day-to-day interaction with more than 16,000 active members, Alliance Partners and stakeholders.

• As part of this strategy to improve service levels, GS1 Australia is developing web-based customer self-service portal offering services such as the maintenance of membership details online. The web portal will be developed for members in 2008.

• A review of the membership fees structure was begun to establish a more equitable system with the aim of removing the price barrier for start-up businesses. Based on affordability this model may include an unbundling of services. This new structure will have a user-pays emphasis as part of a strong, healthy and relevant membership structure.

• The membership fee review has also explored the possibility of implementing multiple payment options rather than the annual fee to assist small and start-up businesses.

• Easier documentation, such as simplified membership application forms, is being developed as part of this service initiative.

16

Our Membership at a Glance

At the end of 2007 GS1 Australia’s 16,663 members and customers ranged from single traders to multinational companies across eighteen industry sectors. Our members operate in industries such as mining, manufacturing, retail, hospitality, health, construction and automotive.

Businesses which become GS1 Australia members have access to authorised bar codes and the GS1 System, a series of standards designed to improve supply chain efficiency.

Our dedicated member support team provides a variety of membership services including: • Expert advice on the eight steps required for GS1 System implementation • Assistance from technical and industry-specific experts through our help desk • Onsite visits • A bar code verification service • Education and training • Access to solution providers who are accredited GS1 Australia Alliance Partners • Digital imaging for the EANnet®/GS1net™ data synchronisation electronic catalogue • LiNK - The Supply Chain Magazine, our member quarterly newsletter.

Members and Customers

by ANZSIC Description

Snapshot of Membership

by Industry Vertical

Description

(Based on a survey of 4.042 members)

Total

A

Manufacturing

8,624

B

Wholesale Trade

4,583

C

Unknown

1,334

D

Agriculture/Forestry & Fishing

850

E

Retail Trade

532

F

Combined Industries

251

G

Health & Community Services

195

H

Personal & Other Services

132

I

Cultural & Recreational Services

82

J

Property & Business Services

80

Total

16,663

(Detail of Combined Industries) Description

Total

Liquor & Beverages

1,410

Communication Services

63

Confectionery, Food & Grocery

541

2

Transport & Storage

57

General Merchandise

292

Healthcare & Life Sciences

270

Textile/Apparel & Footwear

221

Other

181

Hardware/Plumbing/Green Life

145

3

Construction

33

4

Education

30

5

Government Administration & Defence

29

6

Accommodation/Cafes & Restaurants

14

Retailer

135

7

Mining

11

Fresh Produce

112

8

Electricity/Gas & Water Supply

9

Electrical/Electronic Appliances & Components

98

9

Finance & Insurance

5

Agricultural

80

Meat, Poultry, Diary & Seafood

71

Industrial Supplies

60

Foodservice

59

Paper/Chemicals/Plastic Industry

50

Book/Magazine/Publishing/Greeting Cards

49

Automotive Aftermarket & OEM

43

C

8

7

9 1

6 D

5

F G H I J

4

2 3

A

Total

1

B

E

Description

Metal/Steel & Mining Resources

37

Furniture & Office Products

34

Recording Industry

33

ICT/Solution Provider

32

Transport & Logistics

18

Sports & Recreation, Cultural/Entertainment

17

Consulting/Professional Services or Market Research

15

Academic Institution/Education

14

Government or Standards Body

7

Trade Organisation/Association

6

Construction

5

Property & Business Services

4

Semiconductor Manufacturing

3

Total

4,042

18 “

We have had confirmation that GS1net is the first data pool, of more than twenty global data pools within the GDSN, to go live with price synchronisation. This is something all Australia and New Zealand can be proud of as it signifies our continuing leadership regarding the exchange of quality data between trading partners.

”

Maria Palazzolo CEO GS1 Australia

Working with Industry: Thinking Global, Acting Local GS1 Australia's Industry Engagement Program is geared towards helping Australian industries successfully adopt globally recognised supply chain management strategies using the GS1 System.

As an independent organisation, GS1 Australia works with more than eighteen industry sectors to develop and implement GS1 global standards by providing tools, trust and expertise. At the same time we share project outcomes and learnings from our work with Australian industry with our international peers in an open exchange of information.

In 2007 GS1 Australia conducted a broad range of activities in the following sectors: • Automotive Aftermarket

• Hardware

• Books/Publications

• Health

• Customs

• Liquor

• Electrical Appliances

• Music and Entertainment

• Fresh Produce

• Meat

• General Merchandise and Apparel

• Surfwear and Lifestyle Clothing

• Gifts and Homewares

• Transport and Logistics

• Grocery

• Utilities

Food and Grocery Industry GS1 Australia has played a leadership role in migrating 1200 suppliers in the grocery sector from EANnet to GS1net, a data synchronisation catalogue that allows trading partners to share real-time pricing and product information.

• GS1 Australia led the world with price synchronisation between trading partners in the Global Data Synchronised Network (GDSN) as the Australian GS1net platform went live in September 2007.

• GS1net Australasia became one of 24 GDSN certified data pools globally.

• Use of GS1 standards, particularly bar coding, has been widespread throughout the Australian grocery industry. This started at the consumer retail unit and has moved to carton and shipment levels for warehousing and logistics purposes as the major grocery and liquor retailers worked with GS1 Australia to implement the GS1 System.

• The migration from EANnet to GS1net offers benefits to trading partners, manufacturers, wholesalers and retailers in Australia’s food and grocery industry.

Health In 2007 GS1 Australia continued its major initiative with Australia’s health industry to make significant progress in resolving supply chain problems and to deliver opportunities to improve patient safety. On the world stage GS1 is the leading global standards organisation in the healthcare industry. In 56 countries worldwide, GS1 standards have been chosen to identify pharmaceutical products uniquely.

In Australia GS1 Healthcare is adapting GS1’s existing global standards to the specific needs of Australia’s healthcare sector, in particular the identification of pharmaceutical products, medical devices, patients, caregivers, locations and assets. The milestones achieved in 2007 included: • In May 2007 the National Blood Authority endorsed the GS1-128 Bar Code for all plasma, recombinant and diagnostic blood products.

• In August 2007 GS1’s global eMessaging standard GS1 XML was endorsed by the National E-Health Transition Authority (NEHTA) as the document format for Australia’s health eProcurement strategy.

• In September 2007 GS1 Australia went live with the health industry’s National Product Catalogue (NPC) on GS1net.

Working with Australia’s leading healthcare products suppliers and NEHTA, GS1 Australia established the NPC as the source of item master data for public health institutions seeking to purchase medicines, medical devices and other items.

• GS1 has established a register to coordinate responses to the frequently asked questions (FAQs) so NPC implementers have access to a central repository of solutions and support processes.

• The second phase of the eCommerce in the Hospital Pharmacy Supply Chain Project, Monash Project, was completed in December 2007. This followed the successful application of the GS1 System of identification, bar coding and electronic messaging in the areas of hospital pharmaceutical ordering, picking, packing, despatch and receipt of goods.

• As part of the global GS1 Healthcare User Group, the GS1 Healthcare User Group Australasia continued to play a leading role in 2007 in the effective development and utilisation of global standards to improve healthcare supply chains and patient safety. This project involves many of the world’s largest healthcare manufacturers, pharmacy chains, hospitals and distributors.

• GS1 Australia’s Healthcare team was able to share learnings from health projects at the GS1 Healthcare Conference in London in October 2007.

“

We are building an electronically interconnected health environment based on global standards. This will provide a vital opportunity to make significant efficiency gains and cost savings in the public health sector.

”

Ken Nobbs Project Leader – Supply Chain Efficiency NEHTA

Meat Working with GS1 Australia, the Australian meat industry has adopted the GS1 standards for numbering, bar coding and electronic messaging for the Australian domestic and export meat and livestock supply chain. In 2007 GS1 Australia, the meat and livestock industry and the Australian Quarantine and Inspection Service (AQIS) began the roll-out of a system for the electronic certification of export-eligible meat. With an increase in Australian chilled meat being exported to the United States, work has also continued on replacing costly and inefficient port-marking with bar codes and eMessaging.

• AQIS requires a Meat Transfer Certificate to be completed every time export-eligible meat is transferred from one registered establishment to another.

• This is a very labour-intensive process and the cost is estimated at $20 per certificate, with around 1.1 million certificates used by exporters every year.

• An electronic certificate (eMTC) was developed with GS1 Australia to provide a free-of-charge, non-proprietary system based on the GS1 EANCOM electronic messaging standards.

• A set of industry software tools has been produced that operates as standalone tools to create, print and send eMTCs. • In March 2007 the eMTC was officially launched in Brisbane with 36 industry representatives including processors, cold stores and system vendors.

• The eMTC was launched in Melbourne in May 2007.

• In September 2007 the Red Meat Supply Chain Committee released a Guide to Information Standards detailing standards for numbering, bar coding and eMessaging for the Australian red meat industry. This document included technical fact sheets endorsed by the industry and GS1 Australia.

“

The cost of filling out all the MTC forms … is about $20 per certificate. It is estimated that when the GS1 System is fully implemented, the cost could be reduced to less than $1 per certificate… an annual saving of $2.3 million to the Australian red meat industry if there is widespread adoption of the eMTC system.

”

Rebecca Underwood Manager, Supply Chain Management Program Meat and Livestock Australia

“

GS1 Australia’s expertise in working with industry will result in considerable improvements in Supply Chain efficiency across our industry.

”

Stuart Charity Executive Director Australian Automotive Aftermarket Association

Automotive Aftermarket

• In Australia an industry-wide eBusiness solution, Auto eTrade, was established to facilitate the implementation of GS1 standards.

Working in strong collaboration with the Australian Automotive Aftermarket Association (AAAA), GS1 Australia commenced the roll-out of GS1net in 2007 as part of an industry-wide approach for the provision of item and price data.

• AAAA and GS1 Australia established a set of industry guidelines that enable the automotive aftermarket industry to exchange information, including orders, electronically.

• The AAAA represents more than 950 industry members and has been a key driver for the adoption of global data standards.

• Lack of automated standard process for manufacturers, importers, distributors, wholesalers, resellers and retailers of automotive parts, accessories, tools and equipment has resulted in duplication, errors and cost to the industry.

• At a global level GS1 has developed GS1 global standards for the automotive aftermarket sector.

• A website was set up to assist both suppliers and retailers keen on implementing open standards-based supply chains.

• In November 2007 the automotive aftermarket sector began the GS1net roll-out.

• Suppliers in the sector are currently involved in data synchronisation with the grocery industry sector and are realising benefits to their organisations.

Hardware

Liquor

Under the umbrella of the newly formed Hardware GS1 Action Group (HGAG) the Australasian hardware sector is pushing for the widespread adoption of GS1 standards by the hardware industry.

An industry group comprising all major retailers, wholesalers and buying groups and a range of key suppliers has joined forces with GS1 Australia to enable supply chain improvements, including the opportunity to streamline business processes using the GS1 System. GS1 Australia projects in this sector included:

In the liquor sector GS1 standards have been in widespread use for a number of years, globally and in Australia. On the local level GS1 Australia and the major Australian retailers have focused on the bar coding of logistic units, the use of electronic messaging to replace traditional ordering methods such as phone/fax, and establishing a GS1net data synchronisation catalogue service. At a global level GS1 Australia joined GS1 Global and GS1 UK to work with the World Customs Organisation (WCO) and multinational liquor companies on a global pilot.

• In November 2007 the Hardware GS1 Action Group was formed to focus on the implementation of GS1 identification, auto data capture, and electronic messaging and data synchronisation. This group includes Mitre 10 Australia, Bunnings, JD Danks, Reece, Crane Group, Natbuild and BOC.

GS1 Australia projects in the liquor industry in 2007 include:

• A range of key Australian suppliers and New Zealand retailers and suppliers have also joined the initiative to participate in the project.

• In 2007 Australia hardware retail giant Bunnings adopted GS1’s global eMessaging standard GS1 XML. GS1 Australia has undertaken work on XML and EDI mapping documents for Bunnings’ trade customers and suppliers.

• Australia’s work is being mirrored in the Asia Pacific region by New Zealand’s Mitre 10 adopting GS1net for data synchronisation following a successful pilot with suppliers.

“

The reason I'm so passionate about this group is that the hardware industry is poised to accuracies of eCommerce that we've been struggling with until now.

”

Andrew Price Information Services Manager Mitre 10

• In May 2007 the Industry Guidelines for the Bar Coding of Wine and Spirit 6-Packs was signed off by major retailers Coles, Metcash and Woolworths as well as the Australian Liquor Stores Association.

• These retailers then wrote an open letter to Australian Liquor suppliers calling on them for their cooperation in supplying all wine and spirits six-packs with bar codes for scanning at point of sale.

• In September 2007 GS1 (Global, Australia and UK), WCO, Hardy Wine company, Diageo and a number of other companies and trade associations successfully completed a pilot project using GS1 standards to ensure audit and risk management requirements were met.

• The pilot used Serial Shipping Container Codes (SSCC) in a global supply chain to confirm that using the GS1 standards would meet Customs requirements and the needs of industry to comply with regulations from multiple governments.

• In 2007 the Liquor Merchants Association of Australia (LMAA) joined the board of GS1 Australia as a new industry. Sandra Przibilla, CEO of LMAA, is the council member elected to represent the industry.

General Merchandise & Apparel GS1 Australia brought together the big names in Australia’s surfwear and lifestyle clothing sector in 2007 to plan how the sector will leverage the GS1 System to implement eCommerce.

• In October 2007 representatives from Billabong, City Beach Surf Australia, General Pants Company (incorporating Jetty Surf ), Globe International, Haviannas, Quiksilver, Thomas Retail Group, Rusty and others attended a meeting hosted by GS1 Australia.

• The Australian Surfwear/Lifestyle Clothing eCommerce Industry Collaboration Group was formed to lead the sector’s move towards a more efficient supply chain and to work more closely with their customers.

• In the medium term the group aims to automate transactions such as purchase orders, order confirmations, advance shipping notices and invoices.

GS1 Australia was created to help Australian businesses become more efficient through the GS1 System, the most effective international language of trade.

• The GS1 System reduces costs and saves time by eliminating paperwork, and increasing accuracy and efficiency through management of the entire supply chain.

• Participants can share accurate data with suppliers, wholesalers, logistic operators, retailers and other data recipients from around the world.

• At every step of the supply chain trading partners can synchronise their product data and gain secure access to product information including attributes such as specific trading partner terms and pricing, product availability, release dates and promotional campaigns, packaging dimensions and imaging for shelf-space management.

• Companies registered with GS1net join 12,500 other companies in the GDSN and add to a combined data pool of more than 1.7 million items.

GS1net allows for user self-service documentation, including access to Global Product Classification (GPC) Codes and Global Location Numbers (GLNs).

• Increased accuracy of orders and improved delivery times with new products in stores more quickly.

• Improved product visibility and improved inventory information and secure pricing information that is available only to supplier-nominated trading partners.

• Effective traceability and reduced opportunity for counterfeiting.

• Using the GS1 tools all members can participate regardless of their size or the IT team supporting their business.

“– together.

It’s all about being closer to the

Thomas Zulliger

”

24

Working for a Sustainable World

Climate change is one of the greatest issues of our time and organisations of all types and sizes are aware of the effect they are having on the environment. Our members, Alliance Partners and the associations with whom we work all recognise their responsibilities and are undertaking initiatives to manage their carbon footprint. At both a global and local level the GS1 System can support them in their sustainability initiatives.

• GS1 Australia is working to allow members to embrace electronic communication and reduce paper-based forms by updating membership details securely, online via the GS1 website.

• A paperless office has been an unattainable dream for many but now paper-based Universal Buying Forms can be eliminated through data synchronisation and eCommerce.

• The powerful combination of RFID and EPC for data capture is carbon friendly, allowing for the more efficient recycling of packaging and waste.

• Upstreaming in the supply chain will allow manufacturers and retailers to identify environmentally friendly packaging and raw material suppliers.

Working with Associations • In 2007 GS1 Australia worked with a growing number of trade and industry associations for the adoption of best practice supply chain processes. As a not-for-profit organisation GS1 Australia offers impartial advice and expertise in implementing the global GS1 standards within Australian industry sectors and provides a link between these associations and the largest supply chain industry organisation in the world – GS1.

• In 2008 GS1 Australia will develop an Association Program to offer associations access to an increased range of supply chain tools and expert advice.

• Across more than eighteen industry sectors GS1 Australia is working with the following associations: – Australian Automotive Aftermarket Association – Australian Booksellers Association – Australian Electrical and Electronics Manufacturing Association – Australian Food and Grocery Council – Australian Gift and Homewares Association – Australian Industry Group – Australian Information Industry Association – Australian ISBN Agency – Australian Liquor Stores Association – Australian Logistics Council – AUS-MEAT Ltd – Australian Meat Industry Council – Australian Publishers Association – Australian National Retailers Association – Australian Retailers Association – Australian Self-Medication Industry – Australian Sporting Goods Association

– Australian Vegetable and Potato Growers Federation – Australian Wine and Brandy Corporation – Consumer Electronics Service Association – Copyright Agency Limited – Commonwealth Department of Health and Ageing – Efficient Consumer Response Australasia – Food Standards Australia New Zealand – Horticulture Australia Limited – Liquor Merchants Association of Australia – Logistics Association of Australia – Meat and Livestock Australia – Medical Industry Association of Australia – Medicines Australia – National Association of Retail Grocers Australia – National Blood Authority – National E-Health Transition Authority (NEHTA) – National Retail Association – Packaging Council of Australia – RFID Action Australia Limited – Supply Chain and Logistics Association of Australia – Tradegate ECA – Victorian Government Department of Innovation, Industry and Regional Development – Victorian Freight and Logistics Council – Victorian Transport Association – Winemakers’ Federation of Australia

27

Alliance Partner Community

As an independent organisation GS1 Australia is approached for impartial advice on the implementation of systems when Australian businesses overhaul their supply chain to comply with the GS1 global standards.

In 2007 GS1 Australia had more than eighty information, communication and technology (ICT) solution providers as Strategic, Business and Associate Alliance Partners who support the GS1 standards and are GS1 accredited. The GS1 Australia Alliances and Partnership Program offers both small and large businesses a range of supply chain tools and professional advice as well as the ability to draw on GS1’s global network.

Benefits for GS1 Members • Access to the world’s best supply chain solution providers, all with solid reputations for the quality of their services and products • Security that Alliance Partners are GS1 accredited and trained in the GS1 System • Early notification of new technologies and innovation initiatives to improve supply chain efficiency • Access to comprehensive best practice case studies, seminars and articles via the GS1 LiNK magazine • Support and assistance in making implementation of the GS1 System smoother and easier

28

GS1 Milestones 2007

January

February

March

May

• The International GS1 Member Organisation Advisory Council meet in Melbourne

• Axapta CRM goes live

• GS1 Australia move to protect the integrity of the GS1 System against companies who have begun reselling bar codes

• Industry guidelines launch for numbering and bar coding wine six packs (signed off by Metcash, Coles and Woolworths)

• Meat & Livestock Australia launch Electronic Meat Transfer Certificate standards based on EANCOM

• Electrical Appliance Industry completes EANnet Data Synch Pilot

• GS1 Healthcare User Group (HUG) Australasia form membership working group

• GS1 Webinars launched

• HUG Australasia Deputy Chair elected

September • GS1 and World Customs Organisation successfully pilot SSCC as Customs Unique Consignment reference (UCR) to track shipments • GS1net goes live • 4 watt field test begins • GS1 Australia goes live with the NPC via its new GS1net data sync service on behalf of NEHTA and the healthcare jurisdictions

• National Blood Authority announces GS1 BarCodes to be mandated for use on all “processed” blood products as of July 2011

October

November

• GS1 and ICCBBA sign an MoU in the area of automatic identification standards for patient safety in healthcare

• 4 watt field test ends

• Industry Sectors section of the GS1 website launched

• Music and Entertainment Industry Group launch – Focus on EPC/RFID pilot

• Hardware GS1 Action Group form to focus on implementation of GS1 standards in Australasian Hardware sector

• Surfwear/Lifestyle Clothing eCommerce Group launch

• Global healthcare GTIN allocation rules published

• Automotive Aftermarket sector commences GS1net roll-out • GS1 sign an MoU with Australian Gifts & Homewares Association (AGHA) to promote GS1 standards within sector and support AGHA members

June

July

August

• GS1 and HL7 sign an MOU to collaborate to align GS1’s supply chain standards with HL7’s clinical interoperability standards

• Book Industry Support Service launch

• GS1 holds the first RFID Master Class with speakers from MIT, Chep, EPCglobal and GS1 New Zealand

• Results of National EPC Demonstrator Project Extension launched at SMART 2007 • GS1 signs MOU with University of Western Sydney • ACMA grants renewal to GS1 Australia’s 4 watt scientific licence

December • Monash Pharmacy Project Phase 2 complete (the eCommerce in healthcare pilot) • Southern Health Pharmacy Dept. wins GS1 Australia 2007 Award for Standards in Action • Matthew Smith wins the GS1 Australia 2007 Leadership in Standards Award

• NEHTA chooses GS1 XML • Woolworths hosts the GS1 EPC/RFID Advisory group at their Bella Vista HQ in Sydney

30

Speaking a Global Language & Listening Locally

Our members are part of one global community but we want each and every individual Australian member to have quick, easy access to the information and service they need from GS1 Australia. So while we speak one global language of business, we listen actively to what our local members have to say. We ask what content is most meaningful and useful to each member and tailor our publications, information, services and education accordingly.

“

Our goal is to facilitate two-way communication between GS1 Australia and our members while also reaching out to the wider community.

�

Tina Manolitsas Marketing Manager GS1 Australia

Online: A Core Business Tool • With the impetus for member self-service via the Internet, the growth of our services such as GS1net and the development of our eLearning programs, the GS1 Australia website, www.gs1au.org, is now a core business application.

• Anyone wanting a bar code in Australia can register their details via the website and will be contacted by GS1 within 48 hours.

• Existing registered users of the GS1net data synchronisation service have access to services and information through a secure login.

• Online membership payment and registration for eLearning and events are easily available.

• A searchable directory of solution providers gives members easy access to our Alliance Partners.

• Members now have access to even more downloadable forms, brochures, fact sheets and case studies.

and has the latest on supply chain solution providers. Thousands of copies are distributed to members, industry associations, Alliance Partners and media.

• The “GS1 is everywhere” advertising campaign was successfully extended to June 2007.

• Following this campaign GS1 Australia published further advertisements online and in print.

• The release of the National EPC Network Demonstrator Project Extension Report generated coverage in the mainstream print media as well as in a wide range of industry and logistics magazines and online publications.

• Annual industry directories include contact details about GS1 Australia to keep our global system ‘top of mind’ to new and existing members.

Events

• Member Service advisors, the technical help desk and the GS1net Client Services team can be reached easily through our website.

• In 2007 GS1 Australia held and participated in a wide range of events from expos, seminars, and corporate hospitality to training sessions and conferences.

• Online news media and industry and supply chain news websites continue to profile GS1 Australia following events such as the release of the National EPC Network Demonstrator Project Extension Report and supply chain conferences in Sydney and Melbourne. This coverage helps drive visitors to the GS1 Australia website.

• At the Sydney SMART Conference 2007 GS1 Australia staff and industry colleagues spoke on a range of topics including the National EPC Network Demonstrator Project Extension and data synchronisation. GS1 Australia was an exhibitor and industry sponsor at the conference.

• In 2007 GS1 Australia advertised on supply chain and news websites.

In Print • The quarterly LiNK – The Supply Chain Magazine – now has a striking, new, easy-to-read format to keep members up to date on the latest developments in supply chain management, industry developments and technology news. The magazine profiles member achievements, reports on GS1 Australia pilots

• In June 2007 GS1 Australia hosted and spoke on the benefits of autoEtrade at an industry breakfast attended by 220 high-level managers and CEOs from the Australian Automotive Aftermarket industry.

• In December 2007 the 5th International Conference on Supply Chain Management and Information Systems (SCMIS) was jointly hosted in Melbourne by GS1 Australia, Monash University, RMIT, the University of South Australia and Victoria University . GS1 Australia and industry stakeholders launched Phase Two of the Monash Pharmacy Project as well as presenting the annual GS1 Supply Chain Excellence Awards for individuals and companies. GS1 Australia was an exhibitor and industry sponsor at the conference.

33

Engaging with our Community

While GS1 Australia is tapped into the global community, we remain committed to making a difference locally within our community.

• The year 2007 was an exciting time for GS1 Australia as the Starlight Children’s Foundation granted a wish to a seriously ill child on behalf of the organisation. The foundation brightens the lives of seriously ill children and hospitalised children and their families with a range of innovative programs, including the Grant a Wish program.

• CEO Maria Palazzolo continues to serve as a member of the foundation’s Victorian Advisory Board and many GS1 Australia staff generously gave their time and raised funds to support this charity.

• The annual Chairman’s Golf Day also saw funds being raised for the foundation.

• GS1 Australia is part of an exciting new initiative to give significantly greater independence to the visually impaired and their carers. Data from GS1net is uploaded into ‘talking’ hand-held bar code scanners developed by Envision America which will ‘speak’ the name and description of a product after scanning its bar code. Led by not-for-profit association Visual Independence, this project is also supported by Vision Australia and the Guide Dogs Association • GS1 staff sponsor an eight-year-old boy from rural Haiti through World Vision.

• At Christmas 2007 GS1 Australia staff opted again to forgo the annual Kris Kringle gift-giving and instead donated gifts to the Alannah and Madeline Foundation, a national charity keeping children safe from violence.

• Other charities supported include: Vision Australia, RSPCA, and the Cerebral Palsy Education Centre (CPEC).

35

2008: Looking Forward

Looking Upstream in the Supply Chain • In Australia the GS1 System is most commonly used for data to move from the supplier of a product to the retailer. However, the GS1 System allows for end-to-end supply chain visibility with data flowing upstream of a manufacturer from raw materials and packaging suppliers all the way down the supply chain.

• This also allows for consumer demand to travel up the supply chain to be responded to by the manufacturer.

• In a major initiative in 2008 GS1 Australia will use the Upstream Integration Model drawn up by GS1 and the Global Commerce Initiative (GCI) to encourage members to extend the GS1 System upstream.

• Already GS1 Australia is working with the Australian Food and Grocery Council to develop an integration model for upstreaming for a range of FMCG manufacturers and their raw materials and packaging suppliers.

Participants of this group include amongst others Simplot, Nestlé and Unilever. This model will look at the use of electronic ordering and trading, bar codes, data synchronisation and eMessaging.

• The objective will be to establish a blueprint for the implementation of standards in the FMCG sector, which could be leveraged in the future by all other industry sectors.

Benefits • Increased business agility: With information flowing from suppliers down the supply chain and from consumers up the supply chain, manufacturers are able to improve production planning and inventory and resource management across the enterprise, making them better able to respond to demand.

• Supply chain clarity: Enhanced visibility allows focus on customer service, optimised warehouse utilisation and the ability to identify the most effective suppliers.

• Cost saving: By sharing information upstream the supply chain manufacturers can reduce costs and increase efficiency.

Building Sustainable Data Systems • In 2008 GS1 Australia will complete the migration of members from EANnet to GS1net thereby giving participants access to the Global Data Synchronisation Network (GDSN).

• This will open the door to secure and continuous data sharing with suppliers, wholesalers, logistic operators, retailers and other data recipients from around the world.

• GS1 Australia will be expanding the uptake of GS1net into additional industry sectors across Australian industry. This will potentially enable suppliers to standardise their business process amongst a greater number of trading partners.

• A fresh GS1net web interface will provide news, as well as user selfservice documentation, including Global Product Classification (GPC) codes and GS1 Australia Member Global Location Numbers (GLNs).

• The EANnet service will be decommissioned when it ceases on 31 March 2008.

• In 2008 GS1 Australia will be actively participating in the development the GS1 GDSN standards for the synchronisation of party information between trading partners within the existing supply chain. The business requirements analysis for this project is currently under way.

Benefits • Seamless integration with the Global Data Synchronisation Network (GDSN) to allow accurate data to be securely shared around the world.

• The new platform is considerably easier to manage as it uses global compliant standards to allow unification – a major step towards global transparency.

Creating Global Standards

GS1 DataBar Global Sunrise 2010

• With nearly one million organisations in more than 145 counties using the GS1 System, the development of global standards will continue to be a focus as GS1 Australia’s Standards Development team works with member organisations and members around the world in the areas of numbering, bar coding, eMessaging, GDSN and RFID.

• GS1 has announced a global sunrise date of January 2010 for all scanning systems to read GS1 DataBar symbols (formerly RSS) on any trade item.

• In 2008 we will focus on helping Australian members keep up to date with standards as well as acting as a conduit should standards need to be changed through our Local Community Network groups.

• We will also continue to educate members about the Global Standards Management Process (GSMP) and develop a community of Australian members who will play an active part in the GSMP. • GSMP activities in 2008 will include developing standards in bar coding, GS1 XML, EANCOM, EPC and RFID and GS1net.

• GS1 Australia will continue to engage in the GS1 architecture of standards at a global level in 2008.

• RosettaNet standards, the open eBusiness process standards which enable a consortium of high-tech companies to align processes between supply chain partners on a global basis, is working towards integration into the GS1 standards suite.

Benefits • Members have an improved awareness and understanding of the value of the GSMP and how it works.

• The GSMP provides a networking opportunity between industry experts within local industries, with possible extensions to other regions and globally.

• Local business requirements can be accelerated into the GSMP.

• This new bar code is being introduced to offer greater traceability within the supply chain by enabling small or awkwardly shaped items to be bar coded for the first time, as well as allowing for extra traceability information on retail trade items.

• In the next two years the GS1 DataBar 2010 program will leverage projects to create understanding and the effective use of the symbology at the retail point of sale from 1 January 2010. One of the first is the starter kit for retailers, which includes a test card of all the GS1 DataBar options and advice about how to test scanning equipment.

• Starting with the world’s top 100 retailers, all the national GS1 Member Organisations will provide test cards for pointof-sale scanners, with supporting information. Retailers will carry out a survey of all their scanning equipment in consultation with their equipment suppliers so plans for any upgrading can be scheduled over the next two years.

• In Australia a range of education campaigns has commenced to ensure all scanning solution providers and retailers are aware of the benefits, implications and requirements for preparing themselves for the 2010 open standard release of GS1 DataBar. • Pilots using GS1 DataBar are taking place around the world, with some retailers already using these bar codes on loose produce.

Benefits • GS1 DataBar symbols support product authentication and traceability.

• An end to inaccurate manual key entry and the ability to manage short shelf-life products more effectively.

• The ability to use Global Trade Item Numbers (GTINs) which means simpler labelling procedures for growers supplying retailers in several different countries.

Putting RFID and the Electronic Product Code (EPC) to Work • With the success of the National EPC Network Demonstrator Project Extension, which successfully proved EPC/RFID technology can track pallets and cartons across an entire supply chain, GS1 Australia will be working to assist members with the integration of this technology in day-to-day business transactions.

• Following the research by GS1 Australia into the operation of RFID of up to a maximum power of 4 watt, a report on the project’s learnings will be released to the Australian Communications and Media Authority (ACMA).

• GS1 Australia will develop an installation guide to help installers of RFID equipment at up to 4 watt.

• With the implementation of the GS1 System in the Music and Entertainment sector, steps are being taken to prepare for RFID tracking at retail item level.

• In healthcare there will be further development of eMessaging and data synchronisation as well as the use of RFID in patient health management.

Benefits • Accurate and trusted data as any individual item can be accurately tracked and traced.

• RFID can reduce inventory levels and improve product availability by providing trusted real-time information about where products are, thereby improving cash flow and potentially reducing overheads.

• Better asset utilisation as members can track and manage reusable assets more efficiently and accurately.

• RFID fights counterfeiting as tag data can be encrypted, read and cross-referenced to the manufacturer's database to determine authenticity. This is especially important in areas such as healthcare.

• Product recalls can be significantly improved as each item can be uniquely tracked, traced and located, then recalled, reducing costs and minimising damage to the brand.

Working with Our Neighbours • In 2008 GS1 Australia will be furthering its work in the Asia Pacific Region to develop trade supported by the GS1 System. Within the region changing demographics, shifts in consumer demand, resource scarcity, environmental pressures, technology advances and government regulation are reshaping markets. This means members engaged in the region must pay special attention to how this will affect their supply chains.

• With an increasing number of members partnering with companies in the booming economy of China as part of their supply chain, initiatives such as RFID and EPC implementation will be able to make a significant difference.

• Retailers in Australia are looking to leverage data synchronisation with their trade partners in the Asia Pacific Region and traceability will be an increasingly important requirement going forward.

Benefits • Supply chain management using global standards will deliver, anticipate and monitor supply risk to ensure business continuity.

• Increased engagement will build on a relationship management focus to create competitive advantage.

• Increased visibility in a global supply chain when dealing with multiple suppliers allows for greater supply chain flexibility as well as shortening cycle times and speeding response to supply crises.

Training for the Future • GS1 Australia will be working with GS1 Canada to produce a video for the Knowledge Centre introducing the GS1 System.

• An online version of the Knowledge Centre will be developed to extend training to those members who are unable to visit the centres.

• Four more course modules are in development for the online GS1 LEARN program and will be offered in 2008.

• The second phase of a project to assess the training needs of Australian supply chain managers will be completed. The project aims to identify the global standards and technologies being adopted along the supply chain as well as the major issues facing supply chain managers over the next three to five years so new training programs can be developed.

• A new patient care module for training in the healthcare sector will be available through the GS1 Australia Knowledge Centre.

Benefits • Flexible, self-paced training available anywhere, at any time.

• Access to hands-on learning about integrated supply chain management.

• Training a new generation of supply chain managers in emerging technologies.

40 Acknowledgements GS1 Australia would like to acknowledge the following organisations for their ongoing contribution to development and implementation of the GS1 System to build successful supply chains and profitable trading partnerships for Australian businesses.

Strategic Alliance Partners

Business Alliance Partners

Australian Industry Innovation Xchange

AEC

Bizcaps Cedar Creek Company Datanet GXS IBM IBS Intel Intermec IPT Leadtec Markam.Imaje Matthews Intelligent Identification Microsoft Motorola Oracle Pronto Software SAP Sterling Commerce Telstra

Alien Avery Dennison BCDS Identification Technologies BEA Cobra Systems Datalogic Dy-Mark Innovit Insignia Lawson Madison Cross NEC Nortech Pacific Commerce PAXAR Peacock Bros SATO Supply Chain Consulting Supply LinQ Sybase iAnywhere TIBCO

Associate Alliance Partners ABML Barcodes4u Barcode Print B&DCS BRYN Systems Bus-e Solutions Compass Labels Consulting Principles CSC Datamax DENSO DEXION DSI Eclipse Computing Electro-com Exago Existco Extend Technologies GAMMA Solutions HTRAK Ingram Micro Intermax Label Power LogicaCMG Magellan Technology Manhattan Associates Mid-Comp International Mincom MYOB Australia NCR O J Holdings OMRON PSION Teklogix PULSE Logistics Systems Secura Shield SMS Management Technology Syscan Toshiba Unique Micro Design Worldsmart Retech Zebra Technologies

EPCglobal Subscribers: Internationally Headquartered Alien Avery Dennison BCDS Identification Technologies BEA GXS IBM Intel Intermec LogicaCMG Microsoft Motorola NEC OMRON Oracle PAXAR PSION Teklogix SAP SATO Sybase iAnywhere Toshiba

Educational MOU Partners Chisholm TAFE Deakin University Monash University Queensland University of Technology RMIT University Swinburne University of Technology University of Melbourne University of Western Sydney University of Wollongong Victoria University

EANnet A/NZ Certified Solution Partners Bizcaps GXS Innovit Leadtech Pacific Commerce PRONTO software

Zebra

EPCglobal Subscribers: Australian Headquartered Cedar Creek Company Datanet Dy-Mark Electro-com Exago Gamma Solutions insignia Magellan Technology Matthews Intelligent Identification Peacock Bros PULSE Logistic Systems Secura Shield Syscan (formerly Sunshine Technologies) Telstra Unique Micro Design

“

2008, the year of ideas.

Maria Palazzolo

”

Head Office Axxess Corporate Park Unit 100/45 Gilby Rd Mt Waverley VIC 3149 Locked Bag 2 Mt Waverley VIC 3149 T +61 3 9558 9559 F +61 3 9558 9551

Sydney Office Lakes Business Park Building 4B, 2-4 Lord St Botany NSW 2019 Locked Bag 7002 Botany DC NSW 2019 T +61 2 9700 0933 F +61 2 9700 0820

National Number: 1300 366 033 ABN: 67 005 529 920

Year in Re www.gs1au.org