Search Bar:
• Allows you to rapidly access a product page or product category by typing product information.
• You can type in a product code you got from a catalog, invoice, packing slip or from a box in your inventory.
• For many products, it recognizes the supplier's part number even if we use a different one.
In this example, we are searching with a product description:
The Products Tab at the top left of the home page, is an alternate way to find products.
By hovering over or touching it on a tablet, the product categories appear Next, select and click a product sub-category thumbnail on the right, like Hinges and Accessories
On the home page, you can also click any product category thumbnail in the A World of Hardware section.
Using the Decorative Hardware section for this example
Scroll down past the product categories, suggestions, and catalogs, you will find a filter column to the left of the products.
Every product category on the website has their set of filters here.
You can select multiple options for the same attribute (Filter).
You may remove them by clicking the red "x".
Our Website has a tool that converts the products’ original units of measure to Imperial or Metric (as appropriate).
The None option displays the original unit of measure in which the product was created and produced.
For example, when clicking on Imperial, the filters are converted.
It is important to understand the packaging information to in order to enter the correct quantity of a product.
Note: In the following examples, we are not logged-in as a customer, therefore pricing info is not displayed
On most of our products, you will find this information:
Below is an example of unit quantity on which the pricing is based:
Below are examples of quantities per type of packaging. You see how units are included in different packaging options. In this example, to order a master case, a quantity of 120 is required:
In this example, a Minimum quantity of 200 is required.
Note: For the following examples, we are logged-in as a customer therefore, we will see pricing and additional options.
When logged-in to your account, you will see pricing information on product pages. You will also see price breaks and the order quantity required to get lower pricing.
When you change the quantity in the order box, the bold blue price changes accordingly. Click
You can check if you have previously purchased a product by clicking on the order history button.
If you have purchased the item before, you will see the date.
A Webkit is a grouping of products required to build a system.
For Example, the DUCASSE DN 80 Sliding door system, WEBKIT1010795.
Products needed: Hardware and track
• The hardware is included in this Webkit.
• For the track, since there are several options available, it needs to be added separately via the Required products section
Scroll down the product page to this section. Required Products need to be added to the cart separately.
When you are ready to confirm your order, click the shopping cart on the top right.
It will display a summary of your order
You can click Activate Tags and add notes that will be visible on the invoice and packing slip.
You may add more than one tag for the same product by clicking on the plus sign.
When you are ready, click either the top or the bottom Proceed to checkout button.
Ship to a delivery address gives you the option to ship to your default address
Or click Add a new address to create a new one
If you choose the Pick up at a distribution center option, you will have one or more options depending on the Richelieu warehouses in your area
*Order number - PO # is a mandatory field. If you don't use purchase order numbers, you can put a tag, the date, a name, etc. as long as the field is not left blank.
Credit accounts have the option to add the order to their account or to pay by credit card. COD accounts only have the option to pay by credit card
The order summary will give you an ETA by product
The order summary will add the freight charges and taxes
After you have reviewed, click Confirm the order This sends it to Richelieu to be processed
Once the order is confirmed, an order confirmation email is sent.
Once the order is shipped, a shipping confirmation email is sent. It includes tracking information.
You can verify your order status in the My Account section in the top right corner. Click My Account, then Track Orders:
Order status information is displayed under the Status column.
If you click an order with the status shipping, you see the tracking info on the next page
