Cookie Scoop 2017

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ow about the n k to d e e n u o Everything y rogram!

P ie k o o C t u o c 2017 Girl S

THE COOKIE SCOOP IS A PUBLICATION OF THE GIRL SCOUTS OF THE MISSOURI HEARTLAND.

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Let’s celebrate 100 years of Girl Scouts selling cookies!

Our biggest cookie milestone yet is here. That’s right! 2017 marks the 100th anniversary of the first known sale of cookies by Girl Scouts, and we’re so ready to celebrate!

Join the celebration by participating in Girl Scouts of the USA’s Cookie Troop 100!

Troops can participate in 4 easy steps: 1. Set a troop goal and share the plan for your cookie money—what cool stuff will you do to improve your community this year?

2. Earn a Cookie Business badge—you can take your pick!

What troops can win: One lucky troop from EVERY council around the country will win

$100 each to put toward their next Take Action project

And one VERY lucky troop will win

3. Ask 100 NEW customers to buy cookies, as a troop.

$3,000 to super power their project!

4. Bling Your Booth. Gather your troop and get those creative juices flowing to come up with a fun theme—a party, a cookie disco—what will it be? You can even include a Cookie 100th twist. Just remember to snap a cool photo!

Once all 4 steps are completed, submit your entry at girlscouts.org/cookietroop100 to unlock your patch, and enter for a chance to win cash to invest in your next Take Action project. Winning troops will be randomly selected—no voting necessary!

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welcome to the

Cookie Scoop!

Thank you for your support of the Girl Scout Cookie Program! The Cookie Scoop will provide you with all the information needed for your troop to be successful during this cookie season.

The Girl Scout Cookie Program is the world’s largest girl-led business. Your girls will learn skills that will lay the groundwork for a lifetime of success. They will engage in the three Girl Scout processes: Girl-Led, Learning by Doing, and Cooperative Learning.

Do your girls love to earn badges? In the Girl’s Guide to Girl Scouting you will find information on how the girls can earn their Financial Literacy and Cookie Business badges. These Financial Literacy badges teach girls how to use money wisely and the Cookie Business badges help put girls’ financial literacy skills into practice.

In addition to the skills Girl Scouts learn from their participation, 100% of the proceeds—that’s about 3/4 of what customers pay for a box of cookies—benefit girls.

Ready to get started? It’s time to “Be Unique, Be You!”

Our Vision

Our Mission

Girl Scouting builds girls of courage, The Girl Scouts of the Missouri confidence, and character, who Heartland is the premier make the world a better place. leadership development experience for girls in southern and central Missouri, southeast Girl Scouts of the Kansas, and northeast Oklahoma, Missouri Heartland helping them to discover their own sense of self, connect with @gsmoheartland others in an increasingly diverse blog.girlscouts world, and take action to make moheartland.org the world a better place.

girlscoutsmoheartland.org 877-312-4764 Springfield Area Administrative Service Center 210 S. Ingram Mill Road Springfield, MO 65802 Cape Girardeau Area Service Center 2136 William Street, Suite 178 Cape Girardeau, MO 63703 Jefferson City Area Service Center 230 Metro Drive Jefferson City, MO 65109 Dexter Area Service Center 1420 Girl Scout Way Dexter, MO 63841 Joplin Area Service Center 1202 S. Range Line Road, Suite 8 Joplin, MO 64801

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e l b a t

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n o c of

6 Troop Proceeds

Learn just how much your troop can earn through the Cookie Program.

8 Preparing and Training Troops

How to train your girls, parents, and volunteers to be prepared for the Cookie Program.

10 Money Matters A deeper dive into financial responsibilities, important dates, money collection, and what to do about uncollected funds.

13 What Can a Cookie Do?

Learn how $5/box supports Girl Scouting in our council.

Celebrating 100 Years of the Girl Scout Cookie Sale with our NEW Girl Scout S’mores!

The Girl Scout S’mores cookie celebrates the very essence of Girl Scouting. Gathering around the fire with friends and family is a time-honored tradition.

The Girl Scout S’mores cookie captures this spirit: togetherness and adventure, topped off with a comforting taste of home. Enjoy this crispy graham cookie double dipped in a yummy crème icing and a scrumptious chocolatey coating!

14 Safety is Sweet!

Ensure a safe, fun, and successful Cookie Program experience.

15 COCO

How to start selling Girl Scout Cookies in a whole new way!

16 Cookie Booth 101 Booth guidelines, scheduling a cookie booth, and cookie booth etiquette.

18 Ordering Cookies

Two ways to order cookies, and the answer to “How many cookies should I order?”

20 Think Outside the Cookie Booth Direct sales aren’t just about “the booth.”

21 Mega Mentor Program

Do you have s’more knowledge than you know what to do with?

Join the Mega Mentor Program and share your knowledge with a new troop leader.

22 SNaP+!

Learn about SNaP+, our online Cookie Program management tool. Includes helpful reports and more!

24 Bonus Programs

An overview of Troop Bonus, Troop Bucks, the 5¢ Option, and Cookie Credit.

26 Recognitions

Earned recognition items for girls.

27 Cookie Merchandise

Cookie-themed merchandise to boost your Cookie Program.

29 Cookie Guidelines

The nitty-gritty guidelines of the Girl Scout Cookie Program.

30 Cookie Share Program

Another way for customers to support Girl Scouts.

31 Glossary

A collection of need-to-know words, terms, and phrases.

32 Cookie Calendar

All the important dates and deadlines in one place.

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Back by popular demand! Gluten-free Trios will be available through the cookie cupboards during the direct sale portion of the program. Supplies will be limited. Learn more about ordering cookies from the cupboard on pages 18-19.

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Troop Proceeds The Girl Scout Cookie Program is a leadership development opportunity for girls.

The Cookie Program teaches girls 5 important skills: goal setting, decision making, money management, people skills, and business ethics. It is important that the girls determine their troop goal and what they would like to do with their troop proceeds. Once you know the total amount of money needed for your troops’ goal, you can use the chart below to see the amount of money that can be earned per box. Then divide the amount of your goal by the amount you can earn per box and this will give you the number of boxes that your troop needs to sell.

Description

Amount per box

Amount per case

Troop Proceeds

$.60

$7.20

Troop Bonus (see page 24 for details)

$.10

$1.20

Subtotal

$.70

$8.40

5-Cent option for Junior and above

$.05

$.60

Total

$.75

$9.00

(see page 25 for details)

Council Goal Let’s work together to reach our goals! All troops who participate in the Girl Scout Cookie Program are eligible to earn additional incentives if we reach our council goal of selling 103,000 cases of Girl Scout Cookies!

• Troops will earn an extra 5¢ per box, for every box sold!

• Troops will be entered into a drawing to win the items below! We will hold three drawings—one per region.

2017-2018 Membership dues paid for each girl registered in the troop during the 2016-2017

membership year. AND...A giant llama for each girl that participated in the Cookie Program!

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Your service unit also has the opportunity to receive a bonus, so check with your Cookie Coordinator for more information and see how you can help your service unit meet its goal!

Cookie Program Patches In addition to the troop proceeds, Troop Bonus, Cookie Credit, girl recognitions, and the 5¢ Option, the girls in your troop can earn additional patches. These patches, available only for registered girl members, can be earned by meeting simple requirements* and can be purchased on the Cookie Merchandise Order Form on page 28.

• Cookie Booth patch: Earned by participating in a booth sale.

• Cookie Kickoff patch: Earned by participating in the Cookie Kickoff for your service unit.

• Cookie Share patch: Earned by selling one box of cookies for the Cookie Share program. More information can be found on page 30.

• Family patch: Girls can earn this patch when their family participates in troop cookie program training.

• Gluten Free patch: Earned by selling one box of Gluten Free Trios.

• My First Sale patch: Earned for first-time participation in the Cookie Program.

• Online patch: Earned by sending 15+ ecards with her account in COCO direct. More information can be found on page 15.

• Team COCO patch: Girls can earn this patch with a COCOdirect order on her girl balance summary from SNaP+. More information can be found on page 15.

*Requirements will be verified at the troop level.

Cookie Activity Pin All girls who participate in the Girl Scout Cookie Program are eligible to earn the annual Cookie Activity Pin. When they earn the pin, invite girls to share their accomplishments in each of the 5 Skills.

1. Goal Setting: Girls will set personal learning goals or personal sales goals.

2. Decision Making: Girls will develop a basic business plan, and work as a team with other Girl Scouts to decide when and where they’ll sell cookies and what they’ll do with the money they earn.

3. Money Management: Girls will develop a budget for accomplishing the goals they set. They should be able to explain how the money earned in the Cookie Program helps them, their group, and our council.

4. People Skills: Girls will practice their “elevator speech” for customers about what they’re selling, why they’re selling it, and why customers should purchase it.

5. Business Ethics: Girls will discuss how living the Girl Scout Promise and Law applies to what they do in the Girl Scout Cookie Program as businesswomen.

The Cookie Activity Pin is available for purchase at your local shop or through girlscoutshop.com.

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Preparing & Training your troop Gather and review materials to make the training fun and festive!

• Print door hangers or thank you cards from our website.

Girls can color them while they wait.

• Display order cards.

• Set up a cookie activity or game.

• Check-out a set of recognition items from your MMS to have on display.

• Let girls and parents sample delicious cookies!

Use this information to inform and excite your troop about their upcoming cookie adventures! Don’t forget that holding a parent information meeting is one step toward qualifying for the Troop Bonus*, and the foundation of clear communication between you, the troop cookie coordinator, and your Girl Scout families.

Preparing for Your Parent Information Meeting •

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• *More information on the Troop Bonus can be found on page 24.

Read the Cookie Scoop and all other materials provided to you at training so you are able to answer questions.

If your troop participated in Fall Product Program ensure your council bill is paid.

Access the ROSE system and check that all your girls are registered and on your roster. If not, contact your membership marketing specialist (MMS).

All adults who will assist in any way with the Cookie Program must be registered and have a background check on file.

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Inform parents/guardians of the meeting, and that girls may NOT participate without a completed permission slip.

Fill in girl order cards with important information: girls’ first name & last initial, troop number, and program dates.

Touch base with parents by phone, email, or text to ensure at least one representative from each family will participate in the meeting.

Review the “no sell” list prior to the meeting and contact any parent who may be on the list.

Don’t forget to review all forms, order cards, and procedures to keep everyone on the same page!

• • • •

Cookie Program Parent/Guardian Permission Slip Girl Cookie Order Card Girl Scout Money Envelope Found in the Family Guide!

Online Safety Pledge (if applicable)

While parents are arriving, ask them to sign-in on an attendance sheet at the door. Begin the meeting with introductions and then discuss the benefits of the girls’ participation in the Girl Scout Cookie Program, including the 5 Skills: People Skills, Decision Making, Goal Setting, Business Ethics, and Money Management.

Review howScout the GirlLaw Scout Law pertains to the Girl Scout Cookie Program.

The Girl I will do my best to be Honest and fair,

Observe the start of the Girl Scout Cookie Program on January 6, 2017.

Friendly and helpful,

Say, “thank you” even if someone does not purchase Girl Scout cookies.

Considerate and caring,

Promptly meet deadlines.

Courageous and strong,

Do the right thing even if others don’t.

Responsible for what I say and do, Respect myself and others, Respect authority,

Strive to be my best at all times.

Know and obey safety guidelines.

Use resources wisely,

Offer customers the opportunity to order over the telephone or email.

Make the world a better place,

Greet customers with a smile and use manners.

And be a sister to every Girl Scout.

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• •

• •

Complete paperwork and deposits neatly, accurately, and on time.

Help sister Girl Scouts.

Discuss restrictions and safety for the girls while selling in person and online (page 14).

Discuss troop goals with the girls so they can decide the use of the proceeds following the program. See COCO at www.abcsmartcookies.com for ways to help girls set their goals.

Discuss how many booth sales you will do and how you will sign up to participate so that all girls have the opportunity to participate.

Money Matters: Cookies are sold for $5 per package. Money is collected at delivery; parents are responsible for collecting and turning in the money.

Schedule times that parents can submit the money and ALWAYS give receipts. It is recommended that you always recount money in the presence of the parent. It is important that parents understand the deadlines for turning in money. This will ensure that the necessary money is in the troop account to meet the ACH deadlines.

Have parents fill out the permission slip completely; if the girl has two households, both adults should fill out a form.

Using the cookie order card, discuss the varieties and nutritional information, along with allergen warnings. Instruct how to fill out the card and when it will be due.

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• • •

Discuss cookie responsibility. All cookies received by the troop are the troop’s responsibility—no cookies will be returned to GSMH. Likewise, all cookies checked out to girls will become the responsibility of the girl. Remind parents that there are many opportunities for the girls to receive additional cookies throughout the direct sale portion of the program instead of acquiring a large quantity all at once.

Discuss the online sales portion of the program: COCOdirect, girl order cards vs. online sales cards, and COCO mobile (page 15). Discuss the requirements to earn the Team COCO patch and Online patch (page 7).

Have the troop site set up on COCO so that when girls sign up they will be added to the troop page automatically.

Discuss the Cookie Share program and review the requirements to earn the Cookie Share patch.

Discuss the logistics and procedures for picking up the initial troop orders.

For additional options for older girls, review the 5¢ Option on page 25.

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Your Parent Information Meeting Agenda

10 All service units use the ACH (Automatic Clearing House) process for the Girl Scout Cookie Program. Under the ACH process, all money should be deposited in the troop bank account. This makes it easier for the troop cookie coordinator to make frequent deposits in the bank. The council Finance department will utilize the ACH process to automatically withdraw the amount owed to the council from the troop bank account.

Each troop leader needs to fill out an ACH Authorization form. The form should be returned to the service unit cookie coordinator at training. The service unit cookie coordinator will forward the form to the council staff product program specialists no later than January 28, 2017.

Keep all receipts of deposits.

Verify receipt versus deposit for discrepancies.

Don’t leave the bank without a receipt.

March 9 Troop deposits for initial orders plus additional cookies due.

March 16 GSMH Finance department will ACH 30% of the total amount due (initial plus additional cookies) from the troop account and enter the ACH amount into SNaP+.

March 30

GSMH Finance department will ACH 30% of total amount due (initial plus additional cookies).

April 3 All money due to troop.

April 14 GSMH Finance department will ACH the remaining balance due to GSMH from the troop and enter the ACH amount into SNaP+.

If a troop has an ACH that has been returned, the Finance department will enter the transaction into SNaP+ and the troop will not be able to get additional cookies from the cupboard until the ACH has been paid either through the ACH process or in one of the council retail shops.

Immediately contact the Finance department with any financial concerns at 877-312-4764 or financedept@girlscoutsmoheartland.org.

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Money Collection Be sure to remind parents that they are financially responsible for all cookies signed for and received by their daughter—cookies cannot be returned to GSMH. Make sure to issue a separate receipt for each payment made and for any cookies picked up by parents. You should retain the white copy for your records and give parents the yellow copy. These receipts will be very important when it is time to transfer extra cookies or in the event you need to complete the Uncollected Funds Report.

• Girls collect payment from customers at the time the cookies are delivered, unless the customer is only ordering cookies for the Cookie Share Program.

• Be cautious letting parents write one check for more than $150 for their daughter’s entire order. Accepting multiple payments by parents is encouraged.

• Parents may only get additional cookies once the initial order cookie money has been turned in to the troop leader or troop cookie coordinator. During the direct sale portion of the Cookie Program, families should pay for any sold cookies before taking more cookies to sell.

• In the event of a parental divorce or separation, the parent who signs for cookies is the parent who is responsible for payment.

• If a new troop does not yet have an established bank account, check with the service unit to determine whether the service unit account can be used or if other alternatives are available.

• Signed receipts are required for each money transaction or cookie transaction for each Girl Scout family. Additional receipt books are available.

• Keep receipts for all deposits made into the troop account.

• Enter all girl deposits into SNaP+ under the ‘Finance’ Icon>Add Girl transaction.

• Troop leaders should always verify that the stamped receipt received from the bank matches the amount written on the deposit ticket (sample shown to right).

Returned Checks & Bank Service Charges Troops will be reimbursed for returned checks and returned check fees for cookie payments deposited into the troop account. Troops will also be reimbursed for bank service charges due to higher than normal deposit activity during the Cookie Program.

Returned Checks: Troops must provide the original returned check notice and returned check from the bank within 60 days of the date of the check to be reimbursed. Always keep a copy for your troop records.

Troop should mail original returned check(s) to the Finance department: Girl Scouts of the Missouri Heartland Attn: Finance Department 210 S Ingram Mill Rd Springfield, MO 65802

Bank Service Charges: Bank service charges for the months of February, March, and April will be reimbursed.

Troops must provide a copy of the bank statement showing the amount of the bank service charge by May 31, 2017 to be reimbursed. Bank statement copies may be mailed to the address noted above or they may be faxed to the Finance department at 417-862-4120 or they may be scanned and emailed to the Finance department at financedept@girlscoutsmoheartland.org.

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Past Due Payments and Uncollected Funds Reports If your troop has an issue with money collection, complete the Uncollected Funds Report and provide supporting documentation, detailing your attempts to collect the amount owed. Supporting documentation is listed to the right. Contact the Finance department at GSMH to determine if additional supporting documentation is required.

Girl Scout families are responsible for payment of all cookies for which they have signed. Troops, however, are not responsible for paying for Girl Scout families that have not paid the troop, as long as an Uncollected Funds Report has been completed and returned to the Finance department at GSMH, along with supporting documentation, by April 5, 2017.

The troop leader must fill out an Uncollected Funds Report to send with the original versions of the following paperwork: • Signed permission slip, • Signed receipt(s) for cookies dispersed, • Signed receipt(s) of any payments received, and • Brief explanation concerning the amount outstanding or the situation and efforts made to collect.

Uncollected Funds Report forms can be found at girlscoutsmoheartland.org.

Uncollected Funds: Recognitions and Bonus Programs In the event that a girl or troop owes money after April 5, 2017, and no Uncollected Funds Report (with supporting documentation) has been submitted, council-specific recognitions and Cookie Credit at the 500 box level and above will not be distributed until such time that all outstanding money issues are resolved. In the event that a girl or troop owes money to the council on September 30 of that year, and no Uncollected Funds Report (with supporting documentation) has been submitted, council-specific recognitions and Cookie Credit at the 500 box level and above will not be distributed even upon resolution of outstanding money issues. The same procedures also apply to Troop Bonuses and Troop Bucks.

No exceptions will be made to this procedure.

Council-specific recognitions and Cookie Credit at the 500 box level and above will not be distributed to girls listed on the Uncollected Funds Report until such time that all outstanding money issues are resolved. Council-specific recognitions and Cookie Credit at the 500 box level and above will not be distributed to girls listed on the Uncollected Funds report, even upon resolution of outstanding money issues, if the final resolution occurs on or after September 30 of that year.

No exceptions will be made to this procedure.

When in dou bt, fill one out! If any m oney is still owed to your troop, complete an d submit an Uncollecte d Funds Report by Ap ril 5.

Unresolved money issues can result in a volunteer being removed from their volunteer position at the troop and/or service unit level.

Date________________ Leader Name ___________________________________ Troop#________ Service Unit # ________ Phone _________________________ Email ____________________________________________ Instructions for Uncollected Funds 1.

2.

3.

4.

Leaders should make two attempts to collect unpaid funds before submitting this form.

Submit a separate form for each girl who has any amount unpaid by the deadline.

Complete all information below.

Attach the following originals to this form:  signed permission slip.

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Troop Earnings & Girl Recognitions: $1.13 average

High Quality Girl Scout Programs: $1.64

Troop Earnings, in the form of:

Troop Proceeds & Troop Bonuses, which

troops use for field trips, community

service projects, events, and more.

Troop Bucks, which can be used on troop

membership dues, program fees, and at any

of our retail shops.

Girl Recognitions, in the form of:

Cookie Credit, which can be used on

membership dues, program fees, summer

camp, service unit day camps, service unit

events, and at any of our retail shops.

Earned Girl Recognitions Items Service Unit Bonus Council Goal Bonus

Girl and Volunteer Support: $1.18 Financial assistance & outreach to underserved girls Bringing the Girl Scout experience to more neighborhoods Volunteer trainings, materials, and recognitions Volunteer recruitment Volunteer support and resources Staff Support

Program Areas Include: Leadership

Business & Financial Literacy

Outdoor Adventure (includes camp)

STEM (Science, Technology,

Engineering, Math) Maintaining Girl Scout camp & program sites Council-hosted girl & volunteer events Financial Assistance Staff Support

After the baker is paid, every penny stays within our council to support our local Girl Scouts.

Product Costs: $1.05 Cost of cookies from the baker, including transportation and storage of cookies, and sales materials

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Before participating in Girl Scout Cookie Program activities, it is imperative that you review these rules with your Girl Scouts and make sure they follow them. This helps to ensure a safe, fun, and successful experience.

Show you’re a Girl Scout.

Girls should wear a Girl Scout membership pin and/or Girl Scout clothing to identify themselves as a Girl Scout. Uniforms are encouraged.

Buddy up.

Always use the buddy system. It’s not just safe; it’s more fun!

Be streetwise.

Be familiar with the areas and neighborhoods in which you will be selling Girl Scout Cookies.

Partner with adults.

Adults must accompany Girl Scout Daisies, Brownies, and Juniors when they are taking orders, selling, or delivering cookies. An adult must know when Girl Scout Cadettes, Seniors, and Ambassadors are selling door–to–door, and the girls must always have a buddy.

Two approved adult volunteers must be present at Girl Scout Cookie booths regardless of the girls’ age level.

Plan ahead.

Be prepared for emergencies!

Also, have a plan to safeguard money— avoid walking around with large amounts or keeping it at home, in the car, or at school. As soon as possible, give proceeds to your troop cookie coordinator.

Do not enter.

Never enter a person’s home or vehicle when you are selling or making deliveries.

Sell in the daytime.

Girl Scouts sell only during daylight hours.

Keep the selling in-person.

Girl Scouts can only sell cookies online with COCOdirect. Girls may use email and age-appropriate social media to let family, friends, and former customers know about the program and collect indications of interest. Online yard-sale sites or online auction sites are prohibited. Girls, parents, and third parties may not accept payment for Girl Scout Cookies online.

Before engaging in online activities, be sure to review and sign the Girl Scout Internet Safety Pledge found under the Forms and Resources section at girlscoutsmoheartland.org.

Protect privacy.

Girls’ names and contact information should never be given out to customers.

Instead, give the troop/group number and an approved phone number of an adult or email for customers to request information, order, or give comments.

Be safe on the road.

Follow safe pedestrian practices, especially at intersections or when walking along roadways. Be aware of traffic when unloading cookies and passengers from vehicles.

Be ‘net wise.

Girls must have their parent’s/guardian’s permission to participate in all online activities, and must read and agree to the GSUSA Internet Safety Pledge before conducting any online activities.

Additionally, in order to participate in COCOdirect girls must read and abide by the Internet Safety Pledge and parents/guardians must read and abide by the Terms and Conditions for Parents/Guardians.

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Sell Girl Scout Cookies® right from your computer or mobile device!

COCOdirect allows Girl Scouts to ship Girl Scout Cookies in bulk directly to consumers—there’s no money collection and no hand delivery!

Girls can sell using COCOdirect in two ways: through COCOmobile or COCO Online Marketing.

1.

On COCO desktop, girls can send an eCard to friends and family that includes a secure link to COCOdirect.

2.

On COCOmobile, girls can place customer’s order: Simply click the COCOdirect icon and enter the customer’s information.

3.

4.

With both options, customers can choose from quantities of ½ dozen, dozen and 8-pack varieties.

COCOmobile allows girls to set cookie sales goals, track progress, and take cookie orders through a mobile device.

1.

3.

Begin by creating an account on COCO Cookie Command Center.

Log into the app using your COCO Cookie Command username and password.

Ask your troop leader for more info or log onto COCO, and start selling Girl Scout Cookies in a whole new way!

4.

2.

Download the COCOmobile app for Apple® and AndroidTM devices.

Create and manage sales on the go, set and track goals, view recognitions, and more!

The GIRL SCOUTS® name and mark, and all associated trademarks and logotypes, including GIRL SCOUT COOKIES®, THIN MINTS®, TREFOILS®, GIRL SCOUT COOKIE SALE®, GIRL SCOUT COOKIE PROGRAM®, GIRL SCOUT S’MORES™ and the Trefoil Design, are owned by Girl Scouts of the USA. ABC Bakers/Interbake Foods LLC is an official GSUSA licensee.

Baked by authority of Girl Scouts of the USA. This product is distributed and marketed exclusively through Girl Scout members. Any resale or redistribution is unauthorized.

16 Girl Scout Cookie booths are a great way for girls to learn customer service, teamwork, public speaking experience, and other important leadership skills. Please review these guidelines to ensure that the Cookie Booth experience is successful and positive.

1. preparation

2. set-up

During your family Girl Scout Cookie Program training or the initial order period, help the girls prepare by role-playing customer service, setting goals, and ensuring each girl knows her individual and troop goals. Make sure to review cookie booth etiquette with your girls and parents.

Bring the following materials with you: table and chairs; cookies; plenty of change; goal poster; paper or notebook for tracking sales; calculator; pen/pencil.

Girl Scout Cookie booth kits, which include Girl Scout Cookie costumes (youth sizes) and a fabric tablecloth, are available for checkout at service center cookie cupboards. Call your product program specialist at 877-312-4764 to reserve your booth kit.

The table should be neat and tidy, so that customers can easily see the varieties of Girl Scout Cookies available to them. Keep cookies that are not on display in their cases, stacked neatly under the table.

Girls must wear their Girl Scout membership pin, tunic, sash, vest, or apparel that identifies them as Girl Scouts. Since many booth sale sites are outside, girls also need to dress for the weather.

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3. close down In many instances, there will be a troop/group setting up after you. Keep an eye on the time and close down your booth on time. Don’t forget to take everything with you, even those empty boxes! Remember, a Girl Scout always leaves a place better than she found it!

Cookie Booth Etiquette Cookie Booth Don’ts • • • • • • •

Yell or talk loudly Run around and play Get in the way of customers Ask customers twice Leave the cookie booth area Eat, drink, or chew gum while at booth Use cell phones or hand-held games

Cookie Booth Do’s • • • • • • •

Be identifiable as a Girl Scout: wear your Girl Scout uniform, apparel, or pin.

Remember your behavior at a Cookie Booth is a reflection of Girl Scouting.

Be knowledgeable about the Cookie Program and your goals.

Stay out of doorways, walkways, and parking lots.

Keep table and sales area neat.

Be polite and friendly to all customers.

Take all empty boxes with you, and recycle if possible!

January 20

SNaP+ will open at 6 a.m. council-wide for troops to be able to choose booth locations. Each troop may initially reserve one Wal-Mart booth and two other locations. Make sure you are booking a location in your own geographical area.

January 23 February 1

SNaP+ will close for initial booth choices to cycle and send confirmations to troops.

SNaP+ will open at 6 a.m. for the duration of the cookie program, and troops may sign up for additional booths. Please check back often for new locations and vacancies.

Schedule

Confirm

Cancel

Under the ‘Cookies’ icon 1. Hover over ‘Booth Scheduler’ to Schedule a Booth OR Lottery Request.

2. You can search by business, address, zip code, or service unit name.

3. Select a location by double clicking.

When considering a location please click on the note pad, if displayed.

Shown on the far right hand side of the location line, it will contain any special instructions.

4. At the calendar, hover over the available date you desire.

5. A drop down menu with available times will appear. Select the one that will work for you.

6. Click OK to confirm the cookie booth date and time.

7. Click close when complete.

8. Repeat for any additional booths.

Under the ‘Cookies’ icon 1. Hover over ‘Booth Scheduler’ to Schedule a Booth OR Lottery Request.

2. When screen appears, scroll to the bottom where it will show the locations and times of scheduled booths under FCFS (First Come, First Serve).

Under the ‘Cookies’ icon 1. Hover over ‘Booth Scheduler’ to Schedule a Booth OR Lottery Request.

2. When screen appears, scroll to the bottom where it will show the locations and times of scheduled booths under FCFS (First Come, First Serve).

3. Click on the red ‘X’ at the end of the location line.

a cookie booth in SNaP+

a cookie booth in SNaP+

SNaP+ will send an email confirmation to confirm or deny time and location of a cookie booth. Print this confirmation and take it with you to each scheduled cookie booth. Troops should only show up at booth if an email verification has been received through SNaP+.

a cookie booth in SNaP+

This will remove the troop from the selected time and location in SNaP+. This cookie booth time and location will then be available for another troop to schedule.

No booth should be added without first contacting the service unit cookie coordinator or product program specialist. Customers will be directed to the booth locator tool through council media, phone, and email responses.

Have the girls prepare a troop goal poster to display at your booth.

Customers love to help girls reach their goals!

Cookie Booth Reminders • Count packages and money before and after the cookie booth begins/ends, enter the information on a booth tally sheet, and place it in the cash box. (A Booth Tally Sheet can be found in the Forms and Resources library at girlscoutsmoheartland.org).

• Remember that there must be at least 2 approved volunteers present, and no more than 3-4 girls at a time.

• If possible, when the weather is cold, have an adult rotate girls to an inside space regularly.

• Remember to say “thank you” to all customers even if they do not buy cookies.

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*Check with your service unit cookie coordinator to see if your area is using this method.*

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After you have received your initial cookie order, you will likely need more cookies to fill additional girl orders or for booth sales. You can order more cookies from any cupboard. Cookie Cupboards are specific locations that stock cookies for troops to order and pick-up. There are two ways you can place an order for additional cookies: a call-in order or a planned order.

Call-in Orders If you would like to call-in your order to the cupboard, please be sure to include your troop and service unit number, your order by variety in cases or packages, a phone number with area code, and who will be picking up the cookies. Only the troop cookie coordinator should be calling in the orders. This ensures she/he is aware of the amount of cookies being purchased for the troop, so cookies can be allocated to girls properly.

Planned Orders A Planned Order allows a troop to schedule a pick-up on a designated day from any participating cookie cupboard, and it allows the cupboard manager to ensure the correct inventory to meet your needs. Planned orders must be placed by midnight on Sunday for pick-up the following week.

To schedule a Planned Order in SNaP+: ЅЅ Click on the Cookie icon. ЅЅ Click on Planned Order. ЅЅ Select a cupboard from the drop down menu. ЅЅ Select the date you want to pick up your order. Once you select the date, the screen will register the troop number, cupboard, and requested date.

ЅЅ Enter the number of packages for each variety that you want to pick-up (1 case = 12 packages). ЅЅ Click Submit. ЅЅ You will be asked to confirm your order.

Under the Cookie Icon, you can select Manage Orders to review your order. If your order needs to be deleted or edited, please contact the cupboard manager. When you pick up your order, the cookies will be transferred to your troop and it will be added to your troop inventory.

All cupboard orders will immediately appear on your Troop Balance Summary and will be calculated for the next ACH. All Planned Orders not picked-up by Friday at 6 p.m. will be cancelled and cookies placed back in cupboard inventory.

Your troop may need to make multiple trips to the cookie cupboard, and it may be necessary for parents to assist in picking-up cookies.

If you are having a parent volunteer pick-up the cookies for the troop, please provide that information in the Order Reference Field and notify the cupboard manager.

Your parent volunteer will not be allowed to pick-up cookies without troop leader permission, either written or by phone.

Troops are financially responsible for all cookies transferred from all cupboards throughout the program. There are no returns or exchanges!

What cookies should I order?

You’re planning a cookie booth. Great! Now, how do you know which cookies to bring? How many of each cookie do you order? If you’re planning to fill up your full-size van with seats, here’s a popular mix of cookies!

Thin Mints 28% of your order

Caramel deLites 20% of your order

Peanut Butter Patties 18% of your order

Peanut Butter Sandwich 11% of your order

Lemonades 9% of your order

Shortbread 6% of your order

How many cookies can you fit in your car?

Need to know how many cases of Girl Scout Cookies you can cram in your car? If your car is empty except for the driver and is tightly packed with cases of Girl Scout Cookies, it could hold approximately: • Compact: 23 • Hatchback or small wagon: 25-30 • Mid-size sedan: 35

Thanks-A-Lots 5% of your order

Girl Scout S’Mores 2% of your order

• 8-passenger minivan or sport utility: 60 • Full-size station wagon: 75 • Full-size van with seats: 150

Gluten Free Trios 1% of your order

Gluten Free Trios are available in limited supply through the cupboards only during the direct sale portion of the program.

Girls should not be taking orders during the initial order.

Note: These are recommendations only. Troops are responsible for deciding the number of cookies that they will need based on location, demand, and length of time that the booth will be open.

• Full-size van without seats: 200 Safety first! Be sure you’re still able to see your mirrors!

We’ve created this Cookie Booth Tracking Worksheet to help track y our success at Cookie Booth s! It’s available for d ownload at girlscoutsmoh eartland.org.

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Tip! Need additional guidance? Contact your service unit cookie coordinator!

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Don’t Forget! All cookies sold in direct sales count toward girls’ final recognition level and troop proceeds.

think outside the

Business Networking (CEO in Training) Older girls can learn business networking skills by contacting companies for permission to speak at a staff meeting, or to suggest ways for companies to use Girl Scout Cookies in their operations (e.g., Thin Mints for every person who takes a test drive, Girl Scout Cookies as balloon weights, snacks at realtor open houses, or a special treat in the break room).

Direct Sales are about more than just Cookie Booths! Here are a few ideas to give your direct sales a kick-start. Use these as starting points, and find out what works best for your troop!

Cookie Drive-Thru

Try a cookie caravan! Decorate a van with washable markers and canvas a neighborhood together.

Don’t forget to promote the Cookie Share program, especially for customers who say they’ve already eaten too many Girl Scout Cookies this year! Did you know that you can utilize the council delivery option for Cookie Share even during direct sales? Check out page 30 for details!

Set up a cookie drive-thru at your local church or business. The customers don’t even have to get out of their cars.

Door-to-Door Have girls buddy up for another door-to-door round, but bring cookies with you this time! For extra fun, use a red wagon!

Make sure that no matter how large or small your customer’s order is you are letting them know that each package purchased is greatly appreciated. Smiles, thank-you’s, and courtesy go a long way towards increasing sales and building lasting customer relations.

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Mega Mentor Program Are you a troop leader with 3 or more years experience in the Girl Scout Cookie Program? Do you have s’more knowledge than you know what to do with? Then join the Mega Mentor Program and share your knowledge with a new troop leader in your service unit.

We are looking for leaders with: • • • • • • •

3 + years of successful Cookie Programs, especially direct sales, a successful track record with meeting all financial obligations, the ability to successfully manage Cookie inventory, willingness to help a new leader, willingness to accompany a new leader to her first Cookie Booth, the skill set to show a new leader the ins and outs of managing a Cookie Booth and tracking Cookie sales, and the availability to answer questions when needed.

If you think you’d be a valuable Mega Mentor, please contact your service unit cookie coordinator to get matched up with a new troop leader in your service unit.

You’ll receive this patch at the completion of the Cookie Program!

A new troop leader’s success is your success.

Presentation is Key Make “special” offer cookie bundles—a chocolate lovers pack, variety pack, classic cookie pack.

How can you market the New S’more cookie in a creative manner? Use ribbon to tie the boxes together and a pretty tag to tell what variety is in each bundle.

Get Creative!

Where do you see an opportunity that is not being tapped for sales?

Check with your school, local college/university, church and civic organizations. Are there local events that would allow sales prior to or following the event?

Head to the Office With the help of parents or relatives, girls can contact employers for permission to display an order card in the workplace with a note about their goals, or snag sales at the end of the day in the parking lot!

Council-Sponsored Booth Opportunities Watch for information about council-sponsored booth opportunities! During these events we will set up specified dates, times, and locations for troops to have the opportunity to sell cookies without the burden of having leftovers. A council representative will be on hand during these events to “check out” cookies to troops. Troops will only be charged for those cookies sold. These events are designed to “clean out” the cupboards and help troops attain their goals.

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! p a sn

abcsnap.com

what is snap?

SNAP, now known as SNaP+, is the online Cookie Program management tool. It makes ordering cookies and recognitions simple and easy! At your service unit training you received your log-in information once you signed your Troop Cookie Coordinator Agreement. You will be responsible for entering and updating your contact information as well as your girls’ orders and recognition choices.

Helpful SNaP+ Reports SNaP+ allows you to run various reports to help you track your cookie sales.

Reports are located under the Reports menu and are generated in real time, which means that as soon as information is entered, you will be able to view it in a report.

• Troop Balance: This report shows all the cookies that are received/ transferred as well as showing troop proceeds and what amount is owed to the council. After all ACHs are complete, the report should show a $0 balance for the troop.

• Girl Cookie Totals Summary: This report keeps track of all cookies received by each girl. All cookies sold during the initial order or direct sale should be credited to girls.

• Girl Balance Summary: You will input in SNaP+ the amount of money that has been paid by the parent for each girl. This report should show a $0 balance due at the end of the program. This report MUST be completed to ensure recognitions are correct. If a girl owes money, this report will help you document what has been paid and what is still outstanding.

Phase One before sale begins

Under the ‘My Troop’ icon Update troop information: • Troop level • Proceed plan • Main recognition plan • 5¢ option choice • Troop recognition plan • Contact information, including addresses and phone numbers Make sure to save your updates!

To verify girls registered to sell, click on the ‘Cookies’ icon and initial order.

The council has automatically uploaded girls that are registered to your troop. If you have a girl that is not showing up in SNaP+, please be sure she is registered by contacting your membership marketing specialist.

• Recognition Order Summary by Girl: You will want to run this report at the end of the program to show what recognitions have been earned by the girls (after all cookies have been transferred to the girls).

• Transfer Order Summary: This report shows all cupboard to troop and troop to troop transfers, etc.

• Track Cookie Share: This report will show you the number of packages collected for the Cookie Share Program.

5¢ Option What’s the 5¢ Option? Details are on page 25, but here’s a quick overview! Multi-level troops can choose the 5¢ Option for Juniors and older. This requires permission from the service unit cookie coordinator to create a “second” troop in SNaP+.

Daisies and Brownies should be tracked under this “second” troop number by adding “0” to the end of their original troop number. Juniors and older are tracked under the original troop number. Be sure to choose the appropriate recognition

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> Forgot your password? Click on “forgot password” at abcsnap.com.

Phase Two

Phase Three

Under the ‘Cookies’ icon 1. Enter initial packages sold for each girl by variety.

2. Match end totals to individual order cards.

3. Enter extra cookies for booth sales if desired.

4. Notice that SNaP+ will automatically round each variety to the nearest full case. The troop is responsible for selling these extra boxes.

Under the ‘Finance’ icon SNaP+ will allow you to use the ‘Add New Girl Transaction’ option to keep track of money received by each girl. This information will be transferred to the Girls Balance Summary Report, which can be used as a receipt.

placing initial orders

Under the ‘Recognitions’ icon 1. Select ‘Create Recognition Order.’

2. SNaP+ will automatically generate an ‘Early Recognition Order’ for girls who sold 100 or 165 or more packages in the initial sale period. (Each time additional cookies are added to a girl’s order, you must review and save the recognition order).

3. Save order.

Phase Four

throughout direct sales

Phase Five final paperwork

conclusion of sale

Part 1

Part 2

Under the ‘Cookies’ icon.

1. All cookies must be transferred from remaining troop inventory to each girl.

Choose ‘Transfer Order.’

2. Select type of transfer needed: girl to girl, troop to troop, or troop to girl.

3. Transfer all cookies from troop to girls, including any unsold cookies.

4. Number of ‘available quantity’ will decrease as they are assigned to girls. Troop cookie balance must be ‘zero’ once all packages are transferred.

Under the ‘Rewards’ icon.

1. Select ‘Create Recognition Order.’

2. Click ‘Main Recognition Plan.’

3. SNaP+ will automatically generate a Troop Recognition Order. Click on each girl’s name to review their recognition items for accuracy. Each time additional cookies are added to a girl’s order, you must review and save the recognition order.

Note: 800+ level sellers have recognition options.

You must select these; they are not automatic.

4. Save order.

Under the ‘Reports’ icon 1. Select ‘Reports.’

2. Print Troop Balance Summary. Turn a signed copy into your service unit cookie coordinator and print a copy to save for the end-of-year Troop Financial Report.

3. Print ‘Recognition Summary by Girl’ for your records only.

4. Attach Troop Balance Summary, 5¢ Option form (if applicable), Troop Bonus form (if applicable), Uncollected Funds Report with appropriate documentation (if applicable), and give to the Service Unit Cookie Coordinator by April 5, 2017.

plan in SNaP+ to reflect the troop’s age level. This method will require additional tracking and paperwork, but will allow older girls the 5¢ Option. The troop still functions as one, holding meetings and cookie booths as usual.

Please note the Troop Bonus implications: splitting the troop in SNaP+ does not change the per girl average required to meet the bonus requirements. The number of girls and number of packages sold will be combined between the two troops to calculate this average.

24 All concerns and issues for girl recognitions (on page 26) must be reported to a product program specialist and resolved by May 27, 2017.

Bonus Programs The Girl Scout Cookie Program at GSMH has bonus programs intended to help your girls and your troop reach all their goals. Here are the details on four of our bonus programs: Troop Bonus, Troop Bucks, the 5¢ Option, and Cookie Credit.

Troop Bonus The Girl Scout Cookie Program is designed to raise funds for Girl Scout troops and GSMH. The Cookie Program teaches girls about goal-setting and encourages them to set goals, work toward them, and celebrate their achievement at the end. In order for girls to have the absolute best experience in the Girl Scout Cookie Program, learning important business skills and developing selfesteem and confidence, it is important that they have the support of Girl Scout volunteers and families.

The Troop Bonus Program is an opportunity for parents, volunteers, and girls to connect with each other and team up to encourage the troop to meet its goals. If the troop meets all of the requirements to the right, it will earn an additional $.10 per box sold in troop proceeds!

Please complete the Troop Bonus Worksheet in the Forms and Resources Library on our website at girlscoutsmoheartland.org. This form must be turned in with final paperwork to the service unit cookie coordinator by April 5, 2017. For troops that earn the Troop Bonus, a credit of $.10 per box sold will be made to the troop banking account three months after the end of the program. Troop Bonus will be held until the troop has paid the council for their cookies, with the exception of any amount included on the Uncollected Funds Report.

Checklist Requirements

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A troop representative must attend the service unit cookie training.

The troop must hold a parent/girl information meeting.

The troop leader or troop cookie coordinator must contact each girl (by note or phone) midway through the program.

All girls must be registered before they start selling, with a minimum of three girls to be a troop.

All troop initial orders must be in SNaP+ by January 27 at midnight.

All ACH withdrawals must be met. first: March 16 second: March 30

third: April 14 All paperwork must be submitted on time: Troop Balance Summary; Uncollected Funds Report (if applicable); 5¢ Option Form (if applicable); Troop Bonus Worksheet.

The service unit’s delivery must be picked up on time. It is the troop’s responsibility to arrive at the designated location on time and be equipped to receive the cookies.

The per girl average must equal 170 boxes or higher.

For multi-level troops that are “split” in SNaP+, the total per girl average must be 170 boxes or higher when the two troops are combined.

Each troop must hold a cookie booth.

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Cookie Credit can be used for...

Cookie Credit Girl Scout Cookie Credit is an earned recognition item, in the form of a gift card, that girls can use to support their own Girl Scout Leadership Experience.

Earned Recognition Levels Girls earn Girl Scout Cookie Credit when they sell 125 or more packages of Girl Scout Cookies. The exact amount of Girl Scout Cookie Credit earned depends on the total number of packages that each girl sells.

Receiving Girl Scout Cookie Credit Girl Scout Cookie Credit gift cards are not distributed with other recognition items. They are mailed directly to all registered girls that have earned Girl Scout Cookie Credit. GSMH uses the address provided on the girl’s membership registration form, so please make sure that this information is accurately provided before the Girl Scout Cookie Program begins. If girls have not received their Girl Scout Cookie Credit gift card by the beginning of June, please contact your product program specialist at 877-312-4764.

Concerns and Issues All issues or concerns with Girl Scout Cookie Credit cards must be reported to a product program specialist (877-312-4764) and resolved by the end of the Girl Scout membership year (Sept. 30) of the same year.

Troop Bucks What are Troop Bucks? Troop Bucks are dollar amounts that can be used internally to pay troop membership dues, pay council-sponsored event registration fees, or make purchases in GSMH retail shops for the troop. Troop Bucks are earned for cupboard to troop transfers made during the direct sale period.

• summer resident camps.

• service unit events and day camps.* • resident camp trading post purchases.

• merchandise at council shops, including books and uniforms.

• girl membership registration fees.

• council program events.

• Girl Scout Destinations.

• council-sponsored trips. *To qualify for reimbursement via Cookie Credit, service unit events and day camps must meet council standards and criteria.

Troops that sell...

20 cases earn $20 in Troop Bucks.

40 cases earn $40 in Troop Bucks.

60 cases earn $60 in Troop Bucks.

80 cases earn $80 in Troop Bucks.

100 cases earn $100 in Troop Bucks.

...and so on.

This opportunity is different and unrelated to the Troop Bonus. This is an opportunity for GSMH troops participating in the 2017 Girl Scout Cookie Program and may not be offered in future cookie seasons. Cookies ordered on initial orders do not count toward Troop Bucks. Troop Bucks are non-transferable. Troop to troop transfers made during the direct sale period will not count toward this recognition program. Troop Bucks will be held until the troop has paid the council for their cookies, with the exception of any amount included on the Uncollected Funds Report.

5¢ Option Junior, Cadette, Senior, and Ambassador troops can earn an extra $.05 a box, if they choose not to earn the recognition items. Girls do still receive Cookie Credit (for 125+ boxes sold) and patches. Troops choosing this option need to complete the 5¢ Option form signed by each girl and parent. The form can be found in the Forms and Resources Library at girlscoutsmoheartland.org. Please return it with your completed paperwork to your service unit cookie coordinator by April 5. See tutorial on SNaP+ on pages 22-23 for further instructions.

Girl Scouts of the Missouri Heartland 26

RECOGNITIONS

All concerns and issues Cookie Program for girl recognitions must Begins January 6 be reported to a product program and *You may specialist not take orders or resolved by before May 27, sell cookies this2017. date

www.girlscoutsmoheartland.org • 877-312-4764

packages sold celebrating

100 years!

With an initial order of 165 packages or more you will earn this Sports Bottle!

For Girls with an initial order of 100 packages you will earn this 100 Year Patch!

Sling Backpack, 200+ Patch, $40 Cookie Credit

Waterproof Pouch and Sunglasses, 125+ Patch, $20 Cookie Credit

200+ Packages

Be Unique. Be You. Button

Chalk Sketchbook and 3D Llama, 500+ Patch, $200 Cookie Credit 500+ Packages

Folding Chair and Plush Blanket, 650+ Patch, $225 Cookie Credit 650+ Packages

GoPro Camera and Accessories OR $150 Cookie Credit, 1500+ Patch

LED Camping Light and Small Llama, 300+ Patch, $60 Cookie Credit 300+ Packages

“All You Need Camping Combo”, 3000+ Patch 3000+ Packages

Camping Hammock OR Microscope, 800+ Patch, $250 Cookie Credit 800+ Packages

Flat Screen TV with Built-In DVD OR $150 Cookie Credit, 2000+ Patch

1500+ Packages

50+ Packages

25+ Packages

125+ Packages

Embroidered Tie Bracelet

Theme Patch

75+ Packages

No Prob-Llama Lunch Box, 400+ Patch, $80 Cookie Credit 400+ Packages

Free Week of Camp* OR Telescope, 1000+ Patch, $300 Cookie Credit* 1000+ Packages

“Bedding in a Bag and More” OR Drone with Camera, 2500+ Patch

2000+ Packages

2500+ Packages

“Compound Bow Bundle” and Take Aim 1 & 2 Program OR Ipad Mini with Hangout Lounger and Sportbrella, 3500+ Patch 3500+ Packages

RECOGNITIONS ARE CUMULATIVE! *Cookie Credits are NOT cumulative up to 1,000 package level. Cookie Credits ARE cumulative at the 1,000, 1,500 and 2,000 package level. All recognitions are subject to availability-exact sizes, models and colors may vary. The “Bedding in a Bag and More” at the 2500+ level will be a handpicked set by you to help make over a room or get ready for that college dorm room. It will include a bedding in a bag set of recipient’s choice along with matching hand chosen items to customize a room. This is a great opportunity to do an “on your own” small scale DIY project.

Budget limitations apply. The “All You Need Camping Combo” at the 3000+ level includes: 2-man tent, hiking backpack with frame, 2 air mattresses, tent fan/light, binoculars, compass, cooler, camping cookset and 2 sleeping bags. The “Compound Bow Bundle” at the 3500+ level includes: compound bow, extra arrows and carrying bag.

My Goal:

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2017 Girl Scout Cookie Program

MERCHANDISE

(Order form can be found at www.girlscoutsmoheartland.org in the Forms and Resources Library.)

PATCHES $0.70

“Cookie Kickoff” Patch

“Family” Patch

“Cookie Booth” Patch

“Cookie Share” Patch

“Gluten Free” Patch

Document Holder

3 Hole Punch Note Pad “My First Sale” Patch

“Online” Patch

“Team COCO” Patch

“Volunteer” Patch Calculator Ask Me About GS Cookies Button

3-Pack Tapefitti $8 “Be unique, be you” 17oz. Stadium Mood Cup $1.50

Volunteer Tumbler $8

Cookie Pen

Getting Started Kit $8

Document Holder $2

Keep it Together Bag $6

It’s Cookie Time Clipboard $10 Trunk Organizer $15

“Be unique, be you” T-Shirt $8

(Front and Back) Rollabana ® $5

“Be unique, be you” Hoody $20

Dancing Daisy $5

Cookie Nylon Shopper Tote $5

Pom Pom Glove Kit $6

BIG Cookie Boxes $10 (set of 5)

Thank You Bags (Bundle of 25) $2.50

Cookie Costume (TM, SB, TAL, LM, PBP, PBS, CD, SM) $55 each

Girl Scouts of the Missouri Heartland, Inc.

2017 Girl Scout Cookie Program Merchandise Order Form Name Service Unit # Troop # E-mail Phone Address City State Zip Service Center to which order needs to be delivered:

Note: Orders must be picked up at the service center. Deliveries will be 3 weeks after order deadline.

Product

# of Items

Price

“Cookie Booth” Patch

$.70

“Cookie Kickoff” Patch

$.70

“Cookie Share” Patch

$.70

“Family” Patch

$.70

“Gluten Free” Patch

$.70

“My First Sale” Patch

$.70

“Online” Patch

$.70

“Team COCO” Patch

$.70

“Volunteer” Patch

Total

$.70

“Be unique, be you” Hoody (Circle One: YS, YM, YL, AS, AM, AL, AXL, AXXL, A3XL)

$20.00

“Be unique, be you” T-shirt (Circle One: YS, YM, YL, AS, AM, AL, AXL, AXXL, A3XL)

$8.00

3-Pack Tapefitti

$8.00

BIG Cookie Boxes

$10.00

Cookie Costume (Circle one: TM, SB, TAL, LM, PBP, PBS, CD, SM)

$55.00

Cookie Nylon Shopper Tote

$5.00

Dancing Daisy

$5.00

Getting Started Kit

$8.00

Document Holder

$2.00

It’s Cookie Time Clipboard

$10.00

Keep it Together Bag

$6.00

Pom Pom Glove Kit

$6.00

Rollabana ® “It’s Cookie Time”

$5.00

Stadium Mood Cup

$1.50

Thank You Bags (bundle of 25, size 10”x6”x19”)

$2.50

Trunk Organizer

$15.00

Volunteer Tumbler

$8.00

Total Cost of Items

$

Shipping

$

GRAND TOTAL

$

Please send order and payment to your regional product program specialist: Central Region: Sherrey Young 230 Metro Drive Jefferson City, MO 65109

Southwest Region: Karen Taylor 210 S. Ingram Mill Road Springfield, MO 65802

Southeast Region: Beth Seabaugh 2136 William Street, Suite 178 Cape Girardeau, MO 63703

DEADLINES TO ORDER December 9, 2016 • January 6, 2017 • February 10, 2017 • March 17, 2017

Guidelines

Now that your troop is trained and your goals are set, you are ready to get started with the cookie season. Please remember the following guidelines will be enforced throughout the duration of the program.

Complaints/Concerns

Girl Transfers

In an attempt to be sure that all complaints during the If a girl changes troops during the Cookie Program, Cookie Program are fully substantiated honestly and the cookies must be paid for and/or the new fairly, the following guidelines have been implemented. troop must be willing to accept the transfer of • Third-party complaints will not be accepted. The unsold cookies into her troop. Funds or proceeds person with the complaint must be the person who never follow a girl as troop proceeds belong to saw it, heard it, read it or was directly involved in it. the troop and never become the property of an • You must be willing to put your complaint in writing individual Girl Scout. and sign your name.

• You must be willing to back up your complaints with examples.

Vague complaints will not be investigated.

Troop Splits Troops may not split during the Cookie Program. Troops who want to split should contact their membership marketing specialist, who will help work on temporary solutions until permanent solutions can be agreed upon after the Cookie Program.

Fire/Theft/Burglary/Robbery Cookies and other items are insured against fire and theft through the point of delivery to the Service Units. Cookies, other items, and related funds become the responsibility of the troops, parents, and girls at the point of delivery. Cookies and other items should be distributed to the girls quickly, delivered to the customers promptly, and the funds deposited frequently to help avoid potential issues.

In the event that Cookies or funds are stolen, the family and/or troop is still responsible for the money that is due for the cookies. In some cases, homeowner’s or car insurance will cover the loss. For this reason, the police MUST be called and a report taken within 48 hours of the incident.

Initial Orders When entering the Initial Order Cookies: • Do not estimate a girl’s order. Troops and families are responsible for unsold cookies.

• Order additional cookies for booth sales on the troop’s initial order, if desired, but use the ‘extra’ cookies line in SNaP+. Do not enter extra booth cookies in SNaP+ as a girl order(s).

GSMH reserves the right to request a copy of a girl’s order card for verification if her initial order is deemed unusually high.

GSMH reserves the right to limit or refuse any cookie orders during the initial order or direct sale.

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Cookie Program

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The Girl Scout Cookie Share Program is a great way for people to support their local Girl Scouts!

It is also a great way for customers who, due to dietary or other reasons, do not wish to purchase a box of cookies, but would still like to support Girl Scouting.

ie s one Cook It only take earn the Share box to Patch! re Cookie Sha

Pick an Organization: The troop chooses an organization in its community that it would like to support with packages of donated Girl Scout cookies. The troop is responsible for delivering the cookies to the chosen organization. Please note: These cookies should not be entered in the ‘Cookie Share’ order column in SNaP+. See instructions below.

Operation Cookie: The troop decides to send their donated cookies to our local military personnel. Troops do not have to handle or receive these cookie packages; the council will handle delivering the cookies to the US military personnel and families. Troops that select this option will be able to track their Cookie Share packages in SNaP+. See instructions below.

Payment for Cookie Share Cookies If the customer has only purchased cookies from the Cookie Share Program, girls will collect money when taking the order, because there will be no delivery. If the same customer has ordered both cookies for the Cookie Share Program and for themselves, payment for all the cookies may be collected at the time of delivery.

Tracking Cookie Share in SNAP If going with option one above, do not list these as ‘Cookie Share’ in SNaP+. Instead, select a variety that you’d like to donate and add the number of boxes sold per girl to that variety’s count. Make a note on each girl’s order card about what you ordered. Only option two above will need to be listed in ‘Cookie Share’ column in SNaP+.

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Check out these need-to-know terms!

glossary ABC: Our Cookie baker; one of two commercial bakers licensed by GSUSA to produce Girl Scout Cookies.

Booth Kit: This is a kit that can be checked out from your local GSMH service center. The kit includes a table cloth and two costumes to be used at your cookie booth. More information on page 16.

Call-in Orders: One way of ordering cookies from the cookie cupboards during the direct sale.

See page 18 for more information.

COCO: An interactive online experience for goal setting, sales planning, and online marketing.

COCO can be found at www. abcsmartcookies.com. Find out more on page 15.

Cookie Activity Pin: All girls who participate in the Cookie Program are eligible to earn the annual Cookie Activity Pin, see page 7.

Cookie Booths: Troops set up booths at businesses to sell Girl Scout Cookies directly to customers. Check out pages 16-21 for more information and ideas!

Cookie Credit: Earned by each individual girl, these credit gift cards can be used on membership dues, program fees, summer camp, and at any of our retail shops. Learn more on page 25.

Cookie Merchandise: Additional items to be purchased to help promote the Cookie Program and cookie booths. Item description and order form on page 27-28.

Delivery Station: This is the location for the service unit delivery of all initial cookie orders for the troops.

Digital Cookie: Girls can use COCOdirect to sell cookies from their smart phone or computer and have them shipped directly to the customer. More on page 15.

Early Recognition: The Early Recognition is earned by a girl who sells 100 or 165 or more packages during the initial order portion of the program.

Five Skills: The Girl Scout Cookie Program provides important ingredients for leadership by helping girls develop five key skills: goal setting, decision making, money management, people skills, and business ethics.

Girl’s Guide to Girl Scouting: Holds information and requirements for earning the Financial Literacy and Cookie Business badges/leaves.

Initial Order: The portion of the program when girls take cookie pre-orders (January 6-25, 2017).

Main Recognition: Girls earn recognitions from all cookies sold through initial orders and direct sales/cookie booths. See page 26.

Planned Order: Troops can obtain additional cookies from a cupboard. Directions and information on page 18.

Service Unit Cookie Kickoff: A kickoff sponsored by the service unit during which girls will learn about the cookie products and the tools they can use to help them have a successful program.

SNaP+: Online cookie program to keep track of girls’ cookie sales, recognitions, and financial transactions. SNaP+ is located at www.abcsnap.com. Tips and tricks for using SNaP+ can be found on page 22-23.

Troop Bonus: Troops who meet the criteria will earn an additional $.10 per package. For more information, see page 24.

Troop Bucks: Earned by troops, for troops, these credit gift cards can be used on membership dues, program fees, and at any of our retail shops. Learn more on page 24.

save the date!

FEB 24-2 6 201 7

NOVEMBER 23

MARCH

Kickoff Cookies Order and Patch Order Deadline

DECEMBER 1-31 9

Troop Cookie Program Trainings 1st Cookie Merchandise Order Deadline

Service Unit Cookie Kickoffs Cookie Program & Initial Orders Begin 2nd Cookie Merchandise Order Deadline Initial Cookie Order Due to Troop Initial Cookie Order Due to Service Unit Initial Cookie Order Due to Council

FEBRUARY 10 17 17-24 24-26

Troop Deposit for Initial Order Due Last Day to Submit Changes for 1st ACH 1st ACH—30% of total balance Final Cookie Merchandise Order Deadline Last Day to Submit Changes for 2nd ACH 2nd ACH—30% of total balance

APRIL

JANUARY 1-31 6

25 27 29

9 13 16 17 27 30

1 2 3 5

7

10 14

Final Day of Cookie Cupboards Cookie Program Ends All Money Due to Troop Final Paperwork Due to SU Cookie Coordinator SNaP+ Recognition Orders Due to SU Final Paperwork Due to Council SNaP+ Recognition Orders Due to Council Last Day to Submit Changes for Final ACH Final ACH—Total Remaining Balance

3rd Cookie Merchandise Order Deadline Cookie Cupboards Open & Direct Sales Begin Service Unit Cookie Deliveries National Girl Scout Cookie Weekend

PRODUCT PROGRAM SPECIALISTS Southwest Region Karen Taylor 877-312-4764 x1126 ktaylor@girlscoutsmoheartland.org

Central Region Sherrey Young 877-312-4764 x1331 syoung@girlscoutsmoheartland.org

Girl Scouts of the Missouri Heartland, Inc. 877-312-4764 • girlscoutsmoheartland.org

Southeast Region Beth Seabaugh 877-312-4764 x1515 bseabaugh@girlscoutsmoheartland.org