gradsingapore Internship Guide 2021 by GTI Media Asia

INTERNSHIP GUIDE 2021 The complete guide for Internship Seekers

MCI (P) 065/10/2020

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CONTENTS

ACING YOUR INTERNSHIP

Before the Big Day Common Internship Interview Questions How to Ace Your Internship Interview Body Language Tips for Interviews Bouncing Back from Rejection Preparing for Your First Day Surviving Your First Day as an Intern How to Become a Star Intern What Should You Do at the End of Your Internship?

GETTING STARTED

Getting Started: A Word of Advice Get a Taste of the Working World Actions Over Your Years How to Use This Guide

AIMING FOR AN INTERNSHIP Why You Should Do an Internship How to Get an Internship Discovering Hidden Internships Choosing the Right Internship Doing an Internship Outside your Field of Study To Be or Not to Be a Graduate Intern? Where Else Can You Find an Internship?

APPLYING FOR INTERNSHIPS Your Internship Resume Writing a Cover Letter for Your Internship Perfect Your Pitch The Art of the Speculative Application Tackling Online Applications Email with Elegance Managing Your LinkedIn Profile as an Intern A Quick Checklist

Internship Guide 2021

INDUSTRY SECTORS 4 5 6 8

10 12 14 16 18 20 22

26 28 30 32 34 36 38 40

Accounting and Financial Management Arts and Design Banking and Financial Services Charities and Social Services Construction Consulting Education Engineering, Design and Manufacturing Fast-Moving Consumer Goods (FMCG) Healthcare and Pharmaceutical Hospitality, Leisure and Tourism Investment Banking and Investment Management IT and Technology Law Media and Advertising Property and Real Estate Public Sector Sales and Marketing Scientific Research and Development Uniformed Services

42 44 46 48 50 52 54 56 58

61 61 62 62 63 63 64 64 65 65 66 66 67 67 68 68 69 69 70 70

CONTENTS

GTI Media is the world’s largest careers and graduate recruitment publisher. Founded in the UK in 1988, GTI publishes and distributes more than 100 careers and recruitment products around the globe. GTI Media Singapore would like to thank everyone who has contributed to the 2021 issue of gradsingapore’s Internship Guide!

EMPLOYER LISTINGS

BDO LLP Central Provident Fund Board Defence Science and Technology Agency (DSTA) DSO National Laboratories Ministry of Foreign Affairs PSA Corporation Limited

Chief Editor Elliyani Mohamad Ali 72 72 74 74 76 76

Editor & Editorial Sarah Si Design & Production Amirah Azlan, A’liah Abdul Rahim Advertising Ron Ong, Joey Ng, The GTI Media sales team Marketing & Distribution Cheryl Tan, Charisse Su Publisher Isaac Hee International managing director and co-founders Adrian Wood, Mark Blythe

Turn to page 44 to check out some common internship interview questions. How can you survive your first day as an intern? Go to page 54 to find out. Page 60 introduces you to a variety of sectors explore. Interested in knowing more about some internship employers? Turn to page 71 for details.

GTI Asia Pte Ltd (Company number: 200301978M) 2 Sims Close #05-07 Gemini@Sims Singapore 387298 T+(65) 6294 6505 F +(65) 6294 1043 Printer Ho Printing Singapore Pte Ltd 31 Changi South Street 1 Singapore 486769 © GTI Asia Pte Ltd, February 2021 All rights reserved. No part of this publication may be reproduced by any means including, but not limited to, photocopying or storage in a retrieval system in any form without prior written consent of GTI. The views expressed in the articles are those of authors and their publication does not necessarily imply that such views are shared by GTI. Whilst every care has been taken in the compilation of this publication, the publishers cannot accept responsibility for any inaccuracies, or for consequential loss arising from such inaccuracies, or for any loss, direct or consequential, arising in connection with information in this publication.

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GETTING STARTED

GETTING STARTED: A WORD OF ADVICE

If you want to start building your resume while you are still in school, taking up an internship may be just what you need.

he days of a guaranteed job upon graduation with a degree or diploma are long over. And as competition in the job market continues to heat up, expanding your skills and knowledge beyond the classroom can make you a strong candidate and greatly increase your employability upon your graduation. An internship is often the first thing that comes to mind, consisting of spending a few weeks to a couple of months working for a company over your holidays. Additionally, there are other options out there that can give you an edge. You can look at part-time jobs in retail if you are eyeing the fashion industry, take up personal projects, such as penning a book for younger cousins or siblings if you think writing and the media sector is for you, or even participate in competitions and volunteerism if you think the skills you want to pick up cannot be found in an internship. Competition is tough, especially for positions offered by larger, better-known graduate employers like Visa, so do not discount smaller firms that are able to offer plenty of valuable experience and opportunities as well. At the end of the day, what you want to do to gain experience – be it volunteer work or internships – and who you wish to work with, is up to you. Do not forget that gradsingapore is always rooting for you and will do our best in supporting you with all the resources and advice you need to succeed in your early career! The Gradsingapore Team

Internship Guide 2021

Find out how to ace an interview on page 46. Explore some sector possibilities from page 60 onwards. Did you know up to 70 per cent of openings are not advertised? Turn to page 32 to find out how to apply for them! If you are afraid of facing rejection when looking for an internship or parttime job, check out page 50. Turn to page 71 to see some available internships.

GETTING STARTED

GET A TASTE OF THE WORKING WORLD

There are a number of ways to gain some working experience while you study. Here are some options you can consider.

Career and recruitment fairs Attend as many career fairs, recruitment events and networking sessions as you can to learn how to market yourself. Talk to as many employers as possible and network to find out which roles and companies suit you the best. While you are there, take advantage of the many presentations, talks and workshops available to develop yourself too.

Competitions Whether business-related or focused, competitions develop your perseverance and resilience, while also putting you in new situations. Additionally, competitions also develop your ability to work and capacity to thrive under pressure.

Extra-curricular activities Build your resume even as you engage in something you love and are passionate about. Not only do university clubs, societies and sports hone your skills in communications and leadership, you can stand to gain much more, such as longlasting connections!

Gap years Whether you take a gap year to either work or travel overseas, it is the perfect chance to build up your resilience while gaining new experiences and learning how to adapt to different environments and cultures.

Insight programmes Some employers offer short programmes to students in their first and second years to introduce them to their companies and operations. This is a great time to learn about an employer and test its suitability for you, even as you get to see different sectors in various lights.

Internships A very popular route, many employers, both big and small, offer students paid programmes that last between 10 weeks to several months. These programmes can either be over the holidays or offered at various times of the year.

Open days Popular employers often host open days for students to get to know their working culture and operations, which, on occasion, include talks and workshops.

Part-time jobs Part-time or casual jobs often taken up over the holidays not only allow you to pick up skills in communication and increase your knowledge, but also give you the chance to gain valuable working experience. If your part-time job aligns with your chosen career path, it will leave you with a higher chance to receive a related job offer upon graduation.

Personal projects Show employers your initiative and creativity by starting and completing your own personal projects, whether it is repairing an old car or maintaining a blog. This demonstrates that you are a self-starter, and also shows your drive and ambition; traits employers look for in candidates.

Placements Your course may require you to take a year-long placement in an industry. Usually found in vocational courses, such as logistics, it is typically undertaken in the third year.

Shadowing Apply speculatively and a company may allow you to find out more about a job up close and personal by shadowing a professional for a period of time.

Volunteering Enjoy a sense of fulfilment from helping others even as you build your transferable skills. If you are looking to enter the public sector or the charitable sector, this is the perfect route for you.

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GETTING STARTED

ACTIONS OVER YOUR YEARS

Students generally carry out their internships during their freshman and penultimate years. Read on for a general guide that you can use over your time in university to take up internships, part-time jobs and additional projects.

TERM 2

TERM 1

• Keep developing your networking and communication skills; • Continue making the most of professional social media platforms; • Whether you managed to get a place in volunteer work, an insight programme, or part-time job, keep a notebook to jot down what you have learnt and track your development. If you were asked to return for an internship interview the year after, the employer will want to know what you picked up from the association or firm over the time you were there; • Document the challenges you overcame in your volunteer work or part-time job. You can use it for future applications for internships or graduate jobs; • Settle on the sectors you are interested in (on page 60) as well as the employers you like. This will help you narrow your scope of applications later in your internship journey. Shortlisting the employers you like will help you customise your application in the best light in the future; • If traveling permits, consider international volunteering opportunities.

• Get to know what your university has to offer. Join clubs or societies you are interested in and build your portfolio. Find out more about upcoming competitions and what the requirements are to enter if you are interested in joining; • Find your university career centre and figure out what services they have and if there is an alumni network that can help you; • Start exploring different career sectors that interest you, whether it is law, engineering or media. When you have decided, start looking out for open days, insight programmes, career fairs and networking sessions; • Conduct your own research on short programmes that some employers may offer first years; • Begin any personal projects you may have in mind, but be sure to maintain and complete them over your time in university; • Create an account on a professional social media platform of your choice, such as LinkedIn; • Consider getting a part-time job over the upcoming holiday, or volunteer at a charity or association for experience.

FRESHMAN YEAR

Internship Guide 2021

GETTING STARTED

TERM 1 • If you are eyeing that internship with a popular graduate employer, start applying early in the term; • Find out about upcoming internship fairs organised not only by your university, but other event organisers as well; • Keep a lookout for rolling internships if you do not mind juggling both internship and schoolwork at the same time; • If you have been invited for an internship interview, brush up on your technique (on page 46); • If you have been accepted for an internship with a company you want to join after graduation, treat it as an opportunity to get your foot into the door and stand out (tips can be found on page 56). Take the time to get to know your work and employer as you figure out your career interests; • If you were rejected for an internship you wanted (page 50 will help you bounce back), turn to your contingency plan and apply speculatively (turn to 32 page for help). Meanwhile, consider doing an internship with a smaller employer, or volunteer at a charity or non-governmental organisation (NGO). If possible, try to see if you can shadow a professional in a company for a day or more.

TERM 2 • Keep an eye out for rolling internships if you did not get one over the holidays. Some internships may only be offered later in the year; • If you have no internships coming up later in the year and you did not complete one over the holidays, go over your options with your university career centre and come up with a plan to take advantage of opportunities in university or work experience you already have. If possible, try to arrange a period to shadow a professional; • Take a closer look at what you have lined up. You will be starting your final year soon and companies will start opening their applications for graduate schemes; • If you are going into your final year and feel you have missed all your chances, there is no need to worry! Make the most of your university career centre and explore the possibility of graduate internships; • If you are planning to take a gap year after your graduation, plan in advance how you want to present your experiences to prospective employers when you return.

PENULTIMATE YEAR

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GETTING STARTED

01 : AIMING FOR AN INTERNSHIP There are many benefits to taking up internships while studying, and even after graduation. This section tackles why you should take one, where you can find opportunities and how to find the right one for yourself.

02 : APPLYING FOR INTERNSHIPS If you have ever wondered how to apply for internships or even how to get past the recruitment process, this section is for you. It covers the documents you are required to send to prospective employers, from resumes to cover letters, and even how you can use LinkedIn to your advantage as an intern!

HOW TO USE THIS GUIDE

03 : ACING THE INTERNSHIP INTERVIEW What is the next step after a potential employer calls and invites you to an interview? What new challenges will present themselves during your interview? When you land an internship, what do you do next? Read this section to find out.

04 : INDUSTRY SECTORS It is important to have an idea of the different industry sectors out there. By finding out the background of each industry sector, you will be able to get a sense of which fields are the most suitable for your skill sets, personality and career goals.

If you want to have a taste of the working world before graduation, or wish to try out a particular industry or company after graduation, internships are for you. Here is a preview of what the guide contains.

Internship Guide 2021

AIMING FOR AN INTERNSHIP

AIMING FOR AN INTERNSHIP “Start where you are. Use what you have, Do what you can.” - Arthur Ashe

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AIMING FOR AN INTERNSHIP

WHY YOU SHOULD DO AN INTERNSHIP

“Looking for a fresh graduate with one to two years’ work experience” – does this line from a job posting look familiar? This is where having an internship would help you!

uring the hiring process, employers often look for evidence that a candidate is able to deliver, and work experience is typically what they turn to as it can demonstrate your skills and suitability for the role you are applying for. Undertaking internships and work placements are thus the perfect way for full-time students to gain relevant work experience, so start early and plan ahead to gain the right range of skills to help you meet your career goals! Besides gaining work experience, there are also other benefits to doing an internship. Here are some of them to help you maximise your time at yours.

To gain relevant skills Work experience will help you develop the skills necessary for the workplace, including crucial and transferable skills that cannot be learned from books, but picked up through real-life exposure and experience. For instance, you can develop...

• Communication skills From interacting with co-workers and clients

• Organisational and time management skills

By managing tasks to meet deadlines

• Teamworking skills

From experience working with team members Hence, it is important that you view all experiences within the workplace as a means of practising for your future job. You should also consider the type of skills and experiences you wish to gain and seek out related opportunities during your internship. Setting your objectives before you start your internship will help you make the most of your time there.

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To better understand yourself While internships are a great way to gain relevant knowledge, experience and skills, they also allow you to dip your feet in the pool and discover whether the field is truly something you can see yourself building a career in. After all, the experience can give you an insider’s point-of-view on top of an understanding of the different roles and tasks within the industry. Moreover, an internship will give you realistic experience on how your knowledge and technical skills learnt in school can be applied in a work environment. It is a good way for you to gauge your abilities and working style, as well as what you can improve on too.

AIMING FOR AN INTERNSHIP

To get your foot in the door

To broaden your network

An internship will give you the chance to get your foot in the door of the company and industry you want to work in. If you perform well, you may even be asked to stay on or return as a full-time hire after graduation! It is not uncommon for employers to convert interns to permanent staff members as it can not only save them the hassle of familiarising new hires with the work environment and culture of the organisation, but also the trouble of figuring out whether he or she is a good fit for the company. But, converting an internship into a full-time role is not a sure thing! You need to stand out from your fellow interns and go beyond your regular duties to impress your employers.

There is no better time to start developing your professional network than during your internship. As an intern, you will have the chance to build relationships with people in the company and industry, which can benefit you in both the near and distant future. For instance, you may be invited to join company or industry events. So make the effort to socialise and put the best version of yourself forward! The people you meet and interact with during such events can become career mentors or even references when you start looking for a graduate job in the future.

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AIMING FOR AN INTERNSHIP

HOW TO GET AN INTERNSHIP

Do not know where to start? Here are some tips on how you can begin looking for available internship opportunities.

nternships are a great way to gain work experience and learn new skills. With the job market becoming increasingly competitive, internships have become a popular avenue for students and graduates to get the work experience needed for that extra edge in their applications. Although searching for, and landing, an internship of your choice at your ideal company can get pretty stressful and competitive, you can always prepare early. Here are some ways you can do to make the process easier for yourself!

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Internship Guide 2021

BEFORE STARTING THE SEARCH Identify your goals and interests Before you even start looking for an internship, it is important you have a clear purpose for your stint in mind. So instead of applying for one just to meet your course’s requirements, think about the long-term and apply for a position that is relevant to the industry you want to pursue a career in. Additionally, you should consider particular areas within your chosen field that you would like to focus on. For example, a mechanical engineering student interested in pursuing a career in the fast-moving consumer goods (FMCG) industry in the future can look for an internship in the manufacturing department of a cosmetic company. By having a clear understanding of your interests and aspirations, you can narrow down your search and zoom in on the perfect role that will meet your needs.

Prepare your resume Considering the fact that you are on the lookout for an internship, you would most likely have limited experience to present in your resume. Do not worry – that is expected! You can include some modules or areas of study that make up your current qualification. A full list of subjects or modules is not advisable, as it will not say much about you. Instead, come up with a carefully curated list of subjects or modules that you excel in and are relevant to the role.

AIMING FOR AN INTERNSHIP

“

There is no substitute really for learning about the world of work and being in the world of work.

“

STARTING THE SEARCH Visit your campus career centre If you have not booked an appointment with your campus’s careers services centre, you should do so as soon as you can. When it comes to looking for internships and career advice, there are few people better placed to provide assistance than the experts you will find there. Because careers advisors on campus can tell you what internships and placements are on offer, as well as how they operate, take the time to book a consultation session to start prepping and planning ahead for your internship and career.

Network Networking is very helpful in your search for an internship opportunity as well as for a graduate job in the future. Participate in networking events during your time in school, whether they are organised by the career centre or clubs and societies; through the events, you may be able to find out about internships or placement opportunities. You should also establish connections with seniors and alumni who have gone on to work in fields relevant to your areas of interest. If you are not sure how to start, join networking events that include alumni from your school.

Alternatively, you can also attend career fairs to meet recruiters faceto-face, and take the chance to get to know potential employers and vice versa. It is a good way to make a positive impression, and may even lead to employment opportunities in the future, possibly for both an internship or a fulltime position. But keep in mind that networking does not immediately lead to employment opportunities! Follow up with the contacts you have made by dropping them well-crafted emails to ask if they can connect you with any opportunities.

Apply speculatively

Once you have a shortlist of employers, send them your cover letter and resume over email, or drop off your application in person. Do not be afraid to give them a call if you do not hear from them a week or so after submitting your application too.

Remember – following up is imperative!

You may not realise it, but not all internships and opportunities are advertised – many smaller or local employers may not have the budget to post internship openings on job portals. That said, you will not actually know if these employers are looking for interns unless you submit a speculative application. If you already have your eyes fixed on a specific industry, create a list of employers there that interest you. Search engines and LinkedIn are your best bet to getting the information you need in this process.

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AIMING FOR AN INTERNSHIP

DISCOVERING HIDDEN INTERNSHIPS

Not all internship opportunities are advertised publicly. Apply speculatively, and you may just get what you seek!

hen it comes to advertising internship opportunities, some smaller companies may not have the budget for it. On the other hand, some employers may not need to take in large numbers of students as interns. However, neither of these means that such employers will reject the idea of having interns on board. They may be amenable to taking on one or two interns for a short period of time, and they may also be open to the idea of having students on board to shadow professionals at work. As these opportunities may not be advertised, the onus is on you to find them through research, and by sending in speculative applications. Here is how you can get started.

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Internship Guide 2021

STEP 1 :

STEP 2 :

Identify prospective employers

Craft your speculative application

Start by shortlisting employers in the area of work or industry you are interested in. Google and LinkedIn are two primary tools you can use to help you in your search. Use search engines to learn more about prospective employers, and do not forget about online press releases and news portals. Fully utilise LinkedIn by looking up department heads or managers working in the companies you have shortlisted. You can connect with them to ask about possible internship opportunities. Alternatively, you may speak to graduated seniors who are currently working in the industry you are interested in. You can get in touch with them to ask if their employers are open to taking interns.

If you are not sure if the contact you have connected with on LinkedIn is someone who makes hiring decisions, you can always drop him or her a professional message to ask for the specific department head or hiring manager’s email address. Before initiating contact with the person in charge, you should update your resume and customise your cover letter to the specific employer, so you can attach them in your first email. You can use the content of your cover letter as the body of your email or message. Here are some tips on how to write one: • Address the recipient by name, instead of using “Dear Sir/Madam”.

AIMING FOR AN INTERNSHIP

STEP 3 : • If you were asked to send your application to an email address, make sure to also ask for the name of the person who will read your email. Otherwise, you can call the organisation to find out who is the best person to address your application to; • State your objective of finding work experience opportunities clearly along with how long you are able to commit; • Show that you have done some research on the employer by highlighting why you chose to apply to them. Showcase your knowledge on what the organisation does in its specific market, and what about its business that interests you; • Mention the skills and knowledge you can bring to the table, and emphasise how you can contribute.

Follow up on your application

Do not forget to attach your internship resume to your email.

If you have not heard back from the employer about a week or so after you have submitted your application, give them a call. Considering that speculative applications are made for opportunities that are not advertised, there may be no urgent need for the employer to bring on interns. Hence, it would be wise to call them directly to get the recruiter’s or manager’s attention. If they have not decided on whether to recruit you as an intern, the call will remind them to expedite the decision-making process.

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AIMING FOR AN INTERNSHIP

CHOOSING THE RIGHT INTERNSHIP

Your coursework internship is a crucial stepping stone for your future career. Here are some tips you can use to decide on the right company to complete your internship with.

n the last lap of your degree or diploma, you are often required to complete a professional internship that counts towards the credits for your course. You will be spending 10 precious weeks or up to half a year with a company, so make the best use of your time there to gain the most out of your internship by finding the right placement for yourself.

Find a company that will help you grow You need to find an internship that will help you later on your career path, so find one that allows you to pick up and apply skills in your desired area of work. Identify the key skill sets or areas of interest that you wish to grow in, then choose a company that is strong in these areas. When you have landed the internship, make a conscious effort to keep improving your skills over the course of your internship. Keep track of your progress, so that by the end, you can see where you are in terms of mastering these skills.

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Internship Guide 2021

Seek advice from your seniors Seniors in your course are the best people you can ask regarding coursework internship experiences; they can recommend the types of companies suitable for your interests and offer insights on the firms they interned at. After all, a former intern’s point of view will definitely help you in terms of knowing what you can expect and what is expected of you!

Apply to multiple companies Rejections or getting no replies are common when it comes to internship applications. Keep in mind that there are many student candidates applying at the same time, and firms have limited internship openings.

AIMING FOR AN INTERNSHIP

The key is to apply to as many companies as possible and state your interest in doing an internship with them. Read up on relevant companies and organise your shortlist during the initial application process so that you can keep track of the applications you have sent out. Your research will later come in handy when you need to attend an interview, so be sure to understand the company’s operations and prepare yourself for possible interview questions!

Talk to people in the industry There is nothing like getting first-hand information from professionals already in the industry you are interested in. It does not matter if they are from your personal network or someone you met while exploring potential career pathways; speaking to anyone with some experience, or experts in their fields will be useful for you as a student seeking to gain experience through an internship.

Attend career fairs If you want to check out a wide range of employers, be sure to attend as many career fairs as possible. There, you will get to talk with as many employers as you wish to on internship positions, even as you scout for opportunities. Ask recruiters as many questions as you can about their company and internship opportunities, and do not forget to always bring copies of your resume to give to them too! Update your resume constantly and send soft copies on top of the hard copies originally given to the recruiters you met in all the career affairs you attended. It is never too late to start planning where you wish to do your internship, be it locally or abroad, if you have an opening. It could be your best chance to get your foot into a dream company or an area of work you are passionate about – so give it some thought, and then act on it!

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AIMING FOR AN INTERNSHIP

DOING AN INTERNSHIP OUTSIDE YOUR FIELD OF STUDY

It is possible to pursue an internship outside your field of study, especially if you want to venture into a different industry. Here are three ways in which such an internship experience can help you in your career.

with 1 Experiment your interests and passion It is normal to lose interest in what you are studying and change direction midway. Because of this, internships are good platforms to experiment with what you really want to do after your studies. You can also figure out whether the role you have had a go at during your internship is something you really want to do as a career. That said, learn as much as you can from your placement by picking up new skills, both hard and soft, that will enrich you. For example, if you have a passion for health and fitness, then interning at a gym or wellness centre will give you experience in interacting with clients and help you realise if you gain job satisfaction from improving your clients’ health and fitness.

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Internship Guide 2021

AIMING FOR AN INTERNSHIP

Acquire new skills

Such internships will increase your knowledge and enhance your skill sets beyond your course of study. Although learning something new is always hard, persevere and make good use of the opportunity to pick up new skills during your internship; it will form part of your resume and portfolio, and may even lead you to similar roles in the future. For instance, a museum internship experience may lead you to a curatorial role after graduation. Feel free to plot the dots on your canvas by pursuing your varied interests.

Strengthen your resume

Boasting a list of core skill sets on your resume is ideal if you are looking at developing a multi-faceted career. Skills unique to you are very often the edge you have over other candidates. For example, having additional artistic or musical skills would be an advantage for a teaching position as you can use these skills to stimulate students and add to their learning experience. It is wise to try a new field while on your internship in order to get a taste of the job scope. Moreover, it will help you decide if a certain profession really is your cup of tea. Keep searching for what is meaningful for you, and look for meaning in everything you do!

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AIMING FOR AN INTERNSHIP

TO BE OR NOT TO BE A GRADUATE INTERN?

Before applying for that graduate internship, take some time to reflect on these pros and cons.

t long last, you are done with school – congratulations! You have your prep game on and equipped yourself with your resume, cover letter and portfolio. It is the perfect time to dive straight into the deep end of the professional pool… or is it? If you do not have any work experience under your belt, jumping straight into the corporate world might take a while. Employers may be hesitant to hire an applicant without prior working experience. It is not the best idea for yourself either, to enter the workforce without any exposure to the industry or role you are applying for. For instance, what if the role is not actually what you imagined it to be? One solution to this sticky situation is to start from the shallow end and dip your feet into the pool by taking up a graduate internship. However, while there are many benefits to doing an internship after graduation, there are also drawbacks you have to consider.

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Internship Guide 2021

THE PROS: WHY YOU SHOULD DO IT To get your foot in the door Employers may be hesitant to provide you with full-time employment as they have yet to see your full potential. Providing you with an internship may be more favourable for your employers as it gives them an accurate assessment of your capabilities and will allow them to be more confident of your suitability. Think of this as a long-term strategy: Apply as a graduate intern, give the internship your all to leave an exceptional impression on your employers and – if you succeed and the company has the hiring budget – you may just get an offer for a full-time position at the end of your internship! It is actually quite common for graduate interns to be converted into full-time hires if they perform well. In fact, many employers find former

interns to be a “safer bet” as compared to external hires. After all, former interns not only have prior experience with the company, but also understand the office culture on top of having already demonstrated their capabilities. Even if you are not converted to full-time staff, the experience will look great on your resume, and you can use the experience as a stepping stone to explore opportunities with other firms in the same industry. You will also walk away with the relevant experience and skills, not to mention positive testimonials and recommendations from your co-workers or managers – though you will need to perform well in the first place, of course!

You can expand your professional network An internship is a golden opportunity to grow your professional network – you will not only get the chance to work alongside professionals in the industry, but you will also get to learn about what they do. You may even get the chance to get to know them personally, which can be helpful for your future job search!

AIMING FOR AN INTERNSHIP

To maximise your internship experience, participate in as many networking events as you can and make a good first impression by putting the best version of yourself forward. For all you know, a person you introduce yourself to at one of these events may just be looking for someone to fill a fulltime position in their department! So put yourself out there, and be on the radar. Making a positive impression is a good start, but making a lasting impression is something you should aim to do as well. Keep yourself in their minds by adding the people you network with on LinkedIn, but do not forget to ask them if it is all right to do so beforehand. Drop them a personalised message to thank them for their time and for sharing their insights with you too.

For an insider’s point of view An internship will help you discover the kinds of roles in the industry that align with your personality, skill set and even long-term career goals. It is a great way to learn about how the industry works, as well as what is expected of the different positions within the industry – especially if you are shadowing a senior co-worker or manager who have rich experiences to share with you. However, the onus is on you to be proactive and make use of the resources available. You may not always be assigned a mentor explicitly, but you can always ask someone friendly in the office to answer any burning questions you may have about the industry or workplace, or share some work life stories with you. Avoid grilling a co-worker or manager when they are busy, though! Office lunches, gatherings and networking events are typically good opportunities to ask questions.

To bulk up your resume If you did not spend enough time on extra-curricular activities or gaining other work experience that can help build your resume while you were still in school, it is not too late to start, even though you have graduated. An internship is the perfect way to develop the required skills and gain the necessary experience to make your resume attractive to recruiters. As the saying goes, it is better late than never!

Pro tip: Note your objectives as an intern at the beginning of your internship and your achievements over the course of it; this will make it easier for you when you update your resume and cover letter. You can earn some brownie points by mentioning them during your job interviews as well.

THE CONS: WHAT YOU SHOULD CONSIDER The Pay

The role It is unlikely that your role as an intern will be as focused and specific as a graduate recruit on a training scheme. Instead, you will likely be given a variety of tasks that may seem insignificant, and you may even find it difficult to develop key industry skills. If you feel that you are not gaining the exposure you were promised, you can ask your manager or co-workers to assign you tasks more relevant to your ideal job. Showing initiative and requesting more responsibilities will help you grow professionally, and may also impress your manager and improve your chances of being offered a permanent role. You should also make sure you are not simply treated as cheap labour. Interns are protected under the Employment Act just like other employees under a company’s contract, and should not be made to work more than 44 hours a week, or more than 88 hours over two continuous weeks. While it is good to demonstrate that you value the opportunities given by an employer, it is also important to stand your ground if you are being taken advantage of. The trick is to strike a balance between knowing your rights and doing your job as an intern.

It is no secret that as an intern, you will be paid significantly less than your peers who hold permanent jobs. If you are living independently and supporting your own expenses, it may not be a good idea to pursue an internship. You also have to think about the commitments you have. Did you take up a student loan that requires immediate repayment upon graduation? Do you have a family that needs your financial support? These are some questions you need to ask yourself if you are considering an internship upon graduation.

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WHERE ELSE CAN YOU FIND AN INTERNSHIP?

Before applying for that graduate internship, take some time to reflect on these pros and cons.

aving studied hard over the past few years, it is finally your turn to get a taste of the corporate life through an internship. But before applying, get to know the field you want to venture into, and make sure it is in tune with your career goals. Here are some tips to help you land an internship that resonates with your passion and liking!

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Networking events Apart from the usual bonus of meeting new people, grab the chance to meet others who are already in your chosen field. Be sure to mingle with those your age – penultimate and final-year students in universities – as well as individuals in key positions such as managers, directors, or even chief executive officers (CEOs). Make an effort to talk to these figures, who are either trying to enter the workforce with you or have been there for some time, and gain fresh perspectives from various sides of the job market. On top of that, you may even acquire new knowledge of the sector and pick up a wide scope of insights, ranging from employer expectations to employee outlook in a particular field. On occasion, even as you form your own circle of acquaintances through these events, offers may be made for internship positions in a desired company. Never underestimate the power of these networking events, so take the initiative to approach others and engage them in conversations.

Send in your application Although this may sound a little farfetched, do not be afraid to take the bull by its horns and send your application to your chosen company. However, do not forget necessities such as your resume and other application forms! Certain companies may also want you to prepare a cover letter, and may even ask for an additional letter stating your interest. Conduct your own research on the company before applying to ensure you know what the latest developments and projects are, and figure out how you can contribute if you are offered the role. It is also important to familiarise yourself with the right procedures in regards to sending in a job application to show your seriousness about securing the internship. By the same token, ensure you clear up any doubts about the application forms before filling them up to avoid any mistakes.

AIMING FOR AN INTERNSHIP

Word-of-mouth “Do you know of any available internship positions?” may be a familiar question if you have friends who ask around your social circle. Friends typically pass messages on to their own friends, and some of them may already be in your field of choice. As the question spreads to an ever-larger of people, the chances that they will know of companies with available openings will be higher as well. Do not feel embarrassed to ask people to help you look out for an internship, and if someone is willing to offer one you are interested in, proceed with the application procedure. But do not feel obliged to apply for a position that was recommended just because the person in question is a close family friend or relative. The process of obtaining an internship requires time and effort from you, so do not disregard these important pointers to help you land one that suits you!

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APPLYING FOR INTERNSHIP

APPLYING FOR INTERNSHIPS “It always seems impossible until it is done.” - Nelson Mandela

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APPLYING FOR INTERNSHIP

YOUR INTERNSHIP RESUME

No relevant work experience? Here are some suggestions on how to beef up your resume.

rafting an internship resume can be challenging, especially for first-time applicants who have no relevant experience under their belts to refer to. If you are one, there is no need to panic – employers who offer internships are generally accepting of candidates who have no prior work experience. We all need to start somewhere! However, this does not mean you can just send in a blank document marked as your resume. There are a couple of things you can put into your resume other than relevant work experience to show that you are the right candidate for the internship you want.

Your goals and objectives Start by introducing yourself and your professional goals. Briefly describe what you wish to achieve professionally and with the organisation you are applying for.

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Here is an example of a brief but effective introduction:

Self-motivated journalism student seeking internship opportunities in content writing. Interested in honing creative-writing and criticalthinking skills to contribute to an organisation’s business objectives while gaining valuable experience in the media industry. By outlining your motivation, employers will be able to see if this position or industry is the right fit for both the applicant and the organisation. It will also demonstrate your selfawareness and drive.

Relevant skills While you may not have the relevant work experience, you can always talk about the skills you gained over the years you spent in polytechnic or university. Start by looking thoroughly at the description of the internship you are applying for. Look for keywords or points that indicate the relevant skills needed for the task and use them in your favour. Attract recruiters by stating the relevant skills that you possess. What is important here is for you to provide

evidence that you have these skills, so make sure to demonstrate how you gained these skills through real-life experiences. Remember, the key is to show, not tell! Skills in teamwork as well as communication are highly sought-after, along with other transferable skills, so be sure to highlight them! If you are applying for a more technical internship role, do not forget to mention the notable technical skills you have gained through academic courses and assignments. Add your experiences to your resume as well. It does not have to be solely related to work, so there is no need to panic if you have none. Instead, bring attention to experience gained through extra-curricular activities and school projects.

APPLYING FOR INTERNSHIP

RESUME

Achievements and successes You can also dedicate a section in your internship resume that lists your achievements. These can include academic awards, scholarships and other recognitions worth mentioning. If you have held – or are still holding – a position in a student club or society in your polytechnic or university, you can include a description of your role and, more importantly, what you have done. If you participated in any events or activities, you should also include a brief description of your contribution. Try to quantify your achievements. For instance, you can mention that in your role as part of the sales and marketing committee of a club in school, you helped to increase sales over the last academic year by 30 per cent. Putting a number on it makes your achievement clearer and more persuasive, allowing employers to gauge your abilities better. However, do be warned – integrity and honesty are two values that will take you a long way in both your personal and professional life. If you decide to fabricate details about your achievements, the truth will catch up eventually.

Some seasoned recruiters are able to tell from experience whether an applicant is truthful about what they say, especially during the job interview process. The last thing you want to do is make a bad name for yourself when you are just starting to build your career.

Related projects Think about the projects and assignments you have done and how they reflect your career interests – which should align with the internship you are applying for. This could be your final year project, or even a blog you started in order to write about issues pertaining to the area of work you are passionate about. If you have any noteworthy projects and assignments, list and briefly describe them in your resume. This section will demonstrate to recruiters your dedication and interest, as well as your knowledge of the industry in question.

Should you proceed to the interview round in the recruitment process, be prepared to answer questions regarding the projects described. As this section can be a likely source for interview questions, make sure the projects listed in your resume are significant and relevant to the internship position you are applying for, so that you can link them back to how the experience makes you a suitable candidate.

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APPLYING FOR INTERNSHIP

WRITING A COVER LETTER FOR YOUR INTERNSHIP

Along with your resume, your cover letter gives recruiters their first impression of you. Here are some tips on how to craft a cover letter that can grant you a golden ticket to an internship.

cover letter may not be strictly required for all applications, but it is a good-to-have document which is especially advantageous for a fresh graduate. After all, a well-crafted cover letter can prove that you are sincere while also informing hiring managers of your strengths and suitability for the role.

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your succinct and 2 Demonstrate 1 Bespecific competence Be clear on the specific position you are applying for, explain why it is of interest to you and convince the hiring manager that you are a good fit. At this point, the brief introduction of yourself should contain relevant experiences and interest in the job scope advertised, as well as your highest educational qualification. You do not have to ramble too much about your personality, detailed academic background and skills as these are already on your resume. Also, be sure to avoid describing yourself with words such as “passionate” or “ambitious” as these qualities are better exuded in person during the interview stage.

Read the job description as advertised and treat it like the holy grail. As such, your cover letter needs to address the selection criteria by highlighting relevant experiences. In the same vein, explain how your skills could be put to good use in the specific role. For example, state how your keen interest in, and knowledge of, current affairs can help in a role on political risk advisory where clients appreciate swift and actionable insights.

Show your enthusiasm

Spend some time doing comprehensive research about your potential employer. Use the information you have to mention specific aspects of the company operations and culture that appeal to you in the cover letter.

APPLYING FOR INTERNSHIP

Sample cover letter Dear Mr Lee, I am writing to apply for the Programming Executive internship with Design Museum. My conversations with current employees at your networking session in June this year have reinforced my interest in the museum and cemented my belief that I have the expertise and skills that you are looking for. Through my three years of study at the School of Art, Design and Media at Singapore University, which includes a 10-week professional attachment with Art and Design Outreach, I have developed an understanding of creating impactful programmes for art and design institutions.

For example, if you have attended networking events organised by the firm or visited its booth at a career fair, you can mention it in your cover letter. If you are in contact with someone in the company whom you met through these events, you can mention his or her name. Showing your enthusiasm could score an advantage over other candidates.

Do a thorough check

In addition, I also underwent a six-month internship at the Taylor Print Institute where I gained valuable experience in putting together a year-long public programme to attract different visitors through various platforms including online media, promoting the exhibitions and events to the press, and ensuring live events ran smoothly while also drawing sufficient crowd sizes. My resume is enclosed for your consideration. I am keen to discuss any opportunity in person and am available for an interview at any time. I look forward to hearing from you soon. Yours sincerely, Edwina Tong

Last but not least, take a break from your cover letter and check it again later. You are more likely to spot any mistakes with fresh eyes. Print it out and pour over it. If this is the first time you are writing a cover letter, you may want to get someone with a strong command of English to help you proofread it. Use a spellchecker to prevent grammar mistakes as any errors reveal a lack of attention to detail.

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APPLYING FOR INTERNSHIP

PERFECT YOUR PITCH

Using good, concise English is the key to getting your message quickly across to recruiters.

sing long words and business jargon is the way to impress employers, right? Wrong. If anything, being simple and direct is the best way to write a resume, cover letter, or even fill in an application form. It is absolutely possible to be formal and professional without using fancy flourishes and “impressive” figures of speech, and someone who has this kind of control over their writing is always going to impress employers with their skill in communication.

Simple but clear Use simple English so that your audience can read, understand and act upon your message with just a single reading. You only have one chance to make your point because yours is not the only application in a recruiter’s inbox – so remember to make the most of it.

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Written communication 101: The Ultimate Dos and Do nots The average graduate recruiter has a limited amount of time, and an application form has a limited amount of space. For that reason, cut to the chase and get to the point.

Do not

Use headers and bullet points

Write long paragraphs and sentences

Format your resume in such a way that it is more readable and direct. E.g. Tasks as team leader included (but not limited to): • Leading a team of eight teammates • Overseeing two projects at the same time • Prioritising overlapping tasks • Reporting to the finance department

Refrain from cramming too much information into one long paragraph. E.g. My tasks as a team leader included leading a team of eight teammates, overseeing two projects at the same time, prioritising overlapping tasks, reporting to the finance department and many more.

APPLYING FOR INTERNSHIP

Do not

Keep it short

Be long-winded

• Write short sentences. • If cutting out a word does not affect the logic of the sentence, do it. E.g. I am a team player with leadership capabilities. My experience as team leader allowed me to work alongside my teammates and hone my leadership skills.

• Avoid overusing conjunctions such as “and”, “that”, “as”, “so”, etc. • Exclude unnecessary descriptions and adjectives. E.g. I am a team player as well as a great leader, and this is evident in my role as a team leader that allowed me to work alongside inspiring, hardworking and cooperative teammates.

Checklist Before sending in your resume and cover letter, check them against the following points. Do they fulfil each and every one of them? Is the layout clear and easy to follow? Do the headings stand out? Are your sentences concise? Does the content have a clear objective?

Do not

Are your points clear?

Be active

Be long-winded

Keep it simple by sticking to the active clause. E.g. As a team leader, I managed many tasks.

Have you used short, concrete and familiar words instead of long, obscure, complex words?

• Avoid writing sentences in passive form. • Passive sentences will not make you sound authoritative, just robot-like. E.g. As a team leader, I faced many tasks to be managed.

Do not

Be direct

Pad

Replace unnecessarily long phrases and fancy sentence structures with more direct words. E.g. Within the workplace → at work At this point in time → now In addition to the aforementioned → also

Take out fancy phrases that can be replaced with single words.

Is the content free of spelling and grammatical errors? Are bulleted lists used when appropriate? Is the tone suitable for addressing an employer?

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APPLYING FOR INTERNSHIP

THE ART OF THE SPECULATIVE APPLICATION

If your speculative application begins with “Dear Sir/ Madam”, it may have well have started with the words “Please ignore this email!”.

id you know that nearly 70 per cent of all openings are not advertised? Because of this, even in a downturn, employers may still be open to speculative applications. Either way, there is a good chance that many employers will not actually know what they need until they see what you have to offer them. A speculative application is a quicker and more direct route. While submitting a speculative application (i.e. “applying on spec”) does require plenty of research beforehand, which can be time-consuming, you will quite likely end up gaining valuable insights! Moreover, you are more likely to know if you would be a good match for the organisation, which will give you the confidence you need if you get the opportunity to meet the employer for an interview. Here are some tips on breaking into the hidden market and how to apply on spec like a pro!

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up a shortlist Prepare to apply 1 Draw 2 of employers speculatively When it comes to finding out more information about potential employers, good sources include: • Online business directories • Specialist business and trade publications • Magazines and websites by professional associations • Local publications that target your area of interest • Newspapers If you have access to your campus’s careers services centre, it is worth looking through the information they have on local employers, including reports from alumni. Remember, personal networks can be useful too! Friends, family members and their connections can all be good contacts to help you get that first foot in the door.

Once you have your list of employers, you need to do your research. Suss out details about the company and get a feel for the kind of work they do. This will help you show a genuine interest in the employer and make a convincing speculative application.

contact 3 Make personal Finding a named contact is the golden rule of making a speculative application, and “Dear Sir/Madam” or “To whom it may concern” letters have a high probability of being ignored. It is easy to make a quick phone call to the company to ask for the name of the person who is responsible for recruiting. Be tactful about it, though. It is bad form to just go, “Hi, what is the name of the person who does your hiring?” at the one who answers your call. Try to soften the blow by being honest, yet polite, about your reason for calling. “Hello, I would like to apply for a position at your company, and was wondering who I should leave my resume with...”

APPLYING FOR INTERNSHIP

Stay focused but open-minded

Be clear about what you are looking for when getting into contact with employers. After all, it is not just about selling yourself. Taking a speculative approach can be a great way to: • Find permanent, temporary or parttime vacancies, work experience, or work shadowing opportunities • Arrange a time for a chat on the phone, a brief visit, or the opportunity to meet a recent graduate or employee of the organisation • Learn which other employers in a similar industry may be hiring, even if the one you are contacting is not interested in having you on board

5 Follow up To improve your chances of success, follow up your speculative application with a phone call a few days after you sent it in. Personal contact can create a good impression and make you more memorable. Even if the employer cannot help with your main request, talking to them will be your chance to ask if there are any opportunities coming up, find out how the organisation typically recruits, and where and when you should look out for their advertisements.

Other reasons why you should apply speculatively • You are trying to find work in a specialised or niche sector, such as publishing, pet care, or creative media. • You are looking to work with a small and medium-sized enterprise (SME) or startup. Most smaller companies typically do not allocate a lot of resources to recruitment and advertising, but may still need staff. • You missed the standard recruitment window.

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TACKLING ONLINE APPLICATIONS

Online application forms work like precision tools for recruiters, allowing them to sift through candidates by using specific criteria.

n online application form can take one to three hours to complete, depending on the number of questions and what each company expects. Online application forms may be time-consuming, but they are also convenient and often employers’ preferred choice in this digital age. But on top of uploading your resume and cover letter, these online application forms also need you to answer questions with regards to your skills and motivations. With each company having its own customised form, make sure that you do not just copy and paste! Here are some tips on how to handle online applications effectively.

Show, do not just tell Back up your statements with examples or details to prove your point. If you just provide unsubstantiated one-liners, recruiters cannot assess you and likely will not invite you to an interview. Do not just put “I gained commercial awareness through my internship” – talk about how you gained this knowledge and use a specific example for illustration.

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When it comes to stating your motivations for applying for that particular role, make sure your write-up is succinct and impactful. Elaborate on the aspects of the job that appeal to you and state any related academic or work experience.

Shine like a STAR When filling in online applications, remember the STAR technique to keep your answers concise and to-the-point: • • • •

Describe the Situation Describe the Tasks involved Describe the Actions you took Describe the Results

This technique is useful when writing about previous work experiences and demonstrating how your skill sets and personality traits make you a snug fit for the role. Do not be afraid to use subheadings and bullet points – they will make it easier for recruiters to read.

Write each answer afresh Do not copy over an answer you used on another form, no matter how similar the questions may seem! If you are going to copy, tweak your answers strategically to fit the role you are applying for. The biggest mistake you can make is to leave any traces or mention of the previous companies you applied for when you paste the same answers over and over again to a myriad of potential employers. And, whatever you do, do not copy and paste information directly from the employer’s – or their competitors’ – websites! Company websites and social media pages may be useful research resources for your job search, but you should still digest and process the information at your own pace. Take the time to develop an understanding of industry knowledge and prospective employers from your own unique perspective.

APPLYING FOR INTERNSHIP

Check, check, check Many otherwise impressive applications are often let down by tiny errors, and unfortunately, not all forms allow you to save your responses to refer back for checks. To save yourself the heartache of lost answers in the event of browser issues or when Murphy’s Law comes into play, you can choose to draft your answers on word-processing programmes before keying them into the form. You can also let your career advisor check your answers before the official submission. For questions that you are not providing answers for, leave an “NA” for “not applicable”. Check for spelling and grammatical errors, and make sure that you indicate your contact information correctly, especially in the case of your email address and mobile number.

Lastly, keep a copy of each online application sent out for your own reference. You can even print out the completed forms to check before submission. You will also need to refer to your answers so that you know what to speak about when you are called up for the interview.

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APPLYING FOR INTERNSHIP

EMAIL WITH ELEGANCE

When contacting recruiters, you should always use effective, simple and natural language so that your communication style comes off as tasteful, mature and professional. Follow this guide to use the email medium with elegance!

Check for an appropriate Address your email 1 Use 3 5 errors email address to the right person If you do not have a professional sounding email address hosted on a credible domain, it is time to create a new account. The email address will need to contain your initials, either your surname or full name, and be free from references to your favourite puns, cartoons or games.

Write a clear subject line

A good subject line states the purpose of the email with the recipient in mind. An ideal subject line will be “Application for (Role) – (Your Name)”. Make sure you do not have typos in the subject line as that will make a very bad first impression!

You can find out who you should address the email to online, instead of just stating “Dear Sir/Madam” or “To whom it may concern”. The name of the hiring manager is often on the job description and hiring notice. If it is not, you can look it up on LinkedIn or the online directory of the organisation you are applying to. You can also make a phone call to enquire about who you should be addressing the email to before sending it out.

Keep your message brief and professional

Your email should be succinct and not lengthy. Avoid smileys, emojis and exclamation marks in your emails, even though you may be excited about applying for your dream job. Keep the note brief, respectful and professional. Be sure to avoid using acronyms like “btw” and “fyi” as well. 36 |

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Do not just rely on autocorrect to spot your typos! Always re-read your email draft for grammatical mistakes and read it out loud, assessing the content from the recipient’s point of view.

Manage your email attachments effectively

Do not forget to enclose your attachments, whether they are your cover letter, resume or other documents requested for! When it comes to sending out a few large attachments, you can place them in a zip folder, or create links for downloads.

APPLYING FOR INTERNSHIP

Follow up promptly

Besides replying to emails from prospective employers swiftly, you should send them a follow-up note if you have not heard from them within the stated period in which you are expecting a reply. Similarly, you do not want to miss out on an interview opportunity or potential job offer just because you forgot to check your inbox!

Craft an effective signature

Lastly, your email signature should contain a link to your LinkedIn profile or online portfolio site, as well as your mobile number – especially for your first email to any professional contact.

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APPLYING FOR INTERNSHIP

MANAGING YOUR LINKEDIN PROFILE AS AN INTERN

Your LinkedIn profile is more than just your digital presence on the popular career networking portal. Here are some guidelines on how to make full use of your profile on LinkedIn as an intern so that you can get closer to your dream job as a young graduate.

Decide what you want to achieve on LinkedIn

Before you come up with a battle plan, you need to know what is it that you are hoping to gain through LinkedIn. Are you looking to join a particular sector? Or are you aiming to clinch a certain type of job role? Check out profiles of individuals and companies in your interest areas to find out what skills are in demand and what the tone of your LinkedIn profile should be. What are you trying to market yourself as? What roles do you want to be shortlisted for? Answer these questions first before coming up with the content for your LinkedIn bio.

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Exhibit desired skill sets

Just like how an applicant tracking system (ATS) works for job applications submitted, recruiters spot keywords on LinkedIn profiles to meet their hiring needs. Identify your current skill sets so that you can highlight them in your LinkedIn bio, much the same way as you would on your resume. When you are on LinkedIn, you can browse around and take a leaf from industry professionals in your chosen field with well-crafted profiles. If not, the descriptions of your dream jobs serve as good fodder. Show what drives you along with what you can do. For instance, if a job posting for a user experience (UX) designer calls for skills in collaboration, visual communication, user empathy, coding and interaction design, you can use “I am a team player driven to deliver the best user experience with beautiful and functional designs” as a headline in your profile.

Highlight what makes you an asset

Illustrate your experience with concrete examples and details in a succinct manner. For example, mention the exact number of sponsors you brought onboard for your final-year project so as to demonstrate your negotiation and partnership management skills. Show how you stand out for the sector and job role you are applying for. For instance, if you are looking at a commercial research role for a specific locale or demographic group, state your familiarity with trends within a particular market segment.

APPLYING FOR INTERNSHIP

Translate your skills into value

Always take that extra step to prove the value of your knowledge in a professional setting and demonstrate how you contributed to the company you did your internship at. For example, do not leave out that you used search engine optimisation (SEO) in a digital marketing plan, which resulted in a 10 per cent growth in revenue. Go beyond merely listing your mastery of skills, software and languages. Show how you applied the knowledge in a professional setting, such as how you used your command of a second or third language to gain insights into a regional market.

Show recruiters what is next

Other than statements about yourself, do not leave out the most important information at the end – a point of contact for potential employers, recruiters, clients, or anyone who wants to engage with you. Do not forget to include a link to your portfolio, both digital and online!

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APPLYING FOR INTERNSHIP

A QUICK CHECKLIST

Applying for your first internship can leave you feeling a little lost, so here is a quick rundown to make sure you have everything!

1 Your resume Ensure it is updated with your relevant skills, related projects, achievements and successes.

2 Cover letter Do not be afraid to get others to look through it!

3 Keep it clear and simple Make sure your resume and cover letter are easy to read and free of mistakes.

Cement yourself digitally

Create a LinkedIn profile, and manage and maintain it.

5 Apply! There is no one correct way to apply, so apply speculatively, online and directly!

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ACING YOUR INTERNSHIP

“The ideal intern is committed, creative, organised, ambitious, independent, and able to crack a smile, whether meeting a celebrity or folding socks.” - Emily Weiss

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ACING YOUR INTERNSHIP

BEFORE THE BIG DAY

It is the big day. Your first interview for your internship is coming up. Do not panic! Take a deep breath and break down the run-up to the interview into a series of manageable chunks and actions.

Quick grooming tips For gentlemen: • The clean-shaven look is always a safe bet. Get rid of stubble or wispy facial hair. • Keep your hair neat and make sure that your fringe does not spill past your eyebrows. • Do not be afraid to accessorise. Go for a solid watch or a simple pair of cufflinks to complement your outfit. • Do not overdo the cologne and aftershave.

For ladies: • Keep your nails in neutral or natural colours – glaring colours or designs may unnecessarily distract interviewers. • Make sure to style your hair so that it stays in place and out of your face. • If you plan on wearing jewellery and make-up, keep things subtle and simple. You want your personality – not your accessories – to shine through!

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ONE WEEK BEFORE Start by getting the dress code right Objective: Look the part of an impressive candidate. Your interview is a chance to show how you would fit in, and this includes your appearance. Take a look at the recruiter’s website for clues about what the staff at the organisation consider to be appropriate business wear and copy them. Err on the side of formality if you are unsure – it is always better to come overdressed instead of underdressed. Your clothes should be clean, fitted and pressed. Be sure to cover up any tattoos. If you smoke or drink a lot of coffee, make sure your teeth are stainfree.

THE NIGHT BEFORE Prepare everything you will need in advance Objective: Have everything you will need ready so you do not rush the next day. Hang up your interview outfit so you will not have to stress out about what to wear. • Pick a handy, compartmentalised document bag or folder to store your stuff in. Be sure to organise everything for easy access. • Prepare three additional printed copies of your resume on good, solid paper. You will never know if additional interviewers show up unannounced! • Get a good night’s sleep to ensure that you will be well-rested when the morning comes. You will want to be as sharp and alert as possible in the interview room.

ACING YOUR INTERNSHIP

2 HOURS BEFORE Depart for your destination Objective: Arrive at the interview venue with plenty of time to spare. You know how traffic generally has a way of working against you when you need to get somewhere in a hurry? This is not a good day to test that theory! Leave early to ensure you arrive at the destination before your appointed time. Remember that when it comes to interviews, arriving “on time” is the same as arriving late.

10 MINUTES BEFORE

30 MINUTES BEFORE

20 MINUTES BEFORE

Arrive at the premises and get comfortable with your surroundings

Introduce yourself and break the ice

Objective: Decrease your initial stress and get into a positive frame of mind. Arriving at the location a good half hour before your appointment will give you enough time to take a breather and get to where you are supposed to be with the least amount of aggravation. Now is not the time to fret about what you researched how you will come across in the interview. Draw up a mental list of things you like so far about the place – it could be the colour of the carpet in the reception area or the pile of magazines on the coffee table – and focus your mind on that. This will help calm you down.

Objective: Get used to talking in your new surroundings by striking up a conversation with someone who works for the employer but will not be interviewing you. With any luck, the first person you will encounter is a receptionist expecting your arrival. He or she may ask you to sign in before taking you to the visitors’ area. Be friendly and appreciative, as you should be towards anyone you come into contact with in the building, be it the cleaner or the CEO.

CRUNCH TIME

Meet and greet the interviewers

Demonstrate your skills!

Objective: From the very start, treat the interview as if it is a meeting between two parties, not a one-way interrogation.

Objective: Use your innate skills and experiences, putting to good effect what you have learned through this guide and other sources.

There is usually a short explanation of how the interview will be structured. Commonly, the interviewers will begin with an overview of the company and the internship role you are being interviewed for. This preamble is the most “non-judgemental” part of the interview, so enjoy it and take the opportunity to ask some smart questions.

Introductions are typically followed by the most time-consuming part of the interview: Questions to find out whether you can do the job and whether you have the motivation to do so. Finally, you will get the chance to ask questions of your own.

You may also be given a short test to complete before or after the interview. This may be to establish the level of your skills pertinent to the job, or a more general evaluation of your preferred working style. Follow all instructions carefully, plan your time, and focus on the task. If you are applying for a graduate internship, the assessment process might be more extensive and carried out separately in an assessment centre.

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COMMON INTERNSHIP INTERVIEW QUESTIONS

Worried that your recruiter will grill you with difficult questions that you might not know how to answer? We have you covered.

uite often, an internship interview is one of the first formal interviews a student or graduate will go through as they start building the foundation of their career journey. Needless to say, it can be quite daunting. Doing the proper prep work will help you get over those nerves, and it will also help you express yourself during the session. One good way to start your preparation is to list common questions recruiters ask their candidates, as well as how to respond to each of them while naturally highlighting your strengths. To help you, we have prepared a list of common internship interview questions and how you can answer them to impress your recruiters in the process!

Tell me about yourself

Similar questions: “Why do you want to work here?” and “Why should we hire you?” Interviews typically start with this question to get you warmed up. But avoid getting too relaxed and giving basic information your interviewers already know, such as your name and age.

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Your answer should sell your strengths and show your personality in relation to the internship role on offer. To kick things off, you can form a response with these four points: • Your year and course of study • Your career aim or the career path you are interested in • Your interest or hobby • Your reason for applying to the internship Aside from the first point, your answers should emphasise your strengths in relation to the role on offer. For instance, if you are a business student interested in the programmer intern position, you can talk about how you intend to pursue a career in the same line of work in the future, and how this position will help give you the relevant work experience. You could also talk about the activities you spend your spare time on, such as hackathons and app development courses online, where you have honed and developed technical skills that will be essential for the internship. Go the extra mile by talking about how your business degree has made you more commercially aware of the industry, and how you can contribute business strategies and ideas to the IT company you are applying for.

Why did you apply for an internship with this company?

Similar questions: “What do you know about our company?” and “How do you relate to our company values?” This question is usually asked to test your knowledge about the employer. Your response should demonstrate that you have done sufficient research about the company beyond a quick skim over the “About Us” section on the employer’s website. Read up on the company’s history, values and press releases to get an indepth understanding. If the employer maintains a presence on social media, follow their accounts to get the latest news. With enough research under your belt, you should be able to connect the dots by aligning your work goals, style and personality to what the company stands for, or how you can relate to its business. Think about the company’s areas of specialisation and how they relate to your career aims and interests. What is their vision and mission, and how do they relate to your own values? For example, if the company you are applying to has a strong corporate social responsibility branding and is a strong advocate for animal rights, you can win your interviewers over by giving an example of how you have also participated in relevant activities, such as volunteering at an animal shelter. Your research will show your enthusiasm and reassure your interviewers that you are truly interested in the company, and will also win you generous brownie points.

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What are your strengths and weaknesses?

Similar question: “Give me two positive and negative adjectives that you would use to describe yourself.” This question is a tricky one. You have a chance to sell yourself, but also risk revealing traits that may jeopardise your chances of getting the internship. Keep in mind that the purpose of this question is for your interviewers to learn more about your abilities and your motivation to improve on your weaker qualities rather than judging your weaknesses. Talking about your strengths is fairly straightforward – think about the skills and traits you possess that are relevant to the company and role. Selfmotivation is usually a good selling point to highlight as employers generally like candidates who are proactive and keen to learn. Use examples from school projects, activities or student clubs to back up your strengths as well. But when it comes to talking about weaknesses, students and graduates alike tend to make the mistake of nervously stating a negative trait about themselves and leaving it at that. First of all, you need to remain composed and confident. Stating your weakness is a bad thing only if you are doing nothing about it. Secondly, there is a strategy to answering this question – talk about your weaknesses and then follow your statements by describing what you are doing to improve yourself. For instance, you can talk about how you do not have the best memory and tend to forget things when there is an information overload. Follow up by talking about the steps you have taken to overcome this, such as always jotting down the tasks you are assigned to do so that you will not forget them.

Tell us about a time when you had to deal with a difficult situation.

Similar question: “Give me an example or a situation where you encountered a challenge.” This is a competency question to evaluate your behaviour and strengths, and is also meant to understand how you would respond to difficult situations. By asking such questions, your interviewers can predict how you would handle a workplace conflict or issue, from managing deadlines to interacting with difficult clients or co-workers. When it comes to competency interview questions, you can always use the STAR approach to structure your response: • Situation: Provide the context by describing the situation to your interviewers • Task: What were your goals? • Action: Explain what your specific actions were • Result: Describe the end result – even if the overall project did not end on a good note, make sure that it reflects you in a good light Here is an example of how you can come up with an answer using this approach: • Situation I was President of the Music Society on campus, and was in charge for the Battle of the Bands event in January this year. We experienced a major hiccup on the day of the event when one of the judges who was supposed to be on the judging panel informed us that he could not make it at the last minute.

• Task We had only two hours to inform the contestants of the change, update the emcee’s script for the event and edit the PowerPoint slides that were supposed to show pictures of the judges against the backdrop of the stage. • Action I delegated the last-minute tasks according to my team members’ roles. Within the first hour, I told the emcee liaison to make sure that the emcee was informed of the change. I assigned the PA system team to ensure that the picture of the absent judge was removed from the slideshow. Since we were a lean team, I personally took on the task to gather all the performers on stage to inform them of the last-minute change. An hour before the show, I did a final check on the PowerPoint slides and emcee script to make sure they were all updated. • Results The team was nervous about the unexpected problem at first, but because the last-minute tasks were delegated well and everyone did their part, the event went smoothly. Our audience was very happy with the event, and the contestants were excited to participate again the year after.

Tip: Avoid “blaming” someone else for a problem or challenge you face. The focus of your answer should be on your actions and results.

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HOW TO ACE YOUR INTERNSHIP INTERVIEW

Going for your first interview? Make sure you know what to expect and what is expected of you before walking through that door.

ou have filled up the application form and sent your resume and cover letter to the organisation you want to intern at. Before long, your wish came true and you received a call to schedule an interview with your potential employer. Everything has been smooth sailing so far and your interview is the last hurdle that will make or break an employer’s decision to take you on as an intern. Do not make the mistake of underestimating the interview process by thinking that recruiters expect less of you because the position you are applying for is only for the short-term! On their part, some employers see interns as future investments that may move into full-time employment, as shown in a study conducted by CNBC. In that study, it was found that in the accounting sector, interns had a 31 per cent rate of conversion to full-time employees. As such, there are certain levels of expectations for interns brought in. All in all, it is important that you do your homework and figure out what to expect before you walk into the interview room.

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What to expect from your internship interview Depending on the internship position and line of work you are applying for, you may have one or multiple interviewers ranging from HR team members, managers from the relevant department of the organisation, experts from the related area of work, or a mixture of all. Most interviews are made up of structured questions that have been set in a particular order. However, your responses may give rise to new questions created on the fly as interviewers try to learn as much as they can about you. Go along with the flow of the interview questions, and do not be afraid to ask questions as long as they are relevant and appropriate. Typically, there will also be a chance for you to ask questions at the end of the interview.

How to shine in your interview There is no better way to impress employers than to demonstrate that you have done your research and show up at the interview prepared, so do not hesitate to show your understanding of the company and its culture! For instance, if your research has identified the organisation’s emphasis on communication and teamwork, you can use this knowledge to your advantage and demonstrate your personality, skills and experience to complement that facet of the organisation. Another important thing to keep in mind when it comes to interviews is that you have to show how the internship will benefit you. Indicate that you have reflected on the advantages of completing an internship with that specific employer, and how that will affect your future career prospects – no employer wants their intern to regret his or her internship because they discovered too late that it will not enhance their career!

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Wrapping it up: Interview dos and do nots To sum up, here are a list of things you should and should not be doing before and during your internship interview:

Typical interview questions It is not uncommon for bigger employers to conduct two rounds of interviews when recruiting interns. Quite often, the first would be a HR interview, whereby the questions tend to be quite standard. The second will usually be a more technical interview with a line manager. Questions generally revolve around: • Why you are interested in the industry, field, employer and the role you applied for • Your competencies • Technical questions related to the role • Previous relevant experiences • Hypothetical questions relating to the role, such as “How would you react if this happened?” • Core skill questions, much like “Tell me about the skills you can bring to this role?”

How to appear professional One of the key considerations employers have is whether the person they are going to hire can behave appropriately and professionally in the workplace. This is especially important if your role involves interacting with people outside the organisation during your internship, such as clients, partners, or suppliers. You can prove that you are perfectly capable of conducting yourself professionally simply by dressing appropriately for your interview. First impressions can really go a long way! Also, greet your interviewer with a firm hand shake, make eye contact and smile sensibly throughout the interview. Some polite small talk with your interviewers is a good idea too, as it will help create a more amiable and pleasant atmosphere. However, do stick to safe topics such as the weather or your journey to the interview venue. Avoid personal stories, such as your wild night out – even if your interviewer appears to be friendly and acting casual.

• Find out as much as you can about the employer, role and industry prior to the interview. • Research typical interview questions and prepare responses with examples for each, using extra-curricular activities and any work experience you have. • Plan your journey so you arrive on time. • Ensure your interview attire is clean and prepared in advance • Be polite to everyone, including the cleaners! • Engage in a two-way conversation with your interviewers.

Do not • Give monosyllabic answers. If you get an unexpected question, think quickly on your feet and use a relevant example. • Use offensive language. Even if you are joking and your interviewers are friendly, stay professional at all times. • Mention your interview on social media. A study by CareerBuilder showed 65 per cent of employers check candidates’ social media accounts to see if the jobseeker presented himself or herself professionally. Boasting about an interview online can be off-putting, and if a separate employer notices that you have been interviewed by another company, they may decide not to waste their time contacting you.

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BODY LANGUAGE TIPS FOR INTERVIEWS

During interviews, you will be evaluated not only by what you say, but by your body language as well.

o matter how well you prepare your answers for your upcoming interview(s), the way you carry yourself can affect the recruiter’s impression of you much more than you think. Do not over-rehearse, but remember to be aware of how you are possibly coming across to your interviewer(s). If anything, keep in mind that first impressions matter when it comes to interviews – until you successfully secure the internship, that is.

EYES • Go for an open, confident gaze, but do not stare. • Maintain a decent level of eye contact throughout the interview. • In a panel interview, make sure to alternate eye contact with all of your interviewers, but always look back to the person you are addressing. • Do not wink or flutter your eyelashes! • Remember to blink.

HANDS • Keep your handshakes firm and as dry as possible – especially at the end, as it is your last chance to leave a lasting impression! • No flabby handshakes or bonecrushers. • Gesture appropriately to emphasise your answers: Right hand for giving out info, left hand for receiving info. • Do not crack your knuckles. It is a bad habit anyway. • Avoid signs that show you are nervous, such as tapping your fingers on the table.

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MOUTH • Smile naturally. Do not overdo or fake it. • Fresh breath matters, so pop some breath mints before you head in. • Be aware of your tone of voice. There is no point in saying you are passionate about something when you sound utterly bored! • Excessive lip-licking is a no-no. Put on some lip balm just before the interview to keep them from cracking if you need to. • Avoid breathing from your mouth. Heavy breathing is not particularly presentable. • Try not to purse or bite your lips.

A study at Harvard Business School showed us our typical communication breakdown:

38%

tone of voice

55%

body language

POSTURE • No slouching! Sit up straight to give recruiters a more confident impression of yourself. • Square your shoulders and raise your head to give a more self-assured and reliable quality. • Do not be stiff. • Stay comfortable. Do not be afraid to change positions throughout the interview, but avoid excessive fidgeting. • Mirror your interviewer’s posture from time to time to create solidarity between the both of you. • Lean forward a little to show interest in what your interviewers are saying.

words

MAJOR TIP Calm those nerves! The one thing that affects your body language the most is your nerves. Mask them slightly by going into an interview wellprepped with positive examples and stories about how you are ready for the job. If you do not calm yourself before the session starts, your body language will give you away! You might go into defensive mode and end up crossing your arms, let all your nervous tics show, or worse, overdo everything and throw the interviewers off. Experienced recruiters can tell when you are faking it, so stay away from that. They are looking for someone who will fit right in with the team, so take a few deep breaths to relax before walking through the door, and remember to stay professional.

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BOUNCING BACK FROM REJECTION

Nobody likes being turned down from a promising internship. Flip this negative into a positive and make it worth your while.

ere is a simple truth: Not getting that internship you have pined and prepared for so thoroughly does not make you a failure. You put in the 110 per cent for your grades, somehow made time for an extra-curricular activity or two and ensured that you did everything perfectly right up to the interview. But that rejection email made you question everything – your efforts, capabilities and future. Allow yourself to go through the grief, briefly. But once you have cleared your mind of any self-defeating scenarios, take the time to re-attune your focus towards achieving your goal. Take rejections as experience and work on ways to improve your odds for upcoming applications. Do not let the words “We regret to inform you” define you as a person. Instead, go through the different stages of rejection and watch as it strengthens your character and enhances your approach to the application process. With experience, you will understand that getting an internship is unlike the passes and fails that have defined your academic career so far. There is no

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clear-cut way of determining the real reason behind your results, and the only person keeping count of the number of rejections is you. So be patient, stay humble, and trudge on – in time, you will get matched with the right internship and find yourself safely established in a career path you enjoy.

Dealing with rejection

The most important rule about dealing with rejection is to not take it personally. Respond professionally and keep yourself from overthinking about the reason behind your unsuccessful application. Understand that sometimes the odds are just not in your favour – for instance, there may have been an overwhelming number of equally excellent candidates applying for the same position. Stay confident in your abilities and know that you have plenty to offer.

Ask for feedback

When in doubt, ask. If you had gotten though several rounds of interviews and various assessment tests before still coming out short, ask the interviewer for feedback and decide how best to tweak your next application. Was there a better qualified candidate? Did they think you were not the best fit for their company culture? Look for opportunities to gain relevant work experience. The information you receive may seem vague at times – “We decided to go in another direction” – but ask anyway as you never know when you will get something constructive. However, do not be overly persistent if recruiters take a while to respond or do not get back to you at all.

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Trust the system

The process of getting an internship is not as straightforward as you might think, so dwelling on something that is not within your control will only do you more harm than good. Instead, count every rejection as a learning experience and let it hone your hunting skills. Remember to respect the recruiter’s decision – it is possible that you were simply not a good match for the role on offer. Do not forget that paper qualifications and excellent interviewing skills are not enough to secure an internship; it is also up to the recruiter’s discretion to ascertain if you are the best possible fit for the company. Be humble and take this as an opportunity to do some realistic selfanalysis on the type of role and work environment you are best suited for. Once you have gained a new perspective on the recruitment process and some self-awareness on what you can offer, you will be able to better market yourself to recruiters at your next interview. With a bit of patience, you may even end up with the right role for your skills and personality!

Move forward

Once you have fully come to terms with your first rejection, work on getting back in the game. At this point, you should be armed with a stronger resume, are more adept at handling interviews and have a more realistic expectation of the process. Do not give up on other applications! Resilience throughout the process of landing an internship is necessary, as it is common for an applicant to receive several rejections before securing one. There is no fixed rate of success or shortcut, so you might get accepted for an internship after the first few tries, or find yourself sending out dozens of applications before finally getting a foot in the door. Have faith that your tenacity will pay off in the long run.

Also, keep in mind that it is more than likely your friends are going through the same experience – sharing your feelings may help diffuse your frustrations. But do not be discouraged if your peers get internships before you do. Focus your energy on improving your situation instead. If you are in need of guidance, do not shy away from seeking the counsel of your school’s career advisors. Their pool of resources and expertise may help you move in the right direction.

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PREPARING FOR YOUR FIRST DAY

Read, understand and implement the following tips to help you shine on the very first day of your internship.

fter countless applications and interviews, you have finally landed yourself that coveted internship. Congratulations! Pat yourself on the back for a job well done, but remember, this is only the beginning. As your first day approaches, you can expect to break out in cold sweat and feel butterflies permanently settling themselves in your stomach. It is completely normal to get those first-day nerves – it happens to all of us. But it is still important to make a good impression from the first day so you can set the stage for a successful internship experience. Good preparation and understanding a few key workplace basics can go a long way in helping you achieve that. Here are some tips to ensure your first day goes smoothly!

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The day before • Get to know exactly where you will be based and where you need to report to on your first day. Check the map on your phone and figure out how to get there. Alternatively, the company website usually offers directions to their offices. Do not get this wrong; it would make for a bad impression if you incorrectly thought you are working from home when you are actually expected in the office. • Remember the name of your reporting officer so you do not show up at the front desk looking clueless and disorganised. You will also likely be reporting in the morning when everyone is just walking into the office or busy preparing to start their day, so most may not be too pleased to help a new intern who showed up on his or her first day underprepared. • Plan your journey. Give yourself some breathing room for bad traffic, MRT breakdowns, or bus delays. If you are unfamiliar with where the office is, include additional time in case you get lost. If you are driving, find out where the nearest parking area is. Take note that not every office building provides parking for those without season parking passes.

• Revise any specialised knowledge or skills you may need for the job. You can always make up for your lack of experience by arming yourself with impressive theoretical knowledge. • Research and read up on the company. While this may be something you had already done when applying for the internship, it is good to tune in to the company’s latest news. You can start by checking out their social media profiles, or read up on the history of the organisation, their vision and mission, or what they are currently working on if you have not done so already. • Ensure you have enough workappropriate attire. Some companies can be quite uptight about what their employees wear to work, while others are more flexible. If you are unsure, dress smartly on your first day; it is better to overdress than underdress in this situation.

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• Make sure you pack your bag the night before. Do not forget essentials such as extra money, some snacks and a notebook with a pen. Bring along a blazer or jacket in case the office is cold.

While at the workplace • Confirm your working hours with your supervisor, and if you need to take your lunch break at a particular time. • Keep your desk neat and tidy. This is one of the easiest ways to make a good impression, so do it well. • If you are expected to answer the phone, learn how to use the office phone system. You will be given a sheet with the names of your colleagues, their designations and extension numbers. Keep it accessible by the phone. • Take note of email protocols to adopt, such as using a particular signature file, salutation or sign-off. It goes without saying that the tone of your email must remain formal and professional at all times.

• If you are invited to attend meetings with colleagues or clients, clarify beforehand whether your input would be welcome or if you are expected to sit and observe. This is the perfect time to make use of your notebook and pen to take down meeting notes. Regardless of whether you are involved in the projects discussed or not, use the time to learn more about what the company does. • When briefed on a task, take the time to fully understand what you need to do and ask questions if necessary. Do not be shy or feel intimidated. This is the time for you to break out of your shell and learn on the job with practically zero fallout! • As mentioned earlier, bring extra cash on your first day; you may not know how much lunch costs at your workplace. Even if you do, the extra cash will come in handy if your colleagues decide to take you out to a restaurant or café instead of the nearby hawker centre for lunch.

• Check in at the end of the day with your manager(s) to tell them you are getting ready to leave. Always ask if there is anything else they need you to do for the day – do not just disappear! This is the rule of thumb not just for the first day, but the rest of your internship. And you have survived your first day! What next? Continue to listen attentively and learn well during your internship. Use the time to network and gather as much experience as you can. You never know – the good first impression you set may eventually lead to a permanent position in the company!

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SURVIVING YOUR FIRST DAY AS AN INTERN

Here are some ways to seize the opportunity and make a good impression on the first day of your internship!

t is the moment you have been looking forward to – starting your internship! Are you excited about your new role, yet nervous about adapting to the workplace? Fret not, follow these pointers for a smooth Day One.

1 Dress well Legendary costume designer, Edith Head, once said, “You can have anything you want in life if you dress for it.” Translate that to your internship, and it means that what you wear on your first day is important as it contributes to the image your colleagues will form of you. Take pride in your appearance at work as it reveals the attitude you are bringing to your work tasks and assignments. If you are unsure about the dress code of your workplace, it is always safe to dress more formally on your first day. Neutral colours also count towards a professional image. Most importantly, you must feel comfortable and confident in your attire.

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Pay attention to briefings

Most companies provide an orientation for employees and interns at the very beginning that includes information on your role, company policy, procedures and rules and regulations. Listen intently and jot down important notes such as contact details, useful key facts and other relevant information for yourself.

Get to know your colleagues

You will not be able to survive in your workplace if you do not get to know your colleagues well. After all, they will be the ones sharing both delightful and sad moments with you at work as part of your project and assignment teams, or even as friends.

Get to know each of them by name, and identify those whom you will be working with most closely or needing help from for crucial needs. Usually, your colleagues will want to engage you more during lunch, so say yes to having lunch together!

Mastering the systems

Some companies might have their own database systems or applications for day-to-day work, so you will have to learn how to navigate them. When your colleagues are teaching you the ropes on how to use it, take notes for reference in the future. Do not hesitate to ask for help if you are unsure or have any burning questions. Besides these practical tips, do not forget about observing workplace etiquette, such as arriving on time and minimising your distractions at work. Good luck and put your best foot forward as an intern!

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HOW TO BECOME A STAR INTERN

Life as an intern is not a bed of roses – you have to prove yourself despite your inexperience. Here are some tips on how you can shine during your internship!

ou managed to sail through your interviews with your dream employer, and received a confirmation to join the company. Congratulations! Now, what can you do to be a star intern to increase your chances of getting hired upon graduation? Here is how you can stand out.

Put in the hard work

As an intern, you need to be extra hardworking in completing your assignments, so prove to your superiors that you are capable of the tasks assigned. Sometimes, this may require you to work overtime unpaid, or even odd hours. Value the opportunity to work hands-on in your chosen environment. Although an intern’s pay is usually meagre, the experience gained helps you learn a lot more about yourself professionally and puts you in better stead for future work stints, including a potential conversion to a full-time hire.

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Take on challenges

If you are keen to get a conversion to a fulltime hire with your internship company, start by making sure there is such a possibility. After that, set out to accomplish all the tasks assigned to you and more. Keep a look out for areas where you can contribute and take the initiative to propose new assignments with your boss or manager. Ask for more challenging tasks if you are up for it.

Solve and minimise problems

Initially, you will be faced with many unknowns, but do not feel embarrassed about asking your colleagues or superiors about anything related to the job. That said, you should be proactive enough to solve your problems on your own first before going to someone for help.

Clarify how to use a certain application, or raise any questions you may have regarding your duties. The key is to always ask your colleagues or your superiors if you are unsure – two heads are better than one! Do not linger in doubt or you may end up with errors. If you encounter a roadblock in your work, you can come up with a few solutions to present to your boss or manager, who can help you decide on the best course of action.

Learn from your mistakes

Mistakes are a part and parcel of life – especially when you are starting out in a new role or field. As an intern, there will be mistakes that you are bound to make as compared to your colleagues who have been working for years. Learn to face your mistakes and do not be fearful of them. Accepting your errors and learning from them are crucial skills in the workforce. If you are unable to deal with errors and failure, your work performance is bound to be affected. So be brave enough to admit to your mistakes and move on positively!

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Bond well with your team

No man is an island, especially in the workplace. As an intern, you will be embedded in a network of professional contacts while being the most junior, so make sure to learn something from everyone you meet. Develop good relationships with your colleagues so that you can work on projects together with efficiency and enjoyment. The ability to mingle and interact with people of different dynamics across a team is also key to your professional growth.

Seek feedback

As an intern, you will want to know that you are making progress and are on the right track. Asking for feedback is the easiest way to find out if you are doing well in your role, and how else you can improve yourself professionally. Consult your supervisor and colleagues, and listen to their guidance and advice. Weekly feedback sessions will help you monitor your progress and development, and will come in handy when you have to write a report to summarise your experience.

It should be obvious by now that a star intern is one who takes charge of his or her own learning, takes the initiative in getting things done, and actively seeks to solve problems. This intern is also a valued contributor on the team, instead of someone who needs hand-holding. Go the extra mile to prove yourself, and if you are the right fit for the role, you might just get converted after your internship to a full-time hire!

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WHAT SHOULD YOU DO AT THE END OF YOUR INTERNSHIP?

The end of your internship does not always mean the end of your time there. Find out how you can get the most out of your internship in the long run, even beyond your last day.

ou have learnt important lessons, forged invaluable relationships and enjoyed yourself during your internship – it has been fun! But now, the time for you to bid goodbye to your co-workers and bosses is only a few days away. How do you draw your internship to a graceful close and put your work experience to good use? How do you ensure you can make the most of the contacts you have made? Here are five things you can do to ensure that you end your internship on the right note.

Reflect on your accomplishments and what you have learnt This is important both for your selfawareness and future job applications. Take the time to think about your milestones and what you have done throughout your internship. These are great points to talk about with future potential employers during job interviews.

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Write them down in detail before your internships ends so you can still check with your co-workers or fellow interns if there is anything that slipped your mind. Do remember to include these key points in your notes: • • • •

What you worked on Who you worked with Training received Skills learned

Additionally, aim to make your description as detailed as possible. You may include names of people, projects, products, cases, training courses, or software packages of note – whichever is applicable – and any relevant numbers. For instance, you can document that you worked in a team of six or increased sales by 15 per cent. Detailed descriptions are as useful as concrete examples and they often make you more believable and persuasive in future job applications. Also, take note of any feedback you have received, especially praise. These can earn you brownie points if you mention them in future job applications as well.

Update your resume and LinkedIn profile After taking down what you have done and achieved during your internship, it is time to make things official by updating your resume and LinkedIn profile. Try to do this while everything is still fresh in your mind so you can accurately transfer your notes. When updating your LinkedIn profile, ensure you make your updates public so that you can increase your visibility online. Besides, you deserve some attention for all the accomplishments you have realised! More importantly, you are making recruiters on LinkedIn aware of your experience.

ACING YOUR INTERNSHIP

Keep in touch

Confirm your internship employer as a referee Most job applications require applicants to share details of their referees. So in the midst of your internship, do not forget to check if your employer is willing to provide a reference for you when you apply to future jobs or internships. Confirm with your line manager or the HR manager if it is all right to add them to your resume as referees and if they are comfortable with providing their contact details when the time comes. To be safe, you can also ask them for a letter of recommendation. Do take into consideration that your managers may have to find the time to write one for you, so it is best to request a letter well in advance before your internship ends. You may also ask if they are willing to leave a recommendation for you on your LinkedIn profile.

Follow up on suggestions If your colleagues have made suggestions that can help you progress in your career, such as introducing contacts or some things you should read up on, it is time to get to it! Your window of opportunity to follow up on new contacts shrinks every passing day. Besides, introducing yourself to someone by saying, “I met Jane Doe a year ago and she suggested I get in touch” will not reflect well on you! And although background reading is not quite as pressing, it can be a thoughtful gesture as well as a good excuse to get back in touch with a soon-to-be-excolleague and say you found it helpful.

Before you leave, think about who you would want to stay in touch with – they may be colleagues who have helped you, or others who might be willing to do so in the future. Ask them if they would like to stay in contact. If they are, you can exchange email addresses or connect via LinkedIn. Once you are done with your internship, you may find yourself quickly getting busy with school or job-hunting, and may eventually fail to keep in touch. Do make a concrete plan to follow through on your commitment to avoid this. To make things easier and more efficient, you can create an email list of the people you requested to keep in contact with during your internship. Instead of dropping them an email only when you want something – which can reflect badly on you – make an effort to check in with them from time to time. It will show your sincerity, and it does not hurt to refresh their memory of you too!

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INDUSTRY SECTORS

INDUSTRY SECTORS GET TO KNOW YOUR INDUSTRY A-Z Accounting and Financial Management Arts and Design Banking and Financial Services Charities and Social Services Construction Consulting Education Engineering, Design and Manufacturing Fast-Moving Consumer Goods (FMCG) Healthcare and Pharmaceutical Hospitality, Leisure and Tourism Investment Banking and Investment Management IT and Technology Law Media and Advertising Property and Real Estate Public Sector Sales and Marketing Scientific Research and Development Uniformed Services

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INDUSTRY SECTORS

ACCOUNTING AND FINANCIAL MANAGEMENT A

n internship in accounting and financial management is an excellent opportunity into a career in this field, and there is no shortage of openings in both private and public sectors for students and graduates in accounting and other related fields. On top of allowing interns to pick up skills and gather experience firsthand, some companies offer their best interns fulltime roles upon completion of their internship.

An overview Roles tend to be specific, such as in finance, tax, insolvency and analysis, so be sure to brush up on what you picked up in school. Due to the nature of the work, you will also need numeracy and communication skills, as well as an ability to work well under pressure. Placements are usually either mid-year or end-year, though there are openings for off-cycle internships as well.

Briefly When: Mid-year, end-year, off-cycle. Application deadlines: January for midyear, August for end-year, January and August for off-cycle.

Did you know? Reputed globally as a trusted hub for business and finance, Singapore has seen a strong demand for accounting services and expertise. There are about 100,000 accountancy professionals in the citystate, with the industry continuing to see strong growth opportunities in the region.

Internship hunting tips • Make sure your resume has been updated. • Most accountancy employers use online application forms and interviews to recruit interns.

Most popular accounting and financial management employers 1. 2. 3. 4. 5. 6. 7. 8. 9.

PwC Deloitte KPMG EY Baker Tilly BDO LLP Shell Grant Thornton RSM Stone Forest

Source: Singapore Graduate Barometer 2019/2020 edition

ARTS AND DESIGN Internship hunting tips

ingapore has established itself as a gateway to Asia’s arts and design scene, and multinational corporations (MNCs) who have taken note are using its unique and strategic location to further their expansion into Asia.

• Networking is key as opportunities are typically found through wordof-mouth. Freelancing is worth considering, particularly if you are resourceful enough to seek support from organisations like the National Arts Council or DesignSingapore Council.

An overview Internships usually encompass a wide range of disciplines. As such, interns in the design sector can be found in the fashion, advertising and marketing fields, while artists may apply their skills in the education and healthcare sectors as teachers or art therapists. On the other hand, interns who wish to enter arts management may look at curator or administrator placements. This sector also values creativity as much as business acumen and encourages independence and persistence.

• A combination of creativity and professionalism is required, so interns must be able to market and brand themselves effectively.

Did you know?

• More enterprising individuals can consider launching a start-up to monetise their work.

The National Gallery of Singapore is one of the largest visual arts venues in the region and showcases significant artwork unique to the history and heritage of Singapore and Southeast Asia. Singapore was also named a UNESCO Creative City of Design in 2015 and shares best practices and partnerships with civil society on cultural life and liveability.

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BANKING AND FINANCIAL SERVICES S

ingapore’s banking and financial services industry is one of the best in the world. But with financial institutions under increased scrutiny in the wake of the 2008 global financial crisis, compliance and risk have taken on more significant roles.

An overview Internships are highly coveted as there are opportunities for full-time roles upon completion, so think carefully about which area you wish to go into and get a head start, whether it is as a corporate or investment banker, a financial planner, or even a trader or broker. Employers in this sector look out for team players with analytical, organisational and time management skills, as well as commercial awareness and an ability to solve problems.

the Bank for International Settlements, Singapore shares 79 per cent of all trades with four other countries.

Internship hunting tips • Recruitment is stringent as opportunities to work on real-life projects are offered. • Be sure to show how you can contribute to the role and department that you are applying for.

Internship Deadlines Application deadlines for summer internships are in November and December and last for about 10 weeks. But if you are looking for a longer internship, look for openings available during the semester.

Did you know?

Most popular banking and financial services employers 1. 2. 3. 4. 5. 6. 7.

DBS Bank OCBC Bank Mastercard Ministry of Finance (MOF) Visa Maybank Monetary Authority of Singapore (MAS) 8. United Overseas Bank (UOB) 9. Citi Singapore 10. CIMB Bank Source: Singapore Graduate Barometer 2019/2020 edition

Singapore is Asia’s biggest foreign exchange (FX) hub and, according to a triennial central bank survey in 2019 by

CHARITIES AND SOCIAL SERVICES V

oluntary welfare organisations (VWOs), non-governmental organisations (NGOs) and philanthropic foundations in the notfor-profit sector drive programmes and provide support in achieving objectives. Social services, on the other hand, can be found in both private and public sectors, delivering services that meet public needs.

An overview There are many internship opportunities and placements in areas that range from service delivery to administration, research and strategy to marketing and outreach. But to be successful in this sector, you need more than just perseverance as well as interpersonal and organisational skills – you need to be highly empathetic and committed to a cause.

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Did you know?

Internship hunting tips

In May 1962, a group of philanthropists established the Movement for the Intellectually Disabled of Singapore with the aim of promoting equal opportunities for children with intellectual disabilities in education and as contributing citizens. Since its inception, MINDS has grown to become an established NGO championing the needs of persons with intellectual disabilities in Singapore.

• Identify the organisations that interest you based on their mission and focus. Contact them directly even if they do not appear to have job openings on their websites. • Entry requirements may vary depending on the type of work involved. However, interns and graduates must always demonstrate their commitment to the organisation.

INDUSTRY SECTORS

CONSTRUCTION T

he Building and Construction Authority (BCA) projected construction demand to reach between S$27 billion and S$34 billion for 2020 and 2021, propped up by the building of new MRT lines, public housing and healthcare institutions. Moreover, given Singapore’s recent drive towards environmentallysustainable land development, the green economy is expected to make significant contributions as well.

An overview This sprawling sector includes multidisciplinary and general construction firms, government development boards, demolitions companies and even financing and investment companies. As such, there is a wide spectrum of internship roles ranging from that of health and safety officers to engineers, and construction estimators to quantity surveyors. However, due to the nature of the sector, you need to have sound technical knowledge, be detail-oriented and able to work independently as well as in a team.

Did you know?

Internship hunting tip

Renewable energy, energy efficiency consultancy, waste management, recovery, recycling and water and wastewater management are some of the many subareas within the construction industry projected to grow by leaps and bounds.

The construction sector tends to be low-key about hiring graduates and interns. Take proactive steps to look out for internship opportunities in the companies you wish to join or check with your career services centre on campus.

CONSULTING consultants first assess M anagement how organisations can improve their profit-making ability, efficiency, or position in the market before implementing a plan to help the client achieve its goals. While most major consulting firms offer endto-end solutions for a range of business functions, especially in areas like IT and finance, specialist consultancy firms offer specific services.

An overview Internships are coveted in this sector for its varied work, exposure and attractive opportunities that include travel. However, interns must be prepared to work in high-pressure environments, where they will be required to assess situations and recommend successful solutions within tight timelines. Because of that, no matter which employer you look at – whether a strategic, human resource, IT, financial advisory or public relations consultancy – you will need creativity, commercial awareness. Other boons include interpersonal and analytical skills and problem-solving abilities.

Did you know? Management consultants rarely have two identical workdays. The broad range of work involved means solutions are tailored on a case-by-case basis, so professionals usually end up with a very wide scope of tasks.

CONSULTING

Internship hunting tips • Practise your case studies before applying as those will make or break your applications. • Read business pages for commercial awareness. Keep your eye on successful or innovative advertising and branding campaigns, and figure out what makes them work. This will help you during the recruitment process.

Briefly Many consultancy firms offer summer internships, so keep an eye out for them and apply as early as possible to keep from missing out!

Most popular consulting employers 1. 2. 3. 4. 5. 6. 7. 8. 9.

McKinsey & Company PwC Deloitte Boston Consulting Group KPMG Bain & Company EY Oliver Wyman Mercer

Source: Singapore Graduate Barometer 2019/2020 edition

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EDUCATION Did you know?

ingapore’s education industry is primarily run by the Ministry of Education (MOE), though other teachers are employed by private education institutes such as pre-school centres and local and private tertiary institutions. In this noble profession, teaching experience and real-world exposure – such as parent and classroom management – are highly critical in assessing one’s suitability.

MOE teachers are entitled to about 100 hours of professional development annually. They are also appraised every year with multiple measures such as contributions to their school and colleagues as well as student academic and character development alongside collaborations with parents and community groups.

Internship hunting tips

An overview

• For internships within the education field in the public sector, applicants are required to apply directly at the respective portals.

Many internship roles revolve around teaching from nursery to junior college and technical institutes as well as lecturing in polytechnics, universities and adult education centres. But if that is not your cup of tea, there are also opportunities for educational psychologists, career counsellors and TEFLs. However, you need more than just a passion and desire to teach, impart knowledge and inspire and groom students – you also need organisational, time management, interpersonal and communication skills on top of strong leadership skills.

CONSULTING

• Check the MOE website for application timelines each year, as well as for shortlisted candidates and expected training. • For other opportunities, you can apply to the organisation directly.

ENGINEERING, DESIGN AND MANUFACTURING A

thriving sector with a strong local supplier base and vast connectivity to the region alongside formidable research and development infrastructure, key growth areas include biomedical and chemical-related industries, aerospace and precision engineering. Other significant areas include the engineering solutions and automation sector, nano- and biotechnology fields and the growing green economy.

you will also need strong technical skills alongside an understanding of programming languages such as Python and Java.

An overview

Internship hunting tips

Employers run the gamut from manufacturers and engineering firms to construction companies and even organisations in the medical device industry. To that end, internships can be found in the electronic, biomedical, structural and environmental fields, as well as in business and management. On top of being able to work in a team, skills in project management and communication are important, though

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GNITLUSNOC

Did you know? The Institution of Engineers, Singapore (IES) is the premier engineering institution that the government often calls upon for feedback on professional engineering matters.

• Large companies typically recruit directly on campus through collaborations with engineering schools and career service centres. • Smaller companies normally recruit on an “as needed” basis, advertising through websites and newspapers.

When to apply? Most employers continuously.

usually

recruit

Most popular engineering, design and manufacturing employers 1. 2. 3. 4. 5. 6. 7. 8. 9. 10.

Rolls-Royce ST Engineering Airbus Defence Science & Technology Agency (DSTA) 3M Pratt & Whitney General Electric (GE) Schneider Electric Panasonic Philips Electronics

Source: Singapore Graduate Barometer 2019/2020 edition

INDUSTRY SECTORS

FAST-MOVING CONSUMER GOODS (FMCG) F

ast-moving consumer goods, or FMCG, refer to products that are highly in-demand and sold quickly and affordably. Products categorised under FMCG include toiletries, cosmetics, processed food, detergents and plastic goods.

An overview As there is constant growth in the consumer market and plenty of room for progression, detergent manufacturers and companies dealing in food and drinks, cosmetics and pharmaceuticals place importance on recruiting interns and often offer the best and brightest full-time positions upon completion of the internship. As areas in FMCG cover food technology, sales and marketing, research and development and even supply chain management, commercial awareness, good communication and interpersonal skills are needed. Employers also look for interns who have problemsolving abilities and can work in a team.

Did you know? Singapore is a gateway to Asian markets, where spending by 3.2 billion middleclass consumers could hit US$55 trillion by 2030. That is why many of the world’s top consumer firms are based here to tap on the market’s pan-Asian insights and capabilities.

Internship hunting tips • Once you have identified the company that you want to do your internship with, conduct your own research to get a good understanding of the company’s products before sending in your application. • Larger FMCG companies offer internship programmes for a period of 12 weeks or more.

CONSULTING

Most popular FMCG employers 1. 2. 3. 4. 5. 6. 7. 8. 9. 10.

Unilever Procter & Gamble Nestlé Dyson Johnson & Johnson L’Oréal Sephora Shopee Samsung BRAND’S Dairy Farm Group

Source: Singapore Graduate Barometer 2019/2020 edition

HEALTHCARE AND PHARMACEUTICAL O

ne of Singapore’s hallmarks is its healthcare system, and, at present, there are three regional healthcare provision systems spread out islandwide to facilitate integrated healthcare delivery. Several top international private healthcare providers have also established operations in Singapore to advance into the Asia Pacific region.

An overview Pharmaceutical companies, medical laboratories, dental and private surgeries, care agencies and hospitals offer medical, dental, nursing, hospital operations, optician and nutritionist internships. To be a success, you would need to have resilience, a passion for serving others, good technical knowledge, organisational, communication and interpersonal skills, as well as the ability to work with others.

Did you know? International research organisations, such as the American Association for Cancer Research, Duke University and Johns Hopkins University, have established strong presences in Singapore. Companies and scientists work alongside these research institutions to accelerate drug discovery and develop novel therapies to meet healthcare needs.

Internship hunting tips • Due to the nature of the sector, interns should be able to commit for a minimum of eight weeks. • Internships with the public sector usually last two months. To apply, students will need to go through MOH’s website and keep an eye out for vacancies.

CONSULTING

Most popular healthcare and pharmaceutical employers 1. Ministry of Health (MOH) 2. National University Health System (NUHS) 3. National Healthcare Group 4. Alexandra Health 5. GlaxoSmithKline 6. Singapore Health Services (SingHealth) 7. Abbott 8. Novartis 9. Baxter Healthcare 10. Pfizer Source: Singapore Graduate Barometer 2019/2020 edition

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HOSPITALITY, LEISURE AND TOURISM ontrary to present popular belief, the hospitality, leisure and tourism industry offers many internship opportunities. These range from managing hotels as the government revives the domestic tourism economy, to events and “support” functions in IT, marketing or HR.

Did you know?

An overview

Internship hunting tips

Besides internship opportunities in hotels and events, you can look at roles in human resources in restaurants, entertainment venues and social clubs that cover events coordination and even fitness instruction. As the sector is focused on customer satisfaction as well as the creation of specific experiences for them, you need to be a team player, customer-oriented and have skills in communication and organisation. Problemsolving abilities are essential.

The United Nations World Tourism Organisation (UNWTO) promotes responsible, sustainable and universally accessible tourism as a catalyst for economic advancements, such as developmental and environmental sustainability.

• Work experience is highly prioritised. Contact an organisation to state your interest. • Find out if there are graduate internship schemes that you are eligible for when contacting a specific employer. • Always highlight relevant work experience and skills such as customer care and retail exposure. • Be prepared for shift hours, as well as working on weekends. Demonstrate high commitment to your duties during your internship.

INVESTMENT BANKING AND INVESTMENT MANAGEMENT I

nvestment management involves the safeguarding and maximising of investments on behalf of institutions, corporations or individuals. Contrary to popular belief, a business or finance degree is not needed to enter this sector as the relevant skills can be acquired – you just need an interest in the financial markets.

An overview Activities normally occur on three levels – front office (financing, sales, trading, research), middle office (risk management, strategy, compliance), and back office (operations and technology). For an internship, you can apply to all three offices in investment banks or funds industry organisations, though joining smaller boutique or brokerage firms is an option as well. Adaptability as well as an interest in the markets is required, but you will also need good interpersonal and communication skills alongside numeracy and analytical know-how. 66 |

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Did you know? Although investment banks and institutions value interns with backgrounds in engineering and computer science, this dynamic sector also brings in interns from a variety of fields.

Internship hunting tips • More often than not, internship placements are usually in financial analysis, so it is imperative that you research on the role and organisation that you intend to apply to, and figure out where you stand. • Investment banks typically conduct on-campus recruitment once or twice a year, so keep an eye for potential opportunities. • Investment bank internships usually run for at least 10 weeks.

Most popular hospitality, leisure and tourism employers 1. 2. 3. 4. 5. 6. 7. 8. 9. 10.

Changi Airport Group Resorts World Sentosa The Walt Disney Company Singapore Airlines Singapore Tourism Board (STB) Wildlife Reserves Singapore Ritz-Carlton Millenia Intercontinental Hotels Group (IHG) Park Hotel Group Starwood Hotels & Resorts

Source: Singapore Graduate Barometer 2019/2020 edition

Most popular investment banking and investment management employers 1. 2. 3. 4. 5. 6. 7.

DBS Bank J.P. Morgan OCBC Bank Goldman Sachs Morgan Stanley Maybank Bank of America Merrill Lynch 8. Barclays Bank PLC 9. Monetary Authority of Singapore (MAS) 10. Citi Singapore Source: Singapore Graduate Barometer 2019/2020 edition

Briefly When: In addition to summer and winter, analyst programmes are available as well, lasting a minimum of 10 weeks Application deadlines: Check company websites for application deadlines

INDUSTRY SECTORS

IT AND TECHNOLOGY a developing vibrant cloud W ith computing system, Singapore’s position as a global IT and technology hub is evident – and many leading technology companies have made it a key node in their global network.

An overview Virtually every organisation uses IT, from government departments to international investment banks. Moreover, the latest trends in IT and technology, much like fintech, cybersecurity and cognitive technology, are permeating other sectors. As such, internships in this sector are valuable as the work experience and skills gained are highly transferable. Software companies, telecommunication service providers and start-ups are always on the lookout for interns in data and network engineering, cybersecurity analysis interns and web development. As such, adaptability, commercial awareness, problem-solving abilities and technical and communication skills are prized.

Did you know? Singapore has a prime location at the crossroads of Asia’s biggest markets, low taxes on businesses, a well-developed IT infrastructure, strong investment opportunities, and robust regulatory regime.

Internship hunting tip Internships in this sector may last between three to six months, depending on the employer.

Most popular IT and technology employers 1. 2. 3. 4. 5. 6. 7. 8. 9. 10.

Microsoft Amazon Micron Accenture Advanced Micro Devices (AMD) Intel Shopee Defence Science & Technology Agency (DSTA) Grab IBM

Source: Singapore Graduate Barometer 2019/2020 edition

LAW uitable for those who are passionate about serving justice, law specialisation is also becoming increasingly important for medium to large firms of solicitors, particularly in areas such as insolvency, litigation and employment law. Internship experience in corporate law, renewable energy and commercial contracts will also help you progress in your legal career. In order to practise law in Singapore, you must be either a Singaporean or Singapore PR, have a second class honours law degree or higher and be admitted to the Singapore Bar.

Did you know?

An overview

• Internships in some law firms may be longer, lasting up to three months.

You can take up paralegal or legal internships at an NGO, in-house corporate solicitors’ departments, a private practice, or the public sector. Networking ability is as highly valued, as are good language, analytical and communication skills. You will also need to be highly committed and able to work under pressure.

Singapore has one of the lowest crime rates in the world. The crimes committed are generally non-violent, except for crimes that occur in neighbourhoods and housing developments.

Internship hunting tips • There are some law firms that offer four-week internship programmes, though applicants would need to apply via the firm’s official websites. • Students should apply to firms based on their interest in areas of law.

Internship periods Some solicitors’ firms offer placements year round, while others have fixed recruitment dates. Check the respective websites for specific details, and how you can apply.

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MEDIA AND ADVERTISING T

he media, public relations and advertising field offers a range of internships across platforms such as print, online and broadcast. These can be further broken down into areas, including brand management, copywriting, content writing and market research.

An overview Opportunities include roles such as photographers, videographers, content marketers, researchers and writers in PR firms, broadcasting channels and publishing houses, just to name a few. However, you need more than just creativity and an eye for detail; excellent communication and interpersonal skills on top of organisational and time management skills are valued, along with a sound grasp of social media.

Did you know? Foreign news organisations such as Reuters and Dow Jones maintain bases in Singapore. In addition, the Asian editions of the Wall Street Journal Asia, Newsweek, The Economist and TIME are printed in and distributed here.

Internship hunting tips • Your portfolio is key, so keep creating and telling stories. You can also post your work on social media to reach a wider audience. • Skills and experience count a great deal towards getting an internship placement in this competitive sector. So get involved in PR roles for school events, write for your school newsletter, or volunteer for your campus radio station. This will boost your experience and develop your skills.

Most popular media and advertising employers

Internship periods

1. 2. 3. 4. 5.

Media companies typically recruit interns for placements lasting three to six months, depending on project needs. Check for vacancies and when you should apply, especially if there is a major project or event that you would like to work on.

6. 7. 8. 9. 10.

Mediacorp The Walt Disney Company HBO Asia Ogilvy Singapore Press Holdings (SPH) Bloomberg NBC Universal dentsu Saatchi & Saatchi Leo Burnett Singapore

Source: Singapore Graduate Barometer 2019/2020 edition

PROPERTY AND REAL ESTATE I

nternships cover fields that range from sales and rental to property management and consultancy services, so you may find yourself working with clients interested in investing in residential, commercial and industrial property, or even land development.

An overview There are opportunities no matter your discipline, but backgrounds in business, economics, law, construction and engineering will be particularly helpful. Keep in mind, though, that certain areas of work, such as property surveying, require specific qualifications. Internships with the public sector, larger corporations and estate agents will give you especially valuable work experience. You will need good interpersonal and communication skills as much as strong quantitative and analytical skills. Attention to detail, commercial awareness and problem-solving abilities are boons as well. 68 |

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Did you know? The Singapore government owns more than 70 per cent of land. Since 1989, the government has also maintained the Ethnic Integration Policy to ensure that each neighbourhood and public apartment block follows a regulated ethnic quota.

Internship hunting tips • Look out for internship postings on company websites. Alternatively, send in speculative applications as opportunities may not be widely advertised. • Recruitment also takes place by wordof-mouth and through networking. • Communication and marketing skills are key, so make sure they are highlighted in your application. • You need to show business awareness, so keep up-to-date with property trends and the trade press.

Most popular property and real estate employers 1. CapitaLand Limited 2. Housing & Development Board (HDB) 3. JTC Corporation 4. Mapletree 5. Far East Organization 6. City Developments Limited 7. Keppel Corporation 8. Mott MacDonald 9. Knight Frank 10. Jones Lang LaSalle Source: Singapore Graduate Barometer 2019/2020 edition

INDUSTRY SECTORS

PUBLIC SECTOR S

ingapore’s largest employer, the public sector employs an estimated 146,000 officers sprawled across 16 ministries and more than 50 statutory boards. The public sector also offers training opportunities and job security. Besides policy planning and frontline roles, hands-on positions include those that shape the society we live in, influencing lives and helping people in professional capacities.

An overview Internships are available at both ministries and statutory boards, such as the civil service and higher education institutes. These roles range from accounting, administration and management to foreign affairs, specialist roles and even community care and welfare. With such a wide spectrum of placements, not just good interpersonal, communication, analytical and organisational skills are needed – you also need to be a team player and highly empathetic.

Did you know? Singapore is a republic with a parliamentary system of government based on the Westminster model, a series of conventions and procedures used in the Palace of Westminster, the location of the United Kingdom’s Parliament.

Internship hunting tips • With such a diverse range of work, there are opportunities to transfer to new areas that interest you. Conduct your own research beforehand so you can get a better idea on the purview of each ministry or statutory board and how you can contribute. • There might be specific assessments or entrance tests for internship positions so that interviewers can get a sense of your skills and aptitude for the role on hand.

Most popular public sector employers 1. Ministry of Education (MOE) 2. Ministry of Social and Family Development (MSF) 3. Ministry of Health (MOH) 4. Ministry of Foreign Affairs (MFA) 5. Ministry of Defence (MINDEF) 6. Ministry of Home Affairs (MHA) 7. Ministry of Communication and Information (MCI) 8. Ministry of Finance (MOF) 9. National Environment Agency (NEA) 10. Singapore Police Force (SPF) Source: Singapore Graduate Barometer 2019/2020 edition

• Some ministries will require interns to commit to at least eight weeks.

Internship periods Check the Careers@Gov portal, as well as individual ministry and statutory board websites for application details.

SALES AND MARKETING S

ales entails business development, promoting a business and its products and services, obtaining orders and maintaining customer relationships. On the other hand, marketing involves the promotion of products, services or ideas to maximise profits through developing strategies that cater to the demands of the market.

An overview Market research, store management, brand development and merchandising are just some opportunities that can be found in sales and marketing. But no matter the placement, insurance companies, product vendors, manufacturers and corporate firms look for the same qualities – research, interpersonal and communication skills, a sound understanding of local trends, creativity and the ability to problem-solve and strategise. Being highly empathetic is another essential trait.

Did you know?

Internship periods

Customer service, as well as sales and marketing expertise, are still very much in demand despite technological advancements. For instance, sales and marketing professionals with experience in the fields of big data, e-commerce and digital transformation are highly valued.

• Internships under this sector usually last for a period of three months. • Companies usually recruit interns year around, as and when needed.

Internship hunting tips • Conduct your own research on prospective employers and their products thoroughly before applying. • Sales internship applicants will often be given case studies and role plays in interviews, and the same applies to those interviewing for marketing internship roles. • In your application and at the interview, show your understanding of different market segments for the company’s products and services.

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SCIENTIFIC RESEARCH AND DEVELOPMENT A

s the government has committed to investing a substantial amount in scientific research and development (R&D) since the 1990s, Singapore has become one of the world’s most R&Dintensive countries, with environment and renewable energy remaining hot topics even in the economic downturn. Moreover, many of the world’s leading medical device and pharmaceutical companies maintain bases in the country. The biotechnology sector is growing as well.

An overview Internships and assistantships in research and development, production and operations, environmental control, engineering and quality assurance and control are available. Look at research institutes as well as biotechnology, industrial chemicals, energy and oil, food and beverage and medical devices companies for these roles. As interns have the chance to work with some of the best minds in the world, communication skills and sound technical ability are prized, alongside passion, business acumen and the ability to work in a team.

Did you know? Singapore hopes to build a strong core of local researchers and specialists in the area of deep tech, as it will be the engine to power future industry growth. AI, for instance, has the potential to help develop vaccines in record time.

Internship hunting tips • Many of the larger science-related employers offer internship training programmes – find out about their application procedures in greater detail. • Keep yourself updated on recent developments and investments in science-related industry in Singapore and around the world.

Internship periods Some companies in this sector run biannual recruitment drives. Refer to their websites for specific details.

UNIFORMED SERVICES T

his sector can offer a rewarding internship that gives you the satisfaction of serving your country. The defence forces also welcome people from all academic disciplines to develop and gain experience in a variety of areas.

An overview Security is a top priority for Singapore. The Ministry of Home Affairs (MHA) and the Ministry of Defence (MINDEF) dominate this sector, though there is also the option of working for a private security contractor. Internship placements are varied, and openings for paramedics, fire officers, engineers and fleet managers can be found next to roles for finance, logistics, IT and telecommunications. While discipline, tenacity, resilience and passion are needed, skills in communication and being a team player are just as important.

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Internship Guide 2021

Did you know? Hokkien used to be a common language of instruction for trainees within the Singapore Armed Forces (SAF). The dialect was banned as a language of instruction in October 1978, and all instructions have been given in English, Malay or Mandarin since.

Internship hunting tips • The MHA offers a number of rotating internship positions. • Candidates may be required to undertake rigorous physical assessments for roles in the defence forces. • Selection for the police force requires tests on physical and mental stamina, and there is a protracted training period for job positions.

Most popular scientific and research development employers 1. GlaxoSmithKline 2. National Environment Agency (NEA) 3. Abbott 4. Pfizer 5. Merck 6. DSO National Laboratories 7. Wildlife Reserves Singapore 8. Procter & Gamble 9. Nestlé 10. Baxter Healthcare Source: Singapore Graduate Barometer 2019/2020 edition

LISTINGS

EMPLOYER LISTINGS BDO LLP

Central Provident Fund Board

Defence Science and Technology Agency (DSTA)

DSO National Laboratories

Ministry of Foreign Affairs

PSA Corporation Limited

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LISTINGS

BDO LLP

Established in 1972 and a member firm of BDO International since 1979, we offer a full range of services including audit, corporate finance, business restructuring, tax advisory, management consulting and risk advisory. Our clients are from most fields of business in Singapore and include subsidiaries of multinational corporations, public and private companies operating in industries as diverse as hoteliers, property developers, electronics manufacturing, marine, transportation, solicitors and publishers. Some of our clients are wellknown, and many more are medium-sized emerging businesses. Our size is at its optimum; we are large enough to provide the full range of world-class services while also allowing clients to benefit from our breadth and depth of expertise as the world’s fifth largest accounting network.

INTERNSHIP OPPORTUNITIES • Audit & Assurance: Year-round (Winter/Summer)

600 North Bridge Road, Parkview Square, Singapore 188778 Tel +(65) 6829 9609 Web https://www.bdo.com.sg/ en-gb/home Email career@bdo.com.sg

• Tax: Year-round (Winter/Summer)

Sector

• Accounting & Payroll: Year-round (depending on availability)

• Accounting and Financial Management • Banking and Financial Services • Consulting

• Management Consulting: Year-round (depending on availability) • Corporate Advisory: Year-round (depending on availability)

Number of employees

• Restructuring & Forensic: Year-round (depending on availability)

Open to undergraduates from:

50,000 – 100,000 employees University

INTERNSHIP DESCRIPTION Scan the QR code for more information.

Find out more at

Central Provident Fund Board

The Central Provident Fund (CPF) Board helps 4 million members save for their retirement, healthcare and housing needs. As the trustee of the nation’s retirement savings, we serve CPF members knowing that we make a difference. As long as you have the passion and commitment to serve the public, you will find your niche in our big family that consists of more than 50 departments in the following job families:

INTERNSHIP DESCRIPTION

• Agency Services

• Role of CPF Board’s Departments, their relationships and how they contribute to the overall strategic objectives of the Board.

• Customer Service • Enforcement • Information Technology • Management of Schemes • Policy and Corporate Development

CPF Board offers internship programmes to both university and diploma undergraduates from all disciplines. Besides being exposed to work in the Board, interns will also learn the following under the guidance of a mentor: • Role of CPF Board and how we work towards our mission of enabling Singaporeans to have a secure retirement;

If you have the passion and commitment to serve the public and want to gain first-hand experience of working in a public service agency, apply for an internship with us.

Find out more at

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Internship Guide 2021

238A Thomson Road, Novena Square, Singapore 307684 Web www.cpf.gov.sg/careers Email hr@cpf.gov.sg @CPFBoard/@PantryTalk @cpf_board

Location Singapore

Sector • Public Sector

Number of employees 1,000 – 10,000 employees

Internship application periods Applications are accepted year-round

Open to undergraduates from: Polytechnic

University

INTERN PROFILE

A DAY IN THE LIFE

Low Ai Shan

8:30 AM

12:00 PM

Every morning, I fire up my desktop at my workstation and pull my laptop out from my backpack. Having a laptop at work is incredibly useful for running web searches on Tableau features, Excel formulas and Python or VBA codes that I use while working.

I am famished! I generally spend my lunch time with my fellow interns, and we chat about work or recent life events. But sometimes, I have lunch with my full-time colleagues and occasionally, my supervisor as well. These times are always enjoyable!

The first thing I do is respond to email queries on Tableau or Tableau licenses, from internal users. Then, I will focus on the day’s top-priority tasks.

They would often share their experiences and provide life advice, which I really appreciate. Pre-pandemic, the Board would organise physical lunchtime talks on projects, and my colleagues would invite me.

Central Provident Fund Board

This includes performing data munging, or using Tableau Prep Builder to process data. Because the Business Intelligence Department uses data visualisation tools and machine learning models to analyse and solve business problems, proficiency in Tableau is one of the many data analytics skills needed in my role.

QUALIFICATIONS:

10:30 AM

Ai Shan will be graduating with a Bachelor of Science in Business Analytics with Work-Study Programme from the Singapore University of Social Sciences (SUSS) in 2021.

My tasks differ every day! Other than providing daily support on Tableau queries, I could have meetings to discuss assignments on new dashboards that I need to design and integrate into our operation workflow. Other days, I might write up Python codes to help streamline manual processes.

JOB: Business Intelligence Intern

EMPLOYER:

“

BY GAINING EXPOSURE, I HAVE MORE ROOM FOR IMPROVEMENT AND GROWTH TO BECOME WHAT I ASPIRE TO BE.

As our department drives data-smart initiatives across the Board, I also assist my team in running various machine learning models and publish videos on the differences and applications of these machine learning models. Our aim is to spread awareness of these models to our users and how they may apply it to their own projects. Lately, I have also been working on the conversation flows and training of our department’s chat bot, which requires natural language processing (NLP) based on human input. The main objective of the chat bot is to address common and routine enquiries, thus reducing response time to users’ queries and reducing workload for frontline support personnel. The chat bot will be piloted in early 2021.

My colleagues also give presentations on how to use data science and analytics to spread awareness and drive datasmart changes. I really love that everyone is open to sharing their knowledge and ideas here!

3:00 PM My colleagues may check in with me and ask about my day. I am grateful that they always express concern for my wellbeing, and how the work environment is generally supportive. They would also show me some of their Python or R programming codes or Tableau dashboards that they have done, to give me a sneak peek of what it is like to work as a business analyst or IT specialist. Since I intend to continue in this field, I am thankful that my colleagues have provided me with such insights and opportunities to learn more. By gaining exposure, I have more room for improvement and growth to become what I aspire to be.

6:00 PM I head home with some of my colleagues as another fruitful day comes to an end.

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“

LISTINGS

Defence Science and Technology Agency (DSTA)

At the Defence Science and Technology Agency (DSTA), we thrive on developing the next breakthrough for the defence and security of Singapore. We develop and integrate next-generation defence systems and capabilities to safeguard Singapore. We also harness and exploit emerging technologies to create solutions that will boost Singapore’s digital strength. The multidisciplinary nature of our work in engineering, infocomm technology and cybersecurity will give you many opportunities to innovate and push the boundaries of science and technology. Our diverse portfolio includes artificial intelligence, augmented/virtual reality, cybersecurity, data analytics, Internet of Things, machine learning, military platforms, robotics, sensors and unmanned technologies. DSTA is committed to provide you with a multitude of opportunities by building your technical

expertise and honing your competencies in multidisciplinary domains. Embark on a meaningful career to pursue your passion and achieve your fullest potential. Be equipped with leadership skills at every stage of your career. See possibilities through an scholarship and career with us!

internship,

INTERNSHIP DESCRIPTION With the DSTA Internship, you can look forward to an immersive experience working on cutting-edge technologies and real-world challenges.

1 Depot Road, Singapore 109679 Web https://www.dsta.gov.sg @SingaporeDSTA @ SingaporeDSTA @DSTA Email internship@dsta.gov.sg

Sectors • Engineering • IT and Technology

Number of employees 1,000 – 10,000 employees

Open to undergraduates from: Polytechnic

University

You will be mentored by our dedicated engineers and developers, and gain first-hand insights into a career at the forefront of defence technology. Scan the QR code to find out more.

Find out more at

DSO National Laboratories

DSO National Laboratories is Singapore’s largest defence research and development organisation with the critical mission of developing technological surprises to sharpen the cutting edge of Singapore’s defence capabilities. Established in 1972, DSO has more than 1,400 defence engineers and scientists today pushing the boundaries of science and technology and transforming ideas into reality across the domains of air, land, sea, space, and cyberspace. Career or internship, this is where you can make a real impact and shape the future of defence. INTERNSHIP DESCRIPTION

MEANINGFUL, NOT MENIAL Not only will you be learning from the best mentors in their respective fields, you will also be applying your newly-acquired knowledge on actual projects and make a real difference in the world! JOB OFFER, NOT JOB REFERENCE We acknowledge the talent our DSO interns possess. That is why so many of our current staff are former interns, and we remain committed to tendering more job offers moving forward. At DSO, today an intern, tomorrow an employee.

We want to ensure every intern gets the most out of their internship. Every DSO Internship is specifically designed for the individual, tailored to your skills and learning requirements, so you get an enriching internship experience.

Internship Guide 2021

Location Singapore

Sectors • Engineering, Design and Manufacturing • IT and Technology • Scientific Research and Development

Number of employees 1,000 - 10,000 employees

Open to undergraduates from: Polytechnic

Find out more at

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12 Science Park Drive, Singapore 118225 Tel +(65) 67762255 Web https://www.dso.org.sg/ Email campusrelations@dso.org.sg Facebook: @DSO.sg Instagram: @discoverdso LinkedIn: @DSONationalLaboratories

University

INTERN PROFILE

A DAY IN THE LIFE 7:00 AM My morning ritual consists of a 2.4-kilometre run, a cold shower and a cup of iced coffee to perk me up and get ready for the day ahead.

8:30 AM To kickstart, I recap the previous day’s tasks and set the objectives I wish to accomplish in the day.

Sim Yu Jie JOB: Intern at InfoComm Infrastructure Programme Centre

EMPLOYER: Defence Science and Technology Agency (DSTA)

QUALIFICATIONS: Yu Jie will be graduating with a Bachelor of Engineering (Computer Engineering) from the National University of Singapore (NUS) in 2022.

“

FOR STUDENTS INTERESTED IN COMPUTING OR ENGINEERING LIKE ME, AN INTERNSHIP WITH DSTA PROVIDES AN EXCELLENT ENVIRONMENT TO GROW AND DEVELOP IN YOUR CHOSEN FIELD.

At the InfoComm Infrastructure Programme Centre within DSTA, my project involves uncovering software vulnerabilities – which are weaknesses in code that can propagate quickly and compromise security – through natural language processing (NLP). Keeping up-to-date with the latest software vulnerabilities is important as they can be exploited by hackers for malicious activities. However, since there are huge amounts of data to be processed, this can be laborious. NLP techniques can help automate this process, as it allows faster and more efficient detection of vulnerabilities. As a computer engineering student, I enjoy being able to apply the skills I learnt in university to real-world cybersecurity threats. Through my DSTA internship, I experience first-hand the real-world applications of software engineering, such as software architecture design, code refactoring and technical documentation. I have gained diverse exposure in engineering, information technology and cybersecurity domains across the multidisciplinary, integrated projects here!

12:00 PM On the days when I am in the office, I will have lunch together with my colleagues while discussing the latest trends in artificial intelligence, 5G and the Internet of Things (IoT). These conversations have really sparked my interest in defence technology, and made me realise how I can contribute to keep Singapore safe.

I really like the open and friendly work culture at DSTA – I believe that when you surround yourself with like-minded people in the same field, it gives you an opportunity to grow and improve your skills. My internship has given me valuable insights into IoT, Cloud and cyberinfrastructure technologies to craft solutions that are effective, scalable and secure. For students interested in computing or engineering like me, an internship with DSTA provides an excellent environment to grow and develop in your chosen field.

1:00 PM I check in with my mentor regularly, and we share updates on the job I have accomplished. I value these sessions very much, as they are good opportunities for me to clarify questions, or simply bounce ideas off my mentor and work together to resolve issues. As NLP is a new area for me, I have to learn quickly on the job, and also take the initiative to do research outside of work. My mentor is a great help as he always offers guidance whenever I run into problems. Because of COVID-19, physical activities at the office are reduced. When working from home, my colleagues and I stay connected on the digital space. We also participate in virtual activities, including hackathons and even cooking competitions. I remember joining in DSTA’s online celebrations for National Day, which was very engaging even though it was held over Zoom!

6:00 PM When I work from home, I usually wrap up by having dinner with my family and catching up on my favourite shows before heading to bed. I get my daily fix of adrenaline through watching Chicago Med on Netflix! I figure there is no well-deserved break like binging on some medical drama.

“

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LISTINGS

Ministry of Foreign Affairs 1 Sherwood Road, Singapore 248163 Tel +(65) 6379 8000 Web www.mfa.gov.sg/career Email mfa_career@mfa.gov.sg The Ministry of Foreign Affairs is responsible for conducting and managing diplomatic relations between Singapore and other countries and regions. At the Ministry, we create “strategic space” to safeguard and advance Singapore’s interests. With over 50 Overseas Missions around the world, a career with MFA offers unique opportunities and rewards. Join us, and be on the frontline of global developments. INTERNSHIP OPPORTUNITY • Undergraduate Internship Programme

Singapore or at one of our Overseas Missions, you can look forward to the following: • Dialogue sessions with senior diplomats and/or management • Meetings, conferences and seminars on foreign policy issues • Research assignments • Directorate or Mission-specific projects and events

Sector • Public Sector

Number of employees 1,000 - 10,000 employees

Open to undergraduates from: University

Scan the QR code for more information.

INTERNSHIP DESCRIPTION The Undergraduate Internship Programme provides interns with insights into the life of a Foreign Service Officer in either the Functional and Corporate track or the Political and Economic track. During your four-week internship in

Find out more at

PSA Corporation Limited

At PSA, we make the world smaller and the world economy bigger. With a network of over 50 locations in 26 countries, we move mountains every day – connecting markets and energising economies. We are transforming into a supply chain orchestrator with extensive seafront, rail and inland terminals to bring about faster, more reliable and better solutions to meet challenging logistical needs.

INTERNSHIP OPPORTUNITIES • PSA Junior S.E.A.L. Programme (premier IT internship programme) • Smart Grid • Automation/IoT

We seek bright and passionate individuals who embrace innovation and sustainability to partner in our transformation and to drive our businesses forward. Our people are our greatest asset and we nurture them to their fullest potential.

• Port Operations

Join us and play a part in enabling billions of lives globally!

Open to all disciplines

• AI/Data Analytics • Full Stack Development • Cyber Security • UX Design • Cloud/Platform Infrastructure • And many more

If you are interested in other areas, do email us for more details. INTERNSHIP REQUIREMENTS

INTERNSHIP DESCRIPTION Work Alongside the best professionals in the port industry as you apply your learning and kickstart your career.

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Internship Guide 2021

Find out more at

1 Harbour Drive, PSA Horizons, #11-00, Singapore 117352 Web www.singaporepsa.com/careers Email psac_hr@globalpsa.com @singaporepsa @PSA Singapore

Locations • Singapore • International - 25 countries

Sector • Aviation, Transport and Supply Chain

Number of employees 10,000 - 50,000 employees

Open to undergraduates from: University