2022 EXCELLENCE AWARD

For more than two decades, Guest Services has conducted its Excellence Award (“E-Award”), a celebration of the achievements and development of outstanding team members. The award is given to those possessing and demonstrating consistent excellence in seven categories: customer and client service, peer relations, leadership, financial performance, creativity, sustained superior performance, and ‘unusual initiative.’

Once again, this past year included an exceptional slate of nominations. Congratulations to all the candidates and to the 2022 E Award Winner, Brett Freeman (Hospitality, Recreation).

Guest Services hired Freeman as Marina Manager at Flamingo Adventures when the contract officially began. He was instrumental in purchasing the entire marina fleet, from kayaks to tour boats and houseboats. After Flamingo, he helped set up boat operations at three new Florida State Parks, including St Andrew’s Shell Island Adventures, Blue Spring Adventures, and Homosassa Springs Adventures. Using his experience, he has assisted in writing many of our operations manuals that detail operating and safety procedures. Most recently, Freeman helped recreate and remodel the entire De Leon Springs restaurant within two weeks in order to open on time.

“Brett has been an asset to every location in which he has worked and supported, including opening Flamingo Adventures, driving new sales initiatives throughout the Florida recreation units, providing technical expertise on acquisition of new boat vessels, and taking on the lead in his new position as Boat Operations Manager for the Florida units. He’s perseverant, leads by example, and works incredibly well with all his team members,” says Matt Smith, District Manager.

“Brett’s enthusiasm about his work is contagious and sets the right tone amongst his teammates, managers, and guests. He always has a smile on his face and is eager to assist whenever possible. He is an excellent representative of Guest Services,” says Laura Sherman, Vice President.

Runners-Up:

Trenton Argobright

Property Manager, Surfsedge Hospitality, Condominiums

Amy Reiss

Sales Manager, Fairfield Inn

Hospitality, Lodging

Bruce Ward

General Manager, Columbia Island Marina Operations, Recreation