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Issue 1/2011
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1/26/11
11:31 AM
Editorial Comment
Editor in Chief
" We are now being forced to deal with the realities of aircraft handling skill degradation..."
On the cover: A bright future – a group of young ab initio pilots graduate from Asia Pacific Flight Training. Image credit: APFT.
as much.” And then there was: “The airplane is smarter than you, it’s ‘envelope protected’ so you don’t need to worry about manual handling.” All of these messages I witnessed, and they came equally from many airline training departments, some aircraft vendors, and the aviation press. Fast forward two decades and we are seeing some of the result. We are now being forced to deal with the realities of aircraft handling skill degradation, poor instrument skills, and a lack of basic knowledge of how to recover from a stall or upset. And ironically, despite our sophisticated training aids, and the current generation of “digital natives” flying today, there continues to be concern about the adequacy of training to operate the automatics, particularly in failed and degraded modes. To be sure, not all of these issues are the fault of the technologies themselves, many of which have contributed to well-known operational efficiencies and comfort. But I am not alone in observing that today, in the aftermath of several major accidents, there is now broad consensus amongst airline training departments, aircraft vendors, and regulatory authorities, that something more needs to be done. A great deal is being done, and the upcoming WATS conference will provide valuable insights into how the community is dealing with these and other related challenges. This industry did not achieve its still outstanding safety record without good people doing remarkable work. But there’s more to do, and while we’re doing it, we need to remember that the focus needs to always be on the people, and the skills they need to do their job. As critical as technology is to this industry, it must never lead us by the nose, or prevent us from being prepared for all of its implications. As it turns out, the most important training “truth” is that technology can never supplant the need for piloting fundamentals. Safe Travels, Chris Lehman CAT Editor in Chief
chris@halldale.com
03 CAT MAGAZINE
Chris Lehman
As the calendar swung into yet another decade a few weeks ago, it was drawn to my attention that CAT Magazine has now been continuously published for 21 years. Pondering the passage of time can be a most sobering exercise. I have watched both the evolution of aircraft technologies and their training systems for almost three decades now, first as a training systems user, then a supplier, and finally for the past 12 years as an observer and commentator through the pages of CAT. Today’s industry – and the issues it is grappling with – are at least partially the result of the attitudes and orientations of 20 years ago. And back in those days, there was a widely held set of “new” training truths, and woe to those who disagreed. In the late 1980’s, the industry was excited about the promise of the new computer technologies that were making lower cost training equipment available to airline operators. This was important because the world’s carriers were taking delivery of a new generation of digital aircraft with glass displays and advanced flight management and autoflight systems. Experienced crews, most of whom were transitioning from previous generation analog aircraft, were having difficulty in learning the new technology, and sometimes the problem was as basic as the older Captain simply not having the finger skills to type on the too-small and poorly designed flight management system (FMS) user interface. He may never have learned to type, but typically that Captain was a highly experienced stick and rudder guy, with many thousands of military and commercial flight hours. Many experienced pilots expressed concern about the training program for the new avionics - despite the new high tech training equipment. There were also concerns that some airline management was being dismissive about the need for manual handling opportunities, or that the aircraft itself was not always intuitive (such as early autothrottle programs positioning throttles unreflective of aircraft energy state). The official response was very often something like this: “You’re a dinosaur. Today you need to understand that to be a pilot you must be a ‘system manager,’ because the old skills don’t matter
ISSUE 1.2011
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CONTENTS
CAT Magazine The Journal for Civil Aviation Training Editorial Editor in Chief Chris Lehman e. chris@halldale.com Group Editor Marty Kauchak e. marty@halldale.com US Affairs Chuck Weirauch e. chuck@halldale.com European Affairs Chris Long e. chris.long@halldale.com US News Editor Lori Ponoroff e. lori@halldale.com RoW News Editor Fiona Greenyer e. fiona@halldale.com
12 16
Advertising Jeremy Humphreys t. +44 (0)1252 532009 e. jeremy@halldale.com Zenia Bharucha t. +1 407 322 5605 e. zenia@halldale.com Sales & Marketing Karen Kettle Co-ordinator t. +44 (0)1252 532002 e. karen@halldale.com Marketing Manager Lizzie Daniell t. +44 (0)1252 532008 e. lizzie@halldale.com Director of Sales & Marketing Sales Executive, North America
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06 03 Editorial Comment Of Technology And Training Truths. Editor in Chief Chris Lehman reflects upon the evolution of aircraft technologies and their training systems over the last 20 years.
06 Airline Training Profile Malaysia Looks At The Long Term. A look at the training and simulation expertise of Malaysia Airlines.
12 Training Technology App, App And Away. Chuck Weirauch examines aviation training software applications for mobile communication devices.
16 Maintenance Training A Blended Learning Approach. Marty Kauchak looks at developments in training for aviation maintenance technicians.
20 Security Training A Secure Family. Robert W. Moorman reports on security training for airport workers.
24 Cabin Crew Training Recruiting For The Future. Fiona Greenyer takes a look at current issues surrounding the recruitment of cabin crew. 33 Conference Report
CAT Magazine (ISSN 0960-9024, USPS # 022067), printed February 2011, is published 6 times per annum by Halldale Media Ltd, Pembroke House, 8 St. Christopher’s Place, Farnborough, Hampshire, GU14 ONH, UK at a U.S. subscription rate of $168 per year.
34 Conference Report
CAT Magazine is distributed in the USA by SPP 75 Aberdeen Road, Emigsville PA 17318-0437. Periodicals postage paid at Emigsville PA. POSTMASTER: send address changes to: Halldale Media Inc., 115 Timberlachen Circle, Ste 2009, Lake Mary, FL 32746, USA.
36 Corporate Profile
New Standards – Together. Chris Long
Diversification, Expansion And A Look
reports from the 2010 Airbus Training
Towards The Future. Chuck Weirauch
visits Pan Am International Flight Academy.
Symposium.
38 NEWS
Aerosim Symposium Highlights
Analysis And Seen & Heard. Updates
US Student Pilot Funding Crisis.
from the global training and simulation
community, compiled and edited by the
CAT editorial team.
Chuck Weirauch reports.
ISSUE 1.2011
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise – especially translating into other languages - without prior written permission of the publisher. All rights also reserved for restitution in lectures, broadcasts, televisions, magnetic tape and methods of similar means. Each copy produced by a commercial enterprise serves a commercial purpose and is thus subject to remuneration.
05 CAT MAGAZINE
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ISSUE 1.2011
Malaysia Looks At The Long Term
Airline Training Profile
Left Malaysia Airlines' Thales-built A380 FFS. Image credit: Malaysia Airlines.
Chris Long travels to South East Asia to investigate the training and simulation expertise of the national flag carrier, Malaysia Airlines.
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Regulatory Support
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The Department of Civil Aviation (DCA) of Malaysia not only provides the regulatory oversight, but also supports the national imperatives by running its own training initiatives. As Dato' Azharuddin A. Rahman, the director general of the DCA explained, the Ministry of Aviation Academy which opened in 2009, is already established at its new 27 hectare site and delivers a broad range of training courses. In particular there has been significant investment in training devices for Air Traffic Controllers, Search and Rescue teams and AFTN operators, including: • One 3D-360 degree control tower simulator with 6 controller/8 pilot positions • One 3D-240 degree control tower simulator with 3 controller/4 pilot positions • Two suites of radar simulators, each with 4 controller and 8 pseudo pilot positions
The Ministry of Aviation Academy's new control tower simulators create realistic airfield environments.
• Two suites of procedural (non radar) simulators, each with 4 controller and 8 pseudo pilot positions • One Search and Rescue Mission Coordinator (SARMC) simulator with one SMC and 6 supporting workstations for the trainees and one supervisor and 6 player workstations, equipped with SARMAP software • One 14 position aeronautical fixed telecommunications network (AFTN) simulator • One 14 position aviation English language laboratory The 3D-360 degree control tower simulator, manufactured by MicroNav (UK) uses Barco projectors to create a
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Image credit: Malaysia DCA.
07 CAT MAGAZINE
he long lead time of civil aviation projects frequently causes difficulties in a world where short-termism in business goals is the primary driver. Planning and achieving essential re-equipment and improvements to infrastructure can prove to be a challenge when shareholders are only looking at the results of the next quarter. An interesting model of another approach is when an entire country has a long term policy and shares that vision with the stakeholders in order to work together towards that goal. A case in point is Malaysia (population 26 million), where the declared aim of moving the country from the status of “developing” country to a fully mature and developed country by 2020, has shaped national policy for some considerable time. Embedded in that is a recognition that a robust aviation sector is in the national interest, not only as a prime arm in the transportation system, but also as a vehicle to create and expand a strong skill base in the working population. Such a wealth- creating sector also answers the broader aim of moving up the ladder of those countries with a better per capita income. Translating that vision into concrete actions is ever a challenge, and a look at what is happening now in the civil aviation training world in Malaysia reveals that progress is indeed being made. The various roles of the regulatory authority, the national airline, a maintenance training facility and a typical FTO neatly illustrate the national trend.
Airline Training Profile
realistic airfield environment, complete with software which runs both normal and emergency operations. Additional disciplines and courses will be added and, where necessary, partnerships with international bodies will be forged to blend the expertise. Dato' Azhruddin is keen to point out that, while the DCA will be independent as an authority and the oversight will be embraced in national regulation, by 2016 those regulations themselves will be entirely compliant with EASA specifications. At the present time there are eight Approved Training Organisations (ATOs) which can deliver ab initio pilot training and some five (soon to be seven) maintenance training facilities.
Above It takes five years for a technician to be
National Airline
formally qualified as a Licensed Aircraft
As the flag carrier Malaysia Airlines has a key position in the national plan. With some 83 aircraft (see table) and with the delivery of a further 29 A330s and 55 B737-800s due, the carrier serves 100 destinations across six continents. Operated by 1400 flight deck crew and 3800 cabin crew there is a significant training task which will grow as the new aircraft arrive. The flight deck crews are trained on simulators operated in-house and the most recent acquisitions include both a newly-inaugurated CAE B737-800 and Thales A380-800 devices. Work is already underway to prepare for the delivery of the flagship A380 in 2012. Current Full Flight Simulators Aircraft Type Manufacturer
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A typical feature of Asian airlines is reflected in the ongoing Malaysia Airlines cadet pilot training scheme which fully funds the training, albeit against a 15 year training bond. Naturally there is also an element of third party training carried out which caters for a wide range of airlines and which creates a separate revenue stream. All cabin crew are trained in-house at the Malaysia Airlines Academy. This encompasses not only the service train-
Engineer. Image credit: Malaysia Airlines. Left The most recent FFS acquisitions include both a newly-inaugurated CAE B737-800 and Thales A380-800 devices (pictured). Image credit: Malaysia Airlines.
MRO ing, which has resulted in Malaysia Airlines being ranked as a 5-star airline by the independent research consultancy Skytrax, but, critically, embraces all the safety training. An indication of the thoroughness of the training is that, for instance, slide, pool and fire drills which, so far as regulatory requirements are concerned need only be done every three years, are actually carried out on an annual basis. As with the pilot training, there is significant third party training for other airlines. One perhaps unwanted external judgement of the standards achieved by Malaysia Airlines is that there is a steady outward flow of qualified staff to foreign and start-up airlines – obviously the Made-in Malaysia brand has great appeal elsewhere. Malaysia Airlines Fleet 3 A330-200 9 A330-300 37 B737-400 8 B737-800 9 B747-400P (inc. 1 747-400 high density) 17 B777-200
It is in the provision of the MRO capability that Malaysia Airlines steps up to the mark particularly strongly, not only to answer its own needs, but to take its place in the national 2020 plan. Resourcing and training flight deck and cabin crew becomes a fairly simple calculation – how big is the fleet and how many crews do we need? Over production is possible, but requires that such people are then placed elsewhere, so there is no great incentive to train too many, and in any case that would do little to enhance the overall national skill base. That is certainly not the case so far as maintenance crews and engineers are concerned. To recruit and train locals in excess of Malaysia Airline's immediate needs fulfils two of the national imperatives. On the one hand a bigger pool of qualified engineers enables expansion of the MRO capability and so draws in business from other countries, thus increasing the national revenue, and secondly the number of Malaysians holding valuable and relevant skills builds the national skill base, a win-win situation. Consequently the aim of increas-
ing the MRO capability is an area specifically defined and supported in the national initiative. This means that the training capability has to increase and that funding has to be made available to pay for the increased training task. To advise on that national initiative Mohd Roslan Ismail, executive vice president Engineering & Maintenance at Malaysia Airlines, has an external role as one of the advisers to the government body which oversees this development. Whilst there is no centralised financial support, there is partial funding available from a variety of government ministries and bodies, ranging from the Ministry of Education and the Ministry of Human Resources to an organisation, FELDAR, which supports young people from rural communities to gain robust professional qualifications. Mohd Roslan adds that whilst shortages are predicted of both pilots and maintenance teams, the lead time for each is significantly different. A pilot can be trained in about two years, but it takes five years for a technician to be formally qualified as a Licensed Aircraft Engineer Corp-Ad-CAT-FA2.pdf 1 1/21/11 mainte4:25 PM (LAE), able to sign off aircraft nance work.
Maintenance One start point for maintenance training is with one of the approved maintenance training organisations, Dilog Training & Services Sdn Bhd, whose executive director, Amrul Zefin Anim, points out that the cooperation between his organisation and Malaysia Engineering and Maintenance is made easy by their co-location at Sultan Abdul Aziz Shah Airport Subang. Dilog handles the theoretical and practical parts of the course to complete the basics. Not least amongst these is the new requirement to attain ICAO Level 4 English by the completion of training. This is seen to be critical, and the Malaysia DCA is the first NAA to mandate this as a regulatory requirement – an example to other authorities, perhaps. Without doubt the widespread use of English in the educational system and throughout the country in the professional classes makes such a requirement an achievable goal. On the Job Training (OJT) is then completed by the nearby Malaysia Airlines Engineering and Maintenance Training Centre. The scale of demand can be judged by Kosnin Suradi, vice president Engineering Training, who is tasked with bringing the numbers of
trained engineers from the present 6000 to 20,000 by the year 2020 – a significant challenge. However one element on his side is that the aviation sector still draws enthusiastic young people so that the selection process can choose those best suited to the role.
Ab Initio According to the DCA the school where the most ab initio pilots graduated from in Malaysia in 2009 (the last year for which full figures are published) is the Asia Pacific Flight Academy (APFT) in Kota Bharu. The executive chairman of APFT, Dato' Faruk Othman says that this school, established in 2006, has already welcomed some 700 trainee pilots, and presently has close to 300 in training. The course, which leads to a Malaysian CPL/ IR Frozen ATPL, lasts for 18-20 months, and includes 830 hours of ground school, 200 flight hours inclusive of 30 hours of FTDs (Diamond DA42 and Alsim 200 MCC). The DCA requires that the ground school is conducted by instructors rather than delivered through e-learning, although plans exist for complementing this classic ground school with a worldrenowned e-learning provider.
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Above Asia Pacific Flight Academy led the way in ab initio training in Malaysia in 2009. Image credit: Asia Pacific Flight Academy.
Forward Planning Malaysia is obviously looking to the future, and is taking specific action to work towards the goals which have been set. In each of the training organisations that process is taken into account. The vexing question of how to adapt to the talents of Generations X and Y is already being addressed – in Malaysia Airlines, for instance, there is an active programme of succession planning underway. As Raja Azura Raja Mahayuddin, the executive vice president of Human Capital explains, the new programme, called STAR, identifies talented individuals (the average age is mid-thirties) who are already being groomed for the strategic positions in the company, in time for them to profit by the experience of a generation which is about to retire, and who can then bring their own strengths to an increasingly complex future. What is striking is that this drive is directed by the highest levels of government and has entirely engaged all elements of the aviation training sector – an interesting model. cat
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ISSUE 1.2011
which recognises the national requirement to improve the qualification base for its nationals, and the course includes a formally recognised Diploma in Aviation (Pilot Training) which is recognised by credits towards a full degree if the candidate wishes to pursue those studies.
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CAT MAGAZINE
The all-new aircraft fleet (18 x PA28, 10 x Diamond 40, 2 x Seneca 3 and 4 x D42) features King Avionics for the PA28 and Garmin 1000 for the Diamond 40 and 42 aircraft. The course is residential, with accommodation just a short distance from the airfield where both the academic studies and flight training are carried out. Unlike some South East Asian countries, Malaysia has access to nearby training airspace and also has a good weather factor, and there is the additional advantage of teaching the situational awareness essential when operating out of a fully operational airport (which serves the important local tourist industry). This flying task has increased as the school has grown, so two other airfields are routinely used – Subang, largely for the twin engine training, and Kuala Terengganu for additional single engine work. Every year there are eight intakes of between 15-20 students, and these are drawn from both airline cadet programmes such as those of Malaysia Airlines and Air Asia, and also for self-sponsored students from the whole region. Training is the same for all, and because all students wear a uniform the only distinguishing feature is a tie which denotes the sponsoring airline where applicable. The best self sponsored graduates are offered an Assistant Flying Instructor Course (AFI) and after successful completion can join the 35 full-time flight instructors. There are 13 ground school instructors, most of them with a military background and in addition there are two helicopter instructors who operate the Robinson 44 on a course that leads to a CPL (H). Once again here is a training school
training Technology
App, App and Away With software applications (apps) for mobile communications devices like the iPhone, iPod and iPad becoming nearly all-pervasive in our society, it was only a matter of time before innovators began developing such apps for aviation training. Chuck Weirauch looks at what is available.
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ome flight schools are now using mobile communication devices for ground school training, general aviation pilots and business aviation operators are employing the iPad as an electronic flight bag and commercial aviation training providers have developed iPad-based courseware for airliner systems training. With the success of the iPhone and iPad, electronics manufacturers will be rushing new hand-held tablet computers and more sophisticated mobile phone-based personal communications devices to the marketplace at a furious pace, practically ensuring the more wide-spread incorporation of such devices into the aviation training curricula.
Aviation Apps At this point, the iPhone, iPad, Androidbased mobile devices and others seem to have really caught on in the general
aviation community. Currently there are more than a hundred aviation apps available free or at low cost via the Apple iTunes Store. One such recent example is the Jeppesen Mobile TC app, which allows customers with an electronic chart subscription to download them to their devices. Once these apps are downloaded, not only do the devices allow students and pilots to review flight lessons and flight data at any location, but they can also do so offline where there is no access to the Internet through wireless connections. Among many other aviation apps, Sporty's Pilot Shop offers mobile apps such as Foreflight Mobile, which provides extensive pilot briefing information such as IFR and VFR charts, comprehensive weather maps and much more. And the list just keeps growing. An Internet survey conducted by CAT revealed dozens more such apps, for instance, downloadable Garmin 1000
Above Currently there are more than a hundred aviation apps available free or at low cost via the Apple iTunes Store. Image credit: Sporty's Pilot Shop.
instructional courseware for the iPhone and iPad. Other apps provide electronic versions of key aviation references, such as the Aeronautical Information Manual, Federal Aviation Regulations and aviation dictionaries and encyclopedias. Digital flight logbooks, aircraft checklists and FAA test preparatory guides are also available as apps. According to an informal survey of its membership conducted by the National Business Aviation Association (NBAA), the devices are also becoming a powerful tool for business aircraft pilots. The survey found that some Part 91 pilots are using chart-filled iPads as one tool in their transition to a paperless
cockpit. Others are replacing their Class I electronic flight bags (EFBs) with iPads loaded with a variety of aviation apps. Still others who fly with Class II or III EFBs hard-wired into their cockpits like to be able to use the portable device to check and review key information when away from the airplane.
few flight schools contacted by CAT have not done so as yet. CAT will be conducting an informal survey with flight schools to determine such usage in the future, and would like to hear from organizations that have added mobile devices into their training on a formal or informal basis.
Mobile Training
Airline Training
Just how many flight schools are employing mobile devices for training was unclear at the time this article was written. However, using these devices, University of North Dakota student pilots are reviewing the flight school's more than 40 Aerocast Podcast audio and video files on the fundamentals of flight, flight dynamics, airport traffic fundamentals, spin awareness and other training topics that are produced by UND flight instructors. Once the Podcast files have been downloaded, students can review them offline. According to a recent NBAA newsletter, Europe-American Aviation in Naples, Florida, has successfully tested its iPad, iPhone and iPod-based mobile training system with more than 20 students for ground school instruction. A
While several airlines are in the process of researching just how to employ mobile devices such into their training curricula, some commercial aviation training providers have introduced a number of products suitable for aircraft systems training, training scheduling and pilot performance evaluation and documentation. One such company is CPaT Inc. Company president Russell Peck feels that, just as the use of mobile devices for general aviation purposes, including training, has caught on, it will do so in the commercial aviation training arena as well. He mentioned a number of US airlines that are currently investigating such device usage. "With the popularity of the iPhone, CPaT looked for ways to use it to deliver
our courseware," Peck said. "We found that some of our courseware could be displayed directly to the device, but of course you had to have really good eyes to see it." With the arrival of the new technology, CPaT got more interested in delivering its courseware in this manner. Unfortunately, the iPad restricts the use of standard computer software plugins, so courseware that incorporates Adobe Flash-based videos, for example, can't run on the iPad. It also does not have USB ports. CPaT's solution to this limitation is SKYEBROWSER, which permits iPad and other mobile device users to directly view training courseware and other information displayed on the airline's computer server screens via the Internet. "At the same time we were searching for an iPad solution, CPaT was trying to simplify our support calls from our customers," Peck said. "Online courseware delivery to customers using their personal computers having an infinite number of configurations presents a challenge. When we found the SKYEBROWSER solution to
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training Technology
streamline our courseware delivery and minimize our support issues, we also discovered that it was a way to make any type of courseware play on the iPad and other new mobile devices such as the Galaxy tablet computer. Although the iPhone and Android screens are small, CPaT can deliver simplified versions suitable for refresher training and FAA exams, for example." Although none of CPaT's customers have officially committed to using the iPad for their crews yet, there are several who are exploring the option, Peck pointed out. However, several of the company's individual customers use the device to complete their training. "For the future, we think that mobile devices with current screen sizes will become more of a standard for flight crews, whether used online of offline," Peck summed up. That view is echoed by Dennis Pilz, CEO of Cockpit4U. The Berlin-based training provider has recently released what he described as the first type rating training organization (TRTO) worldwide training apps for aircraft system knowledge that are compatible with the iPhone, iPod Touch, and iPad. The
make this development a benefit and will use the technology in our training courses. Already today simulator sessions are sometimes assisted by an iPad, which makes them more efficient. I can imagine applications as a fixed part of our training very well. Similar to the Electronic Flight Bag in the cockpit, they will certainly be established very soon.“ In fact, Pilz says that the next step for Cockpit4U is to use the iPad to provide its trainers with information such as airport charts, trainee records and forms to be used for ground and simulator training. With a performance evaluation program loaded on the device, the trainer would be able to rate the student simply by using the touch screen. Once the training session is over, the student's evaluation can be sent to the Cockpit4U server so that his or her performance can be recorded and monitored. According to Pilz, such electronic training records will bring more transparency to the TRTO and the airline customer to track the training progress if the training has been outsourced to a third-party provider like Cockpit4u.
apps cover systems training for Airbus A320, A330, A340, A380 and Boeing 737, 747 and 777 aircraft, and are designed to be employed for proficiency check or type rating study review. These apps are available through the iTunes Store. The Cockpit4U apps feature a series of over 300 flash cards that cover aircraft system topics like air conditioning, engines, auto flight system and others. The user can choose between single and multiple systems to study and is able to create, edit and add his or her own flash cards to any category for immediate use. In order to foster memory retention, the flash cards appear in random order and don’t repeat patterns. Currently Cockpit4u simply offers the possibility to their students and potential customers to use the apps for independent preparation for type rating courses outside the training center to repeat topics and to retrain new knowledge. "It is conceivable to firmly integrate this app medium into the training," Pilz said. "I am convinced that its relevancy will continue to rise dramatically, and soon its use will be indispensable. As an innovative training provider we will
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ion Train ing for civil aviaT The Jour nal
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Long Term
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Training Tech
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One company providing instructors with such iPad-based student performance evaluation tools is MINT Software Systems. According to MINT's VP Christian Hollmann, the company recently made its Training Management System (TMS) available via the device to facilitate AQP compliant training administration. The TMS grading feature allows for student and pilot new hire task-level grading in simulator sessions and other areas where it is required. Training departments and centers can build flexible forms like grade sheets and sign-off documents according to their curriculum and individual requirements. The best part of it is that you do not have to print the grade sheets and hand them to your instructors to fill them manually, Hollmann said. Instead, they are published in the instructors Web account and completed on-line. So flight instructors can take the iPad into the simulator and grade their trainees during the evaluation sessions. The results and data are then directly stored in the system. "Using mobile device technology together with the latest training soft-
Above Training departments can build flexible forms like grade sheets according to their curriculum and individual requirements. Image credit: MINT Software Systems.
ware innovations enhances efficiency and safety in aviation training, as the potential for human error is heavily reduced," Hollmann pointed out. "Data is entered only once and not copied from paper, ensuring a whole new level of quality. Instructor and trainee quali-
fication profiles become more transparent as do their validity data. The end result is that the risk of someone working without a valid authorization is minimized." According to Allan Greene, VP of Sales and Marketing for Pelesys, his company has been contacted by several airlines concerning how mobile devices might be used for training. Pelesys' answer to the need for offline training on mobile devices is the Crew Key, a USB device for PCs and Apple laptop and desktop computers that can contain up to the entire Pelesys full type rating courseware for an aircraft. Airlines are also using this device to provide their crew members with all of their charts, manuals, performance applications and operations data. "There are all kinds of ways that mobile devices can be used for training," Greene said. "But the iPad, HP Slate and Galaxy-type devices have kind of opened up the real estate so that it becomes more achievable and realistic to do training on mobile-type devices. Conducting such training on devices with smaller screens such as the iPhone never seemed to be realistic to me." cat
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ISSUE 1.2011
• The ADI rating (aerodrome instructors) and/or the ACP, ACS and APS rating (area/approach instructors).
Maintenance TRAINING
A Blended Learning Approach Aviation maintenance technicians (AMTs) use a mix of technologies – along with a dose of hands-on training – to learn increasingly complex initial and sustainment skills. Group Editor Marty Kauchak takes a look at developments within the community.
H
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igher fidelity, technologybased learning systems assist current and new cadres of maintenance personnel to master increasingly complex skills smarter, faster and cheaper – on a 24/7 basis. And there is the promise of more innovation on the horizon as virtual worlds, hand-held devices and other hardware and software applications mature. At the same time, global airline fleets and their training providers recognize the need to train very different cohorts of learners.
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State-of-the-Art Strategies As the global aviation maintenance industry embraces learning technology to train its learners it is doing so using a blended approach to instruction – inserting e-learning, simulations and other applications into courses – while retaining hands-on training experiences. In one innovative effort, technologyenabled instruction is being eyed to close
students’ experience levels in accession level training. This January, FlightSafety International assumed responsibility from Pratt and Whitney Canada for providing maintenance training to support that company’s family of engines. FlightSafety is preparing a total of 30 e-learning formatted courses to deliver level 1 training on these systems. The course design allows the e-courses to supplement hands-on training and help level the learning field among the accession students. Mike Lee, director Maintenance Training Business Development at FlightSafety, offered a compelling reason for this strategy. “We have had a problem within the last several years and it has gotten worse. There is a real chasm between the experience levels of the students coming to class. The prerequisite of requiring everybody to complete level 1 on the engine that they are going to train on, before they come to class, is leveling the field.”
Above While technology continues to bolster AMT learning, hands-on training and tasks remain an important instructional component. Image credit: FlightSafety International.
Lee further opined that this strategy should establish an important trend in the industry. “That does help to facilitate the class when we know everybody is a certain level when they walk in the door. It allows the instructor to make some very basic assumptions and to start at an optimum point.” A second glimpse of current practices can be gained from US Airways’ three-tiered AMT training program. Prospective maintenance personnel first complete indoctrination training which focuses on the airline’s policies, procedures and other processes. The aspiring AMT then attends aircraft-specific training and compliance related courses, with the latter focusing on FAA and internal
The Digital Divide As these and other technology enablers continue to enter the community’s classrooms, the aviation maintenance industry has the challenge of training two very different learning audiences. One learning cohort is mainly men and women who were born about 1980 – during or after the general introduction of digital technology. This group, frequently labeled as digital natives, contrasts with
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A foundation of Aerosim’s technology suite, the Virtual Flight Deck, has been used to develop the Airbus Maintenance Training Suite and embodies the company’s philosophy of providing a high-fidelity trainer. “The Aerosim virtual flight deck is a complete high fidelity simulation of the entire flight deck – encompassing all of the aircraft systems, integrated together with all of the avionics that are associated with the aircraft,” Mark Sawyer, Aerosim’s vice president of Sales and Marketing, explained. One of the Maintenance Training Suite’s most important features is its ability to introduce an array of wide ranging malfunctions. Typically the company offers several hundred malfunctions with its trainers for use in initial or recurrent training. Aerosim’s current and potential global customers for the Airbus Aviation Maintenance Training Suite include China Southern Airlines and TAM airlines. While technology continues to bolster AMT learning, hands-on training and tasks remain an important instructional component. FlightSafety, much like its industry counterparts, uses hands-on training strategies in its courses. Lee noted the current generation of technology can replicate any maintenance task, but supported the value in developing hands-on skills on a mockup aircraft. “We are going to continue to use the hangar aircraft and that’s why we feel it’s so important. Cessna, Hawker and Gulfstream have done the same thing with our TTT (Total Technical Training) program – committed aircraft to the program so we can do those types of things.” This strategy allows the prospective FlightSafety-trained ATM to complete about 50 percent of maintenance training using technology enabled systems and the other approximate 50 percent on the aircraft mockup.
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company policies, and airworthiness standards for the model of aircraft he will maintain. The back-end of the instruction consists of performance improvement training. The airline conducts the majority of its courses, with specialized training completed at OEMs’ facilities. Most US Airways’ initial type instruction for individuals new to a topic is completed through instructor-led training, with 2D and 3D simulation used as necessary to enhance training. Bryan Riffe, director of Reliability and Maintenance Training at the airline, told CAT about one recent development. “We are the first North American airline to implement on our Airbus fleet, what Airbus calls its Airbus Competency Training.” For its part, Lufthansa Technical Training (LTT) provides life-long training throughout an AMT’s career. The center’s instructional strategy is based on more than 2,000 training products divided between four learning pillars – vocational training, fundamentals training, type training, and aviation management training. As part of this instructional pillar, LTT delivers EASA-approved type training courses specific to all Western aircraft, including the entire Airbus family (A300/310 - A380), the Boeing fleet (737777) and specific Embraer and Bombardier models. Regardless of the technologies used to design and support training devices, ultimately the product must provide high-fidelity simulations or re-hosts of on-board systems. Kuljit Sandhu, manager, Simulator Engineering at Aerosim, commented on this expectation, “As we have traveled around the world during the last several years and talked to many maintenance instructors, what has become apparent to us is that maintenance is not only just about teaching the use of the central maintenance computer for BITE interrogation.” He goes on to say, “A good emphasis and valuable maintenance engineer training can be achieved with an accurately simulated cockpit. For example, such a tool can be used to teach engine run-ups and general knowledge of systems such as fuel, electrical and hydraulics. Using the virtual cockpit combined with active schematics shows how each system component reacts to cockpit actions such as switch manipulations or actual aircraft malfunctions.”
Maintenance TRAINING
digital immigrants, who were born before the existence of digital technology and adopted it to some extent later in their lives. Holger Beck, chief operating officer at LTT, noted the digital natives have a totally different way of processing information. “They can still learn while listening to iPods and text messaging at the same time. And they have a different attitude. They no longer want to rely on knowledge that they must gather and memorize. They want to have knowledge at an instant – to Google the knowledge and apply this knowledge at that exact moment.” Thus, it is important to address the digital natives in a way they are open and familiar to, he pointed out. As the community trains digital natives it must also remain responsive to digital immigrants’ learning styles. Beck placed this challenge in perspective. “Our mid-term future must provide a very flexible solution so that we can cater to all different generations. We still have colleagues out there who are older than 50 who are working longer and who must receive their continuation training. We must cater to these different groups and ensure the exact same outcome - highly competent AMTs.”
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Other Technology
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Students on both sides of the digital divide will use emerging, cutting-edge technologies in future courses. Michele Asmar, director of Training Solutions Innovation at CAE, noted her company and others in the industry are adapting proven technology enablers from their military audiences for civil aviation customers. One case in point is an immersive environment, a virtual world, in which to learn AMT skills. “These are 3D worlds for maintainers. Access to real aircraft and parts is always going to be a logistics and security challenge. The ability to do that within an immersive environment, with a lot more 3D, is easier to accomplish.” Potential AMT training tasks supported by virtual worlds include the conduct of a pre-flight walk about and check of an aircraft, as well as more complex maintenance procedures. In addition to virtual worlds, industry teams are eyeing serious games, handheld devices, and other hardware and software for student use. CAE is among the companies con-
Above A FlightSafety aviation maintenance training course in progress. Image credit: FlightSafety International.
ducting internal research and development projects into the potential of using mobile learning devices for AMT training. “The applications are in the classroom as well as a kind of performance support tool that consolidates not only documentation of preventive maintenance procedures, but also combines simulation. And when I am talking about simulation I am talking about our virtual maintenance trainers so that you can get information about a particular system and you can run different malfunctions to see their state. And they can be used on the [flight] line.” Forecasting US Airways’ future AMT training strategy, Riffe said his program will definitely continue to use e-learning – when it makes sense. “We obviously do that for very small module-type training. It’s more efficient to deliver to the numerous locations we have to deliver to – especially for a half-hour or hour class.” He continued, “Because we have this system put up and we are so used to using it – with CBT modules – we are now able to build more condensed and targeted type informational modules. We are going to spend more time building those either as manageware training or self-study.” The airline is also investigating how to use web-enabled, synchronous training. “This would allow us to conduct
instructor-led or proctored-type courses with folks gathered at various locations with all being able to chat or communicate via the web using the same material,” Riffe remarked.
Upgrading In another significant industry development, a new AMT learning facility continues to take shape. This past December, FlightSafety selected a company to begin construction of its new Cessna training facility. The building will be located next to the Cessna Service Center in Wichita. “This is going to be a 65,000 sq. ft. [6,039 sq. m.], state-of-the-art training center. We will have a hangar large enough for four aircraft at a time,” Lee said. FlightSafety’s MX Advantage course for Cessna is expected to “raise the bar” for AMT training for this class of aircraft by providing both theoretical and practical training. Whereas the company may have offered a two-week theoretical course for other comparable aircraft models, a final portion – a third or additional weeks – of practical coursework has been added for its Cessna customer. “That practical was designed by going to the field to the operators and asking: What is it your technicians need to know, and be able to do when they come back to you from attending training? They identified those areas for us and that is what we built the third week for.” The follow-on practical requirements will also help the student meet EASA requirements. Lee emphasized this is a building
block program. “No longer can you just go to theoretical training – we want you to go to theoretical and a minimum of practical training – which makes up the Advantage program.” The MX Advantage student will use an array of technology including a desk-top simulator and the company’s graphical flight simulator. FlightSafety is also expanding its Master Technician Program to include a professional level for an aircraft model, and has initiated an Avionics Master Technician Program. LTT is upgrading its current courses and migrating from paper-based instruction to blended learning strategies. Beck noted, “We are eliminating all of our paper-based manuals. We will no longer deliver a 4,000 page paper manual but instead we will deliver it in an electronic way on a CD or memory stick. We call it a Maintenance Quick Reference Training Handbook. Each consists of about 250 system schematics.” He continued, “The pages are DIN A3 or ledger size. There is enough space on this full color system schematic page to take notes. It is complemented with concise system descriptions, describing system functionalities, pushbutton actions, annunciator or valve trigger points, etc. By offering a printed training handbook together with stateof-the art, e-learning media we intend to cater to digital immigrants and digital natives.” LTT’s Airbus-related courses were being upgraded when Beck spoke with CAT in December. Conversion of Boeing course material had begun as this issue
Above It is important to address the digital natives in a way they are familiar with. Image credit: Lufthansa Technical Training.
was published. New, model-specific maintenance courses at LTT include one for the Boeing 747-8, scheduled to enter service with Lufthansa in December 2011. For its part, Aerosim is tailoring its Aviation Maintenance Suite for Airbus models beyond the Airbus A320 to the A330/A340 and A380, as well as Boeing models including the 777 and 737NG.
Opportunity DiSTI has a heritage of providing maintenance trainers to an array of OEMs for military and industry customers around
the globe. These diverse manufacturers place aspiring maintenance technicians in a 3D virtual environment for front line military aircraft rotary and fixed-wing aircraft, including the F-35, and ground vehicles. While DiSTI has not been able to penetrate the civil aviation maintenance market, the company reported significant developments in its current maintenance training portfolio. Last October, the US Naval Aviation Training Systems program office (PMA205) delivered two Super Hornet integrated visual environment maintenance trainers to the Royal Australian Air Force (RAAF) at Amberley Air Force Base, Ipswich, Australia. The device was built by DiSTI and Boeing. DiSTI also supports Oshkosh’s civilian truck business sector. “Their training facility adopted our technology,” Scott Ariotti, DiSTI director of Sales and Marketing told CAT. One lesson taught at the center on fuel transfer contained 300 PowerPoint slides and took two days to complete. “With the application we put together for them they can set aside the slides and complete the course in two hours. This is all Windows-based technology, utilizing the Java run time environment so it can run on any PC-based system Java runs on.” Antycip Simulation, which represents DiSTI is Europe, has expanded the company’s opportunity to provide aviation maintenance trainers for the continent’s European civil and military aviation communities. cat
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ISSUE 1.2011
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SECURITY TRAINING
A Secure Family With the ongoing threat of terrorism, security related training of airport workers is of paramount importance. Robert W. Moorman reports.
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n 2003, the U.S. Government Accountability Office (GAO) published a report for the chairman of the congressional aviation subcommittee on airport passenger screening that stressed the continuing need for security training. That report is as timely today as it was then. The Transportation Security Administration (TSA), which oversees security training of passenger screeners and other airport work groups, recognized at the time that “ongoing training of screeners on a frequent basis, and effective supervisory training is critical to maintaining and enhancing skills.” With the addition of full body passenger scanners and pat down searches - which brought about several invasion-of-privacy related lawsuits by offended air travelers - the proper training of passenger screeners is even more important today. That need-for-constant-training message also applies to cargo screeners, law enforce-
ment officers, both armed and unarmed and others responsible for maintaining the safety and security of passengers, aircraft and cargo.
Above The Transportation Security Administration (TSA) oversees the security training of passenger screeners. Image credit: TSA.
Challenging The sheer size of some airports demonstrates how challenging it is to provide security and, by extension, the training of airport personnel. Denver International Airport, for example, sits on 53 square miles of property, about twice the size of Manhattan Island. Obtaining information on security related training of airport personnel is as challenging as logistic concerns. TSA deems much of the data regarding the security training of airport personnel, including passenger, baggage and cargo screeners, to be Sensitive Security Information (SSI). But CAT was able to get together enough data from various sources to paint a picture of training requirements for various groups.
New airport personnel – regardless of whether their position involves security – are required to take up to 12-hours of security related training typically. Some employees are also required to take up to three days of classroom learning. Security law, emergency preparedness, domestic and international terrorism and security assessment and prevention are covered during the classroom training. Airline security personnel learn to screen baggage, cargo and profiling of possible terrorists. Supervisors and upper management also receive training on managing security personnel.
Procedures Special training is required for airline
The Metropolitan Washington Airports Authority (MWAA), which operates and maintains Washington National and Washington Dulles International airport near the US Capital city, employs numerous armed police officers that must complete training at the Northern Virginia Criminal Justice Academy to be certified as a police officer. The officers also receive on-the-job training upon graduation. MWAA also contracts with security firms to provide unarmed guards at both airports. The contracts require that these guards meet the requirements for certification established by the Commonwealth of Virginia In Service Unarmed
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Frontline Screeners TSA Security Officers (TSOs), aka airline passenger screeners, are considered front-line security positions. Consequently, their training is important and continues to evolve. TSOs receive 180 hours of initial training, which includes both classroom and on-the-job instruction. Officers receive approximately 22 hours per quarter in ongoing training. They also undergo yearly assessments and special training, as needed. With the addition of passenger scanners and pat-down searches, TSO training has “evolved based on the latest intelligence and safety needs of the traveling public,” said TSA spokesman Kawika J. Riley. Public outrage over TSA’s invasive body screening devices and pat down search has prompted some airports to consider “opting out” of TSA controlled airports. Sixteen airports have opted out under the Screening Partnership Program (SPP), which allows for private screeners at airports. Some travelers and privacy groups believe that opting out will remove the invasive screening methods. Not so, said TSA. “TSA’s security protocols and standards are the same for all US commercial airports nationwide, including airports participating in SPP,” said Riley. The only real difference is that SPP-participating airports can employ private screeners instead of TSA personnel. The same rules apply to the training of passenger screeners, who must meet the same requirements as federal
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Certification
Security Officer Training as specified by 6VAC 20-171-360 code. “It is in the airport’s best interest to ensure that the security procedures are implemented correctly,” said Christopher Bidwell, vice president of security and facilitation for the Airports Council International – North America (ACI-NA). ACI-NA hosts numerous conferences annually where airport security personnel can have “informal discussions with senior TSA representatives on various security programs, including training,” said Bidwell. At European Union airports, the training is similar, but the security personnel typically have more experience going into the job, said another security expert, and there is more interactive training with customs personnel.
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employees that need unescorted access to the designated Security Identification Display (SIDA) areas. Those employees receive a SIDA badge following training and a criminal background check. “It does not matter whether you are a maintenance provider, a fueler or caterer, you have to have the same training [to go into SIDA areas],” said Marshall S. Filler, managing director and general counsel for the Aeronautical Repair Station Association (ARSA), a trade group. “What has changed is that security measures and training has been beefed up.” To obtain a SIDA badge, personnel are trained on control use and display of airport approved access and identification media, the ID card, and on escort and challenge procedures and law enforcement support for these procedures. In other words, personnel are trained on how to challenge someone who is in a SIDA area without proper clearance. Restrictions on divulging sensitive security information are part of the training curriculum. Airports or commercial airlines handle SIDA related training, in accordance with TSA guidelines. Southwest Airlines ramp workers and baggage handlers, for instance, receive security training from the airports at which they work. Many of the rules regarding SIDA related training can be found in TSA’s [Title 49 CFR Part 1542.] Note: The requirement to have security training for people with unescorted access to an airport preceded the creation of TSA following 9/11 and were then handled by the Federal Aviation Administration. The training has been enhanced noticeably since 9/11, according to security experts.
Security TRAINING
screeners in hiring, training and performance. A TSA Federal Security Director (FSD) and management team is on site and responsible for overseeing the security operations at airports participating in the SPP as well as training of security personnel. (Editor's note: At the time of publication, TSA Administrator John Pistole had just decided not to expand the SPP program beyond the current 16 airports).
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Cargo Screening
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Another monumental task is the screening of cargo by TSA-certified Cargo Screening Facilities (CCSF) and the training of their personnel. Approximately, 12 millions pounds of cargo is transported on passenger aircraft each day in the US, according to the TSA. The CCSF is a byproduct of the Certified Cargo Screening Program (CCSP), a voluntary initiative whereby facilities become certified cargo screeners after they meet a variety of rigorous TSAimposed security standards. CCSP was created to help industry better handle the statutory requirement to screen 100% of US domestic and international in-bound cargo carried in the bellies of passenger airliners. CCSF personnel must undergo a security threat assessment and pay a fee for the vetting. The Federal government provides no financial assistant to CCSFs. Initial and recurring training for CCSFs is described in the Final Rule 1522.119 [a] and [b]. Training for CCSF screeners is up to the individual shipper, but it must be in accordance with TSA approved methods and “implement chain of custody measures to ensure the security of the screened cargo throughout the air cargo supply chain prior to tendering it for transport on passenger aircraft,” according to the rule. To screen passenger airline-bound cargo, CCSF’s train their screeners in the use of various advanced screening technologies, including multi-view x-ray, explosive trace detection (ETD) and the slightly different explosive detection systems (EDS). Training must also be provided to CCSF employees who perform physical searches of cargo and use dogs to sniff out possible explosives. American Airlines Cargo (AA Cargo) provides advanced training of its employees and contract screeners at its Flagship
University, located next door to American Airlines pilot and flight attendant training academy near Dallas/Ft. Worth International Airport (DFW). Flagship’s curriculum is a blend of the TSA requirements with its own screening criteria. AA Cargo also provides training for other airline cargo screeners. All AA Cargo screeners and contractors are required to take the weeklong training course, which includes cargo, physical search and ETD training. A fourday, train-the-trainer program as well as recurrent training for screeners and trainers is also offered. “The manner in which we train hasn’t changed that much in the last few years,” said Keith May director of regulatory compliance and security for AA Cargo. “What has changed is the numbers of cargo pieces and the level of screening required.” The on-the-job training portion is geared specifically to the screening devices used at American’s various gateways. AA Cargo worked with the manufacturers to provide a training curriculum for the specific screening device. AA Cargo uses advanced Smiths Detection dual 180/180 x-ray machines, which are large enough to screen LD-3 containers. The company also uses the Smiths 60/40 x-ray, the device used at most passenger checkpoints, as well as dual vision Rapiscan Systems 632DV x-ray machines. The x-ray machines come with software that challenges screeners by arbitrarily inserting a virtual device into the actual cargo screening process. That capability is proving to be an invaluable training tool on recognizing potentially dangerous images, said May. For explosive detection, AA Cargo employs Smith’s 400Bs, also used by the TSA. Late last year, everything moving within and exported out of the US was screened at 100%, according to TSA spokesman James Fotenos. The overall screening for international passenger air carriers inbound to the US was over 65%. TSA said it continues to work with its international partners to strengthen air cargo security on international passenger aircraft and that includes improving the training of airport personnel.
Training Business Security in the post 9/11 era is big business. So too is the training of cargo
screeners. Airlines, manufacturers and shippers have spent millions of dollars buying the latest cargo screening technology and training. What was once a niche market is today a multi-billion enterprise to screening technology manufacturers and trainers of aviation related security personnel. Yet the task of training employees to screen everything from computers, agriculture, seafood and human remains to pharmaceuticals and flowers might seem overwhelming. “The challenge I face is teaching someone a new skill that is very important,” said Charles Forty, director of product development for Safe Passage International (SPI), a global provider of computer and webbased training programs. “Funeral homes, museums and pharmaceutical companies are examples of businesses that might join CCSP and screen the cargo themselves. It allows for screening to be pushed down the supply chain.” Despite TSA’s training guidelines, “the training that you deliver in Los Angeles might be different from what you get in Boston,” said Forty. “You have to tailor the training to the commodities being shipped.” SPI is one of a growing number of training companies that TSA allows to provide training for businesses wanting to become CCSF certified. Evergreen Aviation Group Logistics Enterprises, better known as Evergreen Eagle, a division of Evergreen International Aviation, is another company that has benefited from the 100% screening law. And so too have the CCSF-wannabes it trains. Evergreen Eagle offers screener training at US domestic sites of global logistics and forwarding companies, such as Kintetsu World Express and Savino Del Bene. Evergreen augments the TSA template for CCSF training, a 100-page document, with its own training program. Evergreen Eagle is the first entity to have been CCSF-certified at JFK International Airport in February 2009. It also is a CCSF at Philadelphia International Airport and Los Angeles International Airport. “We meet the TSA standard and combine the classroom portion with hands-on training, which we are expanding, “ said Michael Cox, program manager for Evergreen International Aviation for Security and Screening. Cox was at TSA before coming to Evergreen.
IMS also trains other shippers of human remains. TSA provided data-filled slides and IMS transformed them into a PowerPoint presentation, which they use to train its personnel and others working for funeral companies and shippers of human remains. While praising TSA for providing the template for screener training, Sprow said the screening of human remains is flawed. The problem, said Sprow, is that TSA is not fully enforcing the 100% screening mandate as it relates to human remains carried onboard passenger airliners. “Most of the caskets arriving at the airports have not been screened,” asserted Sprow, a former US Army Ranger.” There is a huge problem here and everyone seems to be ignoring it.” What little screening takes place of the casket is “just a swab on the outside to detect for explosive materials,” he added. Another problem is the strong industry opposition to the 100% screening mandate, said Sprow. The National Funeral Directors Association lobbied TSA to not enforce the screening provision for human remains.
The NFDA took exception to the view that its members were exempt from the screening requirement. “Human remains are not exempt from the regulation and are being screened according to the protocol TSA set forth,” said Jessica A. Koth, public relations manager for NFDA. “Our members must comply with the 100% screening law…” Koth said that NFDA continues to engage TSA and the airlines “in a dialogue to ensure that shipments of human remains are handled with dignity and respect at all times during the screening process.” Security training of airport and airline personnel and others will continue to evolve as terrorists create more devious ways of hiding bombs in cargo, on airline passengers or trying to breach the perimeter of an airport. Local, state and federal law enforcement can only do so much to ensure the safety of passengers and cargo and the airport itself. Frontline airport employees can augment airport security through initial and recurrent training. Looked at another way, security training is much more than a means to an end. It can save lives. cat
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The screening of human remains is one of the more challenging and controversial aspects of abiding by the 100% screening mandate. Like other cargo, human remains must be screened before being loaded on a passenger airliner. But special care must be taken to ensure the remains are handled with dignity and respect during the screening process. Training plays a valuable role. Personnel of mortuary companies must undergo training in accordance with TSA regulations. “The training is not rocket science, but there are a series of tests, which are helpful and necessary for the [mortuary] shipping business to get certified,” said Carson Sprow, president of International Mortuary Shipping (IMS), a certified CCSF based in Union, South Carolina. The training deals with security, record keeping, rules and regulation for screening cargo, maintaining the chain of custody for human remains as well as being able to identify explosive devices, said Sprow. A series of tests are given following the training, and minimum passing grade for each test is 80%.
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Challenging
Cabin Crew TRAINING
Recruiting for the Future With airline recovery continuing and rapid expansion being forecast, is this affecting cabin crew recruitment? Many carriers focus on service standards as their main competitive advantage so how do they ensure they employ the ‘best of the best’? Fiona Greenyer looks at what is on offer for the airlines.
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good communicator, customer service focused, safety focused, good at conflict resolution, a multi-tasker, confident, positive, efficient and personable, just some of the characteristics that airlines look for when recruiting new cabin crew members. There are many more, and each airline will also have its own specific requirements for its cabin crew. And add to this the potential that the new recruit will complete the training and then decide it is not the career for them, or even not finish the training at all, and recruiting cabin crew can become a potentially expensive exercise.
Hiring There are significant differences in the way in which pilots and cabin crew are hired. When hiring new cabin crew members the airline has very little quantifiable data on the candidate unlike with pilots. Will they be suitable and be able to com-
plete the training? How can a recruiter possibly know whether or not the person they are looking at can meet the stringent regulatory requirements that must be completed in order to graduate. Recent internet research investigating recruitment in the airline industry indicates that there is clearly an increasing demand for staff globally, and especially for professional cabin crew. German national carrier Lufthansa recently announced that it will create 4,000 jobs in the country in 2011. The company is looking to hire 2,200 flight attendants in Frankfurt and Munich, as well as 900 ground personnel, 270 student pilots, 300 apprentices and other technical staff. Air India is increasing its cabin crew numbers by 700 to tide over the current shortage. New hires will be a mix of trainees and experienced staff. Air India currently has 3,200 cabin crew but needs more as it plans to widen its
Above Lufthansa is looking to hire 2,200 flight attendants in 2011. Image credit: Lufthansa/Jens Goerlich.
domestic operations. Air India Express, the low-cost wing of the airline is planning to induct four more aircraft into its fleet and will therefore require 74 new cabin crew. GoAir, which plans to add 20 aircraft to its fleet by 2014, is to hire 250 people this year with 100 each for cabin crew and ground staff and 50 pilots. Since October 2010 Delta Air Lines has been recruiting on a massive scale and is the only major air carrier in the US to be hiring cabin crew at this time. Over 10,000 applications have been received for just over 1,000 new hire positions. Delta’s In-Flight Service teams have been interviewing as many as 114 candidates every day to fill the positions.
Events such as the Hudson River crash in January 2009 and the British Airways emergency landing at Heathrow airport demonstrate how the role of cabin crew can change very quickly from cabin service delivery to passenger safety management. It is vital that the transition is seamless and this highlights the need to recruit cabin crew through a demanding selection process before high quality training. Selection and training are primary concerns for all operators and new regulations demand focused training for cabin crew to meet the need of the operation. With a background of working within the industry, human factors expertise and experience of the regulations, Baines Simmons Limited is developing new courses which will allow operators to train their staff to deliver safety as a normal function of their daily routine. Research for this article has revealed that the drop-out rate of new hire cabin crew can be anything between 20-40%. This reflects a tremendous cost to airlines in terms of training students who then either don’t complete the course or end up leaving the company shortly after finishing their training. Unsuccessful students can be caused by a number of factors including exam failure, disinterest in the profession (during or after training is completed), improper career choice etc. One of the reasons Canadian company Inflight Institute.com was founded was to help reduce this drop-out rate among new hire cabin crew. Reducing the drop-out rate can save airlines money and strengthen the overall industry.
Pre-employment Training The Inflight Institute.com system works in a similar way to a private pilot ground school. Future/potential cabin crew members are required to gain a certificate of completion from the company before being considered for employment. The certificate programme provides the student with the knowledge required to not only meet the regulatory requirements
Excellence in Safety Training
SCSI is internationally recognized for its high quality aviation safety training, having trained over 10,000 students since 1988. In order to provide the widest range of services to its students, SCSI maintains a U.S. campus with its own dedicated crash lab, a Canadian campus, opportunities for Distance Learning classes, and on-site customized training designed to meet your organization’s needs.
Certificate Programs Safety Management SystemsUpon completion, participants have a comprehensive and systematic approach to understanding and avoiding organizational accidents. This proactive risk management solution is lead by Mike Doiron, who has instructed over 800 Transport Canada Safety Inspectors. The certificate offers flexibility of focus and is constantly updated to reflect the most current techniques and lessons learned.
InvestigationThe Investigation Certificate includes fixed-wing, rotary, and turbine aircraft investigation ensuring that case studies reflect current investigation practices and aircraft. This program is directed by Bill Fowler, IIC of the MK Airlines B747 and a key investigator in Swissair 111 accidents in Halifax.
Cabin Accident InvestigationThe Cabin Accident Investigation Certificate is designed for Cabin Crew professionals wishing to have a capability in Aircraft Accident Investigation. It is an excellent complement to the Investigation Certificate.
* Human Factors Certificate Coming * Recognizing Human Factors accounts for over 80% of aviation incidents and accidents, SCSI is currently developing a certificate to expand on its success in Human Factors training including the FAA contracted Human Factors in Aviation Maintenance Course taught by Rick Anglemyer who is the Director of the Human Factors Certificate program. Visit Our Booth at WATS in Orlando, FL April 19 - 21 www.SCSI-INC.com
ISSUE 1.2011
Safety and Service
The Southern California Safety Institute
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The airline has already started the training process, with the first new hire courses started in mid-January. About 110 new hire cabin crew will be starting a seven-week training course each week, with the first class graduating and beginning their new career in March. An extensive amount of the seven weeks will be spent on procedures and policies on emergency management, security, medical and all aircraft in the Delta fleet (nine types of aircraft). The class also includes an entire week of customer service training and two scheduled flights to observe and participate in the on-board service. Delta’s recruiting efforts have included regular flight attendant positions, however, a great deal of focus has been placed on Language of Destination Flight Attendants for the airline’s expansive international system, recruiting candidates who can speak Cantonese, Czech, Danish, Dutch, French, German, Hebrew, Hungarian, Italian, Japanese, Portuguese and Swedish. The large numbers of applicants Delta has had could be seen as the result of a limited job market and high unemployment rates in the US. However, there is the obvious continued high interest in working for a major air carrier and as the pool of qualified applicants far exceeds the number expected to join the Delta team as new hire flight attendants, it could be regarded that Delta is getting the ‘best of the best’.
Cabin Crew TRAINING ISSUE 1.2011 CAT MAGAZINE
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on general aviation topics, but also provides them with a full spectrum of what the career entails. This methodology has led to a reduction of Inflight Institute. com’s member airlines drop-out rate by upwards of 95%. Member airlines have 24 hour a day access to quantifiable data on the progress of each candidate, so the airline can decide if the candidate is the right fit, all while reducing class training time by over 50%. “The goal of our programs and the creation of our Flight Attendant School, is to enable students to develop the skills they need to carry out airline flight attendant duties effectively,” said Inflight Institute.com president Ivan Noel. “Another goal is to assist our registered member airlines to improve efficiency, increase reliability and deliver pre-qualified candidates to our airlines ground schools.” Airlines use Inflight Institute.com so they only have to interview people who have proven they can pass ground school, they can then hire people who are truly serious about the profession as the student has invested their own time and money into gaining a certificate. Member airlines can reduce ground school by up to 80% as the student has gained so much universal knowledge from the Inflight Institute. com course. The online program has been designed to meet regulatory standards set by Transport Canada and covers topics such as aviation terminology, regulations, a day in the life..., standard safety procedures, passenger briefings and much more. Pan Am International Flight Academy’s Flight Attendant Academy runs a similar Flight Attendant Candidate Program that gives potential flight attendants the skills that will set them apart from all other flight attendant applicants. Modelled after Pan Am’s Initial New Hire Flight Attendant Training Program, the five day Flight Attendant Candidate Program is organized in five phases. 1. Basic indoctrination; 2. Aircraft ground school and aircraft familiarization training; 3. General emergency situation training and general emergency drill training; 4. Security training (self defence techniques) and crew resource management; 5. Flight attendant competency check. This course allows prospective flight
attendants to experience the demands of flight attendant training and helps them decide if they would like to pursue this career, while gaining valuable hands-on experience. One Miami 737 operator has been able to reduce their flight attendant new hire drop out rate significantly by hiring graduates of the Pan Am course. This is credited to the fact that candidates have been through many of the same drills and training exercises that the airline will put them through. Candidates are not stressed by the fire drills or the wet ditching exercise because they have experienced the drills in the preparatory course. A stable supply of qualified cabin crew is required to ensure the stability of the industry. The Inflight Institute. com estimates that in the US alone 15,000 new flight attendants will be needed per year. This is based on an
Above Airlines use Inflight Institute.com so they only have to interview people who have proven they can pass ground school. Image credit: Inflight Institute.com.
annual estimated attrition rate of 10%, alongside a 5% increase in passenger traffic and forecasted figures for aircraft sales. Looking at the global perspective and by taking the figures established in North America for one cabin crew for every 15,514 passengers, and then if a 15% increase is applied for attrition and market growth, the demand for new cabin crew outside the US is 31,764 annually. Even if these figures are just a rough estimate there will always be a call for airlines to hire the best staff they can and if pre-employment courses help save time and money, it could be the future of recruitment. cat
Cabin Crew Conference at WATS 2011 Be sure to attend the cabin crew conference at WATS 2011. Running from 19-21 April at the Rosen Shingle Creek Resort, Orlando, Florida, this conference stream will look at all the important issues facing the cabin crew training community. Speakers from both airlines and industry will cover topics including Innovations in Training, Evolving AQP in the Cabin, Successful Training Cultures and Training Challenges and Solutions. Speakers represent companies such as Lufthansa Flight Training, Inflight Innovations Inc., NovAir, US Airways, SkyWest Airlines, Delta Air Lines, Turkish Airlines, Southwest Airlines, FlightSafety International, JetBlue University and the FAA. For more information and to register to attend go to www.halldale.com/wats
Organized by:
From Best Practices to Next Practices... Count on WATS 2011 for the Latest Innovations in Aviation Training
▫
April 19-21, 2011
Orlando, Florida
D E T A U P D NCE E R E F N CO AM PROGR
The World Aviation Training Conference & Tradeshow April 19 - 21, 2011 • Rosen Shingle Creek • Orlando, Florida
www.halldale.com/wats
Organized by:
The Aviation Training Conference that offers access to the newest technologies, notable experts and the biggest commercial networking event in the world!
Why attend? WATS, the World Aviation Training Conference & Tradeshow, is the largest gathering of airline training professionals. Early indications show WATS 2011 will top last year’s attendance of 1,000 delegates from more than 100 airlines – and nearly 400 companies and 50 countries. Only WATS gives you access to so many training experts, manufacturers, regulators and airlines at so little cost and so quickly. Come to WATS this year and join those delegates – 60 percent of whom are senior executives – for three days of riveting presentations and intense discussions as well as networking and sales opportunities second-to-none in our 40,000 square foot exhibition hall. WATS meets the needs of everyone in the training community with four individual conference streams targeted to World
Airline Pilots, Regional Airline Pilots, Cabin Crews and Maintenance Crews. This year, WATS will help training organizations gear up for unprecedented regulatory change, new aircraft technologies, significant human resources issues, advancing training technologies, and much more with the theme: A New Era in Global Aviation Simulation and Training. Conference sessions will address: • New hire issues and personnel supply and demand. • National and international regulatory change. • Safety and security. • New aviation technologies and the impact on training. • Aviation human factors issues. • Instructional technologies and techniques. • Simulation technologies and e-learning. • Economic and environmental realities.
Mark your calendar now to attend WATS 2011 – April 19-21 – in Orlando, Florida at the Rosen Shingle Creek. Go online to register at www.halldale.com and sign up for what could be the three most productive days of your year.
WATS is a must-attend conference for professional aviation associations around the world – who recognize the show’s draw – and use the event to host their own meetings on-site. These associations, and more, will be at WATS: • SCSI – Southern California Safety Institute • ATA Maintenance Training • ATA Pilot Training Committee • RAA Training Committee • Aviation Industry Computer Based Training Committee (AICC) • UAA • AABI
Register online at
www.halldale.com/wats Delegate Fees* Airline Delegate ››U.S. $550 Government/University ››U.S. $550 Industry Delegate ››U.S. $800
and Expo-Only For Early-Bird* s, visit discounted rate om/wats www.halldale.c line and register on
For pro forma invoices, alternative offline registration options, or any other queries please email register@halldale.com. * Subject to current exchange rate and credit card charges.
ts
550 550 800
e
The main conference program and breakout sessions together will hit the hot issues facing the airline training community today. Breakouts led by expert policy leaders, regulators such as the RAA, ICAO and the FAA will help both U.S. regional airline operators and world airlines tackle their key concerns – including the need for future well trained aviation professionals of all disciplines and the future of airline training regulation in the U.S.
Bronze Sponsors
Gold Sponsor
Silver Sponsors
Key training issues highlighted at WATS
Airline training sector looks to sustained growth! The U.S. perspective ... With new regulations due to kick in during 2012, now is the ideal time to get up to date on the training technology, issues, needs and challenges. With two of the most difficult years of economic history behind us, airlines are looking forward to a positive recovery and aiming for consistent growth and profits.
Since U.S. regulations affect those of many countries and regions and ICAO addresses world airline training needs, these two breakouts will be of real value to North American and International delegates, too. The RAA breakouts will focus on the needs of U.S. regional operators – those most likely to first experience growing pressure caused by the wave of current retirements, airline growth and the lack of a pipeline of trained personnel.
Occupancy and ticket prices are on the rise... and so is the forecasted need for all types of aviation personnel.
Upset recovery training – already designated as an area of improvement by regulators, airlines and suppliers – will be addressed in a specific breakout covering the very latest progress in URT training and the changes that may be coming to training regimes worldwide.
The retirement period of the baby boomer generation is underway, with two-thirds of the current U.S. pilot workforce due to retire in the next 15 years. These pilots will have to be replaced. Duty time rules alone will impose a need, on average, for 7% more pilots across the industry while any industry growth will of course require hiring of new pilots.
These breakouts are complimented by discussion of essential topics for our industry. Pilot selection at ab initio and later career stages will become vital as training organizations and airlines seek to recruit and train new personnel with little to no previous flying experience quickly and efficiently. An average of 12 pilots per aircraft will be added to the fleet. Globally we do not have the resources to train the number of crews likely to be needed in the next 15 years and the global training system must therefore become more efficient at training and qualifying new pilots. Selection of the right personnel for training is a key part of that drive to efficiency. Finally, ongoing, just in time and 24/7 effective training are a fact of life. The AICC will lead a key breakout on effective web based training providing low cost, highly effective training regardless of location and time of day.
Regulation leading to the raising of the retirement age combined with a period in which no jobs were created and few retirements occurred, led to a minimal number of students applying for flight training. The collapse of the banking sector reduced student funding to all time lows, where it remains today.
Increased pilot requirements are likely, as will be the need for more training. This time the number of ab initio pilots entering the system will have to be far greater – since fewer than ever trained ex military pilots will be available. In the near future, despite inevitable economic swings, the need for training of not only pilots, but also mechanics and cabin crew seems to be a consistent requirement and the numbers involved will be higher than at any time in the recent past. That training will have to be more efficiently delivered and the finished product, the trained personnel the industry needs will have to be more capable and will have to be trained on an even wider variety of techniques and technologies.
Now is also the time to reach the industry, influence it and sell to it – WATS is the place to do it.
Register online at
www.halldale.com/wats
Sponsored by:
WATS PILOT
RATS PILOT
0900 - 1000 Session 1 – Opening Remarks and Keynote Addresses (all conference tracks) • Hank Krakowski, COO, Air Traffic Organization, FAA • Nancy Graham, Director Air Navigation Bureau, ICAO
TUESDAY, APRIL 19
1000 - 1100 Coffee 1100 - 1230 Session 2 – Operational Safety and Security Insights (all conference tracks) • TBD, Boeing Flight Training • Captain Jacques Drappier, Senior Training Advisor, Airbus • Vicki Jurgens, AFA MEC Health, Safety and Security Chair, United Airlines • Captain Ed Folsom, ALPA Safety Chair, United Airlines • TBD, Dispatch, PAFCA, United Airlines • TBD, Aircraft Maintenance, Teamsters, United Airlines 1230 - 1400 Lunch 1400 - 1530 Session 3 – WATS/RATS Pilot: Global Flight Training Regulatory Update • Nicole Barrette-Sabourin, Training Officer/LPR Project Manager, ICAO • Dr. Edward D. Cook, Senior Advisor for Flight Training and Simulation, FAA • Jules Kneepkens, Rulemaking Director, European Aviation Safety Agency (EASA)
1530 - 1615 Coffee 1615 - 1745 Session 4 – WATS/RATS Pilot: Personnel Supply/Demand and Primary Training Issues • Captain John Bent, Principal, Aviation Results Ltd., Co-founder of planned Pegasus Flight Academy (China) • Captain Jon Tovani, Managing Director Flight Training, Delta Air Lines • Captain Alan Wilson, Manager Flying Training, Cathay Pacific
1745 - 1930 Evening reception 0900 - 1030 Session 5 – WATS: Air Carrier Training Insights • Captain Bryan Burks, Vice-Chair ALPA Training Council, Alaskan Airlines • Prof. G. Hüttig and B. Appel, Department of Aeronautics and Astronautics, Berlin Institute of Technology • Hector Sclar, Avieduc Training Center, Argentina
0900 - 1030 Session 5 – RATS: Regional Airline New Hire Training and Regulations • Captain Mark Sawyer, Vice President, Aerosim • Captain Darrin Greubel, Manager Flight Ops and Standards, ASA • Captain Larry Neal, Senior Manager Flight Training, Comair
WEDNESDAY, APRIL 20
1030 - 1115 Coffee 1115 - 1245 Session 6 – WATS: Air Carrier Training Insights and Human Factors • Captain Steve Dempsey, Delta Air Lines • Captain Bo Corby, NWA (retired), President, Core Training Industries • Indrë Sveistrytë, Head of FTO Department, Baltic Aviation Academy
1115 - 1245 Session 6 – RATS: Regional Airline Training Challenges • Captain Geoff Cook, General Manager Flight Operations, Australian Airline Flight Academy • Dan Littman, Manager of Flight Dynamics, FlightSafety International (FSI) • Dr. Nihad Daidzic, Associate Professor, Aviation Department, Minnesota State University
1245 - 1415 Lunch
1415 - 1545 WATS/RATS BREAKOUT Session I FAA National Simulator Program (NSP) Briefing Session
Ab Initio Pilot Selection
International Civil Aviation Organisation (ICAO)
1415 - 1545 RATS Breakout Session I Regional Airline Association (RAA) Training Committee Breakout “New Era, New Reality” - The New Era in aviation training brings with it a new reality. This session will be led by the RAA and explores those realities so that the regional carriers can start grasping the changes needed to succeed in this new environment.
Pilot Training Best Practices Workshop Sponsored by IAFTP and SKYbrary
1545 - 1615 Coffee 1615 - 1745 WATS/RATS BREAKOUT Session II
THURSDAY, APRIL 21
Training to Avoid Upsets in Aviation
Experienced Pilot Selection Techniques
1615 - 1745 RATS BREAKOUT Session II Mobile and elearning
Regional Airline Association (RAA) Training Committee Breakout “Meeting the Challenges of The New Reality” - Building on the previous session, the focus shifts from understanding the new reality to discussing how we will train in it.
0900 - 1030 Session 7 – Simulation Technology Update (all conference tracks) • Leo Klassen, Chief Technology Officer, CAE • John Carlton, Manager Simulation and Technologies Group, Thales • Jim Nazzaro, Senior Manager, FedEx Flight Training Simulation Engineering 1030 - 1115 Coffee
1115 - 1245 Session 8 – Focus on Mobile and e-Learning for Air Carriers (all conference tracks) • Captain Herbert Schwarz, Austrian Airlines, and Chair of the Aviation Industries Computer Based Training Committee (AICC), will moderate a panel of experts to discuss: - Air Carrier Learning Management Systems (SMS) - How to reduce cost but not quality - The role of iPads and other tablets now entering the cockpit
WATS Conference Chair: Chris Lehman • Chief WATS Moderator: Dr. Michael Karim • WATS Moderator: Peter Moxham
Sponsored by:
This session is for all conference tracks
This session is for all conference tracks
1400 - 1530 Session 3 – WATS Maintenance: Today’s Challenges – Tomorrow’s Solutions • Dr. William Johnson, Chief Scientist and Technical Advisor, FAA • Bill Ahl, Technical Fellow, The Boeing Company • Dennis Pelletier, Manager of Maintenance Training, Southwest Airlines and ATA Training Committee
1400 - 1530 Session 3 – WATS Cabin: Innovations in Training • Frank Ciupka, Head, Emergency Training, Lufthansa Flight Training • Ivan Noel, President, Inflight Innovations Inc. • Anna Mellberg Karlsson, Cabin Safety and CRM Instructor, NovAir
1615 - 1745 Session 4 – WATS Maintenance: A View from MROs and a Regulator • Ryan Goertzen, Manager of Training and Voluntary Reporting, AAR Corporation • Ercan Karatas, Avionics Instructor, Turkish Airlines Aviation Academy • Dragos Budeanu, Maintenance Training Section Manager - EASA Certification Flight Standards
1615 - 1745 Session 4 – WATS Cabin: Evolving AQP in the Cabin • Tiffany LaTour, Manager, InFlight Training Program Development, US Airways • Jessica Reese, Supervisor of Inflight Development, SkyWest Airlines, • Michelle Farkas, General Manager - Advanced Qualification Program, Delta Air Lines
0900 - 1030 Session 5 – WATS Maintenance: The Non-Technical Side of Technical Training • JJ Millano, Technical Instructor, Horizon Airlines • P. Kevin Gulliver, President, NIDA Corporation • Michael (Mac) McDaniel, Mgr. Maintenance Training, SkyWest Airlines
0900 - 1030 Session 5 – WATS Cabin: Successful Training Cultures • Stephen Howell, Director, InFlight Services Training, US Airways • Arzu Ozcelik, Turkish Airlines • Larry Parrigin, Manager of Curriculum and Program Development, Southwest Airlines
1115 - 1245 Session 6 – WATS Maintenance: Role of Simulation Technology • Bob Tyler, Global Learning Officer and Director of Training Center Standardization, CAE • Rudy Toering, Director of Maintenance Training Strategy and Marketing, CAE • Gustavo A. Términe, Director, Aircraft Training Center, Argentina • Pascal Retif, Manager Snecma Training Center
1115 - 1245 Session 6A – WATS Cabin: Training Challenges and Solutions • Lori J. Brown, College of Aviation, Western Michigan University • Colette Hilliary, FlightSafety international, Cabin/Flight Attendant Program Manager • Lenka Brady, Manager Inflight Training, JetBlue University
1415 - 1545 MAINTENANCE BREAKOUT
1415 - 1545 Session 6B – WATS Cabin: Current Cabin Issues • Sherry Saehlenou, CA Training Solutions • Ivan Noel, President, Inflight Innovations
“Bring on your Best Stuff” This session will involve supplier and user demonstrations of the latest maintenance training media, including videos, desktop simulation, interactive graphics displays, etc.
1615 - 1745 Dedicated Exhibition Time
1615 - 1745 Session 6C – WATS Cabin: Cabin Safety Issues • Richard Gomez, VP Education Services and Quality, MedAire,Inc. • Greg Nieberding, Baby B’Air, • Dr. Robert W. Mathews, Senior Safety Analyst, Office of Accident Investigation, FAA
This session is for all conference tracks
ss: This session is for all conference tracks
Maintenance Moderator: Dr. Bill Johnson
Cabin Moderators: Captain Al LaVoy and Jeanne Kenkel
Conference Program
WATS CABIN CREW
Conference program subject to change. Please refer to www.halldale.com/wats for the latest conference information.
WATS MAINTENANCE
Sponsored by:
Do three months worth of business in three days on the WATS 2011 exhibition floor L-4
I-4 BREAKOUT ROOM
128
BREAKOUT ROOM
629
127
226
227
427
327
527
526
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I-3
L-3
CENTRAL SEATING/DINING/LOUNGE
RATS PILOT CONFERENCE ROOM
617
519
615
116
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515
115
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613
I-2
MAINTENANCE CONFERENCE ROOM
L-2
TO & FROM CONFERENCES
CABIN CREW CONFERENCE ROOM
I-1
BREAKOUT ROOM
PILOT CONFERENCE ROOM
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To Hotel
10ft x 10ft Block FROM HOTEL
TO & FROM BUFFET TABLES
CONFERENCES
SOLD
OPEN
WATS REGISTRATION DESKS
WATS 2011 Exhibitors Adacel Systems, Inc. Aeronautical Systems Engineering (ASE) Aerosim Technologies, Inc. Aero Simulation, Inc. AICC Airbus Alsim AQT Solutions, Inc. (ASTi) Advanced Simulation Technology, Inc. Australian Airline Pilot Academy AXIS Binghamton Simulator Company (BSC) Boeing TFS CAE Christie Digital Systems Climb Level 4 CPaT Delta Air Lines
Dyned International East View Cartographic, Inc. ECA FAROS EDM Embry Riddle Aeronautical University (ERAU) - Worldwide Equipe Simulation FAA FlightSafety International, Inc. Flight Training International Flightline Training Services Frasca International, Inc. GE Aviation Systems, LLC GenAv Systems Ltd. Honeywell ICAO JETPUBS, Inc. (L/D)max Aviation Safety Group LivingSolids Mechtronix MINT Media Interactive Software Systems GmbH
Opinicus Corporation Orlando EDC Pan Am International Flight Academy Peak Pacific Pelesys Learning Systems, Inc. Piper Aircraft Pratt & Whitney projectiondesign as Quadrant Simulation Systems, Inc. Rockwell Collins RSI Visual Systems Safety Training Systems SCSI Sim-Industries B.V. SimPhonics, Inc. Symbiotics Teledyne Controls TFC Thales Xcelerate Media
For sponsorship and exhibiting opportunities please contact: USA - Zenia Bharucha [t] 407 322 5605 [e] zenia@halldale.com
RoW - Jeremy Humphreys [t] +44 (0)1252 532009 [e] jeremy@halldale.com
A Halldale Media Group Event
www.halldale.com/wats
Left
Conference report
Marc Parisis, vice president Training and Flight Operations Support at Airbus.
Chris Long attended the recent 2010 Airbus Training Symposium held in Rome, Italy.
W
ithin the aviation training industry there is continuous revision of training patterns, but every two years there is an opportunity for those who operate Airbus aircraft to make sure that they are up to date with the latest thinking and to contribute to the development of future training. In December 2010 this event, the Airbus Training Symposium, was held in Rome, Italy, and has became a veritable mini-United Nations as some 500 attendees from more than one hundred operators and major regulatory authorities from around the world gathered, not only to listen to the latest information from Airbus, but also to express their views, either through formal presentations or during the plentiful networking opportunities. Marc Parisis has recently taken up the role of vice president Training and Flight Operations Support at Airbus, inheriting the position from Jacques Drappier, who is well known as the previous face of Airbus Training. Parisis is passionate
about reinforcing the view that safety, and training for safety, is absolutely fundamental, and that success in this is very much dependent on close cooperation between all the stakeholders, embracing not only the airlines themselves, but also regulators, aircraft manufacturers and training providers. The conference therefore involved all these parties, and after the opening plenary session then guided the attendees to separate streams to address the specific interests of flight, cabin crew, maintenance and simulation and technology. Parisis has a very clear view of the criticality of training to establish the basic skills required of any of the disciplines. Whereas at one time there was a view that the new technology demanded that future pilots and maintenance teams were going to become primarily information managers, the logic behind the back-to basics call from recent conferences is clearly re-emphasised. It is the strongly–held view of Parisis that the skill of managing information is not
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New Standards – Together
the dominant one for an aviation professional, but rather that it is simply one of the many tools available to an individual, and for which there has to be appropriate training. A pilot has to have piloting skills first and foremost, a mechanic must have hands-on competencies, and an essential adjunct to those skills is the ability to confidently understand and direct automated systems. In such a dense and interesting programme it is perhaps unfair to single out individual topics, but there is little doubt that the delegates listened very attentively to the presentations on unreliable airspeed training, stall recovery procedure and a debrief on the engine failure of the Qantas A380. If ever there were to be a vindication of the triumph of training and experience over a complex failure this was it. As an encouraging example of the industry-wide focus on safety, the session on Training to Prevent Upset/High Altitude Flying ran through a DVD which shows a single approach to that situation that has been approved by all the major aircraft manufacturers and regulatory authorities. The simulation stream touched on the continuing evolution of the Airbus Standard Configurations and their relevance to the configuration of the aircraft being delivered off the production line. There was also a lively discussion on the ongoing industry work to develop objective assessment criteria for motion cueing systems. Airbus is clearly stepping up its open approach in supporting some 20 training device manufacturers, a wise move as orders are predicted to grow to approximately 25 new FFS per year for the foreseeable future. All of the streams featured not only the updates from Airbus, but also reports from the operators on the implementation of those changes. What was very apparent was the close relationship and open communication between the manufacturer and the end users – there was energetic debate throughout the conference. Parisis' belief is that in order to meet the new standards of training all the players have to work together – and that was obvious in the theme and ambiance of the conference in Rome. cat
ISSUE 1.2011
Image credit: Airbus.
Left
Conference report
Gerald Dillingham, Director of Civil Aviation Studies at the U.S. Government Accountability Office. Image credit: Aerosim.
Aerosim Symposium Highlights US Student Pilot Funding Crisis The Pilot Training Funding Crisis Symposium organized by Aerosim and supported by Halldale Media Group, was held December 14, 2010 in Sanford, Florida. Chuck Weirauch reports.
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A Perfect Storm
CAT MAGAZINE
ISSUE 1.2011
M
obilized by the looming pilot shortage exacerbated by the lack of educational funding for student pilots, leaders in the US aviation training community met recently in the Orlando area to determine how airlines, flight schools and other stakeholders in the aviation industry must move forward together to find solutions to the funding problem. More than 80 representatives of flight schools, airlines, aviation consulting groups and academia took part in the event. The consensus of the group was that unless a united action is taken soon, the entire aviation industry will be seriously affected by the lack of new pilots.
Aerosim vice president Mark Sawyer served as symposium moderator. He provided an opening summary of how the future anticipated level of ATP certified pilot retirements, the projected rising
demand for pilots, the 18 percent annual decline in US student pilot certificates, the reported 50 to 80 percent decline in US student pilot enrollments, the virtual elimination of student funding and the increased training hours mandated by HR 5900 are creating a “perfect storm” that could severely impact the aviation industry. Rather than just reacting individually when the crisis arrives, Sawyer urged symposium attendees to become proactive together. “It’s time for action,” Sawyer emphasized. “This situation calls for involvement by all major stakeholders in the industry to find ways to fund student pilot training.” Aerosim's financial manager Keith Dauderman told the audience that five years ago 14 banks were providing student loans and in 2010 there were none. But the fear "that keeps him up at night" is the lack of flight instructors in the US, the number of which is declin-
ing significantly. One answer would be to offer a career path for permanent flight instructors, but flight schools will have to pay more to keep them, he pointed out. Kit Darby also stated that the inability to fund pilot training will be a serious problem - one that is about to put the entire industry at risk. While some feel that the number of pilots returning from furlough will help prevent a shortage, he said that this is no solution. Darby also said that the airline industry has been doing a poor job of communicating the many benefits of a commercial airline pilot career to potential students.
Enrollments Jim Higgins, assistant professor at the University of North Dakota Aerospace, confirmed that US domestic student enrollments have been declining and that fewer students are interested in an aviation career. He also addressed the HR 5900 1,500-hour flight time to ATP certification rule, saying that several studies have shown that flight time is not a good predictor of competence. However, the real “killer” element of the law is the 500 hours of cross-country flight time because of the amount of time taken to complete this requirement, Higgins said. He also pointed out that foreign airlines stand to benefit from HR 5900, since they are more than willing to hire US students as first officers with 250 hours of flight time. Training providers are looking to the ongoing Government Accountability Office (GAO) Pilot Training Study to provide a means for some of the industry's concerns about HR 5900 to reach the US Congress. Gerald Dillingham, GAO director of civil aviation issues, told symposium members that the airline pilot supply problem is likely to get larger, particularly because of HR 5900. The GAO was asked by the Chairman of the House Subcommittee to look at the issue of what the pilot supply and demand is, and the resources needed to supply pilot training while looking at the quality of the FAA oversight of the train-
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ing industry. Dillingham encouraged the industry to submit recommendations and commentary to his office concerning both HR 5900 and the pilot supply issue and pledged to help the FAA come up with the means to resolve both issues.
Funding
Top More than 80 representatives of the US aviation community took part in the event. Above John Thomas of L.E.K Consulting (left) with Aerosim's vice president and symposium moderator Mark Sawyer.
The symposium was rounded out by John Thomas of L.E.K Consulting, who said that US airlines will have to look outside of the industry to maintain an adequate supply of pilots. He also said that the US will need to look at how the rest of the world has dealt with the pilot supply issue. "The US government stands to lose $20 billion in tax revenue if it does not address this issue, and that is just one of the real costs of not finding a solution," Thomas pointed out. "The role of all aviation stakeholders has to improve, since many have turned their backs to the student pilot training issue. We can't afford to not fix this problem." cat
For more information on how Aerosim can help with your training needs, please contact info@aerosim.com or visit us at booth 5B30 at the 2011 APATS at Asian Aerospace.
ISSUE 1.2011
Both Images: Aerosim.
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Pat Greenhill, Director of the FlightSafety Academy in Vero Beach, Fl, said that there is a student pilot loan funding crisis at his flight school and that it is currently seeking other funding alternatives for student bank loans. One proposed by FSI VP Terry Hibler is to employ the Build America Bond Program, with both major and regional airlines agreeing to purchase certain amounts of the bonds. The industry is going to have to work together to fund alternative funding solutions for pilot training such as this one to help address the looming pilot shortage problem, he summed up. Airlines were also well represented at the symposium. Darrin Greubel, chief pilot for Atlantic Southeast Airlines (ASA) said that the airline hired 70 pilots in fourth quarter of fiscal year 2010 and that ASA is looking forward to increased hiring in 2011. He also pointed out that ASA supports the Pilot Career Initiative. Eric Morris, system chief pilot for Compass Airlines said that lower time pilots tend to perform better. He also said that airlines need to work with flight schools, particularly in candidate screening. Laura Parnell, Delta Air Lines Flight Operations manager, said that there was a recognized need to improve the pilot supply chain.
Corporate Profile
Diversification, Expansion And A Look Towards The Future Chuck Weirauch visited Pan Am International Flight Academy at its headquarters in Miami and found out how it turned the economic crisis into an opportunity.
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ike most aviation training providers, Pan Am International Flight Academy (PAIFA) faced the same challenges when the global recession hit in 2008. Should the flight school cut back its operations, close its doors, or reinvent itself? Rather than deciding to just survive, the leadership of the oldest continuously operating flight school in the US decided to turn the economic crisis into an opportunity. The result is a more diversified organization, providing not only a wide variety of flight crew training, but flight engineer, flight attendant, emergency, air traffic controller, dispatcher and maintenance training as well. For example, the Academy is currently providing ATC training for a class of Iraqi students for that country’s government. “By necessity, we have become a fullservice training organization,” said Greg Darrow, senior director of Sales. “We have more type rating program variants than anyone else in the industry, but we are not just a simulation training company any more by any stretch of the imagi-
nation. Providing a full-service training solution allows our airline customers to concentrate more on their core business.”
Above A new Rockwell Collins-built B737-NG FFS was delivered to PAIFA's training center in Miami in April 2010.
Diversification Not only does the flight school benefit from expanding its capabilities, but its customers do as well, according to the Academy’s president and CEO Vito Cutrone. The diversification has allowed Pan Am to become a single-solution provider for airlines and other customers, making training programs easier and more cost-effective for airlines to operate. “Being a single-solution training provider means that customers don’t have to use multiple vendors,” Cutrone said. “They can now negotiate for all of their training to be done at one location. We can even provide them with their inhouse training manuals, for example. We are committed to diversification, since it has forced us to get better and really grow as a company while providing benefits to our customers. ” Just as Pan Am has diversified and
Image credit: PAIFA.
expanded its operations, it has also done so with its customer base. Once focused on major airlines, the company now supports both large and small operations, even those with a single aircraft. “We never say no to any carrier aircraft fleet types, or one-offs,” Cutrone said. “If it flies, we will figure out how to teach it.”
Expansion One of Pan Am’s more recent expansions was the acquisition of Aeroservice Aviation Center in Miami in September of last year. In doing so, the Academy gained its seventh training facility in the US operating under its Part 142 certificate, along with that firm’s training assets. Overall, Pan Am now operates and markets time on over 65 full-motion simulators, flight
Above PAIFA is currently providing ATC training for a class of Iraqi students for that country’s government. Image credit: PAIFA.
training devices and training programs. In addition to FAA certifications, the Academy is also authorized to provide JAA, EASA and some ICAO certifications as well. Pan Am also has training facilities in Denver, Colorado; Cincinnati, Ohio; Minneapolis, Minnesota; Memphis, Tennessee; and Las Vegas, Nevada. Overall, the Academy has more than 300 employees. Aircraft types supported range from the C-208 Caravan, Saab 340 and CRJs through Airbus, Boeing, Embraer, Douglas and McDonnell Douglas aircraft. In addition to commercial and regional airline training, the Academy also offers an airline career development ab initio training program. “The Aeroservice acquisition just made economic sense, and has helped reduce our expenses dramatically,” Cutrone said. “It’s also a benefit for our customer base, which overlaps the Aeroservice one considerably. It’s better for all of our customers, since it provides a broader base of simulators to schedule across. We have also been able to make some improvements, which makes us stronger, better and more attractive. The results have been dramatic and have exceeded our expectations.” Pan Am’s diversification and recent expansion is also expected to follow the recent upturn in airline traffic and revenue. Cutrone said that the Academy’s business has remained strong ever since July 2010. This trend has led the flight school to plan its expansion in geographic areas of the globe where there has recently been and will be in the future a rapidly growing need for airline pilots and crews. Always strong in Latin America, Pan Am expects to have a training facility in that region “very shortly,” Cutrone said. Other regions where the Academy hopes to have a physical presence include Africa and Asia, according to Pan Am Executive VP Eric Freeman. Customers already in those regions will lead any development in those areas, he explained. He expects that the company will have simulators “offshore” the US coastline within the next 12 months. While developing flight training facilities in other countries can be a challenge, one big advantage for Pan Am is the rich heritage associated with the former airline’s brand name, Freeman said. People around the world still have a positive image of the name because of the airline’s pioneering aviation achievements, he explained. “We are creating a whole new market introduction when people think about Pan Am,” he summed up. cat
EATS (Prague) -9 Nov 2 0 11 8 -
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2011 2011 European Airline Training Symposium 8-9 November 2011 Clarion Congress Hotel, Prague, Czech Republic.
European Airline Training Symposium For further details regarding sponsorship and European Airline exhibiting possibilities, please contact: Training SymposiumZenia Bharucha Jeremy Humphreys Tel: +44 (0)1252 532009 Tel: +1 407 322 5605 Email:EATS jeremy@halldale.com 2011 Email: zenia@halldale.com Prague EATS 2011 halldale.com/eats Prague
World News & Analysis
Seen&Heard A compendium of current news from the civil aviation training industry, compiled and edited by the CAT editorial team. For the latest breaking news and in-depth reports go to www.halldale.com.
Pilot Training CTC’s Record Pilot Placement Figures Indicate Substantial Industry Recovery – CTC Aviation has announced that in Q4 of 2010 it received requests from its client airlines to train over 360 new pilots to be ready in time for the 2011 summer season. Since January of 2010, CTC Aviation Group has seen a dramatic increase in the demand for pilots from client airlines suggesting a substantial industry recovery. “This has without doubt, been one of the busiest seasons we have experienced with regard to pilot placement. We are seeing partner airlines requesting pilots for the 2011 season far earlier than in previous years and we are delighted to be able to support our clients as we move into these more positive times,” said Captain Lee Woodward, head of CTC Wings and executive director for CTC Aviation.
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FFS News
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THY’s New Thales A330 – Turkish Airlines has received full Level D qualification from the UK CAA, for their A330 Reality Seven full flight simulator at the THY Training Center in Istanbul. In addition to the planned A330 GE engine evaluation, Thales also brought forward by six weeks, the Rolls Royce engine interchange update into this initial approval. Training may now commence on both A330 engine fits. Three New FFSs for JATS – Jordan Airline Training and Simulation (JATS) has introduced three new full flight
Above The A330 Reality Seven full flight simulator at the THY Training Center in Istanbul. Image Credit: Thales.
simulators to its fleet. It has acquired a B737-800NG, a B767-300ER and Embraer 170/190 full flight simulators from Thales and FlightSafety International for a total amount of US$30 million. At a ceremony attended by ambassadors, Jordanian and international aviation companies’ CEOs, and members of the Jordanian and international aviation industry, new training contracts were signed between JATS and Middle East Airlines, Syrian Air, Iraqi Airways, Gulf Airways, Egypt Express, and NAS Air. A five-year exclusivity contract was also signed with Royal Jordanian Airlines. CAE Wins C$65m for Five FFS Contracts – CAE has sold five CAE 7000 Series Level D full-flight simulators
(FFS): an Airbus A380 FFS to Qantas Airways; three Boeing 737NG FFSs and a CAE Simfinity™ integrated procedures trainer (IPT) to Shanghai Eastern Flight Training Centre (SEFTC), the training subsidiary of China Eastern Airlines; and an A320 FFS to an undisclosed customer in India. The contracts are worth more than C$65 million at list prices and bring the total number of FFS sales that CAE has announced during fiscal year 2011 to 22. EPST Orders MPS A320 Sim – European Pilot Selection & Training (EPST) has ordered a full size A320 cockpit fixed base simulator from Multi Pilot Simulations b.v. (MPS) that will be delivered in 2011. The order comes after the successful implementation of the MPS B737800W simulator by EPST. Mechtronix A320 FFS Orders – Mechtronix Systems has received orders for two A320 FFS X™ simulators, both to be qualified Level D. The orders include
Diamond Aircraft to Ethiopian Airlines – Diamond Aircraft has delivered four DA40 NG aircraft to Ethiopian Airlines. These are the first DA40 NG out of a batch of 10 aircraft and one simulator to be delivered to Ethiopian Airlines. This is the first investment in 35 years by Ethiopian Airlines for new training aircraft. Patria Tecnam Aircraft – Patria’s Pilot Training has ordered nine Italian made Tecnam P2002JF De Luxe aircraft for basic flight training purposes. The first aircraft will be taken into use in February 2011 while the rest of the fleet will arrive in Helsinki in May. Tecnam P2002JF’s will replace Patria’s current fleet of seven FFA AS-202 Bravo aircraft. Patria has also reserved an option to order three more Tecnam’s during 2011.
Training Services Blue1 Sign Training Agreements – Oxford Aviation Academy (OAA) and Blue1 have signed a long term agreement whereby OAA will provide a turnkey simulator hosting and operational support solution (OAA Total Simulator Support) on Blue1’s Boeing 717 full flight simulator at OAA’s Stockholm training facility. The simulator will be the only Boeing 717 Level D full flight simulator in Europe and is expected to be ready for training in March 2011. OAA will be responsible for all engineering, maintenance, facility management, customer services and quality support for the simulator. Airbus CCQ Training – Ansett Aviation Training has received the Civil Aviation Safety Authority’s approval to conduct Airbus Cross Crew Qualification training for pilots endorsed on the A330/A340 aircraft and transferring to the A320 aircraft. The training course consists of four days of CBT training on the A320 systems followed by five full flight simulator sessions in the A320 simulator.
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ISSUE 1.2011
Training Aircraft
Kangan Institute and LTT Partner – Kangan Institute’s Aviation Industry Training Centre (AITC) and Lufthansa Technical Training (LTT) have signed a cooperation agreement about the provision of courseware and examination service. The agreement will see the AITC deliver category B1 and B2 basic training according to the European Aviation Safety Agency (EASA) standards by using Lufthansa Technical Training’s industry Training Material. The training will be completed by EASA approved basic examinations conducted by LTT. (L/D)max Aviation Safety Group Launch – Offering a variety of courses that provide specialized education and training opportunities to individuals in the aviation field, (L/D)max Aviation’s team of experienced instructors and knowledgeable staff are moving aviation safety forward on an international scale. In addition to courses that provide instruction and training in aviation safety, (L/D)max Aviation places a strong emphasis on cabin safety. As part of a movement to further train and educate those individuals in the aircraft, working daily to ensure passenger safety, (L/D)max Aviation has developed partnerships with industry leaders to provide a new level of service to cabin personnel. Airbus and CAE Renew Training Services Agreement – Airbus and CAE have agreed to renew their flight crew training services cooperation agreement through to 2017.The cooperation began in 2002, and provides Airbus operators with a joint global network of training centres with the largest fleet of full flight simulators (FFS) for Airbus aircraft types, standardized courseware and expert instructors. The Airbus-CAE cooperation that began with 10 training centres, now has 18 training centres and 60 full flight simulators in Asia, India, the Middle East, Europe, North and South America. transavia.com and KLM Choose FSC Amsterdam – transavia.com and KLM have selected Flight Simulation Company (FSC) as their exclusive partner for the provisioning of over 20,000 hours of B737-NG full flight simulator capacity for the next three years. FSC will make available full flight simulator capacity on Boeing 737-800
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one A320 FFS X™ for the Mexican carrier Interjet and one for an undisclosed customer in the Middle East region. This will be Interjet’s first FFS and the first A320 full motion simulator to be installed in Mexico in 12 years.
World News & Analysis
FFS’s in order to fulfill the entire training requirement of transavia.com, currently operating over thirty B737-NG aircraft in the Netherlands and France. SR Technics and Etihad Training Services Contract – SR Technics and Etihad Airways, the national carrier of the United Arab Emirates, have signed a five year contract for full technical training support. The agreement covers technical training on all Airbus and Boeing types and includes basic and specialized training. The training will be mainly provided in Abu Dhabi with other locations worldwide as required by Etihad. Baines Simmons and GAA Partnership – Baines Simmons has entered into a safety training partnership with the Gulf Aviation Academy (GAA) in Bahrain to deliver specialist training and consulting services. The strategic partnership will enable aviation regulators, airline operators, MROs and continuing airworthiness management organizations in the region to directly benefit from Baines Simmons’ services and training courses with training delivered at Gulf Aviation Academy. B747 Type Rating Training – Baltic Aviation Academy has expanded its capability list by adding Boeing 747-400 type rating courses. It has become the first approved type rating organization (TRTO) in the Baltic region to start a
training program for the Boeing 747 type of aircraft. The approval for training was issued by the Lithuanian Civil Aviation Administration. The ground training courses will be organized at the Baltic Aviation Academy facilities in Vilnius, and simulator training will take place in the UK. The company has also signed cooperation agreements with professional type rating instructors from Germany, Holland and Spain.
Flight Schools Aerosim Hosts CAAC and Shenzhen Airlines – As one of a few flight schools in the United States to train Chinese students to become pilots, Aerosim Flight Academy hosted inspectors from the Civil Aviation Administration of China (CAAC) for an annual inspection. Sixty student pilots from the Civil Aviation Flight University of China (CAFUC) arrived in December with more students expected in 2011 from various airlines in China. China’s Shenzhen Airlines, which is expected to send 24 students in February, also visited Aerosim Flight Academy. Aerosim Obtains Title IV Federal Funding – Aerosim Flight Academy has obtained Title IV funding to help aspiring pilots get the necessary funds
to begin the school’s Professional Pilot Program. Title IV schools are eligible to offer many types of federal loan and grant programs including Pell Grants, Parent Plus Loans, and Stafford Loans – and financial aid may be available to those who qualify. Aerosim is accredited by the Accrediting Commission of Career Schools and Colleges and provides FITS training, the FAA Industry Training Standard. Pan Am International Flight Academy A320 Certification – Pan Am International Flight Academy has received Level C qualification for its A320 simulator. Located in Miami, Florida, the sim is leased from GE Capital Aviation. Manufactured by CAE, it is equipped with state of the industry training capabilities including Enhanced GPS and complex wind shear modeling. Flybe FSI Sims for New Training Academy – Flybe has selected FlightSafety International to provide full flight simulators for the Bombardier Q400 and Embraer E-Jet 170/190 aircraft for the new Flybe Training Academy located at Exeter International Airport in the United Kingdom. The Bombardier Q400 simulator is scheduled to be installed in the spring of 2011. FlightSafety will provide Flybe with Embraer E-Jet 170/190 training services at its facili-
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Christie Matrix SIM Contributes to FAA Level D Award for FFS
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Group Editor Marty Kauchak learned that features in Christie’s StIM visual projection system were carried over to the company’s new SIM projection system. Christie announced that the new Christie Matrix SIM simulation projection system in combination with RSI’s Raster xT image generator has been qualified under the Federal Aviation Administration CFR Part 60 Qualification Performance Standards for complete unrestricted training. The projection system is driving RSI Visual System’s recently completed visual display upgrade for Sabre Updates’ B747-200 full flight simulator, located at the Kalitta Air Training Center in Ypsilanti, Michigan. The Christie projection system provides a technology enhancement for the training audience, as it replaces a raster caligraphic CRT projector. The Matrix SIM is based on Christie’s Matrix StIM™ LEDbased simulation projection system, that has been viewed by CAT at a previous I/ITSEC and has found favor with military training audiences. “One of the key features [of the StIM] is the ability to input and display a completely separate infrared channel for the purpose of night vision goggle stimulation,” Dave Kanahele, director of Simulation Solutions at Christie, told CAT. Other StIM
feature and performance enhancements include the ArrayLOC capability which allows the system to work as a unified display system as opposed to a series of projectors. As in many technologies that migrate from military training and mission rehearsal systems, and application, to the civil aviation community, the SIM is a carry over with all of the StIM’s features in terms of scalability, image quality and other attributes – without IR capabilities. “The rest of the technologies – the features, the performance enhancements all carry over between the StIM and the SIM,” Kanahele emphasized. When CAT spoke with Kanahele in January, he said another Matrix SIM projection system would be installed later this spring in a Kalitta full flight simulator. Kanahele also sees a small but growing interest in NVG capabilities by the civil aviation community. “There’s the potential for more civil applications, as well as military applications. We’ve been doing quite a bit of development over the last year in terms of how to leverage that capability at the system level.” NVG customers in civil aviation are expected to include helicopter-supported first response, search and rescue, and other missions.
ties in Amsterdam and at the Paris Le Bourget airport until the new simulator is installed in early 2012. OAA Thomas Cook Agreement – Oxford Aviation Academy has signed a six-year Flight Simulator and Training Support Agreement with Thomas Cook airline. The agreement covers the provision of full flight simulator facilities for the A320, A330, B757 and B767 aircraft types at OAA Manchester and OAA Heathrow training centres. In preparation for this support contract, a B757/B767 simulator was relocated to Manchester and an A320 simulator will be installed there in the first quarter of 2011. OAA in Australia – Oxford Aviation Academy has further extended its JARFCL approved ab initio pilot training capability through securing UK CAA approval of their Melbourne-based training centre for both ATPL Integrated and Modular airline pilot training courses. The first students to benefit from this new European approval of the OAA Australian training centre are from both the Bahrain-based Gulf Aviation Academy (GAA) and Iraqi Airways who commence their foundation flight training in Melbourne in late 2010.
Training Centers
Maintenance Training ARSA Maintenance Scholarship – The Aeronautical Repair Station Association (ARSA) has established a $500 aviation maintenance scholarship through the Northrop Rice Foundation (NRF). The award will go to a student attending a Federal Aviation Administration certificated Part 147 Aviation Technician School, with the winner selected by NRF’s Board of Directors. The development of a qualified technical workforce has long been one of ARSA’s top priorities as members routinely list a shortage of skilled labor among the industry’s biggest challenges.
New EWIS Training Developed – Link & Learn Aviation Training and infoWERK multimedia have announced the release of the electrical wiring interconnection system (EWIS) initial and recurrent training. Following several aircraft accidents and in-flight smoke and fire events, Aviation Accident Investigators have specifically cited the need for improved training of personnel to ensure adequate recognition and repair of potentially unsafe wiring conditions. Subsequently EASA and FAA both adopted the training requirements developed by ATSRAC, a Committee formed by the NTSB. Jet Aircraft Maintenance Selects CPaT – Jet Aircraft Maintenance, Inc. based in Miami, Florida, has introduced CPaT’s library of flight training computer-based training (CBT/WBT) courseware into its maintenance training curriculum and is using CPaT’s Learning Management System (LMS). ATR Partners with Mechtronix – Mechtronix Systems Inc. has announced that ATR has acquired seven maintenance flight simulation training devices (MFSTD), also named virtual procedure trainer (VPT) by ATR, featuring all ATR current variants (72-500, 42-500, 72-200 and 42-300) to be deployed at ‘Reference Training Centers’ (RTC) strategically located to serve ATR airline customers. Crew will have access to the MFSTD’s to learn and practice systems and procedures for various training schemes including type rating or recurrent checks.
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Malaysia Airlines New Training Centre – Malaysia Airlines (MAS), together with CAE has opened its new B738 simulation training centre in Glenmarie, Subang. The new train-
ing centre, maintained and operated by CAE, features a CAE 7000 Series Boeing 737-800 Level D full flight simulator and a CAE Simfinity B737-800 integrated procedures trainer (IPT). SimCom Training Centers Expands into Dallas – SimCom has completed the acquisition of the former PrestoSIM training center located near the Dallas/ Ft. Worth Texas International Airport. SimCom will greatly expand the former PrestoSIM operations by updating the existing simulators and adding new flight training devices and training courseware. In addition to the Cessna Citation 500 series and King Air Model 200 training courses, SimCom will be adding simulator training for the King Air C90, King Air C90B, all turboproppowered Twin Commander models, Piper Cheyenne/II and Cessna 421.
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Pilot Training Best Practices Portal at WATS A special 90-minute workshop will be conducted for attendees of WATS 2011 to introduce the International Association of Flight Training Professionals (IAFTP) Pilot Training Best Practices Portal on SKYbrary. Participants will have the opportunity to explore the power of SKYbrary and learn how they can use this new portal to help improve global pilot training and instructor professionalism. “Pilots of any type will find this workshop a valuable way to learn about SKYbrary and how it can help in training,” commented William R. Voss, president and CEO of the Flight Safety Foundation. “Having been involved in its creation, I can say without reservation that it is an unparalleled tool in the world of aviation safety.” IAFTP is an international organization dedicated to the identification, recognition, and timely communication of demonstrable global pilot training best practices. It has evolved out of a three-year discussion about very light jet training practices and was first announced publicly at WATS 2010. IAFTP members are flight training professionals directly involved in the conduct and/or support of pilot training activities. Its singular goal is to work toward improving the competency of all pilots – in airline, air taxi, business, and general aviation – so as to enhance overall aviation safety. SKYbrary is a wiki created by the European Organization for the Safety of Air Navigation, International Civil Aviation Organization, and the Flight Safety Foundation to create a comprehensive source of aviation safety information freely available online. It was launched in May 2008 with a goal to capture authoritative aviation industry information and create cumulative knowledge, especially with regard to critical safety issues. For more information and to register for this workshop (free for attendees of WATS 2011), contact Robert Barnes at RBarnes@iaftp.org
The MFSTD’s will come with touch screens for an easy navigation on all panels, controls, indicators and displays within the flight deck. They will also include active systems schematics and 3D interface for key systems.
ATC Training BEST ATC Simulator at Malaysian Aviation Academy – The Malaysian Aviation Academy (MAvA) and Department of Civil Aviation in Kuala Lumpur have officially commissioned Micro Nav’s BEST simulator installed in conjunction with Puncak Teknologi at the Malaysia Aviation Academy. Puncak Teknologi has equipped the Academy with a complete range of ATC simulators, including a 360-degree 3D tower simulator, a 240-degree 3D tower simulator, two radar simulators, two procedural simulators, a language laboratory, a search and rescue simulator, an AFTN simulator and two debrief rooms. In total, the simulation suite includes over 120 BEST working positions. HungaroControl Establishes Airspace Simulation Centre – Hun-
Commercial Aircraft Sales Nov 19 2010 – Feb 1 2011 Aircraft type
Number
B737NG 45 (incl. 7 PR) B737-800 2 B737-900 13 B737/777 200 B777-300 2
CIT Alaska Airlines Alaska Airlines China American Airlines
EMB190 10 EMB190 15 (incl. 5 opt) EMB195 8
CDB Leasing/ China Southern Dniproavia/Aerosvit Lufthansa
CRJ700NG Q400
Skywest spiceJet
4 15
Visual Systems MPS Turns to projectiondesign for Pilot Selection and Training – As part of a unique initiative designed to reduce the cost of flight simulation implementation, a total of ten DLP® projectors from Norway’s projectiondesign have been supplied to Dutch-based technology manufacturer MPS for use in their training simulators. A new company based in Groenekan, Netherlands, MPS (Multi Pilot Simulators) has been set up by Dick Verburg.
Operator/Buyer
A320 30 Virgin America A320neo 30 Virgin America A320 30 IndiGo A320neo 150 IndiGo A320 15 easyJet Plus order conversion of A319 to 20 A320 A320 50 LAN Conf of MOU July 2010 A320 8 Avolon A321 12 Thomas Cook Group A330-300 2 TUI/Corsairfly A330-300 12 GECAS A380 6 Asiana
garoControl is to establish a regional, training, simulation and R&D institution following a contract signed by EUROCONTROL integrating the air traffic control services on the continent and the company. The objective of the venture is to become the centre of R&D and simulation activities supporting air navigation and to promote the professional cooperation of the state in the region in order to make the forthcoming integration of the union successful. The centre will allow working out new air traffic solutions, testing and approving them. The new venture takes over the place and role of EUROCONTROL’s CRDS (CEATS Research, Development and Simulation Centre) closed last year.
SSJ100 20 (incl. 5 opt) Interjet Mexico
Courseware Pelesys and Cargojet e-Learning – Pelesys Inc. and Cargojet, Canada’s cargo airline, have signed an agreement to provide Cargojet with a Learning Management System (LMS) and an Exam and Assessment Generation System (EGS). Pelesys will also provide the B757 and B767 Flight Crew courseware, as well as its library of 27 specialty courses including RNP/RNAV, Dangerous Goods and Contaminated Runway Operations, to Cargojet. CPaT and Alliance Aviation Contract – Alliance Aviation in Detroit, Michigan, has introduced CPaT’s entire library of flight training computer-based training (CBT/WBT) courseware and specialty programs into its training curriculums. CPaT also included the CPaT Learning Management System (LMS) in the deal. Also Baltic Aviation Academy in Lithuania has introduced CPaT’s entire library of flight training
computer-based training (CBT/WBT) courseware and specialty programs into its training curriculums. Baltic is also using the CPaT Learning Management System (LMS). CPaT’s SKYEBROWSER Goes to COPA Airlines – CPaT has supplied SKYEBROWSER to COPA Airlines, based in Panama City, Panama. SKYEBROWSER provides delivery of any legacy CBT or desktop simulation program over the web or phone data service without the need for expensive and unnecessary courseware conversion. SKYEBROWSER makes distributed learning available from existing LMS systems to any PC, Mac, iPad, iPhone, iPod Touch, Netbook, Droid phones or HP Slate amongst others. Any legacy PC courseware such as Authorware, Flash, Shockwave, Toolbook, and desktop simulations can be delivered via SKYEBROWSER with no conversion at all. AmeriJet to Use CPaT B767 Training – CPaT has sold its B767 flight training computer-based training (CBT/WBT) courseware to AmeriJet International Inc., based in Fort Lauderdale, Florida. Another service being provided by CPaT is the use of CPaT’s Learning Management System (LMS).
Cabin Crew Training Virgin America Awards Contract to Spatial – Spatial Composite Solutions, the Dubai-based manufacturer of crew training devices, has been awarded a contract to design, build and install an Airbus A320 cabin service trainer at Virgin America’s headquarters in Burlingame, California. The cabin service trainer is a 1:1 scale replica of an actual Airbus A320 fuselage and features an enhanced cabin layout complete with galleys, seats, overhead stowage bins, operational PSU’s and an over wing exit. ANA Hiring Cabin Crew – All Nippon Airways Co. (ANA) is to employ some 400 contracted cabin attendants from new graduates in March 2012, the highest number since fiscal 2007 when it hired 417 cabin attendants. It will be doubled from the 206 people who will join the company as cabin attendants this April, as the airline steps up its recruitment to expand international flights.
Bombardier Global Express pilot training at the Dubai centre. Gainjet is a leading worldwide private aircraft charter operator and management company with headquarters in Athens, Greece. CAE also provides training for Gainjet pilots on the Embraer Phenom 100 aircraft at Embraer-CAE Training Services in Burgess Hill, UK and the Gulfstream G200 at the CAE North East Training Center in Morristown, New Jersey. Emirates-CAE Flight Training will also expand its training in Dubai. Executive Aircraft, Senegal Airlines Train with ECFT – Emirates-CAE Flight Training (ECFT) has started two new customized pilot training programs at the Dubai centre with middle-eastern charter service Executive Aircraft Services and Senegal Airlines of Africa. The training programs include simulation-based pilot training for Airbus, Bombardier, and Hawker Beechcraft aircraft platforms. FSI and Gulfstream Offer New PlaneAdvantage Training – FlightSafety International has introduced the new Gulfstream PlaneAdvantage™ course for pilots of Gulfstream GIV, GV, G350, G450, G500 and G550 aircraft. The comprehensive course will allow pilots to experience and understand the outer limits of the flight envelope of their Gulfstream aircraft. The course is designed to instill confidence in the capability of the aircraft and to help ensure pilots are fully prepared for challenging and unusual circumstances. It offers classroom and full flight simulator training as well as an optional section that includes flying in an actual aircraft. FSI Challenger 605 Training in Europe – FlightSafety International is to offer training for the Bombardier Challenger 605 aircraft in Europe. Training is scheduled to begin in early 2012 at the company’s London Farnborough Training Centre
The award-winning Christie Matrix StIM™ is an intelligent display that self-adjusts color and brightness levels in real-time and offers rock-solid system stability. With no consumables, the Christie Matrix StIM features extraordinarily long life, quality and ease of service. Low power consumption directly translates to low operating heat, less cooling requirements and cost savings in electricity. Count on years of virtually maintenance-free operation, for a noticeably low sustainment cost.
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TAKING SIMULATION TO NEW HEIGHTS. BRINGING COST OF OWNERSHIP TO NEW LOWS.
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www.christiedigital.com/CAT 1-866-880-4462
CHRI2672 MatrixStiMAd_CAT2_Oct-10_Final.indd 1
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FSI Beechcraft King Air 350 FFS Qualified – FlightSafety International’s new Beechcraft King Air 350 full flight simulator has been qualified to Level D by the US Federal Aviation Administration. The simulator is located at FlightSafety’s Hawker Beechcraft Learning Center in Wichita, Kansas. It features the Rockwell Collins Pro Line 21 Integrated Avionics System and is equipped with FlightSafety’s VITAL visual system and electric motion and control loading technology. FSI Dassault Falcon 7X FFS Now Level D – FlightSafety International’s new Dassault Falcon 7X full flight simulator has been qualified to Level D by the US Federal Aviation Administration, the General Authority of Civil Aviation of Saudi Arabia, and the European Aviation Safety Agency. Training will begin in January 2011 at FlightSafety’s Dallas/Fort Worth Learning Center. Emirates-CAE Flight Training Signs Gainjet – EmiratesCAE Flight Training (ECFT) has signed of a contract with Gainjet Aviation SA for Gulfstream G450, Gulfstream G550 and
© 2010 Christie Digital Systems USA, Inc. All rights reserved.
Business Aircraft Training
10/21/10 1:19:32 PM
New LearNiNg TechNoLogies
coNfereNce
2011 February 23-25, 2011 Orlando, Florida
Training, Education and Job Performance Improvement Featuring Application Descriptions on: • Gaming & Simulation for Training & Job Performance Improvement • Knowledge Management Systems • Mobile Learning • New Technologies & the Marketplace • Virtual Worlds • Social Media
Who Attends: • Decision makers involved in the selection and implementation of technology-based solutions for training, education and performance support. • Corporate and Industrial Trainers • Government and Military Professionals • Academic University Professionals
For over 35 years the Society for Applied Learning Technology® (SALT®) has sponsored conferences which are educational in nature and cover a wide range of application areas such as e-Learning, web-based training, mobile learning, interactive multimedia in education and training, learning management systems (LMS), instructional systems design (ISD), and performance support systems. These conferences provide attendees with an opportunity to become familiar with the latest technical information on applications, technologies, and on methodologies for implementation. In addition, the conference provides a venue for interaction with other professionals in the field. SPonSorEd by
Register Online at www.salt.org Society for Applied Learning Technology®
Phone: (540) 347-0055
Fax: (540) 349-3169
Email: info@salt.org
New ICAO Helicopter Flight Training Criteria – Under the auspices of the Royal Aeronautical Society (RAeS), an International Working Group (IWG) has been working for the last four years on developing new criteria for the classification and qualification of civil helicopter flight simulation training devices (FSTDs), based on pilot training tasks. The intention is for the International Civil Aviation Organisation (ICAO) to publish a new volume of the Manual of Criteria for the Qualification of FSTDs - Document 9625 dedicated to helicopters and its subsequent adoption by civil aviation authorities worldwide. Swiss AviationTraining and Rega Partnership – Swiss Air Rescue (Rega) and Swiss AviationTraining (SAT) have announced the formation of a long-term partnership. Under the terms of the agreement, the new Rega helicopter simulator will be installed at the Swiss AviationTraining centre during 2012 and become operational by the end of the same year. For its part, SAT will make the required operating space available, ensure the simulator’s daily readiness and provide the necessary support and maintenance work. The new simulator is an AgustaWestland Da Vinci. CAE Acquires CHC’s Helicopter Training – CAE has signed an agreement to acquire CHC Helicopter’s helicopter flight training operations including four full flight simulators located in Norway, United Kingdom and Canada. CAE will become CHC’s longterm partner and will provide training to its more than 2,000 helicopter pilots and maintenance engineers. The training partnership also includes general training, pilot provisioning and certain search and rescue training in support of CHC’s global fleet. Dhruv Simulator Cockpit Delivery – The Helicopter Academy to Train by Simulation of Flying (HATSOFF), the joint venture owned equally by Hindustan Aeronautics Limited (HAL) and CAE, has announced that its simulator cockpit for the civil/conventional variant of the Dhruv has arrived at the HATSOFF
South America Training CAE Expanding in Brazil, Chile and Peru – CAE is working with key airline customers to expand its training capacity in the growing South American commercial aviation market, adding four Level D full flight simulators (FFS), including a new training location in Peru, to support the renewal of longterm training contracts. TAM Airlines has renewed a training services agreement with CAE for the next five years. To support training for TAM pilots, CAE is adding a second Airbus A330 FFS in its São Paulo, Brazil training centre. The simulator will be installed in early 2011. A new Boeing 737NG FFS was recently installed to support training for crews of low-cost Brazilian carrier Gol Transportes Aereos and other operators. The São Paulo centre recently completed a four-bay expansion to increase capacity to 10 bays.
China Training News XASC Awards Rockwell Collins Sim Program – Rockwell Collins has won a program to develop components for the COMAC C919 aircraft simulator program by Xian Aviation Science and Technology Company (XASC), an AVIC subsidiary. The simulator will be used by COMAC to support the C919 aircraft development. Under the terms of the agreement, Rockwell Collins will use elements of its most advanced full
flight simulator technology for the C919 simulator. It is the fifth training program award in China for Rockwell Collins. Jetstar Launches New Cadet Pilot Program – Jetstar Airways is commencing recruitment in Singapore for its Jetstar Cadet Pilot Training program with the aim of attracting top aviation potential in Singapore to a career with Jetstar and its expanding Pan Asian operations. These new structured schemes have been developed in partnership with the Oxford Aviation Academy (OAA) and include the Jetstar Cadet Pilot training Program and the Advanced Cadet Program. OAA has worked with the Civil Aviation Authority of Singapore (CAAS) to plan and accredit both programs in Singapore, and with Jetstar is now commencing the recruitment process and accepting applications for both schemes.
India Training News spiceJet to use CTC for B737NG Type Training – CTC Aviation Group plc (CTC) has been awarded the contract to provide B737NG type rating training for spiceJet’s rapidly growing pilot workforce. India’s preferred airline currently has a fleet of 25 B737NG aircraft and a further 45 on order and committed. spiceJet selected CTC’s Rockwell Collins B737NG next generation ‘CORE’ simulation to complete the type rating training for their pilots. The first 10 pilots commenced their training in December 2010 and January 2011 at CTC’s Boeing and Airbus simulator centre located on the south coast of the UK, within easy reach of Heathrow. First National FNPT II Qualification in India – In December the first two simulators for aircraft less than 5.7 tonnes were qualified as FNPT II by the Indian aviation authority DGCA. Diamond Simulation had built and delivered two type D-SIM-DA40-180 and D-SIM-DA42-L360 in the middle of last year to the National Flight Training Institute (NFTI) in Gondia, India. NFTI is part of the CAE Global Academy which has chosen to provide flight training at several places worldwide with both Diamond aircraft and Diamond simulators. The devices are the first of their type in India.
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Helicopter Training
training centre in Bangalore following design and manufacture at CAE’s facility in Montreal, Canada. The Dhruv simulator cockpit will now be installed and integrated with the CAE-built full mission simulator currently in operation at HATSOFF. The simulator features CAE’s roll-on/roll-off cockpit design, which enables cockpits representing various helicopter types to be used in the simulator. The cockpit for the civil/conventional variant of the Dhruv is the second for the HATSOFF training centre, and will be readyfor-training in May 2011. HATSOFF expects the Dhruv cockpit to be certified to Level D by the DGCA this spring. The first cockpit for the simulator represents the Bell 412 helicopter, and training for Bell 412 operators commenced in July 2010.
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in the UK. The Challenger 605 training program will be conducted using a new FlightSafety designed and manufactured full flight simulator.
World News & Analysis
Dispatcher Training NEXUS Mid- East Training Partnership – NEXUS Flight Operations Services, a subsidiary of MAZ Aviation, and FlightSafety International have signed an agreement to establish an aircraft dispatch training programme in the Middle East. The aircraft dispatch training will be offered in Jeddah, Saudi Arabia and Manama, Bahrain and taught by FlightSafety International’s highly qualified instructors.
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Arrivals and Departures
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Aviation Australia Appoints CEO – Aviation Australia has appointed Bill Horrocks as CEO. Before his appointment at Aviation Australia, Bill enjoyed a distinguished career in the Australian Army where he rose to the rank of Brigadier. Kromer New SimCom Marketing VP – SimCom Training International has appointed Bob Kromer vice president, Marketing. Kromer leaves his post as vice president of Sales, Marketing and Customer Service at Piper Aircraft, Inc. in Vero Beach, Florida. Throughout his 30-year career in general aviation, Kromer has held management and engineering positions at Cessna, Mooney, and Sino Swearingen Aircraft Corporations and flew as an engineering test pilot and flight test engineer. Glass as FSIs Houston Learning Center Manager – FlightSafety International has named David Glass manager of the company’s Learning Center in Houston, Texas. He replaces Anthony Graham who has left the company. Glass joined FlightSafety in 2004, and has served as an Instructor and Training Center Examiner, Director of Standards, FAA Designated Training Center Evaluator and Training Center Manager. He leaves his post as manager of the Detroit Metro/Toledo Learning Center for this position. Appointments at Aerosim – Aerosim has hired Mark Jenks as its new marketing manager and named Eric Tobler as sales manager. Jenks has a strong background in integrated marketing and communication development and will handle Aerosim’s global brand, marketing and communications. Tobler leaves his position as manager of Contracts and Proposals to become the company’s
sales manager in Latin America and the Caribbean. Malkosky FSI Assistant Director for Maintenance Training – FlightSafety International has hired Mark Malkosky as assistant director, Maintenance Training Business Development and Sales. Malkosky will work with FlightSafety’s Business Development, Sales and Marketing organizations to identify and manage growth opportunities. cat
Index of Ads Aerosim Technologies www.aerosim.com
11, 17 & 35
Alsim www.alsim.com
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Calendar 8-10 March 2011 APATS@AA2011 – Ab initio & Evidence Based Training AsiaWorld Expo Hong Kong, SAR China www.halldale.com/apats 19-21 April 2011 WATS 2011 – World Aviation Training Conference & Tradeshow Rosen Shingle Creek Resort Orlando, Florida, USA www.halldale.com/wats 20-21 September 2011 APATS 2011 – Asia Pacific Airline Training Symposium Shangri-La Hotel, Bangkok, Thailand www.halldale.com/apats
APATS 2011 Conference www.halldale.com/apats
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Asia Pacific Flight Training www.apft.edu.my
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CAE www.cae.com
OBC
Christie Digital www.christiedigital.com/CAT
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Delta Air Lines www.delta.com
IBC
EATS 2011 Conference www.halldale.com/eats
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FlightDeck Solutions www.flightdecksolutions.com
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FlightSafety International www.flightsafety.com
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JetPubs www.jetpubs.com
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JVC Professional Products www.pro.jvc.com/visualization
IFC
Multi Pilot Simulations b.v. www.flymps.com
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Oxford Aviation Academy www.oaa.com
13
Pratt & Whitney www.pw.utc.com
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Southern Californian Safety Institute
www.scsi-inc.com
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WATS 2011 Conference www.halldale.com/wats
28-30 March 2011 Airline Partnerships & Alliances Summit London, UK www.airlinepartnerships-summit.com 12-14 April 2011 MRO AMERICAS 2011 Miami, Florida, USA www.aviationweek.com/events/current/ mro/index.htm 2-4 May 2011 Low Cost Airlines World Americas Miami, Florida, USA www.terrapinn.com/2011/americas 16-19 May 2011 RAA Annual Convention Nashville, Tennessee, USA www.raa.org
Advertising contacts
Society for Applied Learning Technology
www.salt.org
5–8 March 2011 HELI-Expo 2011 Orlando, Florida, USA www.heliexpo.com
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Senasa www.senasa.es
8-9 November 2011 EATS 2011 – European Airline Training Symposium Clarion Congress Hotel Prague, Czech Republic www.halldale.com/eats
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Director of Sales & Marketing: Jeremy Humphreys [t] +44 (0)1252 532009 [e] jeremy@halldale.com Sales Executive, North America: Zenia Bharucha [t] +1 407 322 5605 [e] zenia@halldale.com
Cadet-to-Captain Selection and Training It’s true … CAE is helping airlines around the world reduce internal pilot recruiting and training cost. We identify, screen, select, train and place licensed and type-rated First Officer and Captain candidates, ready to fly the line using your operational procedures. CAE’s pilot provisioning is the only completely integrated global solution – seamless, collaborative and efficient. You choose your airline’s level of involvement for any stage of the process, from a complete turnkey program to individual services.
We recognize that one size does not fit all, so CAE works with airline partners and regional / local authorities to tailor training solutions to unique requirements. CAE operates the world’s largest network of ab initio cadet flight schools – the CAE Global Academy. And the most extensive global network of commercial aviation training centres. Our industry-leading selection methodology and industry-leading simulation technology produce the most highly-qualified professionals who meet your needs.
Have a conversation with CAE about your unique training needs at Asian Aerospace / APATS, Hong Kong, March 8-10
conversation@cae.com
cae.com
twitter.com/CAE_AvTraining
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