Harcourts Hawke's Bay Property Management - Proposal

Proposal

Our Agenda Begins With You

This meeting is all about you. Our proposal is aimed at helping you achieve the maximum return on your investment by entrusting our team to manage your rental property.

Why do you need a Property Manager?

Our goal is to provide you the highest net return on your investment year on year. In order to achieve this, you need to partner with a highly-trained team of property management professionals.

When it comes to property management fees, keep in mind that the lowest advertised fee on the market does not always relate to the highest amount of income for you. Like most things in life, you get what you pay for!

Having the wrong person manage your property can become a very expensive exercise depending on their level of experience and expertise around marketing your property for rent, the process with tenant selection, their negotiation ability, their systems to manage maintenance and rent arrears and conflict resolution skills.

We pride ourselves on our ability to offer the highest level of service in all aspects of managing your investment property and our skill level may mean you save thousands of dollars by managing it the right way. Keep in mind that all our fees are tax deductible and we are only paid when the rent is paid!

My vision is to create a real estate business that helps you realise your property dreams and deliver a world-class client experience. We’d love to share that journey with you.

5 Things We Want To Know About You

Owning an investment property is more than simply securing tenants and collecting the rent. Our goal is to partner with you to achieve your financial goals.

For you to achieve the most successful outcome, it is important for us to understand you and your individual situation.

THE FOLLOWING QUESTIONS WILL HELP US GUIDE YOU FOR MAXIMUM RESULTS:

IS THIS YOUR FIRST INVESTMENT PROPERTY?

4 5

HAVE YOU MANAGED YOUR OWN INVESTMENT PROPERTIES BEFORE?

DO YOU CURRENTLY OWN ANY ADDITIONAL INVESTMENT PROPERTIES?

WHAT IS YOUR ULTIMATE GOAL FOR THIS PROPERTY?

WHAT ARE YOU LOOKING FOR IN YOUR PROPERTY MANAGER?

5 Things You Need To Know About Us

OUR TEAM

Our Harcourts Property Management Division has a team of nine people. The team consists of 6 Property Managers, a Group Manager, a dedicated Administrator and a Business Development Manager. Our Property Managers work in “pods”, or teams of two. What this means for you and your tenants, is continuity of care. If one of the team is on annual leave, or away sick, the other person still knows what is going on, is familiar with the property and the tenants, and can take care of everything for you, as if nothing at all is different. As you can see we have your property covered at all times, even if your dedicated Property Managers are unavailable for any reason we have a team ready to help you. Our Property Managers are available 7 days a week, 24 hours a day.

OUR SUPPORT

With the support of Harcourts National, our Property Managers are kept thoroughly up-to-date with legislation changes, systems improvements, and all things property management.

OUR CONTRACTORS

Harcourts Property Management has a great list of contractors we use on a regular basis. This means we are given better rates but also priority for any maintenance that needs to happen at your property. We pass the great rates straight to our Property Owners.

OUR FEE STRUCTURES

Our standard Management Fees (this excludes short term fees) are a flat rate with no hidden costs. This means we conduct all our inspections for the cost we have told you.

OUR CARE AND PROCESSES

Harcourts Property Management conducts rigorous, careful and in-depth background checks on prospective tenants. We then make sure the prospective tenants we present to you are the best tenants we can find.

WHAT ARE HARCOURTS REGENT REALTY MANAGEMENT FEES?

a) 9% plus a letting fee of one week’s rent.

b) 11% no letting fee applied.

c) Short Term (3-10 months) 9% plus a letting fee* of one week’s rent. We will also charge for inspections, $50.00 plus Gst per inspection.

* A letting fee is a charge of 1 week's rent, plus GST. This charge covers such things as, carrying out viewings, processing applications, credit checks, making up the documentation for the new tenancy - all the things that only happen when we are looking for a new tenant, and setting up a new tenancy.

WHAT HAPPENS WHEN A TENANT DOESN’T PAY RENT?

The Tenant has signed a Tenancy Agreement agreeing to pay their rent on time. The Harcourts Property Management Team have a process as below to recover rent arrears.

Day 1 Property Manager will text asking the Tenant to pay their rent.

Day 2 Property Manager will call the Tenant and ask them to pay their rent.

Day 3 Tenant will be given a breach of tenancy.

It is important a Landlord has the ability to cover their costs should there be a change in the tenant's circumstances and they get behind in their rent.

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CAN THE TENANT MAKE CHANGES TO LANDLORDS PROPERTY?

The Tenant cannot make changes to the tenanted property without a written application, and the Landlord agreeing in writing to the changes. However the Landlord cannot deny the tenant making what would be deemed reasonable changes.

HOW OFTEN ARE INSPECTIONS DONE?

There are a few different inspections completed when we take over the management of your property.

1) Entry inspection, lots of photos taken and a written report provided to the tenant to show property condition upon the tenant taking up the tenancy. Tenants can add to the report at the beginning of the tenancy if need be.

2) Welcome inspection, this is conducted by the assigned Property Manager 4 - 6 weeks into the tenancy. This covers any concerns or queries the Tenant may have, it also gives the Property Manager a chance to look over the property and make sure everything is in order, along with addressing any concerns the Property Manager may have.

3) Quarterly inspections, these involve the Property Manager going through their checklist which covers everything from cleanliness, maintenance, smoke alarms and checking in with the tenants.

4) Exit Inspection, this involves the Property Manager checking the property has been left in a fair and reasonable condition, comparing entrance photos where need be. If not left fair and reasonable the Property Manager will take the next steps appropriate.

WHAT HAPPENS IF MAINTENANCE IS NEEDED?

We will notify you of any maintenance that is required in your quarterly inspection update unless the maintenance is urgent like a gas leak or burst water main. The Tenant may also alert us, for example if their heater stops working outside of this period.

Where required we will organize quotes to be sent through to the Landlord if need be to repair or replace what has been effected. This can be paid separately by the Landlord or through your rent payments.

Property Management Processes

People often ask what managing an investment property involves.

Here is a guide to some of the key tasks we do for you on a daily, monthly and annual basis.

TENANT SELECTION

Thoroughly assess every tenant application with full reference checks and income to rent ratio calculations.

ENTRY CONDITION REPORT

Create a detailed written report on every room of your property with photos. This condition report is used at vacate to ensure any damages are charged to the tenant moving out.

RENT MANAGEMENT

Process tenant rent payments and maintain a strict arrears policy.

RENT DISBURSEMENT

We offer a bi-monthly or monthly payment cycle.

INVOICE PAYMENTS

We can pay all invoices and levies associated with your property on your behalf or just the ones you choose.

COMPLIANCE

It is essential that every rental property is safe to occupy and there are laws in place to govern this. We have trusted partners that oversee and monitor the legal requirement around compliance of a number of areas including swimming pools, spas, smoke alarms and electrical safety switches.

PROPERTY MAINTENANCE

All maintenance requests will be processed and managed in accordance with your management agreement.

PERIODIC INSPECTIONS

Conduct a number of inspections throughout the year and provide you with a detailed report and photos. This is to ensure there are no damages to the property or maintenance items that could cause long term issues if left unrectified, such as blocked gutters, roof leaks or mould.

NEGOTIATION

Professionally conduct all negotiations with tenants.

LEASE RENEWAL

Act in accordance with legislation and your instructions around lease renewals and conduct a rental market appraisal each time.

TRIBUNAL

Our goal is to negotiate all situations to a desired outcome, however there are occasions where this is not the result. If mediation or tribunal is necessary during any tenancy, we will prepare all documentation with timelines of actions and evidence and will appear on your behalf.

END OF TENANCY

Manage the full tenant vacating process including finalising the bond, ensuring the property is ready to rent and co-ordinate the next tenancy, all with minimum vacancy of your property.

Our Promise To You

WE ARE...

RESPONSIVE

• Respond to your phone calls or emails by the close of business each day.

• Any phone calls or emails received after close of business will be responded to by midday the following day.

INFORMATIVE

• Provide you with a comparative market analysis of your investment property comparing it to similar properties in your area.

• Provide you with an annual sales comparative market analysis so you can be informed as to the value of your property throughout your investment journey.

DELIVERABLE

• Market your property to attract the best tenant at market rent in the shortest amount of time.

• Advertise your vacant property onto several real estate portals along with the Harcourts website.

COMMUNICATIVE

• Provide you with feedback after each inspection.

• Conduct a full induction with every new tenant.

• Provide access to your landlord portal allowing you access to your property reports 24/7.

DETAIL ORIENTATED

• Conduct a thorough tenant selection process including national database tenant checks.

• Create a detailed report of the property including photos and inventory list if applicable.

• Prepare all tenancy documents in accordance with the Residential Tenancies Act 1986.

• Ensure a full bond has been paid prior to releasing keys to the tenant.

PROACTIVE

• Be proactive with regards to annual rent reviews so your property is achieving maximum results for the current market conditions.

• Work proactively with your tenants for on time rental payments.

• Manage maintenance and repairs in accordance with your instructions.

• Conduct routine inspections of your property providing you with a detailed report and photos for peace of mind.

• Provide you with a full service property management experience.

DEPENDABLE

• Be your TRUSTED property management advisors!

Your Investment Property Partners

Partnering with the strength of a brand like Harcourts means you will benefit from the alliances we have formed with key industry providers, allowing you to reap the rewards of additional savings and premium services.

OUR PROPERTY MANAGEMENT BUSINESS PARTNERS INCLUDE:

BookMe helps our Property Managers find the best tenants possible by keeping a database of potential tenants informed of new listings and simplifies the process of arranging viewings and updating potential tenants.

Bricks+Agent ensures no maintenance job is forgotten. All maintenance items are in one place, providing prompts to all parties at every stage of the job through to completion meaning there is less rick of a job remaining incomplete for a long period of time.

Marketing for Maximum Results

Today’s tenants are educated and have choices when it comes to selecting a rental property. We know how to make sure your property stands out against competing properties and attracts the strongest interest.

MAXIMUM TENANT REACH

HIGH TENANT ENQUIRY

MULTIPLE APPLICATIONS SUBMITTED

RISK OF NO APPLICATIONS

MORE TENANT INSPECTIONS

SHORTER TIME ON MARKET

TIME LONGER ON MARKET

THE LANDLORD HAS POWER IN NEGOTIATIONS

NO TENANT COMPETITION OR URGENCY ATTRACTS LOW OFFERS

LESS ENQUIRY FEWER INSPECTIONS

LIMITED TENANT REACH

HIGH PROFILE MARKETING POOR MARKETING

Our Awards

2021-2022 AWARDS

Top Property Management Office

Excellence 1st Wellington Region (21/22)

Top Property Management Office

Excellence 1st Wellington Region (July-Sept 21)

Top Property Manager

Paul Kouzounian (2nd) Wellington Region (21/22)

2022-2023 AWARDS

Top Property Management Office

Excellence 1st Wellington Region (April-June)

Top Property Manager

Courtney Mason (1st) Wellington Region (April-June)

Top Property Manager

Courtney Mason (3rd) Wellington Region (July-Sept 22)

Our Recent Success

7 Charles Street, Westshore

One of our current owners purchased this fantastic property in Feb 2023 as an investment property. She loves what we do and how we care for her other property, and we have found fantastic new tenants in quick time!

Why leave your success to chance?

Next Step Process To Proceed

GETTING STARTED IS SIMPLE!

All we need are the following items in order to begin our management partnership:

Signed Harcourts Management Authority

Date the Property is Available to Rent

Book Healthy Homes Assessment

Insurance Cover Confirmation

Arrange Viewing Schedule

We will then introduce your property manager to you. Collectively, we will be your trusted advisors throughout your investment journey with us.

WE WILL PROUDLY MANAGE YOUR PROPERTY.

Your Home Our Values

Finding the best property management agency for you is all about knowing what is important to you and aligning with a business that is able to achieve that for you.

Our values are who we are and make up why we have been so successful in this competitive industry, year after year.

PEOPLEFIRST DOTHERIGHT

THING OUR VALUES

BECOURAGEOUS FUN&LAUGHTER