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A ‘WINNIE’ SOLUTION FOR PARCELS DURING DELIVERY PROCESS Dato’ Winnie Lim, Founder of Solution Risk Group of Companies has made a name for herself as a specialist in the insurance sector. She dives into an industry, learns its risks and puts together clever solutions that deliver peace of mind. The Smart Parcel is her latest offering. It provides insurance protection for parcels during the delivery process, RACHAEL PHILIP writes.
echnology has kept up with the boom in online shopping making e-Commerce swift and seamless, and keeping both retailers and shoppers happy. But there has always been one area that could well zap this joy from us – receiving a parcel with damaged goods. That last mile of delivery – sometimes the riskiest – now has an insurance protection plan, which covers damage and loss to your parcel due to delivery vehicle accidents, flood, theft, robbery and other unforeseen events. The wide-ranging product, developed by Solutions Risk Consultants Sdn Bhd, is the answer the e-Commerce sector has been waiting for. “I feel it is a timely product,” says Dato’ Winnie Lim, Founder of Solution Risk Group of Companies. “With the pandemic and the various lockdowns imposed on people in the last two years, consumers were forced to go online to make purchases. Many first-time buyers learned of the convenience of online shopping, while many regular online shoppers ventured to buy bigticket items online, such as bicycles, television sets, laptops, handphones and cars etc. “There is a certain amount of
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Malaysia Retailer Vol 9 No 3
anxiety when you shop online. You can’t blame them. What happens if my purchase arrives damaged, broken or, worse, lost?” Courier companies have a basic insurance plan which provides a maximum coverage of between RM100 and RM300, depending on the company, regardless of the weight and value of the parcel. This does little in terms of comfort what more compensation if a parcel is damaged or lost. Dato’ Winnie is familiar with the logistics sector. She has been working with a number of courier companies these last two years. “I first created this product for a particular courier company. This company was seeing many cases of loss and damage parcels, especially big-ticket items. We rolled out the plan and it turned out to be a winwin for all stakeholders.” Seeing that this could benefit the logistics industry as a whole, Dato’ Winnie firmed up the insurance solution plan for parcels and in December 2021 launched a brandnew platform that would cater to the logistics players. “I figured that if I wanted big volume, I need a user-friendly platform that links us up with all the courier companies. These are our
clients. If a shopper wants to ship a bicycle from KL to Penang, they can opt for the insurance at the checkout point. This is where our platform kicks in. It facilitates both sales and claims.” The insurance premium is based on the value of the consignment multiplied by the surcharge rate. Dato’ Winnie assures that it is very affordable. A business-to-business company, Solution Risk deals with a large number of logistics players. This keeps the premiums low, she explains. The maximum liability is RM5,000 per consignment note or the value of the consignment, whichever is lower. For sum insured above RM5,000, a special approval is required. Generally, the claim process is not complicated, and the duration of coverage is 14 days.
TAILOR-MADE PRODUCTS A maverick of sorts, Dato’ Winnie has founded many businesses but her heart and expertise lie in insurance. “I may have done many things in life but I’ve never moved away from the insurance service industry. I have some very loyal staff here, some who have been with me for three decades. We enjoy coming up with new products and solutions for our customers.”
