RAMSSOL USES TECHNOLOGY TO RAMP UP HR

HR is no longer just a unit that ensures workplace safety, organises the payroll and goes with a certain gut feeling when it comes to talent management. While HR today is still tasked with all things operational, they do it with clearly de ned strategies, backed by solid data and sound analytics. Datuk Seri Cllement Tan Chee Seng, Group Managing Director and CEO of Ramssol Group Bhd, tells RACHAEL PHILIP how.

Imagine knowing what makes your sta tick. Is it recognition, money, days o ? If you did, you would be able to motivate your sta the right way so that they can reach their potential at work.

In the same vein, imagine knowing what demotivates your sta , if remote working or clocking in at the o ce is best for a particular sta or, better still, knowing which employee will most likely leave your company within a year.

This is HR analytics. A powerful tool that is shaping the way businesses operate especially post-pandemic when making the right talent decision is crucial.

“Companies are keeping minimum sta to maximise their pro t. Even large global companies such as Amazon and Tesla are laying o their sta to remain lean. At the same time, they want to hold on to their prized talent. This means HR’s role in an organisation is crucial,” says Datuk Seri Cllement Tan Chee Seng, Group Managing Director and CEO of Ramssol Group Bhd, a tech company that provides human capital management solutions.

“Traditionally, the HR department of a company is the ‘cost centre’ that looks at hiring, paying salary and approving leave. Today’s HR – especially post pandemic – has to step up, automate their processes and strategize people management with solid data and sound analytics.

“Here is where Ramssol comes in. We aim to make HR e ective by leveraging on technology,” says Cllement. And they have just the app for you – Feet’s.

This employment engagement app is the rst of its kind created in the region. It was designed in-house in 2019 and has a subscription rate of more than 25,000 to date. Feet’s fosters engagement among employees, promotes e ective communication and cultivates a healthy work environment using psychometric tests specially created by a university professor.

It has been successful in boosting employee morale and engagement through instant recognition, feedback and rewards.

Building An Ecosystem

Feet’s is just one part of Ramssol’s wideranging HCM ecosystem. The company is also a reseller for well-known technology products such as Oracle, Zoom, Lark, DocuSign and Access. It is also the developer of Pro le.La. These products cater to their HCM clients such as banks and property developers in the region.

Ramssol’s HCM and Student Management Systems, meanwhile, are IT solutions designed for the management of both employees and students. This software can be used to automate administration processes and data processing, and streamline policies and practices throughout organisations and educational institutions. The system promotes e ective monitoring and analysis of both employee and student data.

Another growing sector of the company is its IT Sta Augmentation Services. With 10 dedicated recruitment professionals and over 10,000 outsourced sta across di erent industries, Ramssol recruits and supplies IT professionals for its clients as well as its internal IT projects.

Regional Specialist

Besides expanding Ramssol’s range of products and services, Cllement and his team have worked hard to build business presence in neighbouring countries, namely Vietnam, Thailand and Indonesia.

“This has positioned us as a regional HCM solutions and technology specialist. Over the years, we have seen good reception of our products. This helped us to expand to Thailand, Indonesia and Vietnam,” says Cllement.

Ramssol has close to 100 products and almost 150 clients in the region. Having a regional presence is important for the company, he says.

“RHB, for example, is present in Singapore and Thailand. They use our HR solutions and systems for their payroll, leave, claims and recruitment. They want the same platform for all their businesses across the region,” he explains.

“Look at UEM. The company runs a diverse range of businesses, from expressways to township and property development as well as engineering and construction. These require a whole host of HCM needs and solutions. Ramssol is able to take it on. We can provide an analogous and complementary solution for all their businesses.”

Collaboration

Today Ramssol is working on a number of exciting collaborations. It has partnered Chinabased robotic process automation and arti cial intelligence provider Laiye to provide intelligent automation technology across Southeast Asia.

This is a move in helping employers to prepare their sta for an AI-centred future and to embrace new technologies, says Cllement. Labour-intensive and repetitive tasks, for example, can be performed more e ciently and at a lower cost. Sectors that stand to bene t from this include accountancy, manufacturing, IT, transportation and sales.

Early this year, Ramssol was appointed by India-based HCM company to be the exclusive reseller of DarwinBox. DarwinBox is best suited for small- and medium-sized enterprises.

Ramssol is also present on the training front. It has launched the HRD-claimable training programme called Excel. It is working with the Malaysia Anti-Corruption Academy (MACA) to provide a course in legal framework, corporate liability, corruption risk management and organisational anti-corruption plan.

Leveraging On The Listing

When asked how this one year has been for the company since its listing on the ACE Market of Bursa Malaysia, Cllement said it has been good.

“There is a big di erence between a Sdn Bhd company and a Bhd company. We are seeing a lot of collaboration after the listing, for example the partnership with Laiye. Prior to the listing it was tough to get reseller rights for some of the products for the region. Even the Excel MACA programme, why did they choose us?

“Today, customer con dence is healthier, we have more money. We are better structure wise. All this makes it easier to connect and engage with customers. We can do more for our clients.”

Steeped in HR

HCM solutions company Ramssol Group Bhd is banking on its complete eco system, reputation and experience in order to provide the best for its clients.

“All our management sta have a solid background in Human Resources,” says Datuk Seri Cllement Tan Chee Seng, Group Managing Director and CEO of Ramssol Group Bhd.

After a degree in IT, Cllement joined HRMS Consulting Sdn Bhd as Junior Consultant in 2006 where he was involved in providing HR consulting, as well as functional design, implementation and technical support of Oracle HCM solutions and campus solutions for customers.

He then joined Symphony BPO Solutions Sdn Bhd in February 2009. Here he was responsible for the design and implementation of HCM solutions, as well as providing technical support for HR business process outsourcing. The following year he set up his own business.

“I’m an entrepreneur. I like running my own company. I like to engage and network with people, programmers, those in sales.”

Cllement established Rams Malaysia and Rams Singapore in 2010 together with former colleague Lee Miew Lan. Cllement is responsible for the overall strategic direction and business development, while Miew Lan, Chief Operating O cer, oversees the operational functions of the company.

“Ramssol can solve all your problems from landing top talent to retention and monitoring productivity and performance – this is our selling point. Our aim is to facilitate and bring about change in the work place.”