Haute Grandeur, The Best in Hotels, Spas and Restaurants Feb 2025

Samabe Bali Suites & Villas

Your Ticket to the World

When it comes to luxury travel, bespoke experiences are the gold standard. At Haute Grandeur, we bring you exclusive insights from our esteemed member properties, curating stories that align with your passions. From the most indulgent spas and world-class restaurants to the hottest new hotel openings, we ensure you’re always in the know.

A new year means fresh adventures—an opportunity to explore hidden gems and long-dreamed-of destinations alike. While iconic experiences like savoring Michelin-starred cuisine in Paris, wandering through Rome’s historic streets, and exploring Marrakech’s vibrant souks remain timeless, 2025 brings even more possibilities. With exciting new flight routes unlocking some of the world’s most breathtaking locales, it’s time to pack your bags and chase the extraordinary.

We can’t wait to take you on this journey.

FOUNDER & PRESIDENT

Winner Merchandise is optional to order at the end of the Awards season

W: www.cederbos.co.za E: lydia@cederbos.co.za

INTERVIEW with Owning Founder Lydia van der Westhuizen Cederbos South

Harmony between nature’s elegance and traditional craftsmanship

Crafted with Nature, Inspired by the Cederberg

What inspired you to start Cederbos?

Cederbos was born from a deep connection to the Cederberg region and the beauty of the Fynbos biome. My husband and I wanted to share the purity and therapeutic qualities of this unique landscape through products that promote wellness and sustainability. The vision was to create a brand that blends traditional practices with modern wellness needs.

What makes Cederbos different from other brands?

At Cederbos, we focus on quality, craftsmanship, and sustainability. Most of our natural ingredients are sourced from our family farm in the Cederberg. We grow, harvest, and distill ourselves on the farm, ensuring each product reflects the land’s unique natural beauty and therapeutic benefits. What role do your children play in the business?

While they are young, our children bring an incredible amount of energy and eagerness,

which keeps us motivated and inspired every day. Their natural curiosity drives us to continue pursuing our dreams and pushing the boundaries of what Cederbos can achieve.

Where do you see Cederbos in the medium and long run?

In the medium term, we aim to expand our product line to offer even more wellnessfocused solutions, building on our foundation of natural, high-quality ingredients. In the long term, we envision Cederbos becoming a global brand known for its commitment to sustainability and authenticity, while also sharing the therapeutic power of the Cederberg with the world. Our goal is to create a legacy that will continue to thrive for generations.

What is the future vision for the brand’s sustainability efforts?

Sustainability is at the core of Cederbos. We are continually looking for ways to improve our farming practices, reduce our environmental footprint, and ensure that the products we create are not only beneficial to our customers but also to the land. We’ll

continue to focus on organic, regenerative farming, and aim to expand our reach while staying true to our values.

How can Cederbos contribute to the hospitality industry?

Cederbos offers luxury products that perfectly complement the wellness experiences offered by high-end lodges, spas, and boutique hotels. From our exclusive herbal infusions to our luxurious natural skincare, we provide unique, premium offerings that enhance guest experiences while promoting relaxation and well-being. Our products reflect the essence of the Cederberg, adding a touch of nature’s tranquility to any luxury setting.

Canada | www.marriott.com

The Westin Bayshore, Vancouver

Located adjacent to Stanley Park alongside picturesque Coal Harbour, The Westin Bayshore, Vancouver is an ideal destination for business and leisure guests. The hotel’s 499 spacious guest rooms and suites feature stunning views over the water and the city.

Maldives | www.villaresorts.com

Villa Nautica Paradise Island Resort

Villa Nautica Paradise Island Resort celebrates the glitz of Quayside Life and is always ‘envogue’. Surrounded by sparkling lagoons and idyllic beaches, it is an island like no other.

Villa Nautica Paradise Island Resort is a hub of activity, a place to be seen. Life on the island is warm and convivial, offering the perfect balance of lively and laidback energy. Views of the Malé lights serve as an atmospheric backdrop for guests to embrace the seafarer lifestyle in a glamorous maritime setting.

NH Collection Dubai

The Palm

NH Collection Dubai The Palm is a luxury hotel in Dubai featuring upscale amenities at an accessible cost, with guest suites and amenities brimming with energy and local character. Visitors to the hotel can experience a wide range of premium offerings to make their stay an enjoyable one, including View 180 rooftop infinity pool with 360-degree views, access to the beach, Soul Senses Spa, 7 Sports Bar and two different dining locations. NH Collection Dubai The Palm is situated at the heart of Dubai’s famous Palm Jumeirah, with direct access to West Palm Beach and 360-degree views across the city. The hotel is centrally located near all the attractions of The Palm and Downtown Dubai, while also being easily accessible from Dubai International Airport, Dubai Old Town and business zones throughout the emirate and the wider UAE.

NH Collection Dubai The Palm represents the brand’s debut both in the United Arab Emirates and the wider Middle East region and is part of an existing portfolio of over 90 NH Collection properties worldwide, known for their outstanding services and facilities.

Switzerland | www.chenot.com

Chenot Palace Weggis

Chenot Palace Weggis, located on the shores of Lake Lucerne in Switzerland, is a premier health and wellness retreat offering four results-driven programmes: Advanced Detox, Recover & Energise, Recover & Energise with Sleep Cycled module, and Prevention & Ageing Well, all grounded in the renowned Chenot Method®. Harnessing 50 years of science, innovation, and experience, the Chenot Method® is a practical framework for promoting health, resetting, or even reversing, biological age and extending healthspan. A week at Chenot, acts as a periodic cleanse and reset, replenishing lost energy.

The retreat features state-of-the-art facilities, including a metabolic and sports lab, a wholebody cryo chamber, antigravity technologies, and an altitude chamber. At Chenot Palace Weggis, guests experience the exceptional detox programmes, a state-of-the-art fitness area, and a 21-metre indoor pool—all set in a tranquil location.

THE SPA at Corinthia Hotel Lisbon

THE SPA at Corinthia Hotel Lisbon welcomes guests, where the day’s agenda is oneself to create, and relaxation is their top priority. The heated pool, Jacuzzi-style hydromassage pool, sensory showers, sauna and Turkish bath are all available for guests’ enjoyment, while their tempting menu of treatments invites guests to indulge in even more relaxation. For those seeking a more active schedule, the gym awaits.

At THE SPA at Corinthia Hotel Lisbon stress melts away, body and mind are reunited, and an inner glow of happiness is found, all at the hands of their expert therapists.

Guests can unwind from their busy day and immerse themselves in a world of tranquility. Enjoy the ultimate spa experience with personalized full-day and half-day therapies, including heat and water treatments and rituals for individual and couples’ experiences.

Singapore | www.panpacific.com

Pan Pacific Serviced Suites Orchard

Located in the heart of Singapore’s prime shopping district and popular sights, Pan Pacific Serviced Suites Orchard has easy access to the city’s bustle. Pan Pacific Serviced Suites Orchard comprises 126 suites, some of which are one and two bedroom apartments as well as penthouses. Each suite has refreshed interiors featuring relaxed and earthy tones, with bespoke rattan and bamboo elements to evoke nature. The well-appointed suites have a separate living area with modern home theatre system, large bedrooms with a king-sized bed and have connecting bathrooms. Guests also have access to a washer dryer and fully equipped kitchen complete each apartment. Buffet breakfast and housekeeping services are offered daily except on Sundays and public holidays. Leisure and wellness facilities include four outdoor sky gardens, a fully equipped fitness centre, a state of the art hydro-therapeutic spa, a 20m ionised water swimming pool with a children’s area and jacuzzi. Furthermore, Pan Pacific Serviced Suites Orchard offers guests an exclusive residents’ lounge, comprising a TV lounge with Xbox Kinect, a pool table, a pair of OSIM massage chairs and all-day facilities for coffee and tea, perfect for guests to unwind.

Hotel Indigo Singapore

Katong, An IHG Hotel

Hotel Indigo Singapore Katong, An IHG Hotel, is a sophisticated blend of modern elegance and rich cultural heritage, nestled in the heart of Singapore’s first heritage town. This 131-room boutique gem integrates contemporary design with the historic charm of the 1928 Joo Chiat Police Station. Each guest room is a curated homage to Peranakan culture, seamlessly combining traditional motifs with modern luxuries, including spa-inspired bathrooms and premium amenities. The hotel itself is a living canvas, adorned with intricate Peranakan art and murals that celebrate Katong’s vibrant history.

Elevating the guest experience, Rooftop 88 offers stunning views alongside a rooftop infinity pool, while Baba Chews delights with a menu of Modern-Asian, local, and Western cuisine. The Hotel Indigo Garden adds a unique touch with its pet-friendly alfresco dining area.

As a beacon of cultural immersion and luxurious comfort, Hotel Indigo Singapore Katong stands as an exemplary IHG Luxury and Lifestyle destination.

Fiji Islands | www.tokoriki.com

Tokoriki Island Resort Fiji

Basking in the heart of the South Pacific, Tokoriki Island Resort Fiji, is an unrivalled haven of luxury for discerning travellers. Its 36 beautifully appointed villas, nestled between lush greenery and blue waters, embody tropical tranquillity. Uninterrupted views of the ocean, personal plunge pools and traditional Fijian design elements conjure up an atmosphere of idyllic serenity. The resort truly shines with its offerings of bespoke experiences. The exhilarating 15-minute helicopter transfers present breathtaking panoramas of the archipelago - a dramatic introduction to your island retreat.

The resort has been recognized as a paradigm of luxury travel, having received numerous awards for its unparalleled hospitality. From delectable local cuisine to indulgent spa treatments, every aspect has been thoughtfully curated to provide a memorable Fijian sojourn. Tokoriki Island Resort Fiji is not merely a destination, it’s an immersive journey into Fiji’s enchanting heart. An awe-inspiring escape where everyday life feels a world away.

Amari SPICE Penang

AMARI SPICE PENANG is the new leading business convention hotel offering vibrant experiences to guests on a business or leisure trip, directly connected to SPICE Convention Centre. Situated in the heart of Penang’s Central Business District, Bayan Lepas, and a five km drive from Penang International Airport.  The hotel offers 453 contemporary designed guest rooms and suites with thoughtfully designed touches, each room and suite feature a smart workspace, a smart TV, a sound bar highspeed internet connectivity, and a personal coffee machine for the Premier Rooms category onwards. Guests staying in the Executive Rooms and Suites enjoy private access to the Executive Lounge offering an elevated level of personalised services with spectacular 180-degree views of Penang

The hotel also features a 240-square-meter pillar-less ballroom with spacious pre-function space and five function rooms, an all-day dining Amaya Food Gallery, Amaya Bar, Cascade, Aqua Bar, Breeze Spa, FIT Centre, an outdoor saltwater swimming pool, and soon-to-beopen D’Observatory Sky Bar.

Thailand | www.movenpickbdmsbangkok.com

Movenpick BDMS Wellness Resort Bangkok

Experience modern comfort amidst elegant decor at Mövenpick BDMS Wellness Resort Bangkok. The contemporary design embodies a unique wellness concept, nestled in lush gardens with easy access to the BDMS Wellness Clinic on Wireless Road. Explore Bangkok’s vibrant heart, with the Ploenchit BTS Skytrain station nearby and shopping districts like Central Embassy and Central Chidlom just minutes away. Discover exceptional stays in the 211 rooms and suites, each featuring a private balcony and contemporary living spaces tailored for both business travelers and families. Wellness Rooms and Suites offer personalized care, including medical consultations, daily nutritional beverages and soothing amenities. Indulge in healthy and delicious cuisine at Nourish, Bittersweet, Rim Klong Café, and Khum Hom, where diverse Thai flavors shine with locally sourced ingredients. Experience a comprehensive spectrum of wellness at Be Well Spa, a well equipped fitness center and the BDMS Wellness Clinic, offering preventive, therapeutic, and curative medical care.

Vitality Wellbeing & Fitness Centre

The Oryx Airport Hotel, located within Hamad International Airport represents a welcoming oasis of five-star hospitality and a wonderful place to relax, unwind and recharge before the next flight. The hotel offers transiting passengers a choice of six beautifully appointed room types and multiple packages and rates to cater to all reservation requirements. The Vitality Wellbeing & Fitness Centre, which is part of the Oryx Airport Hotel, offers a wide range of facilities such as an amazing 25m long indoor pool, a fully equipped gym, hydrotherapy tubs, shower rooms, a modern Golf Simulator and a Squash court for guests who wish to spend their stay engaging in sports activities. The airport hotel also offers guests various massages and other treatments, turning the Vitality Wellbeing & Fitness Centre into a tranquil experience. Passengers who are not staying at the hotel may also access these facilities and services at attractive rates. Massages and beauty treatments, squash courts and a golf simulator are accessible to both hotel guests and walk-in passengers at competitive rates.

Malaysia | www.ozohotels.com

OZO George Town Penang

Nestled in the heart of George Town, a UNESCO World Heritage Site, OZO George Town Penang is a modern oasis that effortlessly combines contemporary design with urban functionality. This upscale hotel caters to the discerning needs of both business and leisure travelers, presenting a sophisticated atmosphere complemented by a vibrant ambiance. The accommodation at OZO George Town Penang is a testament to thoughtful design, with well-appointed rooms that seamlessly blend comfort and style, offering modern amenities to enhance the guest experience. Guests can indulge their palate in the hotel’s on-site restaurant named EAT where a culinary symphony of local flavors and international influences awaits. The rooftop pool, SPLASH provides a picturesque retreat, offering stunning panoramic views of the cityscape and serving as a tranquil haven for relaxation. Positioned strategically, the hotel allows easy exploration of George Town’s cultural landmarks, historic sites, and the renowned street food scene, providing an immersive experience into the rich heritage of Penang.

W: www.casalea.co.za E:

Casalea Spa

Casalea Day Spa, located in the heart of Northcliff, is a premier luxury lifestyle destination. This exquisite spa boasts a range of top-tier facilities, inviting guests into a serene, Frenchinspired ambiance enhanced by carefully curated modern eclectic accents.

The spa offers more than just a visually pleasing environment; its world-class treatment menu is crafted to elevate your experience at every touchpoint. Casalea Day Spa seamlessly blends luxury with hospitality, providing a sanctuary where attention to detail ensures complete relaxation, rebalance, and restoration.

Best Luxury Spa in South Africa

United Arab Emirates

W: www.blissnowhub.com E: healme@blissnowhub.com

Bliss Now Wellness Hub

Bliss Now Wellness Hub is a premier wellness center located within a 5-star hotel in Abu Dhabi. Opened in September 2023, it has already earned a flawless 5-star rating from more than 100 reviews.

Bliss Now Wellness Hub offers a holistic approach to health with personalized programs designed to balance mental, physical and emotional well-being. All standards were developed by partner and global director, Andrew Jacka. The team of therapists brings expertise from the best hotel spas worldwide.

Bliss Now Wellness Hub services include relaxation and therapeutic massages, Moroccan baths, Ayurvedic treatments, chakra testing and balancing, sound healing, yoga and more. Bliss Now Nourish Cafe serves functional natural drinks, while Bliss Now Social offers organic skin and body care products and wellness festivals.

Best Hotel Spa in United Arab Emirates

W: www.iclisbonhotel.com E: lisha.reservations@ihg.com

InterContinental Lisbon

Next to the peaceful Parque Eduardo VII, just above the Avenida da Liberdade and with views over the old city and the Tagus River, the InterContinental Lisbon offers a unique setting for guests’ stay in Lisbon.

They invite guests to experience the comfort and laid-back elegance of the 5-star hotel in Lisbon.

Guests can indulge in their newly renovated Rooms and Suites with luxurious refinements, modern décor and views over

the Eduardo VII Park and Lisbon’s historic old town. Guests can also experience the Portuguese gastronomy and the Mediterranean flavours that awaits at Akla restaurant.

Best Conference Venue Hotel in Portugal

Best Hotel View in Portugal

Best City Hotel in Portugal

W: www.myazu.com

Myazu Riyadh

Experience memorable fine dining in a chic atmosphere, through exquisite culinary compositions, crafted to create a harmonious balance between smoky, sweet, spicy and vibrant flavours.

A world that combines modern architecture, exclusive contemporary japanese cuisine and luxurious atmosphere Myazu Riyadh is contemporary culinary art rooted in japanese culture, blended with the most sophisticated international cuisine influences. The executive chefs create modern dishes using traditional techniques and the finest quality ingredients. Guest can experience memorable fine dining in a chic atmosphere, through exquisite culinary

compositions, crafted to create a harmonious balance between smoky, sweet, spicy and vibrant flavors.

The restaurant is designed by one of the best japanese designers in the world, Noriyoshi Muramatsu. The Restaurant was created to produce a unique setting where comfort, functionality and design meet to enhance guests’ experience.

Best Japanese Cuisine in Middle East

Best Fine Dining Experience in Middle East

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Cocogiri Island Resort Maldives

Cocogiri Island Resort is an exclusive, boutique resort featuring 20 water villas and 20 beach villas ensuring the utmost tranquility for their guests.

Whether guests choose to relax at the swimming pool, swim in the crystal blue ocean, sunbathe on the white sand beaches or enjoy the serenity of Cocogiri Island Resort’s spa and wellness centre, they promise to provide guests with an unmatched experience.

For more adventurous guests, they offer the opportunity to scuba dive or snorkel with their on- island Dive School in the most tropical reefs of the Maldives, or raise their adrenaline with the extensive water sports programme. Situated in the Vaavu Atoll, Cocogiri Island Resort is a personal gateway to paradise, only 75 minutes by speed boat from Male International airport.

Best Resort Hotel in Indian Ocean

Best Boutique Villa in Indian Ocean

Best Luxury Boutique Resort in Indian Ocean

W: www.samabe.com

Samabe Bali Suites & Villas

Samabe Bali Suites & Villas is home to an exotic culture with a rich history providing everything guests need to have fun and relax in a sophisticated setting while still offering a large range of activities allowing a full exploration of the resort.

Decadent bed linens, traditional appointed furniture, complemented with bespoke service and signature amenities, this is the perfect place for a quiet and re-energising vacation, romantic honeymoon or a luxurious wedding. Idyllic Indian Ocean views, private swimming pools, fully equipped gymnasium and soothing spa are all designed for total submersion and indulgence.

Unique, exceptional dining options to satisfy every diner’s palate. Rustic beach cave dinners surrounded by candlelight and finished off with bonfires is every romantic’s delight. Eight hectares of manicured lawns and gardens house this soloistic property, renowned for its pre-emptive staff., Samabe Bali Suites & Villas is sure to take guests’ breath away, leaving them with unforgettable memories that will last a lifetime.

Best Luxury Boutique Resort on a Global level

Best All Inclusive Resort in Asia

Best Leisure Hotel in Indonesia

Best Luxury Boutique Hotel in Indonesia

The Westin Bayshore, Vancouver

Located adjacent to Stanley Park alongside picturesque Coal Harbour, The Westin Bayshore, Vancouver is an ideal destination for business and leisure guests.

The hotel’s 499 spacious guest rooms and suites feature stunning views over the water and the city.

This resort-inspired property boasts one of the largest hotel conference centres in Western Canada, with 71,000 sq. ft. of flexible meeting space, in addition to experience-enhancing facilities such as the year-round heated indoor and outdoor pools,

cedar barrel saunas, H2 Kitchen + Bar, H Tasting Lounge, and Vida Spa.

Wellness programs include Peloton® + WestinWORKOUT® Fitness Studio, RunWESTIN concierge, BikeWESTIN, Westin Wellness Studio and signature Liquid Yoga classes offered through Just Add Water Yoga.

Best Prime Location Hotel in Canada

Best Destination Hotel in Canada

Best Leisure Hotel in Canada

W: www.spiritofthemasaimara.com E: cheetah@spiritofthemasaimara.com

Spirit of the Masai Mara

Nestled in the heart of the Maasai Mara, Spirit of the Masai Mara Hotel offers more than just a place to rest, it is a gateway to unforgettable experiences.

It is not only about where guests sleep, but the adventures that await them during your waking hours.

Unique Experiences:

Behind the Wheel: Guest can learn the art of navigating rugged landscapes like a seasoned Maasai guide.

World’s Wildest Hole in One: Guests can witness the breathtaking beauty of the Maasai Mara, with views that will leave them in awe.

Sundowners: Sip on the finest libations as the African sun paints the sky in vibrant hues.

Walking with Rangers: Discover the wild side of Africa with guidance from expert rangers and unlock the hidden treasures of the Maasai Mara.

These experiences are elevated by the experienced Maasai guides. Their deep connection to the land and extensive knowledge ensures that guests do not just see Africa’s remarkable wildlife, but truly understand and appreciate it.

At Spirit of the Masai Mara, it is about creating memories that last a lifetime. Guests can immerse themselves in the heart of Africa, where every moment becomes a cherished story. Experience the Spirit of the Masai Mara.

Best Safari Company on a Global level

Best Activity Hotel in Africa

Best All Suite Hotel in Africa

Best Destination Wedding Hotel in Africa

Best Family Resort in Africa

Best Prime Location Hotel in Africa

United Arab Emirates

W: www.sharjahcollection.ae E: reservations@sharjahcollection.ae

Sharjah Collection

Sharjah Collection, a distinguished portfolio of luxury retreats owned by Shurooq (Sharjah Investment and Development Authority), epitomizes the blend of modern elegance with authentic cultural charm.

Shurooq’s mission to elevate Sharjah’s hospitality sector has resulted in a collection of properties that stand out for their exquisite settings and exceptional service.

Their retreats, including Al Badayer Retreat and Kingfisher Retreat, are celebrated

for their unique experiences, offering guests unparalleled luxury and comfort. Through meticulous attention to detail and a commitment to excellence, Sharjah Collection continues to redefine high-end travel and leisure in the region.

Best Luxury Retreat in United Arab Emirates

Best Experience Retreat in United Arab Emirates

Fiji Islands

W: www.marriott.com E: reservations.fiji@sheraton.com

Sheraton Fiji Golf & Beach Resort

Escape to Sheraton Fiji Golf & Beach Resort, a paradise on an idyllic beachfront in Nadi, Fiji. As the perfect resort for a Fijian getaway, dazzling sun, sand and surf transport guests to paradise.

The newly renovated Sheraton Fiji Golf & Beach Resort, offers a beachfront paradise conveniently located in Denarau, just 20 minutes from Nadi Airport. The luxury property offers 300 spacious rooms and suites with resort garden or ocean views and boasting a private balcony or patio.

The five restaurants and bars on the property offer an extensive array of artisanal cocktails and delectable dishes from casual all-day snacks to fine dining.

Guests can participate in a range of leisurely activities including taking a dip in the many lagoon-style pools, navigating the Fijian ocean waters on a jet ski, or savouring a round of golf at the acclaimed Denarau Golf & Racquet Club.

Sheraton Fiji Golf & Beach Resort on Denarau Island is Fiji’s only integrated 5-star resort complex, offering guests full access to sister properties including Sheraton Denarau Villas and Westin Denarau, which is due to reopen in 2024.

Best Golf Resort in Oceania

Best Family Resort in Oceania

Best Regional General Manager in Oceania

Best Beach Hotel in Oceania

Best Beach Resort in Oceania

Oceania

W: www.adevaspa.com E: recep.as1@adevaspa.com

Adeva Spa

Awaken life’s sensory pleasures by relaxing at Adeva Spa, a contemporary wellness haven nestled in the heart of downtown Orchard Road.

Situated in the luxurious Paragon Shopping Centre, the urban rooftop oasis provides respite from the hustle and bustle of life, rejuvenating one’s body and mind. Guests can pamper themselves from head to toe with Adeva Spa’s scientifically curated revitalising and restorative solutions. This comprehensive list of services purveys the perfect treatment for guest’s every need, leaving the body feeling completely reinvigorated.

Aligned with Adeva Spa’s commitment to providing only the finest, Adeva spa uses

state-of-the-art, non-invasive medical technology approved by the US FDA to ensure effective and comfortable treatments for all skin types without any downtime. Spanning over almost 10,000 square feet, Adeva Spa’s facilities include 19 private spa rooms and 5 couple suites. The designated men and women hydrotherapy zones and relaxation lounges are perfect for unwinding before or after a spa session.

Adeva Spa has received several prestigious spa and beauty awards, both locally and in the region.

Best

Best

Best

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Health & Wellness Spa in Asia

City Spa in Singapore

Hideaway Spa in Singapore

Luxury Spa in Singapore

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Spa Rael

Spa Rael, an idyllic hidden gem in tropical Sentosa Island Resort that spans more than 1160 acres, is an oasis of unparalleled indulgence nestled in waterfront extravagance and lush greenery of ONE°15 Marina.

Spa Rael at ONE°15 Marina Sentosa Cove is a sanctuary for the senses, designed to restore the mind, body, and spirit. The spectacular enclave lulls guests’ senses to immerse in phenomenal experiences that make life beautiful.

Embrace luxurious comfort with the plethora of awards-winning rituals that capture the essence of tranquillity and restoration. Truly dedicated to a balanced journey to wellbeing, Spa Rael indulges with exclusively curated wellness-philosophy-centric therapies, using naturally derived products

from ESPA, an internationally acclaimed skin and body care brand that is renowned for harnessing the power of aromatherapy to elevate each moment with the sensorial connection.

Spa Rael’s luxurious range of holistic treatments and rituals are expertly created with the purest of ingredients to restore balance and indulge your senses. The waterfront spa offers the ultimate immersive salubrious rituals you need to reset your body, mind, and spirit.

Best Relaxation Retreat in Asia

Best Wellness Retreat in Asia

Best Health & Wellness Spa in Singapore

Best Hotel Spa in Singapore

W: www.discoverasr.com E: enquiry.jakarta@the-ascott.com

Citadines Sudirman Jakarta

Citadines Sudirman Jakarta is one of the brands under The Ascott Limited. Embracing the concept of serviced residence, it offers the best home-like experience in the city center with all the facilities and best service support.

Citadines Sudirman Jakarta is located within Newton Tower, a mixed development of serviced apartments and apartments. The serviced apartment is suitable for both individuals and families. The 253 units in Citadines Sudirman Jakarta serviced apartments range from Studio, OneBedroom, family suite to Two-Bedroom apartments. All apartments are fully furnished with modern amenities, including a smart television, an en-suite bathroom,

split air-conditioning system, making it a comfortable home.

Citadines Sudirman Jakarta also has a tagline, For “The Love of Cities”, which is reflected in the sustainability concept in every aspect inside and outside the property. It is one of the properties with a green apartment concept, always striving to provide a healthy environment and air for visitors with the technology it possesses.

Best Sustainable Hotel in Asia

Best Eco Friendly Hotel in Indonesia

Best Luxury Apartments in Indonesia

Best New Hotel (less than 3 years) in Indonesia

Hotel Indigo Vancouver Dwtn - Portland Area, an IHG Hotel

Discover the ultimate upscale boutique hotel experience at Hotel Indigo® located in the heart of Vancouver Downtown, Portland area, one of the premier Vancouver, Washington waterfront hotels.

The full-service hotel boasts an array of exceptional amenities, including a rooftop lounge, winery, med spa and a wine and spirits store, all complemented by several top-class restaurants.

Set in scenic Vancouver Waterfront Park, Hotel Indigo Vancouver Dwtn - Portland Area, an IHG Hotel offers guests a unique backdrop of the majestic Columbia River,

making it one of the most sought-after Vancouver, Washington waterfront hotels. And there’s no sacrifice of convenience, as the Vancouver Convention Center and Vancouver business district are within walking distance, and Portland International Airport is less than 15 minutes away. A stay at Indigo allows guest to indulge in the perfect blend of comfort, convenience and sophistication.

Best Boutique Hotel in United States

W: www.balbirnie.co.uk E: info@balbirnie.co.uk

Balbirnie House Hotel

Balbirnie House Hotel is a delightful award-winning Georgian Mansion dating back to 1777. It is a building of national and international importance, recognised as one of

Scotland’s finest Grade A listed houses, nestled within 400 acres of beautiful parkland in the heart of Fife.

Balbirnie House Hotel provides superb facilities for dining, leisure breaks and special events of all types. It is a real home away from home, allowing ample opportunity to relax in the magnificent Drawing Room areas as well as the original Library Bar. All 31 individually designed rooms are in the original house, blending period style and modern amenities.

In addition to three different dining options and private rooms, the hotel offers an exceptional setting for all types of events, with a range of six different private areas –some of which can accommodate up to 250 guests.

We combine fine food, beautiful surroundings, and friendly Scottish hospitality to create a wonderful experience for our guests, whatever the occasion of your visit. From weddings to conferences, mini breaks to exclusive hire, we have the perfect setting for you.

Best Romantic Hotel on a Global level

Best Wedding Hotel on a Global level

Best Classic Hotel in Europe

Best Function Venue Hotel in Europe

Best General Manager on a Global level

Best Country Hotel in Scotland

W: www.centarahotelsresorts.com/centara/cwq E: cwq@chr.co.th

Centara West Bay Hotel & Residences Doha

Centrally located in Doha’s vibrant financial & business district, with easy access to the finest shopping, cultural sights and tourist attractions. Centara West Bay Hotel & Residences Doha is a short walk from the metro, Corniche, City Center and North West Bay Beach, accessible directly from the hotel via the treelined Boulevard.

Inside is a wide selection of rooms and facilities, including 16 accommodation types ranging from spacious studios to 371-square-metre penthouses, all boasting city or sea views as well as a dishwasher, washer and dryer. A sea-facing pool, stateof-the-art fitness centre, varied dining options, Kids’ Club and business amenities round out the property’s comprehensive facilities, making it a comfortable home for both business and leisure travellers, whether you’re planning a short visit or extended stay. An array of international dining specialties

from award winning restaurants includes, Dalchini progressive Indian cuisine delicately balancing creativity and authenticity. The contemporary Thai Kitchen Restaurant serving Thai Cuisine and International gastronomy, and The Mezze House a brand-new modern Lebanese Resto-lounge serving masterfully handcrafted beverages and scrumptious mezze platters and grills, the outdoor terrace serves classic Shisha flavours and Sommelier Selection.

Best Hotel Residences on a Global level

Best Hotel Service in Qatar

Cyprus

W: www.parklanecyprus.com E: reservations@parklanecyprus.com

Kalloni Spa at Parklane Resort & Spa

Inspired by the healing powers of the ocean and stretching over 3,000 square meters, Kalloni Spa at Parklane Resort & Spa is a luxury, state of the art unique sanctuary providing an exceptional treatment selection with impeccable personalized service.

Blending pure Thalassotherapy treatments from Thalgo with advanced modern face and body treatments from Biologique Recherche, supported by cutting edge technology. A selection of wellness packages can be customized especially for our exclusive guests.

Kalloni Spa at Parklane Resort & Spa is the only spa in Cyprus offering a unique indoor – outdoor Thalassotherapy program in five

pools, the largest sea view spa suite, luxury Russian Banya Treatment suites, all of them with private sauna and plunge pool. Wellness services are complimented also with a variety of fitness group classes and personal trainings from our expert instructors at ParkFit, our unique fully equipped, with the latest technology Technogym equipment health club.

Best Spa Team in Europe

Best Wellness Retreat in Europe

Best Hotel Spa in Cyprus

Best Luxury Spa in Cyprus

W: www.alkhozamakaust.com E: reservationkaust@alkhozamahotels.com

Al Khozama Hotel & Residences KAUST

Al Khozama Hotel & Residences KAUST is strategically located at the heart of King Abdullah University of Science and Technology (KAUST) in close proximity to the university, health centers and residential areas, providing a convenient location at the leading destination of scientific and technological education and research, the hote l features a range of accommodation options, dining, recreation, and business facilities.

The hotel is committed to providing a high-quality hospitality experience with elegantly furnished rooms, suites and luxury residences matching international standards and professional service, hygiene, warmth and a relaxed atmosphere.

A variety of flavor experiences awaits guests at any of the restaurants, featuring an enticing array of international cuisine that comes with superior quality and

friendly service. Be it for an intimate party, a corporate event, a gala dinner, or an outdoor catering, expect nothing but an efficient and welcoming experience from the 5-star dedicated conference & banquet team.

Fully equipped 24/7 mixed Gym and Ladies Salon offers the ultimate relaxation and fitness experience with the latest technologies

Best Conference Venue Hotel in Middle East

Best Hotel Residences in Saudi Arabia

W: www.thedanna.com/ E: reservation@thedanna.com

The Danna Langkawi Resort & Beach Villas

Showcasing Langkawi’s stunning scenic beauty, award-winning The Danna Langkawi Resort & Beach Villas, a member of Small Luxury Hotels of the World, welcomes guests with genuine island hospitality while delighting them at every turn.

Take time to explore the luxury beachfront resort which features exclusive private pool villas, colonial oceanfront rooms and suites that boast views ranging from tropical mountains, ocean, marina and courtyard, with bespoke Jo Love by Jo Malone CBE bath amenities. Guests can indulge in eclectic and intimate seaside dining, keep up with their wellness regime at the Technogym fitness center or rejuvenate over therapeutic treatments at The Spa for balance of body, mind and soul.

Located in Telaga Harbour Park, this Mediterranean-inspired beach resort is easily accessible to many of Langkawi’s famous attractions and outdoor activities. It takes approximately 15 minutes from the Langkawi International Airport and 25 minutes from Pantai Cenang to The Danna Langkawi Resort & Beach Villas.

Best Beach Villa on a Global Level

Best Family Resort in Malaysia

Best Pool Villa in Malaysia

Elite Seef Residence & Hotel

Elite Seef Residence & Hotel offers spacious suites with a host of amenities including a fully equipped modular kitchen, lavish bathrooms with elegant fittings, home theatre system with surround-sound and in-house DVD channels, digital satellite television system with a wide choice of satellite channels, safe deposit locker arid 24-hour room service.

The hotel amenities include 24-hour room service, 24-hour front desk checkin and check-out, concierge service, daily housekeeping, restaurant, lounge bar, Wi-Fi, free newspaper, fitness centre, safety box, kitchenette, self-service tea and coffee, laundry, washing machine, pet friendly hotel, swimming pool, free laundromat and nonsmoking rooms.

Located on the top floor with bright views of overlooking Seef District, Kinetics Health Club is fitted with the latest Techno Gym and Kinesis equipment. The personal trainers are always available for extra guidance or training.

Able to fit up to 40 guests, Confluence is the multi-purpose conference hall equipped with advanced audio-visual facilities designed for hosting meetings, seminars, and other corporate functions.

Best Suite Hotel on a Global level

Best Apartment Hotel in Bahrain

Best Hotel Residences in Bahrain

Best Leisure Hotel in Bahrain

Best Luxury Hotel Apartments in Bahrain

W: www.anamandaracamranh.com E: reservations@anamandaracamranh.com

Ana Mandara Cam Ranh

Located in one of the most beautiful areas of Vietnam’s South Central Coast, Ana Mandara Cam Ranh is nestled along the majestic coastline of Bai Dai Beach in Cam Ranh Bay.

With direct international flights to and from Asia’s major cities and within Vietnam, it is also easily accessible by road.

A blissful and private resort nestled between the mountains and the sea, Ana Mandara Cam Ranh is the ideal getaway to bask in turquoise waters and on sun-kissed white sandy beaches, perfect for couples, families, or business leisure travelers alike. The resort features 176 beautifully crafted Villas, Rooms and Suites, providing picturesque views and exceptional privacy in unparalleled natural surroundings. Ana Mandara Cam

Ranh offers two distinct dining experiences with delicious, palate-pleasing plates of local and international cuisine, a holistic spa and wellness center and bespoke meeting and event facilities for every type of event.

At Ana Mandara Resort Cam Ranh, guests will discover a unique blend of secluded serenity, elegant informality and warm Vietnamese hospitality. Indulge in an unforgettable escape where every detail is carefully crafted to provide an exceptional stay.

Best Beach Resort in Asia

Best Eco Friendly Resort in Vietnam

Best Honeymoon Hideaway Resort i n Vietnam

Oryx Airport Hotel

The Oryx Airport Hotel, located within Hamad International Airport is a world-class facility and accessible to transfer and departing passengers.

The eco-friendly hotel is a five-star oasis for travelers to relax, recharge and unwind, offering a choice of six different room types. With 100 elegant and peaceful rooms, the airport hotel offers a range of convenient packages and attractive rates, to cater to all guests and all lengths of stays. Amenities at the Oryx Airport Hotel’s rooms are made of sustainable products, therefore eliminating single-use plastic within its facility.

The Vitality Wellbeing & Fitness Centre, part of the hotel, features award-winning experiences such as a fully equipped gym, squash court, golf simulator, spa services and 25-meter temperature-controlled swimming pool, complimentary for guests of the hotel or accessible at a competitive rate.

Most Hygienic Hotel in Qatar

W: www.theoutpostalbarari.com E: reservations@theoutpostalbarari.com

The Outpost Al Barari

Embedded in the globally unique Inland Sea nature reserve, The Outpost Al Barari provides a one-of-a-kind luxury experience celebrating Qatar’s rich natural environment and heritage.

Surrounded by soaring sand dunes and desert wilderness, the resort provides a welldeserved break from the hectic, overworked world. Each of the twenty-one tented villas grants maximum privacy and delivers an authentic close-to-nature experience blended with the flourishes of luxury hospitality.

The one-, two-, and three-bedroom tented suites and villas embrace memorable views of the untamed desert from private terraces with infinity pools that are inspired by the turquoise sea of Qatar.

The Outpost Al Barari takes its guests on a journey not just bringing luxury and great food, but cultural and environmental insights as well, providing audiences with a rich and thoughtful experience.

Best Hideaway Resort in Qatar

W: www.domina.it E: assist_res@dominacoralbay.com

Prestige Domina Coral Bay

Prestige Domina Coral Bay has elegant rooms, elegantly furnished in Moorish style with a canopy bed and a veranda.

The rooms are spacious, comfortable and are equipped with air conditioning, digital multimedia television, a direct phone, digital safe box, thermometer/hygrometer, tea and coffee station, private bathroom with Jacuzzi bathtub or shower, hairdryer, courtesy set, bathrobe, slippers, scale, and a cosmetic mirror. Guests will be greeted by attentive service, a wide range of food and wine, an amazing view of the Red Sea and the charm of a timeless land, Egypt.

The hotel offers a unique all-inclusive concept. With the platinum all-inclusive plan, guests enjoy the ultimate beach holiday experience. The hotel has included everything they could, from fine dining to

a dedicated butler service to ensure that rooms, laundry, and room service are always fulfilled on time.

The spa overlooks the sea, set in a suggestive rocky cliff, a magical fusion of Middle Eastern architectural lines. In this temple of beauty and comfort guests can personalize their programs to satisfy any aesthetic need. Elisir SPA is synonymous with relaxation and wellbeing and offers a unique environment, with swimming pools of rare beauty, waterfalls, a wide range of treatments and massages, aromatherapy scents and relaxing colors.

Best All-Inclusive Family Hotel in Africa

Best Beach Hotel in Africa

Best Country Hotel in Africa

Best Destination Hotel in Africa

Best Lifestyle Hotel in Egypt

Italy

W: www.grottagiustispa.com E: travel@grottagiustispa.com

Grotta Giusti Thermal Spa Resort

Grotta Giusti Thermal Spa Resort, located in Monsummano Terme in Tuscany, is a majestic residence build on the largest natural thermal cave.

Giuseppe Verdi defined the natural thermal cave as “the eighth wonder of the world”. It was discovered in 1849 almost by chance and extends for over two hundred meters underground. The cave is divided into three environments: Paradise, Purgatory and Hell, with temperatures from 28 ° to 34°C and 98% humidity, which creates a real thermal steam.

In addition to the healthy thermal steam bath, unique experiences come to life such

as spa floating, floating in the silence of the thermal lake and diving into the depths of the underground spring. Apart from the cave, endowed with absolute charm, the hotel also conquers its guests following the restyling of the historic residence with an interior project inspired by the poetry and natural elements of Grotta Giusti Thermal Spa Resort, from the cave, the thermal springs and the centenary park to the hill of Monsummano.

Best Resort Spa on a Global level

Best Country Spa in Italy

Best Mineral & Hot Springs Spa in Italy

W: www.intercontinental.com/dhaka E: Reservation@intercontinental-dhaka.com

InterContinental Dhaka

InterContinental Dhaka is Dhaka’s Iconic Luxury Business and Convention Hotel. Located in the prestigious downtown business district, the InterContinental Dhaka is the foremost name in luxury.

The hotel is beautifully designed boasting a Millennium modern outlook with a touch of local culture. It features 226 luxury rooms and suites, a selection of restaurants offering exquisite cuisine. Host your events at the meeting spaces equipped with modern facilities.

The outdoor temperature-controlled swimming pool and health club is a perfect destination for business or leisure.

InterContinental Dhaka offers multi-cuisine All Day Dining- Elements to enjoy buffet. For a nice talk over a cup of tea come to Cafe Social or Aqua Deck. Enjoy the juiciest and tender steak at The Amber Room and for bar experience come to Opus.

Best Culinary Experience in Asia

Best Historical Hotel in Asia

Best Lifestyle Hotel in Asia

Best Luxury Hotel in Bangladesh

Best Mice Hotel in Bangladesh

Vietnam

W: www.radissonhotels.com E: reservation.radissonphanthiet@radisson.com

Radisson Resort Phan Thiet

Escape to a world of tranquility at Radisson Resort Phan Thiet, nestled amidst the captivating beauty of Southeast Vietnam.

Just a stone’s throw from Phan Thiet’s bustling city center and a scenic two-hour drive from vibrant Ho Chi Minh City, the Scandinavian-inspired haven offers a serene retreat surrounded by verdant mountains and pristine beaches.

Step into luxury with their 76 elegantly appointed rooms and suites, each offering direct access to the mesmerizing coastline. Surrender to relaxation by the shimmering outdoor pool, savour exquisite cuisine at the restaurant, rejuvenate senses at the spa,

discover inner harmony at the yoga pavilion, maintain fitness at the modern gym, and witness the little one’s joy at the dedicated playground.

Whether guests are dreaming of a romantic wedding or seeking an unforgettable escape, Radisson Resort Phan Thiet invites them to create cherished memories amidst the enchanting beauty of Southeast Vietnam.

Best Honeymoon Hideaway Resort in Asia

Best Corporate Resort in Vietnam

Best Destination Resort in Vietnam

Best Luxury Boutique Resort in Vietnam

Best New Resort (Less than 3 years) in Vietnam

W: www.kempinski.com/bali E: reservation.bali@kempinski.com

The Apurva Kempinski Bali

With breathtaking views of the Indian Ocean and lush tropical landscapes, The Apurva Kempinski Bali is the epitome of beachfront indulgence.

The elaborate interiors have been crafted by local artisans with the resulting architecture resembling a palatial open-air Indonesian theater. Home for the 2022 G20 Presidency of Indonesia, the resort connects guests to authentic Indonesian culture with highly personalized programmes and curated experiences.

A collection of 475 iconic rooms, suites and villas are showcased, with 60% of the accommodation featuring its own private plunge pools. The resort’s eight dining venues showcase a show stopping

celebration of the cuisines of Indonesia and beyond. The resort is also home to the Apurva Spa with tailor-made body and beauty treatments inspired by time-honored Javanese and traditional wellness techniques.

From a unique culinary journey and indigenous spa treatments, to the spacious meeting rooms and alluring chapels, The Apurva Kempinski Bali is a spectacular stagewhere curated experiences are brought to life.

Best Culinary Experience in Indonesia

Best Spa Hotel in Indonesia

Best Wedding Hotel in Indonesia

Most Unique Guest Experience in Indonesia

W: www.thebanjaran.com E: tbhr.reservations@sunwayhotels.com

The Banjaran Hotsprings Retreat

Abandon all worldly concerns and stresses of life and visit The Banjaran Hotsprings Retreat, an idyllic destination nestled in a 22.7-acre valley alongside 260-million-year-old Paleozoic limestone hills, verdant rainforest, rejuvenating geothermal hot springs, natural caves and cascading waterfalls.

With its 44 sumptuous Garden, Water and Lake villas, a pampering Spa and Wellness Centre and a host of retreat experiences available, this hotel makes for the ultimate getaway spot to recharge and re-energise. Take a dip in the Geothermal Hot Springs Dipping Pools, or take in the towering rock formations around the retreat. Stroll through the jungle at one’s own pace and be one in nature, or find inner peace in the Meditation Cave.

Another top draw of The Banjaran Hotsprings Retreat is Jeff’s Cellar, a bar named most magnificent in the world, built into the cavern of the aforementioned limestone hills. There, guests can sample organic and rare wines, as well as enjoy a fine evening dinner within its cozy confines.This sanctuary is located in the northern state of Perak, only a 15-minute drive away from Ipoh city and 2 hours from Kuala Lumpur

Best Hot Spring Resort on a Global level

Best Honeymoon Hideaway Resort in Malaysia

Best Pool Villa Resort in Malaysia

Best Relaxation Retreat in Malaysia

Best Villa Resort in Malaysia

The Spa at Fonteverde Lifestyle & Thermal Retreat

Guests can immerse themselves in the everlasting beauty of the Tuscan countryside and escape to a place where they can enjoy an authentic transformative experience amidst olive groves, vineyards and natural hot springs.

Beyond the gourmet experiences, craft shops and medieval towns, The Spa at Fonteverde Lifestyle & Thermal Retreat is best known for its thermal springs, with waters rich in fluorine, magnesium, and sulfur, as well as for its own wellness philosophy named Equilibrium, for diet, body, and soul.

The philosophy has grown there, where the purest spa water gushes from springs and it dates back to millennia of Italian spa culture. Combined, the natural charms of Tuscany, the regenerating power of thermal water and the welcoming atmosphere, form an

integral part of the philosophy. Equilibrium incorporates both physical and mental wellness, and teaches how to manage stress, diet, lifestyle and physical activity, creating balance and harmony. The philosophy offers guests much more than just a well-being experience. It provides the benefits of spa treatments, along with the knowledge of how to kick-start a new lifestyle and become healthier and more aware.

Best Medical Spa on a Global level

Best Country Spa in Europe

Best Mineral & Hot Springs Spa in Europe

Best Health & Wellness Spa in Italy

W: www.kupuphangan.com E: reservationkupu@gmail.com

Kupu Kupu Phangan Beach Villas & Spa by L’Occitane

“Kupu Kupu” is the Balinese name for Butterfly, as the hotel brand originates from Indonesia – the Butterfly is the symbol of beauty, culture, art and design.” A traditional Thai style villas that is influenced by a Balinese charm design.

Guests can be on their very own stretch of stunning white sandy beach with the remarkably luxurious villas. They can have their own private beach and boast a spectacular plunge private pool facing the jewel turquoise waters of Koh Phangan.

Kupu Kupu Phangan Beach Villas & Spa by L’Occitane believes in welcoming and treating everyone the way they would like to be treated themself. Guests are invited to stay with them, live with them, discover with them and enjoy one of the most luxurious and beautiful five-star hotels

in Koh Phangan. The Spa by L’OCCITANE invites guests to a Provencal retreat, to experience the brand through a sensorial holistic journey. Guests can take time out to have a refreshing swim in the infinity pool, enjoy a private access to the beach, for the most charming sunset of the island. All of the staff at the hotel, intend to make guests stay at Kupu Kupu Phangan Beach Villas & Spa by L’Occitane the most extraordinary of guests’ traveler life.

Best Spa Hotel on a Global level

Best Boutique Honeymoon Hotel in Asia

Best General Manager in Thailand

Best Luxury Boutique Hotel in Thailand

Bahamas

W: www.mandaraspa.com E: mandaraspa@atlantisparadise.com

Mandara Spa at Atlantis Paradise Island Bahamas

Discover the beauty of Mandara Spa at Atlantis Paradise Island Bahamas and an ethos encompassing wellbeing from around the world.

Mandara Spa at Atlantis Paradise Island Bahamas captures the essence of their Balinese heritage while charting a path to the New World. Relax your mind and body with therapies inspired by the healing traditions of Bali combined with European techniques, and natural elements indigenous to the Bahamas. It is a journey that touches on regional influences infused into unparalleled Mandara experiences.

The name Mandara comes from a Sanskrit legend about the gods’ quest to find the secret to eternal youth and beauty. Mandara Spa at Atlantis Paradise Island Bahamas believes that guests will unlock the secret when they experience a timeless Mandara moment.

At Mandara Spa at Atlantis Paradise Island Bahamas, time stands perfectly still.

Best Casino Hotel Spa on a Global level

Best Country Spa in North America

Best Hotel Spa in North America

Best Resort Spa in North America

Amari Kuala Lumpur

Located in the heart of Kuala Lumpur Central Business District on Jalan Bangsar, Amari Kuala Lumpur offers unparalleled city experiences for today’s pragmatic travelers.

Directly connected to Abdullah Hukum

LRT/KTM Station, with easy access to Kuala Lumpur City Centre (KLCC) as well as the many shopping and entertainment hubs within the city, Setia KL Eco City Mall is a 5-minute walk away, as are The Gardens Mall and Mid Valley Megamall via a connected bridge walkway.

The 252-roomed Amari Kuala Lumpur encompasses four dining experiences and facilities, such as an infinity pool overlooking the city skyline and a FIT Centre featuring

state-of-the-art equipment for a good workout.

Amari Kuala Lumpur’s meetings and event spaces encompass seven meeting and events spaces on the second floor, including a 220sqm ballroom for up to 200 guests and a business lounge for boardroom meetings. Equipped with state-of-the-art technology and natural light filled with floor-to-ceiling windows, the hotel sets the perfect stage with flexible spaces, seating and a stage for a personalised event.

Best Eco Friendly Hotel in Malaysia

Best Hotel Service in Malaysia

Most Unique Guest Experience in Malaysia

W: www.lusakalegacyresort.com E: reservations@llhcc.com

Lusaka Legacy Resort

A tranquil hilltop retreat, Lusaka Legacy Resort is conveniently located minutes from Kenneth Kaunda International Airport.

This serene property offers first class accommodations in five lovely villas, featuring 58 rooms and suites as well as two Presidential Suites, all with en-suite bathroom and spacious decks overlooking nature. Amenities include a dreamy infinity pool, fire-pits, gym, massage rooms, lobby wine bar, restaurant, boardrooms, along with the most attractive event and conference rooms in Lusaka.

The stunning suites each provide two bedrooms with a king-size bed, individual airconditioning and a bath with walk-in shower, full-size tub and private water closet, two spacious lounges, kitchen and dining area, large flat-screen television and over-sized decks with views to the city and distant mountains.

Best Family Hotel in Africa

Best Wedding Hotel in Africa

Best Conference Venue Hotel in Zambia

Best Hideaway Retreat in Zambia

Best Prime Location Hotel in Zambia

W: www.radissonhotels.com E: reservations.gautrain@radissonblu.com

Radisson Blu Gautrain Hotel, Sandton Johannesburg

Nestled in the heart of Sandton, Johannesburg’s premier business district, the Radisson Blu Gautrain Hotel offers a sophisticated sanctuary for discerning guests.

Just steps away from the high-speed Gautrain Rail Station, this upscale hotel blends modern design with African-inspired elegance. Its 220 stylish rooms and suites provide a serene escape with breathtaking views of the city’s iconic skyline, including Nelson Mandela Square and Sandton City Mall.

Guests can indulge in gourmet cuisine at the renowned Central One Restaurant, where fresh, seasonal ingredients are crafted into exquisite dishes. The hotel’s outdoor pool and sun deck offer a perfect spot to unwind, while the 10th-floor fitness centre provides panoramic views for an energizing workout.

For business travellers, the Radisson Blu Gautrain Hotel boasts state-of-the-art meeting spaces that accommodate up to 220 delegates. Whether visiting for business or leisure, the hotel’s proximity to key attractions and a complimentary shuttle service within a 4km radius ensure convenience and ease.

Offering luxury, comfort, and impeccable service, Radisson Blu Gautrain Hotel epitomizes modern elegance, making it a distinguished choice for visitors to Johannesburg.

Best City Hotel in South Africa

W: www.kaselodge.com

Kase Lodge

Kase Lodge on Jeju Island, the only five-star boutique hotel in South Korea welcomes guests. Kase Lodge is named after the nearby Kase oreum, one of about 360 volcanic cone hills created by the majestic Halla Mountain.

The Lodge architecture harmonizes Jeju’s natural beauty with sleek modern design. 23 private accommodations are furnished in high-end modern contemporary styles and state-of-the art technology for maximal guest comfort. Guests can find relaxation and rejuvenation through their world-class amenities including spa, sauna, library lounge, fitness center, wine bar, stargazing deck, walking trails and art collection. The Garden Spa Suites, on the first level,

overlook the gardens and lake. With a spacious studio floorplan and terrace jacuzzi, each suite offers close ups of the lodge’s natural surroundings. The Terrace Suites, on the second level, provide stunning panoramic views through floor-to-ceiling windows. Enjoy Jeju’s sunlit days and starlit nights on spacious balconies. Combining Jeju’s natural energy and tranquility, Kase Lodge promises absolute relaxation in splendor through excellent hospitality service and amenities.

Best Lodge on a Global level

Best Relaxation Experience in Asia

Best Scenic Environment Hotel in Asia

Best All Inclusive Resort in South Korea

Best Boutique Hotel in South Korea

W: www.kaselodge.com E: info@kaselodge.com

Kase Dining

Mornings at Kase Lodge begins with Asian fusion and Western breakfast options. Freshsqueezed juice from the hotel farm is served alongside standard breakfast beverages of guests choosing. Each hotel reservation includes all meals (breakfast, dinner, and mid-day refreshment).

Each dinner menu is the singular creation of the chefs at Kase Dining based on seasonal ingredients. Through organic local ingredients, prepared in the impeccable kaiseki gourmet style, Kase Dining is farmto-table par excellence. Set as multi-course meals, these scrumptious, original delicacies are exemplars of Ryokan-inspired luxury cuisine.

Kase Dining artfully combines historical and

contemporary cuisines based on the concept of ongojishin, a Korean idiom meaning study the old, to understand the new.

To craft signature flavourful experiences, the chefs adapt traditional techniques to modern styles. Each gourmet creation is plated on artisanal tableware specially commissioned for the Kase Dining room to enhance the classic-to-contemporary range of the restaurant’s cuisine.

Best Local Sourced Produce Menu on a Global level

Best Sustainable Restaurant on a Global level

Best Fine Dining Experience in Asia

Best Food & Wine Pairing Experience in Asia

Best Food Styling and Presentation in Asia

Mexico

W: www.fairmont.com/mayakoba E: myk.reservations@fairmont.com

Fairmont Mayakoba

Fairmont Mayakoba is located in the Riviera Maya, Mexico, within the private gated resort community of Mayakoba, surrounded by lush mangroves and the Caribbean shoreline, 30 miles from the Cancun International (CUN) airport.

Relax under the swaying palms of the whitesand beach that stretches on as far as the eye can see. Spot exotic birds, racoons, crocodiles, coatis and monkeys from a resort boat in the mangrove-filled jungle.

Picture a tranquil luxury resort set on the world’s second-largest coral reef, near sophisticated Playa del Carmen. The hotel offers guests a vast array of activities, from world-class snorkel, spa retreats, cooking classes, jet skiing, a private yacht, paddleboarding, kayaking, and learning from modern Mexican & ancient Mayan culture. Guests have the option to stay with the hotel as an all-inclusive guest or customize their visit for the dream beach vacation.

The hotel is a destination with million anecdotes, rich culture, and beautiful landscapes. A perfect place for mindfulness, family, romance, and adventures.

Fairmont Mayakoba

Best Beach Resort on a Global level

Best Eco Friendly Resort on a Global level

Best Family Resort in North America

Best Golf Resort in North America

Most Unique Guest Experience in North America

United Arab Emirates

W: www.ginzabeauty.net E: info@ginzabeauty.net

Ginza Beauty Ladies Salon

Ginza Beauty Dubai, a leading luxury beauty destination in the heart of Dubai, has been honored with the prestigious award for Best Female SPA in the Middle East at the 2024 Haute Grandeur Global Awards.

This recognition solidifies the salon’s reputation for providing unparalleled beauty experiences and exceptional customer service. Known for its exquisite nail and eyelash treatments, Ginza Beauty Dubai has consistently delighted clients with its innovative techniques and luxurious ambiance. With over 200 five-star reviews, the salon has become a go-to destination for discerning women seeking the ultimate in beauty and relaxation. Kotono, General

Manager at Ginza Beauty Dubai, expressed her gratitude, stating, “We are thrilled to receive this prestigious award. It is a testament to the hard work and dedication of our talented team. Our goal has always been to create a sanctuary where our clients can feel pampered and rejuvenated. This award validates our commitment to excellence.”

Best Female Spa in Middle East, Most Hygienic Spa in Middle East

Best Spa Team in United Arab Emirates

V-senses Wellness & Spa at Furama Resort Danang

V-senses Wellness & Spa at Furama Resort Danang is an up-scaled Vietnam-made Wellness Brand with a focus on holistic and sustainable physical balance and improvement through mindful physical, psychological, and spiritual activities.

Through harmonious combination of healthcare and nourishing organic diets, well-balanced physical exercise programs V-senses Wellness & Spa at Furama Resort Danang strives to awaken beauty and health from within.

The Spa rituals bring natural elements into products and services to achieve health regeneration from physical therapy and sustainable traditional medicines that

have been forgotten. Active participation between people, culture, and nature are incorporated and encouraged through V-senses Wellness & Spa at Furama Resort Danang programmes.

The V-senses Wellness & Spa at Furama Resort Danang is designed with locallysourced, sustainable materials to promote a LOHAS lifestyle.

Best Spa Destination in Asia

Best Spa Getaway in Asia

Best Luxury Spa in Vietnam

Best Resort Spa in Vietnam

Best Signature Spa Treatment in Vietnam

Hulhule Island Hotel, Maldives

Hulhule Island Hotel, Maldives located on the International airport island, is a modern and exotic hotel catering to the diversified needs of guests.

Set in a heavenly ambiance of turquoise blue waters, the Maldives airport hotel is the perfect place for guests traveling for leisure as well as business. It is a happening place to be in as well as a tranquil haven at various locations within the hotel.

Hulhule Island Hotel is liked by each segment of guests such as guests wishing to add flavor to their special day or wanting to take the plunge into the sky blue water and bask at the white sandy beach area, or just transiting through the Isle of Maldives. The hotel also proudly presents four Food and Beverage outlets.

Best Airport Hotel in Indian Ocean

Best Business Hotel in Indian Ocean

Best Conference Venue Hotel in Indian Ocean

Best Culinary Experience in Indian Ocean

Best Island Hotel in Indian Ocean

www.hilton.com

Hilton Colombo Residences

Explore Colombo’s unique juxtaposition of old and new from Hilton Colombo Residences, ideal for leisure and business travelers.

The hotel offers 177 contemporary guest rooms and suites to accommodate short or extended stays. Unwind with a picturesque view of the Indian Ocean and feel the city buzz in the metropolis of Colombo. The hotel is located in a prime location just 30 minutes’ drive from Bandaranaike International Airport and a stone’s throw away from popular Colombo attractions. The 33-story

hotel also provides a range of venues for conferences and events that cater to 850 guests. Experience modern amenities and facilities such as the outdoor pool, fitness center, tennis court, an all-day dining restaurant, FLOW, and the hotel bar, Basico Bar Lounge.

Best Function Venue Hotel in Asia

Best Apartment Hotel in Sri Lanka

Best Culinary Experience in Sri Lanka

Best Family Hotel in Sri Lanka

Best Hotel Residences in Sri Lanka

Seychelles

W: www.cerf-resort.com E: reservations@cerf-resort.com

Cerf Island Resort

A little hideaway in the heart of the Indian Ocean. Nestled into the lush hillside and bordered by a marine nature reserve, Cerf Island Resort is a short boat ride across the crystal clear waters from Mahé.

The boutique Resort offers 24 intimate villas, within the naturally elegant surroundings of a tropical paradise, two restaurants, two infinity pools, a pool bar, two beaches, a relaxing sea view lounge and a spa ‘Le Spa Latanier’. The alluring emptiness of the white sand beaches offer a personal oasis in nature’s tropical playground.

The resort is designed to deliver a true Creole experience facilitated by incorporating the Seychellois architecture and design while preserving the natural surroundings.

Cerf Island Resort is the location for a truly memorable holiday in one of the most pristine natural environments on the planet.

Best Hideaway Retreat in Africa

Best Honeymoon Hideaway Resort in Africa

Best Hideaway Resort in Seychelles

Best Honeymoon Hotel in Seychelles

Best Prime Location Hotel in Seychelles

W: www.chenot.com/chenot-palace/weggis/ E: reservation@chenotpalaceweggis.com

Chenot Palace Weggis

Chenot Palace Weggis, located on the shores of Lake Lucerne in Switzerland, is a premier health and wellness retreat offering four results-driven programmes: Advanced Detox, Recover & Energise, Recover & Energise with Sleep Cycled module, and Prevention & Ageing Well, all grounded in the renowned Chenot Method®. Harnessing 50 years of science, innovation, and experience, the Chenot Method® is a practical framework for promoting health, resetting, or even reversing, biological age and extending healthspan.

A week at Chenot, acts as a periodic cleanse and reset, replenishing lost energy.

The retreat features state-of-the-art facilities, including a metabolic and sports lab, a wholebody cryo chamber, antigravity technologies, and an altitude chamber. At Chenot Palace Weggis, guests experience the exceptional detox programmes, a state-of-the-art fitness area, and a 21-metre indoor pool—all set in a tranquil location.

Best Wellness Clinic in Switzerland

Best Holistic Wellness Centre in Switzerland

Best Wellness Retreat in Switzerland

Montenegro

W: www.oneandonlyresorts.com/portonovi E: chenot.espace@oneandonlyportonovi.com

Chenot Espace at One&Only Portonovi

At the entrance of Boka Bay, One&Only Portonovi is an exceptional one-off resort on Europe’s ‘New Riviera’, where Montenegro’s breathtaking ‘black mountains’ meet the Adriatic Sea.

With its grand facades, terracotta rooftops and exquisite gardens, the resort’s palatial design echoes the Venetian architecture of nearby UNESCO-listed towns.

Chic rooms, suites and villas frame spectacular bay views, and an exclusive collection of private home stays promise additional space and luxury. Offering a private sandy beach, six pools, and unparalleled wellness, One&Only Portonovi captures the essence of an active, healthy and balanced lifestyle.

Curated experiences invite relaxation and exploration, guests can explore the Adriatic via yacht and diving adventures, or reset their wellbeing at Chenot Espace, one of Europe’s leading wellness destinations. Chenot Espace at One&Only Portonovi combines the latest scientific advances in Western medicine and diagnostics with the best in Chinese and alternative therapies – a holistic approach known as the Chenot Method®. Beyond the resort, guided mountain hikes and tours of storybook towns immerse guests in the untold wonders of Montenegro.

Best Hotel Spa in Montenegro

Best Health & Wellness Spa in Montenegro

Citadines Pearl Hoi An

DaiSu_Ho Quang Thinh

Best Marketing Director

Could you please share what you consider to be the most essential management tool for maintaining team motivation and ensuring the delivery of exceptional experiences?

One of the most essential management tools for maintaining team motivation and ensuring the consistent delivery of exceptional guest experiences is effective communication. Firstly, open lines of communication encourage team members to share their ideas, feedback, and concerns, which fosters a sense of belonging and ownership among staff. Regular team meetings and one-on-one check-ins create opportunities for dialogue, allowing team members to feel heard and valued while also aligning their individual objectives with the overall goals of the hotel. Additionally, clear and transparent communication about expectations and responsibilities eliminates misunderstandings and sets a standard for accountability. In this way, effective communication becomes a cornerstone for building a motivated workforce and delivering memorable experiences that reflect the hotel’s commitment to excellence.

How do you ensure operational efficiency and quality in day-to-day hotel management?

Ensuring operational efficiency and quality in day-to-day hotel management requires a comprehensive approach that integrates several key components. Strategic planning is crucial, as it aligns the hotel’s goals with market demands and provides a roadmap for future growth. Alongside this, implementing streamlined processes helps eliminate bottlenecks, allowing staff to work more efficiently while enhancing the overall guest experience. Effective staff training is essential to equip employees with the skills needed to perform their roles to the highest standards, fostering a culture of excellence. Finally, leveraging technology can significantly enhance operations by automating tasks and providing valuable insights, ultimately supporting the hotel’s commitment to quality service.

Which single operational strategy do you follow to enhance your guest experiences constantly?

To consistently enhance guest experiences, one effective operational strategy is personalization. This approach revolves around tailoring services and interactions to align with the unique preferences and needs of each individual guest. By taking the time to understand what each guest values, hotels can create memorable and meaningful experiences that resonate deeply. Implementing personalization strategies not only fosters stronger connections with guests but also enhances their overall satisfaction. Ultimately, this customized approach encourages loyalty and drives repeat business.

Do you follow industry trends or do you manage your hotel using unique tools that you implement based on your own experiences?

I believe in a balanced approach that incorporates both industry trends and my unique insights gained from experience. Staying updated on industry trends is crucial, as it helps identify emerging consumer preferences and technological advancements that can enhance hotel operations. However, I also rely on my own experiences and the specific context of my hotel to implement tailored strategies that address our unique challenges. For instance, I might apply innovative guest engagement tools that I have successfully used in previous roles while also integrating best practices gathered from industry leaders. This combination of trend awareness and personal experience allows me to create a dynamic and responsive management style that drives both guest satisfaction and operational efficiency.

Describe the term ‘success’ in your profession., and how do you use your successful achievements to share this further to influence other aspiring leaders in your team?

The term “success” in marketing within the hospitality industry often refers to the ability to attract, engage, and retain customers while driving brand loyalty and revenue growth. Success can be measured through various metrics, including occupancy rates, customer satisfaction scores, social media engagement, and return on investment (ROI) from marketing campaigns.

Best Pool Villa Resort in Asia

Best Marketing Director in Asia

Best All-inclusive Family Resort in Vietnam

Best Beach Villa in Vietnam

Best Luxury Resort in Vietnam

Tokoriki Island Resort Fiji

Basking in the heart of the South Pacific, Tokoriki Island Resort Fiji, is an unrivalled haven of luxury for discerning travellers.

Its 36 beautifully appointed villas, nestled between lush greenery and blue waters, embody tropical tranquillity. Uninterrupted views of the ocean, personal plunge pools and traditional Fijian design elements conjure up an atmosphere of idyllic serenity.

The resort truly shines with its offerings of bespoke experiences. The exhilarating 15-minute helicopter transfers present breathtaking panoramas of the archipelago - a dramatic introduction to your island retreat.

The resort has been recognized as a paradigm of luxury travel, having received numerous awards for its unparalleled hospitality. From delectable local cuisine to indulgent spa treatments, every aspect has been thoughtfully curated to provide a memorable Fijian sojourn.

Tokoriki Island Resort Fiji is not merely a destination, it’s an immersive journey into Fiji’s enchanting heart. An awe-inspiring escape where everyday life feels a world away.

Best

Best

Most Unique Guest Experience in Oceania

Best Luxury Hotel in Fiji Islands

Oceania

Beachfront Hotel in Oceania

Honeymoon Hideaway Resort in Oceania

Kolbe Hotel Rome

Kolbe Hotel Rome is located in the historic centre in front of the Palatine and occupies a splendid former convent from the 17th century that has many of its original features intact.

The hotel is a few minutes’ walk from famous attractions such as the Circus Maximus, Mouth of Truth, Coliseum, Roman Forum and Trastevere.

The hotel was named after Father Maximilian Kolbe, a Polish priest who lived and studied there when it was a convent and who was awarded sainthood in 1982 by Pope John Paul II.

The hotel has a wonderful restaurant and an immaculately kept courtyard garden with a fountain as well as orange, lemon and olive trees that offer an idyllic oasis of calm in the busy centre of Rome. In the luxurious rooms of Kolbe Hotel Rome guests’ senses will be enchanted by a fascination of the past, surrounded by a timeless atmosphere yet with all modern comforts.

W: www.oneworldhotel.com.my E: reservations@oneworldhotel.com.my

One World Hotel

Alvin Koh General Manager

“As the gateway between guests and the local community, One World Hotel takes pride in promoting the best local experiences to our guests, far and near.”

What Inspired you to join the hospitality industry, and how did you start?

Lame excuse but I joined the industry because I wanted to meet people from different walks of life. First entered the industry right after Hospitality School as a Front Office Receptionist. Perhaps I was lucky, being at the right place at the right time, was appointed Assistant Manager shortly and Assistant Front Office Manager thereafter. Would have been an FOM thereafter if not for my old age of 22. First experience in managing a hotel at 23 and the rest is history.

What were some of the significant challenges you faced during your years in the hospitality industry and how did you overcome them?

Well, it was during the Covid-19 outbreak. The whole world shut down traveling because of the pandemic, where the hotel industry also had to shut down its operations. This was probably the worst hit for the tourism and hospitality industry.

There were many hotels which either had to close down or reduce their labour force as they had to furlough employees to balance their financial situation. We were lucky to get back to providing optimum service to our guests so quickly as we retained all employees during the pandemic as our Hotel Owners insisted that no staff was going to be laid-off nor was there any pay-cut so that the staff are still able to provide for their families during the difficult period.

What do you think is the future of sustainable tourism in your region, and how is your hotel adapting to these changes?

Sustainability and ecotourism have always been an important part of Malaysia’s tourism strategy and will continue to do so in the future. Tourism of Malaysia has been active and aggressively promoting Malaysia’s natural and sustainable tourism, offering visitors an authentic eco-tourism experience.

As society is becoming more environmentally conscious, One World Hotel‘s approach to sustainability is to differentiate and grow our brand to generate value. We strive to create

eco-friendly impact for daily operations, ranging from reduction in carbon footprint, waste management, recycles rainwater, to name a few. Hence, giving our guests a wonderful stay at our hotel that aligns with the values and expectations.

How does your hotel contribute to preserving local culture and traditions, and what experiences can guests expect during their stay?

As the gateway between guests and the local community, One World Hotel takes pride in promoting the best local experiences to our guests, far and near. Our Concierge and Front Office teams are at hand to advise guests on interesting spots to visit around the city and exciting activities guests can experience. Not only will guests be thrilled to experience the local cultures, but the local vendors will also be elated to have more business coming in.

What makes your property stand out from others in your region?

The success of One World Hotel is made possible by our associates who have consistently demonstrated service and operational excellence in the hotel. Their passion, hard work and commitment to the hotel is a testament in all the awards that we have won over the years and not forgetting, the regular guests and corporate guests who constantly return to patronise our hotel.

The Crocodile Hunter Lodge

Immersed within lush bushland and home to an array of native wildlife, The Crocodile Hunter Lodge by Australia Zoo has been built from the aspirations of the original Wildlife Warrior, Steve Irwin.

With an unwavering passion to protect wildlife and wild places, Steve envisioned a unique overnight experience for guests, where they could connect with nature and be reinvigorated by Australia’s beautiful fauna and flora.

The Crocodile Hunter Lodge offers unique, family friendly rustic cabins, to enjoy the wild side of luxury. With spacious decks overlooking the vast bushland and wonderful wildlife, it will be a special overnight experience to cherish with your loved ones. Including an exciting multi-species habitat which is home to red kangaroos, emus and koalas, guests can admire these wonderful animals while sitting in the outdoor dining area of Warrior Restaurant & Bar or relaxing in the 25 meter infinity pool.

Oceania

Fable Auckland

Fable Auckland is set in a 1920’s Art Deco building in the heart of Auckland city and offers boutique accommodation with luxurious interiors, outstanding guest experience and award-winning dining.

Fable Auckland boasts a bespoke range of rooms, from the Classic to Superior, as well as Luxury rooms and Junior Suites. Crowning the boutique accommodation on offer are the sumptuous ‘Duchess’ and ‘Windsor’ suites. Jewel tones and a nod to the art deco origins of the hotel are seen throughout the property.

Cooke’s Restaurant & Bar pays homage to the eatery of the same name in the first Windsor House, with a special focus on using only the freshest local organic produce, organic wine list and carefully crafted with a strong focus on nourishing wholefoods. Iconic High Tea service and sumptuous dining all day has set Cooke’s on the map for ‘must-try’ dining in the central city.

Oceania

Fable Dunedin

Fable Dunedin is a modern five-star boutique hotel offering full-service luxury and an unforgettable experience. Built in 1862, the Victorian-era hotel has just completed an extensive refurbishment that celebrates the beautiful heritage details of the property, nicely set against the modern comfort and design of the interiors.

Welcomed by a concierge in a top hat and tails, guests are drawn into the reception’s light-filled double-height ceilings before being guided to their rooms through wide corridors lined with vibrant custom designed carpets. Moulded panel walls are the ideal canvas for locally sourced art to shine. The beds are a confident nod to rest and retreat with premium fabrics and specially commissioned tartan blankets paying homage to the city’s Scottish ties.

Fable Dunedin is welcomed as Dunedin’s first five-star hotel and features 50 luxurious guest rooms and suites, an on-site restaurant and bar and three elegant conference rooms that can cater for up to 250 delegates. Fable Dunedin has a strong focus on sustainability and supporting local suppliers.

Oceania

Hotel Fitzroy curated by Fable

Classic meets contemporary at Hotel Fitzroy curated by Fable. This carefully restored landmark villa has been transformed into a luxurious oasis, with the very best in dining, shopping and nightlife right on the doorstep in Auckland’s trendiest district, Ponsonby. A carefully curated scene of refined relaxation awaits in each one of the ten Hotel Fitzroy superior or luxury rooms. Taking the design lead from the lofty ceilings and statement windows of the original villa, all rooms are spacious, warm and bathed in natural light. Beautiful soft furnishings, high-tech entertainment and connectivity, generous ensuite and deluxe amenities make it irresistible to rest and relax.

From sipping on a signature welcome drink, to relaxing in the library with hors d’oeuvres and a fine wine or basking in the morning sunshine over in-room breakfast service, dining is a defining part of the stay at Hotel Fitzroy curated by Fable. Each room comes complete with a complimentary mini bar replenished daily. Tray-service continental or cooked breakfast, including fresh-pressed juice and barista coffee, is a signature part of the experience and the perfect way to start the day.

Oceania

Absalon Hotel

The Absalon Hotel is a marvel. It is a modern-classic hotel in Vesterbro, situated in the very centre of vibrant Copenhagen.

There, guests can experience harmony in a casual homely atmosphere, enriched with warm hospitality and deeply personalized service.

The conservation of the building’s quintessential classical architecture has been a predominant factor in the hotel’s design, as well as the wish to include the colorful urban universe that surrounds the trendy neighborhood of Vesterbro. All 161

rooms and suites are decorated with textiles and wallpapers from the award-winning English Designers Guild, renowned for its energetic and vibrant designs.

The Absalon Hotel creates a cozy and relaxed atmosphere, with The Lobby Lounge and Absalon Bar inviting guests to feel at home and socialize with fellow travelers.

Cape Bodrum Luxury Hotel & Beach

A fine example of architecture, reflecting the vivid colour of turquoise Aegean Sea, with spacious terraces, Cape Bodrum Luxury Hotel & Beach offers 110 rooms and suites for guests to relax.

At Cape Bodrum Luxury Hotel & Beach, the Aegean art of travel and hosting, distilled over centuries, come alive in a blissful culmination.

The hotel boasts 53 rooms and suites and food and drink stations rich with local produce. Guests can enjoy a superior sense of wellness provided by the BluWell Spa. There are sports areas and facilities where a tranquil equilibrium of body and soul can be achieved and Escape Beach & Lounge and

Artisan Café, where guests can socialize and enjoy themselves. In addition, the private beach with pristine waters, all complement to guests’ perfect vacation.

Resembling a distant corner of paradise, Cape Bodrum Luxury Hotel & Beach is a lifestyle, if not much more. The staff, courteous and vigilant at all times, are prepared to serve and attend to guests in the best possible way.

Royal Mansour Marrakech

The Royal Mansour Marrakech is a one-of-a-kind revival of a traditional medina surrounded by gardens and dotted with terracotta-coloured alleys and squares. A city within a city, with 53 exceptional private riads, well hidden behind mysterious studded doors.

The Arabo-Andalusian tradition views the garden as an open-air work of art, a paradise of peace and serenity. In 2016, after an extension project, the hotel opened up to a large landscaped area; Le Jardin offers a 600sqm pool surrounded by seven private pavilions and an outdoor restaurant.

Extensively enlarged in 2021, the new spaces include a herb and vegetable garden

as well as a private dining experience elevated above the trees. The property has also designated a new artist’s studio, Atelier d’Artiste, housed in a glass-paneled greenhouse, to host Art Therapy sessions, enhancing the property’s 360-degree approach to wellbeing.

Mhondoro Safari Lodge & Villa

Mhondoro Safari Lodge & Villa is a luxurious, five-star private game lodge situated in the malaria-free, Big Five, Welgevonden Game Reserve in Limpopo, South Africa.

It is only a two-hour 45-minute drive or convenient 45-minute flight from OR Tambo International Airport.

This family friendly, yet exclusive lodge enables guests to relax and explore abundant wildlife on guided game drives or walking safaris, with a unique underground waterhole hide offering a one-of-a-kind opportunity to get close to the animals. The property comprises of the main lodge and a

luxurious private Villa, blending African chic and contemporary European design.

The property also features a spa with a team of experienced therapists. The fully equipped gym, heated saltwater pool, infra-red sauna, bar and lounge areas are available to all guests throughout the day.

Larope

LAROPE is a premium casual Latin American restaurant that offers a vibrant and immersive dining experience, blending traditional flavors with modern creativity.

Designed to transport guests to the heart of Latin America, the restaurant features an inviting ambiance that fuses classic and contemporary elements, creating a warm and lively atmosphere. The carefully curated menu showcases an exquisite selection of Latin dishes crafted with locally sourced, premium ingredients, infusing authentic recipes with innovative twists. Guests can indulge in signature delights such as the “Mojito-Glazed Grilled Shrimp,” bursting with zesty and refreshing flavors, or the “Argentinian-Style Ceviche,” a perfect

balance of citrus and spice. Each dish is meticulously prepared to highlight the rich culinary heritage of Latin America while adding a modern, creative touch. Enhancing the experience, live Latin music fills the air, adding rhythm and energy to every visit. Whether for an intimate dinner, a celebratory gathering, or a casual night out, LAROPE promises a sophisticated yet lively setting, making it the ultimate destination for an unforgettable Latin American culinary adventure.

Middle East

W: www.radissonhotels.com E: reservations.phuquoc.blu@radisson.com

Radisson Blu Resort Phu Quoc

Mr. Nikholas Bauer

General Manager

““Walk the Talk” and maximize my time on the floor.”

Could you please share what you consider to be the most essential management tool for maintaining team motivation and ensuring the delivery of exceptional experiences?

Praise, reward and express gratitude in town-hall sessions. Counsel only behind closed doors in one-on-one sessions when needed. Stress on the need for exceptional and consistent service delivery, efficient handling of guest dissatisfaction resulting in loyalty gain, create a welcoming and inclusive environment for all guests to enjoy, service delivery at every touchpoint of the guest journey.

How do you ensure operational efficiency and quality in day-to-day hotel management?

All team members are aligned with the Vision and Mission statements through effective communication, encouraging teamwork whilst providing personal space to thrive in a healthy and fun work environment.

Which single operational strategy do you follow to enhance your guest experiences constantly?

To enhance guest experiences consistently, I adhere to the operational strategy of “Walk the Talk” and maximize my time on the floor with both internal and external guests. This approach involves being highly visible and accessible, actively engaging with guests, and maintaining a positive demeanor with a smile. By immersing myself in the resort, I can address issues promptly, gather realtime feedback, and ensure that every guest interaction is handled with care and attention. This hands-on presence not only demonstrates a commitment to service excellence but also fosters a welcoming atmosphere that enhances overall guest satisfaction.

Do you follow industry trends or do you manage your hotel using unique tools that you implement based on your own experiences?

In managing our resort, I believe it is vital to stay current with industry trends, particularly in a rapidly evolving, tech-savvy environment. Keeping up-to-date ensures that we remain competitive and relevant as our Competitive Set continues to advance. At Radisson Blu Resort Phu Quoc, we have recently launched the STAY e-concierge web app, which enhances the guest experience by providing all necessary information and simplifying service bookings. Additionally, we’ve implemented the Sales Presenter tool to improve the presentation experience for both our sales team and clients. By integrating these innovative tools, we not only keep pace with industry developments but also tailor our approach to enhance operational efficiency and guest satisfaction.

Describe the term ‘success’ in your profession., and how do you use your successful achievements to share this further to influence other aspiring leaders in your team?

Success is achieved when the needs of the owning and management company as well as internal and external guests are not only met but also exceeded. The vision is that there is no I in Team.constantly return to patronise our hotel.

What are the unique aspects you feel that sets your hotel apart from other competitors?

The memorable moments created by our Moment Makers set us apart and will last in guests’ mind long after their return home. All departments join hands in providing unforgettable experiences for our valued guests, and every Moment Maker plays

an essential role when we deliver service with our unique “Yes I Can!” philosophy that helps guest feel at home and give them unexpected moments of delight, whether they are on business or leisure.

What do you believe are the biggest challenges facing the hospitality industry today, and how would you address them?

Talent shortage both in view of recruitment and retention being addressed through word of mouth of a healthy, fun and stable work environment providing numerous advancement options. Integration of new technologies leading to personalization such as our latest Stay e-concierge services platform. Sustainability imperative such as ecofriendly procurement, focus on renewable energy, waste reduction and general promotion of sustainable eco systems. Cybersecurity threats being addressed by investing in cybersecurity tools, processes and frequent training sessions to keep pace. Online reputation for positive business performance through daily vigilance and constructive interactions and resolutions with challenged guests.

CERTIF I E D HOTEL

The Epitome of Architectural Ingenuity: Unity Through Diversity

At Mandarin Eastville, we take immense pride in our architecturally remarkable the harmonious union of contrasting elements, drawing inspiration from the Mandarin entering each building, you'll find design themes that offer distinctive experiences. aesthetics of Oriental Zen traditions help ease the mind and uplift the spirit. Conversely, experience. Here, every detail celebrates the timeless beauty of Western design, to the serenity of the East or the elegance of the West, both buildings seamlessly

Hotel 66/66 Moo 6 Naklue,Banglamung, Chonburi 20150 Tel : +663 8110666 E-mail : rsvn@mandarineastville.com

Diversity

Mandarin Eastville Pattaya

twin buildings. These structures do more than captivate the eye; they embody Mandarin duck, a universal emblem of love, fidelity, and togetherness. Upon experiences. The Zen Building serves as a sanctuary of calm, where the elemental Conversely, our Classic Building offers a different but equally enriching design, enveloping you in an aura of refined sophistication. Whether you're drawn seamlessly merge these worlds, ensuring a complete and harmonious guest experience.

W: www.thetorchdoha.com.qa E: reservation@thetorchdoha.com

The Torch Doha

Mr. Wael Al Sharif

General Manager

“The association with Haute Grandeur is expected to bring significant benefits to Mina Hotel and Residences”

What is your property’s current biggest challenge & how do you manage this challenge in a highly competitive industry?

The most significant challenge currently faced by Mina Hotel and Residences lies in the highly competitive hospitality industry, where global and chain hotels dominate the market. However, the property manages this challenge by leveraging its unique charm and strong connection to Qatari Culture and Heritage. Unlike the standardized offerings of chain hotels, Mina Hotel and Residences stands out by emulating the atmosphere of old Qatari villages in its design, providing guests with an authentic and immersive experience overlooking the Arabian Gulf. Mina Hotel and Residences prides itself on offering much more than just accommodation. With 30 hotel rooms and 119 fully furnished apartments featuring a range of sizes, from studios to four-bedroom units, the property ensures guests have a comfortable and personalized stay. Guest satisfaction is of utmost importance to us.

We strive for service excellence and tailor our approach to meet the unique needs of each guest, ensuring a curated and exemplary experience.

What makes the hotel really special?

Mina Hotel and Residences is a truly special property that embraces the serenity and heritage of Qatari culture through its sophisticated and minimalist interiors, perfectly suited for a sea-side retreat. Its commitment to cultural immersion sets it apart, offering guests a unique opportunity to experience the essence of Qatar’s rich traditions. The combination of elegance and simplicity in the design creates a calming atmosphere, appealing to modern travellers seeking a refined and tasteful experience.

How do you prepare now to remain relevant and in-demand in future?

To remain relevant and in-demand in the future Mina Hotel and Residences will Focus on personalized guest experiences by

collecting and utilizing data to understand individual preferences and offer tailored services. Provide customized offers and services that will create a strong bond with guests, leading to repeat visits and positive reviews. We will continually seek feedback from guests and act upon it to continuously improve services and amenities. An ongoing commitment to enhancing the guest experience will help maintain a positive reputation.

How do you expect the association with Haute Grandeur will benefit your brand in the medium/long run?

The association with Haute Grandeur is expected to bring significant benefits to Mina Hotel and Residences in the medium and long run. Haute Grandeur is a prestigious and renowned award-giving body that recognizes excellence in the hospitality industry worldwide. By being affiliated with such a respected organization Mina Hotel and Residences expect to have an enhanced reputation and credibility. The prestigious award validates the property’s exceptional quality, interior, service, and overall guest experience. This recognition will attract discerning travellers who seek the assurance of staying in a top-tier property.

An increase in visibility and exposure to both local and international markets through Haute Grandeur’s marketing and promotional efforts and initiatives to attract the attention of a wider audience, including potential guests who prioritize excellence and luxury in their accommodation choices.

Al Aziziyah Boutique Hotel

Al Aziziyah Boutique Hotel, located in Doha’s impressive Aspire Zone, is one of the very few city’s urban country estates. Lush greenery and polished gardens set the scene for the most relaxing stay.

With the charm of an English country house and its unique Victorian style, the hotel welcomes guests to explore its premises.

The hotel offers 139 rooms ranging from stylish rooms to luxurious, spacious suites all traditionally designed and richly furnished, offering a cozy, warm and comfortable feel.

Al Aziziyah Boutique Hotel offers a wide range of dining options such as the Glass House, an upscale all-day dining restaurant, Primavera Italian restaurant, Victoria Lounge and Patio Café. The outdoor Recreation Center features a swimming pool, children play zones and a scenic garden.

The hotel prides itself on high quality services and focus on detail, bringing a breath of fresh air in the middle of Doha.

Middle East

Fairmont Bab Al Bahr

Situated at the gateway to Abu Dhabi, Fairmont Bab Al Bahr has been at the forefront of luxury hospitality in the capital for almost ten years, marking a decade of success.

The five-star hotel, featuring 367 luxurious guest rooms, suites and villas, spearheaded by a strong food and beverage strategy, focuses on consistency, quality and genuinely memorable experiences.

The hotel features a full portfolio of dining options from the culinary artistry of CuiScene, the all-day dining destination to innovative gourmet hamburgers at Poolside or at Bridges Bar. Guests may also select from one of the largest selections of coffee blends at the lobby lounge. The Bridges Bar Terrace will provide the ideal venue where

exquisite wines and cocktails can be enjoyed in elegantly chic surroundings.

Fairmont Bab Al Bahr offers a facility covering over 25,000 square feet of venue space that can host a range of events from corporate meetings, outdoor receptions, private dinners, to press conferences, gala weddings and conventions. The venue also features state of the art audio visual technology, cutting edge interior design and comprehensive banqueting options to suit meeting planners’ needs.

Middle East

Babylon Rotana Hotel

Experience unparalleled luxury and comfort at Babylon Rotana Hotel, a prestigious fivestar hotel situated in one of Baghdad’s most coveted districts. Perfect for both short-term and long-term stays.

Boasting a prime location next to the green zone and just a stone’s throw away from the renowned Tigris River, Babylon Rotana Hotel provides guests with convenient access to the city’s top attractions. The hotel is a mere 30 minute drive from Baghdad International Airport, ensuring a seamless travel experience.

With 284 spacious and modern rooms and suites, guests can enjoy breathtaking views of Baghdad’s skyline and the majestic Tigris River. The hotel’s iconic pyramid design and lush gardens pay homage to the city’s Babylonian heritage, creating a truly enchanting ambiance.

Whether guests are planning a meeting, conference, or wedding, Babylon Rotana Hotel has flexible and fully-equipped venues that can accommodate up to 600 guests. After a productive day, unwind and rejuvenate in the outdoor Olympic-size pool, state-of-the-art fitness center or be pampered with a luxurious spa treatment.

Babylon Rotana Hotel is the ultimate destination for business and leisure travelers alike, providing a wide range of modern facilities tailored to meet every guest’s needs. Guests can experience the epitome of luxury, convenience and relaxation during a visit to the capital city.

Middle East

PKNK by Larope

PKNK by Larope is a cozy and inviting spot nestled in Zawaya Walk, Sharjah, UAE, where great flavors meet warm hospitality.

We take pride in offering a diverse menu that caters to all tastes, from hearty breakfast options to indulgent desserts, refreshing mojitos, fresh juices, and a selection of hot and cold beverages. Our menu is thoughtfully crafted to satisfy every craving, whether you’re in the mood for something savory, sweet, or a perfect balance of both.

At PKNK by Larope, we believe that every meal should be a delightful and memorable experience. That’s why we use only the freshest and finest ingredients in every

dish we serve. Whether you’re grabbing a quick breakfast on the go, treating yourself to a decadent dessert, or unwinding with a refreshing mojito after a long day, we have something special just for you.

Step into our café and immerse yourself in a warm and welcoming ambiance, where great food, comforting drinks, and friendly service come together. We can’t wait to welcome you to PKNK Café!

W: www.karmagroup.com E: res@karmaresorts.com

Karma Kandara, Ungasan, Bali

SHAUN DÜNHOFEN

General Manager

“ We have an amazing team of talented Balinese staff who share the warmth and heart of Balinese culture”

What Inspired you to join the hospitality industry, and how did you start?

I graduated from Cape Town Hotel School (located at Granger Bay Campus) part of Cape Peninsula University of Technology in South Africa, where I gained foundational hospitality training. Over my career, I’ve embraced opportunities to learn all facets of hotel operations - from kitchens to housekeeping and sales to finance, but my passion is leading teams and developing people. I’ve been fortunate to progress into senior leadership roles with renowned international resort brands including Aman Resorts. Most recently, I was promoted to Regional General Manager at Karma Resorts Bali where I oversee this multiple award-winning cliffside resort in this iconic destination.

What were some of the significant challenges you faced during your years in the hospitality industry and how did you overcome them?

One major challenge is adapting to everchanging guest expectations and trends. To overcome this, I make anticipating and exceeding guest needs a top priority. For instance, when guests are celebrating something special, we explore fresh ways to surprise them, like decorating their villa or preparing a custom menu. I also try to stay on top of industry trends to elevate the experiences at our Karma Beach area, Phoenix bar, Karma Beach Spa and that of our special dining options at our Karma Cliff Spa & Dine experience or Temple Lounge jazz band sessions. Introducing innovative offerings like mixology classes and wellness retreats helps keep our resort energised and distinctive. Earning prestigious accolades further enables us to attract new guests as a recognized leader. By continually reinventing our offerings and maintaining service excellence, we can provide exceptional hospitality even as demands evolve. My focus is on understanding our guests and tailoring each touchpoint to create an unforgettable, on-trend visit every time.

We have a great team of leaders inspiring their team members to be creative and finding ways to personalise the guest experience. We are proud that we have overcome challenges within the industry by focusing on the mindfulness positive approach which has led to our team members adapting to changes quickly and confidently.

What do you think is the future of sustainable tourism in your region, and how is your hotel adapting to these changes?

Sustainable tourism is vital for the preservation of Bali’s culture and community relations as we look ahead to a greener future. In our villas, we’ve introduced water dispensers and special thermos flasks to reduce the use of bottled water and plastic. Our straws are crafted from tapioca and rice, ensuring easy disposal and environmental benefits. Here, we’re committed to promoting sustainability while still delivering unforgettable guest experiences. We also prioritise local sourcing for food and amenities, collaborating closely with farmers to share their products with our guests. Our plastic waste programs support manufacturers who transform used plastic into functional resources, like tables and chairs for local kindergartens. Through Karma Cares programs, we’ve partnered with the Bali Life orphanage, recently constructing two buildings—a dedicated art and craft studio and a kitchen—to teach essential life skills.

Whenever possible, we support Indonesian businesses, reducing our environmental footprint and additionally offer eco-

conscious activities such as e-bike tours to nearby villages. Our goal is to exemplify how luxury hospitality can still prioritise sustainability.

How does your hotel contribute to preserving local culture and traditions? and what experiences can guests expect during their stay?

At Karma Kandara, we have an amazing team of talented Balinese staff who share the warmth and heart of Balinese culture with every guest interaction. We nurture and empower them to showcase their traditions. We always offer guests cultural immersion activities that range from temple blessings, to dance workshops to Balinese offering making. Guests can also visit nearby villages to experience daily life firsthand. Our staff act as guides into Balinese customs through their stories and hospitality. Our resort contributes to cultural preservation by both embracing and sharing Balinese heritage in all we do.

CERTIF I E D HOTEL

ARGAN Albida’a Hotel & Resort

ARGAN Albida’a Hotel & Resort is located on the northern tip of the Arabian Gulf. There are 109 rooms and suites overlooking the tranquil waters of the Arabian Gulf and this breathtaking family destination is full of exhilarating activities for both parents and their kids.

The resort has five swimming pools, a fully equipped gym, health club, water sport facilities, diving center and a thrilling kids leisure area. ARGAN Albida’a Hotel & Resort is also home to several eclectic restaurants namely Backyard, BBQ Bros and Reyhan as well as a Shisha lounge that is located on the terrace, which overlooks the Arabian Gulf.

ARGAN Albida’a Hotel & Resort rooms are divided among studios, two-, three- and four-

bedroom suites that cater to families who visit for leisure, as well as corporate clients. The rooms have all recently been refurbished with state-of-the-art furniture and kitchens as well, to cater for long staying guests. The hotel is unique in its offerings and is in an area surrounded by over 20 restaurants of different cuisines, all within walking distance from each other. The location is ideal and close to four major shopping malls and major tourist sites.

Middle East

Andilana Beach Resort Madagascar

W: www.andilanaresort.com E: andilana.booking@voihotels.com

DANIELE DALO

General Manager

“ We have an amazing team of talented Balinese staff who share the warmth and heart of Balinese culture”

What Inspired you to join the hospitality industry, and how did you start?

I started my career after university studies, I was curious to discover this world in which the customer is at the center of attention. The passion for making people feel at ease as if they were at home.

What were some of the significant challenges you faced during your years in the hospitality industry and how did you overcome them?

The difficulty of managing a team made up of people of different languages and cultures. I overcame these challenges by understanding and listening to their stories.

What do you think is the future of sustainable tourism in your region, and how is your hotel adapting to these changes?

I manage a large hotel in Madagascar. The road towards sustainability is difficult, but we fight to raise awareness among

the people who work with us about the conscious use of plastic and everything that causes pollution. We try to adopt green solutions.

How does your hotel contribute to preserving local culture and traditions, and what experiences can guests expect during their stay?

We work closely with our employees, respecting their traditions by listening to what they have to tell us. We don’t overlap with them.

Our guests appreciate this philosophy of ours... they see a united and symbiotic environment.

What makes your property stand out from others in your region?

We stand out for our commitment to respecting and developing conscious tourism.

Roda Beach Resort

Nestled in one of Dubai’s prime locations, Roda Beach Resort offer the perfect blend of beachfront tranquility and urban convenience.

Located steps away from Kite Beach, it provides easy access to water sports and leisure activities such as kite surfing and diving.

The resort boasts a variety of accommodations, including Coral Cave Deluxe Rooms, Beach Vibe Superior Rooms, Sandy Shore 3-Bedroom Suites, Ocean Breeze 5-Bedroom Suite and the Majestic Private Pool 5-Bedroom Suites. Each unit is thoughtfully designed with amenities, fully equipped kitchens, and private balconies that showcase stunning ocean or city views. More than just a resort, Roda Beach

Resort is a “home away from home” where comfort meets escape. Guests can unwind at the outdoor swimming pool, bask on the sunbathing deck, or stay active in the fully equipped gym while at our Mediterraneaninspired Kite Café and Restaurant, every meal comes with a side of breathtaking view. Kite Café & Restaurant invites you to savor, fresh, flavorful dishes while gazing over scenic views of the beach.

Roda Beach Resort is the ultimate destination for both leisure and business travelers, promising an unforgettable stay in the heart of Dubai.

Middle East

Mövenpick Resort Al Marjan Island

From the youngest to the oldest, from adrenaline fuelled watersports to unforgettable dining experiences, whether travelling with family, friends or that someone special, Mövenpick Resort Al Marjan Island is there to host guests’ adventure.

Mövenpick Resort Al Marjan is an upscale resort located on Al Marjan Island, a spectacular man-made destination comprising of four coral shaped islands that open out to the shimmering waters of the Arabian Gulf. Guests can get ready to discover this upscale five-star resort in Ras Al Khaimah built beside 300 metres of white sand beach. The 418 luxury hotel rooms and suites at Mövenpick Resort Al Marjan Island offer comfort with spectacular sea views from every balcony.

The six specialty bars and restaurants, three outdoor pools, wellness hub with a fully equipped gym and four treatment rooms, water sports, teens zone and a yearround Kids Club, make it an ideal holiday destination for all of the guests. Whatever guests’ pace, in the sea or on land, guests can enjoy an experience fuelled environment during their stay at Mövenpick Resort Al Marjan Island.

Middle East

Radisson Blu Hotel & Residence Nairobi Arboretum

Enjoy stylish retreats for business and leisure in this beautiful, green and safe space. Radisson Blu Hotel & Residence Nairobi Arboretum consists of 122 rooms and suites which offer the perfect base to explore Nairobi Arboretum, a sprawling forest reserve that is home to over 300 exotic tree species and over 100 bird species.

The hotel’s contemporary interiors feature upscale amenities and exclusive services like free Wi-Fi, individual climate control and 24hour room service.

Relax and recharge after a day of forest discoveries in the expansive spa, sauna, steam rooms, swimming pool and fitness centre. Guests can book their next conference or social event in venues designed to host up to 200 guests.

Host unforgettable meetings close to the breathtaking Nairobi Arboretum Park. Offering 500 square meters of meeting and event space, including a 200 square meter ballroom. The venues can be flexibly reimagined to suit individual requirements.

Radisson Blu Hotel & Residence Nairobi Arboretum’s experienced team of event coordinators will assist guests every step of the way to make the process as unique and hassle free as possible.

The Oceanic Sportel

Situated at the heart of Phuket Island, The Oceanic Sportel is a one stop tropical retreat for active travellers, who seek to discover the best treasures the island has to offer while staying in top form.

This is the only sport hotel in Phuket, where design is second to none and that offers the best of world class training facilities and state of the art fitness equipment. Whether guests are traveling for business or pleasure, if an active lifestyle is one they hold dear, they have found their sanctuary.

The Oceanic Sportel hosts a restaurant, bar, swimming pool, kids club, games rooms and a fitness centre. It is also grounds for six ITF recognized tennis courts and a community mall. Guests do not have to go very far to take advantage of the Phuket getaway.

Ville De Mont Mountain Resort

Ville De Mont Mountain Resort, located 5,085ft up on Ham Rong’s southern slope, is Vietnam’s Lost Paradise. This unique retreat that harmoniously blends the past and present, was created as a community within a community through a joint dedication to maintain one of the last remaining Cunninghamia forests and to embrace the local culture of Sapa.

The resort comprises hillside villas that seamlessly blend Indigenous and contemporary architecture, overlooking the stunning Muong Hoa Valley’s beautiful agricultural terraces. Inspired by traditional Hmong houses, the villas feature a unique rooftop entrance design, a first in Vietnam, while maintaining an authentic Indochine style that harmonizes with the natural surroundings.

With 90% of the staff being Indigenous people, guests can immerse themselves in the environment through activities like hiking, cycling and scenic drives through breathtaking passes, terraced fields and picturesque Hmong villages. Ville De Mont offers a spa experience rooted in Indigenous remedies, including medicine leaf baths, acupressure detox massages, and traditional hot-stone treatments.

Fairmont Ramla, Riyadh

Fairmont Ramla, Riyadh is a luxurious gem located in the heart of Saudi Arabia’s vibrant capital. This exquisite property features elegantly appointed residences, ranging from one- to three-bedroom apartments and opulent penthouses, where sophisticated design meets the comforts of home.

Guests are invited to unwind and take in breathtaking panoramic views from the 35th floor, complete with an infinity pool and a cutting-edge gym that elevate wellness to new heights.

Culinary delights await at an array of dining venues, including the renowned Jones the Grocer and The View Lounge, alongside distinguished restaurants such as BRUTE

Steakhouse, Iris Café, and Clap Riyadh. Each dining experience is crafted to tantalize the senses, making every meal memorable. Whether guests are traveling for business, leisure, or an extended stay, Fairmont Ramla promises a contemporary, personalized experience enriched with authentic Saudi charm. At Fairmont, Ramla, luxury and comfort converge, creating an unforgettable backdrop for a stay in Riyadh.

Jabal Omar Hyatt Regency Makkah

Jabal Omar Hyatt Regency Makkah is an excellent choice for those visiting the holy city. It offers a delightful hospitality experience that combines comfort and convenience in a sophisticated setting. The hotel is situated just one minute away from Al-Masjid AlHaram.

The hotel consists of 19 floors, with 656 rooms and 25 luxurious suites, in addition to 18 villas and two penthouses. All rooms are tastefully designed with modern amenities, elegant decor and high-quality furnishings. Each guestroom is equipped to help visitors fulfill their religious obligations with ease.

Jabal Omar Hyatt Regency Makkah has a wide range of restaurants that cater to guests and visitors with refreshing drinks and delicious cuisine. AlForno, The Oasis

Restaurant, Al-Tekkeya, and Tea Lounge offer a diverse selection of local and international dishes.

Whether traveling with family or on a pilgrimage, Jabal Omar Hyatt Regency Makkah is the perfect destination for those seeking comfort, privacy and genuine hospitality. The hotel provides a serene spiritual atmosphere for a unique experience in the heart of the holy city of Makkah.

Middle East

Taking Your Brussels Experience to the Next Level

h i i i 4-star plus hotel located in the heart of inute walk from the Grand-Place and marks such as the Manneken Pis acent to La Monnaie Opera House, one restigious cultural institutions.

The building dates back to the 16th century, originally serving as a Dominican monastery before becoming the residence of French painter Jacques-Louis David. After a meticulous renovation in 2007, the hotel preserved the iconic façade, offering a harmonious blend of history and modern luxury.

Part of the Carlton Collection and the first Belgian member of Design Hotels, The Dominican features 150 elegantly designed rooms, equipped with premium amenities, including Dyson hairdryers The hotel features three versatile event spaces, ideal for meetings or celebrations and a serene garden Dining is exceptional at the Grand Lounge restaurant, renowned for its curated selection of wines, including Palmer & Co Champagne. The itment to quality is reflected in its offerings, such as seasonal and a partnership with the La era House

The Dominican

Offering a timelessly elegant stay in the heart of Brussels

W: www.radissonhotels.com E: reservations.livingstone@radissonblu.com

Radisson Blu Mosi-Oa-Tunya, Livingstone Resort

Shaun Wheeler

General Manager

“ Exceptional experiences are created when the right work culture is in place in the workplace”

Could you please share what you consider to be the most essential management tool for maintaining team motivation and ensuring the delivery of exceptional experiences?

I believe the most essential management tool is effective communication and the ability to listen and evaluate input by Team members. To ensure effective motivation the values of respect and fairness play a vital role in how we deal with our Team. Exceptional experiences are created when the right work culture is in place in the workplace and Staff and Management understand their roles clearly and what we need to be done to create Memorable Experiences, consistently for guests.

How do you ensure operational efficiency and quality in day-to-day hotel management?

Operational efficiency is defined by clear communication and on the job training and role plays with Team members so that they visually understand what is

required. To ensure quality in day-to-day management within the hotel, one needs to ensure that the Hotel brand standards, processes and service requirements are clearly communicated and understood. The effectiveness of over operational success is determined by motivating, leading from the front and having regular briefings and checklists in place to ensure consistency of the overall delivery.

Which single operational strategy do you follow to enhance your guest experiences constantly?

To ensure that guest experiences are enhanced constantly, our most important operational strategy is the focus on Guest Feedback daily at the Daily Management Briefing, with a further weekly meeting with all management and departments to review all trends and how to address them if they have not already been addressed.  Feedback daily is received and documented by Guest Relations and sent to all departments daily which includes all guest comments in all departments that were received from

guests, as well as the daily Guest Satisfaction feedback reports from our brand. This feedback is what we use to address issues or to enhance what we offer to our guests to ensure we create Memorable Moments.

Do you follow industry trends or do you manage your hotel using unique tools that you implement based on your own experiences?

We do follow industry trends shared with us from our brand as well as from constant research that we use to stay up to date. We use this information to stay up to date with trends around the world and what would work well for our guests. With experience comes practices that work well and ways to monitor and manage processes that make it easier to manage a hotel.

Describe the term ‘success’ in your profession., and how do you use your successful achievements to share this further to influence other aspiring leaders in your team?

For me success is when one leads a strong team that is passionate and focused on achieving goals and as a result the performance of the hotel is ahead of all its competitors. Success is also about developing a team and them being recognized as leaders in their own right and that I was part of their journey to success.

What are the unique aspects you feel that sets your hotel apart from other competitors?

The hotels’ location and unique design and layout sets it apart from others. What makes

it unique is our staff’s warmth and genuine caring attitude towards our guests and their needs. A smile goes a long way   but when it has real meaning, then its sets one apart from others

What has been your most significant accomplishment in your career as a hotel manager?

That several of my previous managers are now General Managers is important to me in terms of their growth and development over the years. Managing some great Hotels around the world, and more significantly, I was proud to manage, two Leading Hotels of the World, both of which were exceptionally successful.

What do you believe are the biggest challenges facing the hospitality industry today, and how would you address them?

The lack of numbers of passionate hotel school trainees from the Hotel Schools is a huge challenge for the industry. The fact that a great deal of experienced people leave the industry every year and the lack of skill on many levels that come into our industry today. We need to reignite the sense of passion and commitment into those joining hotels and have dedicated mentorship and skills training at the forefront of how we want to position our business. The culture of service and caring for others are values that need to be instilled in the workplace and we must ensure it happens consistently.

CERTIF I E D HOTEL

Stebuklai Spa

Nestled between the rising sun and the sunset in the breathtaking Nordic desert – a place called Nida by the Baltic sea, Stebuklai SPA has quickly established itself as a beacon of tranquility and luxury since its opening last year.

This extraordinary design space harmonizes the absolutely unique beauty of its surroundings with a modern holistic approach to well-being, offering an unparalleled experience for its guests. It unites one of the biggest outdoor pools in the region, an indoor pool, saunas, massage and facial treatments, a lobby bar, a restaurant and an art space.

Stebuklai SPA is more than just a day SPA – it is a testament to Nida’s potential as a premier, year-round destination for worldclass relaxation. Every detail here has been thoughtfully designed to honor the area’s unique character.

Cassia Phuket

The most unique of all the Phuket beach holidays. Live, laugh and love your way at Cassia Phuket by Banyan Group. Overlooking a shimmering lagoon in the Laguna Complex, Cassia Phuket, a serviced aparthotel by Bang Tao Beach is a haven for travelers seeking a blend of comfort and style.

Their hip island vibe, diverse dining options and cool market are sure to make guest’s stay with them both exciting and relaxing. Cassia Phuket offers chic resort accommodations and service apartments in both suite and loft styles, each featuring a stylish living area, a kitchen fit for a chef, daily buffet breakfast and free Wi-Fi. There are also swanky hangout spots within the resort and beyond the Laguna Complex

perfect for socializing with like-minded global nomads from around the world. A pet-friendly family hotel apartment in Thailand, Cassia Phuket is always ready to ensure that four-legged pals have all the amenities they need for a wild time. Come and live the best of both worlds here at Cassia Phuket.

W: www.pullmanphuketkaron.com E: hc1d6-re@accor.com

Pullman Phuket Karon Beach Resort

Discover the ultimate beach escape at Pullman Phuket Karon Beach Resort, set amid 75 acres of lush tropical gardens with stunning Andaman Sea views. Nestled along the tranquil shores of Karon Beach, this less-crowded paradise features golden sands, crystalclear waters, and warm weather year-round.

Surrounded by the vibrant beauty of southern Thailand, the resort offers a range of amenities to enhance guests’ stay. Savor diverse culinary experiences at 8 restaurants and bars, unwind at Pullman Spa, or stay active with unique fitness activities. Enjoy tennis and pickleball courts, perfect for sports enthusiasts, and families will love the variety of kid-friendly options, ensuring fun for everyone.

The resort also boasts Phuket’s largest grand ballroom, accommodating up to

1,200 guests, making it an ideal venue for weddings, conferences, and special events. With 662 contemporary rooms and suites, Pullman Phuket Karon Beach Resort caters to every traveler. From spacious 44 sqm Superior Rooms with garden or sea views to the opulent 170 sqm Presidential Suite, travelers will find the perfect space for their family getaway, romantic escape, or extended stay. Experience a memorable retreat surrounded by Phuket’s natural beauty.

Ajay Sampige

General Manager

With over two decades of experience in the hospitality industry, Ajay has consistently demonstrated exceptional leadership, strategic vision, and operational excellence.

His transformative impact on renowned properties across the globe underscores his dedication to delivering outstanding guest experiences while driving business success. Currently as General Manager at Pullman Phuket Arcadia Karon Beach Resort, Ajay has spearheaded a remarkable rebranding initiative, achieving profitability ahead of projections. Under his leadership, the largest property with 662 rooms in Phuket experienced a rapid business ramp-up, with a base line occupancy of 8% to exceedingly above 80%, profitability grew 20% year-onyear, and achieve Market Share within one year of operations. This has been widely recognized by Accor and ownership for the seamless transformation and exceptional results. A case study for a hostile takeover and exceptional rebranding.

His tenure at Royal Orchid & Regenta Hotels further highlights his ability to manage large portfolios, ensuring consistent operational excellence across properties. Ajay’s innovative strategies, coupled with his unwavering commitment to excellence, have consistently positioned his properties among the top performers in their markets winning many industry awards.

Ajay Sampige is an inspiring leader to the hospitality industry.

Elite Resort & Spa

Elite Resort & Spa welcomes guests to an oasis of tranquillity and a perfect place to unwind. Located overlooking the Muharraq Bay on both sides, next to the Airport and 5 minutes’ drive from the City Centre, Elite Resort & Spa offers a breath-taking view, along with the relaxing atmosphere of a city resort and the comfort of being close to the city centre.

This All-Suite resort offers stunning sea views from all suites. Spacious suite with comfortable living room fully equipped kitchen with home theatre, luxurious bathroom offering spectacular sea view from all rooms. Hotel guests will appreciate the welcoming services of our multilingual staff. The resort has a sun terrace on the sea front, and guests can enjoy sheesha with drinks at

Al Naseem, the poolside bar. Free Wi-Fi is featured throughout the property and free private parking is available on site.

A stone through distance from the hotel, the National Museum and National Theatre are places to visit when in Bahrain.

Middle East

Elite Seef Residence & Hotel

Elite Seef Residence & Hotel offers spacious suites with a host of amenities including a fully equipped modular kitchen, lavish bathrooms with elegant fittings, home theatre system with surround-sound and in-house DVD channels, digital satellite television system with a wide choice of satellite channels, safe deposit locker arid 24-hour room service.

The hotel amenities include 24-hour room service, 24-hour front desk checkin and check-out, concierge service, daily housekeeping, restaurant, lounge bar, Wi-Fi, free newspaper, fitness centre, safety box, kitchenette, self-service tea and coffee, laundry, washing machine, pet friendly hotel, swimming pool, free laundromat and nonsmoking rooms.

Located on the top floor with bright views of overlooking Seef District, Kinetics Health Club is fitted with the latest Techno Gym and Kinesis equipment. The personal trainers are always available for extra guidance or training.

Able to fit up to 40 guests, Confluence is the multi-purpose conference hall equipped with advanced audio-visual facilities designed for hosting meetings, seminars, and other corporate functions.

Middle East

Hilton Salwa Beach Resort & Villas

Hilton Salwa Beach Resort & Villas is a 3.5 million square meters resort located in Salwa, Qatar. Where beachfront delights meet theme-park thrills with the resort’s hotel, Arabian village and villas facing the beach with a total of 361 keys, and the waterpark just a buggy ride away.

With the various F&B outlets and spa & salon, Hilton Salwa Beach Resort & Villas has created a place where global cuisines seamlessly meets relaxation. Moreover, Hilton Salwa Beach Resort & Villas’ convention center, as well as the sports academy has been built with creating immersive experiences in mind.

Developing new events and activities, as well as assisting the guests’ own visions to come true is something that Hilton Salwa Beach Resort & Villas events team relishes. The countless facilities and services have transformed the resort into a haven where young and young at heart can enjoy all that the hotel has to offer while watching the sunset from the resort’s 3.5km long beach.

Sutera Sanctuary Lodges

Nestled amidst the breathtaking landscapes of Borneo, Sutera Sanctuary Lodges invites guests to experience the splendor of nature in Kinabalu Park, Laban Rata, Poring Hot Spring, and Manukan Island.

As the sole lodging provider at Kinabalu Park, Sutera Sanctuary Lodges’ commitment to quality hospitality ensures a memorable stay for adventurers and nature lovers alike. From the comfort of Laban Rata, 3,272 meters above sea level, climbers embark on the final leg of their journey to Low’s Peak, rejuvenating in comfortable accommodations and savoring hot meals. At Poring Hot Springs, amidst verdant rainforests, guests indulge in the healing

waters renowned for their therapeutic properties, easing fatigue after conquering Mount Kinabalu. Meanwhile, Manukan Island beckons with its pristine beaches and vibrant marine life, offering a haven for water sports enthusiasts and sunset admirers.

Guests are invited to immerse themselves in the wonders of Borneo’s natural treasures with Sutera Sanctuary Lodges.