Rock Spa & Salon at Hard Rock Hotel Daytona Beach

W: www.hardrockhotels.com/daytona-beach/rock-spa.aspx E: rockspaandsalon@hrhdaytonabeach.com

Henry Oliver, III

General Manager

“As Manager I must lead by example how we must deliver award winning service”

What is the most popular treatment at your spa & what makes this treatment outstanding?

Our most popular treatment is the “Your Body Is a Wonderland” couple’s package. It is a combination treatment that takes place in our beautiful couple’s suite. We begin this indulging treatment with a dry brush exfoliation of the entire body, followed by an amazing chocolate mask application and we then cocoon the couple with blankets to allow the mask to nourish the skin. While cocooned, we pamper the couple with a scalp massage to enhance their treatment. After the mask has had time to moisturize their skin, the couple rinses it off in the shower. They conclude their treatment with our 50-minute Classic Pop Massage. To top off this euphoric service, we serve the couple some sparkling wine, snacks and we give them the dry brushes used to continue their spa experience at home as a fond farewell gift.

Which measures did you take to ensure customers feel confident to return to the spa during the challenging times brought about by the covid pandemic?

The COVID Pandemic has presented challenges for our industry. Everything from time management to allow for disinfecting and sanitizing between treatments to donning personal protection equipment for our Service Providers. We have hand sanitizer everywhere in the spa, including our treatment rooms. We follow the CDC Guidelines to best protect our guests from cross contamination by disinfecting every surface in our treatment rooms after every service. The spa is in Florida which is a more relaxed state with fewer restrictions than other states which has allowed us to provide all our services and treatments while using the necessary precautions. Our guests have felt confident and grateful we are open.

Do you run promotional activities from time to time to keep your customers excited about your offerings and to encourage them to return soon?

We kicked off a Spa Membership Program in October 2021 with a SPArty to promote the program, which was a success as we signed up over 20 residents that evening. Our Spa Members pay monthly dues which entitle them to certain treatments every month and discounts on additional treatments and also on spa retail products.

How do you as the manager keep your employees motivated to ensure award winning service is always delivered?

First, as Manager I must lead by example how we must deliver award winning service. The other way is recognizing the Band Members, as we call our staff, when they deliver service beyond expectation…consistently. If a Band Member is mentioned in a review or survey by a guest they serviced, they receive a bonus. We also get audited by a third-party company quarterly and get scored. We then have a meeting to review the score and how we can improve in areas we scored low.

What do you think sets your spa apart from others in your area?

Our signature treatment room called Rhythm & Motion is inspired by music and our signature treatments are only performed in this room. It is a music centric experience that is unique only to Rock Spa & Salon. I also believe our Band Members (Staff) are the most talented Service Providers in our area. Not just in experience but just as importantly, their desire to give service excellence by delivering amplified service, which is one of our Values. They truly care about our guests.