United States of America W: www.hardrockhotels.com/daytona-beach/rock-spa.aspx E: rockspaandsalon@hrhdaytonabeach.com
Rock Spa & Salon at Hard Rock Hotel Daytona Beach Henry Oliver, III
H AUT E GR A NDE UR | T | + 27 (0) 86 1 AWARDS | E| INFO@ HAUT EG R A N D E U R .CO M |W | H AU T EG R A N D E UR .COM
General Manager
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“As Manager I must lead by example how we must deliver award winning service” What is the most popular treatment at your spa & what makes this treatment outstanding?
Which measures did you take to ensure customers feel confident to return to the spa during the challenging times brought about by the covid pandemic?
The COVID Pandemic has presented challenges for our industry. Everything from time management to allow for disinfecting and sanitizing between treatments to donning Our most popular treatment is the “Your personal protection equipment for our Service Body Is a Wonderland” couple’s package. It Providers. We have hand sanitizer everywhere is a combination treatment that takes place in the spa, including our treatment rooms. We in our beautiful couple’s suite. We begin follow the CDC Guidelines to best protect our this indulging treatment with a dry brush guests from cross contamination by disinfecting exfoliation of the entire body, followed by every surface in our treatment rooms after an amazing chocolate mask application and every service. The spa is in Florida which is a we then cocoon the couple with blankets to more relaxed state with fewer restrictions than allow the mask to nourish the skin. While other states which has allowed us to provide cocooned, we pamper the couple with a all our services and treatments while using the scalp massage to enhance their treatment. necessary precautions. Our guests have felt After the mask has had time to moisturize confident and grateful we are open. their skin, the couple rinses it off in the shower. They conclude their treatment Do you run promotional activities from time with our 50-minute Classic Pop Massage. to time to keep your customers excited about To top off this euphoric service, we serve your offerings and to encourage them to the couple some sparkling wine, snacks return soon? and we give them the dry brushes used to continue their spa experience at home as a fond farewell gift.
