3 minute read
INTERVIEW: Willow Stream Spa at Fairmont Maldives Sirru Fen Fushi
|W| www.fairmont.com/maldives/willow-stream |E| reservations.maldives@fairmont.com
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Marife Bien
Wellness Manager
What is the most popular treatment at your spa & what makes this treatment outstanding?
Willow Stream Signature Coconut Experience. It’s 120 minutes that bring together the elements of face and body as one. A complete local Maldivian experience using coconut to soothe, calm, and balance. Begin with an invigorating full-body coconut exfoliation, followed by a pampering back, neck, and shoulder massage with coconut oil, enhanced with warm healing stones. Nourish and relax inside a warm cocoon while a luxurious foot and pressure point scalp massage completes this head-to-toe service. We place a careful emphasis on our guests feeling connected while encouraging relaxation to restore their energies, resulting in feeling revived.
Which measures did you take to ensure customers feel confident to return to the spa during the challenging times brought about by the covid pandemic?
We use enhanced hygiene standard All Safe as our operational guide with vigilance in sanitation and wearing face masks.
Do you run promotional activities from time to time to keep your customers excited about your offerings and to encourage them to return soon?
The most effective promotional methods used this time include Pre-Arrival Sales, Web Info, Peak and Off-Peak Pricing, Bounce Back card for repeat customers, Long Stay Packages (Buy5 Get 6), Half day Packages and Retail.
How do you as a manager keep your employees motivated to ensure award winning service is always delivered?
I am passionate about motivating colleagues by creating a positive environment. I acknowledge their enthusiasm and guide them on how to channel their energy. Regularly show appreciation for the job well done and look after their well-being.
We live on our Fairmont mission – to “Turn moments into memories for our Guests.
Which facilities can guests use at the spa after a treatment to relax and unwind?
We also have ongoing education within the Willow Stream Spa, focusing on product knowledge and technique, treatments, and retail. As a team, we discuss our guests’ experiences and spa journeys.
What do you think sets your spa apart from others in your area?
At Willow Stream, we describe the brand as the unique value we offer, above and beyond the treatments and products we provide. Guests notice the details from the time we speak to them on the phone, the feel of the towel on their skin, to every aspect of their treatment. It’s essential that we provide consistency in every detail that adds up to the experience of a Willow Stream following the operating standards which is known to the brand.
What unique selling point do you have to attract new clients that might be interesting to the readers?
At Willow Stream Spa in Fairmont Maldives Sirru Fen Fushi, we describe our environment, facilities, products, and treatments as “energy inspired.” They restore and maintain balance in the body and spirit. It teaches us harmony with nature by utilizing natural products within the spa. In this way, we are very connected to nature’s elements. Our healing principles (Chakras, Reiki, Chi, Doshas) are about balancing energy. The wellness experience at Fairmont Maldives Sirru Fen Fushi include • Group and private meditation and yoga classes • 50-meter outdoor adult serenity swimming pool with Jacuzzi at Willow Stream Spa • Ladies and Gentlemen’s beauty corner at Willow Stream Spa • Relaxation areas at Willow Stream Spa • Fitness center • Tennis court • Personal training • Yoga Pavilion
