Maldives
INTERVIEW:
H AUTE GR A NDE UR |T | + 2 7 ( 0 ) 8 7 1 5 8 3 8 0 0 |E | I N FO @H AU T EG R A ND E U R .COM | W | HAU TEG RA NDE U R.COM
Willow Stream Spa at Fairmont Maldives Sirru Fen Fushi
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|W| www.fairmont.com/maldives/willow-stream |E| reservations.maldives@fairmont.com
Marife Bien Wellness Manager
We live on our Fairmont mission – to “Turn moments into memories for our Guests. ”
What is the most popular treatment at your spa & what makes this treatment outstanding? Willow Stream Signature Coconut Experience. It’s 120 minutes that bring together the elements of face and body as one. A complete local Maldivian experience using coconut to soothe, calm, and balance. Begin with an invigorating full-body coconut exfoliation, followed by a pampering back, neck, and shoulder massage with coconut oil, enhanced with warm healing stones. Nourish and relax inside a warm cocoon while a luxurious foot and pressure point scalp massage completes this head-to-toe service. We place a careful emphasis on our guests feeling connected while encouraging relaxation to restore their energies, resulting in feeling revived. Which measures did you take to ensure customers feel confident to return to the spa during the challenging times brought about by the covid pandemic?
We use enhanced hygiene standard All Safe as our operational guide with vigilance in sanitation and wearing face masks. Do you run promotional activities from time to time to keep your customers excited about your offerings and to encourage them to return soon? The most effective promotional methods used this time include Pre-Arrival Sales, Web Info, Peak and Off-Peak Pricing, Bounce Back card for repeat customers, Long Stay Packages (Buy5 Get 6), Half day Packages and Retail. How do you as a manager keep your employees motivated to ensure award winning service is always delivered? I am passionate about motivating colleagues by creating a positive environment. I acknowledge their enthusiasm and guide them on how to channel their energy. Regularly show appreciation for the job well done and look after their well-being.
