Haute Grandeur, The Best in Hotels, Spas and Restaurants™ Sept 2021 by Haute Grandeur Global Hotel Awards

VOL U M E XL I

An Informative Guide | SEPTEMBER 2021

Global Winner

The Farm at San Benito 144

H OTELS | S PA S | R E S TA U R A N TS

INDEX

Qatar

Marsa Malaz Kempinski, The Pearl 40

EDITOR’S NOTE

Thailand

H OTEL S

Saudi Arabia

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Welcome 4

Oakwood Hotel & Residence Sri Racha 42 Al Mashreq Boutique Hotel 44

United Arab Emirates

Deluxe Holiday Homes 12 Thailand

INTERVIEW: Melia Koh Samui 14 Thailand

Melia Koh Samui 16 South Africa

Clifftop Exclusive Safari Hideaway 18 Philippines

Conrad Manila 20 Mauritius

Sofitel Mauritius L’Impérial Resort & Spa 22 Russia

LOTTE HOTEL MOSCOW 24 Rwanda

Turkey

Swissôtel The Bosphorus, Istanbul 46 United Arab Emirates

JA The Resort 48 China

Artyzen Grand Lapa Macau 50 Vietnam

INTERVIEW: Mövenpick Resort Waverly Phu Quoc 52 United Arab Emirates

Kempinski Hotel Mall of the Emirates 54 Portugal

Pine Cliffs, a Luxury Collection Resort 56 Vietnam

Premier Village Phu Quoc Resort Managed by Accor 58

Radisson Blu Hotel & Convention Centre, Kigali 26

Saudi Arabia

Vietnam

Apartments 60

HÔTEL DES ARTS SAIGON - MGALLERY COLLECTION 28

Riyadh Diplomatic Quarter - Marriott Executive

Saudi Arabia Turkey

Elite World Sapanca Convention & Wellness Resort 30

Bay La Sun Hotel & Marina 62 Bhutan

Senegal

Radisson Blu Hotel, Dakar Sea Plaza 32

dusitD2 Yarkay Thimphu 64 Oman

Morocco

Mövenpick Mansour Eddahbi Marrakech 34

Atana Musandam Resort 66 Thailand

India

The Grand New Delhi 36

Phuket Marriott Resort and Spa, Nai Yang Beach 68 Portugal

Thailand

Hilton Pattaya 38

Sheraton Cascais Resort 70

Montenegro

New Zealand

Malta

Cyprus

South Africa

United Arab Emirates

China

Germany

Indonesia

Japan

Indonesia

Cyprus

Ireland

United Arab Emirates

Indonesia

United Arab Emirates

South Africa

SPA S

CUE Podgorica 72 Corinthia Palace Malta 74 Ellerman House 76 JW Marriott Hotel Harbin River North 78 Seed Resort 80 Fairmont Jakarta 82 Conrad Dublin Hotel 84 The Singhasari Resort & Convention Batu 86 Delaire Graff Estate Hotel 88 Bahrain

The Ritz-Carlton, Bahrain 90 Vietnam

Radisson Blu Resort Phu Quoc 92 Vietnam

INTERVIEW: Radisson Blu Resort Phu Quoc 94 Thailand

Pathumwan Princess Hotel 96 United Arab Emirates

Dukes The Palm, a Royal Hideaway Hotel 98 South Africa

INTERVIEW: Rhulani Safari Lodge 100 Thailand

InterContinental Phuket Resort 102

Heritage Lake Resort 104 Casale Panayiotis Resort 106 Mercure Gold Hotel 108 Hotel Victory Therme Erding 110 Conrad Tokyo 112 Columbia Beach Resort 114 Movenpick Grand Al Bustan Dubai 116 Swissotel Al Murooj Dubai 118

China

The Spa at Artyzen Grand Lapa Macau 122 Turkey

Nar Spa By The Ciel 124 Philippines

Conrad Spa Manila 126 Thailand

YHI Spa at Melia Koh Samui 128 Qatar

M|SPA at Alwadi Hotel Doha MGallery 130 Thailand

Quan Spa at Phuket Marriott Resort and Spa, Nai Yang Beach 132 United Arab Emirates

INTERVIEW: Dreamworks Spa 134 3

104

Italy

INTERVIEW:

FEATURED SPA OF THE MONTH

Preidlhof Spa 136 Qatar

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The Spa at Katara Club 138 Italy

INTERVIEW: Onda Spa at Quellenhof Luxury Resort Lazise 140 Saudi Arabia

Maldives

INTERVIEW: Willow Stream Spa at Fairmont Maldives Sirru Fen Fushi 164 South Africa

Camelot Spa Group 166 Netherlands

INTERVIEW: Sofitel SPA

Saray Spa at Riyadh Diplomatic Quarter - Marriott

at Sofitel Legend The Grand Amsterdam 168

Executive Apartments 142

Italy

Philippines

The Farm at San Benito 144 Austria

VIVAMAYR Medical Health Resort Altaussee 146 Austria

Grand Hotel Terme Thermal Medical SPA 170 Italy

Aquaria Thermal SPA 172 Egypt

The Cascades SPA & Thalasso

VIVAMAYR Medical Health Resort Maria Wörth 148

at The Cascades Golf Resort 174

Australia

RE STAURA NTS

Beauty on Latrobe 150 Italy

Lefay SPA Lago di Garda 152 Italy

Lefay SPA Dolomiti 154 Republic of Maldives

Sun Spa by Healing Earth at Mövenpick Resort Kuredhivaru Maldives 156 Oman

The Spa at The Chedi Muscat 158 Australia

INTERVIEW: Keishi Spa 160 Maldives

Baglioni Spa at Baglioni Resort Maldives 162

Thailand

The Breeza Beach Restaurant & Bar at Melia Koh Samui 178 Philippines

China Blue by Jereme Leung at Conrad Manila 180 United Arab Emirates

Khyber at Dukes The Palm, a Royal Hideaway Hotel 182 Philippines

Brasserie on 3 at Conrad Manila 184 Thailand

Big Fish Restaurant & Bar at Phuket Marriott Resort and Spa, Nai Yang Beach 186 Greece

Avaton Restaurant - Relais & Chateaux 188

158

178

O F F I C I A L H A U T E G R A N D E U R T R O P H Y TM

O F F I C I A L H A U T E G R A N D E U R T R O P H Y TM Fa c t s a b o u t H a u t e G r a n d e u r E x c e l l e n c e A w a r d S t a t u e 5

• Gain global recognition • Showcase your great achievement to hotel guests by displaying the Award in your hotel lobby • The Award confirms that your hotel offer the highest possible standard and customer experience • Guarantee awareness and build staff morale.

EDITOR’S NOTE

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Welcome

Travel opens our eyes and gives us greater insight into the world, as well as into other cultures. Couple that with prime hotels, spas and restaurants you’ll have a melting pot of elements that you’ll be tempted by.

FOUNDER & PRESIDENT

Luckily for us, we get to find the world’s best and delve a little deeper into areas around the world where we can travel to for inspiration, relaxation and to experience the best service, facilities, cuisine and relaxing spa experiences. When we share the shortlisted properties, or winners of the Haute Grandeur Awards annually it is easy to see why many people flock to these amazing places. Some of the hotels are designed with majestic staircases, high ceilings and all the mod cons you could ever wish for, but the most important their soft furnishings are not the number one selling point. We believe Haute Grandeur member properties showcased in this edition are those that wow the traveler with outstanding experiences that are hard to find elsewhere, those that leave you with nothing less than extraordinary memories that won’t be forgotten. We are delighted to show you some of our members that are in line to be rewarded for changing challenges into opportunities and despite the downturn in global travel still remain consistent with the experiences they render to their sought after guests. This month we hope you are inspired to plan your next trip to these hotels, spas and restaurants in the various destinations we share share with you.

O U R

P A R T N E R S

To b e co me an Event Par t ner o r Spo nso r co ntact us o n info @hauteg randeu r. co m

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HOTELS

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United Arab Emirates

Deluxe Holiday Homes |W| www.deluxehomes.ae |E| reservations@deluxehomes.ae

Deluxe Holiday Homes manages 140 prime apartments and 15 luxury villas on world famous Palm Jumeirah Island. Each villa has its own private pool, and access to private beach, four to seven ensuite bedrooms, assistant and/or driver’s room, as well as backyard/patio with barbeque facilities. The villas are perfect for medium to big sized family stays, small sized events, or celebrations. Guests have 24/7 in-room dining facility including choice of breakfast, lunch, and dinner, round the clock customer service and 24/7 emergency line. With every check-in guests are entitled to complimentary disinfection and deep cleaning prior to guests’ arrival, complimentary fresh linen & bath amenities, a beautiful welcome basket, personal meet & greet by the dedicated Guest Relations Officer to make a tour thru the villa and answer all their questions. Deluxe Holiday Homes also offers extra services to all guests such as airport pickup and drop-off, city regular and VIP tours, luxury car & yacht rentals and more.

Middle East

Hotel

Thailand

INTERVIEW: Melia Koh Samui H AUTE GR A NDE UR |T | + 2 7 ( 0 ) 8 7 1 5 8 3 8 0 0 |E | I N FO @H AU T EG R A ND E U R .COM | W | HAU TEG RA NDE U R.COM

|W| www.melia.com/en/hotels/thailand/koh-samui |E| reservation.kohsamui@melia.com

Ernesto Osuna General Manager

“Our main aim for 2021 is to continue to develop and focus on the domestic market and incentive groups” What is your current biggest challenge competing on a global scale in a highly competitive industry? The biggest challenge for any resort trying to compete on a global scale at the moment is the global pandemic. Located in the Gulf of Thailand, Koh Samui has an excellent reputation as an international destination, due to its stunning beaches and aquamarine waters, an abundance of attractions, excellent cuisine, friendly people, and international airport. However, since international travel ground to a halt with the onset of the pandemic, and Thailand closed its borders, our resort has been dependent on domestic tourism. As this era of COVID-19 is so different, and so challenging, we cannot operate like how we used to in the past, that was always based on steady growth. We can only think completely outside of the box amid this “new normal” and try new things. We have to reinvent our knowledge and be innovative in whole new ways. What differentiates the hotel from others in your opinion? Our array of outstanding facilities and services differentiate Meliá Koh Samui from the competition. However, what also differentiates our hotel is our

approach to our guests and employees in terms of genuinely caring about them, and what we do to help our community amid these difficult times. Melia Koh Samui is the first property launched in Thailand by Melia Hotels International, Spain’s leading hotel company, and we draw upon our warm and sunny Spanish hospitality to deliver an unsurpassed guest experience. There are kid’s clubs and then there’s our kid’s club that’s in a whole new league. Also housed in a repurposed teak wood merchant vessel, our twolevel kid’s club “Kidsdom” is packed with colourful installations, cool activities and toys, and much more. Our kid’s club is adjacent to our mini-water park with a shallow pool, slide, mushroom fountain and giant tipping bucket. Our rooms and suites that belong to “The Level” - an upgraded level of service with an array of bespoke privileges - provide exclusive access to our executive lounge, The Level Lounge. Meanwhile, it has been crucial to stay positive during this pandemic and taking care of our team and our associates has been a big priority. We were very fortunate that the owning company of our resort, Asset World Corporation, retained our resort’s staff and ensured our salaries during the pandemic. Not

Hotel

It is imperative we do everything we can to keep our guests, staff and community safe and healthy. Our resort has also been granted the Thai government’s new ‘Amazing Thailand Safety and Health Administration (SHA)’ certificate, in recognition of our strict health, safety and hygiene measures. How do you remain competitive within your region in terms of the hotel’s offerings? At Meliá Koh Samui, we’re always introducing new guest experiences so there’s always something new to experience when you visit us. Our resort pays tribute to Spain’s famed gastronomy, with an excellent tapas menu, delectable paella, cured Spanish meats and much more as well as Spanish cocktails and wine. Along with our Sunday brunch, our award-winning chef Azizskandar Awang has created degustation, vegan, vegetarian, and afternoon tea menus celebrating contemporary Thai, Western and Mediterranean fare. We offer Muay Thai classes, held at our lush garden lawn in front of our Pool Bar that merges into our 700m-long lagoon pool. It’s a spectacular spot to learn this discipline, known as “the art of eight limbs” because it makes use of punches, kicks, elbow and knee strikes, thus using eight “points of contact” as opposed to two points (fists) in boxing and four points (hands and feet) in other combat sports. These classes are run by Khun Dowden, a professional Thai boxer industry for over 20 years’ experience who has been teaching Thai boxing classes for more than a decade. Among our wellness offerings, we provide basic yoga classes for adults, as well as water sports such as kayaking. We have developed a schedule of exciting

activities at our kid’s club, ranging from batik painting and coconut leaf craftwork to a basic Thai class and kid’s yoga. How do you expect the association with Haute Grandeur will benefit your brand in the medium/ long run? It is a privilege to be associated with Haute Grandeur. The association signals to our guests and the hotel industry that our resort Meliá Koh Samui, our YHI Spa and our Breeza Beach Restaurant & Bar Breeza have obtained the highest of achievements. Our team was thrilled to receive six Haute Grandeur awards in 2020 including ‘Best Beach Resort in Asia’ and ‘Best New Hotel Spa on a Global Level’ and we would be honoured to do really well again this year. Which market segment do you cater for? With our host of family-friendly facilities and services (as outlined previously in this interview), including our Family Suites, our remarkable lagoon pool, our kid’s club Kidsdom and adjacent mini-waterpark and more, we definitely cater to families. Our resort also entices couples with our Premium Pool Access Rooms and elegant Boat Suites and array of indulgent experiences such as our floating breakfast, tapas with bubbles, and spa treatments such as a Thai massage for two on the beach and a massage class for couples dubbed the “Ultimate Hands On”. Thanks to our award-winning chef Aziz and his delectable menus, our resort has also quickly gained a great reputation with foodies. We also appeal to spa-goers and people focused on health and wellbeing, due to our range of spa treatments, wellness pursuits and healthy cuisine.

Asia

only does this admirable move in such difficult times ensure livelihoods; this investment in our team and associates is very far-sighted in that it really set our resort on a positive trajectory for the long-term.

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Thailand

Melia Koh Samui The five-star international branded hotel is situated on Choeng Mon Beach in the north of Koh Samui and only five kilometres from Samui international airport. The Level Boat Suites reflect the exquisite traditions of the island combined with modern facilities and premium amenities. Melia Koh Samui features full club floor facilities and the most exclusive services. |W| www.melia.com/en/hotels/thailand/koh-samui |E| reservation.kohsamui@melia.com

Asia

Hotel

Guests can enjoy the pool bar, the authentic Spanish Tapas Bar on Koh Samui’s north coast or a perfect combination of Mediterranean flair and local specialities at the KoKo Kitchen and The Breeza Beach Restaurant & Bar at Melia Koh Samui. Guests can relax at the Loop Pool surrounded by a lush tropical landscape or relax at YHI Spa at Melia Koh Samui. Melia Koh Samui features a safe and familyfriendly resort in which parents can relax while kids enjoy every moment at the Kids Club with activities, games and a mini water park.

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South Africa

Clifftop Exclusive Safari Hideaway

Africa

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Philippines

Conrad Manila

• Best Function Venue Hotel in Asia • Best Convention Hotel in Philippines • Best General Manager in Philippines • Best Hotel View in Philippines

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Mauritius

Sofitel Mauritius L’Impérial Resort & Spa |W| www.sofitel-imperial-mauritius.com |E| H1144-re@sofitel.com

The exquisite Sofitel Mauritius L’Impérial Resort & Spa is located on the west coast of Mauritius, sprawled over lush and verdant tropical gardens. This luxe five-star establishment is one hour’s drive from the international airport and only five minutes from the charming village of Flic en Flac. The resort features 30 superior sea facing rooms, 113 luxury sea view rooms, 42 family suites overlooking the Japanese garden, five ocean view suites and one Imperial ocean view suite. Guests have a choice of dining options, with a blend of local, French and Asian delights on the menu. Those in need of pampering can visit Sofitel SPA, an Asian sanctuary offering day and night menus using Cinq Mondes, Decléor and René Furterer products.

Africa

Hotel

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Russia

LOTTE HOTEL MOSCOW |W| www.lottehotel.ru |E| reservations@lottehotel.ru

The luxurious LOTTE HOTEL MOSCOW is located in the heart of Moscow on Novinskiy Boulevard, featuring 300 spacious rooms and suites, as well as the largest Royal Suite in Russia. Other facilities include an innovative executive club lounge and а state-of-the-art fitness club and pool. The crown jewel of LOTTE HOTEL MOSCOW is its worldfamous Mandara Spa, which combines ancient Balinese spa traditions with the latest achievements of the Elemis and Bellefontaine cosmetics lines. This lavish property features two splendid restaurants – OVO, serving contemporary Italian cuisine, and Megumi with its cuttingedge Japanese cuisine. The hotel also boasts a Wedding & Event Bureau – Russia’s first and only luxury hotel event boutique capable of accommodating banquets and business events of any size and format.

• Best Luxury Hotel on a Global level • Best City Hotel in Europe • Best Culinary Experience in Russia • Best Hotel Service in Russia

Europe

Hotel

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Rwanda

Radisson Blu Hotel & Convention Centre, Kigali |W| www.radissonblu.com |E| reservations.kigali@radissonblu.com

The Radisson Blu Hotel and Convention Centre, Kigali is a five-star business hotel that houses Rwanda’s first convention centre. The hotel is conveniently located close to Kigali International Airport and the city centre, and features 291 rooms, six restaurants and bars, as well as Amani Spa and fitness facilities. Offering a selection of cutting-edge meeting rooms and elegant event spaces, the Kigali Convention Centre can accommodate more than 6000 delegates, making it a venue of choice for business meetings, exhibitions and special occasions. Located adjacent to the Radisson Blu Hotel, the convention centre facilitates 18 state-of-theart meeting rooms, including an auditorium which can host up to 3000 guests, a business centre and an auditorium club. After a day of exploring Kigali, guests can maintain their workout regimen in the fitness centre and relax in the outdoor swimming pool.

Africa

Hotel

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Vietnam

HÔTEL DES ARTS SAIGON - MGALLERY COLLECTION |W| www.hoteldesartssaigon.com |E| h9231@accor.com

Hôtel des Arts Saigon, part of Accor’s MGallery collection, features the charm of French Indochina combined with 21st-century modernity. Inspired by the concept “Luxury Meets Authenticity”, this five-star lifestyle boutique hotel is a modern work of art itself. Once inside, guests can peruse the owner’s personal collection of paintings and antiques, which adorn every wall and hall of this distinctive establishment. The hotel blurs the boundaries between a hotel that is simply a luxurious escape and one that creates an unforgettable lifestyle experience for its guests. It is just the perfect place to enjoy exquisite cuisine and socialize in the company of friends: sample authentic Asian flavors at the Saigon Kitchen, raise ones taste buds to new heights at the Social Club Restaurant and Rooftop Bar, soak up the culture at Café des Beaux-Arts, or overlook the bustling city below in the city highest infinity pool. Regardless of whether one is passionate about wine and fine dining, luxury lifestyle, world-class DJs or lush relaxation, there is something to spark one’s soul at this life-affirming destination for Saigon visitors and chic travellers alike.

• Best Newly Appointed GM on a Global level • Best Boutique Hotel in Vietnam • Best Culinary Experience in Vietnam

Asia

Hotel

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Turkey

Elite World Sapanca Convention & Wellness Resort |W| www.eliteworldhotels.com.tr

|E| infosapanca@eliteworldhotels.com.tr

Elite World Sapanca Convention & Wellness Resort is situated in the charming town of Sapanca, 140 km from Istanbul. The hotel offers an extraordinary spa experience amidst tranquil natural surroundings. It has an event venue of 2,200 square meters, which can host 3000 people for meetings, conferences, and weddings. Set in Sapanca, 4.2 km from Sapanca Lake and Bird Park, Elite World Sapanca Hotel offers accommodation with a restaurant, free private parking, a seasonal outdoor swimming pool and a fitness centre. Among the various facilities of this property are a bar, a shared lounge, and a garden. The accommodation provides a 24-hour front desk, room service and currency exchange for guests. Elite World Sapanca Convention & Wellness Resort which is the region’s biggest hotel with the largest accommodation, convention, and spa capacities, puts nature at the heart of its business and offers its guests a unique quality service during their business and leisure stays with 500 comfortable rooms boasting a breathtaking view of the lake and the forest.

• Best Spa Hotel on a Global level • Best Business Hotel in Turkey • Best Design Hotel in Turkey • Best Destination Wedding Hotel in Turkey

Asia

Hotel

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Senegal

Radisson Blu Hotel, Dakar Sea Plaza |W| www.radissonblu.com/hotel-dakar |E| reservations@dakar.radissonblu.com

Some things have to be seen to believe, and the Radisson Blu Hotel at Dakar Sea Plaza is one of them. This sophisticated, modern resort on the tranquil Cape Verde Peninsula boasts an address in the elegant Fann Corniche neighbourhood. The 241 guest rooms and fully equipped apartments of this stylish accommodation are characterized by their contemporary design and superb amenities, including individual climate control and Free high-speed wireless Internet. The Dakar Sea Plaza houses three on-site dining options and one bar for guests to enjoy. Experience the remarkable L’Avenue Restaurant, where chefs are inspired to transform Senegal’s rich history of African, Dutch, and French influences into a unique Mediterranean cuisine. Unwind by the outdoor infinity pool with a refreshing cocktail from the Pool Bar, or sample dishes from the Pool Side Restaurant. Freshly caught, grilled seafood is sure to please at our new Galuchat restaurant, facing the Atlantic Ocean. Savour the explosive flavours of The Little Buddha Dakar, where the culinary styles of the Pacific Rim come together to create a one-of-a-kind Asian fusion experience. The hotel’s fitness centre and spa provide the perfect way to maintain your exercise routine and relax your troubles away. When in Dakar on business, the hotel’s 12 stylish meeting rooms and refined ballroom are perfect for planning a productive conference or elaborate gala.

Hotel

Africa

• Best Business Hotel in Africa • Best Conference Venue Hotel in Africa • Best Lifestyle Hotel in Africa • Best Design Hotel in Senegal

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Morocco

Mövenpick Mansour Eddahbi Marrakech |W| www.movenpick.com/marrakech |E| hotel.marrakech.reservations@movenpick.com

Mövenpick Hotel Mansour Eddahbi Marrakech offers an authentic welcome to visitors of the captivating Red City. Just a few minutes away from the bustling Medina in the central L’Hivernage district, the five-star hotel features 503 rooms, four restaurants and one bar, Ô de Rose spa, and wellbeing centre that includes a yoga studio, vibrant gardens and three magnificent swimming pools, including a luxurious heated facility and a kids club. The city centre hotel takes its inspiration from, Ahmed Al Mansour Eddahbi, Sultan of the Saadian dynasty, who propelled Marrakech to new cultural heights. The hotel is also connected to Palais des Congrès Marrakech, also managed by Mövenpick Hotels & Resorts. It is the largest venue in Marrakech, offering exhibition space, auditoriums, meeting rooms and banqueting venues.

Africa

Hotel

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India

The Grand New Delhi |W| www.thegrandnewdelhi.com |E| reservation@thegrandnewdelhi.com

Nestled in the heart of Delhi NCR, The Grand New Delhi is in close proximity to the airport a, major shopping and entertainment destinations, elite corporate neighbourhood and city’s tourist attractions, making it the preferred luxury five-star hotel in the city. Set amidst French Courtyard inspired lush green lawns and delicately interwoven landscapes; this ten acre property in Vasant Kunj features resort like freedom ensuring curated bespoke experiences for each guest. Boasting of 390 elegantly designed rooms and suites, outstanding dining and nightlife destinations, the muchacclaimed Spa Oasis & salon, state of the art fitness centre, outdoor swimming pool and over 30,000sq ft. of meeting and event spaces at one’s disposal, combined with the experience and expertise, The Grand New Delhi promises an unforgettable experience.

Asia

Hotel

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Thailand

Hilton Pattaya |W| www.pattaya.hilton.com |E| bkkhp.pattaya.reservations@hilton.com

Unique by design and centrally located, Hilton Pattaya rises 34 levels above Central Festival Pattaya Beach, South East Asia’s largest beachfront shopping complex, with spectacular views North and South over Pattaya Bay and the Gulf of Thailand. Styled with the property’s beachfront location in mind, all Hilton Pattaya rooms and suites feature ocean views with private balconies. This unique position forms the core of Hilton Pattaya’s design concept and philosophy. Panoramic views, high quality design and finishes, and impeccable service play an integral part of the experience that is on offer to both leisure and business travellers. From the moment guests arrive one will know that a new standard for style and sophistication has been set. A unique combination of light, textures and finishes create an atmosphere of pure indulgence. Just 90 minutes from Bangkok Suvarnabumi International Airport and with so much luxury to offer, the Hilton Pattaya is the recreation and business destination of choice.

Asia

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Qatar

Marsa Malaz Kempinski, The Pearl |W| www.kempinski.com |E| reservations@kempinski.com

This five-star property and the epitome of luxury, Marsa Malaz Kempinski, The Pearl, is located in Doha and is an embodiment of both Arabian and European serenity and elegance to ensure a family-friendly experience in Doha. It is a destination of its own, with a variety of culinary options to choose from. Seven restaurants, four stylish bars, unique facilities, and recreations such as the awardwinning Spa by Clarins. Enjoy a private beach, outdoor pools, tennis courts as well as paddle court along with a state-of-the-art fitness centre and a kids’ club. The hotel offers a spacious environment and location to host outstanding events. Welcome to an oasis of comfort, with 281 rooms and suites offering wonderful amenities and services. Wake up to breath-taking views in a palatial getaway. Not to forget, a Kempinski White Glove Service to guarantee a healthy and safe environment for all guests and employees.

Middle East

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Thailand

Oakwood Hotel & Residence Sri Racha |W| www.oakwoodasia.com |E| reservations.residence-sriracha@oakwood.com

Located in Sriracha Chonburi Thailand, the stunning Oakwood Hotel & Residence Sri Racha offers magnificent views of the Gulf of Siam, and is situated within close proximity to various attractions. The hotel is defined by its elegant style and world-class facilities, offering a genuine Oakwood guest experience that’s unlike any other. From private dining to a dedicated and professional service team, a joyous experience and luxurious stay await at Oakwood Hotel & Residence Sri Racha. The hotel offers lavish home comforts and close attention to detail, boasting 458 furnished and serviced apartments with fully-equipped kitchenettes. There are also six versatile function rooms that cater to business meetings and conventions. Whether travelling for business or leisure, guests can rest assured that Oakwood Hotel & Residence Sri Racha will allow them to escape in true style.

Asia

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Saudi Arabia

Al Mashreq Boutique Hotel Welcome to Al Mashreq Boutique Hotel – Small Luxury Hotel of the World - with its exceptional location in downtown Riyadh within the Home Offices Complex at the intersection of the vibrant Al Urubah and Prince Turki Roads’ in an area encountered with palm trees, green landscape and water fountains, a Boutique Hotel in the heart of the Capital.

|W| www.almashreq.sa |E| info@almashreq.sa

Middle East

Hotel

Classic themes and Arabian tradition meet at Al Mashreq Boutique Hotel. Its luxurious guest rooms and suites feature captivating Andalusia themes, with an array of food and beverage options from across the globe. The hotel stands apart as the first Luxury Boutique Hotel in Riyadh and for its highly individualistic architecture and its commitment to offering the highest service standards. As part of the portfolio of Tatweer Holding, the hotel has set its own unique niche with its inimitable design and superior location.

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Turkey

Swissôtel The Bosphorus, Istanbul Swissôtel The Bosphorus Istanbul is located in the heart of the city adjacent to Dolmabahce Palace. Nestled within historical gardens with world-class shopping and vibrant nightlife nearby, it offers 566 rooms and suites, featuring state-of-the-art technology and exclusive amenities. |W| www.swissotel.com/hotels/istanbul |E| SIS.Reservations.DI@swissotel.com

Europe

Hotel

Guest have a variety of dining and leisure experiences to choose from; Sabrosa serves Turkish, Swiss and world cuisines with a healthy touch, while 16 Roof Bar&Restaurant embraces the sights and sounds of Istanbul. Gabbro brings new life to dining in Bosphorus, and the Chalet Restaurant offers an Alpine experience. The hotel also features Pürovel Spa & Sport, with luxurious holistic spa treatments from all over the world. In addition to various meeting spaces that can accommodate up to 1 200 people, including function rooms, ballrooms and three event gardens, the hotel has a team of event planners.

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United Arab Emirates

JA The Resort JA The Resort is Dubai’s largest experience resort and the ultimate five-star all-inclusive beachfront destination along the pristine shorelines of Dubai with three unique hotels and one million square meters of unparalleled combination of experiences.

|W| www.jaresortshotels.com |E| reservations.jatheresort@jaresorts.com

Middle East

Hotel

With 800 meters of golden sand and over 40 exhilarating experiences including tennis courts, a world-class nine hole championship golf course, horse-riding, watersports and shooting range activities and over 20 restaurants and bars. JA Beach Hotel is the original heritage hotel at the heart of the action featuring 235 rooms and suites all with a private balcony or terrace overlooking the Gulf shores. This five star property is ideal for all travelers no matter how big or small and surely guaranteed for a perfect getaway. JA Palm Tree Court, the exclusive beach villa suites in a Mediterranean style summer house are set along the glistening Gulf shores, offering exceptional family-friendly accommodation in a luxury environment.

The hotel’s 212 spacious suites are steps away from the sea. For unparalleled comfort, choose a stay in The Residence villas to enjoy the most exclusive beachfront suites and complimentary benefits.

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China

Artyzen Grand Lapa Macau Set in the heart of Macau, near stunning UNESCO world heritage sites, boutique lifestyle hotel Artyzen Grand Lapa Macau offers a window into the city’s culturally rich heritage.

|W| artyzen.grandlapa.com |E| reservations.glm@artyzenhotels.com

Asia

Hotel

The name “Grand Lapa” draws inspiration from the prestigious neighbourhoods of Lapa in Lisbon where celebrities reside and as a truly homegrown brand, the hotel celebrates Macau’s remarkable heritage. Discover fascinating tales of Macau’s vibrant past through the art, culture, cuisine, and architecture at the resort. Encounter a replica of the Window of Tomar from Portugal and curated works of art by a local Macanese artisan. Dine on innovative culinary dishes at the restaurants serving Portuguese, Macanese, Chinese and Thai cuisines, and savour eclectic cocktails at the bar. Listen to captivating stories from the hoteliers and enjoy an authentic Macau experience all throughout the journey.

Vietnam

INTERVIEW: Mövenpick Resort Waverly Phu Quoc

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|W| www.movenpick.com |E| Resort.PhuQuoc@Movenpick.com

Mr Philippe Le Bourhis General Manager

“Our key message is, We make moments”

What differentiates the hotel from others in your opinion? What is very interesting is our guests like to travel with their families including multiple generations. Mövenpick Resort Waverly Phu Quoc suits this type of guest since there is something for all ages. With more than 305 hotel rooms with sea-view balconies, Mövenpick Resort Waverly Phu Quoc is the ultimate destination for a weekend getaway for young families. We offer a perfect harmony between peaceful relaxing secluded space and enjoyable common space with funny activities such as Chocolate Hour, aqua Zumba, beach party, and BBQ pool party. For multigenerational families, 79 villas with delicate touches and amenities tailored for each of our visitors, such as villa butler service, private villa BBQ dinner and sunset foot massage, are the ideal place for families to bond and spend quality time together.

At the same time, Mövenpick Resort Waverly Phu Quoc is ideal for couples who like to come for a romantic getaway or stay in a honeymoon villa and for incentive groups who can use our ballroom and enjoy their gala dinner at the beach. How do you remain competitive within your region in terms of the hotel’s offerings? Our key message is “We make moments”, we believe life is lived for moments and all of the memorable moments will make life wonderful. We know the small gestures can make all the differences, from ordinary things in an extraordinary way – that the philosophy key to our brand success from the start. We are honored to inherit 70 years of rich culinary legacy; we guarantee to bring to our guests the best unique and quality food. Besides, we use Accor’s Planet 21 to develop our resort services. Mövenpick Resort Waverly Phu Quoc also has a global partnership with Green Globe, which supports our green initiatives and respect for the environment.

Hotel

Which market segment do you cater for? Our main aim for 2021 is to continue to develop and focus on the domestic market and incentive groups. We are very fortunate that Phu Quoc is a very attractive destination for these segments. We will also get ready for international business, which hopefully will start again at the end of the year.

Asia

Through this partnership, we also develop our teams and provide training so that they then carry the message to their families and local communities. Additionally, everyone involved in the tourism industry in a destination should work together along with the local authorities to further develop local initiatives.

How do you expect the association with Haute Grandeur will benefit your brand in the medium/long run? We have been successful in our domestic market and start to get attention from international guests. To go further, we’re lucky to have Haute Grandeur as a trustworthy partner to promote our brand outside Vietnam, Asia and help us to be recognized.

• Best Island Resort in Asia • Best General Manager in Vietnam • Best Pool Villa in Vietnam • Best Public Relations Manager on a Global level

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United Arab Emirates

Kempinski Hotel Mall of the Emirates Priding itself on offering guest’s innovative experiences. Kempinski Hotel Mall of the Emirates is the perfect destination for leisure and business guests to the bustling city of Dubai.

|W| www.kempinski.com/dubai |E| reservations.malloftheemirates@kempinski.com

Middle East

Hotel

With its ideal location in the heart of the city, a short distance away from both city centre and with a connection to the awardwinning Mall of The Emirates, the hotel offers convenience with world-class shopping, dining, and entertainment just a stone’s throw away. Boasting some of the most unique and stylish room products in the region, the pinnacle of 392 rooms inclusive of suites and twenty stunning Aspen Chalets that marry sand and snow. Offering views of the Arabian Gulf on one side and the snowy slopes of Ski Dubai on the other.

Four spectacular culinary concepts make up the diverse food and beverage options, while an outdoor infinity pool, and tennis court offer relaxation at your fingertips. Keeping up with the pace and the market A private VOX cinema was introduced during the year to enjoy with your close ones and host private events.

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Portugal

Pine Cliffs, a Luxury Collection Resort Pine Cliffs, a Luxury Collection Resort is owned by United Investments Portugal (UIP), part of the IFA Hotels & Resorts consortium based in Dubai.

|W| www.pinecliffs.com |E| pinecliffs.reservations@luxurycollection.com

Europe

Hotel

Pine Cliffs, a Luxury Collection Resort offers extensive investment opportunities via its holiday ownership options and selection of luxury freehold properties, three of which include a guaranteed annual rental return of 5% net within the first five years: Pine Cliffs Ocean Suites & Spa, Pine Cliffs Suites and Pine Cliffs Residences. The resort also offers extensive leisure facilities including a nine-hole golf course and the Annabel Croft Tennis Academy; 11 diverse restaurants and bars; the Porto Pirata Children’s Village; the award-winning Serenity – The Art of Wellbeing destination spa, Style - Hairdresser & Barber Shop and Active by Serenity gyms, studio and outdoor booth camp area; and numerous shops and boutiques.

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Vietnam

Premier Village Phu Quoc Resort Managed by Accor Located on the southern tip of Phu Quoc Island, Premier Village Phu Quoc Resort Managed by Accor is a hidden tropical retreat. Uniquely embraced on both sides by the sea, the resort boasts two pristine beaches and stunning ocean views from dawn until dusk.

|W| www.premiervillage-phuquoc.com/ |E| hb2r4@accor.com

Asia

Hotel

Relax in one the resorts spacious 215 villas, each with a private swimming pool. Enjoy the multi-layer swimming pool, which connects the peninsula’s two beaches. ndulge in the hilltop Plumeria Spa and Fitness Centre. Diverse culinary options range from Vietnamese delights at The Market and fusion cuisine at Corallo Restaurant to sweet treats at Deli Café. All the villas have been designed to serve as luxurious compliments. The sleek, modern buildings which contain large bedrooms, kitchen areas, and lounges, as well as private pools and balcony BBQ areas, are built with simplicity and sophistication in mind. Minimalist furniture and large sunlightgathering windows are joined by small dashes

of colour reflective of the island’s aquatic aesthetic. Premier Village Phu Quoc Resort Managed by Accor is the memorable escape guests will be excited to share with loved ones. 59

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Saudi Arabia

Riyadh Diplomatic Quarter Marriott Executive Apartments Riyadh’s Diplomatic Quarter, the city’s premier address for business. The first fivestar full serviced hotel in the Diplomatic Quarter. Strategically located, offering easy access to the city’s many embassies and corporate head offices.

|W| www.marriott.com |E| mhrs.ruhdq.roomcontroller@marriott.com

Middle East

Hotel

The project creates a protected micro-climate and links existing road and pedestrian city networks, creating an abundant oasis within the buzzing city of Riyadh. Co-located under one roof with the Marriott Executive Apartments Riyadh, Diplomatic Quarter, guests can take advantage of a variety of amenities and services in the luxury serviced apartments, unique restaurants and lounges, a state-of-the-art fitness centre featuring stunning views over the oasis and over 700sqm of flexible event space, as well as a peaceful spa.

Sparking brilliance through spaces that seamlessly blend work and play with stateof-the-art business facilities and innovative spaces, the hotel caters for the needs of both business and leisure travellers.

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Saudi Arabia

Bay La Sun Hotel & Marina Bay La Sun Hotel & Marina is a King Abdullah Economic City’s first hotel, a lifestyle destination nestled along an extensive network of waterways with expansive views overlooking the Red Sea and a natural lagoon.

|W| www.baylasunhotel.com |E| reservations@baylasunhotel.com

Middle East

Hotel

With its chic design and contemporary interiors, the hotel is sure to cater for both business and leisure guests with its 195 guest rooms which include 6 executive suites featuring floor-to-ceiling windows with breath taking panoramic sea views. Bay La Sun Hotel & Marina offers unrivalled banqueting and meeting facilities that are fully equipped and suitable for all corporate and social functions. Ranging from training programs, meetings and conferences to hosting weddings or other private events, the ideal location alongside the waterfront offers guest’s the perfect setting to make is a memorable experience.

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Bhutan

dusitD2 Yarkay Thimphu Designed to reflect the rich cultural heritage of Bhutan’s captivating capital, the dusitD2 Yarkay Thimphu, welcomes guests with smart style and local charm.

|W| www.dusit.com |E| infod2tb@dusit.com

Asia

Hotel

The lobby is adorned with local artwork that beautifully merges the Thai and Bhutanese Culture. The hotel is themed and designed with reference to a beloved national folktale “The Four Friends”, and facilities include a spa, a fully equipped gym, award-winning restaurant, a high-end nightclub, and a banquet hall. Set on Chorten Lam near the main Thimphu Traffic Circle, the hotel enjoys an inner-city location within easy reach of Thimphu’s main attractions. As the world continues to deal with the ongoing coronavirus situation, the hotel would like to assure guests that they have taken all measures necessary to ensure the safety and well-being at each of the distinctive outlets. On top of this, the hotel

has carefully crafted the Dusit Care – Stay with Confidence programme, designed to bring guests the peace of mind they deserve, while enriching stays with new memorable experiences and extra convenience and value. The warm, caring, and gracious hospitality, and trust remains at the heart of everything the hotel does.

• Best Conference Venue Hotel in Asia • Best City Hotel in Bhutan • Best Destination Hotel in Bhutan • Best General Manager in Bhutan

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Oman

Atana Musandam Resort Be immersed in extraordinary hospitality and experience a welcome that is unique in character. Imagine stunning sunsets, archways, ancient forts and thriving souqs. Be part of a culture that celebrates traditions dating back centuries whilst at the same time embracing all that the 21st century has to offer. |W| www.atanahotels.com |E| stay@atanahotels.com

Middle East

Hotel

This is Atana Musandam Resort. This is the Omani way. Atana Musandam Resort celebrates Oman at its best, with an emphasis on the naturally hospitable Omani character, culture, environment, and people. Atana – meaning ‘he came to us’ – is about embracing the culture of Oman and all that it has to offer. Atana Musandam Resort is a tranquil reflection of the spirit of Oman, located in the northern tip of the Musandam peninsula bordering the United Arab Emirates. Inspired by a typical Omani village, this beautiful resort offers eight clusters of low rising buildings with majority of them providing private parking nearby.

• Best Eco Friendly Hotel on a Global level • Best Luxury Boutique Resort in Middle-East • Best Boutique Hotel in Oman • Best Destination Hotel in Oman

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Thailand

Phuket Marriott Resort and Spa, Nai Yang Beach Discover the ultimate dream destination at Phuket Marriott Resort and Spa, Nai Yang Beach. Nestled on the golden sands of Phuket’s pristine northwest coast, overlooking the endless ocean, this enchanting low-rise resort feels a million miles away from the hustle and bustle of Phuket’s main tourist areas. |W| www.phuketmarriottnaiyang.com |E| phuketmarriott.reservations@marriott.com

Asia

Hotel

Guests can choose from a wide selection of 180 spacious rooms, suites and 15 beachfront private pool villas, all of which blend international comfort and cutting-edge amenities with the timeless charm of Thai hospitality. Reconnect with loved ones in an exquisite ambiance with lush, landscaped gardens and extensive facilities including restaurants, bars, tropical pools and the Quan Spa, overlooking the golden beach and azure Andaman Sea. Whether you are planning a romantic couple’s retreat, a family vacation, or a beach front event with a difference, including unforgettable weddings, Phuket Marriott Resort and Spa, Nai Yang Beach is the perfect destination.

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Portugal

Sheraton Cascais Resort Sheraton Cascais Resort has an enviable location on Portugal’s sweeping Atlantic coast, just 30 minutes from Lisbon and about two miles from the famous Guincho Beach, presenting a luxury service by which the mark is recognized.

|W| www.sheratoncascaisresort.com |E| reservations@sheratoncascais.com

Europe

Hotel

The Resort, located near the finest golf courses in Europe, has a fine dining restaurant and bar, a world-class wellness & beauty SPA, Serenity – The Art of Well Being, a health & fitness club, Brave Kids – a dedicated area for children – and two outdoor swimming pools, one is heated, in the middle of Quinta da Marinha green gardens. With 156 luxurious rooms and suites, from Deluxe rooms up to four-bedroom suites (45 to 200 sq), the Resort is suitable for any type of stay.

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Montenegro

CUE Podgorica Positioned at The Capital Plaza in the heart of Montenegro’s capital city, CUE Podgorica offers hospitality imbued with the splendidness of casual elegance, amazing accommodation, comfort and eclectic restaurants and bars.

|W| www.cue-podgorica.com |E| reservations.podgorica@cue-hotels.com

Europe

Hotel

The successful events in the outstanding multifunctional spaces, skylit rooftop, cool environment to wind down and unplug and play, out of the box ideas and best professionals to guarantee the biggest success of the events await the guests.

The Capital Plaza features amenities such as spa & wellness centre, shopping, beauty salon and children’s playroom.

CUE Podgorica is the first Green Key member in Podgorica, putting all our efforts to be a socially and environmentally responsible The Living Room, “the place to see and be organisation that brings positive impact to seen”, is the beating heart of CUE Podgorica the local community in which they operate. and the city’s leading lounge and dining hub, offering international cuisine. Exclusive Signature Lounge offers city views, complimentary snacks and drinks for guests from the Signature Floor and Suites. All airconditioned units are furnished in eclectic style. Free Wi-Fi access in all areas.

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Malta

Corinthia Palace Malta In 1968, when the Pisani family turned their successful restaurant into a hotel, the Corinthia brand was born. Now, a 147-room hotel with a welcome as warm as the glorious Mediterranean sunshine. Located meters from the beautiful San Anton Gardens, the gardens of the President’s Palace in the tranquil residential area of Attard, part of the Three Villages, Attard, Lija and Balzan.

|W| www.corinthia.com/palace |E| reservations.malta@corinthia.com

Europe

Hotel

Stefan Hogan, Executive Chef ensures his passion for fresh, local produce, combined with less common ingredients, can be felt throughout the hotel’s restaurants. The Villa Corinthia, a truly unique venue steeped in history, offering traditional Maltese dishes with a five-star twist accompanied by the Rickshaw restaurant offering Pan Asian cuisine. Whilst poolside, The Summer Kitchen is a true celebration of balmy evenings, delectable cuisine, and magical Maltese sunsets.

The Athenaeum Spa is a Mediterraneaninspired oasis with a bespoke approach to wellbeing. The spa has been carefully curated to provide an unparalleled holistic health experience, drawing on both global and local expertise, alongside a highly personalised service tailored to each guest’s needs. 75

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South Africa

Ellerman House Ellerman House is the quintessential urban retreat for discerning luxury travellers wanting complete exclusivity and privacy in Cape Town. Located in Bantry Bay, it offers spectacular Atlantic Ocean views against the dramatic backdrop of Lion’s Head. Clifton’s beaches are within walking distance, while the best local attractions are ten minutes by car. |W| www.ellerman.co.za |E| info@ellerman.co.za

Africa

Hotel

Originally a private residence, the historic Cape Edwardian-style mansion has 13 rooms and suites, two ultra-modern villas, the tranquil Ellerman House Spa, and terraced, indigenous gardens. The Ellerman House Wine Gallery, a cellar for the hotel’s 7500-bottle collection of South African vintage wines, offers an interactive, experiential journey into the world of wine. Enhancing the entire property is the owner’s extensive collection of original South African art. Modern cuisine that reflects the best of local and seasonal flavours, excellent wine pairings, generous-hearted hospitality and tailor-made excursions add up to a world-class guest experience that remains authentically South African.

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China

JW Marriott Hotel Harbin River North JW Marriott Hotel Harbin River North is within close proximity to many famous tourist attractions such as Jinhewan Wetland Park, Harbin Ice-Snow World, Siberian Tiger Park as well as the Harbin Grand Theatre.

|W| www.marriott.com/hrbjw |E| mhrs.hrbjw.reservation@marriott.com

Asia

Hotel

The hotel features 342 spacious and contemporarily designed guest rooms and suites, 95% of the guest rooms have magnificent panoramic views of the islands and rivers that run through the city, which can be enjoyed through floor-to-ceiling windows. JW Marriott Hotel Harbin River North’s four culinary outlets appeal to the tastes of all guests with the options ranging from casual chic to delicate cuisine. The hotel features 2,141 square meters of fully customizable meeting and event space, the hotel also features a 32,800 square meters delicately manicured outdoor lawn, an ideal choice for weddings or other outdoor events. Other facilities include a 24-hour fitness center equipped with state-of-the-art exercise

equipment designed to appeal to travelers committed to maintaining their healthy lifestyles while on the road. Every detail of the guests stay with the hotel is designed to nurture and celebrate all guests’ personal passions. In peace and ease, appreciate the perfect beauty enshrined in every moment of life. JW Marriott Hotel Harbin River North wishes the guests an exceptional stay.

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Indonesia

Seed Resort Seed Resort encompasses the essence of homespun hospitality combined with tranquil barefoot luxury. Nurtured within Rote Island’s pristine nature, the resort has grown with blissful simplicity into a sanctuary of healthy living, active recuperation, and wholesome relaxation in the heart of serenity.

|W| www.seedresort.com |E| reservations@seedresort.com

Asia

Hotel

A home away from home with exclusive nine exclusive bungalows, a philosophy of pure balance. Each breezy bungalow boasts a spacious double room, air conditioning, private veranda with a day bed, a small garden with swinging hammocks and an Indonesian style open air bathroom. Offering an abundance of on-site and offsite activities, Seed Resort is the ultimate beachfront getaway for both families, couples, solo travelers and large groups of friends as well as retreats and celebratory events such as Weddings, Birthdays and Corporate. Daily Yoga classes in the open-air Shala, in-house holistic spa therapists, and the sun speckled pool deck allow for those on a digital detox to totally unwind.

For the more active, the resort offers a wide range of experiences including surfing, snorkelling, daily boat trips, paddle boarding, kayaking, motorbike tours and bicycle hire.

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Indonesia

Fairmont Jakarta Strategically located in the south end of Jakarta’s business district, Fairmont Jakarta nestled in the prestigious Senayan Square – offering magnificent views of the hotel surroundings, from the lush green golf course across the hotel, the landmark Gelora Bung Karno, to Jakarta city skyline.

|W| www.fairmont.com/jakarta |E| reservations.jakarta@fairmont.com

Asia

Hotel

The hotel is conveniently linked to Plaza Senayan and Sentral Senayan office towers through an underground passageway. The hotel comprises of a total of 488 rooms, consisting of 380 well-appointed guestrooms and 108 Sky Suites that offer the best of both suite-style living with the comfort of home. Facilities range from a 1,200 sqm Grand Ballroom and function venues that are capable to accommodate events in many conceivable kinds to the 900 sqm Willow Stream Spa.

Fairmont Jakarta is also home for various dining and hangout destinations, from a buffet, a chic venue for unrivaled afternoon tea, an Italian deli and gourmet, authentic flavors in Japanese, Chinese and Indonesian restaurants, to nightlife venues like a classic cocktail bar, a jazz club to a bar terrace and restaurant with a view.

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Ireland

Conrad Dublin Hotel The Conrad Dublin is heavily inspired and influenced by Dublin’s rich literary culture and local heritage. The hotel stands opposite the gardens of St Stephen’s Green and overlooking the majestic National Concert Hall. Amidst the cobbled streets, hidden nooks and winding walkways; it’s the perfect location to explore this truly exceptional city.

|W| www.conraddublin.com |E| ConradDublin.reservations@conradhotels.com

Europe

Hotel

This luxury Dublin hotel embraces contemporary Dublin with an authentic, yet effortlessly stylish twist. Join us on a voyage of discovery at Lemuel’s, relax and enjoy a tasty meal in our new restaurant The Terrace Kitchen & Social House or take a seat in the stylish surroundings of The Coburg and experience a true brasserie.

delegates theatre style and we also have 6 breakout meeting rooms in varying sizes in addition to our main plenary room, including our new exclusive Iveagh Suite which is designed for Board Meetings for up to 24 and Private Dining.

The hotel’s fitness centre is equipped with cardio machines and weights, and the jogging Each of our guest rooms and suites exude a routes around the picturesque St Stephen’s sophisticated luxury, with super-fast, reliable Green are also yours to be enjoyed. WiFi, iHome docking stations and a generous mini-bar to bring you home from home comforts. If business brings you to Dublin, there’s no better place in the city to make the most of your time efficiently. Conrad Dublin has 10 meeting rooms in total, the largest space is the Conrad Ballroom can seat 350

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Indonesia

The Singhasari Resort & Convention Batu “Where Culture, Passion and Hospitality Meet.” The Singhasari Resort & Convention Batu is a perfect blend of Indonesian culture, traditions, lifestyle and beauty. The staff at the resort always accompany guests during their stay with a warm smile and impeccable service.

|W| www.thesinghasari.com |E| reservation@thesinghasari.com

Asia

Hotel

The Resort is located in the most favourite tourist destination in East Java, providing a magnificent ambience combining natural, contemporary and ancient Singhasari Kingdom Design.

and five villas provided with private pool which have magical panoramic views over the prestigious panderman mountain.

The Singhasari Villas represents the highest standard of comfort and luxury Javanese style, The premium facilities combine with the furnished with one double bed, private pool, excellent service quality, together with an elegant furnishing, and modern amenities exotic view of the three biggest mountains with 24 hours butler service. in East Java forming a luxury rejuvenating escape in the first five stars resort in East Java. The Singhasari Resort & Convention Batu comprises 193 luxury rooms, which combined traditional Javanese and contemporary design which each of the room has its own balcony with wonderful view of natural surrounding

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South Africa

Delaire Graff Estate Hotel Surrounded by indigenous gardens and vineyards with iconic Cape Winelands views, the lodges are housed in seventeen separate structures with gracious Cape-Dutch inspired rooflines. Each includes a master bedroom, separate living room, wet bar area, dressing room and en suite marble bathroom, as well as a private terrace with a heated plunge pool. |W| www.delaire.co.za |E| lodge.reservations@delaire.co.za

Africa

Hotel

Visiting Delaire Graff Estate is always an unforgettable experience. But staying on the Estate and waking up to its daily renewal is an immersive experience of life’s finer pleasures bar none. Designed by DHK Architects with interiors by David Collins Studio, the recently launched Owner’s Villa and six Superior Lodges are positioned to maximise both views and privacy, joining the original Garden and Deluxe Lodges to complete the Estate’s accommodation offering. Guests can pass their time relaxing in the dappled light of an ancient oak tree, immersing themselves in bespoke, African-inspired spa treatments, or browsing the estate’s flagship boutiques.

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Bahrain

The Ritz-Carlton, Bahrain Set within 20 acres of lush gardens and golden sandy beaches on the Gulf of Arabia, the 245room five-star city resort is one of the most elegant destinations in Bahrain, and a place where guests can immerse themselves in the local culture, enjoy extraordinary cuisine and explore the dazzling capital city of Manama, adding yet another level of indulgence to a collective range of extraordinary experiences. |W| ritzcarlton.com/bahrain |E| reservations.bahrain@ritzcarlton.com

Middle East

Hotel

In addition to the Deluxe room categories, Head Concierge, men’s and women’s hair the resort also features 31 suites and 42 Club salon, and shopping arcade with six luxury Level rooms as well as 23 well-appointed, boutiques. seafront villas, each with three-bedrooms, its own private infinity pool, private beach access and 24-hour butler service. A variety of guest amenities abound with a private beach sweeping around a lagoon with its own island, outdoor and indoor swimming pools, an award-winning Ritz-Carlton Spa, Royal Beach Club, elevated Ritz-Carlton Club® Level lounge with panoramic views of the Arabian Gulf, newly enhanced marina, 24-hour fitness center, paddle boarding and kayaking rentals, Ritz Kids clubhouse, tennis and squash courts, business center, flamingo lagoon, Concierge desk with Les Clefs d’Or®

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Vietnam

Radisson Blu Resort Phu Quoc Nestled in a serene seafront setting on Phu Quoc’s idyllic Northwest coast, Vietnam’s first Radisson Blu resort overlooks white sands, azure waters and verdant mountains. Guests are offered a choice of 514 rooms, suites and villas, all featuring a contemporary design, private balconies or terraces, highend amenities and cutting-edge technology including complimentary Wi-Fi. |W| radissonhotels.com/blu |E| reservations.phuquoc.blu@radisson.com

Asia

Hotel

The ten beachfront villas promise stylish and purposeful living, with two, three or six bedrooms, large living areas, full kitchens, dining areas and private outdoor pools. Resort facilities include a lagoon-style infinity pool, tropical gardens and a Kid’s Club, plus five F&B outlets: Avenue, all-day-dining restaurant; Alumi, a sophisticated executive lounge; Azure, the chilled-out pool bar; Annex, our stylish lobby lounge; Aura – rooftop bar. Radisson Blu Resort Phu Quoc is located within a complex. This allows guests to access an array of additional attractions and activities, including casino, theater, shopping mall & restaurants, spa & gym. A safari

conservation park, theme park, water park, 18-hole golf course and Grand World – a heaven destination on the ground, are also on the resort’s doorstep.

Vietnam

INTERVIEW: Radisson Blu Resort Phu Quoc

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|W| radissonhotels.com/blu |E| reservations.phuquoc.blu@radisson.com

Marko Janssen General Manager

“We want our guests to feel the Radisson Blu difference”

What is your current biggest challenge competing on a global scale in a highly competitive industry and in the current circumstance? It’s true that the hospitality industry has struggled in the past years and will continue to recover and grow in 2021. Hospitality businesses are continually faced with many challenges regarding trends and customer expectations; the industry is rapidly growing, and organizations are struggling to keep up with the demand. And, hotel is currently one of the industries that is facing significant repercussions by the pandemic. Travel will return. But the recovery will likely take longer than in other industries, and will vary across segments. Business and leisure travel will return at different paces, as will domestic and international travel.

Hotels face the prospect of a long recovery. Over the coming months and years, properties’ circumstances will vary based on a number of factors, including chain scale, location, and demand profile. There is no one right response for everyone, but some guidelines apply universally. At Radisson Hotels Group (RHG), we launched the Radisson Hotels Safety Protocol, our new program of in-depth cleanliness and disinfection procedures in partnership with an independent, third-party auditor - SGS, one of the world’s leading inspection, verification, testing and certification companies. Under this program, every Radisson Hotels can receive an official label of cleanliness and disinfection, issued by SGS, upon completion of a comprehensive local audit. What differentiate the hotel from others?

For business travelers, demand will likely come back unevenly. Essential travel will differ by industry. In leisure, we expect higher share of domestic. Longer international leisure trips will be slow to return, and travelers will expect greater flexibility in cancelation and change fees.

Our brand selling line is “Feel the difference”, in which Radisson Blu creates memorable experiences in stylish spaces. By paying close attention to the small details that make a big difference, we inspire unforgettable experiences with every stay.

Hotel

We want our guests to feel the Radisson Blu difference, making every trip meaningful and memorable through our carefully curated touchpoints that help them make the most out of every stay with us. Radisson Hotel Group has a long history of being a responsible business. It helps to make us a difference. We are passionate about caring for others. One of our highest priorities is the health, safety, and security of our guests, team members, and business partners. In response to this, we have reviewed our existing health and safety processes and developed a new safety protocol. This protocol was created by #RadissonCares Campaign in partnership with SGS and is designed to ensure guests safety and peace of mind from check-in to check-out. #RadissonCares is a campaign that leverages the Group’s expertise across a range of service areas to make a positive difference in the lives of its guests. How do you remain competitive within your region in terms of the hotel’s offerings? On Phu Quoc, we’re thrilled to pave the way for the expansion of the Radisson Hotel Group’s footprint in Vietnam and to be part of the country’s economic growth story. Our “Yes I Can” service philosophy lies at the heart of our interactions with guests, setting us apart from the others. It is reflected in the positive attitude and professional approach our team members display every day, delivering a memorable guest experience. We pride ourselves on being Iconic and stylish whilst demonstrating genuine hospitality through our “Yes I Can” customer service ethos. We are passionate about people whether it be our customers or indeed the amazing teams within our properties. We have strategically aligned our properties within the key destinations of Phu Quoc island providing versatility to all guest platforms. Our resort is in prime locations for both the business traveler and leisure guest alike.

How do you expect the association with Haute Grandeur will benefit your brand in the medium/ long run? Haute Grandeur Global Awards inspire even greater success in already remarkable hospitality establishments and set a new standard of excellence. Only the best of the best is awarded for exceptional achievement and greatest contribution to the global luxury hospitality industry. We are proud to win Haute Grandeur Global Award 2021 which is recognized as a guaranteed golden stamp of excellence, with associated establishments perceived as the benchmark in hotel industry. Association with Haute Grandeur, we are provided the much needed inspiration in order to further raise our current level of service delivery to even higher one. The value of a Haute Grandeur Global Hotel Award is powerful in terms of its ability to boost marketing and promises to have a direct impact on guests perceptions and satisfaction. Asia

At Radisson Blu Resort Phu Quoc, guests can now feel the difference in the service which focuses on the little details of their stay. It is the attention to detail that makes an average experience into a truly memorable one.

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Thailand

Pathumwan Princess Hotel At the heart of Bangkok’s famed shopping, entertainment and arts district, Pathumwan Princess Hotel’s towers are located above the city’s iconic MBK Shopping Center. It creates a calming oasis in the center of bustling Bangkok.

|W| www.pprincess.com |E| rsvn@pprincess.com

Asia

Hotel

Boasting a wide selection of 455 beautifully furnished and well-equipped rooms, the hotel blends contemporary comfort with the unmistakable charm and elegance of traditional Thai hospitality.

Through the proximity of the city’s iconic Skytrain, and with convenient connections to gleaming shopping malls, entertainment zones and major business centers, Pathumwan Princess Hotel is the ideal choice for business and leisure travelers visiting Asia’s most An unsurpassed level of service and attention popular city. to detail from the friendly and attentive staff is apparent to all visitors as well as the superb collection of dining establishments, offering ever-changing menus that is sure to please the most discerning diner. The hotel’s Olympic Club, Bangkok’s largest health center, provides an impressive array of first-class facilities, whilst business visitors will appreciate the comfortable ambience and comprehensive services available at the Business Center.

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United Arab Emirates

Dukes The Palm, a Royal Hideaway Hotel

• Most Luxurious Hotel Lobby on a Global level • Best Beach Hotel in Middle-East • Best Family Resort in Middle-East • Best Hotel View in United Arab Emirates

Middle East

Hotel

South Africa

INTERVIEW: Rhulani Safari Lodge

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|W| www.rhulani.com

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|E| reservations@rhulani.com

Rolf Steiner General Manager

“Offering a totally relaxed feeling and encounter with the beauty of the African Bush at five star quality level”

What is your current biggest challenge competing on a global scale in a highly competitive industry? Keeping quality at highest standards and motivation of staff in times of financial pressure and lack of international tourism What differentiate the hotel from others in your opinion? Offering a totally relaxed feeling and encounter with the beauty of the African Bush at five star quality level

Keeping contact and building trust with all our partners and guests, giving them confirmation about our long-term view and commitment for quality How do you expect the association with Haute Grandeur will benefit your brand in the medium/ long run? Although currently there is only a local travel market at discounted prices, Haute Grandeur will help us to position us again in the international travel market where there is a high demand for quality. Which market segment do you cater for?

How do you remain competitive within your region in terms of the hotel’s offerings?

International high-quality market, couples, and families

Africa

Hotel

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Thailand

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InterContinental Phuket Resort W: www.phuket.intercontinental.com/ E: ICPhuket.RSVN@ihg.com

Nestled on the powder-soft sands of Kamala Beach, InterContinental® Phuket Resort is a stunning five-star beach resort in Phuket. Sleek, sophisticated and elegant, this beachside hideaway is cocooned by jungle-covered hills and offers heavenly views of the Andaman Sea. Thai-inspired architecture is sprinkled with inspirations from the locale, mingling effortlessly with fine dining, luxurious abodes and lush gardens with a private lagoon. Famous temples, bustling markets and a world of attractions and adventures can be found near InterContinental Phuket Kamala, adding the perfect finishing touches to a wonderful getaway. InterContinental Phuket Resort is situated on an expansive land extending from the beachfront to the hillside of Kamala Beach. The 221 rooms, suites and villas are heavenly havens of modern luxury. Each abode is decorated with rich hues and warm woods, creating elegantly chic spaces brought to life by inspirational touches of the locale.

Asia

Hotel

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New Zealand

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Heritage Lake Resort

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|W| phuket.intercontinental.com |E| icphuket.rsvn@ihg.com

Nestled amidst sparkling mountains and lake vistas of Pisa Moorings lies the Heritage Lake Resort located in the picturesque South Island of New Zealand. The boatshed themed accommodation includes one& three-bedroom villas with decks and access to the waterway that overlooks the stunning marina on the shores of tranquil Lake Dunstan. The 60 rooms on offer cater to all kinds of bespoke travelers or large tour groups. Each one has its own private mooring to house the most affluent of boats. The luxury lakeside Villas have impressive 45m2 decks for our guests to soak in the long summer evenings Central Otago provides. Some Villas have private spa & sauna facilities for guests to fully immerse themselves into a getaway they will not forget. The Resort also has an events area that can accommodate up to 150 guests. Whether it is a wedding or an important conference, this space is perfect with its end-to-end bar. The newly opened “Bunker” is a high-end exclusive underground experience. The hotel can host up to 50 guests with a private bartender, roaring fire and the head chef Kamal putting on a cooking display that will leave all guests talking about their night for weeks to come.

• Best Boutique Villa on a Global level • Best Destination Wedding Retreat in Oceania • Best Hideaway Resort in Oceania • Best Relaxation Retreat in Oceania

Oceania

Hotel

105

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Cyprus

106

Casale Panayiotis Resort

Europe

Hotel

107

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United Arab Emirates

108

Mercure Gold Hotel

Middle East

Hotel

• Best City Hotel in Middle-East • Best Family Hotel in United Arab Emirates

109

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Germany

110

Hotel Victory Therme Erding |W| www.victory-hotel.de |E| reservierung@victory-hotel.de

Welcome to the Hotel Victory Therme Erding. Step on board the HMS Victory and the Venetian Palazzo, and be enchanted by one of the 133 individually luxury designed rooms and the ambience of a grand sailing vessel, a modern ocean yacht, or the silhouette of Venice.” More than 300 real Palm trees embrace the glittering Wavepool, exciting cocktails are waiting at the Poolbar – at the multiple rewarded Hotel Victory one can have a summer holiday on 365 days a year. Enjoy the moment and relax. Located inside the world’s largest spa and water fun park – the Therme Erding - just at the outskirts of Munich. Enjoy a variety culinary delights of Hotel Victory Therme Erding. The rich and lavish breakfast buffet at the Hafen Restaurant, the à la carte and menu items of the excellent Fine Dining Empire Restaurant, or a fruity cocktail with a view of the waves perfectly complementing ones stay. Cast off and discover the adventure or simply enjoy being pampered at the Hotel Victory Therme Erding.

• Best General Manager on a Global level • Best Hot Spring Resort on a Global level • Best Family Hotel in Germany • Best Honeymoon Hotel in Germany

Europe

Hotel

111

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Japan

112

Conrad Tokyo

Asia

Hotel

113

Welcome to

Columbia Beach Resort

bookings@columbiaresort.com

SAFE & SECLUDED ON PICTURESQUE PISSOURI BAY

+357 25 833000

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Cyprus

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To ensure your safe stay, all the relevant measures have been taken columbiaresort.com

Hotel

• Best All Suite Hotel in Europe • Best All Suite Resort in Europe • Best Destination Wedding Hotel in Europe • Best Eco Friendly Resort in Europe

Special

PACKAGES & DISCOUNTS

Columbia Beach Resort, Pissouri Bay, 4607 Cyprus

Europe

columbiaresort.com

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FIVE-STAR DINING, FIRST-CLASS FACILITIES AND ACRES OF BEAUTIFUL COUNTRYSIDE & COASTLINE AWAIT

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United Arab Emirates

116

Movenpick Grand Al Bustan Dubai |W| www.movenpick.com |E| Reservations.GRANDALBUSTAN@movenpick.com

Mövenpick Grand Al Bustan Dubai is the epitome of modern luxury. A world-class five-star hotel offering warm Arabic hospitality and convenience paired with diverse amenities and facilities. The hotel features 279 guest rooms and suites offering city views with a contemporary design and an Arabic charm. There are seven restaurants and bars on-site with some of the most popular restaurants in Dubai city. The hotel has 13 elegant meetings and events venue options including a convention centre, the largest in the city, featuring the stunning grand ballroom which makes the perfect wedding venue. Mövenpick Grand Al Bustan offers state-of-theart leisure facilities including a spa with a pool and health club. The hotel is located five minutes away from Dubai International Airport, shopping malls and some of the most popular Dubai’s attractions.

Middle East

Hotel

117

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United Arab Emirates

118

Swissotel Al Murooj Dubai |W| www.swissotel.com/hotels/dubai-al-murooj/ |E| reservations.almurooj@swissotel.com

Discover tranquil moments paired with our Swiss passion for hospitality at Swissotel Al Murooj Dubai, a Resortstyle hotel cleverly combining hotel and apartment-style accommodations at the heart of Dubai’s city center. Directly opposite to The Dubai Mall, the iconic Burj Khalifa, 10 minutes walk to the Dubai Metro Station and within a few minutes’ drive to DIFC, World Trade Centre and just 15 minutes’ drive from Dubai International Airport, Swissotel Al Murooj is located in downtown Dubai, one of the city’s favoured destinations for business or leisure. The hotel’s 251 contemporary rooms and suites are equipped with state-of-the-art technology; while six unparalleled dining options offer a wide range of cuisines and bars. A temperature-controlled outdoor pool, modern gym, tennis and squash courts, steam and sauna, as well as a range of treatment rooms provide the perfect place to unwind. If you are looking to host an event, a variety of meeting and event facilities can cater up to 1000 participants including a spacious ballroom with its private entrance, an elegant pre-function area and a Majlis room perfectly designed for social, weddings or business events.

Middle East

Hotel

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120

SPAS

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Asia

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China

122

The Spa at Artyzen Grand Lapa Macau

Set within the very heart of our resort, The garden with Jacuzzi and rain showers. Spa at Artyzen Grand Lapa Macau is a holistic Our experienced therapists will carefully sanctuary for the mind, body, and soul. craft a personalised treatment that is best for you, or you may choose from one of our The warm and welcoming yellow resort treatments on offer. If you are able to arrive façade is reminiscent of classic Portuguese 30 minutes prior to your treatment, you are architecture. Upon arrival, our spa therapist also welcomed to enjoy the sauna, steam will lead you into your very own spa suite, room or vitality pool. where you will receive a rejuvenating treatment tailored specifically for you. Following on from your treatment, you are welcome to unwind outdoors in a private

|W| artyzen.grandlapa.com

|E| reservations@grandlapa.com

Asia

Spa

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Turkey

124

Nar Spa By The Ciel Nar Spa By The Ciel invites guests to a place where all senses experience an exotic journey of recovery, relaxation and rejuvenation. Indulge the mind, detox the body and nourish the soul.

With specialty rooms to cater for a variety of beauty and therapeutic services for all mind, body and soul requirements, including hot stone, aromatherapy and swedish massages, to name a few. The spa offers a soothing and relaxing experience that will rejuvenate With services such as exotic oriental therapies, guest’s senses. traditional Turkish hamam, Russian and Finnish saunas, soothing waterfall showers, heated The spa is open from 08:00 to 20:00 and offers indoor and outdoor pools, Nar Spa By The customised services to suit all therapeutic Ciel and its trained professional team of needs. therapists provide these treatments in the most traditional forms. |W| www.thecielspa.com

|E| info@thecielspa.com

Europe

Spa

125

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Philippines

126

Conrad Spa Manila Conrad Spa Manila, located within the storied Conrad Manila by the iconic Manila Bay, is a luxury spa facility that offers a unique pampering and relaxation experience.

tubs, private sauna and steam facilities. Relaxing views of the Manila Bay are also best seen from its exclusive Elixir Lounge and Massage Pods areas.

It is haven that allows guests to unwind, escape and fully rejuvenate after a hard day of work, shopping, or enjoying the many recreational activities that is in abundance in Metro Manila.

As guests walk into the Spa reception, they are invited to proceed to the Elixir Lounge where they await consultation with the Spa’s well-trained therapists prior to their scheduled treatments. Guests may choose from a collection of innovative and wellThe Spa features six, spacious individual designed treatments, featuring world-class treatment rooms: two couples’ rooms and Signature Espa products and oils. four single rooms, each fitted with soaking |W| www.conradmanila.com

|E| conradmanila@conradhotels.com

Spa

• Best Spa Design on a Global level • Best Day Spa in Asia • Best Emerging Spa in Asia

Asia

• Best Hotel Spa in Asia

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Thailand

128

YHI Spa at Melia Koh Samui Revive the body and revitalize the senses with YHI Spa at Melia Koh Samui, a serene sanctuary of health and wellbeing. The well trained and professional therapists use ancient Asian healing wisdom and modern wellness techniques to provide a full range of blissful body treatments, including massages, scrubs, wraps and facials.

Rice Brand Massage oil for guests’ comfort along with YHI signature massage techniques using palm pressure and stretching help ease muscle tension and restore natural energy flow.

YHI spa at Melia Koh Samui provides four treatments rooms, as well as a sauna and steam room. Two of the treatment rooms For special occasions such as wedding parties have bathtubs. The treatments are based and honeymoons, discover the sublime on natural, organic products by HARRN, a collection of spa packages and couple’s premium Thai wellness brand. treatments. Experience the signature massage therapy, YHI Rice Bran Oil Massage. The The pure shores of Koh Samui create an perfect combination of natural Vitamin-E rich exquisite setting for guest’s wellness journey. |W| www.melia.com/en/hotels/thailand/koh-samui

|E| reservation.kohsamui@melia.com

Asia

Spa

129

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Qatar

130

M|SPA at Alwadi Hotel Doha MGallery At M|SPA at Alwadi Hotel Doha MGallery, the staff provide inspiration to nourish the mind, body and soul so that guests can become the most authentic version of themselves.

restaurants and beauty partners. Guests can relax in the temperature-controlled outdoor pool and there’s a separate children’s pool so they can have fun while guests soak up the sun. At M|SPA at Alwadi Hotel Doha MGallery the wet area features separate facilities for ladies and men including sauna, an aromatic steam room, locker areas and a relaxation room.

The spa is inspired by the heritage of Msheireb, the “Heart of Doha” and the treatments combine traditional Arabic oils and healing therapies with modern techniques. The result is a truly luxurious experience of locally inspired aromatic herbs and fragrances in an At M|SPA at Alwadi Hotel Doha MGallery oasis of calm and serenity. they strive to nourish one’s soul and empower a balanced lifestyle by providing guests with Wellbeing permeates through Alwadi Hotel the best functional areas. Doha, from the spa and fitness centre to the

|W| www.alwadihoteldoha.com/spa-fitness/m-spa/

|E| H8395@accor.com

Middle East

Spa

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Thailand

132

Quan Spa at Phuket Marriott Resort and Spa, Nai Yang Beach Pause, and travel through the spiritual gateway where guests can soothe the body, relax the mind and invigorate the senses at Quan Spa at Phuket Marriott Resort and Spa, Nai Yang Beach

Quan, a Chinese word that literally means “a source of pure water” is the name that has been given to the spas. Borrowed from a language rich in symbolism and imagery, Quan Spa at Phuket Marriott Resort and Spa, Nai Yang Beach also refers to all things good Guests can choose to have their treatments and pure – an auspicious world to represent done in their relaxing rooms and suites a spa that seeks. scattered throughout lush tropical vegetation. In addition to relaxing and rejuvenating To provide a path to wholeness and wellmassages, there are also a wide range of being treatments available in the total of five treatment rooms. Manicure and pedicure services are also available. |W| www.phuketmarriottnaiyang.com

|E| Amonya.O@marriott.com

Asia

Spa

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United Arab Emirates

INTERVIEW: Dreamworks Spa H AUTE GR A NDE UR |T | + 2 7 ( 0 ) 8 7 1 5 8 3 8 0 0 |E | I N FO @H AU T EG R A ND E U R .COM | W | HAU TEG RA NDE U R.COM

|W| www.dreamworks.ae

|E| mytreat@dreamworks.ae

Joyce Cheng Operations Manager

“Dreamworks Spa is more than just wellbeing – it is indeed a vacation of the mind, body, & soul.”

What is the most popular treatment at your spa & what makes this treatment outstanding? Dreamworks Spa is known for the Asian-inspired spa treatments. The most popular among the services is the Indonesian wellness remedy – the Traditional Balinese Massage. It is a deep-tissue massage that combines acupressure and reflexology with the use of aromatherapy oil. Our training center in Bali produces skilled expert masseuse that not only knows by heart the island’s old-age techniques but naturally exudes the warm and accommodating Asian hospitality as well.

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Which measures did you take to ensure customers feel confident to return to the spa during the challenging times brought about by the covid pandemic? We take our responsibility to ensuring the safety of our guests and staff very seriously. All our branches undergo complete sanitization before and after every treatment. We follow the health and

safety protocols with due diligence. And since the reopening up to the present day, our team practices and strictly enforces the guidelines. At the time of this report, over 80% of our staff have been vaccinated. PCR tests are done by who are not qualified for the vaccination due to health conditions, every 14 days as per DHA requirements. Do you run promotional activities from time to time to keep your customers excited about your offerings and to encourage them to return soon? At Dreamworks Spa, running promotional activities from time to time is not the only thing that keeps our customers coming back. But our enthusiasm for developing spa & wellness solutions drives more engagement. We continuously evolve. We are in constant search of premium skincare products that we feel our customers will love. We introduce holistic approaches to our services to stay on-trend. And we embrace and find new ways to connect with them.

How do you as manager keep your employees motivated to ensure award winning service is always delivered? I have been in the business for over two decades now. And from my experience, catering to my team’s wellbeing works best in motivating them, apart from educating and training them regularly. We are in the wellness industry, and I, as a manager, believe that we need to find balance in our work and personal life as well.

that we stay relevant in the market. All these are what makes us stand out from the rest of our competitors.

Middle East

Spa

Which facilities can guests use at the spa after a treatment to relax and unwind? In some of our branches, we have relaxation lounges and wet areas like steam room, jacuzzi, and sauna which are subject to availability. What unique selling point do you have to attract new clients that might be interested to therapy?

What do you think sets your spa apart from others in your area? Dreamworks Spa is a trusted brand in the spa and wellness industry. We are the largest, multi-awardOur philosophy revolves around the statement: winning, independent spa chain in the United Arab Dreamworks Spa is more than just wellbeing – it Emirates, with over 20 branches, operating since is indeed a vacation of the mind, body, & soul. As 2007. We offer quality services and products that are soon as our guest steps in our door, they would up to Dreamworks Spa standards, ensuring value for already experience the best of Asian hospitality. money. Our treatments are deeply rooted in the ancient techniques, which provide healing and relaxation. We integrate this with the latest developments to ensure

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Italy

INTERVIEW: Preidlhof Spa

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|W| www.preidlhof.it/en/spa-wellness/transformational-wellness/

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|E| Reservations@preidlhof.it

Patrizia Bortolin Spa Director

...each guest finds his or her “place of the heart”, a place for quiet contemplation, to escape, to lose or find oneself

What is the most popular treatment at your spa & what makes this treatment outstanding? Preidlhof’s jewels are the new Transformational Retreats to stimulate guests physically, energetically, spiritually, psychologically, socially, and emotionally. Each Retreat is highly personalised, the guest experience tailored according to the goals of the individual guest, their stage in life and what he or she is ready to integrate. Which measures did you take to ensure customers feel confident to return to the spa during the challenging times brought about by the covid pandemic? As serious Spa we are used to having high standards of hygiene, this is our business, and we are trained to heal and help people feel safe and cared of. All measurements created with this pandemic have been implemented easily, this region is extremely efficient and organised.

I’ve organised several trainings for the whole team to learn to cope with fear & trauma related to what happened and all the psychological weights that guests and workers had to experience, and new difficulties guests experience when getting in touch with others. We have a Retreat called “Integrated Healing” where the senior Healers can really help to detox, restart and shine. Do you run promotional activities from time to time to keep your customers excited about your offerings and to encourage them to return soon? We’ve just launched a brand-new project that has a bi news planned for every season. How do you as manager keep your employees motivated to ensure award winning service is always delivered? By example and naturality, being myself, doing

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what I really feel and mean and always creating a constant flow of progression for everyone around. I’m “obsessed” by the experiential side of life and I’m contagious in that, helping others to better known themselves and try to fall in love with being alive.

Europe

FEATURED SPA OF THE MONTH

Which facilities can guests use at the spa after a treatment to relax and unwind? Preidlhof Spa Destination has 71 suites and a huge 5000 sqm wellness offer. Throughout the property, there are numerous thematic relaxation spaces and gardens to ensure that each guest finds his or her “place of the heart”, a place for quiet contemplation, to escape, to lose or find oneself. The Spa has 14 treatment rooms overlooking the central pool and relaxation area, and adjacent to the gym. Preidlhof’s landscaped gardens are infused with the scent of 50 lemon and olive trees, cypresses and aromatic herbs from all over the world.

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Qatar

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The Spa at Katara Club Live experiences that reflect a unique & With a Relaxation area inspired by the Aurora holistic lifestyle at The Spa at Katara Club. Borealis, with private pods for relaxation, ten single treatment rooms, two Spa Suites, two At the spa, guests can nourish themself with Hammam Rooms, two sets of thermal recovery the pioneering aesthetics and time-tested suites for male and female including Snow practices inspired from every corner of the Grottos, Salt Rooms and Saunas. The spa also globe, all created to boost the physical and provides changing rooms with Ice-Baths, Icemental wellbeing, with a therapeutic approach Bucket showers as well as additional Saunas that provides care for the body, mind, and and Steam Rooms. spirit, leaving guests feeling rejuvenated, revitalized, and youthful. The perfect place to unwind and recover.

|W| www.katara.club

|E| info@katara.club

Middle East

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Italy

INTERVIEW: Onda Spa at Quellenhof Luxury Resort Lazise H AUTE GR A NDE UR |T | + 2 7 ( 0 ) 8 7 1 5 8 3 8 0 0 |E | I N FO @H AU T EG R A ND E U R .COM | W | HAU TEG RA NDE U R.COM

|W| www.quellenhof-lazise.it

|E| info@quellenhof-lazise.it

Stefan Margesin Director

“High service quality means satisfied guests and it is precisely the positive feedback that is the greatest motivation for our employees!” What is the most popular treatment at your spa & what makes this treatment outstanding? The most popular treatments are our famous signature treatments on our wavabalance lounger. We have developed these treatments especially for our Onda Spa concept. The lounger is like a water bed with rhythmic vibes according to music and the treatment. The “wave” motions support the effectiveness & relax factor of the treatment itself. We have selected one of them: Signature Yin & Yang Treatments A journey into yourself to the rhythm of waves

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The exclusive Onda Spa wavebalance® Yin and Yang treatments support you on a rational and emotional level as you rediscover your regenerative abilities and creative strength. Inspired by a renewed sense of security, you will find the strength of purpose to make your dreams come true. The two treatments are ideally combined to maximise effects. To find out which treatment you should begin with, ask at the spa reception for our special self-test questionnaire.

The results are for your personal use only. YANG CENTRING RITUAL A healing experience for improved flexibility focusing on the primal needs of Knowledge, Social Connection and Self-assertion The ebb and flow of the water from the wavebalance® Sound waterbed is transferred gently to your entire body. The resulting state of release promotes a mindful approach to functional and spiritual motion. Movement processes are harmonised and redefined on a cellular level according to their original wave and spiral-shaped dynamics. As you absorb the sound vibrations and let go completely, your thoughts stop racing and your mind is cleared. You feel at peace, re-centred, and full of new energy. Even your sports performance can be improved sustainably. Optionally, this treatment can be administered. with oil for an enhanced flowing sensation. 75 minutes | € 138

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Which measures did you take to ensure customers feel confident to return to the spa during the challenging times brought about by the covid pandemic?

How do you as manager keep your employees motivated to ensure award winning service is always delivered?

It is important to us that all employees support the Quellenhof philosophy and live it themselves. High service quality means satisfied guests and it is precisely the positive feedback that is the greatest motivation for our employees! We have a lot of conversations and also great benefits for our employees. e.g. vacation in 1. The latest generation of thermal imaging cameras our second resort in South Tyrol at a special price. So for fever detection are at various entrances. they can experience a 5-star holiday themselves. 2. Reliable Corona PCR tests, Corona antigen tests and Corona antibody tests can be booked easily. 3. All employees are tested twice a week and only work in good health. 4. All guests must present a negative test no older than 48 hours upon arrival. Of course, from now on an anti-Covid vaccination certificate or a certificate of a cured Covid disease also applies. 5. ncreased attention when cleaning (Contact surfaces • Best Hotel Spa on a Global level such as buttons in elevators, handrails, door handles, • Best Spa Design in Europe light switches, remote controls, touch screens, etc. are disinfected even more frequently, all laundry is washed pore-deep clean at 95 ° and sealed airtight,…) 6. Hand disinfectants are available for you at all strategic points. 7. All employees work with face masks (FFP2) 8. Safety distances have been adjusted in all areas. 9. We use the state-of-the-art disinfection system ERSA, which is unproblematic to use for surfaces, people and food because it is non-toxic and harmless. 10. Saunas by appointment only

Do you run promotional activities from time to time to keep your customers excited about your offerings and to encourage them to return soon? Yes, we do. Although our spa is running very good without further promotion

Europe

We introduced a special Coronavirus Task Force “Safety first“. We work in close cooperation with the Quellenhof Medical Center (located in our resort in South Tyrol) and implemented some very important tools and regulations.

• Best Luxury Spa in Italy • Best Signature Spa Treatment in Italy • Best Spa Manager - (Carina Fleischhacker) in Italy

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Saudi Arabia

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Saray Spa at Riyadh Diplomatic Quarter Marriott Executive Apartments Saray Spa at Riyadh Diplomatic Quarter Marriott Executive Apartments draws on the traditions of the past and the Caravanserai heritage. The spa provides a personal experience of regeneration and rebirth through practices that have withstood the test of time. Ancient healing methods and locally sourced natural ingredients are merged to pay tribute to history, Refresh and invigorate the mind and body, as well as give an oasis of peace in the modern city of Riyadh. Saray Spa at Riyadh Diplomatic Quarter - Marriott Executive

Apartments has come to represent the same nurturing oasis of calm and revitalisation in the modern urban lifestyle. Guests can choose to be pampered with a wide range of luxury spa services in the featured Moroccan Hammams for men and women. The spa also offers dedicated female and male treatment rooms, steam rooms, saunas and spacious relaxation areas. In tribute to the best of Arabic healing practices, the spa provides a personal retreat and opportunity to reconnect with inner spirit.

|W| www.marriott.com |E| mhrs.ruhdq.roomcontroller@marriott.com

Middle East

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Philippines

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The Farm at San Benito The Farm at San Benito, a proud member of CG Hospitality under CG Corp Global, is an eco-luxury, holistic, medical wellness resort located in Lipa City, Batangas, which is a 90-minute drive south of Manila.

state and achieve holistic optimum wellness using five key healing components: holistic integrative medical services; nurturing spa and hydrotherapy water wellness; plantbased, wholefood, vegan cuisine; mindful movement and functional fitness; and healing It rests on 48 hectares of lush green jungle environment and heartfelt service. and has a stunning view of the majestic mountains and pure and fresh air with clear With only 40 exclusive suites and villas, a welland positive life-giving energy radiating maintained property, world-class service, and around the property. the Filipinos’ nurturing touch, The Farm offers guests an unparalleled life-changing holiday The Farm’s healing journey is focused around experience. five pillars: Diagnose, Cleanse, Nourish, Repair, and Sustain. The aim is to help the guests’ bodies return to their ideal balanced |W| www.thefarmatsanbenito.com

|E| reservationsteam@thefarm.com.ph

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• Best Wellness Clinic on a Global level • Best Country Spa in Asia • Best Eco Spa in Asia • Best Fitness Spa in Asia • Best Health & Wellness Spa in Asia • Best Resort Spa in Asia • Best Spa Design in Asia

Asia

• Best Male Spa in Asia

• Best Spa Destination in Asia

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Austria

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VIVAMAYR Medical Health Resort Altaussee Surrounded by breathtaking countryside with a magical lake and fabulous mountain scenery, all those who are on the search for recovery, relaxation and health will find the perfect conditions in which to activate both body and spirit in Altaussee.

the Medical Health Resort conveys a sense of ease and lightness. In combination with the empathy of the VIVAMAYR staff, this creates an atmosphere in which true change is possible.

The medical therapy programs are Classic, In this picturesque environment, it is Active Detox, Post Covid, Immune Boost, particularly easy to internalize the practical Weight Care, Stress Control and Antiprinciple of Modern Mayr Medicine based on inflammatory Skin. the diagnostics and therapy of Dr. F. X. Mayr. The modern, spacious construction style of

|W| www.vivamayr.com |E| reservations@vivamayr.com

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• Best Medical Spa on a Global level • Best Health & Wellness Spa in Austria

Europe

• Best Wellness Clinic in Austria

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Austria

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A UNIQUE SPA EXPERIENCE

according to Haute Grandeur’s secret visitor

VIVAMAYR Medical Health Resort Maria Wörth With the unique health concept fully tailored to suit guests’ individual needs, VIVAMAYR helps guests find their way to long-term health and a new quality of life. The journey on the path to a new lease on life begins directly on the shores of a picturesque lake at one of the VIVAMAYR Medical Health Resorts.

impossible to resist. You are supported by our doctors and therapists with treatments that are individually adapted to your needs. The invigorating VIVAMAYR Health Concept, based on the diagnostics and therapy of Dr. F. X. Mayr, marks the start of your journey to greater health and well-being.

The medical therapy programs are Classic, The VIVAMAYR Medical Health Resort by Active Detox, Post Covid, Immune Boost, Lake Wörthersee is the cradle of Modern Weight Care, Stress Control and AntiMayr Medicine. In this unique location inflammatory Skin. with its own generous lakeside plot and the breathtaking backdrop, relaxation is |W| www.vivamayr.com |E| office@vivamayr.com

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• Best Health & Wellness Spa on a Global level

Europe

• Best Medical Spa in Austria

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Australia

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Beauty on Latrobe Beauty on Latrobe Paddington, located in Brisbane’s inner-west, is a multi-award winning boutique Skin & Beauty Therapy Clinic specialising in optimal skin health and superior.

takes a bespoke approach, tailoring each treatment experience to suit each individual - prescribing skincare, complementary health products & a treatment program as part of the overall experience to achieve optimal results for complete customer satisfaction.

Through a blend of holistic and state of the art therapies, the team at Beauty on Latrobe Excellence in Customer Service is the crown help the clients achieve superior optimal skin jewel of each experience at Beauty on health and anti-ageing results. Latrobe with the team taking time to get to know and understand each client and keep a Understanding that no two skins are alike, and “human” approach to all interactions to make external skin concerns are interlinked with every customer feel like they are the most internal health changes. Beauty on Latrobe important customer.

|W| www.beautyonlatrobe.com.au

|E| hello@beautyonlatrobe.com.au

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• Best Beauty Spa on a Global level • Best Beauty Salon in Oceania • Best City Spa in Oceania • Best Spa Manager - Clare Lamberth in Oceania • Best Wellness Clinic in Oceania

Oceania

• Best Luxury Spa in Australia

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Italy

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Lefay SPA Lago di Garda Lefay SPA Lago di Garda is an exclusive temple of wellness extending over 3,800 square metres and it is divided into three areas: the World of Water and Fire, including all areas connected to swimming pools, saunas, grottos and small lakes; the Nature and Fitness area, consisting of a large gym fitted out with all the latest equipment for training and a fitness studio for courses and fitness activities and In Silence and among the Stars: Trilogy in the Air, made up of all the spacious outdoor areas equipped for sporting activities and trails dedicated to wellness and relaxation.

|W| lagodigarda.lefayresorts.com/en

Lefay SPA Lago di Garda Scientific Committee has created an innovative wellness method that stems from the blending of Classical Chinese Medicine with Western scientific research, which are the basis of the Lefay SPA Lago di Garda Method Health Programmes and Signature treatments. Those in particular are carried out using face and body products from the Lefay SPA Lago di Garda natural dermatology cosmetic line “Tra Suoni e Colori”. Lefay SPA Lago di Garda is also the first spa in Italy obtaining Ecocert’s prestigious new certificate “Being – Organic and Ecological Spa”, Level: Excellence.

|E| res.garda@lefayresorts.com

Europe

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Italy

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Lefay SPA Dolomiti Lefay SPA Dolomiti is an exclusive temple of wellness extending over 5,000 sqm and is one of the largest spas in the Alps. It features a fitness centre, composed by a wide gym with modern Technogym® equipment and studios for breathing, meditation and physicalenergetic rebalancing classes, indoor sports pool covered, the indoor/outdoor pool, a salt-water lake, a salt grotto, nine saunas with different levels of temperature and humidity, five specific circuits created in collaboration with the Lefay SPA Method Scientific Committee according to the principles of Classical Chinese Medicine, the aquatic |W| dolomiti.lefayresorts.com/en

area, which is the epicentre of the Lefay SPA Method energetic path and a large whirlpool. The Lefay SPA offer stands out for its energytherapeutic paths, Signature treatments, rituals of the territory and enchanting paths called “The Black Tortoise”. The treatments are carried out using face and body products from the Lefay SPA natural dermatology cosmetic line “Tra Suoni e Colori”, enriched with new elements extracted from the surrounding nature: the pureness of the Alps is combined with the therapeutic properties of the natural products from the territory.

|E| res.dolomiti@lefayresorts.com

Europe

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Republic of Maldives

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Swiss excellence meets Maldivian luxury A timeless tropical island resort in the Noonu atoll Mövenpick Resort Kuredhivaru Maldives is a private haven where we make inspiring moments, deliver authentic comfort and heartfelt service in one of the world’s most extraordinary destinations - the Maldives.

personalised treatments at Sun Spa by Healing Earth, a beach front fitness centre, tennis court, diving, snorkelling, Kids' Club and a wide variety of activities for both adults and children.

All of our spacious villas, suites and residences feature spacious outdoor lounging areas with plunge pools, creating a private relaxing experience.

In line with other Mövenpick Hotels and Resorts around the world, we are actively committed to sustainability, conserving environment and building a long term relationship with local communities while respecting our role in maintaining the beautiful nature of the Maldives.

Sun Spa by Healing Earth at Mövenpick Resort Kuredhivaru Maldives Dining at the five star Mövenpick Resort Kuredhivaru Maldives is always an experience to remember. Eat delicious international grills under the stars at Latitude 5.5, savour globally inspired fresh seafood specialities at our overwater restaurant Bodumas or try the charming market style Onu Marché for a mix of Western, oriental and local cuisines. Our services and facilities include

Mövenpick Resort Kuredhivaru Maldives @MovenpickKuredhivaruMaldives @MovenpickKuredhivaruMaldives @MVMovenpick Kuredhivaru island, Noonu atoll Republic of Maldives resort.kuredhivaru.reservations@movenpick.com | +960 656 3000

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About Sun Spa by Healing Earth

JEWEL OF MALDIVES Immerse in the sound, sights and scents that surround the island with guided relaxation. A full body polish softens and hydrates the skin, followed by an aromatic rain shower for a tropical experience. Steamed herbal balls are rolled and moulded onto the body, which relaxes the muscle tensions. The warm mixture of coconut, African potato and tropical orange aides skin nourishment and healing. Your journey comes to an end with a cooling face and scalp massage for tropical island glow.

Globally award-winning wellness and beauty brand, Healing Earth has treatments carefully and exclusively curated for the resort and inspired by the healing potential of Africa’s rich natural resources. After the spa treatments, you can feel the difference and see immediate, visible effects that lead to long-lasting results.

ISLAND HIDEAWAY An unparalleled spa journey for you and your special someone, designed to ease stress and create a serene sanctuary. Experience connection through this luxurious ritual with the essence of Marula and Neroli calming and soothing the mind for a deep sense of relaxation. This ritual softens and hydrates the skin with a full body exfoliation and body massage followed by a cooling crystal face massage.

In addition to the signature massage therapies, Sun Spa also offers a wide variety of body massage and facial treatment selections to take you on a journey of deep relaxation offering you a truly holistic well-being.

RAAHLU SYMPHONY This Sun Spa signature massage is inspired by the gentle waves that captivate the imagination and offer respite from the bustle of a busy life. The word ‘Raahlu’ means the ocean wave in the local Maldivian language Dhivehi.

At Sun Spa by Healing Earth, you can discuss and customise the right treatment for your skin and its needs with our spa specialists. Then decide whether you prefer an overwater or jungle treatment room for the ultimate rejuvenating moment.

Overwater treatment rooms

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signatu re treatm ents

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movenpick.com

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Oman

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The Spa at The Chedi Muscat The Spa at The Chedi Muscat is an 800-squaremetre majestic, relaxation haven. Known to be one of the largest spas in Muscat, it offers personalised, discreet service from the region’s finest wellness professionals. Embracing eastern philosophies with Asian oriental practices, The Spa offers an extensive variety of beauty rituals based on the holistic principles of aromatherapy, Ayurveda and herbalism. At the Zen-inspired spa, guests are enveloped in a world of understated elegance as they relax under the healing touch of

|W| www.ghmhotels.com/en/muscat/

trained therapists in one of the 13 meditative spa suites, that combine dramatic Omani architecture with calming Asian interiors. To complement The Spa’s Zen-like journey, the hotel offers a selection of high-end organic products from brands such as Ren, Voya, Ila and Tiyya. Created from natural ingredients, each brand has its unique essence and allows the team to design a personalised experience for every guest.

|E| reservation@chedimuscat.com

Middle East

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Australia

INTERVIEW: Keishi Spa

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|W| www.vines.com.au |E| reservations@vines.com.au

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Everlyn Zaccagnini General Manager

“We pride ourselves with attention to detail and offering exclusive treatments by our spa partner Aromatherapy and Associates.”

What is the most popular treatment at your spa? And what makes this treatment outstanding? Our Keishi spa signature facial. This holistic facial incorporates healing powers with rose quartz crystals, along with our own signature facial massage which helps balance the chakras and improve the skins vitality functions, leaving the guest feeling relaxed and in a positive frame of mind. Our guests are then given a heart shaped rose quartz crystal as a gift while relaxing in our spa lounge with refreshments. This treatment is a truly unique experience. Which measures did you take to ensure customers feel confident to return to the spa during the challenging times, brought about by the covid pandemic? All the government guidelines and being a part of the Accor hotel group, extra guidance, wearing masks and cleanliness, and reassuring our guests. Our spa is a safe place to relax.

Do you run promotional activities from time to time to keep your customers excited about offerings and encourage them to return soon? Keishi Spa offers specials with the hotel and individually on our social media platforms. How do you as a manager keep your employees motivated to ensure award winning service is always delivered? As a manager I like to try and keep the staff morale by offering “therapist of the month” which is monitored by a guest satisfaction form filled out by our guests and rewards the therapists with vouchers to their favourite stores therefore ensuring our service excellence is kept to an award-winning level. My self being a beauty therapist/aesthetician for 38 years I closely monitor staff by working along side them as a staff member. We also conduct staff bonding activities which is done by my assistant manager.

What do you think sets your spa apart from others in your area?

Oceania

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Keishi Spa is a golf resort spa beautifully appointed and attention to detail, offering exclusive treatment and exceptional service. Which facilities can guests use at the spa after a treatment to relax and unwind? Keishi spa offers our guests a spa terrace to relax and enjoy the views of the golf course and abundance of wildlife. We also offer a in spa menu, outdoor jacuzzi, flotation pods, sauna, and hair salon. What unique selling point do you have to attract new clients that might be interesting to readers? Our spa has a unique selling point as we are an exceptional beautifully appointed global awardwinning golf resort spa. We pride ourselves with attention to detail and offering exclusive treatments by our spa partner Aromatherapy and Associates.

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Maldives

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Baglioni Spa at Baglioni Resort Maldives

Indian Ocean

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Maldives

INTERVIEW:

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Willow Stream Spa at Fairmont Maldives Sirru Fen Fushi

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|W| www.fairmont.com/maldives/willow-stream |E| reservations.maldives@fairmont.com

Marife Bien Wellness Manager

We live on our Fairmont mission – to “Turn moments into memories for our Guests. ”

What is the most popular treatment at your spa & what makes this treatment outstanding? Willow Stream Signature Coconut Experience. It’s 120 minutes that bring together the elements of face and body as one. A complete local Maldivian experience using coconut to soothe, calm, and balance. Begin with an invigorating full-body coconut exfoliation, followed by a pampering back, neck, and shoulder massage with coconut oil, enhanced with warm healing stones. Nourish and relax inside a warm cocoon while a luxurious foot and pressure point scalp massage completes this head-to-toe service. We place a careful emphasis on our guests feeling connected while encouraging relaxation to restore their energies, resulting in feeling revived. Which measures did you take to ensure customers feel confident to return to the spa during the challenging times brought about by the covid pandemic?

We use enhanced hygiene standard All Safe as our operational guide with vigilance in sanitation and wearing face masks. Do you run promotional activities from time to time to keep your customers excited about your offerings and to encourage them to return soon? The most effective promotional methods used this time include Pre-Arrival Sales, Web Info, Peak and Off-Peak Pricing, Bounce Back card for repeat customers, Long Stay Packages (Buy5 Get 6), Half day Packages and Retail. How do you as a manager keep your employees motivated to ensure award winning service is always delivered? I am passionate about motivating colleagues by creating a positive environment. I acknowledge their enthusiasm and guide them on how to channel their energy. Regularly show appreciation for the job well done and look after their well-being.

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We live on our Fairmont mission – to “Turn moments into memories for our Guests.

Which facilities can guests use at the spa after a treatment to relax and unwind?

The wellness experience at Fairmont Maldives Sirru Fen Fushi include • Group and private meditation and yoga classes • 50-meter outdoor adult serenity swimming pool with Jacuzzi at Willow Stream Spa What do you think sets your spa apart from others in • Ladies and Gentlemen’s beauty corner at Willow your area? Stream Spa • Relaxation areas at Willow Stream Spa At Willow Stream, we describe the brand as the unique • Fitness center value we offer, above and beyond the treatments and • Tennis court products we provide. Guests notice the details from • Personal training the time we speak to them on the phone, the feel • Yoga Pavilion of the towel on their skin, to every aspect of their treatment. It’s essential that we provide consistency in every detail that adds up to the experience of a Willow Stream following the operating standards which is known to the brand. What unique selling point do you have to attract new clients that might be interesting to the readers? At Willow Stream Spa in Fairmont Maldives Sirru Fen Fushi, we describe our environment, facilities, products, and treatments as “energy inspired.” They restore and maintain balance in the body and spirit. It teaches us harmony with nature by utilizing natural products within the spa. In this way, we are very connected to nature’s elements. Our healing principles (Chakras, Reiki, Chi, Doshas) are about balancing energy.

Indian Ocean

We also have ongoing education within the Willow Stream Spa, focusing on product knowledge and technique, treatments, and retail. As a team, we discuss our guests’ experiences and spa journeys.

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South Africa

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Camelot Spa Group The Camelot Spa Group is one of Africa’s leading spa groups, consisting of 20 Camelot Spas at leading properties across the country, situated in some of the country’s most exotic destinations – from the Winelands of the Cape to the coastal paradise of KwaZulu Natal and to bustling, cosmopolitan Gauteng. The Camelot Spa Group has a respected name in the spa and wellness industry; our teams are passionate and knowledgeable about the industry and all treatment protocols are professional and refined.

|W| www.camelotspa.co.za

|E| info@camelotspa.co.za

Camelot Spa’s therapies are chosen based on expert knowledge of the pressures and demands that modern life and urban living make on the body, and all are conducted to the highest possible quality and standard. With a vast selection of spas to choose from, you’re never far from a relaxing massage or reinvigorating hydrotherapy session wherever you are in South Africa. Discover a renewed sense of health and wellness at our serene sanctuaries countrywide.

Africa

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Netherlands

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|W| www.sofitel-legend-thegrand.com |E| SoSpaTheGrandAmsterdam@gmail.com

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Kees Hogetoorn General Manager

At Sofitel Spa, we meet the refinement and skills of the latest trends in French cosmetology to create an exhilarating, uplifting and rejuvenating spa experience.

What is the most popular treatment at your spa & what makes this treatment outstanding? The celebration for Two is the most popular treatment at our Sofitel SPA. It is a couple treatment whereby the couples receive a glass of champagne and can relish together with a duo-massage. It enhances a luxury feeling and guests feel really pampered. We have lots of couples who want to celebrate together, an anniversary for example, and the Celebration for Two is then the perfect treatment. Which measures did you take to ensure customers feel confident to return to the spa during the challenging times brough about by covid pandemic? The safety of our guests remains our greatest priority at Sofitel SPA. Since last week, our Sofitel SPA has opened its doors again for guests to come and enjoy indulging treatments, get sportive in the gym or to take a relaxing dip in the pool. Reservations for the Sofitel SPA and FITNESS are mandatory, in this way we can regulate the number of guests in our areas. Furthermore, we provide a disposable towel before we start the treatment, and we always use

facemasks and of course wash our hands frequently and before every treatment. All areas are cleaned regularly with disinfecting cleaning supplies. Do you run promotional activities from time to time to keep your customers excited about your offering and to encourage them to return soon? We run promotional activities frequently to make sure that our guests know about out offerings and get excited to return. To illustrate, we send out newsletters every month, highlighting our recent offerings including our Sofitel SPA offerings. Besides, we are continuously busy with creating organic and paid advertisement content, not only about our offerings but also about our CSR actions for example. Besides, we created various new packages and options during COVID-19 to attract local guests for example we created several Staycation packages. Besides the Sofitel SPA offerings, we have created take-away options such as The Grand Picnic Box by Bridges. Also, we have opened The Grand Beach in May which will definitely get our guests excited to return to Sofitel Legend The Grand in general.

Spa

By involving them in what goes on at the Sofitel SPA. Letting them bring ideas to the table and sharing the success with them. It is a true team effort! What do you think sets your spa apart from others in your area? We have a lot of returning guest because we provide high quality treatments and deliver a total experience with a personal approach. We get lots of comments that the massages are outstanding. We have created exclusive packages which combines treatments with champagne and a surprise gift box for example, to make it a more luxury experience. At Sofitel Spa, we meet the refinement and skills of the latest trends in French cosmetology to create an exhilarating, uplifting and rejuvenating spa experience. We use only the best quality products from Cinq Mondes, a natural brand which offers a suitable solution for all skin types and the specific needs to stimulate and rebalance the skin’s cellular metabolism thanks to 10 super oils and 11 patented super plants. Which facilities can guests use at the spa after a treatment to relax and unwind? The pool and sauna can be used after a treatment to relax and unwind.

What unique selling point do you have to attract new clients that might be interesting to the readers? The Grand Beach. Sofitel Legend The Grand Amsterdam transformed the historic courtyard into a real sandy beach of over 380m2, including outdoor bar, Big Green Egg barbeques, various comfortable seating areas and cabanas. Guests of Sofitel SPA can combine a treatment with some drinks and Caribbean bites at The Grand Beach. With this city beach initiative, The Grand once again brings this beachy holiday feeling to the heart of Amsterdam. After the great success of last year’s edition which inspired by the French Côte d’Azur, The Grand decided to let The Grand Beach return in 2021 with a new culinary theme. The dishes on the menus are inspired by the Caribbean cuisine – known for its barbeque dishes and fresh fish in combination with spicy marinades and chutneys – and includes dishes such as sea bass, grilled octopus and fresh salads with king prawns and tropical fruits like mango. In addition, the classic delicacies such as oysters can also be found on the menu. The bar serves tropical cocktails with mostly rum as a base, think about Frozen Pina Colada, Classic or Strawberry Mojito and Dark ‘n Stormy. Throughout the summer, various special events will be organised such as PiperHeidsieck Cinema Nights, Brugal BBQ Sundays and Lobster Nights.

Europe

How do you as a manager keep your employees motivated to ensure award winning service is always delivered?

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Italy

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Grand Hotel Terme Thermal Medical SPA

Europe

Spa

Thermal Medical Spa of Grand Hotel Terme is a true oasis of healing through a unique thermal water and 130 years of experience of Terme di Sirmione. The location of the five-star hotel is unique, directly on Lake Garda. Thermal Medical Spa offers integrated health and wellness programs, enabled by the benefits of sulphurous salsobromoiodic water and scientific evidence on its use. Skin, respiratory, auditory, osteoarticular, vascular disorders, healthy diet are treated using the highest skills of the medical specialists of Terme di Sirmione. The experiences of mental wellness, yoga and mindfulness are proposed to reestablish the deep link between the well-being of mind and body. The wellness experience is personalized with signature beauty treatments, which uses the antiinflammatory, draining, soothing properties of water and thermal mud.

Sirmione, Italy @termedisirmionehotels termedisirmione.com

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Italy

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Aquaria Thermal SPA

Europe

Spa

In Italy, in a wonderful medieval town steeped in history, the “Pearl of Lake Garda” so praised by Catullus, lies Aquaria, the Thermal SPA of Terme di Sirmione. An oasis of wellness immersed in a large park, a place to enjoy moments of intense pleasure all year round, during the day or in the evening, alternating the sensorial experiences of the thermal water, the steam and the heat, the pampering of personalised treatments. Amidst the thermal water and the breathtaking views of Lake Garda that suffuse Aquaria with the enchantment of the sunset, our guests find beauty, equilibrium and harmony.

Sirmione, Italy @aquariathermalspa termedisirmione.com

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Egypt

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The Cascades SPA & Thalasso at The Cascades Golf Resort The Cascades Spa & Thalasso Centre at The Cascades Golf Resort is recognized to be the best in Egypt with the spa’s pure seawater from the pristine waters of The Red Sea. We pride ourselves to be one of the largest spas & Thalasso Centre’s in the world. Our facilities span over an area of 7500 m2 with 65 treatment rooms offering everything from traditional massages and beauty treatments to the latest technology for aesthetic treatments and hydrotherapy equipment.

|W| www.thecascadeshotel.com/spa-and-thalasso/

Our 750 m2 Thalasso-Tonic Hydrotherapy Pool containing 830 m3 of sea water is subdivided into several distinct zones with water jets, currents and counter currents, showers and bubbling baths, each designed to provide comfort and to regenerate and tone a specific part of your body.

|E| info@thecascadesspa.com

Africa

Spa

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RESTAURANTS

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Thailand

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The Breeza Beach Restaurant & Bar at Melia Koh Samui At the Breeza Beach Restaurant & Bar at Melia Koh Samui guests can feel the gentle ocean breeze on the pure shores of Koh Samui.

idyllic tropical setting with indoor or alfresco seating. The menu, inspired by the chef, is crafted carefully with selected high-quality fresh ingredients and brought together with the culinary team’s experience. Guests can The Breeza Beach Restaurant & Bar at Melia treat themselves to freshly grilled meats, Koh Samui is a bright and inviting dining seafood or the Five Course Chef’s Degustation destination where chefs focus on the finest Menu with Wine pairing. ingredients, including the freshest local seafood and premium meats prepared on a Breeza Beach Restaurant & Bar at Melia Koh specialist Josper grill. These ingredients are Samui is a place that generates unforgettable sourced locally, wherever possible. experiences and true emotions. Guests can choose from a selection of authentic Thai and international dishes in an |W| www.melia.com/en/hotels/thailand/koh-samui |E| reservation.kohsamui@melia.com

EUROPE

Restaurant

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Philippines

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China Blue by Jereme Leung at Conrad Manila Elegant and sophisticated yet warm and welcoming, China Blue by Jereme Leung at Conrad Manila offers a modern interpretation of traditional Chinese cuisine, delicately crafted by renowned celebrity master chef Jereme Leung.

in Superior Sauce and a live seafood option wherein they may choose from diverse methods of preparation such as with Fried Spicy Chili Sauce or Stir-fried with Crispy Garlic and Shallots, among other gastronomic recipes.

The restaurant presents an exquisite array of Chinese barbeque dishes highlighted by the mouthwatering Golden Roast Duck with Osmanthus and Rose Bean Sauce in Momo Wrapper.

China Blue by Jereme Leung at Conrad Manila ignites the senses with glittering blue chandeliers as the focal point in the main dining area, floor-to-ceiling glass windows with views of the Manila Bay in the horizon, and private dining rooms that can Diners who wish to experience the regality accommodate from eight to 18 guests - ideal of Chinese culinary heritage are spoilt for for business lunches, special occasions and choice with Chef Leung’s signature Australian ting hun celebrations. Candy Heart Abalone with Dried Fish Maw |W| www.conradmanila.com |E| conradmanila@conradhotels.com

Restaurant

EUROPE

• Best Chinese Cuisine on a Global level • Best Food Styling Presentation on a Global level • Best Restaurant Ambience in Asia • Best Asian Cuisine in Philippines • Best Hotel Restaurant in Philippines • Best Restaurant View in Philippines • Best Scenic Setting in Philippines

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United Arab Emirates

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Khyber at Dukes The Palm, a Royal Hideaway Hotel

EUROPE

Restaurant

• Best Luxury Family Restaurant on a Global level • Best Heritage Restaurant in Middle-East • Best Indian Cuisine in Middle-East • Best Interior Design Architecture in Middle-East • Best Theme Restaurant in Middle-East • Best Hotel Restaurant in United Arab Emirates • Best Restaurant Ambience in United Arab Emirates • Best Restaurant View in United Arab Emirates • Most Unique Experience in United Arab Emirates

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Philippines

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Brasserie on 3 at Conrad Manila Brasserie on 3 at Conrad Manila is the kitchen stations are highlighted through award-winning all-day dining restaurant warm lighting and the restaurant’s high ceiling that features a diverse a la carte menu and ambiance. modified buffet selections. For intimate events and celebrations, the Helmed by Executive Chef Daniel Patterson, restaurant also provides guests with two Brasserie on 3 at Conrad Manila’s well-curated private dining rooms, while an al fresco menu puts an emphasis on sustainably balcony that showcases the beautiful view sourced, seasonal ingredients that are of the Manila Bay and the cool breeze is also masterfully presented through live cooking available to patrons. stations. Each dish is prepared following stringent hygiene and food safety measures Brasserie on 3 at Conrad Manila also treats to ensure the health and well-being of all gourmands to well-crafted epicurean feasts diners. by Chef Daniel at the Chef’s Table. Ideal for small groups looking to celebrate special The restaurant’s airy, robust interiors with occasions or gatherings, the hotel’s team of wood and nature elements, is complemented culinary artisans whip up an exclusive tasting by floor-to-ceiling windows that show menu best paired with premium wines to captivating views of Manila Bay. The live create a memorable evening with friends. |W| www.conradmanila.com |E| conradmanila@conradhotels.com

Restaurant

EUROPE

• Best Gourmet-style Buffet on a Global level • Best Food Styling Presentation in Asia • Best Restaurant Ambience in Philippines

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Thailand

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Big Fish Restaurant & Bar at Phuket Marriott Resort and Spa, Nai Yang Beach Nestled on the golden sands of Nai Yang Beach, overlooking the Andaman Sea, Big Fish Restaurant & Bar at Phuket Marriott Resort and Spa, Nai Yang Beach is the perfect place to unwind and enjoy the area’s stunning scenery. The signature restaurant serves an international lunch and dinner menu that showcases the finest seafood and steaks, often sourced from local suppliers including Phuket fishermen, and always cooked to perfection by the expert chefs.

Choose from indoor or al fresco seating, the latter allowing diners to listen to the whisper of the gentle ocean waves. Alternatively, guests can opt to relax at the rooftop lounge, which is the perfect place to soak up the spectacular sea views whilst enjoying a glass of wine or creative cocktail. Big Fish Restaurant & Bar at Phuket Marriott Resort and Spa, Nai Yang Beach also offers regular themed buffets, plus the option of private candlelit dinners, to ensure the most romantic setting for your special occasion. And groups can be catered for with a series of flexible seating set-ups.

|W| www.phuketmarriottnaiyang.com |E| hktnb.restaurant@marriott.com

EUROPE

Restaurant

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Greece

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Avaton Restaurant - Relais & Chateaux On the serenity of a green hill, in front of the crystal-clear waters of the Aegean, the restaurant has chosen to create an open-air restaurant area unlike any other. Taste the artisan creations of the executive chef, smell the local wine varieties suggested by the sommelier, listen to the sea splashing, and watch the Holy Mount Athos view while touching one’s beloved companion for the simultaneous satisfaction of all senses.

|W| www.avaton.com |E| reservations@avaton.com

The word “origin” depicts all the values that they would like to communicate with all guests. Origin is all about the beginning of life. The beginning of an exciting journey full of tastes, aromas, pictures, melodies, and meaningful connections. All these elements are always present around a big, traditional Greek table that brings together all beloved ones to share with them what really matters in life.

EUROPE

Restaurant

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Haute Grandeur, The Best in Hotels, Spas and Restaurants™ Sept 2021

Articles inside

Phuket Marriott Resort and Spa, Nai Yang Beach

Brasserie on 3 at Conrad Manila

at Melia Koh Samui

Aquaria Thermal SPA

China Blue by Jereme Leung at Conrad Manila

Grand Hotel Terme Thermal Medical SPA

Camelot Spa Group

Sofitel SPA at Sofitel Legend The Grand Amsterdam

INTERVIEW: Willow Stream Spa at Fairmont Maldives Sirru Fen Fushi

The Spa at The Chedi Muscat

INTERVIEW: Keishi Spa

Sun Spa by Healing Earth at Mövenpick Resort Kuredhivaru Maldives

Lefay SPA Dolomiti

Lefay SPA Lago di Garda

Beauty on Latrobe

VIVAMAYR Medical Health Resort Maria Wörth

VIVAMAYR Medical Health Resort Altaussee

The Spa at Katara Club

Onda Spa at Quellenhof Luxury Resort Lazise

The Farm at San Benito

Saray Spa at Riyadh Diplomatic Quarter - Marriott Executive Apartments

INTERVIEW: Preidlhof Spa

INTERVIEW: Dreamworks Spa

and Spa, Nai Yang Beach

M|SPA at Alwadi Hotel Doha MGallery

YHI Spa at Melia Koh Samui

Conrad Spa Manila

The Spa at Artyzen Grand Lapa Macau

Nar Spa By The Ciel

Swissotel Al Murooj Dubai

Movenpick Grand Al Bustan Dubai

Hotel Victory Therme Erding

Heritage Lake Resort

INTERVIEW: Rhulani Safari Lodge

InterContinental Phuket Resort

Pathumwan Princess Hotel

INTERVIEW: Radisson Blu Resort Phu Quoc

Radisson Blu Resort Phu Quoc

Delaire Graff Estate Hotel

The Singhasari Resort & Convention Batu

The Ritz-Carlton, Bahrain

Conrad Dublin Hotel

Fairmont Jakarta

Seed Resort

JW Marriott Hotel Harbin River North

Ellerman House

Corinthia Palace Malta

CUE Podgorica

Sheraton Cascais Resort

Phuket Marriott Resort and Spa, Nai Yang Beach

Atana Musandam Resort

dusitD2 Yarkay Thimphu

Bay La Sun Hotel & Marina

Pine Cliffs, a Luxury Collection Resort

Apartments

Kempinski Hotel Mall of the Emirates

Premier Village Phu Quoc Resort Managed by Accor

INTERVIEW: Mövenpick Resort Waverly Phu Quoc

JA The Resort

Artyzen Grand Lapa Macau

Swissôtel The Bosphorus, Istanbul

Al Mashreq Boutique Hotel

Oakwood Hotel & Residence Sri Racha

Hilton Pattaya

Marsa Malaz Kempinski, The Pearl

The Grand New Delhi

Radisson Blu Hotel, Dakar Sea Plaza

Mövenpick Mansour Eddahbi Marrakech

LOTTE HOTEL MOSCOW

Elite World Sapanca Convention & Wellness Resort

Sofitel Mauritius L’Impérial Resort & Spa

HÔTEL DES ARTS SAIGON - MGALLERY COLLECTION

Deluxe Holiday Homes

Radisson Blu Hotel & Convention Centre, Kigali

Melia Koh Samui

INTERVIEW: Melia Koh Samui