INTERVIEW: Preidlhof Spa

|W| www.preidlhof.it/en/spa-wellness/transformational-wellness/ |E| Reservations@preidlhof.it

Patrizia Bortolin

Spa Director

...each guest finds his or her “place of the heart”, a place for quiet contemplation, to escape, to lose or find oneself

What is the most popular treatment at your spa & what makes this treatment outstanding?

Preidlhof’s jewels are the new Transformational Retreats to stimulate guests physically, energetically, spiritually, psychologically, socially, and emotionally. Each Retreat is highly personalised, the guest experience tailored according to the goals of the individual guest, their stage in life and what he or she is ready to integrate.

Which measures did you take to ensure customers feel confident to return to the spa during the challenging times brought about by the covid pandemic?

As serious Spa we are used to having high standards of hygiene, this is our business, and we are trained to heal and help people feel safe and cared of. All measurements created with this pandemic have been implemented easily, this region is extremely efficient and organised. I’ve organised several trainings for the whole team to learn to cope with fear & trauma related to what happened and all the psychological weights that guests and workers had to experience, and new difficulties guests experience when getting in touch with others. We have a Retreat called “Integrated Healing” where the senior Healers can really help to detox, restart and shine.

Do you run promotional activities from time to time to keep your customers excited about your offerings and to encourage them to return soon?

We’ve just launched a brand-new project that has a bi news planned for every season.

How do you as manager keep your employees motivated to ensure award winning service is always delivered?

By example and naturality, being myself, doing

what I really feel and mean and always creating a constant flow of progression for everyone around. I’m “obsessed” by the experiential side of life and I’m contagious in that, helping others to better known themselves and try to fall in love with being alive.

Which facilities can guests use at the spa after a treatment to relax and unwind?

Preidlhof Spa Destination has 71 suites and a huge 5000 sqm wellness offer. Throughout the property, there are numerous thematic relaxation spaces and gardens to ensure that each guest finds his or her “place of the heart”, a place for quiet contemplation, to escape, to lose or find oneself.

The Spa has 14 treatment rooms overlooking the central pool and relaxation area, and adjacent to the gym. Preidlhof’s landscaped gardens are infused with the scent of 50 lemon and olive trees, cypresses and aromatic herbs from all over the world.