Retail

A Hilton Head Island-Bluffton Chamber of Commerce Initiative in Partnership with the Business Community, Town Governments and Residents Retail

Retail Task Force Phase One Best Practice Recommendations The following Best Practice recommendations are meant to enhance public health and safety in response to the COVID-19 pandemic as part of the first phase of a CDC three-phase reopening plan.

CHECKLIST Recommended Employee Safety

Provide staff with masks and sanitary gloves as available. Consider requiring that employees wear masks when interacting with the public to make customers feel more comfortable. ☐

Train employees on proper handwashing hygiene, use of personal protective equipment and minimal-contact service. ☐

Provide hand sanitizer. Encourage employees to wash their hands as often as possible. ☐

Consider daily temperature checks and creating a health checklist for screening employees to reinforce importance of monitoring health. Communicate with employees regularly regarding their health status and the health of anyone with whom they may be in close contact. ☐

Send home any staff member who has a suspected or diagnosed case of COVID-19 or has been in contact with someone with the disease. Request that staff members notify management if they have traveled to a CDC-designated “hot spot.” ☐

Advise employees to stay home if they are feeling ill or have any symptoms of a communicable virus. ☐

Recommended Customer Safety Provide drive-thru or curbside service to make customers comfortable patronizing your business. Such measures could include loading purchased products in the trunk of their car and phone payments with a credit card. ☐

Consider offering masks and gloves to customers. ☐

Provide hand sanitizer at entrance to business and at checkout. ☐

Place signage at entrance to business with expectations for customers regarding protective measures, including social distancing and sanitizing hands before entering. ☐

Limit number of customers in the store as mandated by state and local governments. ☐

Tape or mark 6-foot spacing at counters and waiting lines outside the store. ☐

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Maintain consistent store hours to avoid customer confusion. ☐

If desirable, serve customers by appointment, transitioning to limited hours. ☐

If the building has more than one front door, designate one for entry and another for egress. ☐

Relocate point of sale to provide distance between customer and employee. Consider manually entering credit card number to avoid handling credit cards. No longer require signature and email copy of receipt to remove touch points. If customer is in contact with point of sale, sanitize after each transaction. ☐

Discourage cash transactions if possible. ☐

If available, increase airflow. Change air filter regularly and consider using high-efficiency HVAC filters. ☐

Install acrylic sneeze guard shield at cashier and pickup counters where appropriate. Take advantage of the shield to post promotional flyers. ☐

Post on business door and website the “Safety First” seal developed by the Chamber of Commerce certifying the business is following all recommended protective measures to safeguard public health. ☐

Limit public restroom access. ☐

Other Considerations Establish security protocol for customers entering jewelry stores, especially those wearing masks. Establish protocol for customers trying on apparel that still provides for a quality experience. ☐ ☐

Note: All retail businesses must adhere to any new requirements and restrictions mandated by state and local governments, as well as SCDHEC.

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