HeadHunt Issue 39

20 August - 02 September 2009 (Issue 39)

MICA (P) 024/11/2008 • Classified Jobs: 6334 4771 • www.headhunt.com.sg

Building a Better

How Feelings Shape Product Evaluation.

Traditional branding strategy would say that a label should tell the consumer what the product is all about. New research suggests that just the opposite might be true–the consumer should see himself in the label. continues on page 10

FEATURED JOBS

Director of Investments

Audit Manager (Investment Banking)

Page 05

Page 08

In-depth conversations with global personalities in the banking industry

Senior Sales Manager Page 12

Civil Engineers

Financial Controller Page 13

Page 15

Watch interviews with HSBC’s chairman, BBVA’s CEO, top banking regulators, heads of international financial centres, and others.

The Banking Conversation covers global issues from leadership,

www.thebankingconversation.com

to regulation, to retail banking, to risk management, and many more.

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i s a f r e e r e c r u i t m e n t p a p e r t a rg e t i n g e x e c u t i v e s . I t i s p u b l i s h e d f o r t n i g h t l y a n d a v a i l a b l e a t s e l e c t e d M R T s t a t i o n s , D e l i f r a n c e , D o m e , F i t n e s s O B r i e n s , P o l a r, S p i n e l l i , T h e S a n d w i c h S h o p , T h e S o u p S p o o n , H a r r y ' s B a r, s e l e c t e d C o u n t r y C l u b s & w w w . h e a d h u n t . c o m . s g .

20 August - 02 September 2009 (Issue 39)

Special Wrap

Time for a career move?

The latest Hays Quarterly Report has been released, so to make an informed decision about your next career move make sure you’re in the know about what the job market is doing and what jobs are out there, look inside...

Specialist Recruitment hays.com.sg

Senior Director Roles – Global leading CRO Singapore based, outstanding career potential, excellent remuneration This leading global clinical research organisation provides development services to pharmaceutical, biotechnology and medical device industries from Phase I - IV ranging from small studies to multinational projects, working in all major therapeutic areas. Ranked top four in the world, it offers all employees the opportunity to expand their career internationally.

Director, Clinical Operations:

Director, Submissions & Investigator Services:

A Clinical Operations Director is required to provide leadership and effective management of Clinical Project Managers/Directors and to supervise all office and field based staff affiliated to the office in a manner that ensures all milestones and quality targets are met and that costs are kept under control.

A Submissions & Investigator Services Director is required to coordinate and manage the activities of multiple study start up activities in a manner that insures all timeframes and targets are met and that costs are kept under control.

Duties and accountabilities: Representing clinical operations through business development activities and liaising with • clients • Training clinical project management as well as other relevant departments Participating in process improvement initiatives • • Observing all local applicable laws and regulations and informing senior management immediately of any possible deviations or issues • Complying with client’s project governance system, keeping senior management informed of project status in relation to both quality and timelines Qualifications and experience: A University Degree, background in medicine, science or other relevant discipline • coupled with solid experience in clinical research and significant experience at management level • Significant leadership and managerial skills • Ability to oversee all aspects of project management Ability to liaise successfully with all levels of management, vendors and clients • Current full driving licence and willingness to travel approx. 20% of the time • (international and domestic)

Duties and accountabilities: • Maintain global performance metrics for quality and submission timelines • Develop and maintain appropriate compliance monitoring systems • Manage financial budgets and overall regional costs • Provide financial oversight to study start up activities to insure appropriate profitability • Create regional growth strategies based on business climate • Identify and set objectives, lead teams to achieve personal, departmental, business objectives and key performance indicators • Manage a global team Qualifications and experience: • Background in science or other relevant discipline and appropriate experience • Experience in business and applications and concepts • Financial budget experience • Proven track record of successfully managing diverse teams • Up to date knowledge in regulatory changes • Willingness to travel approx 30% of the time (international and domestic)

This company offers a competitive salary as well as numerous generous benefits including monthly car allowance, immediate pension, private medical health care, up to 25% bonus, flexible working hours and many performance based financial awards.

Please contact Chris Mead T +65 6223 4535 E chris.mead@hays.com.sg

Specialist Recruitment hays.com.sg

20 August - 02 September 2009 (Issue 39)

Special Wrap

Futures & Options Brokerage - VP

Head of Resourcing

• • •

• • •

Global investment banking organisation High-profile management position Outstanding career development opportunities

Based in the Philippines Global FS organisation New department start-up

This leading investment bank has an exciting and challenging opportunity for a suitably qualified banking professional. The futures operations area provides clearing and client services in relation to exchange traded futures and options. This involves liaising with a large client base, front office, exchanges and brokers on a daily basis, ensuring timely and accurate settlement of transactions.

A leading global banking organisation, with diverse operations in the region, is currently seeking a Head of Resourcing to set up the department in its Philippines office.

This stand alone role will require a fully dedicated resourcing individual who has worked within a similar environment and has focused on that company’s global processes within the resourcing department.

This role will manage the global brokerage function servicing the three main client centres in New York, London and Singapore. The successful candidate will be responsible for a brokerage team of 10 people, supervising the day to day activities, setting targets, maintaining KPIs and managing individual development.

Focusing predominantly on operations and execution, team and work management, the role holder will eventually attract, develop, engage, deploy and retain a team of Resourcing Managers and Resourcing Coordinators, encouraging high performance behaviours to ensure the delivery of recruitment targets at the right time, the right quality and the right price.

You will also be responsible for the management of ageing numbers and reduction strategy, ensuring controls are in place and risk management is followed and adapted to the changing business.

You will hold a University degree and possess a minimum of eight years experience in a leading banking organisation, four years of which will be managerial experience in ETD operations or within the brokerage team. Strong leadership and communications skills are a pre-requisite for this role and you will be confident handling challenging situations.

Please contact Cindy Tan T +65 6303 0151 E cindy.tan@hays.com.sg

The successful candidate will have at least 12 years of in-house resourcing experience and a minimum of the most recent five years within a managerial/head role. You will have come from either a financial services environment or from a matrixed global organisation.

This role will be based in Makati City, Philippines, and although it is open to expatriates, it will be on a local package. Ideally this person will have local knowledge or worked there previously, want to return, or be currently living there.

Please contact Ashleigh Russell T +65 6223 4535 E ash.russell@hays.com.sg

Specialist Recruitment hays.com.sg

Specialist Recruitment hays.com.sg

Hays Quarterly Report The Hays Quarterly Report targets job and candidate hotspots and is a comprehensive, up to the minute guide to current conditions within your industry. Along with our own extensive experience, this data is based on interviews with current clients and employers about current candidate conditions and future hiring intentions. So to be in the know about what the job market is doing read on...

Hays Human Resources

Hays Banking

Hays Oil & Gas

Hotspots - The public sector is taking the lead when it comes to HR recruitment activity. From HR Executives to HR VPs and Directors, this is an active market. Meanwhile, the banking and financial services sector is refilling business critical positions, most commonly multi-skilled generalists and compensation and benefits experts.

Hotspots - Audit, compliance and controls (financial control, product control, valuations and middle office) are the three prime hotspots of candidate demand within Singapore’s banking market as a result of increasing regulatory controls, a greater focus on valuations and the review of complex transactions. Market risk and project (migration and integration) candidates are also sought by employers.

Hotspots - Some key design consultancies are starting to pick up projects and there has been demand for structural design engineers and pipeline design engineers for offshore vessel design.

Turning to commerce and industry, hiring activity is predominately coming from the construction and property sector for HR managers with supervisory skills and large company backgrounds. There has also been a rise in compensation and benefits demand, particularly for those with regional exposure as companies attempt to reduce costs and look at benchmarking across the region.

The coming quarter - Contract recruitment is expected to continue to increase this quarter as companies realise it offers a viable solution to headcount freezes. A temporary assignment can be extended, or converted to a permanent position once headcount approval is achieved.

Despite the economic downturn, positivity is beginning to enter the market as companies plan for their future and recruit talented staff with appropriate skills in order to have the right resources in place at the right time. There are even stronger signs of further HR recruitment at all levels next quarter.

Please contact Ashleigh Russell T +65 6223 4535 E ash.russell@hays.com.sg

Specialist Recruitment hays.com.sg

The coming quarter - We have witnessed a moderate increase in hiring activity at selected banks and in specific areas, which we expect to continue this quarter. Temporary assignments are increasingly preferred over permanent recruitment as banks seek to maintain flexibility in their headcount.

Executive recruitment - The executive recruitment market remains busy, although activity is very specific and targeted.

Those high quality candidates have several options available to them.

In some front office areas, such as private banking, the demand is driven by a candidate’s fee generation ability.

Therefore finding experienced candidates in this space is still a challenge, particularly for those with APAC clients.

Please contact William Russell T +65 6303 0151 E will.russell@hays.com.sg

The coming quarter - The price of oil has stabilised somewhat over the last quarter and now hovers at the market resistance level of around $70 US per barrel. The industry across APAC has thus gained confidence and projects that were recently shelved or put on hold have now been re-tendered and re-scheduled for design and fabrication, with intended project start dates set for the last quarter of 2009.

There are of course still fields to develop, but production had slowed because it was not worth the investment to sustain production capacity or actual production. Consumer demand had reduced. Thus the much needed rise of oil prices has initiated some positive discussions with employers recently.

In many cases the recruitment freeze has been lifted and employers are now looking to secure potential talent ahead of the next quarter, which promises to be much busier than last quarter.

Please contact Elena McEwin T +65 6303 0152 E elena.mcewin@hays.com.sg

20 August - 02 September 2009 (Issue 39)

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Contents

Jobs Article

Building a Better Brand

- Page 01

The Asian Banker

- Page 01

Why Your Resume Gets Tossed

- Page 02

Spinelli

- Page 02

Hays Recruitment

- Page 03

PeopleSearch

- Page 04

Robinson

- Page 04

Judd Farris

- Page 05

Numbers Don’t Add Up

High Flyers

- Page 06

Chris Consulting

- Page 07

Robert Walters

- Page 08 & 09

If accomplishments can be quantified, do it—but use discretion. Brandishing borderline performance numbers signals a lack of experience and bad judgment. “Phrases like ‘Managed a budget of $500,000’ or ‘Led a team of two’ might catch my eye in a bad way,” warns Olaf Weckesser, a former recruiter for McKinsey & Co. Better to spin it as “Managed company’s largest budget.” Adds Alexandra DeMarino, a Citigroup recruiter: “If a small number is impressive, you absolutely have to put it in context.” Because you can’t provide context for academic numbers, don’t include GMAT scores below 650 if you’re targeting a top firm. DeMarino suggests bragging about nothing less than a 3.7 GPA.

Why Your Resume Gets Tossed The average recruiter sees 5,000 resumes a year. Any legitimate reason she finds to make one disappear makes her life that much easier—and yours that much harder. Here, top-level recruiters reveal how candidates blow their chance to get a foot in the door.

Building a Better Brand

- Page 10

GSI

- Page 11

The Partners

- Page 11

RecruitPlus

- Page 12

Jobs Doctor

- Page 12

Drake

- Page 13

The Partners

- Page 14

The Partners

- Page 15

Keywords are Overused

Capita

- Page 16

It’s true that recruiters sometimes use scanners to sort through resumes looking for certain keywords. But resumes appear contrived when candidates consciously try to include them. Describing a business-development position using such terms as needs assessment and contract analysis in order to squeeze in more keywords is a misguided strategy.

Assume that a human being—not a computer—will be reading the resume. After all, these days fewer than 25 percent of all recruiters even use scanners.

Platinum Partners

Formality Takes a Vacation Don’t succumb to the informality of email. “If you send a cover letter by email that starts with ‘Hi,’ it and your resume will probably end up in the trash,” says Cynthia Shore, an assistant dean at the University at Buffalo School of Management and former director of its career-resource center. Treat an email as you would a proper letter: Instead of “Hi,” write “Dear Mr. Case.” Instead of “Thanks,” conclude with “Sincerely.”

Things Get Too Personal “If you mention your age, we have to trash your resume,” says Jeremy Eskenazi, vice president of talent acquisition at Idealab!, the California incubator firm. Since it’s illegal for a company to solicit a candidate’s age, race, or marital status during the hiring process, firms have adopted a “don’t tell” policy to avoid potential bias suits. Many won’t risk even having it handed to them.

It Looks Too Fancy “A recruiter who receives resumes in pretty plastic folders will likely toss them,” says Dave Opton, CEO and founder of ExecuNet, an online executive recruiting service. “I don’t have time to take the damn things apart.” Another faux pas: Folding a resume so that it fits into a standard business envelope. Heavy-stock paper that retains its crease can be a nuisance. Says Opton: “They’re easier to store and photocopy if they’re flat.” Also, don’t try to differentiate your resume with boxes or ornate lettering. When recruiters see a resume that’s designed differently, they think the person’s trying to hide something. Instead, focus on content. Your resume will rise to the top of the pile.

Publisher & Media: RJ Media Pte Ltd, 11 Stamford Road, Capitol Building, #04-01, Singapore 178884, Tel: 6334 4771, Fax: 6749 5322, To Advertise on Headhunt: Please call 6334 4771 or email marketing@headhunt.com.sg

Articles are contributed by WetFeet.

For more career-related advice and information, visit www.WetFeet.com

Printer: Ho Printing, 31 Changi South Street 1, Changi South Industrial Estate, Singapore 486769, Tel: 6542 9322 Copyrights & Reprints: All materials printed in Headhunt are protected under the copyright act. No material may be reproduced in part or whole without the prior consent of the publisher and the copyright holder. All rights reserved.

Disclaimer: The views and opinions expressed by contributors and advertisers are not necessarily those of RJ Media Pte Ltd. Whilst every reasonable care has been taken to ensure the accuracy of the information within, neither the publisher, editor or writers may be held liable for errors and/or omissions however caused.

You Can Shop, But You Don’t Have To Drop

Our new outlet at Orchard Central has everything to help recharge your tired body and soles. Enjoy your favourite cuppa made from coffee beans roasted fresh right here in Singapore, and pair it with sandwiches and baked products made fresh daily for your enjoyment. All because we believe your shopping pleasure never need a timeout.

Visit our newest outlet at Orchard Central, 181 Orchard Road, #02-03, Singapore 238896. We’re open Monday to Thursday (9am to 11pm), Saturday (10am to 12mn) and Sunday and Public Holiday (10am to 10pm).

ww om w.sp inellicoffee.c

20 August - 02 September 2009 (Issue 39)

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The public sector recruitment specialists Being specialists in public sector recruitment means we understand the importance of the application of the merit principle in government selection processes - both in terms of equity and as a means of reducing review of selection decisions. We are committed to getting selection processes right, carrying them out professionally and comprehensively up-front rather than incurring high costs from poor selection.

Hays ensures that the public service requirements of merit, fairness, equity, transparency and confidentiality are upheld in the selection process. We have experience in supplying high volumes of staff using consistent, carefully tailored methodologies and managing contracts in line with service level agreements and key performance indicators.

The roles below represent some of the excellent opportunities we are currently recruiting for within the public sector.

For further information regarding our services please contacts Hays.

T +65 6223 4535 E singapore@hays.com.sg

Specialist Recruitment hays.com.sg

Talent Manager Public Telecoms/IT Our client is a very commercially run telecoms company looking to recruit a Talent Manager for its team. You will be required to assess the top potentials within the business and implement strategies for their career development.

This position would suit a dynamic individual with experience in talent management, learning and development and training. The successful candidate will have a minimum of six years of generalist human resources experience where they have focused on the talent with a larger organisation.

If you are interested in this role then please send in your CV (in Word format) including current and expected salary.

Please contact Ashleigh Russell T +65 6223 4535 E ash.russell@hays.com.sg

Project and Facilities Managers Stable public sector opportunities This is one of the world’s most reputed companies, providing facilities management, support services management and consultancy services. Several opportunities exist for Facilities and Project Managers.

Project Managers will be working on new commercial and industrial development work from inception through to completion. Subsequently Facilities Managers will maintain the facility which is equipped with highly sophisticated equipment.

You are technically very sound and well versed with M&E systems or site operations. PMs and FMs with mechanical and civil engineering backgrounds and good communication skills will be considered. These roles suit individuals looking for long term career growth.

Please contact Sushil Kanichankandy T +65 6303 0153 E sushil.kanichankandy@hays.com.sg

Finance Staff Unrivalled opportunities This is a unique opportunity to develop your career.

We have numerous roles requiring suitably qualified candidates including VP – Risk, Financial Controller, VP – Accounting, AVP - Accounting, Head of Internal Audit and Principal Accountant.

You will possess relevant professional qualifications, suitable experience, excellent communication skills and be able to grasp new systems quickly. The ability to work independently, a pro-active attitude and willingness to take on further responsibility will ensure your success.

In return our clients will offer a supportive, teamorientated environment that is challenging and stimulating. Ongoing professional development and a competitive salary package will be offered to the successful applicants.

Please contact Angie Browne T +65 6303 0150 E angie.browne@hays.com.sg

Specialist Recruitment hays.com.sg

Specialist Recruitment hays.com.sg

Specialist Recruitment hays.com.sg

Program Manager

Desktop Operations Manager

Next Gen Wireless Network Managers

You will research and keep updated on emerging ICT, government and business trends, identify new opportunities and strategic programmes to exploit the use of ICT and lead the conceptualisation and implementation of strategic programmes, such as green ICT, cloud computing and data management, to transform the way our client works.

Critical role within public sector

Excellent role within public sector

The purpose of this role is to lead operational support teams relating to service desk and desktop services.

You will also be required to manage outsourced vendors and ensure continual improvement in the overall desktop environment.

You should be able to plan and lead in the strategy formulation and execution of platforms programmes and projects, to engage key stakeholders in gaining support and endorsement for the programme and project plans.

You should inspire and drive innovation within the organisation, define and recommend technology directions for the programme, manage experimentation of new and innovative infocomm technologies across the organisation and review technical architecture with input from various departments’ initiatives. You will also review/assess technical design, conceptualise, plan, procure, manage and implement service-wide ICT infrastructure systems. Applicants should be Singaporean citizens or permanent residents.

To be considered you will be degree qualified with ITIL certifications and a minimum of eight years of relevant IT experience, preferably in a desktop toolset support environment. Knowledge and experience in deployment, support and management of desktop related services such as service desk, desktop hardware and software, desktop security and file and print technology is also essential. You will also be strong in project, vendor and contract management. Only Singapore citizens or permanent residents should apply.

Please contact Wije Mookiah T +65 6303 0154 E wije.mookiah@hays.com.sg

Please contact Kevin Immerman T +65 6303 0154 E kevin.immerman@hays.com.sg

Please contact Wije Mookiah T +65 6303 0154 E wije.mookiah@hays.com.sg

Specialist Recruitment hays.com.sg

Specialist Recruitment hays.com.sg

Specialist Recruitment hays.com.sg

Exciting role within public sector

You will have good experience in industry to understand evolving technologies, standards and best practices and perform market research to understand the industry environment.

You will have four years of relevant working experience in the infocomm industry and knowledge of data centre with ISP operations being an added advantage.

Previous experience in country and strategic level projects and programmes is preferred. You should be a Singapore citizen or hold relevant residence status.

20 August - 02 September 2009 (Issue 39)

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www.pplesearch.com >> Japan | Taiwan | Hong Kong | Malaysia | Singapore Executive Search Professional Recruitment Professional Contracts We are calling for passionate Singaporeans to stand up and be volunteer ambassadors to our distinguished guests and their delegates during APEC 2009. Come and welcome our visitors with a warm display of Singaporean hospitality

SIGN UP AS A VOLUNTEERING AMBASSADOR TODAY! Selected volunteers will undergo training on social etiquette and protocol as well as be equipped with social, cultural, historical and economic knowledge of Singapore and other APEC economies.

Take pride in being a part of this prestigious event as APEC celebrates its 20th Anniversary in Singapore.

Please register your interest to be an Ambassador at www.pplesearch.com. Sign up together with your colleagues, friends or family and make Singapore proud!

PeopleSearch Pte Ltd 391A Orchard Road #17-08 Ngee Ann City Tower A Singapore 238873 T +65 6738 6228 F +65 6732 9356

Quick facts about APEC: Leaders and delegates of the 21 member economies of the Asia-Pacific Economic Cooperation (APEC) convenes in Singapore in 2009 for a series of meetings to push forth the agenda of promoting economic cooperation in the Asia-Pacific and to accelerate regional economic integration.

APEC is driven by a mission to enhance economic growth and prosperity for the region by strengthening the Asia-Pacific community to work together to reduce trade barriers. Its initiatives enable business growth to create jobs and improve living standards of people living in the member economies.

PeopleSearch is commissioned to recruit, manage, train and deploy volunteers for APEC 2009. Enquiries about this can be directed to marcom@pplesearch.com.

SENIOR SALES MANAGER Reporting to the Commercial Manager, this role gives you accountability for managing all aspects of the store.

You will be responsible for leading your team to maximize profit, maintaining the highest merchandising standards; providing exceptional customer service and ensuring that effective cost reduction and profit protection procedures are in place.

You should possess a minimum 5 years’ managerial experience preferably from a fashion industry /department store with strong commerciality and a high-level of initiative. Hands-on, self-driven, and customer service focused. In addition, ideal incumbent should possess good interpersonal, communication, planning, and leadership skills.

We are keen to hear from individuals with a passion for the fast-paced retail environment and are able to work on rotating shifts including weekends and public holidays.

Please email your comprehensive resume (with indication of your current/last drawn salary, expected salary package, and date of availability) to: careers@marksandspencer.com.sg

We regret that only short-listed candidates will be notified.

WE ARE PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

Human Resource Department Marks & Spencer

176 Orchard Road, #02-50 Centrepoint Singapore 238843

20 August - 02 September 2009 (Issue 39)

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20 August - 02 September 2009 (Issue 39)

Head of Credit Policy and Portfolio Management • Retail Banking Focus • Strong Leadership Role After a recent corporate transformation, our client has maintained its dynamic corporate culture with risk-based framework. They are seeking candidates with progressive mindset to join the team as one of their future leaders in the bank.

Reporting to the Head of Group Retail, you will oversee the condition of the credit lending portfolios and processes in the retail banking arm. You will ensure compliance with credit policies and working with risk scoring and Basel 2 modeling teams to embed risk analytics into the credit cycle. And as a key figure in credit, you are responsible for proposing relevant credit guidelines to the business and Credit Committee Review. You are expected to be well-versed in consumer and small business lending products and processes, including credit approval, risk management, credit operations, collections and recovery. Working closely with the business units, you will interface between the business and management on appropriate policies and mandates for new products and credit management processes.

In this regional role, you will collaborate with relevant business units to coordinate implementations and set up monitoring process in the countries. Part of the role includes reviewing of all credit programme and non-programme papers and facilitating the approval process within the Group. You will also report and update the Management team and Credit Committee on all aspects of credit risk periodically.

The ideal candidate is a Degree holder with a minimum of 12 to 15 years’ credit risk experience in the financial industry. Strong experience in all areas of credit and risk management in retail banking operations is highly advantageous. You will also be well-versed in analytics techniques used in retail banking. You should have been exposed to policy and risk management, portfolio analytics and other areas within the credit management area. Some understanding of credit policy in the Asia Pacific region with proven track records is desired. Strong inter-personal and influencing skills is preferred with good communication and presentation skills. Experience in MNC environment is preferred with excellent people management skills across cultural and geographical areas.

Attractive remuneration package awaits the suitable candidate for this role. This role promises good career development within the organisation and is deemed as a high-profile position within the bank. You will be ear-marked for leadership positions, given the appropriate performance contribution within the management team.

If you are keen to leave your footprints, send in your application for this dynamic opportunity!

Apply now in MS Word format to: regina.tio@gsiconsultants.com referencing ‘Head of CPPM/HH’. Confidentiality assured. Only short-listed candidates will be notified.

Regional Director of Investments – Real Estate Judd Farris is currently representing one of the worlds most established and recognised institutional property investors. With long standing and successful operations established in Asia this group is now looking to further deploy committed capital in the region and as a result want to recruit a Regional Director of Investments. You will be charged with investing throughout the Asia Pacific region inclusive of Australia, India and Japan. You will be responsible for sourcing a variety of real estate related investments including direct, indirect and equity placement and entity level investments. You can expect to be investing on behalf of a series of Asia specific and global funds that vary in investment appetite from core through to highly opportunistic.

As the most senior Investment Director in the region you will be responsible for setting the investment direction for the group as well as guiding and managing a team of investment professionals and support staff. You will also will be an integral member of the Asia Pacific Investment Committee and as such be responsible for assessing and approving investment deals. Additional to investment responsibilities you will also work closely with local and global fund managers to ensure the efficient management of these investment vehicles. As one of the key members of the Asian business you will also be heavily involved in establishing and maintaining relationships with a variety of investors in the Asia Pacific region.

To be considered for this position you should have at least ten to fifteen years of real estate investment experience within the Asia Pacific region. Those who have operated in multiple markets will be viewed highly as will those who have had experience in direct and indirect investments. You will have had previous people management responsibilities and will ideally be bilingual. A true executive remuneration structure will be offered to the successful applicant.

For a strictly confidential discussion please contact Nicholas Page on +65 65365850 or nicholas@juddfarris.com.sg

Our client is a reputable, well-established company offering a wide suite of professional services such as Interior Design, Project Management, IT Management, Facility Management, and Construction services in the corporate sector.

Head of Facility Management – South Asia Location: Singapore Reports To: Director, Facility Management Summary The position is responsible for directly managing a team of Facility Management (FM) staff across parts of Asia. You will be responsible for delivery of a suite of FM services to clients in the region and for selected clients across the region.

Roles • Involved in preparing proposals to clients / prospects for new FM services and approval of quotes prepared by FM coordinators and Managers • Client Management including acting as key client interface and preparation or review of management reports for clients • Development of procedures and their implementation to streamline FM services provided and improve internal FM process • Manage the work allocation and performance of the FM team to efficient delivery of the contracted services • Act as a central point for escalation and management of significant issues that may arise from the delivery of the proposed services outlined in the service level agreement • Effective management of third-party contractors/vendors engaged in operating and maintaining the properties • Staff development through planning, formal training and/or on the job coaching Requirements • University degree – preferably in a related discipline • Good proficiency in written and spoken English • Strong experience in FM work • Experience using computer systems that manage FM work (CMMS) • Good client relationship management skills • Staff management experience Interested applicants should email their CV to Jene Hee at jene@chris-consulting.com quoting the job title in the subject line. For more information please contact Chris Consulting on Tel: (65) 6221 0709.

20 August - 02 September 2009 (Issue 39)

CHRIS

ONSULTING

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Retainer Search • Contingency Search Advertised Selection • Recruitment Outsourcing

CHRIS

ONSULTING

Retainer Search • Contingency Search Advertised Selection • Recruitment Outsourcing

Our client is a reputable, well-established company in the healthcare industry, offering a complete range of multi-disciplinary and integrated medical care.

Our Client is an established foreign bank and they are currently expanding and looking for product control manager

Manager, Leadership & People Development

Product Control Manager

Location: Singapore

Reports To: Director, Organisation Development

Summary: Responsible for developing future leaders and employees across the company. Implementation of Organisation Development strategies, specifically in the learning domain.

Roles: • Be a strategic partner and demonstrate leadership in the area of talent management and leadership development • Partner with key stakeholders to design programmes for identified talent towards the goal of having ‘ready-now’ talents for all key positions to meet future role requirements • Facilitate the identification of leadership and functional competencies for leaders and functional groups • Implement and manage common performance, talent and learning management systems to facilitate leadership talent performance management, talent resource planning, development and movements • Develop and maintain competency library for leadership and key functional job families.

Manage and facilitate leadership programmes and other cluster-wide training programmes • Lead the development/sourcing of leadership training curriculum in alignment with the company objectives and needs • Identify the marketing and employee communication to ensure that employees at all levels are aware of the learning and development opportunities relevant to their growth Requirements: • Degree in HR Training & Development, Organisational Development / Effectiveness, Industrial Organisational Psychology, or Instructional Design is preferred with experience in HR/Learning and Organisation Development • Working knowledge of HR management processes and tools with competencies in Organisation Change Management including coaching and career counseling

Commodities Derivatives Trading Responsibilities: • The role works very closely with traders and is responsible for the timely and accurate daily monitoring of trading book activities, and in particular the daily market exposure, profit and loss and market risk.

• Provides front-line control and management information for management and traders. This includes daily profit and loss reporting, trading exposure reporting, and risk reporting as well as performing the month end close for the books.

• The team also supports: - new business activities - projects - implementing process improvements - analysis of business opportunities - providing deep insights into commercial performance - monitoring trader adherence to authorised limits • Ensuring that potentially high risk trading activities are conducted within a robust framework of control.

• Responsible for coordination of daily operational control and risk management activities for the trading business • Providing operational controls in support of the trading benches, including daily exposure and P&L reporting, trading monitoring, provision review and approval and stock reconciliations.

• Ensure compliance with firm’s Product Control and Accounting operating standards and control processes.

• Support new commercial activities and ensure that product control requirements are established and delivered in the assurance process Interested applicants should email their CV to Giselle Lim at glim@chris-consulting.com quoting the job title in the subject line.

Interested applicants should email their CV to Jene Hee at jene@chris-consulting.com quoting the job title in the subject line.

For more information please contact CHRIS-CONSULTING Pte Ltd at Tel: (65) 6221 0709.

CHRIS

ONSULTING

Retainer Search • Contingency Search Advertised Selection • Recruitment Outsourcing

CHRIS

ONSULTING

Retainer Search • Contingency Search Advertised Selection • Recruitment Outsourcing

Our client, a US mainboard-listed MNC is an innovative technology company. Reporting to the Senior HR Manager, you are responsible for:

Our client is a leading Bank focused on a broad range of Treasury, Securities, Wealth Management and Investment markets

HR Manager, Service Operations

VP, Regulatory Reporting, Group Finance

Responsibilities: • Manage the HR operations, which includes implementation of HR policies, policy changes, communication and employee transaction • Liaison with other HR functional groups and customers on HR policies and interpretation • Manage the service desk through support staffs on employees HR queries • Keep abreast and in tune with legislative changes and ensure HR systems, processes and execution are in compliance to regulatory and best in class practices • Knows business process engineering and can drive productivity and efficiency in HR systems, policies and processes in the HR operations • Strong people management (2 subordinates report to incumbent) and project management skills

Job Responsibilities: • Manage a team responsible for regulatory returns and compliance reporting to MAS and internal management • Liaise with regulators with respect to queries on the regulatory returns, or clarifications on regulatory or changes • Participate in the review and regulatory reporting of new product and services • Review the preparation of the Bank’s corporate tax schedules to ensure they are in lined with Group Tax’s requirements • Implement procedures and internal controls over the preparation of regulatory reports

Requirements: • Degree in HR, BA, Economics or equivalent with 7-9 years of experience or Masters with 6-8 years of experience • Strong analytical skills • Have worked in HR Service Center environment in an MNC with knowledge in productivity and efficiency improvement • Hands-on experience in day-to-day transactional work, eg. Payroll issues, system data (employee, org structure change), medical/insurance claims, work passes, etc.

Job Requirements: • Degree in Accountancy from a recognized University • Good understanding of Singapore regulatory and financial reporting standards • Knowledge of financial products and services • Minimum of 6 - 8 years’ prior working experience in a relevant field in banks or financial institutions (candidates with more experience will be considered for VP level) • Strong communication, analytical and problem solving skills • Proficient in MS Office applications Interested applicants should email their CV to Leong Sook Ting at st@chris-consulting.com quoting the job title in the subject line.

Interested applicants should email their CV to Sharon Woo at swoo@chris-consulting.com quoting the job title in the subject line.

For more information please contact CHRIS-CONSULTING Pte Ltd at Tel: (65) 6221 0709.

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20 August - 02 September 2009 (Issue 39)

20 August - 02 September 2009 (Issue 39)

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P.10

continues from frontpage Animals on wine labels are becoming an increasingly popular and lucrative way to sell wines. In fact, a 2006 report by the market research company ACNielsen finds that about one out of five table wines introduced in the last three years featured a "critter" on its label. Moreover, critter wines outsold other new table wines by more than two to one.

A frog, a hippo, or a penguin may have nothing to do with the wine itself, but a new study–"Of Frog Wines and Frowning Watches: Semantic Priming, Perceptual Fluency and Brand Evaluation"–by University of Chicago Booth School of Business professor Aparna Labroo, Ravi Dhar of Yale University, and Norbert Schwarz of the University of Michigan suggests that such an unusual label can be an advantage. The reason goes deeper than just trying to grab the consumer's attention and turns conventional branding wisdom on its head.

A customer typically scrutinizes a product's color, durability, and other qualities before deciding whether to purchase it. However, the decision to buy that product may also depend on the influence of objects, creatures, and events that touch the customer's life and how they make the customer feel about the product. "People usually believe that the concrete attributes of a product–not subjective feelings–should influence our judgment," explains Labroo. "What we have done is to examine the feelings of ease or difficulty that get associated with a product."

For instance, a woman who has a son who loves Kermit the Frog may see and hear about Kermit all the time. Neither frogs nor Kermit have any relation to wine, but if this mother has to rush to the supermarket to buy a bottle because friends are coming over for dinner, then there is a good chance that she will reach for the wine with a frog prominently displayed on its label.

That may seem irrational, but the authors say that familiarity with Kermit the Frog actually makes it easier for a consumer to visually process the image on the label. This enhances the label's appeal and as a result makes the "frog wine" more desirable relative to its competitors.

Fluency and Liking Researchers have shown that a person's opinion of an object becomes more favorable the more familiar the person is with that object. For instance, social psychologist Robert Zajonc found that after exposing Chinese characters to non-Chinese speakers several times, they preferred those characters to the ones that they had not seen. This is also true in marketing where exposure to logos, brand names, or pictures of products increases "perceptual fluency" or the ability to recognize the physical features of a product.

20 August - 02 September 2009 (Issue 39)

The authors found that participants who were asked to visualize a word that was compatible with the image on one of the wine labels chose that wine more often than those who were not cued the same word. Moreover, this effect was stronger when the wines were exposed for 16 milliseconds than when they were shown for three seconds. This suggests that people choose products partly based on how easy it is for them to process its physical features. This is especially true when they have to make a quick decision and the most recognizable image will likely be the one that they are most familiar with.

"I see something that fits with my life so I pick it up," says Labroo. "But if I start thinking about it more, then I may start questioning how a frog on a label is unreasonable and maybe I shouldn't buy it."

In another experiment, the authors wanted to find out how close a match would be required between the word cues and the product's physical features in order to get a favorable review of the product. This time, watches were used instead of wines.

Watches have the advantage of hands that can be set at 10:10 or 8:20 to resemble a smile or a frown, which allowed the authors to investigate whether such faces would make the watch more attractive.

Instead of asking participants to visualize a word, they were given a word-jumble puzzle with eight hidden words that they had to find. Four of the words suggested either a watch or some other product, while the other four implied a smile or a frown.

They were then asked to evaluate a watch whose hands were set at either 8:20 or 10:10, as well as a competing product.

The authors found that participants liked the watch most when all eight words from the puzzle fully matched the features of the product. That is, people who were cued with both watch and smile words, liked the watch with a 10:10 (smile) face more than when they were exposed to any other combination of words. Conversely, participants preferred the watch whose hands were set at 8:20 (frown) when they were primed with words related both to a watch and a frown.

Thus, even a frowning watch can be desirable to some people. "What people think is negative can also improve evaluation if it's really something that fits with their lives or comes to their minds easily," says Labroo.

The Value of a Unique Label A frog has nothing to do with wine, and smiles and frowns are not related to watches.

But what this paper has emphasized is that unlike previous studies in conceptual fluency, visual features that have no meaningful association with the product itself can actually make consumers like the product, provided that these features are something that the consumer can easily identify with.

Similarly, prior exposure can also enhance "conceptual fluency" or ease with which a related product comes to mind. A 2004 paper by Labroo and Angela Lee of Northwestern University found that seeing an advertisement for mayonnaise increases liking for ketchup. Because mayonnaise and ketchup seem to naturally go together, the mayonnaise ad activates the ketchup product in the consumer's memory and makes the ketchup seem more attractive when viewed.

This means that critters on wine labels, however odd that may be, can be a good sales strategy. It allows a marketer to target a certain consumer by using images on labels that represent an important aspect of that customer's life. Moreover, there are potentially many ways to make that label as unique as possible because a logo would be chosen based on who the target customers are and not on what that product is.

But one area that has not been explored is whether perceptual fluency can lead to a positive evaluation even if the consumer does not see an exact image of the product beforehand and even if the consumer is exposed to something that has no relation to the product.

This approach is radically different from traditional branding strategies that would propose grapes and vineyards as suitable images on wine labels. The problem with this conventional approach is that grapes and vineyards are associated with all wines.

A unique label, on the other hand, cannot be shared by competitors and can be built into the brand's equity over time.

Labroo, Dhar and Schwarz test this hypothesis by "priming" experiment participants in ways that will make them think about a certain creature, object, or concept. This replicates a situation in which a consumer is surrounded by familiar objects. If consumers see something in a product that connects with their personal lives, then that should make it easier to like the product. "If the environment reminds you of something, then you will see it more clearly on the product itself, and you will like it more," says Labroo.

The test becomes even more interesting because the authors use "visual identifiers" that are entirely unrelated to the product–like a frog on a bottle of wine. If consumers end up choosing that wine, then it must be primarily because its label pops out at them when they see it.

Frog Wines and Smiling Watches In the first experiment, participants were asked to visualize a word. For instance, if they were given the word "frog" then they would have to imagine a frog. Participants were then shown two bottles of wine, one of which had an image of the word they were asked to visualize. They were then asked to choose which of the two wines they preferred.

A crucial part of the experiment involved exposing the two wine bottles for either 16 milliseconds or three seconds before participants had to make a decision. Several previous studies report that exposures of less than 50 milliseconds rely more strongly on perceptual processing. If participants who were asked to visualize a frog then picked the frog wine even if it was flashed at just a fraction of a second, it would indicate that they relied more on the ease of recognizing the frog on the label.

Exposing the wines at three seconds, on the other hand, may make perceptual fluency weaker because it gives participants time to think and let other factors feed into their judgment.

"Of Frog Wines and Frowning Watches: Semantic Priming, Perceptual Fluency and Brand Evaluation." Aparna A. Labroo, Ravi Dhar, and Norbert Schwarz. The Journal of Consumer Research, 2008.

Research by Aparna Labroo Aparna Labroo is associate professor of marketing and the Robert King Steel Faculty Fellow at theUniversity of Chicago Booth School of Business.

20 August - 02 September 2009 (Issue 39)

P.11

Singapore Land Authority Head (Organisation Excellence)

Millennium & Copthorne International Accountant

Job Scope: • Develop, plan and direct the deployment of frameworks, strategies, programmes and systems relating to Business Excellence, Creativity and Innovation, and Quality Management to accomplish corporate goals and objectives of innovation, customer, operational and business excellence

Responsibilities: • Prepare consolidated accounts for statutory and management reporting that comply with statutory reporting requirements and financial accounting regulations; • Performance review and analysis; • Oversee the preparation of the full set of accounts including accounting, GST and tax schedules; • Budgeting and forecasting; Prepare annual statutory audited accounts; and • Supervise Accounting Officers in all sections, ensuring that through effective scheduling, cross training, multi skilling and use of technology to increase productivity.

Requirements: • Good degree with minimum 5 years' of relevant experience involving Business Excellence (e.g. Singapore Quality Award/ Class, People Developer), Creativity and Innovation, Quality Management (e.g. ISO 9000) programme and implementation, and minimum 2 years' in leading a team • Experience in the public sector is advantageous • Conversant with problem-solving, decision-making and statistical tools

Job Requirements: • At least a Diploma in Accountancy or equivalent; • At least 3 years’ relevant working experience, preferably with hotel experience; • Good interpersonal, communication, supervisory and organisation skills; Accurate and meticulous; • Able to meet timelines and possess a positive attitude; • Knowledge in using Cognos-Frango, Coda accounting software or other accounting software would be an added advantage; and Experience in a hotel pre-opening is an added advantage.

International SOS IT Project Manager

Marsh Human Resources Manager (Singapore)

Requirements: • Minimum 5 years or more experience in the IT Application Delivery • Degree in Computer Science or related discipline. MBA a plus.

• Proven track record in successful Project Delivery and System Integration, value > USD 1 million • Proven track record in managing and developing teams of 10-15 in size • Experience in structured Project Delivery Methodology with strong project planning and control skills • Experience in management of outsourced vendor in System Integration and Support • Good knowledge of Microsoft.Net and SQL2000 development platform.

Responsibilities: his involves organizing, integrating and directing all human resources activities which support the overall business strategy. You will also manage employee relations, recruitment and selection, talent development, payroll administration, employee benefits administration, training and career development, and employee services.

Job Description: • Lead manager for a development team of about 10-15 people strong responsible for the timely delivery and support of all Operations related corporate software systems through internal development or outsourcing partnership.

• Actively work with business owners and project managers of Corporate Operations to develop Business Application Strategy and Plan that will achieve short term and long term business objectives of the Operations functions.

Requirements: • More than 5 years of progressive management experience as HR manager from service/sales/consultation related or MNC companies (experience with a organization in a multi-country mode of operations and matrix reporting environment would be an added advantage) • A general degree in any discipline with preferably a post-graduate diploma in HRM • Strong HR management track record with knowledge in all functions, including expatriate management • Proven track record of effective influence and interactions at all levels of an organization • Very strong in process orientation coupled with the ability to apply root cause analysis in determining actions and decisions on work process issues and coming up with work standards • Possess leadership qualities with significant persuasion and negotiation skills

Please visit www.headhunt.com.sg to apply for the job.

20 August - 02 September 2009 (Issue 39)

P.12

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ŽŶ͛ƚ ŵŝƐƐ ƚŚŝƐ ƚĞƌƌŝĨŝĐ ŽƉƉŽƌƚƵŶŝƚLJ͊ ^ĞŶĚ ƵƐ LJŽƵƌ ĂƉƉůŝĐĂƚŝŽŶ ƚŽ ƌŽƐĞůĞĞŶΛƌĞĐƌƵŝƚƉůƵƐ͘ĐŽŵ͘ƐŐ Žƌ ĐŽŶƚĂĐƚ DƐ ZŽƐĞůĞĞŶ >ƵĂ Ăƚ нϲϱ ϲϮϮϬͲϯϰϱϬ ĨŽƌ ĐůĂƌŝĨŝĐĂƚŝŽŶ͘ tĞ ƌĞŐƌĞƚ ƚŚĂƚ ŽŶůLJ ƐŚŽƌƚůŝƐƚĞĚ ĐĂŶĚŝĚĂƚĞƐ ǁŝůů ďĞ ŶŽƚŝĨŝĞĚ͘

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;ůŽĐĂƚŝŽŶ͗ ZĂĨĨůĞƐ WůĂĐĞͿ

KƵƌ ĐůŝĞŶƚ ŝƐ ŶĂƚŝŽŶĂů ĨĞĚĞƌĂƚŝŽŶ ŽĨ ƚƌĂĚĞ ƵŶŝŽŶƐ ŽĨ ǁŽƌŬĞƌƐ ŝŶ ƚŚĞ ŝŶĚƵƐƚƌŝĂů͕ ƐĞƌǀŝĐĞ ĂŶĚ ƉƵďůŝĐ ƐĞĐƚŽƌƐ͘

ZĞƐƉŽŶƐŝďŝůŝƚŝĞƐ͗ x zŽƵ ĂƌĞ ƌĞƐƉŽŶƐŝďůĞ ĨŽƌ ƉůĂŶŶŝŶŐ͕ ĚĞǀĞůŽƉŝŶŐ ĂŶĚ ƉƌŽǀŝĚŝŶŐ ƚƌĂŝŶŝŶŐ ƉƌŽŐƌĂŵŵĞƐ ŽŶ ůĞĂĚĞƌƐŚŝƉ ĂŶĚ ŝŶĚƵƐƚƌŝĂů ƌĞůĂƚŝŽŶƐ͘ x zŽƵ ǁŽƵůĚ ĚĞǀĞůŽƉ ΖƐŽĨƚ ƐŬŝůůƐΖ ƉƌŽŐƌĂŵŵĞƐ ĂŶĚ ƐƵƉƉŽƌƚ ŝŶŝƚŝĂƚŝǀĞƐ ŽŶ ƌĞůĂƚŝŽŶƐŚŝƉ ďƵŝůĚŝŶŐ ĂŶĚ ŶĞƚǁŽƌŬ ďƵŝůĚŝŶŐ ǁŝƚŚŝŶ ƚŚĞ >ĂďŽƵƌ DŽǀĞŵĞŶƚ͘

ZĞƋƵŝƌĞŵĞŶƚƐ͗

x x x x x x

ŐŽŽĚ ĚĞŐƌĞĞ Žƌ ƌĞůĞǀĂŶƚ ǁŽƌŬŝŶŐ ĞdžƉĞƌŝĞŶĐĞ ƚ ůĞĂƐƚ ϯͲϱ LJĞĂƌƐ ĞdžƉĞƌŝĞŶĐĞ ŝŶ ĐƵƌƌŝĐƵůƵŵ ĚĞǀĞůŽƉŵĞŶƚ ĂŶĚ ƚƌĂŝŶŝŶŐ &ĂŵŝůŝĂƌ ǁŝƚŚ ĂĚƵůƚ ƚƌĂŝŶŝŶŐ ŵĞƚŚŽĚŽůŽŐŝĞƐ džĐĞůůĞŶƚ ŝŶƚĞƌƉĞƌƐŽŶĂů ĂŶĚ ĐŽŵŵƵŶŝĐĂƚŝŽŶ ƐŬŝůůƐ DƵƐƚ ďĞ ƚĞĂŵ ƉůĂLJĞƌ ǁŝƚŚ ƐƚƌŽŶŐ ĂŶĂůLJƚŝĐĂů ƐŬŝůůƐ ĂŶĚŝĚĂƚĞƐ ǁŝƚŚ ďĂĐŬŐƌŽƵŶĚ ,ƵŵĂŶ ZĞƐŽƵƌĐĞ DĂŶĂŐĞŵĞŶƚ͕ /ŶĚƵƐƚƌŝĂů ZĞůĂƚŝŽŶƐ ĂŶĚ >ĞĂĚĞƌƐŚŝƉ ĞǀĞůŽƉŵĞŶƚ ǁŝůů ŚĂǀĞ ĂŶ ĂĚĚĞĚ ĂĚǀĂŶƚĂŐĞ

/ŶƚĞƌĞƐƚƐ ŝŶ ƚŚŝƐ ƉŽƐŝƚŝŽŶ ĂƌĞ ƐƵƌĞ ƚŽ ďĞ ŚƵŐĞ͊ DĂŬĞ ƐƵƌĞ LJŽƵ ĂƉƉůLJ ŶŽǁ͘ ^ŝŵƉůLJ ĞŵĂŝů LJŽƵƌ ĂƉƉůŝĐĂƚŝŽŶ ƚŽ ĂůǀŝŶΛƌĞĐƌƵŝƚƉůƵƐ͘ĐŽŵ͘ƐŐ Žƌ ĐŽŶƚĂĐƚ Dƌ ůǀŝŶ >ŝŵ Ăƚ нϲϱ ϲϮϮϬͲϯϰϱϬ ĨŽƌ ĐůĂƌŝĨŝĐĂƚŝŽŶ͘ tĞ ƌĞŐƌĞƚ ƚŚĂƚ ŽŶůLJ ƐŚŽƌƚůŝƐƚĞĚ ĐĂŶĚŝĚĂƚĞƐ ǁŝůů ďĞ ŶŽƚŝĨŝĞĚ͘

h^ t >/ s ͗ zKhZ DK^d s >h > ^^ d /^ zKhZ W KW>

3. Upgrade your skills. Take every opportunity to volunteer for additional tasks that will not only improve your own employable skill base, but make you even more invaluable to your employer.

4. Made a mistake? Don’t panic, or worse, try to hide it. Everyone makes mistakes, but it’s how you handle the aftermath that can show your real strengths. Be honest with your manager, and go to them with a plan of how you intend to rectify the error.

5. Remember the basics. Arrive for work on time, show enthusiasm, look and act professionally and be organised. Don’t watch the clock and be prepared to do that little bit extra – it does get noticed.

You should also keep a record of your achievements, volunteer for committees, stay updated with trends in your industry, exceed targets, get work in before deadline, improve any skills that are deficient, and get to know people in other departments.

Feeling Undervalued??

Dear Hays Jobs Doctor,

I hope this advice helps you in your current situation and I sincerely wish you the very best in your career.

As an employee, I always believe that an individual must be highly committed, dedicated and have a strong sense of responsibility.

Kind Regards..... Chris

I have always put my heart in at work however I feel I am not being valued and appreciated for all the contributions that I've made for many years.

What can I do to improve my situation?

Regards Naomi Dear Naomi, Thank you for your letter, In today’s economic climate, it’s never been more important to be appreciated by your boss.

The fact you feel you are undervalued or overlooked may mean you’ve slipped from your boss’ radar. Here are a few simple tips to help you get noticed at work.

1. Make a positive impact. Remember when you first started the job? You were out to make a good first impression at every chance you could through the quality of your work.

It’s time to get into that frame of mind again and assume every opportunity is an opportunity to impress your manager with the good work you produce.

2. Add value. Businesses are understandably looking at increasing revenue as well as process and cost improvements, so look to where you can add value.

Hays in Singapore can be contacted on +65 6223 4535 or chris.mead@hays.com.sg.

Send your questions to marketing@headhunt.com.sg.

20 August - 02 September 2009 (Issue 39)

P.13

DRAKE INTERNATIONAL Passionate People Fresh Solutions

www.drakejobs.com.sg

Contact Centre Managers / Specialists

M&E Engineer

Our client is a leading provider of the hospitality services, they managed and owned over 950 properties worldwide. Due to their expansion plans, they have several openings for the role of Customer Service Officers - Call Centre for various markets that they served worldwide. The incumbent will manage a team of call centre professionals , providing excellent customer services and phone support to global clients in the hospitality/travel industry.

Our client, an established ‘A1 rated’ Construction and Maintenance company currently focusing its Singapore office on high-end residential developments, is looking for an M&E Engineer. The successful candidate will have a degree in M&E Engineering and will have at least one year’s relevant working experience in M&E sub-contract management in Singapore.

To excel in this role, you must have: • Prior supervisory or managerial experience in a contact centre environment, managing a team of reservation sales associates in the hospitality industry, to handle 2 different markets (Hong Kong & Macau) - to serve Cantonese & English Speaking customers as well (Korea) - to serve Korean speaking customers; Japan) – to serve Japanese speaking customers.

• We prefer candidates who are native speakers • Provide phone support with customers on enquiries and request on hotels rooms booking • Take pro-active approach to cross sell and market their properties during promotional and marketing campaign • Generate sales and handles inquiries for their award winning loyalty programs • Support any call-in from the general public and corporate companies to create their interest to book hotels accommodation through their online hotel reservation system • Build good rapport with travel agencies and corporate travel firms in order to generate continuous revenue • At least 5 years of relevant work experience managing a contact centre, preferably with travel / hospitality background • The ability to relate and communicate with ease is an essential personal quality. The level of appointment will commensurate with experience To register your interest, please contact Wendy Wee at +65 6531 0518 or email to wwee@drakesin.com.sg or visit www.drakejobs.com.sg and apply to job reference WW-C0723, stating your current and expected remuneration and notice period

As the M&E Engineer you will report to the head of M&E on site and will oversee the day-to-day operations of the works. You will supervise and coordinate all M&E works on site to ensure targeted completion dates are met. You will coordinate with all M&E subcontractors or suppliers and site agents in interfacing M&E / Structural / Architectural works.

You will conduct checks and inspections to ensure that the M&E works meet statutory requirements.

You will also be expected to assist in the preparation of action plans and ensure the smooth installation of M&E services by subcontractors.

You will regularly liaise with the QS department to provide timely and efficient budgetary control.

Requirements: • You must possess at least a Diploma / Degree in Engineering (Mechanical & Electrical) or equivalent • At least 1 year(s) of working experience in the related field • Able to multi-task in a fast paced working environment • Possess good interpersonal skills To register your interest, please contact Andrew Dodd at +65 6531 0520, E-mail: adodd@drakesin.com.sg or visit www.drakejobs.com.sg and apply to job reference AD014 stating your current and expected remuneration and notice period.

P3 • Drakewize • Executive Search • Permanent & Temp Recruitment • Career Management • HR Solutions

Recruitment Consultant (bulk recruitment desk)

Civil Engineers

Since our inception in 1951, Drake International has been helping companies find, win and retain the best talent. With a strong recruitment focus and a performance management suite of innovative HR solutions, we are a recruitment company that is successful because of its Brand, People and Reputation! Our purpose in business is simple - ensuring our clients OUTPERFORM.

We are currently looking for multiple civil engineers to join a main contractor in Singapore. You must have experience of working with major projects (SG$50m+) and subcontract management. We require candidates to have at least a degree in Civil or Structural Engineering with at least one year’s relevant work experience in Singapore.

We are looking for an experienced bright, enthusiastic go-getter who will be responsible for building and servicing the Temporary & Contract service line. This role offers you variety, challenge and the opportunity to manage your own desk!

The successful candidates will: • Supervise and coordinate all works on a day to day basis to make sure targeted completion dates are met.

• Manage subcontractors in your chosen package of works.

• Study drawings, specifications and contracts to understand project requirements • Conduct checks and inspections and write reports to ensure the works meet statutory requirements.

• Coordinate with site project teams, clients and contractor.

Your duties include: • Full spectrum of the recruitment cycle from writing advertisements to after-placement service • Screening and interviewing candidates • Building and managing a candidate database • Providing close follow up and first class client and candidate care • Maintaining and updating the database with all activities • Building up the Temporary and Contract service line To excel in this role, you must have a minimum of 2 years local recruitment experience, specifically in bulk recruitment, and a proven track record of achieving targets and executing the full spectrum of the recruitment cycle. You must enjoy interacting with people and thrive on cold calling activities.

To apply for this position you must have: • Appropriate and relevant qualification such as Bachelor of Civil/ Structural Engineering/ or equivalent • Knowledge of AutoCAD • Meticulous and able to work independently • Good command of spoken and written English • Good positive attitude and willingness to learn • Local experience preferred

We are a small team of friendly, fun and easygoing professionals who take pride in what we do and the services we provide. If you want a job working with a small dynamic and growing team, APPLY now for the opportunity to OUTPERFORM with us!

*** Please note that only candidates with recent industry experience in a similar capacity will be considered for the role***

To register your interest, please contact Nina Hendriks at +65 6531 0513 or nina.hendriks@drakesin.com.sg stating your current and expected remuneration and notice period.

To register your interest, please contact Andrew Dodd at +65 6531 0520, E-mail: adodd@drakesin.com.sg or visit www.drakejobs.com.sg and apply to job reference AD015 stating your current and expected remuneration and notice period.

Drake International (S) Ltd 24 Raffles Place #21-03 Clifford Centre Singapore 048621 Tel: (65) 6225 5809 Fax: (65) 6227 0071

20 August - 02 September 2009 (Issue 39)

P.14

Millennium & Copthorne International Sales Manager (Corporate)

Frost & Sullivan Account Managers

Job Description: • You shall report to the Director of Sales & Marketing, and contribute significantly to the total sales effort of the Hotel in line with its overall financial business mix objectives.

• You shall also maintain and increase existing accounts by personal and consistent sales service together with the development of new accounts by planned coordinated sales efforts, resulting in the achievement of the Hotel profit plan.

Aerospace & Defense/Energy & Power Systems/ Environment & Building Technologies/ Automotive & Transportation / Chemicals, Materials & Food

Job Requirements: • You should possess tertiary education in Business or Hotel Management with minimum 2-3 years’ similar experience with sound proven track record.

• Good communications skills, initiative, tact and ability to work independently and as a team.

• Good computer skills in Microsoft Office.

• Hands-on experience in Opera/Fidelio and Delphi will be an advantage.

Job Description: You are expected to contact both existing as well as potential new clients from the above listed sectors, determine their needs through a consultative selling approach and generate new business opportunities for Frost & Sullivan based on applicable Frost & Sullivan services and capabilities. Through deepening your knowledge in the industry, you can look forward to developing strong industry expertise and relationships and in time to come, be recognized for your industry specialization.

Job Requirements: • Diploma/ Degree with at least 3 years of B2B, concept-selling experience • Previous sales experience in any of the industries mentioned will be an additional advantage • Proven hunting abilities for new accounts and outstanding track record in account management • Strong business acumen and good ability to conceptualize and write proposals based on client requirements • An excellent communicator; articulate, persuasive and possesses exceptional interpersonal skills

Derwent Executive CFO, China

Hydrogen Financial Control, FTSE 100 Sg

• Beijing based • SGX listed group • Excellent prospects

We need someone who has a financial skill-set that can combine: Financial Planning & Analysis, Financial Accounting, Reporting, Dealing with Regulatory Issues, Statutory Projects, Commercial Exposure, Understanding of difference tax regimes in emerging markets, You may even had experience corporate finance and corporate recovery

Headquartered in Singapore, our client is an established leader in its field, with presence throughout Asia. China represents a significant growth engine for the group, and its business is well positioned for further expansion, with several upcoming projects. It is currently recruiting a highly commercial CFO to be part of its core China management team.

Reporting to the Country Managing Director, your mandate is to ensure that business unit expansion plans and group finance objectives are aligned, so as to turn in profitable growth, protect shareholders interest and meet key stakeholders' long term goals.

You as the candidate will be able to demonstrate commitment to organisations in your previous or current employer but be someone who has progressed well and been assigned to a number of projects over the years, whilst this position is highly commercial and will require you to work with / meet / liaise with other global financial controllers this is NOT a sales role, but it requires man management skills. You will have a brain that enjoys problem solving and developing technical solutions.

You should be a degree qualified CPA/CA, with extensive commercial finance leadership experience. At least 10 years would have been in a leadership capacity with a listed entity in Asia. Experience in China is essential as is exposure to the real estate or related industries. Fluent in both English and Mandarin, you have excellent people management skills, are commercially astute and have strong influencing skills.

You must be big 4 practice trained – CPA / ACCA / ACA – unqualified candidates will not be considered You can come from outside of singapore but you must be able to convince the hiring manager of “long” term commitments to the region (+3 years).

Profile Search VP, ETD Operations

Ministry of Manpower Senior Assistant Director/ Deputy Director, IMD

Based in Singapore, this role will manage the global brokerage function servicing the three main client centres in NY, London and Singapore. You will be responsible for a medium sized brokerage team, supervising the day to day activities, setting targets, maintaining controls and KPIs and managing the team and people development.

Responsibilities: • You will assist the Director in formulating strategies and policies to attract and retain global talent, towards Singapore as a global city and home.

• Leading a team in the review and formulation of national work pass framework criteria and set future strategic dfirections, especially with a view towards global developments in competing talent regimes • Developing Singapore’s talent infrastructure to retain and attract talent, in partnership with government and private stakeholders • Implementing strategies and initiatives to position Singapore as a talent destination

Main Responsibilities include: • Manage the brokerage team, Setting monthly targets and monitoring progress • Management escalation of issues with internal and external parties • Management of ageing numbers and reduction strategy • Ensuring controls and risk management are followed and adapted to changing business • MIS, KPIs and control metrics • Broader management responsibility across the Singapore Futures team, People development and growth You will be degree holder with a minimum of 4 years managerial experience in ETD Operations or within a brokerage team. You should be able to demonstrate strong leadership skills, be confident in handling challenging situations, have evidence of strong negotiation and people skills as well as good time management, prioritisation and time effectiveness.

Requirements: You should possess a good honours degree in any discipline with at least 8 years of working experience. You must be a highly driven and motivated leader, equipped with excellent writing, presentation and communication skills. You should possess strong analytical and decision-making skills and a keen appreciation of the global talent landscape. A good understanding of policy rationale to ensure that analyses are meaningful and useful for policy formulation is also required.

Team Savant Learning & Development Manager

ChrisConsulting Channel Management Executive

Responsibilities: • Plan and direct people development activities to support the strategic learning needs.

• Provide guidance to management team in assessing and analyzing the learning objectives to ensure employee readiness to meet the business requirement.

• Responsible for the learning and development strategies by building and managing the professional development framework and the organization’s total learning plan.

• Design and implement learning solutions to meet the organization’s needs.

• Identify, prioritize and deploy technical learning strategies.

You will build and manage relationships with agents, partners and vendors to develop the range of retail products marketed through the Postal Agency/ Stamp Vendor and Post Office channels. Additionally, you will maximise the profitability of each product or channel assigned.

Requirements: • Degree with major in Human Resource or Organizational Development.

• Min 5-6 years experience in a Learning & Development role.

• Strong experience in whole cycle of learning & development, from training needs analysis, training evaluation to creating learning solutions.

• Organised and attention to details.

• Strong understanding of value of people and commitment in developing people.

To excel in this position, you must: • Demonstrate great enthusiasm and passion for developing new channels and product management • Be creative, possess a positive and good working attitude and take ownership and accountability in implementing and following-up on projects • Have a can-do and high achievement orientation plus the ability to influence and communicate effectively • Be a team player, working well with people, and yet function with minimum supervision • At least a diploma in Marketing, Business Administration or related fields, with at least 3-5 years of relevant experience in a multi-national organization, preferably with a background in retail and financial industries • Be effectively bi-lingual in written/spoken English and Mandarin • Be proficient in Microsoft Office, and skilled in making presentations and negotiations • Experience and success in previous business development or channel management would be an advantage

Please visit www.headhunt.com.sg to apply for the job.

New Beginnings.

Keep Singapore A Campaign by HeadHunt

20 August - 02 September 2009 (Issue 39)

P.15

GSI Compliance Manager

GSI Marketing Manager

• Leading Financial House • AML and CFT focus

You will oversee all marketing, promotional and advertisement activities including website maintenance, corporate presentation, corporate brochures and product flyers. You will also collect market intelligence and conduct market research to identify market requirements for present and future products. Evaluation of customer research, market conditions, competition information and implementing marketing plans are part of the workflow.

Our client has a dynamic corporate culture with strong emphasis on risk-based framework. Working with the authorities, you will focus on AML and CFT monitoring, surveillance and perform regulatory investigations.

Additionally, you will work with Compliance team to ensure that all regulatory reports are timely adhered to and identify rules and regulations applicable to the business from compliance risk perspective. Reporting to the senior management, you will hold an independent view and advise the management on appropriate course of action as well. Opportunities to focus on other areas of compliance will be expanded according to experience.

The ideal candidate is a Degree holder with a minimum 8 years’ relevant experience in the financial industry, and is well-versed in SFA and FAA. Strong experience in AML and CFT is advantageous. Experience in MNC environment is preferred with excellent people management skills. Candidates with general compliance experience will be qualified for other positions.

You will be Degree qualified, with proven experience in customer and market research in heavy industries, power and diesel industries.

Apply now in MS Word format to: jen.tang@gsiconsultants.com referencing ‘Finance Manager, Special Projects/HH’. Confidentiality assured.

Apply now in MS Word format to: regina.tio@gsiconsultants.com referencing ‘Compliance Manager/HH’.

Confidentiality assured. Only short-listed candidates will be notified.

GSI Financial Controller

GSI HR Manager

• Leading Financial House • Senior Management Responsibilities

• High-Tech Industry • Challenging Role

Our client is a forward looking and progressive organisation. They are a well-established name with strong focus on leading corporate products and services in the region.

Our client is listed on the NYSE and operates in more than 20 countries worldwide. With a business built on innovation, ethics and diversity, it is seeking an experienced HR Generalist for Singapore’s operations.

Overseeing the APAC region, you will be involved in the treasury and finance management for various entities within the group. You should also be proficient in tax and corporate secretarial matters and are required to advise business units on various datelines from Head Office and external agencies. You will consolidate reports to senior management, Head Office and MAS on a regular basis and manage the administrative function in the Singapore office as well.

You will support business objectives with interventions in talent management, employee relations, organisation development, and also work with regional headquarters in developing competitive compensation and benefit guidelines. You will also take the lead in industrial relations, and promote a culture of growth throughout the organisation.

You will be a Degree holder and CPA qualified with a minimum of 10 years’ relevant experience in the Insurance industry. Strong experience in MNC environment is preferred with excellent people management skills.

Ideally, you are Degree qualified, with more than 8 years’ relevant experience working in a unionised environment. You should have also have strong influencing skills, and possess demonstrated ability in driving change and performance.

Apply now in MS Word format to: regina.tio@gsiconsultants.com referencing ‘Financial Controller/HH’.

Confidentiality assured.

Apply now in MS Word format to: jason.lee@gsiconsultants.com. referencing ‘HRM 1308/HH’. Confidentiality assured.

UOB Limited Demand Manager, Group Retail

Anveron Consulting HR Manager, ASEAN

You are expected to provide thought leadership and assist the business users in requirements gathering, specification and documentation. You are also expected to meet key milestones of T&O initiatives based on agreed scope, priority, budget and timeline and proactively manage and resolve T&O issues that may impact business drivers. You will work with local ( Singapore) and regional countries in the capacity of a Regional Specialist and Advisor.

Job Scope • An advisor and support to the GM of ASEAN, Head of Departments, Line Managers, and internal customers • The main contract for HR operation functions. (performance management, payroll, compensation & benefits, recruitment & retention, employee relations) • Develop, implement and manage adherence to HR policies, procedures and initiatives across the organization • Ensure the most effective utilization of the people within the HR team • Effective management of daily business HR matters

Junior candidates with good potential to grow into this role will also be considered for the position.

Requirements: • Recognised degree in Business Management or IT. • Track record of success and a minimum of 7 years of experience in such similar role in a related industry, e.g.

Retail Banking services, MNC, consulting firms.

• Geographical coverage includes Singapore, Malaysia, Thailand, Indonesia and China with plans to rollout to other countries. Minimal travel.

• Knowledgeable about credit cards, consumer, small business lending products and services is advantageous • Effective communication and interpersonal skills, good writing and presentation skills.

Requirements: • Degree in Human Resources, minimum 5 years practical HR hands-on experience in MNC • Solid knowledge and understanding on the labour laws and human resource practices • Possess financial sense, analytical and counseling skills; demonstrate system thinking and business orientation, self-initiative and able to work with minimal supervision • The ability to deal with demanding internal customers • Good command of English, and able to communicate and interact with all levels of people

Xcellink QS Manager

Talent2 Strategic Enterprise Acct Manager

Our Client A leading Japanese architectural, engineering and general contracting firm, offering an integrated, comprehensive planning, design and build solutions for a broad range of construction and engineering projects worldwide.

The Client Our client is a leading provider of enterprise applications software, with a truly global footprint and extensive operations and market presence throughout the APJ region.

Job Description: • Ensure that the financial and contractual needs of a contract are fully met in line with the required standards and time constraints.

• Lead and manage the quantity surveying team assigned to him/her and ensure they fulfill the requirements of their respective posts and responsibilities • Prepare and submit detailed and accurate interim applications for payment.

The Position • Responsible for the sales of enterprise software solutions to an assigned set of Strategic Accounts in Singapore, which includes developing and implementing sales objectives and strategies and nurturing new business. You will be responsible for driving a multi-million dollar business • Participate in a team-selling environment, typically working with one or more senior Account Managers on assigned named accounts

Job Requirements: • Degree in Quantity Surveying or related discipline with Professional Qualifications preferred • Minimum 10 years of relevant experience, preferably in or similar projects • Strong contractual knowledge and drafting skills • Working experience at supervisory level, required to manage a team of local QS

The Candidate • At least 5 years’ IT software sales, preferably managing Strategic/Key accounts in Singapore • Proven ability to win large scale, complex deals – often exceeding USD1m in size • Significant experience in selling enterprise applications software – ERP, CRM, BI, SCM • Bachelor’s degree required, advanced degree preferred

Please visit www.headhunt.com.sg to apply for the job.

New Beginnings.

Keep Singapore A Campaign by HeadHunt

20 August - 02 September 2009 (Issue 39)

P.16

www.capitagrp.com EXECUTIVE SEARCH | TECHNOLOGY | BANKING | BUSINESS SUPPORT

RELATIONSHIP MANAGER Our client, a foreign bank, is looking for a Relationship Manager to join their expanding wealth management team.

As a Relationship Manager, you will foster and enhance client relationships with Customers, with a special focus on the analysis of their personal financial and investment needs and objectives. You will be responsible for achieving new businesses, customer acquisition goals and managing relationships with existing Customers, in accordance with the bank’s customer service guidelines. You will also need to source and call on individual prospects as well as organize and conduct sales presentations to groups, clubs, associations, companies and other organizations.

You will provide sound financial advice and offering customized product solutions in accordance to the bank’s prescribed standards as well as industry regulatory requirements. You are also required to maintain customer loyalty and promote brand identity by providing excellent customer service via regular updates and reviews on our range of financial products as well as customers’ financial needs. You will need to ensure that the aggressive sales targets for all relevant products and the bank’s client service quality standards are met.

Qualifications & Skills • Degree with 2-3 years relevant sales experience in branch sales, good sales track record will be at an advantage.

• Strong interpersonal and communication skills with ability to deal with people of all levels • A team player who shows initiative and assertiveness.

• A self-motivator who is keen on upgrading and improving personal knowledge and skills to meet evolving job requirements.

• CMFAS certification in M1B / M5 / M6 / M8 / M9 / HI is essential.

Interested candidates who wish to apply for the above position, please kindly send an updated copy of your resume (REF: RM-LX) to headhunt@capitagrp.com or contact our office +65 65570880 for a confidential discussion.

FINANCIAL PLANNING AND ANALYSIS MANAGER Responsibilities You will be responsible for supporting the Operations and Product Development organizations. You will partner with the manager’s teams in the US and Singapore to proactively ensure the organization achieves it financial objectives. You will lead the team in the quarterly budgeting process for your area, providing meaningful analysis and comparison to trends as well as highlighting areas for improved performance. You will conduct actual to budget comparisons each month highlighting deviations to plan and actions necessary to achieve budget. You will also be responsible for gross margin forecasting and analysis, designing and implementing a project tracking tool for product development and maintaining the company’s capital budgeting process and tools You will provide decision making support as required, including appropriate make/buy, ROI and DCF analysis. You will work with your partner organization to identify appropriate metrics for their area and develop tools to track performance to plan, as well as work with supply chain management team to develop a world-class fabless semiconductor model leveraging partners primarily in Asia, managing build plan and achieving a competitive inventory level Requirements You will be a CPA with preferably MBA or CA, and equivalent experience preferred, with minimum 10 years of work experience in financial planning and analysis or experience in Finance Operations. You will be experienced in supporting non-finance managers in multiple locations, working with a distributed supply chain, including multiple hub and stocking locations, working with technology companies, preferably in the semiconductor industry supporting a R&D organization. You will be comfortable working in a fast paced environment and be familiar working with COGNOS and SAP systems. You will have a global perspective and international experience, including the ability to work effectively across a global organization.

Interested candidates who wish to apply for the above position, please kindly send an updated copy of your resume (RE:FEAM-EE) to headhunt@capitagrp.com or contact our office +65 65570880 for a confidential discussion.

IT DIRECTOR Our Client, an established company requires an IT Director You will be responsible for planning, developing and directing the introduction and operation of information technology systems and their development. You will also review the IT infrastructure and IT corporate governance; at the same time ensure the IT strategies are aligned to the corporate direction and plans. The role will include setting of policies, procedures, technical standards and methods. In addition, you are responsible for the talent management by coaching, mentoring and guiding technology professionals on their development and career goals.

The ideal candidates will minimum hold a Degree in the field of computer science or business administration. The incumbent is likely to have at least ten years of relevant experience managing and/or directing an IT operation, with proven experience in planning and executing resource planning application in a dynamic environment. The incumbent will need to possess strong analytical and organisational skills to resolve technical, management and operational issues. Lastly, he/she will need to have good interpersonal and communication skills as there will be extensive cross functional/divisional dealings.

Interested candidates who wish to apply for the above position, please kindly send an updated copy of your resume (RE:ITDR-ZN) to headhunt@capitagrp.com or contact our office +65 65570880 for a confidential discussion.

Capita Pte Ltd, 24 Raffles Place, #20-04 Clifford Centre, Singapore 048621, T: 6557 0880, F: 6536 2668, E: hrsg@capitagrp.com