Healthwatch Croydon Health & Social Care by Healthcare Publications

Your local spotlight on Health & Social Care services in Croydon

Services Directory Croydon

Issue 1

A note on advertising: Healthcare Publications offer businesses the chance to reach potential customers via this publication. It is our intention to clearly indicate that 1 the promoters of any product, service or supplier should be implied. an advertisement is being displayed and no endorsement or approval by

ContentS Contents About Us

NHS - Know your Rights!

Your Clinical Commissioning Group

Choose Well

Free NHS Health Check

GPs & Surgeries

Pharmacies

Dentists

Opticians & Hearing Centres

Complementary & Alternative Medicine Mental Health Support

Personal Health Budgets

Advice on Funding for Healthcare

Advice on Funding for Social Care

Independent Living at Home Are you a Carer?

Care in your Own Home

Choosing between Residential, Nursing & Independent Living

Residential Care Costs

Nursing & Residential Care Homes

Help & Advice

Disclaimer This directory has been compiled to signpost local people to primary health and social care providers throughout Croydon.

Whilst we have taken every care in compiling this publication, the publishers and promoters cannot accept responsibility for any inaccuracies.

All listings are supplied via the Care Quality Commission (CQC) and NHS Choices. Neither Healthwatch Croydon nor HealthCare Publications can be held responsible for any errors or omissions. All signposting services are up to date as of December 2014.

A note on advertising: We offer businesses the chance to reach potential customers via this publication. It is our intention to clearly indicate that an advertisement is being displayed and no endorsement or approval by the promoters of any product, service or supplier should be implied.

Another quality publication by Healthcare Publications

If you require extra copies of this directory or are interested in advertising in future editions please email Healthcare Publications on admin@healthcarepublications.org or visit www.hcpublications.org

ABoUt US What is Healthwatch?

Healthwatch has been set up by the Government to make sure everyone has a say on health and social care services. A local Healthwatch has been set up in every area of England.

About Healthwatch Croydon

Healthwatch Croydon is the local independent consumer champion for health and social care. We work on behalf of patients and the public to ensure their voice is represented in the setting up, provision and scrutiny of health and social care services. Healthwatch Croydon represents everyone in our community: adults, young people and children alike promoting the needs, priorities and experiences of patients to commissioners and other agencies.

What Power does Healthwatch Croydon have?

Healthwatch Croydon can request information from any local organisations which set up and run local health and social care services. They then have 20 working days to return the information requested. The trained members of Healthwatch (staff or volunteers) are authorised to perform ‘Enter and View’. These are powers to go to a service unannounced or announced and have a look at the work/standards in that practice.

Healthwatch Croydon has worked very hard to create partnerships and collaborative relationships with local services and providers, in order to discuss issues openly and effectively.

Healthwatch Croydon will identify themes or trends in local people’s experience of health and social care, and raise any issues with the authorities running these services. If our volunteers have specific concerns with the way an organisation is being run following an Enter and View visit, Healthwatch Croydon will make recommendations for improvements to the organisation in question.

Healthwatch Croydon is independent and transparent - with the authority to demand action Five things you need to know about Healthwatch Croydon . . . We are independent, transparent and impartial.

1.It is our job to find out about you and your family’s experiences (good and bad!) of health and care in Croydon. We then suggest ways of improving services so they are the best that they can be for local people.

2.We give you a voice in the local decision-making which affects your health and social care by working with the people who plan and run these services. If you or a relative use hospitals, GPs, pharmacies, care homes or dentists we want to hear from you.

3.We care about your experiences of local health and social care. We push for change and improvement based on what you tell us.

4.We provide you with information about local services and can advise you on what to do when things go wrong with these services.

5.We arrange Enter and View visits to hospitals, care homes and other health and social care settings so we can see for ourselves if we are happy with how they are run. Anybody who is enthusiastic about improving local health and social care services can volunteer to help us in our work.

Reports are produced following every Enter and View visit we undertake which outline our volunteers' overall impressions of the care patients are receiving, as well as the outcomes of their conversations with patients and staff. The organisations are given twenty working days to read and respond to our Enter and View reports before they are made public.

Croydon

ABoUt US 2. HELP US!

What you’re saying quality

public

helping A&E ease support doctors friendly waiting health long-term improvements good happy patient

What can you do?

1. TALK TO US

Tell us as much as you can about your experiences of health and social care services in Croydon. We want to hear as many stories as possible from you about the good, bad, or even ‘just OK’ experiences you’ve had of receiving care in Croydon.

We also want to hear if you’ve been supporting friends or family members who are in hospital or in residential homes and have a story to tell us. You can also get in touch if you want some advice or guidance on how to complain, where to find the right health services for you or who to talk to about what social care support you might be entitled to.

There are lots of ways you can get in touch:

• If you have access to a computer or tablet please visit: www.healthwatchcroydon.co.uk/contacthealthwatch-croydon and tell your story. You can share your story anonymously.

We need new volunteers all the time. Whatever your skills or experience, as long as you are passionate about improving health services in Croydon we want to hear from you.

There are a number of ways you can get involved:

• You can become a member of Healthwatch Croydon – which is a free, easy way to stay updated and show your support for the work that we do with no time commitment. • You can volunteer to get training to undertake our ‘Enter and View’ visits. This is when we visit hospitals or other health and care centres and see if we can find ways of improving the experience for patients. • You can join our Advisory Group which meets every other month to think about the best way of making sure we’re doing a good job at being the consumer watchdog for health services in the borough.

If you would like to volunteer in one of these ways or ask us some more questions, please get in touch. We’d love to hear from you.

Get in touch with us….

24 George Street, Croydon, CR0 1PB Call us on: 0208 6635648 Email us on: info@healthwatchcroydon.co.uk Visit our website: www.healthwatchcroydon.co.uk Follow us on: @HealthwatchCR0 Find us and like us on Facebook!

• If you prefer to chat, please give us a call on 020 8663 5648 and talk to us directly about your experiences. We’ll keep anything you say confidential. • You can also pop in and see us. We are based centrally on George Street, right opposite the tram stop in the Croydon Carer’s Centre. Ring the doorbell and pop in for a chat and a cup of tea.

We want to hear about the treatment and care you have received.

Whether you’ve had a positive experience or there is room for improvement, have your say on the Healthwatch Croydon website today. You can even leave feedback anonymously. www.healthwatchcroydon.co.uk

nHS - KnoW YoUr rIgHtS! Everyone has the right to information and education about how to take care of themselves and what they are entitled to within the health and social care system.

Healthwatch Croydon helps individuals to gain access to, understand, and use information to promote and maintain good health and make the best use of local services and care support.

We can: • Let you know what is available in Croydon • Make sure that if you need some medical help or social care support you can find it easily • Provide you with advice or guidance on how to complain

You have the right to receive NHS services free of charge, apart from certain limited exceptions sanctioned by Parliament.

You have the right to access NHS services. You will not be refused access on unreasonable grounds.

You have the right to expect the NHS to assess the health requirements of your community and to commission and put in place the services to meet those needs as considered necessary, and in the case of public health services commissioned by local authorities, to take steps to improve the health of the local community.

You have the right, in certain circumstances, to go to other European Economic Area countries or Switzerland for treatment which would be available to you through your NHS commissioner.

You have the right not to be unlawfully discriminated against in the provision of NHS services including the grounds of gender, race, disability, age, sexual orientation, religion, belief, gender reassignment, pregnancy and maternity or marital or civil partnership status.

You have the right to access certain services commissioned by NHS bodies within maximum waiting times, or for the NHS to take all reasonable steps to offer you a range of suitable alternative providers if this is not possible.

You have the right to be treated with a professional standard of care, by appropriately qualified and experienced staff, in a properly approved or registered organisation that meets required levels of safety and quality.

You have the right to expect NHS bodies to monitor, and make efforts to improve continuously, the quality of healthcare they commission or provide. This includes improvements to the safety, effectiveness and experience of services.

You have the right to be treated with dignity and respect, in accordance with your human rights.

You have the right to have any complaint you make about NHS services acknowledged within three working days and to have it properly investigated.

tell us your experiences We’re listening

together we can make a diﬀerence

You have the right to discuss the manner in which the complaint is to be handled, and to know the period within which the investigation is likely to be completed and the response sent.

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

nHS - KnoW YoUr rIgHtS! You have the right to be given information about the test and treatment options available to you, what they involve and their risks and benefits. You have the right of access to your own health records and to have any factual inaccuracies corrected.

You have the right to privacy and confidentiality and to expect the NHS to keep your confidential information safe and secure.

You have the right to be informed about how your information is used.

You have the right to request that your confidential information is not used beyond your own care and treatment and to have your objections considered, and where your wishes cannot be followed, to be told the reasons including the legal basis.

You have the right to choose your GP practice, and to be accepted by that practice unless there are reasonable grounds to refuse, in which case you will be informed of those reasons.

You have the right to express a preference for using a particular doctor within your GP practice, and for the practice to try to comply.

You have the right to make choices about the services commissioned by NHS bodies and to information to support these choices.

You have the right to be involved in discussions and decisions about your health and care, including your end of life care, and to be given information to enable you to do this. Where appropriate this right includes your family and carers.

You have the right to be kept informed of progress and to know the outcome of any investigation into your complaint, including an explanation of the conclusions and confirmation that any action needed in consequence of the complaint has been taken or is proposed to be taken. You have the right to take your complaint to the independent Parliamentary and Health Service Ombudsman or Local Government Ombudsman, if you are not satisfied with the way your complaint has been dealt with by the NHS.

You have the right to make a claim for judicial review if you think you have been directly affected by an unlawful act or decision of an NHS body or local authority.

You have the right to compensation where you have been harmed by negligent treatment.

You have the right to choose the organisation that provides your NHS care.

With all the changes to health and care services it’s not always clear where you should go to report an urgent issue, to make a complaint, or for further information.

Healthwatch can help you find the right services to suit your needs through our Information & Signposting Service.

We cannot give you advice or make specific recommendations but we can help you make an informed decision in finding the right health and social care service whether it is provided by the NHS, the Council, a voluntary or community organisation.

Office telephone: 0208 663 5648

Write to us at: 24 George Street, Croydon, CR0 1PB

Email us at: info@healthwatchcroydon.co.uk

Visit our website: www.healthwatchcroydon.co.uk

tell us your experiences We’re listening

together we can make a diﬀerence

YoUr CLInICAL CoMMISSIonIng groUP About us

NHS Croydon Clinical Commissioning Group (Croydon CCG) is a membership organisation made up of all 60 GP practices in the borough of Croydon.

We were established in April 2011 as a shadow organisation and we received authorisation from the NHS Commissioning Board (now NHS England) in March 2013. On 1 April 2013, we became legally responsible for commissioning (buying) healthcare services for the residents of Croydon.

We manage local healthcare budgets in excess of £400 million and commission a range of healthcare services on your behalf. These will include services you receive at hospitals, in the community and mental health services.

We serve over 350,000 people across the very diverse borough of Croydon.

As doctors, we came together to put patients first and improve health services in Croydon. Our vision is to improve local health services and empower patients and communities to take more responsibility for improving their health. To achieve this, we will work alongside other health practitioners from nursing, pharmacy and secondary care and local partner organisations, such as Croydon Council and the voluntary sector.

Further Information:

Croydon CCG 2nd Floor Zone G Bernard Weatherill House 8 Mint Walk Croydon CR0 1EA Telephone: 020 3668 1300

To achieve our vision we work alongside other health practitioners from nursing, pharmacy and secondary care and local partner organisations such as Healthwatch Croydon, the community and voluntary sector, Croydon Council and the Croydon Health and Wellbeing Board.

A key component of our work is ensuring that we involve patients, carers and the public in our commissioning decisions. We have established a framework for patient and public engagement that will ensure patient and community views are integral to our commissioning work.

We are developing relationships with Croydon’s many local support groups as part of its voluntary sector strategy. We work with Croydon Voluntary Action who are the key umbrella organisation for the voluntary sector in Croydon.

The six CCGs in South West London have recognised the need to come together, to align priorities that are of common interest to all six organisations. We are all working with NHS England, who commission specialised and primary care services, to deliver a five-year strategy for the local NHS.

We work with other organisations from across Croydon as part of the Health and Wellbeing Board. The Board’s focus is on improving health and wellbeing so that individuals and communities are able to live healthier lives, have better health outcomes, and have a better experience of using the health and care system.

We work collaboratively with the public health commissioners in Croydon Council to deliver joint priorities as set out in the health and wellbeing strategy and ensure the best health outcomes for local people.

YoUr CLInICAL CoMMISSIonIng groUP Comments, compliments and complaints

We do all we can to provide good quality health services, but sometimes things don’t go as they should.

We welcome people telling us about how we can improve, or make a complaint about the service they have received from the NHS in Croydon.

We are also very pleased to receive positive feedback and compliments about our work or the quality of health services you have received as a local resident.

Complaints about GPs, Dentists, Pharmacists or Opticians

From 1 April 2013, if you have a complaint about a GP, dentist, pharmacist or optician that cannot be resolved locally with the practice manager or pharmacist, you should contact NHS England.

Tel: 0300 311 2233 (free national number) Email: England.contactus@nhs.net

Children's and adult’s safeguarding

Our Safeguarding Team provides services focussed on the needs of children and young people under the age of 18 years and vulnerable adults. Our team of doctors and nurses have expert knowledge, skills and experience in the care of vulnerable children and young people as well as vulnerable adults. We work closely with local health and council partners including the Croydon Safeguarding Children Board and the Safeguarding Adults Board.

A key component of our work is collaborating and liaising with other agencies. Information sharing is important and there are times when there is a need to share information with police, social services, and the voluntary sector in order to protect the vulnerable. If you need advice about a safeguarding issue or you require information regarding training, please contact the safeguarding team. If you have urgent concerns relating to a child or adult or you wish to speak with a social worker, please contact: • Croydon Children’s Services on 020 8726 6400 (24 Hours)

• Croydon Vulnerable Adult Services on 020 8726 6500 (24 hours)

Complaints about a hospital

You should make your complaint directly to the relevant hospital by contacting the complaints department at the hospital you wish to complain to.

Complaints about other services

If you have a complaint concerning other heath services in Croydon (not hospitals, GPs, dentists, pharmacists or opticians), then please contact the South London Commissioning Unit complaints team (details below).

The South East Commissioning Support Unit complaints team is responsible for managing the complaints process on behalf of NHS Croydon CCG.

The team can also give you general advice about the complaints procedure.

Tel: Email: Fax:

Write to:

0800 4561517 SLCSU.Complaints@nhs.net 0203 049 4173

SECSU Complaints Team 1 Lower Marsh, London SE1 7NT

CHooSe WeLL Feeling poorly?

For many people, the hospital’s accident and emergency department can seem like the best place to go for any illness or injury, but often you can get more appropriate care from other services. How much do you know about the other options? Will you make the right choice if you, or a member of your family, need urgent health care, treatment, or advice?

Self Care

The first thing to consider is ‘self care’ - this simply means taking care of yourself. For example, there isn’t anything GPs can do to treat colds and other viruses - the best prescription is to get plenty of rest and drink lots of fluids.

For a number of minor illnesses or injuries, home can be the best place for you. So, make sure you always have the basics at home, such as paracetamol, cough and cold remedies and a nit comb.

As well as these, it is recommended that you have a well stocked medicine cabinet that includes the following:

• • • • • • •

Antiseptic Plasters Antihistamines Anti-diarrhoea tablets Indigestion remedies A thermometer Crepe bandages

Pharmacy

Pharmacists are available without an appointment and can advise on most minor illnesses. Visit for help with coughs, colds and sore throats, diarrhoea, the ‘morning after pill’, warts and verrucas, nits, and much more.

Most people know that a pharmacy deals with prescriptions, and offers a range of medicines and first aid equipment, but you might not realise that all of Croydon’s pharmacies offer private consultation rooms, and you can be seen there without an appointment.

Pharmacists are able to offer expert advice with the confidence of years of professional training; either offering help there and then, or telling you the best place to go for further care. Many of Croydon’s pharmacies are open late and at weekends, and they are often the most suitable place for help, advice and treatment of minor issues.

There are over 90 pharmacies in Croydon, so everyone should have one within easy reach of where they live.

Your Family Doctor

GPs are highly trained and skilled medics who can deal with your complex, ongoing and urgent conditions.

They will offer same day access for ill children. GP surgeries are the only places that hold all your health records, meaning their doctors can make an informed decision straight away, based on your individual history.

People sometimes say that it is hard to get an appointment with a doctor at short notice, but Croydon doctors always prioritise urgent conditions. Many GPs now offer telephone appointments, where appropriate.

Practice nurses can also help with many health problems, so you may be offered an appointment with them instead.

Out of Hours

The care and assistance available from a GP doesn’t end at 6.30pm. Through the night and at weekends, an out of hours service provides telephone advice and face-to-face appointments with a doctor where needed.

If you need a GP when your practice is closed, call the practice and the GP out of hours number will be available on the answer machine.

Accident and Emergency

As the name suggests it’s for serious and life threatening conditions only, such as suspected strokes, heart attacks or serious injuries. Unnecessary visits to A&E cost the NHS around £500m each year, as well as making it harder for doctors and nurses working there to see patients with life threatening conditions.

A&E only holds your history of hospital visits, they don’t have access to your family doctors’ records.

When you go to A&E, if the staff there feel there is a more appropriate place to get the best care, you will be redirected to that service.

Unnecessary visits to A&E not only add to the strain on hard working A&E staff, but also reduce the resources available to treat those who need specialist emergency care, which could mean they don’t get essential treatment quickly enough.

A note on advertising: Healthcare Publications offer businesses the chance to reach potential customers via this publication. It is our intention to clearly indicate that an advertisement is being displayed and no endorsement or approval by the promoters of any product, service or supplier should be implied.

Free nHS HeALtH CHeCK Who is it for?

The NHS Health Check scheme is available across Croydon.

If a person is aged between 40 and 74 and hasn’t already been diagnosed with heart disease, diabetes, kidney disease, or had a stroke, they may be invited by their GP for the NHS Health Check by letter, text or they may be offered the NHS Health Check when they are at their GP for another reason.

Everyone is at risk of developing heart disease, stroke, diabetes, kidney disease, and some forms of dementia. The good news is that these conditions can often be prevented – even if you have a history of them in your family. Have your free NHS Health Check and you will be better prepared for the future and be able to take steps to maintain or improve your health. Why do I need an NHS Health Check?

We know that your risk of developing heart disease, stroke, type 2 diabetes, kidney disease, and dementia increases with age. There are also certain things that will put you at even greater risk.

These are:

• Being overweight

• Being physically inactive • Not eating healthily • Smoking

• Drinking too much alcohol

• High blood pressure • High cholesterol

Both men and women can develop these conditions, and having one could increase your risk of developing another in the future.

• In the brain a blocked artery or a bleed can cause a stroke

• In the heart a blocked artery can cause a heart attack or angina

• The kidneys can be damaged by high blood pressure or diabetes, causing chronic kidney disease and increasing your risk of having a heart attack

• Being overweight and physically inactive can lead to type 2 diabetes

• If unrecognised or unmanaged, type 2 diabetes could increase your risk of further health problems, including heart disease, kidney disease and stroke

Free nHS HeALtH CHeCK Even if you’re feeling well, it’s worth having your NHS Health Check now. We can then work with you to lower your chances of developing these health problems in the future. What happens at the check?

This check is to assess your risk of developing heart disease, type 2 diabetes, kidney disease, and stroke.

• The check will take about 20-30 minutes

• You’ll be asked some simple questions. For example, about your family history and choices which may put your health at risk

• We’ll record your height, weight, age, sex and ethnicity

• We’ll take your blood pressure

• We’ll do a simple blood test to check your cholesterol level

What happens after the check?

We will discuss how you can reduce your risk and stay healthy.

• You’ll be taken through your results and told what they mean. Some people may be asked to return at a later date for their results

• You’ll be given personalised advice on how to lower your risk and maintain a healthy lifestyle

• Some people with raised blood pressure will have their kidneys checked through a blood test

• Some people may need to have another blood test to check for type 2 diabetes. Your health professional will be able to tell you more

• Treatment or medication may be prescribed to help you maintain your health

Questions you may have

Why do I need this check? I feel fine!

The NHS Health Check helps to identify potential risks early. By having this check and following the advice of your health professional, you improve your chances of living a healthier life.

But don’t these conditions run in the family?

If you have a history of heart disease, stroke, type 2 diabetes, or kidney disease in your family then you may be more at risk. Taking action now can help you to prevent the onset of these conditions.

I know what I’m doing wrong. How can the doctor help me?

If you would like help, we will work with you to find ways to eat healthily, reach your healthy weight, be more active, cut down your drinking, or stop smoking.

If I am assessed as being at ‘low risk’, does this mean I won’t develop these conditions?

It is impossible to say that someone will or won’t go on to develop one of these conditions.But taking action now can help you lower your potential risk.

Will everyone have this check?

This check is part of a national scheme to help prevent the onset of these health problems. Everyone between the ages of 40 and 74 who has not been diagnosed with the conditions mentioned will be invited for a check once every five years. If you are outside the age range and concerned about your health, you should contact your GP.

Helping you prevent heart disease, stroke, diabetes, kidney disease and dementia

To find out where FREE NHS Health Checks are taking place in Croydon and to book an appointment:

Visit: www.croydon.gov.uk/nhshealthchecks Email: CROCCG.healthchecks@nhs.net Contact: Your GP or local pharmacy

gPS & SUrgerIeS Urgent care services have set up to deal with patients who have medical problems that cannot wait, but that can't be managed by their GP (e.g., because they are closed) or which don't really need a visit to an Accident & Emergency department. If you need urgent care but it's not a life threatening emergency, you have a range of options for treatment in Croydon.

Accident & Emergency (A&E) departments and 999 should only be used in a critical or life-threatening situation. A&E departments provide immediate emergency care for people with very serious or life-threatening illness. GPs & Surgeries

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gPS & SUrgerIeS GP-Led Minor Injuries Units

Minor injuries, cuts and bruises, burns and strains

Purley War Memorial Hospital 856 Brighton Road, Purley CR8 2YL Tel: 020 8401 3000

Parkway Health Centre Parkway, Croydon CR0 0JA Tel: 020 8251 7225 Open: 2pm - 8pm, 365 days a year

GPs & Surgeries

GP-Led Health Centre / Walk In

Minor illnesses and infections, minor injuries, bruises and strains, minor cuts and burns, emergency contraception

Edridge Road Health Centre Edridge Road Croydon CR9 1PJ Tel: 020 3040 0800 Open: 8am - 8pm, 365 days a year

Address

Urgent Care Centre

Illnesses, infections and rashes, cuts and bruises, burns and strains, suspected fractures

Croydon University Hospital 530 London Road Croydon CR9 1PJ Tel: 020 8401 3000 Open: 24 hours a day, 365 days a year

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PHArMACIeS Make sure you have repeat prescriptions

If you or someone you care for requires medicines regularly, make sure you order and collect repeat prescriptions in good time to ensure you or your family have enough medicine to last i.e. weekends, Bank Holidays and breaks away.

Many of the calls to out of hours health services are for emergency repeat prescriptions when people have run out of their medication - a situation that could be avoided with some forethought and planning. By thinking ahead for your regular medication you are helping our busy out of hours doctors and nurses. Pharmacy / Chemist

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PHArMACIeS If you have the symptoms of a cough, cold, or think youâ&#x20AC;&#x2122;ve got the flu a pharmacist is the best place to go, as they can usually provide you with the help and information you need on the spot. They can also offer help with healthy living issues such as losing weight or giving up smoking.

For opening times and NHS services available from your Pharmacy. Please scan the QR code with your smartphone or visit: www.nhs.uk Pharmacy / Chemist

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DentIStS NHS Dentistry - Know your rights!

You're entitled to have all clinically necessary treatment on the NHS. This means that the NHS will provide any treatment that you need to keep your mouth, teeth and gums healthy and free of pain.

If your dentist says you need a particular type of treatment, you should not be asked to pay for it privately. Your dentist is not allowed to refuse you any treatment available on the NHS but then offer the same treatment privately. Also, any treatment provided on the NHS has to be of the same high quality as treatments provided privately. Depending on what you need to have done, you should only ever be asked to pay one charge for each complete course of treatment, even if you need to visit your dentist more than once to finish it. You will not be charged for individual items within the course of treatment. Dentist

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DentIStS NHS Dental Charges

Band 1 course of treatment £18.50 This covers an examination, diagnosis (eg X-rays), advice on how to prevent future problems, a scale and polish if needed, and application of fluoride varnish or fissure sealant. If you require urgent care, even if your urgent treatment needs more than one appointment to complete, you will only need to pay one Band 1 charge.

Band 2 course of treatment £50.50 This covers everything listed in Band 1 above, plus any further treatment such as fillings, root canal work or if your dentist needs to take out one or more of your teeth.

Band 3 course of treatment £219.00 This covers everything listed in Bands 1 and 2 above, plus crowns, dentures and bridges. Dentist

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oPtICIAnS & HeArIng CentreS Opticians

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Hearing Centres

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Regular eye tests are important because your eyes don't usually hurt when something is wrong. A sight test is a vital health check for your eyes that can pick up early signs of eye|conditions before you're aware of any symptoms – many of which can be treated if found early enough. What your eye test will show A sight test will show if you need to get glasses for the first time or change your current glasses.

A sight test will also include a general health check that can pick up early signs of eye disease before you’re aware of any symptoms. Some health conditions can affect the eyes such as: Diabetes, Macular Degeneration or Glaucoma

Your Sight Test It’s recommended that adults have their eyes tested every two years, unless their ophthalmic practitioner advises them to have a sight test more often than that.Your employer may pay for this test for you so ask for advice on this, and if you are over 60 your test is free of charge.

CoMPLeMentArY & ALternAtIve MeDICIne If you're thinking about whether or not to use a complementary or alternative medicine, the first step is to learn as much as possible about the treatment. The availability of complementary and alternative treatments on the NHS is limited. Some, such as acupuncture, may be offered by the NHS. You should find out:

What is the evidence that this treatment is safe for you to take? For example, Ginseng has been associated with higher blood pressure and may be inappropriate if you already have raised blood pressure (hypertension).

If you are using complementary or alternative medicine to treat a health condition - what is the evidence that the treatment works for your condition?

Acupuncture

There is no one health condition or set of conditions that acupuncture is meant to treat. Instead, Acupuncturists use the treatment for an extremely wide range of health conditions.

Sometimes, patients combine acupuncture with conventional treatments that have been prescribed by a GP or Hospital Consultant. If you are being treated by an Acupuncturist for a health condition, it is advisable to discuss this with your GP.

Acupuncture is often used to treat musculoskeletal conditions (of the bones and muscles) and pain conditions, including:

• • • • • •

Headache and migraine Chronic pain - including neck and back pain Joint pain Dental pain Post-operative pain Post-operative nausea and vomiting

Chiropractic

Chiropractic treatments are often used for musculoskeletal conditions (affecting the muscles, bones and joints).

Conditions commonly treated by chiropractors could include: • Lower back pain • Neck pain • Shoulder pain and problems

• Slipped discs • Leg pain and sciatica • Pain or problems with hip, knee, ankle and foot joints • Pain or problems with elbow, wrist and hand joints • Fibromyalgia

Homeopathy

Homeopathy is used for an extremely wide range of health conditions. Among the most common conditions that people seek homeopathic treatment for are:

• • • •

Asthma Ear infections Hay fever Mental health conditions, such as depression, stress and anxiety Allergies, such as food allergies Dermatitis (an allergic skin condition) Arthritis High blood pressure

Osteopathy

Osteopathy is a way of detecting, treating and preventing health problems by moving, stretching and massaging a person’s muscles and joints.

Conditions commonly treated with osteopathy:

• • • • • • •

Lower back pain Neck pain Shoulder pain Arthritis Problems with the pelvis, hips and legs Sports injuries Problems with posture caused by driving, work or pregnancy

Hypnotherapy

Hypnotherapy is a type of complementary therapy that uses hypnosis, an altered state of consciousness.

When might it be helpful?

• • • •

Irritable bowel syndrome Losing weight and quitting smoking Skin conditions Anxiety, pregnancy and childbirth

MentAL HeALtH SUPPort Mental health, emotional wellbeing and resilience is all about how we cope with what life throws at us. It concerns the way we feel about ourselves, conduct relationships, handle stress or deal with loss.

Good mental health and resilience are fundamental to good physical health, relationships, education and work, as well as being key to achieving our potential.

Mental health facts

At least one in four people experience a diagnosable mental health problem in any one year, and one in six experiences this at any one time.

• More than half of those with a common mental health problem have both depression and anxiety.

• There are approximately 570,000 people with dementia in England, a figure that could double in the next 30 years.

• Nearly 850,000 children and young people aged five to sixteen years old have a mental health problem – about ten per cent of the population. Fewer than one in ten access treatment.

Common mental health problems such as anxiety, depression, panic disorders, phobias and obsessive compulsive disorder can cause great emotional distress, and can affect how you cope with day-today life and your ability to work.

Less common conditions, such as psychosis, can make you experience changes in thinking and perception severe enough to significantly alter your experience of reality. These conditions include schizophrenia and affective psychosis, such as bipolar disorder, and can have the same lifelong impact as any long-term physical condition. Admitting you are struggling does not mean you are "mentally ill", that doctors will automatically put you on medication, or that will have to immediately tell your employer you are mentally unwell. Many issues can be managed without the help of a GP by using the variety of sources of help now available, whether it's through books, local organisations or online.

Even if you need professional help, there are choices you can make along the way. Mental illness is treatable and, with appropriate support and treatment, people do recover. Many move on with their lives and are able to care for their family, contribute to the local community, and get back into employment or training.

How your GP can help

You should make an appointment to see your GP if you've been feeling depressed for a few weeks or your anxiety is having an impact on your daily life, such as stopping you from going to work or shopping.

Mental health services are free on the NHS, but you will usually need a referral from your GP to access them.

There is an online directory of mental health support at Mind in Croydon at: www.mindincroydon.org.uk

Promotes the views and needs of people with mental health problems. Phone: 0300 123 3393 (Mon-Fri, 9am-6pm) www.mind.org.uk

Support and advice for people living with mental illness. Tel: 0300 5000 927 (Mon-Fri, 10am-2pm) www.rethink.org

Confidential support for people experiencing feelings of distress or despair. Tel: 08457 90 90 90 (24-hour helpline) www.samaritans.org.uk

Information on child and adolescent mental health. Services for parents and professionals. Tel: Parents' helpline 0808 802 5544 (Mon-Fri, 9.30am-4pm) www.youngminds.org.uk

PerSonAL HeALtH BUDgetS Personal Health Budgets

Personal health budgets are being introduced by the NHS to help people manage their care in a way that suits them.

They have been piloted in a number of places across England and, from April 2014, anyone receiving NHS continuing healthcare will have a right to ask for a personal health budget.

What is a Personal Health Budget?

A personal health budget is an amount of money to support your identified health and wellbeing needs, planned and agreed between you and your local NHS team. The aim is to give people with long-term conditions and disabilities greater choice and control over the healthcare and support they receive.

Personal health budgets work in a similar way to the personal budgets that many people are already using to manage and pay for their social care.

Together with your NHS team (such as a GP) you will develop a care plan. The plan sets out your personal health and wellbeing needs, the health outcomes you want to achieve, the amount of money in the budget and how you are going to spend it.

You can use a personal health budget to pay for a wide range of items and services, including therapies, personal care and equipment. This will allow you more choice and control over the health services and care you receive.

You don’t have to change any healthcare or support that is working well for you just because you get a personal health budget, but if something isn’t working, you can change it.

Who can have a Personal Health Budget?

The first group to be able to ask for a personal health budget, from April 2014, are people getting NHS continuing healthcare, which is NHS-funded long-term health and personal care provided outside hospital.

Local NHS organisations can offer personal health budgets to other people if they think an individual will benefit. It is the Government’s long-term aim to introduce a right to a personal health budget for people who would benefit from it.

Can I have a personal health budget as well as a personal budget for social care and support?

Yes. If you already have a personal budget for care and support from social services and your NHS team agrees, you can also have a personal health budget and ask for both to be combined.

Do I have to have a personal health budget?

No. If having a personal health budget does not work for you, your local NHS will provide the care you need as it has always done.

What is the difference between a personal health budget, a personal budget, an individual budget and a direct payment?

A personal health budget is for your NHS healthcare and support needs.

A personal budget is for your social care and support needs.

An individual budget includes your social care and support needs plus other funding, such as independent living.

A direct payment is one way of managing these budgets, where you get the cash to buy the agreed care and support you need.

Key Points

• Personal health budgets should help people get a better service from the NHS. They should not make things worse.

• You do not have to have a personal health budget if you do not want one.

• You should have as much control over decisions as you want.

• NHS and social care organisations should work in partnership with you and with each other.

• If you are not able to have a personal health budget, you can still speak to your NHS team about how your needs can be met in another way that is more suitable to you.

ADvICe on FUnDIng For HeALtHCAre There are several options for funding care and understanding them, and which ones apply to you can be complicated. These options depend on your need for care and support, as well as your personal and financial circumstances.

The main sources of support are the NHS and your local Social Services department, depending on your circumstances.

NHS care The NHS is responsible for funding

certain types of healthcare and equipment you may need. In some situations, the NHS is also responsible for meeting care needs. This is usually when someone’s need is mainly for healthcare rather than social care. NHS care could be provided in hospital but it can also be in someone’s own home or elsewhere in the community.

When care is provided through the NHS there is no financial assessment and no care charges to pay. However, people are only eligible for NHS care in certain circumstances.

NHS continuing healthcare If the person you care for has very severe and complex health needs, they may qualify for NHS continuing healthcare. This is an ongoing package of care that’s fully funded by the NHS. Nursing care If someone goes into a residential care home but needs some element of nursing care, they’ll get a payment from the NHS to help pay for their nursing care. This is called a Registered Nursing Care Contribution (RNCC). Intermediate care Some people can be eligible for intermediate care from the NHS. This is provided on a short-term basis and is intended to help people recover from an injury or illness and stay independent. Intermediate care is often provided to elderly people who are being discharged from hospital, and may help someone to keep living in their own home rather than moving into a care home. Aftercare People who were previously detained in hospital under certain sections of the Mental Health Act will have their aftercare services provided free.

ADvICe on FUnDIng For SoCIAL CAre If someone isn’t eligible for free care from the NHS, their main source of support will be social services. In this case, there are rules that determine whether or not they have to make a financial contribution. These rules vary depending on whether the care is provided in a care home or in their own home.

Local Authority Community Care

If you or the person you're looking after has difficulty with their personal care, they should consider getting support from social services by having a community care assessment of their needs.

Your income (including any benefits) and capital will be taken into account when calculating whether you have to pay anything towards the care that you or they will receive.

In some cases a person may have a mixed package of care, including some that is NHS-funded and some that is provided by social services, for which they may be charged.

Normally, an assessment is carried out before a service can be provided by the social services department of a local authority. However, if the services are needed urgently, the local authority can provide a service without carrying out the assessment.

The local authority uses the community care assessment to decide whether a person needs a community care service and, if they do, whether it can be provided by the local authority.

The assessment considers what types of services are needed by the person being assessed.

A wide range of services could be needed, from aids and adaptations in the person's own home to care workers or residential care.

Where there are disputes about the process of the assessment or the care plan, there are ways that decisions can be challenged. For more information on challenging decisions, speak to your local Healthwatch team.

The local authority is obliged to carry out a community care assessment when they become aware that someone may be in need of community care services. This may mean that an assessment is offered even if you or the person you look after have not specifically requested one.

Direct Payments

If you are assessed has needing community care services and qualify for social services funding they must offer you direct payments as an option.

If someone isn't able to manage their own direct payments, it's possible for another person to manage the direct payments on their behalf.

Direct payments are part of a move towards ‘personalised’ social care so that people have more choice and control over the support they get, letting you choose and buy the services you need yourself, rather than having it arranged for you by social services.

It is important to know that if you receive a direct payment to pay a care worker or personal assistant, you become an employer and have legal responsibilities.

Direct Payments can be made to:

• Disabled people aged 16 or over (with short or long-term needs) • Disabled parents for children’s services • Carers aged 16 or over (including people with parental responsibility for a disabled child) • Elderly people who need community care services

Choosing Direct Payments

The choice of direct payments is voluntary. If you decide to have direct payments, you can change your mind about this at any time. If you no longer want direct payments, contact your local social services and ask them to arrange services instead.

It's possible to try direct payments by asking social services for a direct payment for some of your support while you continue to get your other support directly from social services.

Direct payments can only be spent on things that will meet the assessed needs of the person getting them. If you spend a direct payment on something that doesn't meet your needs, social services can recover the money from you.

Everyone who gets support from social services should have their needs reassessed at least once a year.

Email: referral.team2@croydon.gov.uk Tel: 020 87266500

Croydon Day Opportunities Helping people achieve their ambitions One of Croydon's real centres of excellence, Croydon Day Opportunities offers a wide variety of activities, all tailored to the individual, according to their differing mental and physical abilities. These activities are all focused on meeting the health, social, leisure and educational ambitions of each client, because the organisation recognises that a healthy lifestyle helps the continuing independence and mental wellbeing of people.

A comprehensive range of services

Croydon Day Opportunities provides a range of services for people with individual requirements physical, mental, learning or sensory. These are delivered through community hubs, in clients' homes and in the community, and include: • Life skills • Employment • Telecare • Domiciliary care

• Travel training • Activities sessions • Autism service

Our organisation is founded on the belief that each client is an individual, who has the right to be treated with dignity and respect. Our expert team works on the basis that a personal progression plan, with contingency planning where appropriate, should be developed with each client and should be tailored for that client." explains Managing Director, Pauline French. This client-focused philosophy reflects the public service heritage of Croydon Day Opportunities, part of Croydon Care Solutions - a non-profit focused organisation that is wholly owned by Croydon Council.

A charter of rights for clients

It's one reason why Croydon Day Opportunities has prepared a Charter of Rights that states that they respect the right of each client to lead as independent and fulfilling life as possible, and contains a list of standards that they follow at all times. "We believe that everyone has the capacity to learn and we promote independence in every aspect of our services. Our team provides support and assistance to our clients, working with them to help clients make the most of their potential." says Pauline.

It's about having a can-do attitude with a contingency plan for if things don't happen as expected whether a client's aim is to go to work or college, visit their uncle or hang out with friends at the shopping centre.

It's why Croydon Day Opportunities offers services like life skills, travel training and employment support. They also run activities sessions in the school holidays for young people with special educational needs. So it's no surprise that they are having excellent results in supporting both children and adults to increase their independence in Croydon.

For more information

Call: 020 8688 9305 and speak to one of their friendly team

Email: enquiries@croydon-care-solutions.com Visit: www.croydon-care-solutions.com A note on advertising: Healthcare Publications offer businesses the chance to reach potential customers via this publication. It is our intention to clearly indicate that an advertisement is being displayed and no endorsement or approval by the promoters of any product, service or supplier should be implied.

InDePenDent LIvIng At HoMe Suggestions for making life easy:

External Adaptations

• Handrail at front or rear entrance of dwelling • Provision of whirly clothes line or path leading to clothes line • Widening of paths around the property • Defining steps for people with visual impairments • Outdoor lighting • Paved areas for wheelchairs

Around one in five adults in the UK is disabled, and more than 1 million of those live alone. With the right support and facilities, leading an independent life with a physical or learning disability is now more achievable than ever. Aids and Adaptations

If you or a member of your family has difficulty living in your home due to a long-term illness or disability, you may be able to get help by adapting your home to better meet your needs. You can apply to your local council for a disabled facilities grant. The grant helps you adapt your home to make it suitable for a disabled person. Depending on your income, you may need to pay towards the cost of the work to the property.

You could get a grant from your council if you are disabled and need to make changes to your home, for example to: • Widen doors and install ramps

• Improve access to rooms and facilities - eg stairlifts or a downstairs bathroom

• Provide a heating system suitable for your needs

• Adapt heating or lighting controls to make them easier to use

How can I find out more about the aids and adaptations that would help me?

Contact your social services department on 020 86648860 about what difficulties you are having at home. They will send an occupational therapist to carry out an assessment and provide advice on which equipment or housing adaptation needs suit you best.

General Internal Adaptations • • • •

• • • • • • •

Additional stair rail Changing door knobs to lever handles Lowering of Yale locks Re-siting of electrical sockets at a convenient level Additional power points Provision of intercom & door unlock systems Provision of rocker light switches Adjustments to or additional lighting Relocation of clothes hanging rails Accessible window openings Provision of letter cages or delivery shelves in entrance hall

Kitchens and Bathrooms

• Lowering or replacement of high wall hung cupboards • Additional storage space in kitchen • Lowering of cooker mains switch • Installation of extractor fan with accessible controls • Level access shower • Overbath shower • Provision of non-slip/tactile surface • Provision of storage space for wheelchair • Ramps • Special baths • Special toilets • Step in shower • Widening doors for wheelchair access

Major Adaptations

• Bathroom extensions (ground floor showers & W.C’s) • Bedroom extensions • Hardstandings • Major internal rearrangements • Re-design or re-organisation of existing kitchen • Stairlifts • Vertical through floor lifts

Are YoU A CArer? A carer is anybody who looks after a family member, partner or friend who needs help because of their illness, frailty or disability. All the care they give is unpaid and about one in ten of us is a carer. Many carers don't see themselves as carers and it takes carers an average of two years to acknowledge their role as a carer.

It can be difficult for carers to see their caring role as separate from the relationship they have with the person they care for, whether they are a parent, son, daughter, sibling or friend and many people do not see themselves as carers. They simply may think of themselves as a friend or family of the person they care for.

It is because of this that they often don’t realise that there is help available to them as well, such as how to get: • Assessments • Direct payments • Home care • Housing adaptations • Funding for short breaks or respite

Some carers can suffer from poor health because of the demands of their caring role. For example, back pain can result from lifting or moving the person being cared for. It may also be difficult to maintain a healthy diet and exercise routine while caring.

Without the right support, being a carer can be an extremely stressful role.

Support for Carers in Croydon

Any carer looking for information and advice on any aspect of their caring role is welcome to contact the Carers’ Information Service or call into our Carers Support Centre.

Carers’ Information Service www.carersinfo.org.uk • Runs the Carers Support Centre. • Information and advice service for carers living in, or caring for someone who lives in, Croydon. Carers are welcome to contact us with any query they may have as a result of their caring role. • Casework service offering in depth support and advocacy, such as liaising with social services and attending meetings.

• Free training courses and information sessions on practical skills such as first aid, and personal development topics such as assertiveness. • Free publications, including a regular newsletter (Carers News) and a monthly e-bulletin (What’s New for Carers?). • Publishes How To… A Guide for Carers in Croydon - a series of factsheets covering all aspects of caring. • All publications are available on the website where they are regularly updated. The website also features News, Events, FAQs and more information on all the services offered. • Produces a carers’ emergency card - a simple tool designed to give carers more peace of mind. • Organises events such as the annual Carers Information Day, usually held at the Fairfield Halls. • Volunteering opportunities.

24 George Street, Croydon CR0 1PB Tel: 020 8649 9339, option 1

Carers Support Centre

www.carerssupportcentrecroydon.org.uk

• Run by the Carers’ Information Service. • Open to the public Monday to Friday, 10am 4pm, for carers to drop in for information and advice. • Membership scheme gives access to the Carers Café and discounts in local shops and eateries. • Carers Café is open Monday to Friday, 10.30am – 12.30pm. Carers are welcome to pop in for free refreshments, books, newspapers and magazines. • Regular advice surgeries on issues such as debt, benefits, mental health and special educational needs. • Free health checks for carers. • Radar keys, giving access to locked public toilets, are available for £2. • IT Buddy Scheme offers basic computer training. • Venue for carers’ support groups. • Office base for a range of organisations supporting carers and disabled people. • Room hire (from three-person consultation rooms to a large meeting room with capacity for over 50 people) and hot-desking facilities are available. 24 George Street, Croydon CR0 1PB 020 8649 9339 option 1

CAre In YoUr oWn HoMe Home care isn’t for everyone but frequent visits from carers and a few home modifications can help you retain your home comforts and independence.

Receiving care in your home is an increasingly common alternative to staying in hospital or moving into a care home.

Depending on your needs, you can receive help and support that allows you to stay in your own home as long as possible. Not only do you avoid any upheaval and stay in familiar surroundings, it can also be a more economical alternative to residential care.

How much you have to pay will depend on:

• Your health and mobility • What level of help and support you require • The value of your assets

What home care services are available?

• Regular visits from home care workers to help with daily tasks and personal care • Meals delivered to your home • Equipment and home modifications to help with mobility and accessibility, such as getting in and out of the bath, and getting up and down stairs • Personal fall and panic alarms that are monitored around the clock • Support for health needs, such as incontinence • Day care and transport to take you there • Gardening and handyman services

If you only need a few hours help a day and your house can be adapted to your needs, care at home may be the most practical and cost-effective solution.

Your local authority may pay some or all the costs, but you might also have to pay for all the services yourself. Make sure you claim all the benefits you’re entitled to – Attendance Allowance and Disability Living Allowance (or Personal Independence Payment) are the most common.

CAre In YoUr oWn HoMe

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CHooSIng BetWeen reSIDentIAL, Adults aged 18-65

There are also residential care homes that provide care and support for younger adults with, for example, severe physical disabilities, learning disabilities, acquired brain injury, progressive neurological conditions or mental health problems. Care can be provided for adults with more than one condition and some homes have expertise in providing care for adults with alcohol or drug dependency.

These homes offer permanent residence or provide care for a temporary period until the adult is able to live independently or move to a different type of accommodation.

Choosing between residential care and independent living

There are many types of residential care homes available. These include permanent care homes for older people, homes for younger adults with disabilities and homes for children. They may be privately owned or run by the voluntary sector or local authorities. You may want to consider in detail the many options for residential care before you make a decision.

Older people

Care homes for older people may provide personal care or nursing care. A care home which is registered to provide personal care will offer support, ensuring that basic personal needs, such as meals, bathing, going to the toilet and medication, are taken care of. In some homes more able residents have greater independence and take care of many of their own needs.Some residents may need medical care and some care homes are registered to provide this. These are often referred to as nursing homes. Some homes specialise in certain types of disability, for example, dementia.

Social services normally encourage younger adults who they assess for support to be as independent as their circumstances allow. The care plan for adults with disabilities will consider what independent tasks they can carry out and how they can be helped to achieve more. Even if adults have very severe disabilities their needs are reviewed from time to time to check whether residential care or a very high level of support is still appropriate.Supported living may be an option for younger adults. This allows people to live independently in the community but with basic support. The support offered includes help with setting up a home and managing finances, and assistance with cleaning and shopping.

For older people there are various alternatives to residential care. These include sheltered housing and extra care housing schemes, which offer independence with an increased level of care and support.

For many people there is also the choice of living independently at home with community care support.

nUrSIng & InDePenDent LIvIng Choice of accommodation

The law says that where the local authority is funding accommodation it must allow the person entering residential care to choose which care home they would prefer. Social services must first agree that the home is suitable for the person’s needs and that it would not cost more than they would normally pay for a home that would meet those needs. If the person chooses to go into a more expensive home, a relative or friend may be able to ‘top up’ the difference in cost.

Choosing a care home

Care homes may be arranged through the local authority but many people will want to arrange them independently. It is a good idea to visit several homes before making a choice. Make sure you spend enough time in each home to get a good idea of what it is like.

Respite and short term stays

Residential care home stays don't necessarily have to be permanent. Temporary stays can be arranged for respite care (in which you take a break from caring for somebody else), or as a trial period before a permanent stay.

Temporary stays can give you flexibility when covering unexpected events, such as:

• Palliative care (which manages or reduces pain) after a hospital stay or illness • Support for newly disabled people and their carers • Enabling someone to continue living independently if they live alone and suddenly require care • Giving someone a chance to try potential future homes

What your choices are

A list of all nursing and residential care homes within your locality can be found on the following pages. Every care home in England must be registered with the national regulatory body Care Quality Commission (CQC).

They inspect each care home on a regular basis and write an inspection report for you to read. It is advisable to read this report before making a final decision.

To check up-to-date information on the Nursing and Residential care homes within your locality visit www.cqc.org.uk or scan the QR CODE WITH YOUR SMARTPHONE

reSIDentIAL CAre CoStS In some cases the residential care needed by the person you're looking after may be paid for by the NHS under the NHS continuing care scheme. The care may also be provided free of charge because it is 'intermediate care'. It may be free because the person you're looking after has previously been a mental health inpatient. If this is the case, the services are funded under the Mental Health Act.

Residential care is also free if the local authority could charge but decides not to do so. This can occur if the stay in residential care is only temporary (normally less than eight weeks), or if the residential care is for a child. If none of the above applies, the person you're looking after will be given a financial assessment. This is also known as a means-tested assessment. They will be required to give information about their income and capital. There are rules that determine how income and capital are treated. Some types, including benefits, can be disregarded. The financial assessment will work out how much the person you're looking after will be expected to contribute towards the cost of their care home fees.

Owning property

There are rules that explain how the property of the person you're looking after will be taken into account In some cases it can be disregarded, this is the case if a partner is still living in the property.

The capital limit for residential care is ÂŁ23,250. Local authorities will investigate if they believe that the person you're looking after has deliberately reduced their capital to avoid paying care home fees. There is a scheme called the deferred payment scheme which allows someone who goes into care to keep their property and still get help from the local authority with paying care home fees. The local authority recovers the fees from the proceeds when the property is sold. This scheme can also be used if there is a delay in selling a property.

Self-funders

After the means-tested assessment, the person you're looking after may receive a decision that they will have to pay their own care home fees. People paying their own fees are referred to as self-funders. Self-funders will still receive advice about the arrangements for residential care. Once a self-funder's capital reaches ÂŁ23,250 the local authority is responsible for helping out with the care home fees. This will require another assessment.

Get personal advice on care funding

The cost of care and support is likely to be a longterm commitment and may be substantial, particularly if you opt for residential care. If you or a member of the family need to pay for care in a care home, itâ&#x20AC;&#x2122;s important to seek advice tailored to your individual needs.

The cost of your care will vary depending on its type, intensity, specialisation, location and duration. For example, a place in a residential care home will cost hundreds of pounds a week. Decisions that have such financial implications should be made with advice and only after considering the costs of alternatives.

For example, the cost of a care home needs to be weighed against the cost of care and support that may help you remain in your existing accommodation.

The costs of long-term care can be significant and how you may wish to arrange to pay for it is a big financial decision for most people. Cost can vary across the country and different care homes will charge different amounts based on the level of care needs, the quality of the accommodation, or the area of England it is in.

Few of us will have the income or ready access to the cash to pay for their ongoing care needs. Often people find that they need to sell or remortgage their home to pay for care or enter into an equity release scheme. Before taking such significant financial steps it is advisable to get proper independent financial advice. For advice on selffunding care, visit the Money Advice Service or the Society of Later Life Advisers. You may also have previously arranged an investment or insurance plan to fund your care. Again, it is worth taking independent advice on these potentially significant financial arrangements.

Find out more about paying for care on the websites of: www.ageuk.org.uk www.carersuk.org

www.findmegoodcare.co.uk www.moneyadviceservice.org.uk www.societyoflaterlifeadvisers.co.uk

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HeLP & ADvICe CROYDON YOUNG CARERS PROJECT (OFF THE RECORD)

The Young Carers Project is a free, friendly and professional service, offering support to young people who are caring for a parent or sibling. If you are aged 725 and caring for someone with a physical disability, mental health issue, longterm illness or learning difficulty, then our service is here to support you.

We believe that young carers play a special role in caring for others, but that often means you have to grow up fast! Caring for someone can sometimes leave you feeling stressed, tired and alone, with little time for yourself and lots of responsibilities. With all this going on we believe that it is really important that you’re able to enjoy yourself and feel a sense of achievement in all that you do. At the Young Carers Project we are committed to providing a friendly and understanding service, supporting you whilst you make a positive contribution to the lives of others.

We offer a wide range of activities to support young carers, including:

• TRIPS AND ACTIVITIES – we organise all sorts of activities for all ages during the holidays, to help you take a break, have fun and meet other young carers.

• EMOTIONAL SUPPORT & COUNSELLING – offering one to one emotional support, confidential counselling sessions and support from our mental health worker to help you with any issues you may be facing in your life.

• EDUCATIONAL SUPPORT – providing support around any issue to do with school, college or training. We also run a weekly Learning Support Club.

• FAMILY SUPPORT – giving support to parents where appropriate.

• MONTHLY BOYS & GIRLS GROUPS – this is just a chance to get together. We pick different activities every time and occasionally we just like to chill!

If you’re a young carer and would like to know what kind of support is available then contact the Young Carers Project on youngcarers@offtherecordcroydon.org or 0208 6499339 op2. We are based at the Carers Support Centre, 24 George Street, Croydon CR0 1PB

HORIZON CARE & WELFARE ASSOCIATION

Horizon care and welfare association provides short breaks and respite for BME carers living in Croydon. We accept self-referral, social services referral and other means of referrals. Our service is delivered with the partnership of Croydon Department of Adult services, health and housing. HCWA focus upon the following:

Respite • Short Breaks • Emergency support and breaks • Organise activities and leisure • Weekly Support Groups • Befriending • Luncheon Clubs For more information please do not hesitate to contact us on: We are based at Carers Support Centre, 24 George Street, Croydon, CR0 1PB T: 0208 663 5641 M: 07932 557301 E: horizoncarandwelfare@hotmail.com

HeLP & ADvICe OFF THE RECORD

Off the Record offers free support to children and young people who live, work or study in Croydon.

We provide a wide range of free, friendly and accessible support services for young people, including: • Counselling – a confidential service for young people • Young Carers Support Project - free help, support and information for young people caring for a family member. • Compass – a specialist service providing support to young people who are refugees, asylum seekers and forced migrants • Community Development Work – helping the Black and Minority Ethnic (BME) community to develop mental health services. • Skyline – an on-line counselling service for young people

We want young people to be inspired to make choices and decisions so that you can feel alive in your own life. To achieve this we will always do our best to welcome you and we will be clear, truthful and friendly. We will always work hard to earn your trust, rather t5han to expect it. Whatever your race, culture, gender, sexuality, disability or religion, we will respect and accept you. Our values are to listen to you, understand and respect your wishes and beliefs, be humble and acknowledge any mistakes that we make, be helpful and supportive and challenge you to be the best you can be.

If you would like support or would like to get involved contact Off the Record on 0208 2510251 or info@offtherecord.org We are based at the 72 Queens Road, Croydon, CR0 2PR.

MIND IN CROYDON

Mind in Croydon is working to promote good mental health. We work with and support people with mental health problems and their relatives and carers, living in the London Borough of Croydon. To achieve our aims Mind educates, provides services including advocacy, counselling, welfare benefits advice, and information line, social networking, an employment service and an Active Minds project. We also campaign, raise funds work in partnership with other relevant organisations and involve service users and other volunteers in our work. Contact details: Mind in Croydon, 26 Pampisford Road, Purley, Surrey, CR8 2NE Tel: 020 8668 • Email: admin@mindincroydon.org.uk • www.mindincroydon.org.uk There is an online directory of mental health services at: http://directory.mindincroydon.org.uk/Pages/Subjects.aspx

CROYDON AGE UK

Age UK Croydon offers practical help and advice to maintain independence. Services available include independent Information and Advice and Advocacy on a range of issues including benefits, social and health care and local services. Our Personal Safety project offers advice and practical help to reduce the risk of falls. Our Home from Hospital project offers support to people leaving hospital. An online Directory of Services is available on our website. Our Home Services team offer help with different tasks including DIY, shopping, cooking, cleaning and There is an online directory of services for older people. This can be accessed at http://directory.ageukcroydon.org.uk/Pages/Subjects.aspx 2 Katharine Street, Croydon CR0 1NX • T: 020 8680 5450 W: www.ageuk.org.uk/croydon • E: ageconnect@ageukcroydon.org.uk

HeLP & ADvICe MENTAL HEALTH FORUM

The Croydon Mental Health Forum (MHF), is a platform where mental health service users, carers, people from the voluntary sector and interested members of the general public come together to share their passion for mental health. Members freely share their experiences and offer suggestions for improvements to mental health services, and over the years the Forum has built up a variety of expertise on various mental health topics.

The MHF is committed to ensuring communities become better informed, receive access to quality mental health services, have opportunities for debate, and collective representation.

Interested? Then get in touch with me - Pauline Dawkins E: Pauline.dawkins@cvalive.org.uk • T: 0208 253 7084/7060. Our contact address: CVA 82 London Road, West Croydon, CR0 2TB.

CROYDON CAB

Croydon CAB provides free, confidential and impartial advice and information on a wide range of issues, including debt, welfare benefits, housing, employment, consumer rights and relationships.

Advice is given face-to-face, by phone or by post and can be one-off or ongoing depending on the complexity of the query. At the first contact, basic information is recorded, followed up by a phone call or appointment if the matter needs to be taken further, or a referral made to a specialist agency if required.

Croydon CAB has offices in New Addington and South Norwood and there is also a contact point at the Council Offices in central Croydon. Croydon CAB provides debt and specialist housing advice and runs a Macmillan/CAB advice project for cancer patients, their families and carers. See website at www.croydoncab.org.uk for contact details and opening hours.

STROKE ASSOCIATION

The Stroke Association offers a range of support services in the local community, helping stroke survivors and their families make their best possible recovery from the devastating impact of stroke. In Croydon the Stroke Association provides an Information, Advice and Support Service, a Communication Service and Support Group, and have recently launched a new Aphasia Café, where stroke survivors and their families can go to share news and chat about their recovery. For more information about the Stroke Association, please call Carole Coupe Information Advice & Support Coordinator in Croydon on 0208 6532069 or Clare dCantere Communication Support Co-ordinator on 0208 763 0199. Alternatively please visit www.stroke.org.uk

Croydon

HEALTHWATCH CROYDON

Healthwatch Croydon is the independent champion of local people. We work to improve health and social care services. Please get in touch with us on: T: 0208 663 5648 • E: info@healthwatchcroydon.co.uk W: www.healthwatchcroydon.co.uk Carers Support Centre, 24 George Street, Croydon CR0 1PB Follow us on: @HealthwatchCR0 or Find us on Facebook

HeLP & ADvICe RASASC

The Rape & Sexual Abuse Support Centre (30 years in Croydon) supports all women and girls over 13 who have suffered from Rape, Child Sexual Abuse, Exploitation, Sexual Assault, Ritual Abuse or Trafficking. An accredited (BACP) counselling service employing accredited therapists; A National Helpline, an Advocacy Service for survivors thinking about/wanting to report a sexual offence; Awareness and Prevention Training; Outreach for women involved in prostitution; IDVA service based at the Family Justice Centre.

Admin/Counselling/Advocacy: 0208 683 3311 Mon – Fri 10am to 6pm National Sexual Violence Freephone Helpline: 0808 802 9999 Everyday 2 to 2.30 & 7 to 9.30.

CNCA

Croydon Neighborhood Care is a charity working to meet the needs of isolated, vulnerable and frail people within the borough, by supporting local Neighborhood Care organisations (our members) in bringing services and advice to adults within Croydon.

Our role is to help our members implement strategies for maximizing their income, utilizing their resources and assisting them in developing sustainable services around the needs of their community. We are based at; Central Hall, Davidson Lodge, Freemason’s Road Croydon, CR0 6PD Tel: 020 8662 1000 • E: info@cnca.org.uk • Open 9.30am-4.30pm, Mon-Fri

CROYDON PIP

Parents in Partnership (PIP) supports parents whose children and young people age 0-25yrs, have special needs or disabilities. PIP also offers free training and information sessions on topics related to disability and the caring role. PIPs parent forum represents the views of parents by working with the local authority, health services, professionals and other local organisations.

Find out how we can help by contacting us on: T: 020 8663 5626 E: office@pipcroydon.com W: www.pipcroydon.com Registered office: 26 George Street, Croydon CR0 1PB