Hull&East Riding Care Navigator 2018/19

SE ...

EA E PL ON KE TA

CARE & SUPPORT NAVIGATION GUIDE

Helping you get the best out of your health and social care services

Care at Home

Nursing Homes

Primary Care

Community Based

Hospital Discharge

Help & Advice

Health & Wellbeing

Social Care

Carers Support

Covers services in

Kingston upon Hull & East Riding

ISSUE 4 2018/1

9

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Contents NHS Carers Direct Helpline

1-2

Hospital Discharge - Know Your Rights

3-4

NHS Care - Know Your Rights

5-6

Understanding Personal Health Budgets

7-8

Health & Wellbeing at Home

9 - 10

Westwood Care & Support Services

11 - 12

Your Primary Health in Kingston upon Hull

13 - 14

Your Primary Health in East Riding

15 - 16

Your Life Care & Support

17 - 18

Your Right to Social Care & Support

19 - 21

How Domiciliary Care Services Can Help

23 - 24

How to Choose a Good Care Home

25 - 26

Care Homes - Kingston upon Hull & East Riding

27 - 30

Learning & Physical Disabilities - Kingston upon Hull & East Riding

31 - 32

Supported Living - Kingston upon Hull & East Riding

32

Disclaimer Whilst we have taken every care in compiling this publication, the publishers and promoters cannot accept responsibility for any inaccuracies. All listings are supplied via the Care Quality Commission (CQC) and NHS Choices.

All signposting services are up to date as of August 2018.

This Directory contains advertising from businesses who are offered the opportunity to reach potential customers through inclusion. However, any information provided by a company or organisation does not carry endorsement or approval of any product or service.

A big thank you to all the sponsors.

Another quality publication by Healthcare Publications If you require extra copies of this directory or are interested in advertising in future editions please email Healthcare Publications on admin@healthcarepublications.org or visit www.hcpublications.org

Carers Dir Services

Activities

Wellbeing

Personal Support

Carers Options

Budgets

Information

Education

Confidential support

help

Resources

Planning

Benefits 1

Advice

If someone relies on you because they are ill, disabled, have issues with their mental health, drugs or alcohol or are just slowing down with age, you should recognise yourself as a carer.

Call the Carers Direct helpline if you need help with your caring role and want to talk to someone about what options are available to you.

A FREE confidential service for Carers.

Call: 0300 123 1053 Help and support for Carers is available • Information and advice • assessments, benefits, direct payments, individual budgets advice • Practical help leaving or going back to work or education

Visit www.nhs.uk for more details

rect Helpline Information given by the Carers Direct helpline If you are a carer, the helpline advisers can give you information to help make decisions about your personal support needs and the needs of the person you're looking after.

The advisers can put you in touch with specialist national or local sources of help, including social care, healthcare and self-help networks and resources.

The helpline staff will tell you how to complain if anything goes wrong with any of the services you use, or put you in touch with your local authority or NHS services.

What areas does Carers Direct not cover?

The Carers Direct helpline doesn't provide personal financial, medical or legal advice and doesn't provide casework, advocacy, representation or counselling.

The Carers Direct helpline is open seven days a week The helpline is open from 9.00am-8.00pm Monday to Friday, and from 11.00am-4.00pm at weekends. The helpline is closed on bank holidays.

Local carers’ support services Carers’ Centres and Carers’ Resources are organisations whose purpose is to give practical and emotional support to carers locally.

Hull

East Riding

Carers’ Information and Support Service 30 King Edward Street, Hull HU1 3SS Tel: 01482 222220 or visit our website to find our more about our services www.ciss.chcpcic.org.uk

East Riding Carers Support Service 18 Wednesday Market, Beverley HU17 0DJ Freephone: 0800 917 6844 or 01482 396500 Email: ERCarers@eastriding.gov.uk or visit our website to find our more about our services http://www2.eastriding.gov.uk/living/care-andsupport-for-adults/carers/support-for-carers/

Hull Young Carers and Sibling Support Service Village Farm Business Centre, Holme on the Wolds East Riding of Yorkshire HU17 7GA Tel: 01430 810022 Email: siblings@barnardos.org.uk Visit the Barnardos website to find out more about the Hull Young Carer’s Service www.barnardos.org.uk/hull_young_carers.htm

East Riding Young Carers & Siblings Service Children’s Participation and Rights Team Anlaby Children’s Centre, First Lane, Anlaby HU10 6UE Tel: 01482 565560 Further information is also available on the action for children website. www.actionforchildren.org.uk 2

Hospital discharge - Know your rights ...

If you go into hospital, you may be worried about whether you’ll cope when you leave.

You shouldn’t be discharged from hospital until:  You are medically fit (this can only be decided by the consultant or someone the consultant has said can make the decision on their behalf ).

 who to contact if there’s an emergency or if things don’t work as they should

 You have had an assessment to look at the support you need to be discharged safely.

What might be in a care plan?

 You have been given a written care plan that sets out the support you’ll get to meet your assessed needs.  The support described in your care plan has been put in place and it’s safe for you to be discharged.

A hospital’s discharge policy should state how patients and carers are involved in discharge planning.

 information about any charges that will need to be paid (if applicable)  The types of support in someone’s care plan will depend on their assessed needs and preferences. A care plan could include:  Community care services from the local authority, such as reablement services. An assessment for these must be arranged if it seems that you may need them.

If you have limited capacity to make your own decision, the Mental Capacity Act will apply.

 NHS continuing healthcare.

It is worth thinking about appointing a deputy or enacting a welfare power of attorney before you go into hospital.

 Intermediate care This is short-term care that’s provided free of charge for people who no longer need to be in hospital but may need extra support to help them recover. It lasts for a maximum of six weeks and can be provided in someone’s home or in a residential setting.

If you’re due to go into hospital in a planned way, such as for an operation, planning for what happens afterwards should happen before you ever arrive at the hospital.

For unplanned admissions, such as if you’ve had a fall and hurt yourself, discharge planning should begin on the day you’re admitted to hospital.

If you are likely to have ongoing health and social care needs when you leave hospital, the assessment may be carried out by a multi-disciplinary team of health or social care professionals.

Depending on your needs, the multi-disciplinary team could include a social worker, physiotherapist, occupational therapist, speech therapist, mental health nurse or dietitian.

You should be fully involved in the assessment process, and your views should be listened to. With your permission, any family carers will also be kept informed and given the opportunity to contribute A care plan will be drawn up, detailing the health and social care support for you, and you should be fully involved.

The care plan should include details of:  the treatment and support you will get when you’re discharged

 NHS funded nursing care.

 Other NHS services, such as rehabilitation or palliative care.  Equipment such as wheelchairs, specialist beds, or aids and adaptations for daily living.  Support from voluntary agencies Some organisations such as Age UK and the Red Cross provide “home from hospital” services that can help with household tasks or shopping while you settle back home.

When you are discharged from hospital On the day of discharge, the person co-ordinating the discharge should make sure that you (and a carer if you have one) have a copy of the care plan.  transport is arranged to get you home  any carers will be available if needed  your GP is notified in writing  you have any medication or other supplies you’ll need  you’ve been trained how to use any equipment, aids or adaptations needed

 who will be responsible for providing support, and how to contact them

 you have appropriate clothes to wear

 when, and how often, support will be provided

 If you are being discharged to a care home, the care home should also be told the date and time of your discharge, and have a copy of the care plan.

 how the support will be monitored and reviewed  the name of the person who is co-ordinating the care plan 3

 you have money and keys for your home

Carers’ involvement in hospital discharge

Consent to treatment

If someone you know is in hospital and about to be discharged, you should not be put under pressure to accept a caring role or take on more than you’re already doing if you are already their carer.

Doctors must seek and obtain your consent to carry out a test or treatment before it takes place.

You should be given adequate time to consider whether or not this is what you want or are able to do. If necessary, you should ask for other arrangements to be made while you are reaching a decision

Residential care, nursing homes and hospital In some circumstances, people may have to move to a home directly from hospital. On discharge from hospital, you have the right to choose the residential care or nursing home that best meets your needs. You cannot be moved directly into a home against your will.

The home you move into must meet your assessed needs. If your needs are complex or you need specific care related to your disability, illness or age, this might take some time. Pressure should not be put on you to make your decision quickly.

So you can make an informed decision, they should clearly explain any proposed examination, treatment or investigation, including the risks and benefits.

The right to refuse treatment You have the right to refuse treatment, even if others consider your decision unwise, as long as you understand the consequences of your decision

Welfare benefits while in hospital Your State Pension doesn’t change, no matter how long you are in hospital.

If you receive Attendance Allowance (AA), Disability Living Allowance (DLA) or Personal Independence Payment (PIP), you should notify the Department for Work and Pensions as these benefits will be suspended after you have spent 28 days in hospital.

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4

NHS care - Know your rights ...

NHS continuing healthcare funding

Challenging an NHS assessment

If you have a disability or complex medical problem, you might qualify for free NHS continuing healthcare (CHC). Not many people know about it, so it’s important to find out if you’re eligible and get an assessment

Following an NHS assessment for continuing healthcare or NHS-funded nursing care if you or your relative are dissatisfied with the result you can ask the Clinical Commissioning Group (CCG) - who decide who is eligible for NHS continuing healthcare - to reconsider its decision.

There are certain circumstances under which an assessment for NHS Continuing Healthcare should be automatically triggered.

These include: • When the individual is ready for discharge from hospital prior to a local authority funding assessment • When going into a care home with nursing before receiving an NHS funded nursing care assessment • When an individual’s physical or mental health appears to decline significantly

What costs are covered?

NHS continuing healthcare or continuing care covers personal care and healthcare costs, such as paying for specialist therapy or help with bathing or dressing.  It may also include accommodation if your care is provided in a care home, or support for Carers if you’re being looked after at home.  If you need nursing care as an adult, you might get NHS funded nursing care. You might get this even if you don’t qualify for NHS continuing healthcare or NHS continuing care.

Information and advice service NHS England recognises that information and support are vital to all individuals involved in the CHC process and so has funded an independent information and advice service through a social enterprise called Beacon.

This service is supported by a consortium of leading voluntary sector organisations including Age UK, Parkinson’s UK and the Spinal Injuries Association.

Information and advice is accessible in the form of free and comprehensive written guidance, and individuals are also able to access up to 90 minutes of free advice with a trained NHS continuing healthcare adviser 0345 548 0300. www.beaconchc.co.uk

5

You will need to write to the CCG within six month of receiving the assessment.

NHS Hull CCG, Alfred Gelder Street, Hull HU1 1UY T. 01482 344700 www.hullccg.nhs.uk NHS East Riding of Yorkshire CCG Health House, Grange Park Lane, Willerby, Hull HU10 6DT T. 01482 650700 www.eastridingofyorkshireccg.nhs.ukReasons for being unhappy with a decision might be because:  the NHS decides not to proceed with a full assessment of your relative’s eligibility for NHS continuing healthcare or NHS-funded nursing care  after a full assessment, the NHS says that your relative doesn’t qualify for care, but you think that they should  you have concerns about the process used to reach the decision If you can’t resolve the issue with the Clinical Commissioning Group, you need to escalate your challenge by requesting a referral to an Independent Review Panel (IRP), arranged by NHS England.

If you are still dissatisfied with the decision of the IRP, then you should be given information on how to refer your relative’s case to the Parliamentary and Health Service Ombudsman, who make final decisions on complaints about the NHS in England, including where there is a dispute about what happened.

They will do this fairly and without taking sides.

The service is free.

Helpline: 0345 015 4033 8.30am - 5.30pm Monday to Friday www.ombudsman.org.uk

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End of life care End of life care should help you to live as well as possible until you die, and to die with dignity.

The people providing your care should ask you about your wishes and preferences, and take these into account as they work with you to plan your care. They should also support your family, Carers or other people who are important to you.

You have the right to express your wishes about where you would like to receive care and where you want to die.

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People are considered to be approaching the end of life when they are likely to die within the next 12 months, although this isn’t always possible to predict. This includes people whose death is imminent, as well as people who:  have an advanced incurable illness such as cancer, dementia or motor neurone disease  are generally frail and have co-existing conditions that mean they are expected to die within 12 months  have existing conditions if they are at risk of dying from a sudden crisis in their condition  have a life-threatening acute condition caused by a sudden catastrophic event, such as an accident or stroke

Where you can be cared for If you are approaching the end of life, you may be offered care in a variety of settings. The palliative care team will organise for you to be cared for according to your wishes.

You can receive end of life care:  at home  in a care home  in a hospital  in a hospice

If you’re affected by dementia or worried about your memory, call our national helpline on 0300 222 1122 email helpline@alzheimers.org.uk www.alzheimers.org.uk/helpline or contact our Hull & East Riding Office on 01482 211255

6

Understanding personal health budgets Personal health budgets are one way to give people with long term health conditions and disabilities more choice and control over the money spent on meeting their health and wellbeing needs.

A personal health budget is an amount of money to support the identified healthcare and wellbeing needs of an individual, which is planned and agreed between the individual, or their representative, and the local clinical commissioning group (CCG).

Adults who are eligible for NHS Continuing Healthcare and children in receipt of continuing care have had a right to have a personal health budget since October 2014.

What is the aim of a personal health budget?

The aim of a personal health budget is to give the individual more choice and control over the money spent on meeting their health care and wellbeing needs. This means that they select treatments and services that meets their needs in a way that is most appropriate for them.

The vision for personal health budgets is to enable people with long term conditions and disabilities to have greater choice, flexibility and control over the health care and support they receive. Personal health budgets are one way of helping people to be more involved in discussions and decisions about their care.

Key points: • Personal health budgets should help people who may not always get the best out of the NHS to get a better service, not make things worse.

• People should have as much control over decisions as they want.

• NHS and social care organisations should work in partnership with the individual and with each other.

•

If someone is not able to have a personal health budget, they can still speak to their local CCG about how their needs can be met in another way that better suits their needs.

What can a personal health budget be spent on?

Everyone with a personal health budget can get support to think though how they would like to use their budget to meet their health and wellbeing needs.

It is the responsibility of your CCG to advise people, and recommend a range of organisations who can offer local support. This is often described as brokerage.

A personal health budget can be spent on any care or services that are set out in the care and support plan that has been put together with the NHS team or voluntary organisation working with the person – and this needs to be agreed by the CCG (Clinical Commissioning Group).

There are things that it would not be right for the Government to fund such as alcohol, tobacco, gambling or debt repayment, or anything that is illegal.

A personal health budget cannot be used to buy emergency care – for example if someone in receipt of a personal health budget had an accident, they would go to A&E like everyone else – they would not use their personal health budget to arrange for it to be x-rayed, set or plastered.

A personal health budget also can not buy primary care services such as seeing a GP or dental treatment. Other services recommended by a GP, like physiotherapy, could be included.

Here are some ideas how you could spend your personal health budget: • A personal assistant to help you with your daily life, or getting out and about. This means you can choose people you like, who have the right skills to give you

the support you want. (If you want to employ your own staff you have to take your personal health budget as a direct payment for healthcare.

This means the money is paid direct to you and you are responsible for recruiting and paying staff, as well as accounting for how you have spent the money.)

• Special equipment or changes to your home; that help you do everyday tasks.

• Having a holiday or short break to give you and your carer some ‘time off’.

•

Activities that help you be a part of the community and help your physical and mental health, like taking an art class or joining a gym, or buying a bike.

Or you could buy the things you need to do this, like buying the canvasses, paints and brushes.

• Paying for help that makes your life better and easier.

Like employing a handy person for odd jobs at home, or household tasks that are tiring, like cleaning or gardening.

• Paying someone to help you do things for yourself, like taking you shopping, or helping you do your cleaning or gardening.

7

Personal health budgets for people with learning disabilities Personal health budgets offer a real opportunity to enable people with learning disabilities to live in their own homes or with their families, rather than in institutions.

Across England the NHS has already begun to offer personal health budgets and joint health and social care budgets to people with learning disabilities who have complex health needs or challenging behaviour.

People with learning disabilities eligible for NHS Continuing Healthcare now have a right to have a personal health budget.

If your request for a personal health budget is turned down, you should be told why.

If you wish to appeal, your local CCG should explain what to do. If you’re still not happy you can use the NHS complaints procedure

Contact details If you would like to talk to someone about Personal health budgets, please get in touch with the CCG. The CCG is working with the Local Authority to streamline the processes for offering Personal Budgets for social care and Personal Health Budgets for healthcare.

NHS Hull CCG, Alfred Gelder Street, Hull HU1 1UY T. 01482 344700 www.hullccg.nhs.uk NHS East Riding of Yorkshire CCG Health House, Grange Park Lane, Willerby, Hull HU10 6DT T. 01482 650700 www.eastridingofyorkshireccg.nhs.uk

Your Life Care and Support New Direct Payment Support Service If you have been assessed as needing support from your local authority or health authority you have the right to a direct payment this lets you be in control of the support you need

Our service Explains all the options available to you Helps you choose how your care and support is arranged and provided.

Helps you find and employ your own choice of carer Manages your account for you so you don’t have to worry about the paperwork

Request a

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Supporting disabled people to live independently

Your Life Care and Support | 16 Willerby Road | Hull | HU5 5JJ 8

Health & wellbeing at home There are lots of things you can do to live in as safe an environment as possible.

Daylight and fresh air are essential to health and wellbeing If you or the person you care for finds it difficult, or impossible, to go outside regularly, open a window for one or two hours a day which will help to recycle the air inside the home. This should only be done if it does not significantly lower the temperature inside.

Lighting Many accidents can be avoided simply by having clearly-lit rooms and spaces. The right lighting can also make a dramatic difference to comfort and emotional wellbeing.

In addition to main lights, consider having lamps within easy reach of frequently-used spaces: for example, next to a favourite reading chair in the living room or on a bedside table.

Wall-mounted, battery-operated lights can be a good (and cheaper) alternative to installing new electrical wiring. These come in a variety of styles and are operated by switch, pull cord or even movement sensors.

Heating Thermometers can help to ensure that rooms do not fall below a certain temperature. For living rooms, the recommended temperature is between 18 and 21°C. For other rooms, the recommended temperature is not less than 16°C. Service the gas appliances – fires, ovens, boilers and central heating systems – regularly, employing a professional who has been certified by the Gas Safe Register.

Furniture Consider re-positioning furniture – or taking away unimportant furniture – if this will make it easier to enter, exit or move around certain rooms. This may be particularly sensible if a walking aid is being used.

Remove any rugs or replace any carpet that could prevent the safe use of walking aids, or which could potentially cause falls.

Sitting comfortably and safely It’s likely that you or the person you care for is going to be sitting down for increasingly long periods of time, so it might be good to check on the comfort of the furniture. Unfortunately, many sofas and armchairs are often the wrong shape for a good sitting position, and people can be uncomfortable for a number of reasons – more often than not because the length and depth of the seat is not correct for them. This may be due to the style of the furniture, such as chairs too narrow or too wide, but it may also be that the furniture is old and the filling in its upholstery has compacted.

9

A ‘wrong’ sitting position can become uncomfortable quite quickly, potentially making it harder to get out of the chair again – for example, if certain joints have become stiff or cramped.

Over time, sitting in the same, wrong, position could lead to more serious physical problems with posture, balance and flexibility.

For the safest ways to get in and out of a chair, remember the following tips: • When sitting down, always feel the chair or seat on the back of your knees before lowering into the seat.

• Reach for the arms and lower yourself down gently and evenly; don’t be tempted to use a walking aid for support.

• To get back up again, wriggle forward so that your feet are directly under or behind your knees.

• Make a wide base with your feet.

• Sometimes, rocking forwards and backwards will help you find the momentum to get up.

• Ensure that you look up, and lead with your head.

• Use the chair arms, and push up evenly with both arms. Give yourself a moment to find your balance.

Use Assistive Technologies

There are many electronic products and systems that use technology to promote health and wellbeing in the home, by monitoring activity, managing risks, increasing security, helping the person you care for manage the important tasks within their daily lives, and bringing support more quickly when things go wrong.

Telecare Telecare systems can be linked to a call centre or to a mobile phone of a carer. Call centres are by far the most common option for home users of telecare, their primary advantage being that a call centre is staffed 24 hours a day, 365 days a year. Carers who have asked for an assessment should always be made aware of the benefits of telecare

Types of sensors • • • • • • • • • • • • •

Fall detectors Bed or chair occupancy sensors Movement detector Flood detector Property exit sensors Enuresis (incontinence) alert Smoke detector Heat/temperature analyser Gas detector Nocturnal epileptic seizure detector Hypothermia alert Medication dispensers Door opening sensors (to detect someone leaving the property, or a door left open)

Free Home Fire Safety Checks

Checklist to help prevent falls in the home

Ask your local fire service to check your home for fire safety. It’s free and you may be eligible to get free smoke alarms fitted.

Slippery floors are a safety hazard, so think about installing grab rails and using slip-resistant mats and flooring. If a conventional bath or shower are no longer suitable, there are several different types of bath and walk-in showers to choose from. It’s a good idea to consult an Occupational Therapist (OT) and/or visit a Disabled Living Centre (DLC) before adapting a bathroom to make it safer.

 Make sure any rugs and mats are attached to the floor and are non-slip  Arrange cupboards and shelves so important things are within easy reach  Make sure that any spillages, particularly liquid spillages, are cleaned up as soon as possible  Be aware of the obstacles that unnecessary clutter can cause  Use high-wattage light bulbs and make sure there are replacements available  Take care of their feet, by having their toenails trimmed regularly and wearing well-fitting shoes

Grants for bathroom adaptations

Getting dressed and undressed

If you or the person you care for has a chronic illness or other form of disability that prevents them from getting into and out of the bath easily – and you/they intend to live in the current property for the next five years – you/they may be eligible for a Disabled Facilities Grant (DFG). Its worth looking into as the average cost of a new bathroom suite is around £3,000 but specialist adaptations can increase this amount substantially.

For people with disabilities and issues such as less flexibility in their fingers, everyday tasks such as getting dressed and undressed can become challenging. Many aspects of getting dressed can simply be made easier by choosing certain clothes and footwear. For example, zips and velcro are both easier to fasten than small buttons or shoelaces; easier still are clothes that don’t require fastening

Safety in the bathroom

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Westwood Care & Support Services Yorkshire Ltd

Choose us to make a difference to you or your loved one by calling 01482 629 506 www.westwoodcareandsupportservices.com

CQC overall rating

Good Westwood Care and Support Services Yorkshire Ltd

Safe

Good

Effective

Good

Caring

Good

Responsive

Good

Well-led

Good

YOU DESERVE THE BEST ...

AND WE'RE HERE TO PROVIDE IT. At Westwood Care & Support Services we understand how important it is that you are able to stay in your own home.

Our wide range of care services, along with our commitment to making a difference every day, ensures peace of mind for our clients and their families throughout Hull and East Riding.

Whether you are self-funding, are in receipt of a personal budget or direct payment, we are happy to help arrange the best possible care package for your needs.

Companionship including light housekeeping, meal preparation, transport and errands.

Personal Care including washing, dressing, continence care and medication reminders.

Managed Live In 24 hour care as an alternative to a Care Home.

Waking Nights a personal assistant who is on duty throughout the course of the night.

Sleeping Nights providing peace of mind that somebody is on hand should they be needed.

Hospital to Home support when you are leaving hospital including post-operative support.

Specialist Care including dementia, end of life care and complex health needs.

Respite Breaks are an opportunity for carers to take a holiday or simply spend some time looking after their own needs, safe in the knowledge that their loved one is receiving the very best care.

What makes us different?

Our care is person centred and can be provided to people of all ages, disabilities and health conditions. We believe independent life is about you making your own choices and achieving your true potential as an individual. We always provide the highest level of care with continuity of carers and exible working packages.

11

We specialise in caring for individuals who have profound, complex and multiple needs as well as learning and physical disabilities.

Our care homes offer long term residencies, short term respite and day care services for adults aged 18 plus.

Specialist residential care for adults with learning & physical disabilities, complex and multiple needs

Our homes promote a family atmosphere and provide person centred care services that are based upon the individual needs of our residents providing a satisfying and comfortable lifestyle without all the restrictions you ďŹ nd in other care homes.

Our homes ...

All our homes are newly refurbished, and have all the facilities required to cater for the needs of our residents whilst our dedicated team of highly trained staff ensure their well-being.

Coming Soon for 2019

We pride ourselves in building social environments that enable our residents to participate in a social lifestyle and be a valued member of the community.

Purpose built Day Care Centre and Residential Home for 6 adults aged 18 plus.

Langdale House, East Hull

Dales House

Mossdale & Fossdale House

Dales House is a small residential care home for 7 adults aged 18 plus set in the popular residential area of Cottingham Road, and has good transport links to the city of Hull and the village of Cottingham.

304 Cottingham Road, Hull HU6 8QA

2 purpose built 6 bed residential care homes for adults aged 18 plus set in two acres of landscaped gardens in the picturesque town of Market Weighton.

River Lane, Market Weighton, East Yorkshire YO43 4LA

Westwood Care Group Choose us to make a difference to you or your loved one by calling 01482 343 601

CQC overall rating

Good Westwood Care Group - Dales House

Safe

Good

Email: enquiries@westwoodcaregroup.com

Effective

Good

www.westwoodcaregroup.com

Responsive

Caring Well-led

Good Outstanding Good

12

Your Primary Health in Kingston upon Hull Accident and emergency department (A&E)

Accessing mental health services in Hull

Visiting the accident and emergency department, Hull Royal Infirmary, should only be considered in emergencies and life-threatening situations which could include: loss of consciousness, fits, chest pain, breathing difficulties and severe bleeding. If you require emergency treatment call 999 or visit the emergency department immediately.

If you live in Hull and the East Riding of Yorkshire or have a GP in those areas, you can always talk to your doctor about mental health or any emotional problems you may be having.

If you are a working age adult you can also refer yourself to mental health services and there are two telephone numbers you can use, depending on what issues you are having.

Hull Royal Infirmary Anlaby Road , Hull, HU3 2JZ Tel: 01482 875875 www.hey.nhs.uk

Out of hours GP service The out of hours GP service operates between 6.30pm and 8am week days and 24 hours a day over weekends and bank holidays, for medical emergencies which cannot wait until the next working day for treatment.

Call 111, free from landlines or mobiles, to access an out of hours clinician.

Minor Injuries Units Minor Injuries Units (MIU) can be a quick alternative to A&E for patients over 18 months old. Visit one of the city’s MIUs for injuries such as burns and scalds, insects bites and stings, cuts and sprains. It is not necessary to live locally or to make an appointment; you can simply walk-in.

Bransholme Minor Injuries Unit Goodhart Road, Hull HU7 4DW Tel: 01482 344665 Urgent Care Centre Opening Times: 24 hours a day, 7 days a week (including bank holidays).

X-Ray opening times: Monday - Friday: 9am - 4pm Saturday - Sunday 10am - 6pm Last Arrivals: 30 minutes before closing

GP Walk-in centres Walk-in centres are open 365 days a year from 8am8pm and can treat both registered and non-registered patients without an appointment.

Story Street Medical Practice and Walk-in Centre Wilberforce Health Centre 6-10 Story Street, Hull HU1 3SA Tel: 01482 335180

The Jean Bishop Integrated Care Centre Care for frail older people in Hull with long term conditions who have been assessed by their GP as being at risk of hospital admission.

The Jean Bishop Integrated Care Centre 63-69 David Lister Drive, Hull, HU9 2BL Tel: 01482 347620

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Depression and anxiety services In Hull, for depression and anxiety services you can contact Let’s Talk by visiting the website www.letstalkhull.co.uk Tel: 01482 247 111 or Text TALK to 61825

Think Pharmacy Minor Ailment Service Many pharmacies now have a consultation area where you can discuss health concerns in private.

Some of the services available from your local pharmacy include help for: • Emergency contraception (morning after pill) • Raised temperature/fever • Coughs, colds, flu • Ear infections and earache • Urine infections and cystitis • Diarrhoea/vomiting • Skin infections/rashes/allergic reactions • Conjunctivitis • Emergency repeat prescription service

Dental services Details of dentist who are able to treat new NHS patients are available by calling 01482 335409 and selecting option 1. A recorded message will list details of all available dentists for you to contact independently. If you do not receive routine dental care and you need emergency dental treatment the Dental Out of Hours service can be accessed via NHS 111.

Mobile Eye Tests If you qualify for a free NHS sight test, you may be entitled to NHS-funded mobile services where the ophthalmic practitioner comes to visit you, at home, at a day centre, at a residential or care home Call 111 to find out who provides mobile sight tests in your area.

GPs & Surgeries

GPs & Surgeries

GPs & Surgeries

GPs & Surgeries

Burnbrae Surgery 445 Holderness Road, Hull HU8 8JS T. 01482 888800

Dr Nayar J K & Partner Newland Health Centre 187 Cottingham Road, Hull HU5 2EG T. 01482 492219

Kingswood Surgery 10 School Lane, Kingswood, Hull HU7 3JQ T. 01482 303963

Southcoates Medical Centre 225 New Bridge Road, Hull HU9 2LR T. 01482 335563

Clifton House Medical Centre 263-265 Beverley Road, Hull HU5 2ST T. 01482 341423

Dr Raut R & Partner Highlands Health Centre Lothian Way, Bransholme, Hull HU7 5DD T. 01482 835880

Kingston Health Wheeler Street, Anlaby Road, Hull HU3 5QE T. 01482 354933

St Andrews Surgery Elliott Chappell Health Centre Hessle Road, Hull HU3 4BB T. 01482 336810

Diadem Medical Practice Bilton Grange Health Centre 2 Diadem Grove, Hull HU9 4AL T. 01482 335840

Dr RK Awan & Partners 480 Hall Road, Hull HU6 9BS T. 01482 854552

Kingston Medical Centre 151 Beverley Road, Hull HU3 1TY T. 01482 344880

Sutton Manor Surgery St Ives Close, Wawne Road, Hull HU7 4PT T. 01482 826457

Dr A K Choudhary & Dr S E Danda Practice Bransholme Health Centre, Goodhart Road, Bransholme, Hull HU7 4DW T. 01482 336100

East Hull Family Practice Morrill Street Health Centre Morrill Street, Hull HU9 2LJ T. 01482 320046

Laurbel Surgery 14 Main Road, Bilton, Hull HU11 4AR T. 01482 814121

The Avenues Medical Centre 147-153 Chanterlands Avenue, Hull HU5 3TJ T. 01482 343614

Dr Brian Cook Field View Surgery 840 Beverley Road, Hull HU6 7HP T. 01482 853270

East Park Practice Park Health Care Centre 700 Holderness Road, Hull HU9 3JA T. 01482 344190

Marfleet Group Practice Preston Road, Hull HU9 5HH T. 01482 701834

The Bridge Group Practice 215 Hessle Road, Hull HU3 4BB T. 01482 323449

Dr Chowdhury G M & Partner Park Health Care Centre, 700 Holderness Road, Hull HU9 3JA T. 01482 344240

Faith House Surgery 723 Beverley Road, Hull HU6 7ER T. 01482 853296

New Hall Surgery Oakfield Crt, Cottingham Road, Hull HU6 8QF T. 01482 343390

The Bridge Group Practice The Orchard Centre, 210 Orchard Park Road, Hull HU6 9BX T. 01482857190

Dr G T Hendow Bransholme Health Centre, Goodhart Road, Bransholme Hull HU7 4DW T. 01482 825438

Goodheart Surgery Bransholme Health Centre Goodhart Road, Bransholme, Hull HU7 4DW T. 01482 823377

Newington Health Centre Plane Street, Hull HU3 6BX T. 01482 336111

The Oaks Medical Centre Council Avenue, Hull HU4 6RF T. 01482 354251

Dr George Malczewski Longhill Health Care Centre, 162 Shannon Road, Hull HU8 9RW T. 01482 344255

Hastings Medical Centre 919 Spring Bank West, Hull HU5 5BE T. 01482 351219

Newland Group Medical Alexandra Health Centre, 61 Alexandra Road, Hull HU5 2NT T. 01482 344111

The Springhead Medical Centre 376 Willerby Road, Hull HU5 5JT T. 01482 352263

Dr K V Gopal Bransholme Health Centre Goodhart Road, Bransholme, Hull HU7 4DW T. 01482 823232

Holderness Health Surgery 700 Holderness Road, Hull HU9 3JA T. 01482 335234

Northpoint Medical Practice Goodhart Road, Bransholme, Hull HU7 4DW T. 01482 836040

The Wilberforce Surgery 6-10 Story Street, Hull HU1 3SA T. 01482 344265

Dr L Witvliet Marfleet Lane Surgery 358 Marfleet Lane Hull HU9 5AD T. 01482 781032

James Alexander Family Practice Godhart Road, Bransholme, Hull HU7 4DW T. 01482 336026

Princes Medical Centre Princes Court, Princes Avenue Hull HU5 3QA T. 01482 342373

Wolseley Medical Centre Londesborough Street, Hull HU3 1DS T. 01482 335300

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Your Primary Health in East Riding Accident & emergency department (A&E) Visiting the accident and emergency department should only be considered in emergencies and lifethreatening situations which could include: loss of consciousness, fits, chest pain, breathing difficulties and severe bleeding. If you require emergency treatment call 999 or visit the emergency department immediately.

Hull Royal Infirmary Anlaby Rd, Hull HU3 2JZ Tel: 01482 875875 Scunthorpe General Hospital Cliff Gardens, Scunthorpe, DN15 7BH Tel: 01724 282282 Scarborough General Hospital Woodlands Drive, Scarborough YO12 6QL Tel: 01723 368111 York Hospital Wigginton Road, York YO31 8HE Tel: 01904 631313 If you have an urgent injury or illness that is not serious, life or limb threatening, then the nearest Urgent Treatment Centre or 8 to 8 Centre can provide assessment, advice and/or treatment.

You can walk into an Urgent Treatment Centre.

However, you do need to book an 8 to 8 appointment by ringing NHS 111.

Urgent Treatment Centres Urgent Treatment Centres are open 7am to 11pm, 7 days per week.

Beverley Urgent Treatment Centre East Riding Community Hospital Swinemoor Lane, Beverley HU17 0FA Bridlington Urgent Treatment Centre Entrance A - Bridlington Hospital Bessingby Road, Bridlington YO16 4QP Goole Urgent Treatment Centre Goole and District Hospital Woodland Avenue, Goole DN14 6RX

8 to 8 Centres 8 to 8 Centres are open from 8am to 8pm, 7 days a week.

Driffield 8 to 8 Centre Alfred Bean Community Hospital Bridlington Road, Driffield YO25 5JR Withernsea 8 to 8 Centre Withernsea Hospital Queen Street, Withernsea HU19 2QB

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Accessing mental health services in East Riding East Riding Emotional Wellbeing Service.

Clients can be referred through their GP which means GPs may be able to offer additional advice and support.

Referrals can also be received through a health visitor or other health and social care professionals via the Rapid Response Service.

You can self refer using the following options: Tel: 01482 335451 Text TALK to 60163 Email: HNF-TR.SelfReferral@nhs.net www.iaptportal.co.uk/erew.html

Think Pharmacy Minor Ailment Service Many pharmacies now have a consultation area where you can discuss health concerns in private.

Some of the services available from your local pharmacy include help for: • Emergency contraception (morning after pill) • Raised temperature/fever • Coughs, colds, flu • Ear infections and earache • Urine infections and cystitis • Diarrhoea/vomiting • Skin infections/rashes/allergic reactions • Conjunctivitis • Emergency repeat prescription service

Dental services Emergency Dental Services (normal working hours).

If you have a dental emergency, and do not have a regular dentist, call 01482 335409 for details of Hull dentists accepting emergency appointments or 01482 650700 if you live in the East Riding. Information is also available via NHS Direct - call 0845 46 47 or visit www. nhsdirect.nhs.uk If you require emergency dental treatment the Dental out of hours service can be accessed via NHS 111

Mobile Eye Tests If you qualify for a free NHS sight test, you may be entitled to NHS-funded mobile services where the ophthalmic practitioner comes to visit you, at home, at a day centre, at a residential or care home Call 111 to find out who provides mobile sight tests in your area.

GPs & Surgeries

GPs & Surgeries

GPs & Surgeries

GPs & Surgeries

Beverley & Molescroft Surgery 30 Lockwood Road, Molescroft, Beverley HU17 9GQ T. 01482 888690

Manor House Surgery Providence Place, Bridlington YO15 2QW T. 01262 602661

Dr C M Vincini & Partners 22A High Street, Nafferton, Driffield YO25 4JR T. 01377 256066

Church View Surgery Market Hill, Hedon HU12 8JE T. 01482 899348

Dr A R M Kelly & Dr B L Bawn The Surgery, Samman Road, Beverley HU17 0BS T. 01482 862474

Manor House Surgery Chapel Street, Bridlington YO15 1LQ T. 01262 602661

Leven & Beeford Medical Rectory Lane, Beeford, Driffield YO25 8BA T. 01262 488234

Hedon Group Practice Market Hill House, 4 Market Hill, Hedon HU12 8JD T. 01482 899111

Dr H S Suri & Partners Minstergate Surgery, Lincoln Way, Beverley HU17 8RH T. 01482 881824

Practice One Medical Centre Station Avenue, Bridlington YO16 4LZ T. 01262 670683

The Medical Centre, Cranwell Road, Driffield YO25 6UH T. 01377 243055

Hessle Grange Medical The Grange PCC, 11 Hull Road, Hessle HU13 9LZ T. 01482 645295

Dr Underwood & Partners The Health Centre Manor Road, Beverley HU17 7BZ T. 01482 862733

Practice Two Medical Centre Station Avenue, Bridlington YO16 4LZ T. 01262 670690

The Park Surgery 6 Eastgate North, Driffield YO25 6EB T. 01377 272747

Park View Surgery 87 Beverley Road, Hessle HU13 9AJ T. 01482 648552

Greengates Medical Group 25 Greenwood Avenue, Beverley HU17 0HB T. 01482 881517

Practice Three Medical Centre Station Avenue, Bridlington YO16 4LZ T. 01262 670686

Wetwang Surgery 48 Southfield Road, Wetwang Driffield YO25 9XX T. 01377 243055

Peeler House Surgery 1 Ferriby Road, Hessle HU13 0RG T. 01482 646581

Leven & Beeford Medical 29 High Stile, Leven, Beverley HU17 5NL T. 0196 4542155

Brough Surgery 4 Centurion Way, Brough HU15 1AY T. 01482 667108

Bartholomew Medical Group Goole Health Centre Woodland Avenue, Goole DN14 6RU T. 01405 767711

Eastgate Medical Group 37 Eastgate, Hornsea HU18 1LP T. 01964 530350

North Beverley Medical Centre Pighill Lane, Woodhall Way, Beverley HU17 7JY T. 01482 882546

Gilberdyke Health Centre Thornton Dam Lane, Gilberdyke, Brough HU15 2UL T. 01430 440225

Beech Tree Surgery Carlton Surgery High Street, Carlton, Goole DN14 9LY T. 01405 861290

Market Weighton Practice 10 Medforth Street, Market Weighton YO43 3FF T. 01430 875353

Old Fire Station Surgery The Old Fire Station, Albert Terrace, Beverley HU17 8JW T. 01482 862236

South Cave Medical Practice 67 Ferry Road, South Cave, Brough HU15 2JG T. 01430 424764

Howden Medical Centre Pinfold Street, Howden Goole DN14 7DD T. 01430 430318

Dr Robert Mitchell 15 School Lane, North Ferriby HU14 3DB T. 01482 634004

The Wolds Primary Care Bridlington Hospital, Bessingby Road, Bridlington YO16 4QP T. 01262 423464

Cottingham Medical Centre 17-19 South Street, Cottingham HU16 4AJ T. 01482 622740

Montague Medical Practice Fifth Avenue Goole DN14 6JD T. 01405 800600

Pocklington Group Practice The Beckside Centre 1 Amos Drive, Pocklington YO42 2BS T. 01759 302500

Field House Surgery Chapel Street, Flamborough, Bridlington YO15 1LQ T. 01262 850172

Dr Jannette Robson The Chestnuts, 45 Thwaite St, Cottingham HU16 4QX T. 01482 847250

Old Goole Branch Alfreds Place, Swinefleet Road Goole DN14 5RL T. 01405 780422

South Holderness Medical Queen Street, Withernsea HU19 2PZ T. 01964 613221

Field House Surgery 18 Victoria Road, Bridlington YO15 2AT T. 01262 673362

Hallgate Surgery Cottingham Clinic 168 King Street, Cottingham HU16 5QJ T. 01482 845832

The Snaith & Rawcliffe Medical The Marshes, Butt Lane Snaith, Goole DN14 9DY T. 01405 863190

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Your Life Care and Support Domiciliary Care

Your Life Home Care Services provide one to one domiciliary care support in the community or home helping with social, creative and leisure activities during the day, evenings and weekends Emergency cover & respite Help to achieve independence Support with personal care Night sitting Encouragement and personal development

Supported Living

Our Supported living service helps you live the life you want in your own home knowing there is always someone close by in an emergency.

You choose who you live with (if anyone) You choose where you live We support you with day to day activities such as: Personal Care, Health and Hygiene, Paying Bills, Shopping, Cooking and much more.

Out in the Community Here at Your Life Care and Support we strongly believe access to the community is a very important part of members development.

To find our more or to arrange a visit please contact our friendly team on

01482 341159 or email

enquiries@yourlifecareservices.co.uk www.yourlifecareservices.co.uk 17

We go out multiple days a week and its completely up to members on where they wish to go!

Families and clients can access our services via direct payment, personal health budget or privately funded. We welcome all enquiries.

Willerby Road Centre

16 Willerby Road | Hull | HU5 5JJ

Your Lives UK Limited CQC overall rating

Good

Kingston upon Hull's leading provider of support services for people with learning disabilities & complex behaviour needs No two days are ever the same at Your Life Care and Support Day Centres Your Life Care and Support has two day support units where we specialise in assisting adults with learning disabilities to access enjoyable social and recreational activities both in house and out in the community.

We encourage the people who use our day support to become as actively involved as possible in deciding which different activities they want to do, so if you happen to have any new and creative ideas, please let us know!

Here are some of the activities we have participated in recently: A visit to the set of Emmerdale York Maze John Bull Rock Factory Leeds Armouries Day trips to the sea side National Science and Media Museum We also participate in activities closer to home some favourites are Swimming, Trampolining, Horse Riding, Adapted Cycles at East Park, Cinema Trips and Pub Lunches. We have something for everyone!

Supporting Carers Our Day Care services provide an affordable friendly, fun, community focussed atmosphere for a range of care needs.

Your Life Care and Support gives Carers a day off with the peace of mind knowing that the person they care for can enjoy a great day out, the opportunity to meet new friends and participate in various activities.

Bransholme Centre North Point Shopping Centre | 76 Goodhart Road | Hull | HU7 4EF

To find our more or to arrange a visit please contact our friendly team on

01482 341159 or email

enquiries@yourlifecareservices.co.uk www.yourlifecareservices.co.uk 18

Your right to social care & support Local authorities have a duty to assess anyone who appears to have care and support needs.

Your local authority should: • assess your needs and give you advice, whatever your financial circumstances • provide information about services and support options available to you in your area • give you a carer’s assessment if you are an unpaid/family carer The assessment by the local authority is important because it helps them work out what your difficulties are and what services will help you most.

Often, only minor assistance is needed – such as meals on wheels and help with washing or dressing, yet these services could make a big difference to your life If your local authority decides you are eligible for social care support, they will carry out a financial assessment to determine how much you will need to pay towards your care, if anything.

If you are assessed by social services and are found to be eligible for support, the next stage is to draw up a care and support plan, or in the case of a carer with eligible needs, a support plan.

What is a Care Plan?

A care plan (sometimes called a care and support plan, or support plan if you’re a carer) sets out how your care and support needs will be met. You should be fully involved in the preparation of your care plan, and you and anyone else you request should also get a written copy. The care plan must set out: • the needs identified by the assessment • whether, and to what extent, the needs meet the eligibility criteria • the needs that the authority is going to meet, and how it intends to do so • for a person needing care, for which of the desired outcomes care and support could be relevant •

for a carer, the outcomes the carer wishes to achieve, and their wishes around providing care, work, education and recreation where support could be relevant

Your care plan should help you to: • live independently • have as much control over your life as possible • participate in society on an equal level, with access to employment and a family life • have the best possible quality of life keep as much dignity and respect as possible

Understanding the national eligibility criteria for care and support?

The eligibility threshold for adults with care and support needs is based on identifying how a person’s needs affect their ability to achieve relevant outcomes, and how this impacts on their wellbeing.

Local authorities must consider whether the person’s needs: • arise from or are related to a physical or mental impairment or illness • make them unable to achieve two or more specified outcomes • as a result of being unable to meet these outcomes, there is likely to be a significant impact on the adult’s wellbeing

An adult’s needs are only eligible where they meet all three of these conditions.

• the personal budget

The specified outcomes measured include:

• information and advice on what can be done to reduce the needs in question, and to prevent or delay the development of needs in the future

• managing and maintaining nutrition, such as being able to prepare and eat food and drink

Your care plan should be individual to you, and you should be allowed to have as much involvement in the development of your plan as you wish.

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• maintaining personal hygiene, such as being able to wash themselves and their clothes • managing toilet needs

• being able to dress appropriately, for example during cold weather • being able to move around the home safely, including accessing the home from outside • keeping the home sufficiently clean and safe • being able to develop and maintain family or other personal relationships, in order to avoid loneliness or isolation • accessing and engaging in work, training, education or volunteering, including physical access • being able to safely use necessary facilities or services in the local community including public transport and recreational facilities or services • carrying out any caring responsibilities, such as for a child Local authorities do not have responsibility for providing NHS services such as patient transport, but they should consider needs for support when the adult is attending healthcare appointments.

The local authority should not refuse to meet eligible needs on the grounds of cost, although if there is more than one option, it is allowed to choose what it believes is the most cost effective one.

If your needs do not meet the national eligibility criteria, the local authority still has to give you information and advice on what support might be available in the community to support you.

Adult Social Care To access adult social care contact: East Riding Social Care Services County Hall, Cross Street, Beverly, North Humberside, Yorkshire, HU17 9BA Tel: 01482 39 39 39 www2.eastriding.gov.uk Hull Adult Social Care The Wilson Centre, Alfred Gelder Street, Hull HU1 2AG Monday, Tuesday, Thursday, Friday 9.30 am - 4.30pm Wednesday 10.30am - 4.30pm Saturday 10.00am - 1.00pm Tel: 01482 300 300

What is Social Care?

Many people’s first impression or thoughts of social care might be a residential care home. In fact, there’s a wide variety of social care services available and most people will be able to have care provided in their home.

The kind of social care support you can get depends largely on your needs. This means the type of condition you have, or the severity of your disability.

For example, if you have trouble walking, you may simply require some equipment to help you remain mobile and independent.

But if you develop a condition that seriously affects your mental capacity or your ability to move and look after yourself, you are likely to need a much wider range of social care services. It is worth taking time to think about your specific needs and what you think you might need to help you achieve the best quality of life you can.

Care and support services might typically include: Equipment to enhance your independence The ability for you to remain independent sometimes hinges on small factors and tools, such as a jar gripper (to help you remove lids) or ways to raise your seat (so that you can get up more easily).

Equipment can also help with weightier issues, for example, hoists to help people with mobility problems get on and off chairs or toilets, or in and out of the bath or bed. The equipment you may be able to access could include monitoring devices that check whether you have left the house if you have a condition, such as dementia, that causes confusion and wandering. Find out more in alarms and telecare.

Help in your home You may want to have someone who can come to your home and give you the support you need to live your life. This can include help with tasks such as getting dressed, help with using the toilet, washing, preparing and eating food, cleaning and laundry, getting out and about, and taking part in leisure and social activities.

Find out more about homecare.

If you are unable to manage in your home, even with help and assistance, you may need to consider whether you should move to a care or nursing home.

Your local authority will be able to provide you with information and advice on what services are available in your local area.

Community support and activities Some social care services can be provided to help you continue to play an active role in your community and to get out and about and do the things you want to do. For example, you may want to work or to partake in religious or cultural events such as a festival or a sports match. Social care services may be able to support you in a wide range of ways to enable you to continue to do these things, for example a community transport service.

Your local authority will be able to provide you with information and advice on what services are available in your local area.

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Your right to social care & support Day centres

Financial support

Day centres provide meals and an opportunity to socialise and do activities that might not be available at home and may provide respite for Family Carers

If you are in need of social care you may be able to get information and advice on how to cover the additional living costs you may incur. For example, you may be able to access certain financial benefits for daily living, or be able to access funding from charities to cover the costs of expensive equipment. Your local authority should be able to talk you through some of these money matters as part of your social care assessment.

Your local authority will be able to provide you with information and advice on what services are available in your local area.

Adaptations to your home A common way that social care can support ill or disabled people to live independently at home is simple adaptations to the home. If you have difficulty living at home because of your condition, it is often a better option to improve your home than to move somewhere new.

For example, depending on your condition, you might be able to get lowered kitchen surfaces and storage, wider doorways to accommodate wheelchairs or walking frames, or improved flooring to prevent trips and falls.

Your local authority will be able to provide you with information and advice on what services are available in your local area.

Residential care If living at home is no longer a realistic or practical option, you may want to consider residential care.

There are many different types of ‘residential care’ – it may mean a permanent move into a care home for older people, or it could be a stay in a home for younger adults with disabilities, or a home for children.

Residential care may be privately owned, or run by a charity or the local authority.

The main types of residential options are: • Residential care homes • Residential care homes with nursing care • Extra care and sheltered housing • Supported living • Retirement villages Deciding on a long-term stay in residential care is a significant decision financially, practically and emotionally. You will need to think about your own preferences and decide what services will meet your needs now, as well as being flexible enough to take account of your future care needs. It is not always an easy decision. Independent advice can be important in helping you make the right decision, taking into account all the important factors.

Your local authority will be able to give you details of information services they commission locally. Many local and national charities will also be able to provide information and advice.

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Information & advisory services and advocacy People who need care may have difficulty in being able to exert their rights, get the services they need and are entitled to, or simply not know or understand what is available to them. Information and advice are often a key part of any care assessment that your local authority undertakes.

This information could go a long way to helping you get the support you need.

Charities are another great source of social care information – particularly those associated with conditions, such as the Alzheimer’s Society, Mind, or Scope, but also those related to different aspects of care, such as Carers UK or Independent Age. Some people may find that an advocacy service can help them exert their rights, particularly if you have a disability and you believe you are treated unfairly. An advocacy service can act as a champion to ensure you get fair and equal treatment and access to services.

Support for carers If you look after a person who is disabled, has a longterm health condition or is elderly and frail, you are a carer. Carers can get help with their caring role, and by enabling the person they care for to get the support they need, they can make their own life easier.

For example, it’s important that carers have time for themselves, and one of the best ways to arrange breaks from caring is to ensure that you have had a carer’s assessment. This will help identify how substantial and demanding your caring is and how much support you are likely to need.

Other care support You may also want to think about whether you need healthcare support if you have care needs relating to an ongoing health condition. If this is the case, then it is worth considering whether the NHS can offer any treatment, medical equipment or support that can help you live more fully with your condition

Delbrook House Residential care and support

Residential care and support for vulnerable young adults with a learning disability Delbrook House strives to maintain a family-style environment where the residents’ comfort and happiness is of paramount importance • You will be treated with dignity and respect at all times.

• Your right to privacy and freedom of choice will always be upheld.

• You will be actively encouraged and supported to reach your own level of independence.

• You will be given carefully monitored, highly personalised support whenever you require it.

• Your cultural and emotional needs will be respected.

• You will be a welcome part of a very caring and happy environment.

You will be at HOME…

Rosemary Kay

Registered Manager

Respite Room Available

Tel: 01482 343463 www.delbrookhouse.co.uk

Delbrook House CQC overall rating

Good

Delbrook House | 21-23 Marlborough Avenue | Princess Avenue | Hull | East Yorkshire | HU5 3JP

Happy Feet Hull Affordable Foot Care in the Comfort of Your Own Home

Providing quality foot care and advice to clients throughout the local area, including many diabetic, disabled and senior citizens.

For the treatment of:

• Toe Nail Trimming • Ingrowing Toenails Free • Callus Treatments Initial Consu ltati • Verrucas • Corns and on • Fungal Infections Assessmen t • Athletes Foot Alison Whitfield DipCFHP MPSPract • Friendly Professional Service • Evening Appointments By Arrangement • Group Booking Discounts

Get in touch today

Telephone: 07525 353538 Visit our website: www.happyfeethull.co.uk 22

How domiciliary care services can help Domiciliary care services provide careworkers or personal assistants who can visit your relative at home to help with a wide range of jobs, including:  getting out of bed in the morning  washing / dressing  maintaining personal appearance, such as brushing your relative’s hair  help and support with toileting, helping using continence aids  preparing meals and drinks  help with eating and drinking  picking up prescriptions giving, or prompting to take, prescribed medication  health-related tasks, as agreed with medical practitioners or community nursing nurses  nursing care from a registered nurse  shopping (either with, or on behalf of, your relative)  collecting pensions  helping with money, managing and paying bills  getting out of the house and meeting friends  supervision and companionship  getting settled for the evening and going to bed.  cleaning: regular kitchen or bathroom cleaning or one-off spring cleans, vacuuming the home or cleaning floors, tidying and dusting  doing the washing-up  laundry  dog-walking  gardening  general home maintenance.

Assistance can make a huge difference, not only to the life of your loved one, but also to you as a Carer. The level of support and care in the home that each person needs will vary. Your relative might need assistance with some, or all, of the above tasks; they might need care for only one hour a week, a couple of hours a day, or to have a full-time or live-in careworker.

Home care services can be used temporarily – for example, while your relative recovers from an illness or operation – or long term. One of the benefits of home care services is their flexibility, which allows your relative to choose the right level of help and support for them.

Local authorities have an obligation to provide some services, including personal care or preparing meals for those who have no other way of getting a meal, but they are unlikely, in most cases, to provide help with household tasks except where it is part of a more complex care arrangement.

If your relative needs help with cleaning and gardening, or personal assistance to help with shopping and paying bills, it is likely that they will have to look elsewhere, although local authorities can be helpful in providing advice and information.

23

Adka Independence 426 Holderness Road, Hull HU9 3DW T. 01482 215283

Swanton Community Care 226 Boulevard, Hull HU3 2UE T. 07786 551827

ARU Homecare S15, K C Lightstream Stadium, Preston Road, Hull HU9 5HE T. 01482 379515

Trinity Healthcare Limited Grosvenor House, 102 Beverley Road, Hull HU3 1YA T. 01482 581581

Allied Healthcare Hull U5, Marfleet Environmental IP, Hedon Road, Hull HU9 5LW T. 01482 798669

Westwood Care & Support Birchwood Business Centre, 303 Hull Road, Anlaby Common, Hull HU4 7RY T. 01482 629506

Avocet Trust Domiciliary 60-62 Clarence Street, Hull HU9 1DN T. 01482 329226

Wishes Care and Support 153 Fairfax Avenue, Hull HU5 4QZ T. 01482 449735

Humber Healthcare Chamberlain BC, Chamberlain Rd, Hull HU8 8HL T. 01482 222264

Your Lives UK Limited 16-18 Willerby Road, Hull HU5 5JJ T. 01482 341159

HICA Homecare - Hull U1-4 Anchor Court, 160 Francis St, Hull HU2 8DT T. 01482 782929

Independent Home Living 61 Eastgate, Beverley HU17 0DR T. 01482 882997

Humbercare Ltd Hull Office 81 Beverley Road, Hull HU3 1XR T. 01482 586633

The Wilf Ward Family Trust Domiciliary Care East Riding Reed House, Annie Reed Road, Beverley HU17 0LF T. 01482 880099

NL Group Limited 3 Earls Court, Henry Boot Way, Hull HU4 7DY T. 01482 606040

Allied Healthcare Bridlington Bridlington BP, Bessingby IE, Bridlington YO16 4SJ T. 01262 401567

Royal Mencap Society - Hull KC Lightstream Stadium, Preston Road, Hull HU9 5HE T. 01482 379510

Burlington Home Care Lancaster Road, Carnaby, Bridlington YO15 3QY T. 01262 609865

Springfield Healthcare (Hull) 27 Bourne Street, Hull HU2 8AE T. 01482 348286

Housing & Care 21 Applegarth Crt, Applegarth Lane, Bridlington YO16 7NE T. 03701 924031

Stonham Kingston House 220 Rosmead Street, Hull HU9 2TD T. 01482 787549

Integrity Home Care Limited 100 High Street, Bridlington YO16 4QA T. 01262 606036

Wolds & Coast Domiciliary Grove Centre, 78 Bessingby Rd, Bridlington YO16 4SH T. 01262 400789

Wolds & Coast Domiciliary Cornerstones, 1 Airmyn Road, Goole DN14 6XA T. 01405 761700

East Riding Quality Home Care Raby Lodge, 26 Cave Road, Brough HU15 1HL T. 01482 635433

Advanced Care Yorkshire 8 Waterside Business Park, Livingstone Road, Hessle HU13 0EG T. 01482 219808

Opieka Limited Office Raby Lodge, 26 Cave Road, Brough HU15 1HL T. 01964 227010

Caremark (East Riding) 4 Priory Court, Saxon Way, Hessle HU13 9PB T. 01482 579579

The Green Home Care The Green, Ings Lane, Ellerker Brough HU15 2DP T. 014304 22262

Direct Health (Hessle) 3 Iridium Court, Saxon Way, Priory Park West, Hessle HU13 9PF T. 01482 427800

Community Support Services 47-49 Manorfield Road, Driffield YO25 5JE T. 01482 395277 Home Sweet Home Care Agency Unit 12, Brook Street, Driffield YO25 6QP T. 01377 255005

Staff Call UK Ltd No.1 The Weir, Hessle HU13 0SB T. 01482 238684

Stonham Albion House 9 Albion Street, Driffield YO25 6PZ T. 01377 252531

Sherbutt Home Care Services Sherbutt View, 104a Yapham Rd, Pocklington YO42 2DX T. 01759 301790

Elizabeth Homecare Limited 16 Carlisle Street, Goole DN14 5DU T. 01405 761800

Holderness Home Care Limited 60 Queen Street, Withernsea HU19 2AF T. 01964 204815

The Goddards Home From Home Care Goole Road, West Cowick, Goole DN14 9DJ T. 01405 860247

Shores Homecare Limited 29-31 Seaside Road, Withernsea HU19 2DL T. 01964615190

New Concept Care Market Weighton, 9-11 Southgate, Market Weighton YO43 3AF T. 01430 876000

The Wilf Ward Family Trust Domiciliary Care The Courtyard, Boothferry Road, Goole DN14 6AE T. 07796 135696

Always read the most recent CQC inspection report. Ratings are updated regularly. All care providers listed are rated good or higher on CQC. Data correct at time of print date.

Opieka L imited CQC o verall rating

Good

We offer a truly personalised Home Care service, tailored to your needs.

From a few hours a day, up to 24 hours 7 days a week, we provide a full care service to match the needs of the individual.

• Elderly & Dementia Care • Companionship • Home Help • Respite Breaks • Personal Care • Home from Hospital • Learning Disability Support

01964 227010 www.opieka.co.uk

Westwood Care & Support Services Yorkshire Ltd

Westwoo d

Care & Su

CQC o Services pport verall rating

Good

We specialise in the following care: • • • •

Learning & Physical Disabilities Mental Health Complex Health Needs Older People

• • • •

Palliative Care Children and their families Long Term Conditions Sensory Loss

Call us on 01482 629 506

www.westwoodcareandsupportservices.com

• Personal Care • Dementia Care • Support with Meals E A S T R I D I N G • Assistance with Medication • Shopping/Trips Out Quality Home Care Ltd • Household Tasks Assistance "Professional, friendly • Lifestyle Support quality care" • Sitting Service

Tel: 01482 635433

www.eastridinghomecare.com

East Rid

ing Qua

CQC o lity Home Care Lt d verall rating G

ood

24

How to choose a good care home You need to make sure it’s got everything you need, in a place you’ll be happy, at a price you can afford. Deciding to make the move to a care home can be a difficult decision and families usually play a vital role in helping their relatives pick the right one.

Choosing a home in a hurry is never a good idea but often there can be pressure to find somewhere quickly, especially if a hospital is keen to discharge a patient.

If there is a strong possibility that your loved one may need greater levels of care in the future, it can be wise to choose a home where this extended care is possible.

If your funding is local-authority assisted, check that they will accommodate you at the local authority rate or whether a top-up would be required and always ask what extras you might have to pay for.

Some homes are very large and this can have its advantages, such as better entertainment facilities, including having a minibus and obviously, a wider social circle. If your relative is quiet and shy, they may be better off in a much smaller home.

Average cost of Residential Care in East Yorkshire 2018/19: £108.27 per day £760.00 per week £39,520 per year Average cost of Nursing Care in East Yorkshire 2018/19: £127.14 per day £890.00 per week £46,280 per year

Try to Plan Ahead Visit a number of homes before making a final choice.

First impressions are important - are you greeted in a friendly way when you arrive? Is it clean ,pleasantly decorated and furnished? Are there any unpleasant smells? Spend enough time at the home to get a good idea of what it is like

Tips  Do residents appear happy and responsive?

Are they properly dressed and well-groomed?

Do they seem alert and interested?  Are chairs arranged in groups to encourage talking rather than placed in a circle round the outside of the room?  Is there more than one room where residents can sit or where they can be quiet or see visitors?  Does the manager have a friendly manner with staff and residents?  Are visitors welcomed at any time ?

Before making the final decision about a care home get as much information as possible so you can compare homes and make sure they meet your requirements.

25

Look at the latest inspection reports from the regulators, CQC for evidence of high staff turnover.

This might suggest that staff are not happy with their employment. If the home doesn’t treat its staff well, can you trust them to provide the best care for you or your relative? Always ask to meet the staff before entering into an agreement.

Your right to choose your care home and its location If the local authority assess your needs and assist with your care home placement, you should be told about your right to choose your care home and its location, subject to certain conditions. This is based on the choice of accommodation regulations.

Where you express a preference for a particular home and specified conditions are met, the local authority must provide, or arrange for, the provision of your preferred accommodation. Additional costs may need to be met by you or another person, called a ‘top-up’.

This right covers care homes and nursing homes, as well as assisted living and shared lives accommodation, in England.

Conditions for approval Once assessed as requiring a care home, you have a right to choose between different providers of that type of home as long as:  the home is suitable for your assessed needs  to move would not cost your local authority more than your personal budget for that type of home  the home is available, and  the care home is willing to enter into a contract with your local authority to provide care at your personal budget on the local authority’s terms and conditions.

Your choice must not be limited to settings or individual providers which your local authority already operates in, or contracts with, or those within the local authority’s geographical boundary.

If you choose a place outside your local authority area, they must arrange your preferred accommodation and should consider the cost of care in that area when setting your personal budget.

Written reasons for refusal If the local authority refuse to, or is unable to, arrange a place in your preferred accommodation, they must provide written reasons.

The benefits and drawbacks of care homes If your needs can no longer be met at home, there are benefits to moving to a care home. Although there may be downsides too, knowing what to expect can help you make realistic decisions.

The benefits ...  Safety: there is always someone around.  Staff on duty 24/7: in a residential care home, someone is on call at night. In a nursing home, care is provided 24 hours a day.  A room of their own room: your relative can usually personalise this with their own furniture, pictures and ornaments.  Meals: regular meals provided, nutritional needs met.  Companionship: opportunity to socialise with others of their own age and take part in organised activities or outings, where available.  Peace of mind for family that a vulnerable older relative is being taken care of and is not living alone.  Supervision of medication.  No worries about household bills or upkeep.  Better living conditions: the physical environment may be better – safe, warm and clean.

The drawbacks ...  Choice: there may be a limited choice of homes with a vacancy for your relative, depending on their circumstances.  Unfamiliar surroundings.  Loneliness and loss of contact with neighbours and friends.

Ryehill

COUNTRY LODGE

 Emotional effect: families can feel guilty that they are not looking after their relative themselves, even though this may no longer be practical.  Your relative may feel rejected: it can help if you talk things through beforehand, possibly explaining that you or other family members are unable to give them the care that they need. Regular contact once they’ve moved in will also help.  Loss of independence, although a good home should encourage your relative to be as independent as they can be.  Lack of privacy: this might be difficult for your relative to adjust to.  Small living space: your relative won’t be able to take all of their furniture and personal possessions with them.  Variations in care: all homes have to achieve a minimum standard to ensure they can be registered, but quality of care may vary from home to home.

Doing your research and asking around for recommendations, should help you avoid the less suitable ones (see Choosing a care home).  Cost: care homes can be very costly, particularly if you have to fund your own care. If relying on local authority funding, you must be assessed as needing a care home. Sometimes you and the local authority might disagree on what is needed.

Set in a beautiful countryside location you can be confident that your loved ones receive all the care that they deserve at Ryehill Country Lodge.

Why choose us ...

All Rooms En-suite In-house Shop with Coffee & Tea Bar Activities & Regular Days Out

As well as permanent 24 hour care we offer a day care service with transport and short time Ryehill C ountry L respite care for those who may need a break or CQC o o verall dge rating company during the day.

Good Our aim is to provide a homely environment, where residents can enjoy the garden, lounge and all communal areas at their leisure, or feel free to retire to their rooms, as and when they wish.

Why not arrange a visit and see for yourself!

We think you'll find we're ideally suited to meet your needs.

Specialist Residential Dementia Care and Day Care Centre

Tel: 01964 624245

Ryehill Country Lodge | Pitt Lane | Ryehill | Hull | HU12 9NN 26

Care Homes There are four basic types of care homes Residential Care

Provide living accommodation with meals in a dining area and help with personal care, such as washing and dressing.

Nursing Homes

Everything that is in a residential care home together with medical care from a qualified nurse who is on site 24 hours a day.

Care Homes with Dementia Care

They are designed to make people with dementia feel comfortable and safe.

Dual-registered Care Homes Residential & Nursing They accept residents who need both personal care and nursing care. This means that someone who initially just needs personal care but later needs nursing care won’t have to change homes.

By law, care providers have to display the ratings the Care Quality Commission give them. They must display them in the places where they provide care, somewhere that people who use their services can easily see them.

They must also show their ratings on their website, if they have one.

To read inspection reports visit www.cqc.org.uk

Care home contracts Once you’ve decided on a care home, you’ll need to sign a contract to agree terms. Before you sign, it’s essential to read the contract carefully and understand what you’re agreeing to.  Self-funding: if your relative is paying for their own care, the contract will be between them and the care home.  Local-authority payment: if the local authority is funding your relative’s care, the contract will be between the local authority and the care home.  Shared payment: if you or someone else is paying a top-up fee to the care home, there will be two contracts. One between whoever is paying the top-up and the local authority, and another between the local authority and the care home.

If your relative is responsible for signing the contract, it might be helpful to suggest that you go through the paperwork together. If you have a power of attorney, you might need to sign on behalf of your relative A care home contract should cover:  the cost of care, including the notice period for any increases  any deposits or advance payments required  details of any trial period offered  what is and isn’t covered by the care home insurance  the type of accommodation provided  the level of care to be provided  any additional fees and charges that may be incurred  the cost and details of any extra services, such as meals, laundry, personal care (eg hairdressing, chiropody), television and phone bills  what happens if residents are temporarily absent from the care home (eg in hospital)  the terms of cancellation of the contract, both on your part and on that of the care home, including the required notice period  the complaints procedure.

KNOW YOUR RIGHTS!

As a resident in a care home, you should expect: • The right to be treated politely and with dignity • The right to privacy for yourself, and your relatives and friends when they visit • The right to deal with your own finances and spend your money how you choose • The right to eat food that's prepared in line with your faith and to worship when and where you want to be • The right to choose the food that you eat, and to be given the time and space to relax and enjoy your meal • The right to choose when you get up in the mornings and go to bed at night • The right to complain if you're unhappy with your care 27

Old Age 65+ & Dementia KEY | R Residential | N Nursing | D Dementia | O Old Age | B Number of Beds Amberdene Lodge R  N D  O  B 25 40-42 Boulevard Anlaby Road, Hull HU3 2TA T. 01482 587774

Dales House R  N D  O  B 7 304 Cottingham Road, Hull HU6 8QA T. 01482 343601

Kesteven Grange R  N D  O  B 54 Kesteven Way, Kingswood, Hull HU7 3EJ T. 01482 837556

Somerville House R  N D  O  B 18 262-264 Boulevard, Hull HU3 3ED T. 01482 210368

Ashdale Lodge Residential R  N D  O  B 37 2 Wheeler Street, Anlaby Road, Hull HU3 5QE T. 01482 352938

Elm Tree Court Care Home R  N D  O  B 72 344 Preston Road, Hull HU9 5HH T. 01482 788447

Lake View Manor R  N D  O  B 26 29-30 Pearson Park, Hull HU5 2TD T. 01482 447476

St Clare House R  N D  O  B 29 Bourne Street, Hull HU2 8AE T. 01482 229700

Beverley Court Residential R  N D  O  B 30 334-336 Beverley Road, Hull HU5 1LH T. 01482 449296

Fern Lea Residential Home R  N D  O  B 19 52 Pearson Park, Hull HU5 2TG T. 01482 441167

Maybury Court Residential R  N D  O  B 28 802-808 Holderness Road, Hull HU9 3LP T. 01482 704629

Sunningdale R N  D  O  B 36 Birkdale Way, New Bridge Road, Hull HU9 2BH T. 01482 587924

Castle Keep R N  D  O  B 61 Noddle Hill Way, Bransholme, Hull HU7 4FG T. 01482 372402

Hadley Place Residential Home R  N D  O  B 29 301-303 Anlaby Road, Hull HU3 2SB T. 01482 212444

Priory Grange Care Home R  N D  O  B 41 Hessle Road, Hull HU4 7BA T. 01482 504222

Sutton House Nursing Home R N  D  O  B 38 Kingfisher Rise, Ings Road, Hull HU7 4UZ T. 01482 784703

Castle Park R N  D  O  B 27 Noddle Hill Way, Bransholme, Hull HU7 4FG T. 01482 372404

Haworth Court Residential R  N D  O  B 37 Emmott Road, Beverley High Road, Hull HU6 7AB T. 01482 801509

Queensgate Care Home R  N D  O  B 40 The Boulevard, Hull HU3 2TA T. 01482 211112

West Park Care Home R  N D  O  B 40 1-5 Selby Street, Hull HU3 3PB T. 01482 589589

Castle Rise R N  D  O  B 40 Wawne Road, Sutton-on-Hull, Hull HU7 4YG T. 01482 839115

Highfield Resource Centre R  N D  O  B 34 Wawne Road, Sutton On Hull, Hull HU7 4YG T. 01482 231736

Raleigh Court Care Home R  N D  O  B 56 Cambridge Street, Hull HU3 2EP T. 01482 224964

Westdene Residential Home R  N D  O  B 40 15-19 Alliance Avenue, Anlaby Road, Hull HU3 6QU T. 01482 506313

Cottingham Hall R  N D  O  B 30 195-197 Cottingham Road, Hull HU5 2EG T. 01482 441144

Holderness House R  N D  O  B 33 373 Holderness Road, Hull HU8 8QX T. 01482 702657

Rockliffe Court R  N D  O  B 35 331-337 Anlaby Road, Hull HU3 2SA T. 01482 328227

Wilton Lodge Care Home R  N D  O  B 48 402 Holderness Road, HU9 3DW Hull T. 01482 788033

Country Court R  N D  O  B 34 North Country Court, Southcoates Lane HU9 3TQ T. 01482 702750

Ivanhoe Residential R  N D  O  B 26 1121 Hessle High Road, Hull HU4 6SB T. 01482 566000

Rose Villa Nursing Home R N  D  O  B 36 269- 271 Beverley Road, Hull HU5 2ST T. 01482 472151

Victoria House Residential R  N D  O  B 26 Maldon Drive, Hull HU9 1QA T. 01482 213010

KEY | R Residential | N Nursing | D Dementia | O Old Age | B Number of Beds Always read the most recent CQC inspection report. Ratings are updated regularly. All care providers listed are rated good or higher on CQC. Data correct at time of print date.

28

Old Age 65+ & Dementia KEY | R Residential | N Nursing | D Dementia | O Old Age | B Number of Beds Cedar Grange R  N D  O  B 31 Main Street, Cherry Burton, Beverley HU17 7RF T. 01964 551580

Foresters Lodge R N  D  O  B 69 46 St Johns Avenue, Bridlington YO16 4NL T. 01262 602522

The Waynes - Bridlington R  N D O  B 30 7 Marton Road, Bridlington YO16 7AN T. 01262 672351

Cassandra House R  N D  O  B 43 19 Dunswell Road, Cottingham HU16 4JA T. 01482 876150

Claremont House R N  D  O  B 75 Wingfield Way, Beverley HU17 8XE T. 01482 874044

Holly Lodge Residential Home R  N D  O  B 19 8-10 Station Avenue, Bridlington YO16 4LZ T. 01262 678508

White Rose Lodge R  N D  O  B 38 Lime Kiln Lane, Bridlington YO15 2LX T. 01262 400445

Hallgarth Care Home R  N D O  B 45 Hallgate, Cottingham HU16 4DD T. 01482 842115

Figham House R N  D  O  B 63 Figham Road, Beverley HU17 0PH T. 01482 872926

Mallard Court R  N D  O  B 70 Avocet Way, Kingsmeade, Bridlington YO15 3NT T. 01262 401543

Brough Manor Care Home R  N D  O  B 26 33 Station Road, Brough HU15 1DX T. 01482 668382

Magnolia House R  N D  O  B 96 42 Hull Road, Cottingham HU16 4PX T. 01482 845038

The Old School House R  N D  O  B 31 13 New Walkergate, New Walkergate, Beverley HU17 9EH T. 01482 868118

Meadowfield Lodge R  N D  O  B 24 22 Meadowfield Road, Bridlington YO15 3LD T. 01262 675214

Orchard Court R  N D O  B 43 Bacchus Lane, South Cave, Brough HU15 2ER T. 01430 421549

Overton House - Care Home R  N D  O  B 40 The Garth, Cottingham HU16 5BP T. 01482 847328

Belgrave Court Residential R  N D  O  B 30 12-16 Belgrave Road, Bridlington YO15 3JR T. 01262 673072

Red House - Care Home R  N D  O  B 48 St Annes Road, Bridlington YO15 2JB T. 01262 676836

The Green Residential Care R  N D  O  B 23 The Green, Ings Lane, Ellerker, Brough HU15 2DP T. 01430 422262

Priory Care Residential Home R  N D  O  B 38 11 Priory Road, Cottingham HU16 4RR T. 01482 842222

Bempton Old Rectory R  N D  O  B 17 Vicarage Lane, Bempton, Bridlington YO15 1HF T. 012628 50072

Rosegarth Residential R  N D  O  B 26 30-32 Belgrave Drive, Bridlington YO15 3JR T. 01262 677972

Westerlands Care Village R  N D  O  B 62 Elloughton Road, Elloughton, Brough HU15 1AP T. 01482 667223

Glenfields Care Home R N  D  O  B 28 7 Montgomery Square, Driffield YO25 9EX T. 0137 7254042

Bridlington Lodge R  N D  O  B 20 126 Cardigan Road, Bridlington YO15 3LR T. 01262 676611

Sandy Lane Hotel R  N D  O  B 31 33 Sands Lane, Bridlington YO15 2JG T. 01262 229561

Benjamin Lodge R  N D  O  B 17 46 Northgate, Cottingham HU16 4EZ T. 079213 56595

Northfield Manor R  N D  O  B 45 Long Lane, Driffield YO25 5UT T. 01377 257288

KEY | R Residential | N Nursing | D Dementia | O Old Age | B Number of Beds Always read the most recent CQC inspection report. Ratings are updated regularly. All care providers listed are rated good or higher on CQC. Data correct at time of print date.

29

Old Age 65+ & Dementia KEY | R Residential | N Nursing | D Dementia | O Old Age | B Number of Beds The Limes R  N D  O  B 97 Scarborough Road, Driffield YO25 5DT T. 01377 253010

The Old Vicarage at Airmyn R  N D  O  B 22 75 High Street, Airmyn, Goole DN14 8LD T. 01405 763699

Woodleigh Manor Residential R  N D  O  B 34 Woodleigh Manor, Westhill, Hessle HU13 0ER T. 01482 359919

The William Wilberforce R  N D  O  B 64 West Green, Pocklington YO42 2NH T. 01759 302294

The Willows R  N D  O  B 33 Bridlington Road, Burton, Fleming, Driffield YO25 3PE T. 01262 470217

Windsor Court R  N  D  O  B 77 Bartholomew Avenue Goole DN14 6YN T. 01405 763749

The Promenade Residential R  N D  O  B 24 8-10 Marine Drive, Hornsea HU18 1NJ T. 01964 533348

Wold Haven R  N D  O  B 43 36 Burnby Lane, Pocklington YO42 2QD T. 01759 303085

Lavender Court Residential R  N D O  B 18 32-34 High Street, Nafferton, Driffield YO25 4JR T. 01377 254496

Bluebell Residential Home R  N D  O  B 40 408 Boothferry Road, Hessle HU13 0JL T. 01482 649234

Stuart House Residential R  N D  O  B 19 10-14 Eastbourne Road, Hornsea HU18 1QS T. 01964 534011

Ryehill Country Lodge R  N D  O  B 24 Pitt Lane, Ryehill HU12 9NN T. 01964 624245

Elizabeth Homes R  N D  O  B 30 67 Hailgate, Howden, Goole DN14 7ST T. 01430 431065

Redstacks R  N D  O  B 14 36 Heads Lane, Hessle HU13 0JH T. 01482 640068

The Park Residential Care R  N D  O  B 35 54 Cliff Road, Hornsea HU18 1LZ T. 01964 204141

Tamarix Lodge - Care Home R  N D  O  B 37 142a Queen Street, Withernsea HU19 2JT T. 01964 615707

Parklands Care Home R  N D  O  B 30 Station Road, Rawcliffe, Goole DN14 8QP T. 01405 839226

Rosewood Lodge Residential R  N D  O  B 20 4 Southfield, Hessle HU13 0EX T. 01482 641106

Northgate House R  N D  O  B 32 92 York Road, Market Weighton YO43 3EF T. 01430 873398

The Queens Residential Care R  N D  O  B 46 271 Queen Street, Withernsea HU19 2NN T. 01964 613975

Prospect House Residential R  N D  O  B 18 Prospect House, Low Street Swinefleet Goole DN14 8DF 01405704259 R D O 26 GOOD

The Hollies - Care Home R  N D  O  B 48 Ferriby Road, Hessle HU13 0HT T. 01482 643293

North Ferriby Nursing Home R N  D  O  B 38 High Street, North Ferriby HU14 3JZ T. 01482 634782

Willerfoss House R  N D  O  B 26 6 Victoria Avenue, Withernsea HU19 2LH T. 01964 614290

Snaith Hall Care Home R  N D  O  B 47 Pontefract Road, Snaith, Goole DN14 9JR T. 01405 862191

The Olde Coach House R  N D  O  B 33 2 Eastgate, Hessle HU13 9LW T. 01482 645094

Swanland House R  N D  O  B 21 41 West End, Swanland, North Ferriby HU14 3PE T. 01482 634159

KEY | R Residential | N Nursing | D Dementia | O Old Age | B Number of Beds Always read the most recent CQC inspection report. Ratings are updated regularly. All care providers listed are rated good or higher on CQC. Data correct at time of print date.

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Learning & Physical Disabilities 18 - 65 years KEY | R Residential | N Nursing | PD Physical Disabilities | LD Learning Disabilities | B Number of Beds Dales House R  N PD  LD  B7 304 Cottingham Road, Hull HU6 8QA T. 01482 34360

Landau Lodge R  N PD  LD  B 10 Triton Road, Hull HU9 4HS T. 01482 781042

Foresters Lodge R N  PD  LD B 69 46 St Johns Avenue, Bridlington YO16 4NL T. 01262 602522

Delbrook House R  N PD LD  B6 21-23 Marlborough Avenue, Princes Avenue, Hull HU5 3JP T. 01482 343463

Park View R  N PD  LD  B 15 100-104 County Road North, Hull HU5 4HL T. 01482 448911

Heathcotes R  N PD  LD  B 12 47 Scarborough Road, Bridlington YO16 7PE T. 01262 674818

Foxglove Care Limited R  N PD LD  B3 1 The Causeway, Kingswood, Hull HU7 3AL T. 01482 826937

Pennine Resource Centre R  N PD  LD  B 19 Pennine Way, North Bransholme, Hull HU7 5EH T. 01482 839311

Stubblefields House R  N PD LD  B 10 Pinfold Lane, Bridlington YO16 6XP T. 01262 601887

Foxglove Care Limited R  N PD  LD  B2 18 Hall Leys, Kingswood, Hull HU7 3GN T. 01482826103

The Legard R  N PD  LD  B8 Wivern Road, Hull HU9 4HS T. 01482 781039

Brough Manor Care Home LD B 26 R  N PD  33 Station Road, Brough HU15 1DX T. 01482 668382

Avocet Trust R  N PD  LD  B4 35 Priory Grove, Gipsyville, Hull HU4 6LX T. 01482 507363

Foxglove Care Limited R  N PD  LD  B3 3 The Causeway, Kingswood, Hull HU7 3AL T. 01482 828392

Victoria House R  N PD  LD B 26 Maldon Drive, Hull HU9 1QA T. 01482 213010

The Granary R  N PD  LD  B 15 Church Lane, Brandesburton, Driffield YO25 8QZ T. 01964 543332

Avocet Trust R  N PD  LD  B7 1181 Holderness Road, Hull HU8 9EA T. 01482 712259

Foxglove Care Limited R  N PD LD  B2 32 Rivelin Park, Kingswood, Hull HU7 3GP T. 01482 823720

Beverley Grange Nursing R  N  PD  LD  B 74 Lockwood Road, Molescroft, Beverley HU17 9GQ T. 01482 679955

Glenfields Care Home R N  PD  LD B 28 7 Montgomery Square, Driffield YO25 9EX T. 01377 254042

Avocet Trust R  N PD  LD  B9 20-22 Middlesex Road, Hull HU8 0RB T. 01482 326226

Foxglove Care Limited R  N PD LD  B2 82 Willowdale, Sutton Park, Hull HU7 6DW T. 01482 830245

Claremont House R N  PD  LD B 75 Wingfield Way, Beverley HU17 8XE T. 01482 874044

Bailey House R  N PD LD  B3 6 Jefferson Street, Goole DN14 6SH T. 01405 766985

Coxwold & Priory R  N PD  LD  B6 9a Coxwold Grove, Gipsyville, Hull HU4 6HH T. 01482 329226

Highfield Resource Centre R  N PD  LD B 34 Wawne Road, Sutton On Hull, Hull HU7 4YG T. 01482 231736

Mallard Court R N  PD  LD B 70 Avocet Way, Kingsmeade, Bridlington YO15 3NT T. 01262 401543

Windsor Court R  N  PD  LD B 77 Bartholomew Avenue, Goole DN14 6YN T. 01405 763749

Care homes for adults aged 18 to 65 There are also residential care homes that provide care and support for younger adults with complex needs, for example: • severe physical disabilities • learning disabilities • brain injury resulting from an accident • mental health problems They can care for adults with more than one health problem and some have expertise in providing care for adults with alcohol or drug dependency. These care homes may offer permanent residence or provide care for a temporary period

KEY | R Residential | N Nursing | PD Physical Disabilities | LD Learning Disabilities | B Number of Beds Always read the most recent CQC inspection report. Ratings are updated regularly. All care providers listed are rated good or higher on CQC. Data correct at time of print date.

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Supported Living KEY | R Residential | N Nursing | PD Physical Disabilities | LD Learning Disabilities | B Number of Beds Field View R  N PD LD  B8 Station Road, Rawcliffe, Goole DN14 8QP T. 01405 831834 Granville Court R N  PD  LD  B 20 4 Granville Court, The Esplanade, Hornsea HU18 1NQ T. 01964 561322 Priory Westfield View R  N PD LD  B3 27 Holme Road, Market Weighton YO43 3EQ T. 01430 879656 Swanland House R  N PD  LD B 21 41 West End, Swanland, North Ferriby HU14 3PE T. 01482 634159 Godfrey Robinson Care Home R  N PD  LD  B 19 29 Woodgates Lane, North Ferriby HU14 3JR T. 01482 632209 North Ferriby Nursing Home R N  PD  LD B 38 High Street, North Ferriby HU14 3JZ T. 01482 634782 William Wilberforce R  N PD  LD B 64 West Green, Pocklington YO42 2NH T. 01759 302294 Cascade Residential R  N PD LD  B8 233 Queens Terrace, Queens Street, Withernsea HU19 2HH T. 01964 613168

Supported living Supported living is a concept that was developed as an alternative to institutional care for people with learning disabilities The main principles of supported living are that people with learning disabilities own or rent their home and have control over the support they get, who they live with (if anyone) and how they live their lives. Supported living assumes that all people with learning disabilities, regardless of the level or type of disability, are able to make choices about how to live their lives even if the person does not make choices in conventional ways.

Why choose supported living services?

Supported living services may provide a good option in some circumstances – offering flexibility, and perhaps even better value for money than some of the alternatives, whether you fund your own care or receive a personal budget.

The first time you hear about supported living services may be during a care needs assessment by social services. They will let you know about supported living services available locally if it seems like they might meet your needs.

Adka Independence (East Yorks) Ltd 426 Holderness Road, Hull HU9 3DW T. 01482 215283

Kingston upon Hull City Council Directorate of Public Health & Adults, Room 4.2, Warehouse 8, Guildhall Road, Hull HU1 1HJ T. 01482 616308

Avocet Trust Clarence House, 60-62 Clarence Street, Hull HU9 1DN T. 01482 329226

Swanton Community Care One Business Village, West Dock Street, Hull, HU3 4HH T. 07786 551827

Cascade Limited Unit 2, Therm Road, Hull HU8 7BF T. 01964 613168

Trinity Healthcare Ltd Grosvenor House, 102 Beverley Road, Hull HU3 1YA T. 01482 581581

Foxglove Supported Living 96-98 Church Street, Sutton, Hull HU7 4TD T. 01482 826937

Wellington Community Care Wellington House, 108 Beverley Road, Hull HU3 1YA T. 01482 240138

Housing & Support Solutions Bridlington Region Stepney Court, Stepney Grove, Bridlington YO16 7QR T. 01636 676054

Your Lives UK Limited 16-18 Willerby Road, Hull HU5 5JJ T. 01482 341159

Independent Home Living 61 Eastgate, Beverley HU17 0DR T. 01482 882997

KEY | R Residential | N Nursing | PD Physical Disabilities | LD Learning Disabilities | B Number of Beds Always read the most recent CQC inspection report. Ratings are updated regularly. All care providers listed are rated good or higher on CQC. Data correct at time of print date.

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Adka

Adka Indepen dence (East Yo rks) Ltd CQC overa ll rating

Good

Independence

Supporting adults with learning difficulties, physical disabilities, challenging behaviour, autistic spectrum disorders and dementia care throughout Hull & East Yorkshire Our highly personalised services are individually tailored to meet the specific needs of each and every person we support.

Community & Floating support

We can support you when your regular Carer takes a break, or you need support to access individual activities such as college, socialising or other personal commitments.

Supported Living

Expertise, care and support to help people find the right home in the right place that meets their needs and allows them more independence with tailored support packages.

Respite and Carers Support

Everybody needs a break. The Adka Emergency Respite service offers 24hr support in your home or at our fully self-contained flat and can be used at a point of crisis, short term or long term.

Access our services with your personal budget or direct payment

We have a well-trained and highly experienced workforce who help us to deliver high quality care and support.

To find out more about the services we offer visit our website www.adka-independence.co.uk If you'd like to talk to us about how we can help you or a family member, why not give us a call on 01482 215283 / 07563 746108 or email us info@adka-independence.co.uk