Northandeastlincs by Healthcare Publications

SE ... EA E PL ON KE TA Signposting Directory covering services in North East & North Lincolnshire

HELP

TIPS CHOICE

ADVICE ASSISTANCE

SUPPORT Helping you get the best out of health and social care services NEW AND UPDATED 2018/19

C AR I NG • COM PA S S I ON AT E • W EL L L ED

Your ﬁrst choice for Residential, Respite, Dementia Care and Day Care in North Lincolnshire We offer ... Fully inclusive, 24hr person centred care by experienced staff Dementia care in a safe, comfortable environment Decorated and equipped to very high standards Rooms are offered as single, companion or single en-suite and all of the rooms may be personalised Unrestricted visiting times so that family and friends can visit whenever they wish Emergency respite available - just give us a call we're here to help

Affordable friendly day care services available at The Manor and Lindum Court ...

Providing superior care in a homely setting at The Manor ...

Offering ﬁrst class residential and specialist care at Lindum Court ...

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Email: info@plenuscare.co.uk

OMMEN EC

01724 764884

Good

The Manor

Lindum Court

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Plenus Care strives to maintain a family-style environment where the residents’ comfort and happiness is at the centre of everything we do. The Green | Scotter | Gainsborough Lincolnshire | DN21 3UD

The Manor

Good

www.plenuscare.co.uk

Lindum Court

e . c o. u k

99 -101 High Street | Owston Ferry North Lincolnshire | DN9 1RL

01427 728507

Email: info@plenuscare.co.uk

Contents Your Healthwatch

1-2

NHS Carers Direct Helpline

3-4

Your Primary Health in North East Lincolnshire

5-6

Your Primary Health in North Lincolnshire

7-8

Hospital Discharge - Know Your Rights

9 - 10

Your Right to Social Care & Support

13 - 15

Recognising Mental Health & Support

17 - 18

Supported Living

How Domiciliary Care Services Can Help

How to Choose a Good Care Home

Learning & Physical Disabilities 18 - 65 years

Old Age 65+ & Dementia Care Homes

26 & 28

Useful Numbers for Support in North East Lincolnshire

29 -30

Useful Numbers for Support in North Lincolnshire

31 -32

Disclaimer Whilst we have taken every care in compiling this publication, the publishers and promoters cannot accept responsibility for any inaccuracies. All listings are supplied via the Care Quality Commission (CQC) and NHS Choices. All signposting services are up to date as of October 2018. This Directory contains advertising from businesses who are offered the opportunity to reach potential customers through inclusion. However, any information provided by a company or organisation does not carry endorsement or approval of any product or service.

A big thank you to all the sponsors.

Another quality publication by Healthcare Publications If you require extra copies of this directory or are interested in advertising in future editions please email Healthcare Publications on admin@healthcarepublications.org or visit www.hcpublications.org

Your local Healthwatch ... improving your health and care

Our vision Health and care that works for you People want health and social care support that works – helping them to stay well, get the best out of services and manage any conditions they face. This means a future where: You are in control of your own health, care and wellbeing

Services work with you to achieve the outcomes that matter most to you and your family Communities help set health and social care priorities and services are accountable to them.

Our purpose To find out what matters to you and to help make sure your views shape the support you need. To achieve the future that people want, we believe our role should: Assist you to have a greater say in your own care and the services that support you Help to make sure that your views are used to shape health and care policy and practice Encourage services to be more inclusive and focus on your needs Support your community to hold services to account; and

Our approach People’s views come first – especially those who find it hardest to be heard. We champion what matters to you and work with others to find ideas that work. We are independent and committed to making the biggest difference to you. To enable this to happen, it’s important that everyone understands the approach we will take to our work and what they can expect from us. People’s views are at the heart of everything we do We work creatively to ensure people from every community have their say about health and care We speak clearly so that people can understand and act on our evidence We achieve positive change by working in partnership with others; and We are independent and are prepared to challenge services. 1

Carers Dir Services

Activities

Wellbeing

Personal Support

Carers Options

Budgets

Information

Education

Confidential support

help

Resources

Planning

Benefits

Advice

If someone relies on you because they are ill, disabled, have issues with their mental health, drugs or alcohol or are just slowing down with age, you should recognise yourself as a carer. Call the Carers Direct helpline if you need help with your caring role and want to talk to someone about what options are available to you.

A FREE confidential service for Carers.

Call: 0300 123 1053 Help and support for Carers is available • Information and advice • assessments, benefits, direct payments, individual budgets advice • Practical help leaving or going back to work or education

Visit www.nhs.uk for more details

rect Helpline Information given by the Carers Direct helpline If you are a carer, the helpline advisers can give you information to help make decisions about your personal support needs and the needs of the person you're looking after. The advisers can put you in touch with specialist national or local sources of help, including social care, healthcare and self-help networks and resources. The helpline staff will tell you how to complain if anything goes wrong with any of the services you use, or put you in touch with your local authority or NHS services.

What areas does Carers Direct not cover? The Carers Direct helpline doesn't provide personal financial, medical or legal advice and doesn't provide casework, advocacy, representation or counselling.

The Carers Direct helpline is open seven days a week The helpline is open from 9.00am-8.00pm Monday to Friday, and from 11.00am-4.00pm at weekends. The helpline is closed on bank holidays. Local carers’ support services Carers’ Centres and Carers’ Resources are organisations whose purpose is to give practical and emotional support to carers locally.

North East Lincolnshire

North Lincolnshire

Carers’ Support Service North East Lincolnshire 1 Town Hall Square, Grimsby DN31 1HY Tel: 01472 242277 or visit our website to find our more about our services www.carerssupportcentre.com/north-eastlincolnshire/

Carers’ Support Service North Lincolnshire 11 Redcombe Lane, Brigg DN20 8AU Tel: 01652 650585 or visit our website to find our more about our services www.carerssupportcentre.com/north-lincolnshire/

Young People’s Support Services Tel: 01472 326294 option 3 then option 2 Email: admin.yps@nelincs.gov.uk or visit our website to find our more about our services www.nelincs.gov.uk

Wellbeing and Young Carers Team The Wyredale Road Centre, Ashby, Scunthorpe DN16 2PZ

Email: youngcarers@northlincs.gov.uk Tel: 01724 853400 or 01724 271556 or visit our website to find our more about our services www.nelincs.gov.uk

Hospital Services Primary Care Services in

North East Lincolnshire The Accident and Emergency (A&E) department or Emergency Department at hospital is for major, life-threatening illnesses and injuries. Major A&E departments offer access 24 hours a day, 365 days a year, although not every hospital has an A&E department. A&E departments assess and treat patients with serious injuries or illnesses. Generally, you should visit A&E or call 999 for lifethreatening emergencies, such as: • Loss of consciousness • Acute confused state and fits that are not stopping • Persistent, severe chest pain • Breathing difficulties • Severe bleeding that cannot be stopped If you require emergency treatment call 999 or visit the emergency department immediately at: Diana, Princess of Wales Hospital, Scartho Road, Grimsby, DN33 2BA Tel: 01472 874111 Scunthorpe General Hospital Cliff Gardens, Scunthorpe DN15 7BH Tel: 01724 282282 Single Point of Access (SPA) If it’s not a 999 emergency but you need medical help fast, call the Single Point of Access (SPA) Tel: 01472 256 256 You will receive confidential advice and information over the telephone 24 hours a day, 365 days a year. If you are ill and have any questions about your health or if you need to see a GP during evening, night time or weekends then ring Tel: 01472 256 256. You will get through to a team of fully trained call advisers, who are supported by experienced clinicians. They will ask you questions to assess your symptoms and give you the healthcare advice you need or direct you to the right local service. If they think you need an ambulance, they will send one immediately – just as if you had originally dialled 999.

Community Based Mental health services If you feel that you may have a mental health issue the first point of contact should be your GP. They will then refer you to the relevant service for your needs. NAViGO HQ NAViGO House, 3-7 Brighowgate, Grimsby, North East Lincolnshire, DN32 0QE Tel: 01472 583000 www.navigocare.co.uk MIND (Grimsby, Cleethorpes District Association for Mental Health) 73 Kent St, Grimsby DN32 7DH Tel: 01472 602502 www.mind.org.uk North East Lincs CAMHS We provide specialist services for children and young people up to the age of 18. Freshney Green Primary Care Centre, Sorrel Road, Grimsby DN34 4GB Tel: 01472 626100

Sexual health services Our sexual and reproductive health service provides diagnosis and treatment of sexually transmitted infections and complications including HIV. Sexual health services in North East Linconshire are delivered in partnership with Virgin Care. Virgin Care For free, friendly and confidential advice, testing and treatment for sexual health and all methods of contraception from a number of locations across North East Lincolnshire (Grimsby, Cleethorpes & Immingham) www.thesexualhealthhub.co.uk Tel: 0300 330 1122

Help with alcohol and drug problems Drugs and alcohol services are provided by Foundations or Grimsby Practices in Partnership Drug and Alcohol Treatment Services. Foundations Drug & Alcohol Services Queen Street, Grimsby DN31 1JA Tel: 01472 571200 Opening Hours: Monday to Friday 9.00am to 4.30pm Grimsby Practices in Partnership Drug & Alcohol Treatment Services Tel: 01472 582700 (Option 3)

GPs & Surgeries

Dr O Z Qureshi Surgery Taylors Avenue, Cleethorpes DN35 0LJ T. 01472 572400

Dr R Kumar Cromwell PCC, Cromwell Road, Grimsby, DN31 2BH T. 01472 255600

Roxton Practice Weelsby View, Ladysmith Road, Grimsby, DN32 9SW T. 01472 255200

Raj Medical Centre 307 Laceby Road, Grimsby DN34 5LP T. 01472 752300

Dr S Dijoux & Partner Taylors Avenue, Cleethorpes DN35 0LJ T. 01472 572424

Stirling Medical Centre Stirling Street, Grimsby DN31 3AE T. 01472 721610

Dr A. Hussain Weelsby View, Ladysmith Road, Grimsby, DN32 9SW T. 01472 255145

Biswas & Ray 142-144 Grimsby Road, Cleethorpes DN35 7DL T. 01472 691606

Dr Bedi Stirling Street, Grimsby DN31 3AE T. 01472 220333

Ashwood Surgery Ladysmith Road, Grimsby DN32 9SW T. 01472 255111

GP Dr K S Koonar & GP Dr J. Ojadi Healing Health Centre, Wisteria Drive, Grimsby DN41 7JB T. 01472 280221

Clee Medical Centre 323 Grimsby Road, Cleethorpes DN35 7XE T. 01472 697257

Dr Mathews Stirling Medical Centre, Stirling Street, Grimsby DN31 3AE T. 01472 721650

Scartho Medical Centre Springfield Road, Scartho, Grimsby DN33 3JF T. 01472 279550

Beacon Medical Cleethorpes PCC, St. Hughs Avenue, Cleethorpes DN35 8EB T. 01472 694054

Quayside Open Access Centre 76b Cleethorpe Road, Grimsby DN31 3EF T. 01472 344608

Woodford Medical Centre Freshney Green PCC, Sorrel Road, Grimsby DN34 4GB T. 01472 372100

Humberview Surgery Cartergate, Grimsby DN31 1QZ T. 01472 353303

Open Door Albion Street, Grimsby DN32 7DL T. 01472 722000

Littlefield Freshney Green PCC, Sorrel Road, Grimsby DN34 4GB T. 01472 246100

Chantry Health Group Cartergate Grimsby DN31 1QZ T. 01472 264980

Dr Suresh-Babu Ladysmith Road, Grimsby DN32 9EF T. 01472 255145

Field House Medical Centre Freshney Green PCC, Sorrel Road, Grimsby DN34 4GB T. 01472 254600

Pelham Medical Group Catergate Grimsby DN31 1QZ T. 01472 353303

Weelsby View Health Centre Ladysmith Road, Grimsby DN32 9EF T. 01472 255166

Chelmsford Medical Centre 128 Chelmsford Avenue, Grimsby DN34 5DA T. 01472 877227

Dr Sinha and De Cromwell Road, Grimsby DN31 2BH T. 01472 344989

Dr Amin Weelsby View, Ladysmith Road, Grimsby, DN32 9EF T. 01472 255155

Birkwood Medical Centre Westward Ho, Grimsby DN34 5DX T. 01472 582701

The Roxton Practice Pilgrim PCC, Pelham Road, Immingham DN40 1JW T. 01469 572058

GP Out of Hours If you need urgent care when your GP surgery is closed, please call this number for advice. Tel: 01472 256 256 GP Out of Hours is not a walk in service and you must call prior to attending. For all routine care and repeat prescriptions, contact your GP surgery during opening hours. The Out of Hours perioed is 6.30pm - 8.00am weekdays and all day Saturday, Sunday and Bank Holidays.

Hospital Services Primary Care Services in

North Lincolnshire The Accident and Emergency (A&E) department or Emergency Department at hospital is for major, life-threatening illnesses and injuries. Major A&E departments offer access 24 hours a day, 365 days a year, although not every hospital has an A&E department. A&E departments assess and treat patients with serious injuries or illnesses. Generally, you should visit A&E or call 999 for lifethreatening emergencies, such as: • Loss of consciousness • Acute confused state and fits that are not stopping • Persistent, severe chest pain • Breathing difficulties • Severe bleeding that cannot be stopped If you require emergency treatment call 999 or visit the emergency department immediately at: Scunthorpe General Hospital Cliff Gardens, Scunthorpe DN15 7BH Tel: 01724 282282 Diana, Princess of Wales Hospital, Scartho Road, Grimsby, DN33 2BA Tel: 01472 874111

Community Wellbeing Hubs Our community wellbeing hubs provide advice and support for vulnerable adults in North Lincolnshire. Activities in the hubs and local community will vary and may include: • Support to access employment and meaningful activity • Activities and support for carers • Over 75 wellbeing check • Activities such as craft, reminiscence, healthy eating, chair based exercise, tabletop games, kurling, archery and discussion of current affairs • Targeted workshops on issues such as dementia, nutrition, home and personal safety • Access to services including bathing, podiatry and other health topics • Volunteering opportunities • Information and signposting to other services Barton & Winterton - Tel: 01652 634554 Brigg & Broughton - Tel: 01652 653384 Scunthorpe - Tel: 01724 296759 Epworth & Crowle - Tel: 01724 297771 7

Community Based Mental health services If you feel that you may have a mental health issue the first point of contact should be your GP. They will then refer you to the relevant service for your needs. North Lincolnshire Access Team Great Oaks, Ashby High Street, Scunthorpe, North Lincolnshire DN16 2JX Tel: 01724 382015 www.rdash.nhs.uk MIND Scunthorpe & District Printer’s Yard, Fenton Street, Scunthorpe, DN15 6QS Tel: 01724 279500 www.sdmind.co.uk RDaSH Children and Adolescent Mental Health Services (CAMHS) We provide specialist services for children and young people up to the age of 18. St Nicholas House, Shelford Street, Scunthorpe, DN15 6NU Tel: 01724 408460

Sexual health services Our sexual and reproductive health service provides diagnosis and treatment of sexually transmitted infections and complications including HIV. Sexual health services in North Linconshire are delivered in partnership with Virgin Care. Virgin Care For free, friendly and confidential advice, testing and treatment for sexual health and all methods of contraception from a number of locations across North Lincolnshire www.thesexualhealthhub.co.uk Tel: 0300 330 1122

Help with alcohol and drug problems Delta North Lincolnshire’s under 19s drug and alcohol service offers free help and support to young people worried about their own or someone else’s drug/alcohol use. 22-24 Cole Street, Scunthorpe, DN15 6QS Tel: 01724 298528 Step Forward It is a non-judgmental, recovery-focused service which will work with people using drugs or alcohol. 189-195 High Street, Scunthorpe, DN15 6EA. Tel: 08081 430640

GPs & Surgeries

The Village Surgery Howe Lane, Goxhill, Barrow-Upon-Humber DN19 7JD T. 01469 532617

Caskgate Street Surgery 3 Caskgate Street, Gainsborough DN21 2DJ T. 01427 619033

Cedar Medical Practice Dr Dwyer & Partners Ironstone Centre, West Street, Scunthorpe DN15 6HX T. 01724 292011

Cedar Medical Practice 275 Ashby Road, Scunthorpe DN16 2AB T. 01724 843375

The Central Surgery Barton King Street, Barton On Humber DN18 5ER T 01652 636600

Cleveland Surgery Vanessa Drive, Gainsborough DN21 2UQ T. 01427 613158

Market Hill 8 to 8 Centre The Ironstone Centre, West Street, Scunthorpe DN15 6HX T. 01724 292000

Ashby Clinic & Childrens Centre Collum Lane, Ashby, Scunthorpe DN16 2SZ T. 01724 742300

West Town Surgery 80 High Street, Barton On Humber DN18 5PU T. 01652 660041

Hawthorn Surgery Scotton Road, Scotter, Gainsborough DN21 3SB T. 01724 700218

The Birches Medical Practice Ironstone Centre, West Street, Scunthorpe DN15 6HX T. 01724 292022

The Birches Medical Practice Ashby Clinic, Collum Lane, Scunthorpe DN16 2SZ T. 01724 742400

Dr Whitaker & Partners 8 Brigg Road, Broughton, Brigg DN20 0JW T. 01652 656642

Kirton Lindsey Surgery Traingate, Kirton Lindsey, Gainsborough DN21 4PQ T. 01652 648214

Church Lane Medical Centre 1 Orchid Rise, Scunthorpe DN15 7AN T. 01724 853838

Ashby Turn Primary Care The Link, Scunthorpe DN16 2UT T. 01724 842051

Bridge Street Surgery 53 Bridge Street, Brigg DN20 8NT T. 01652 657779

Dr Yule-Smith & Partners Jubilee Hall, Common Road, Gainsborough DN21 4SX T. 01652 650580

Ancora Medical Practice 20 Detuyll Street, Scunthorpe DN15 7LS T. 01724 747280

Cambridge Avenue Medical Centre Cambridge Avenue, Scunthorpe DN16 3LG T. 01724 842415

Hibaldstow Medical Practice 11 Church Street, Hibaldstow, Brigg DN20 9ED T. 01652 650580

Willingham-By-Stow Surgery High Street, Willingham By Stow, Gainsborough DN21 5JZ T. 01427 788277

The Oswald Road Medical Surgery 78 Oswald Road, Scunthorpe DN15 7PG T. 01724 843168

West Common Lane Teaching Practice Dorchester Road, Scunthorpe DN17 1YH T. 01724 877744

Pinfold Surgery Station Road, Owston Ferry, Doncaster DN9 1AW T. 01427 728900

Corringham Branch Surgery 38A Middle Street, Corringham, Gainsborough DN21 5QS T. 01427 788277

Skippingdale Health Centre Ferry Road West, Scunthorpe DN15 8EA T. 01724 748730

Trent View Medical Practice 45 Trent View, Keadby, Scunthorpe DN17 3DR T. 01724 788000

Belton Branch Surgery 32 High Street, Doncaster DN9 1LR T. 01427 871360

Marton Branch Surgery 11 The Old Courtyard, Marton, Gainsborough DN21 5XX T. 01427 788277

The Health Centre Burton On Stather, Scunthorpe DN15 9EW T. 01724 720202

Jubilee Surgery, School Lane, West Butterwick, Scunthorpe DN17 3LB T. 01724 788020

Haxey Branch Surgery 30 Church Street, Haxey, Doncaster DN9 2HY T. 01427 757560

The Roxton Practice Pilgrim Primary Care Ctre, Pelham Rd, Immingham DN40 1JW T. 01469 572058

Winterton Medical Practice Manlake Avenue, Winterton, Scunthorpe DN15 9TA T. 01724 732202

Messingham Family Health Centre Wendover Road, Messingham, Scunthorpe DN17 3SN T. 01724763034

South Axholme Practice 60-62 High Street, Epworth, Doncaster DN9 1EP T. 01427 871380

The Killingholme Surgery Town Street, South Killingholme, Immingham DN40 3EL T. 01469540786

Ancora Medical Practice 291 Ashby Road, Scunthorpe DN16 2AB T. 01724 842244

The Health Centre Chancery Lane, Crowle, Scunthorpe DN17 4HN T. 01724 713920

Hospital discharge - Know your rights ... If you go into hospital, you may be worried about whether you’ll cope when you leave. You shouldn’t be discharged from hospital until:  You are medically fit (this can only be decided by the consultant or someone the consultant has said can make the decision on their behalf ).

 the name of the person who is co-ordinating the care plan

 You have had an assessment to look at the support you need to be discharged safely.

 information about any charges that will need to be paid (if applicable)

 You have been given a written care plan that sets out the support you’ll get to meet your assessed needs.

What might be in a care plan?

 The support described in your care plan has been put in place and it’s safe for you to be discharged. A hospital’s discharge policy should state how patients and carers are involved in discharge planning. If you have limited capacity to make your own decision, the Mental Capacity Act will apply. It is worth thinking about appointing a deputy or enacting a welfare power of attorney before you go into hospital. If you’re due to go into hospital in a planned way, such as for an operation, planning for what happens afterwards should happen before you ever arrive at the hospital. For unplanned admissions, such as if you’ve had a fall and hurt yourself, discharge planning should begin on the day you’re admitted to hospital. If you are likely to have ongoing health and social care needs when you leave hospital, the assessment may be carried out by a multi-disciplinary team of health or social care professionals. Depending on your needs, the multi-disciplinary team could include a social worker, physiotherapist, occupational therapist, speech therapist, mental health nurse or dietitian.

 who to contact if there’s an emergency or if things don’t work as they should

 The types of support in someone’s care plan will depend on their assessed needs and preferences. A care plan could include:  Community care services from the local authority, such as reablement services. An assessment for these must be arranged if it seems that you may need them.  NHS continuing healthcare.  NHS funded nursing care.  Intermediate care This is short-term care that’s provided free of charge for people who no longer need to be in hospital but may need extra support to help them recover. It lasts for a maximum of six weeks and can be provided in someone’s home or in a residential setting.  Other NHS services, such as rehabilitation or palliative care.  Equipment such as wheelchairs, specialist beds, or aids and adaptations for daily living.  Support from voluntary agencies Some organisations such as Age UK and the Red Cross provide “home from hospital” services that can help with household tasks or shopping while you settle back home.

You should be fully involved in the assessment process, and your views should be listened to. With your permission, any family carers will also be kept informed and given the opportunity to contribute

When you are discharged from hospital

A care plan will be drawn up, detailing the health and social care support for you, and you should be fully involved.

 transport is arranged to get you home

The care plan should include details of:  the treatment and support you will get when you’re discharged

 your GP is notified in writing

 who will be responsible for providing support, and how to contact them

 you’ve been trained how to use any equipment, aids or adaptations needed

 when, and how often, support will be provided  how the support will be monitored and reviewed

On the day of discharge, the person co-ordinating the discharge should make sure that you (and a carer if you have one) have a copy of the care plan.  any carers will be available if needed  you have any medication or other supplies you’ll need

 you have appropriate clothes to wear  you have money and keys for your home  If you are being discharged to a care home, the care home should also be told the date and time of your discharge, and have a copy of the care plan.

Are you looking for residential, nursing or dementia care?

Nursing care provided at Church View an d Stallingborough Lodge

Carers’ involvement in hospital discharge If someone you know is in hospital and about to be discharged, you should not be put under pressure to accept a caring role or take on more than you’re already doing if you are already their carer. You should be given adequate time to consider whether or not this is what you want or are able to do. If necessary, you should ask for other arrangements to be made while you are reaching a decision

Residential care, nursing homes and hospital In some circumstances, people may have to move to a home directly from hospital. On discharge from hospital, you have the right to choose the residential care or nursing home that best meets your needs. You cannot be moved directly into a home against your will. The home you move into must meet your assessed needs. If your needs are complex or you need specific care related to your disability, illness or age, this might take some time. Pressure should not be put on you to make your decision quickly.

Consent to treatment

Whether you are choosing care for yourself or a loved one, it is a very personal and important decision. Shire Care Homes has four individual homes across North East Lincolnshire providing residential, nursing, dementia and respite care.

Church View Great Coates, Grimsby Call 01472 885 814 Semi-rural village location with views of Great Coates church and easy transport to Grimsby and Immingham.

3 Caters for 30 people 3 Nursing care 3 Residential care

Stallingborough Lodge Station Road, Stallingborough Call 01472 280 210 Situated in the popular village of Stallingborough this modern, purpose built home has pretty gardens and outdoor space.

Doctors must seek and obtain your consent to carry out a test or treatment before it takes place.

3 Caters for 47 people 3 Nursing care 3 Residential care

So you can make an informed decision, they should clearly explain any proposed examination, treatment or investigation, including the risks and benefits.

The Rivelin

The right to refuse treatment You have the right to refuse treatment, even if others consider your decision unwise, as long as you understand the consequences of your decision

Welfare benefits while in hospital Your State Pension doesn’t change, no matter how long you are in hospital. If you receive Attendance Allowance (AA), Disability Living Allowance (DLA) or Personal Independence Payment (PIP), you should notify the Department for Work and Pensions as these benefits will be suspended after you have spent 28 days in hospital.

ShireCarehomes

3 Dementia care 3 Respite care 3 Post-operative care

Albert Road, Cleethorpes Call 01472 692 132 In the heart of Cleethorpes and just minutes from the promenade and shops.

3 Caters for 39 people 3 Residential care 3 Dementia care

3 Respite care 3 Post-operative care

The Meadows Scartho Village, Grimsby Call 01472 823 287 Situated in the heart of bustling Scartho village with shops, restaurants and a friendly pub on the doorstep.

3 Caters for 36 people 3 Residential care 3 Dementia care

3 Respite care 3 Post-operative care

ShireCarehomes www.shirecarehomes.co.uk

Individual care you can trust

Stallingborough Lodge

Stallingborough Lodg 10

Peggy's World CiC

... bein g where the per s on is

New day care and respite centre for the older adult and people living with dementia now open. Specially designed to meet the needs of families, carers and older people with varying levels of care needs

Peggy's World Peggyâ&#x20AC;&#x2122;s model of care is a supportive holistic provision of care to meet your needs in a flexible manner, putting you in control of your situation and making help available when things may be more difficult for you and your family. We have many years of personal and professional experience working in the health and social care sector providing support to families living with learning disabilities, mental health needs, older age and dementia and we understand the complexities that affect the quality of life for all concerned.

How we can help ...

Keeping Busy at Peggyâ&#x20AC;&#x2122;s Day Care ... A daytime of activities including a hot meal and transport if required We specialise in supporting people who require extra day-to-day care due to their physical or mental health needs. Our staff are trained in person-centred dementia care and support. Regular social outings and events include day trips, pub lunches, visits to garden centres, drives in the countryside and sea side trips.

Supported respite break together or apart? Short breaks from 1 night to 8 weeks overnight accommodation with support as required. The centre has three double/twin rooms with one room capable of facilitating a family, plus an additional single occupancy room. All rooms are en-suite and decorated to a high standard and have dementia-friendly furniture.

Emergency Respite Service The aim of this service is to provide emergency breaks and rapid response support to Carers at short notice, to deal with emergency situations or to prevent a crisis from occurring.

Visit our website: www.peggysworldcic.co.uk 11

Domiciliary care / Care at home Our team offer care to the individual, including support at meal times, bathing and personal care. We are CQC registered to provide personal care in your own home, or a place required and offer a flexible approach to meet your needs, short term or long term. Free care assessments with continuity of carer.

Buddy Support/Befriending 1:1 support to assist people to engage with activities in the community or at home, supporting hospital visits or family outings such as weddings.

Information and Advice service Independent, impartial and confidential support to families, carers, and professionals. • NHS Continuing Healthcare Funding • Social care assessments • Carers Assessments • Direct payments and personal health budgets Peggy's Place

Request a FREE consultation with Peggy’s Specialist Dementia Nurse, available for 1:1 support to families living with dementia

Informal relaxed peer support session for families living with dementia, older age and/or frailty to come together to share, have fun and is facilitated by Peggy's World Specialist Dementia Nurse who is available for advice and suggestions to live well, and information about how Peggy's World may be able to offer support now and in the future. No booking required. Donations only. Gainsborough Monday 1.00 – 3.00pm Trinity Arts Centre, Trinity Street, Gainsborough DN21 2AL Scunthorpe Tuesday 2.00pm – 4.00pm Peggy’s World, 145 Cherry Grove, Scunthorpe DN16 2TH

Peggy’s World 145 Cherry Grove, Scunthorpe, North Lincolnshire, DN16 2TH

Telephone:

01724 808108 admin@peggysworld.co.uk Fully Comp li & Regulate ant d by

Peggy's World

CiC 12

Your right to social care & support Local authorities have a duty to assess anyone who appears to have care and support needs. Your local authority should: • assess your needs and give you advice, whatever your financial circumstances • provide information about services and support options available to you in your area • give you a carer’s assessment if you are an unpaid/family carer The assessment by the local authority is important because it helps them work out what your difficulties are and what services will help you most. Often, only minor assistance is needed – such as meals on wheels and help with washing or dressing, yet these services could make a big difference to your life If your local authority decides you are eligible for social care support, they will carry out a financial assessment to determine how much you will need to pay towards your care, if anything. If you are assessed by social services and are found to be eligible for support, the next stage is to draw up a care and support plan, or in the case of a carer with eligible needs, a support plan.

What is a Care Plan? A care plan (sometimes called a care and support plan, or support plan if you’re a carer) sets out how your care and support needs will be met. You should be fully involved in the preparation of your care plan, and you and anyone else you request should also get a written copy. The care plan must set out: • the needs identified by the assessment • whether, and to what extent, the needs meet the eligibility criteria • the needs that the authority is going to meet, and how it intends to do so • for a person needing care, for which of the desired outcomes care and support could be relevant •

for a carer, the outcomes the carer wishes to achieve, and their wishes around providing care, work, education and recreation where support could be relevant

Your care plan should help you to: • live independently • have as much control over your life as possible • participate in society on an equal level, with access to employment and a family life • have the best possible quality of life keep as much dignity and respect as possible

Understanding the national eligibility criteria for care and support? The eligibility threshold for adults with care and support needs is based on identifying how a person’s needs affect their ability to achieve relevant outcomes, and how this impacts on their wellbeing. Local authorities must consider whether the person’s needs: • arise from or are related to a physical or mental impairment or illness • make them unable to achieve two or more specified outcomes • as a result of being unable to meet these outcomes, there is likely to be a significant impact on the adult’s wellbeing

An adult’s needs are only eligible where they meet all three of these conditions.

• the personal budget

The specified outcomes measured include:

• information and advice on what can be done to reduce the needs in question, and to prevent or delay the development of needs in the future

• managing and maintaining nutrition, such as being able to prepare and eat food and drink

Your care plan should be individual to you, and you should be allowed to have as much involvement in the development of your plan as you wish. 13

• maintaining personal hygiene, such as being able to wash themselves and their clothes • managing toilet needs

• being able to dress appropriately, for example during cold weather • being able to move around the home safely, including accessing the home from outside • keeping the home sufficiently clean and safe • being able to develop and maintain family or other personal relationships, in order to avoid loneliness or isolation • accessing and engaging in work, training, education or volunteering, including physical access • being able to safely use necessary facilities or services in the local community including public transport and recreational facilities or services • carrying out any caring responsibilities, such as for a child Local authorities do not have responsibility for providing NHS services such as patient transport, but they should consider needs for support when the adult is attending healthcare appointments. The local authority should not refuse to meet eligible needs on the grounds of cost, although if there is more than one option, it is allowed to choose what it believes is the most cost effective one. If your needs do not meet the national eligibility criteria, the local authority still has to give you information and advice on what support might be available in the community to support you.

Adult Social Care NORTH EAST LINCOLNSHIRE Focus Independent Adult Social Work Heritage House, Fisherman’s Wharf, Grimsby DN31 1SY Tel: 01472 256256 www.focusadultsocialwork.co.uk NORTH LINCOLNSHIRE North Lincolnshire Council Adult Information Service Hewson House, Station Road, Brigg DN20 8XJ Tel: 01724 296607 Email: ais@northlincs.gov.uk www.northlincs.gov.uk/ais

What is Social Care? Many people’s first impression or thoughts of social care might be a residential care home. In fact, there’s a wide variety of social care services available and most people will be able to have care provided in their home. The kind of social care support you can get depends largely on your needs. This means the type of condition you have, or the severity of your disability.

For example, if you have trouble walking, you may simply require some equipment to help you remain mobile and independent. But if you develop a condition that seriously affects your mental capacity or your ability to move and look after yourself, you are likely to need a much wider range of social care services. It is worth taking time to think about your specific needs and what you think you might need to help you achieve the best quality of life you can.

Care and support services might typically include: Equipment to enhance your independence The ability for you to remain independent sometimes hinges on small factors and tools, such as a jar gripper (to help you remove lids) or ways to raise your seat (so that you can get up more easily). Equipment can also help with weightier issues, for example, hoists to help people with mobility problems get on and off chairs or toilets, or in and out of the bath or bed. The equipment you may be able to access could include monitoring devices that check whether you have left the house if you have a condition, such as dementia, that causes confusion and wandering. Find out more in alarms and telecare.

Help in your home You may want to have someone who can come to your home and give you the support you need to live your life. This can include help with tasks such as getting dressed, help with using the toilet, washing, preparing and eating food, cleaning and laundry, getting out and about, and taking part in leisure and social activities. Find out more about homecare. If you are unable to manage in your home, even with help and assistance, you may need to consider whether you should move to a care or nursing home. Your local authority will be able to provide you with information and advice on what services are available in your local area.

Community support and activities Some social care services can be provided to help you continue to play an active role in your community and to get out and about and do the things you want to do. For example, you may want to work or to partake in religious or cultural events such as a festival or a sports match. Social care services may be able to support you in a wide range of ways to enable you to continue to do these things, for example a community transport service. Your local authority will be able to provide you with information and advice on what services are available in your local area. 14

Your right to social care & support Day centres

Financial support

Day centres provide meals and an opportunity to socialise and do activities that might not be available at home and may provide respite for Family Carers

If you are in need of social care you may be able to get information and advice on how to cover the additional living costs you may incur. For example, you may be able to access certain financial benefits for daily living, or be able to access funding from charities to cover the costs of expensive equipment. Your local authority should be able to talk you through some of these money matters as part of your social care assessment.

Your local authority will be able to provide you with information and advice on what services are available in your local area.

Adaptations to your home A common way that social care can support ill or disabled people to live independently at home is simple adaptations to the home. If you have difficulty living at home because of your condition, it is often a better option to improve your home than to move somewhere new. For example, depending on your condition, you might be able to get lowered kitchen surfaces and storage, wider doorways to accommodate wheelchairs or walking frames, or improved flooring to prevent trips and falls. Your local authority will be able to provide you with information and advice on what services are available in your local area.

Residential care If living at home is no longer a realistic or practical option, you may want to consider residential care. There are many different types of ‘residential care’ – it may mean a permanent move into a care home for older people, or it could be a stay in a home for younger adults with disabilities, or a home for children. Residential care may be privately owned, or run by a charity or the local authority. The main types of residential options are: • Residential care homes • Residential care homes with nursing care • Extra care and sheltered housing • Supported living • Retirement villages Deciding on a long-term stay in residential care is a significant decision financially, practically and emotionally. You will need to think about your own preferences and decide what services will meet your needs now, as well as being flexible enough to take account of your future care needs. It is not always an easy decision. Independent advice can be important in helping you make the right decision, taking into account all the important factors. Your local authority will be able to give you details of information services they commission locally. Many local and national charities will also be able to provide information and advice. 15

Information & advisory services and advocacy People who need care may have difficulty in being able to exert their rights, get the services they need and are entitled to, or simply not know or understand what is available to them. Information and advice are often a key part of any care assessment that your local authority undertakes. This information could go a long way to helping you get the support you need. Charities are another great source of social care information – particularly those associated with conditions, such as the Alzheimer’s Society, Mind, or Scope, but also those related to different aspects of care, such as Carers UK or Independent Age. Some people may find that an advocacy service can help them exert their rights, particularly if you have a disability and you believe you are treated unfairly. An advocacy service can act as a champion to ensure you get fair and equal treatment and access to services.

Support for carers If you look after a person who is disabled, has a longterm health condition or is elderly and frail, you are a carer. Carers can get help with their caring role, and by enabling the person they care for to get the support they need, they can make their own life easier. For example, it’s important that carers have time for themselves, and one of the best ways to arrange breaks from caring is to ensure that you have had a carer’s assessment. This will help identify how substantial and demanding your caring is and how much support you are likely to need.

Other care support You may also want to think about whether you need healthcare support if you have care needs relating to an ongoing health condition. If this is the case, then it is worth considering whether the NHS can offer any treatment, medical equipment or support that can help you live more fully with your condition

You deserve the best and we are here to provide it

FocusAbilit y

Support &

Care Servic CQC ov es Ltd erall rat ing

Good

NEW Respite and Short Break Centre for adults with complex learning disabilities, physical disabilities, autism or mental health issues. Highfield, the perfect respite centre Set on the outskirts of Glentham overlooking open countryside with a variety of wildlife and spacious lawns we aim to provide the type of break you want to have… it can be as active or relaxing as you like. • Newly Refurbished with all the modern facilities required to cater for the needs of our residents / guests. • 4 individual bedrooms • Use it as a step up before going into independent living • We promote a family atmosphere and provide 24hr person centred care services that are based upon the individuals needs and goals.

Respite and Carers Support Everybody needs a break. Our new respite centre gives families and carers a chance to take a break from their caring responsibilities. • Can be used at a point of crisis, short term or long term • From one day to 365 days a year • Families and clients can access our services via direct payment, personal health budget or privately funded. We welcome all enquiries

We have a well-trained and highly experienced workforce who help us to deliver high quality care and support. To find out more about the services we offer visit our website

www.focusability.co.uk

If you'd like to talk to us about how we can help you or a family member, why not give us a call on

01673 844 423

or email us info@focusability.co.uk

We provide a wide range of daily activities including woodwork, horticulture, crafts and healthy walks in the local area as-well as independent living skills where individuals are enabled to make their own choices in activities, meals and day to day tasks including the laundry or just to relax. Transport is provided. 16

Recognising mental health and support Mental health, emotional wellbeing and resilience is all about how we cope with what life throws at us. It concerns the way we feel about ourselves, conduct relationships, handle stress or deal with loss. Good mental health and resilience are fundamental to good physical health, relationships, education and work, as well as being key to achieving our potential.

Mental health facts At least one in four people experience a diagnosable mental health problem in any one year, and one in six experiences this at any one time. • More than half of those with a common mental health problem have both depression and anxiety. • There are approximately 570,000 people with dementia in England, a figure that could double in the next 30 years. •

Nearly 850,000 children and young people aged five to 16 years have a mental health problem – about 10% of the population. Fewer than one in 10 accesses treatment.

Common mental health problems such as anxiety, depression, panic disorders, phobias and obsessive compulsive disorder can cause great emotional distress, and can affect how you cope with day-to-day life and your ability to work. Less common conditions, such as psychosis, can make you experience changes in thinking and perception severe enough to significantly alter your experience of reality. These conditions include schizophrenia and affective psychosis, such as bipolar disorder, and can have the same lifelong impact as any long-term physical condition. Admitting you are struggling does not mean you are “mentally ill”, that doctors will automatically put you on medication, or you will have to immediately tell your employer you are mentally unwell. Many issues can be managed without the help of a GP by using the variety of sources of help now available, whether it’s through books, local organisations or online. Even if you need professional help, there are choices you can make along the way. Mental illness is treatable and, with appropriate support and treatment, people do recover. Many move on with their lives and are able to care for their family, contribute to the local community, and get back into employment or training.

Mental health & wellbeing for carers Coping with stress Stress, anxiety and depression can affect anyone, but the pressure and expectations of caring can make carers particularly vulnerable. In turn this can make caring more difficult to cope with. 17

Stress can affect your sleep and you can become more exhausted, tense, irritable and low. You can also feel as though you are losing control of your life and you have little way of regaining this control. One of the first steps in dealing with stress is to acknowledge that it is happening and to think about the reasons. Starting to deal with the causes, even by taking very small steps, helps you feel more in control. The earlier you do this the better. Just talking about how you feel with someone can help you find a way to deal with it. Joining a carers group could offer you the opportunity to share your experiences with other carers. Or you may prefer to use carers online forums such as those offered by Carers Trust and Carers UK.

Dealing with depression Depression is when your feel persistently low or sad and can’t find any pleasure in life for weeks and months rather than just a few days. Many of us feel like this sometimes, but depression is when these feelings last longer than a few days. Depression is an illness, with real and sometimes frightening symptoms. It’s not a sign of weakness or something you can ‘snap out of’ or deal with by ‘pulling yourself together’. If you think you may be suffering from depression you should see your GP as soon as possible. Many people wait a long time before seeking help for depression from their GP. The treatment and support options for depression are very effective and the sooner you get help the sooner you can be on the way to recovery.

Keeping in touch and meeting people Carers can sometimes feel lonely or socially isolated as a result of their caring responsibilities, which in turn impacts on their health. You may have found that caring has affected the relationship you have with the person you care for, as well as relationships you have with others. Whilst caring responsibilities can make it difficult, it is important that you try to keep up your social connections as these are good for maintaining your own wellbeing. This may include keeping in touch with family and friends – even if it’s just a quick phone call, joining online carer networks or visiting your local carers’ service. It may also include taking a little time out to engage in any hobbies you have and doing the things that make you happy. If you find that you don’t have any time to do the things you enjoy, then it is important to find ways to take a break from your caring role.

Acknowledging resentment and guilt Like many carers, you may find yourself caught up in a cycle of resentment and guilt. You may no longer feel like your life is your own and may feel guilty for feeling that way. At the same time, you may feel that you should be doing more for the person you care for, or feel as though you aren’t doing a good job. It’s important that you allow yourself to feel these perfectly normal feelings and not get overwhelmed by guilt. It is also important to try to find time to take care of your health and wellbeing, rest and re-energise, which may help you cope with some of these feelings.

Keeping healthy There are simple steps you can take to ensure that your body and brain remain as healthy as possible as you age.

Keeping active It’s never too late to get active. Any physical activity for ten or more minutes that isof at least moderate intensity (i.e. raises your breathing rate) is beneficial to health.

Pat Frankish Psychology & Psychotherapy Consultancy Promoting Independent Living

Highly experienced HCPC registered psychology and psychotherapy services providing a wide range of therapies and psychological assessments to suit individual needs.

Specialising in • Mental Health Issues • Anxiety & Depression • Post-Traumatic Stress • Abuse or Trauma • Acquired Brain Injury • Personality Issues • Child and Family • Pain Management • Attachment and • Relationship Difficulties

Dr Pat Frankish

Consultant Clinical Psychologist Psy.D., M.Clin.Psychol., B.Sc(Hons), B.A.(Open), P.G.C.E., C.Psychol, FBPS, UKCP Psychotherapist.

We take referrals from: Individuals • GPs Case Management Companies Solicitors Professional Organisations

We offer a safe, confidential and easily accessible service. Our fees and packages are provided on an individual basis according to requirements.

Eating well and maintaining a healthy weight Choose a variety of foods high in fibre, vitamins and minerals, like fruit, vegetables and wholegrains. Try to have fewer foods and drinks that are high in fat, salt and sugars.

Keeping alcohol consumption low Regularly drinking more than the recommended guidelines can damage your health.

Stopping smoking To quit, visit www.nhs.uk/smokefree, or call the smokefree helpline on 0300 123 1044.

How your GP can help You should make an appointment to see your GP if you’ve been feeling depressed for a few weeks or your anxiety is having an impact on your daily life, such as stopping you from going to work or shopping. Mental health services are free on the NHS, but you will usually need a referral from your GP to access them.

Information for Solicitors We provide the following services for you and your clients: Expert witness Psychology assessment for personal injury claims Counselling or psychological intervention Support for criminal cases Abuse compensation cases IQ/Cognitive assessments Personal Injury Reports Pre-sentence Reports Parenting Assessments Comprehensive Assessments Child Assessment

Teaching and Training Consultancy and training to carers and health-care professionals Disability Psychotherapy (Trauma Informed Care) Assessing Parents with Learning Disabilities Basic Psychological Awareness Specific Mental Health Issues e.g. Bi-polar Disorder, Schizophrenia, Personality Disorders, Post Traumatic Stress Therapeutic Communities/Environments Sexually inappropriate and offending behaviour

Telephone: 01652 648335 admin@patfrankish.co.uk • www.psychologywithcare.co.uk

Artemis House | 25 High Street | Kirton in Lindsey | Lincolnshire | DN21 4LX 18

PSYCHOLOGY WITH CARE We are a specialist domiciliary care service providing care to adults and children with complex needs on an individual and one to one basis in their own environment. We work closely with individuals, families and healthcare professionals to develop a unique, person-centred complex care plan which identifies all their requirements and allows them to have choice and control over their care. This enables them to lead independent, active, and fulfilled lives whenever possible. As care needs change, we continuously adapt our service to meet their evolving needs and preferences.

BESPOKE CARE PACKAGES AND CASE MANAGEMENT SERVICES FOR CLIENTS WITH COMPLEX HEALTH NEEDS

Our focus always remains solely on providing a responsive, high quality complex care service that not only meets, but consistently exceeds, expectations. We are able to support adults in the long-term with a variety of conditions, which include: • Adults with physical disabilities • Adults with sensory loss including dual sensory impairment • Adults with mental health issues • Adults with learning disabilities • Children and their families • Dementia

CQC overall rating

Good

Amara Care Limited Safe

Good

Effective

Good

Caring

Good

Responsive

Good

Well-led

Good

Visit our website: www.psychologywithcare.co.uk 19

Amara Care â&#x20AC;&#x201C; Is unique in its approach to care and support of individuals due to the close links to expert psychological support for its service users and staff and are currently providing 24 hour specialist care packages for vulnerable people.

Are you a person with a learning disability or who is a vulnerable adult or know someone who is? Do you want to live in your own house, with support? Are you ready to make the next step? Working with our sister companies our team of fully trained and friendly staff will work with you to help you learn lots of new skills to live independently. Our supported living and housing service provide care and support in communal settings: from shared houses, to larger purpose-built apartment buildings where people have their own flats with access to communal facilities. All properties are located in residential areas, close to local amenities, leisure facilities, educational and employment opportunities. Whatever the set-up, we provide a safe and homely environment, where personalised support is delivered to help people live as independently as possible. Families and clients can access our services via direct payment, personal health budget or privately funded. Fees and packages are provided on a Individual basis according to requirements. We welcome all enquiries. Please call or email for further information:

Tel: 01652 648335 or 01652 648436 Email: admin@amaracare.co.uk

AMARA CARE Limited Supporting Meaningful Lives ...

Artemis House | 25 High Street | Kirton Lindsey | Lincolnshire | DN21 4LX 20

DTC HOMECARE LIMITED

Specialists in Dementia Care

DEDICATED • TRUSTED • CARING

Delivering the highest standard of care to your loved ones. Whether you require domestic, personal or recreational care. We work in a person centred way delivering care tailored to you and your needs

Call us today for more information

01652 409365 or 07927 528394 or email: dtchomecare@gmail.com

Supported Living Supported living is a concept that was developed as an alternative to institutional care for people with learning disabilities The main principles of supported living are that people with learning disabilities own or rent their home and have control over the support they get, who they live with (if anyone) and how they live their lives. Supported living assumes that all people with learning disabilities, regardless of the level or type of disability, are able to make choices about how to live their lives even if the person does not make choices in conventional ways.

Why choose supported living services?

Specialists in Care & Support of Adults & Children • Acquired Brain Injury • Frail Elderly • Learning Disability • Complex Health Needs

• Physical Disability • Personal Care • Long Term Conditions • Domestic Support

Call us on 01724 270083 or visit www.atcsnursing.co.uk

Supported living services may provide a good option in some circumstances – offering flexibility, and perhaps even better value for money than some of the alternatives, whether you fund your own care or receive a personal budget. The first time you hear about supported living services may be during a care needs assessment by social services. They will let you know about supported living services available locally if it seems like they might meet your needs.

Amara Care Limited Artemis House,25 High Street, Kirton Lindsey, Gainsborough DN21 4LX T. 01652 648436 Care Plus Care (UK) Limited 35 Fleetgate, Barton Upon Humber DN18 5QA T. 01652 634707 Amber House 12 Scawby Road, Brigg DN20 0AF T. 01652 657349 Options Autism Outreach Support Service - North Roxby House, Winterton Road, Scunthorpe DN15 0BJ T. 01724 733777 Creative Support - North Lincolnshire Services S2, U4, Park Square, Laneham St, Scunthorpe DN15 6JH T. 01724 845519 Ann Tuplin Care Services Ltd 27 Wells Street, Scunthorpe DN15 6HL T. 01724 270083 Housing & Support Solutions 427 Grimsby Road, Cleethorpes DN35 7LB T. 01472 690807 Care 4 All (NE Lincs) Ltd Grant Thorold Library, Durban Rd, Grimsby DN32 8BX T. 01472 322426 Creative Support - North East Lincolnshire Services 18, Alexandra Dock, Fishermans Wharf, Grimsby DN31 1ULT T. 01472 345174

Promedica24 UK Ltd

CQC overall rating

Specialist 24/7 care at home services Good from Promedica24 enables you or your loved one to live at home for as long as possible.

To find out more contact Tony on 01636 314027 or 07470 372666 or visit www.promedica24.co.uk 21

Always read the most recent CQC inspection report. Ratings are updated regularly. All care providers listed are rated good or higher on CQC. Data correct at time of print date.

How domiciliary care services can help Domiciliary care services provide careworkers or personal assistants who can visit your relative at home to help with a wide range of jobs, including:  getting out of bed in the morning  washing / dressing  maintaining personal appearance, such as brushing your relative’s hair  help and support with toileting, helping using continence aids  preparing meals and drinks  help with eating and drinking  picking up prescriptions giving, or prompting to take, prescribed medication  health-related tasks, as agreed with medical practitioners or community nursing nurses  nursing care from a registered nurse  shopping (either with, or on behalf of, your relative)  collecting pensions  helping with money, managing and paying bills  getting out of the house and meeting friends  supervision and companionship  getting settled for the evening and going to bed.  domestic services  laundry Assistance can make a huge difference, not only to the life of your loved one, but also to you as a carer. The level of support and care in the home that each person needs will vary. Your relative might need assistance with some, or all, of the above tasks; they might need care for only one hour a week, a couple of hours a day, or to have a full-time or live-in careworker. Home care services can be used temporarily – for example, while your relative recovers from an illness or operation – or long term. One of the benefits of home care services is their flexibility, which allows your relative to choose the right level of help and support for them. Local authorities have an obligation to provide some services, including personal care or preparing meals for those who have no other way of getting a meal, but they are unlikely, in most cases, to provide help with household tasks except where it is part of a more complex care arrangement.

CQC Ratings By law, care providers have to display the ratings The Care Quality Commission give them. They must display them in the places where they provide care, somewhere that people who use their services can easily see them. They must also show their ratings on their website, if they have one. To read inspection reports visit www.cqc.org.uk

Amara Care Limited Artemis House, 25 High Street, Kirton Lindsey DN21 4LX T. 01652 648436

Crosshill Homecare Market Place, Barrow Upon Humber DN19 7BW T. 01469 531767

Bluebird Care North East Lincs 64 St Peters Avenue, Cleethorpes DN35 8HP T. 01472 601177

Ideal Community Care Solutions 11 Redcombe Lane, Brigg DN20 8AU T. 01652 601973

Ace Homecare Grimsby 33 Pinfold Lane, Grimsby DN33 2EW T. 01472 426465

Amphion Home Care 1 Modder Street, Scunthorpe DN16 2SH T. 01724 844534

Craegmoor Supporting You in Lincolnshire Prince Albert Gardens, Grimsby DN31 3AG T. 01472 351213

Ann Tuplin Care Services Ltd 27 Wells Street, Scunthorpe DN15 6HL T. 01724 270083

NAViGO Extra Ltd 21 Eleanor Street, Grimsby DN32 9EA T. 01472 277738

Care Plus Care (Isle) Ltd 3 Main Street, Althorpe, Scunthorpe DN17 3HJ T. 01724 784588

HICA Homecare - Grimsby Allied House, Wilton Road, Grimsby DN36 4AW T. 01472 811818

DTC Homecare 96 Oswald Road, Scunthorpe, DN15 7PA T. 01652 409365

Humbercare Ltd Grimsby 2 Abbey Walk, Grimsby DN31 1NB T. 01472 245820

Elite Care Solutions Ltd 13-15 Beechway, Scunthorpe DN16 2HF T. 01724 855582

Intermediate Care at Home Kent Street, Grimsby DN32 7DH T. 01472 256221

Emerald Care Services Unit 22 Queensway BC, Dunlop Way, Scunthorpe DN16 3RN T. 01724 846111

Keelby Community Cares Suite A, The Old Granary, Manor Farm, Aylesby, Grimsby, DN37 7AW T. 01472 089837

Goodwin Healthcare Services Queensway Crt BP, Arkwright Way, Scunthorpe DN16 1AD T. 01724 231100

Lincolnshire Quality Care 8 Dudley Street, Grimsby DN31 2AB T. 01472 347285

Peggy’s World CiC 145 Cherry Grove, Scunthorpe DN16 2TH T. 01652 648335

Willow Homecare & Support 4 Dudley Street, Grimsby DN31 2AB T. 01472 344222

Chestnut Homecare Limited Unit 8, Concorde House, Limber Road, Kirmington, Ulceby, DN39 6YP T. 01652 661985

Always read the most recent CQC inspection report. Ratings are updated regularly. All care providers listed are rated good or higher on CQC. Data correct at time of print date. 22

How to choose a good care home You need to make sure it’s got everything you need, in a place you’ll be happy, at a price you can afford. Deciding to make the move to a care home can be a difficult decision and families usually play a vital role in helping their relatives pick the right one. Choosing a home in a hurry is never a good idea but often there can be pressure to find somewhere quickly, especially if a hospital is keen to discharge a patient. If there is a strong possibility that your loved one may need greater levels of care in the future, it can be wise to choose a home where this extended care is possible. Some homes are very large and this can have its advantages, such as better entertainment facilities, including having a minibus and obviously, a wider social circle. If your relative is quiet and shy, they may be better off in a much smaller home. Average cost of Residential Care in North East & North Lincolnshire 2018/19: £72.80 per day £509.60 per week £26,500 per year Average cost of Nursing Care in in North East & North Lincolnshire 2018/19: £110.95 per day £778.84 per week £40,500 per year

There are four basic types of care homes Residential Care Provide living accommodation with meals in a dining area and help with personal care, such as washing and dressing.

Nursing Homes Everything that is in a residential care home together with medical care from a qualified nurse who is on site 24 hours a day.

Care homes with dementia care They are designed to make people with dementia feel comfortable and safe.

Dual-registered Care Homes Residential & Nursing They accept residents who need both personal care and nursing care. This means that someone who initially just needs personal care but later needs nursing care won’t have to change homes.

Care homes for adults aged 18 to 65 There are also residential care homes that provide care and support for younger adults with complex needs, for example: • severe physical disabilities • learning disabilities • brain injury resulting from an accident • mental health problems They can care for adults with more than one health problem and some have expertise in providing care for adults with alcohol or drug dependency. These care homes may offer permanent residence or provide care for a temporary period. 23

Your right to choose your care home and its location If the local authority assess your needs and assist with your care home placement, you should be told about your right to choose your care home and its location, subject to certain conditions. This is based on the choice of accommodation regulations. Where you express a preference for a particular home and specified conditions are met, the local authority must provide, or arrange for, the provision of your preferred accommodation. Additional costs may need to be met by you or another person, called a ‘top-up’.

Care home contracts Once you’ve decided on a care home, you’ll need to sign a contract to agree terms. Before you sign, it’s essential to read the contract carefully and understand what you’re agreeing to.  Self-funding: if your relative is paying for their own care, the contract will be between them and the care home.  Local-authority payment: if the local authority is funding your relative’s care, the contract will be between the local authority and the care home.  Shared payment: if you or someone else is paying a top-up fee to the care home, there will be two contracts. One between whoever is paying the top-up and the local authority, and another between the local authority and the care home. If your relative is responsible for signing the contract, it might be helpful to suggest that you go through the paperwork together. If you have a power of attorney, you might need to sign on behalf of your relative A care home contract should cover:  the cost of care, including the notice period for any increases  any deposits or advance payments required  details of any trial period offered  what is and isn’t covered by the care home insurance  the type of accommodation provided  the level of care to be provided  any additional fees and charges that may be incurred  the cost and details of any extra services, such as meals, laundry, personal care (eg hairdressing, chiropody), television and phone bills  what happens if residents are temporarily absent from the care home (eg in hospital)  the terms of cancellation of the contract, both on your part and on that of the care home, including the required notice period  the complaints procedure.

The Limes R  N PD LD  B 93 13 Wellholme Road, Grimsby DN32 0DR T. 01472 241072

Westbridge House Rehabilitation Unit R  N PD LD  B 25 1 Westfield Road, Barton Upon Humber T. 01652 632437

Bridgewater Park Care Home R N  PD  LD  B 63 Bridgewater Road, Scunthorpe DN17 1SN T. 01724 847323

22 Abbey Drive (West) R  N PD LD  B6 22 Abbey Drive, Grimsby DN32 0HH T. 01472 507311

The Old Vicarage R  N PD LD  B 13 48 Church Lane, Stallingborough, Grimsby DN41 8AA T. 01472 882333

Carseld R  N PD  LD  B 22 Brickhills, Broughton, Brigg DN20 0BZ T. 01652 650613

The Manor House R  N PD LD  B 18 Whitton Road, Alkborough, Scunthorpe DN15 9JG T. 01724 720742

Bellamy’s Cottage R  N PD LD  B8 Weelsby Road, Grimsby DN32 9RU T. 01472 241893

Vicarage Lodge R  N PD LD  B3 48 Church Lane, Stallingborough, Grimsby DN41 8AA T. 01472 882809

Watermill Lodge R  N PD LD  B4 Common Road, Brigg DN20 0DA T. 01652 652147

Options Thorpe House R  N PD LD  B 12 Sawcliffe Hill, Dragonby, Scunthorpe DN15 0BJ T. 01724 847788

Bradley Apartments R N  PD  LD B 14 Bradley Road, Bradley, Grimsby DN37 0AA T. 01472 875807

Welholme Road R  N PD  LD B 16 3 Welholme Road, Grimsby DN32 0DY T. 01472 359574

Emerald House R  N PD  LD  B6 3 Bridge Street, Brigg DN20 8LN T. 01652 781710

Options Roxby House R  N PD LD  B 29 Winterton Road, Roxby, Scunthorpe DN15 0BJ T. 01724 733777

Carisbrooke R  N PD LD  B 12 35 Welholme Road, Grimsby DN32 0DR T. 01472 354434

Amber House R N  PD LD  B5 154 Grimsby Road, Humberston DN36 4AQ T. 01472 699804

Amber House R  N PD  LD  B 13 12 Scawby Road, Broughton, Brigg DN20 0AF T. 01652 657349

Sunningdale Court R  N PD LD  B 20 Albert Road, Ashby, Scunthorpe DN16 2TN T. 01724 844181

Clarendon Hall Care Home R N  PD  LD B 49 19 Church Avenue, Humberston, Grimsby DN36 4DA T. 01472 210249

Havenmere Health Care Ltd R N  PD  LD B 38 191 Pelham Road, Immingham DN40 1JP T. 01469 557340

The Huntercombe Centre R N  PD LD  B 14 High Street, Redbourne, Gainsborough DN21 4QU T. 01652 648581

Kirklees R  N PD LD  B 23 31 Kirkgate, Waltham, Grimsby DN37 0LP T. 01472 825296

The Mount R  N PD LD  B 19 Palmer Lane, Barrow Upon Humber DN19 7BS T. 01469 532897

Lowfield House Nursing Home R  N PD  LD  B 21 39 Cornwall St, Kirton in Lindsey Gainsborough DN21 4EH T. 01652 648835

NE Lincs Crisis (Field View) R  N PD LD  B5 7-9 Selge Way, Bradley Park Est Grimsby DN33 1RN T. 01472 750288

Options Applegate House R  N PD LD  B6 50 Holydyke, Barton Upon Humber, DN18 5PP

Lincolnshire House Association R  N PD  LD  B 37 Brumby Wood Lane Scunthorpe DN17 1AF T. 01724 844168

KEY | R Residential | N Nursing | PD Physical Disabilities | LD Learning Disabilities | B Number of Beds Always read the most recent CQC inspection report. Ratings are updated regularly. All care providers listed are rated good or higher on CQC. Data correct at time of print date. 24

Time to enjoy older age

Winchester House

22 Pelham Road | Grimsby | DN34 4SU

A home from home with support when you need it. Respite stays are available.

Our supported living home provides residents with the privacy of their own affordable high quality accommodation combined with the companionship of the other residents.

A home from home with support when you need it

Winchester House in Grimsby is a lovely home from home with a warm, friendly atmosphere. It has five single en-suite rooms and three one bedroom apartments, an attractive lounge and a beautiful garden for enjoyable days outside.

Time to enjoy older age

We organise a range of activities and outings throughout the year including coffee mornings, a Sunday Luncheon Club and energetic exercise classes. Our services are personalised to meet your needs so you can enjoy freedom, security and peace of mind with support when you need it. * Charges may be supported by Housing Benefit if needed.

For more information on Winchester House

Call: 01472 241605

or email: abbeyfield-Grimsby@abbeyfield.com

www.abbeyfield.com Registered in England and Wales, Company 574816, Charity 200719, HCA H1046

Churchview Care Home R  N  D  O  B 30 46 Aylesby Road, Grimsby DN37 9NT T. 01472 885814

Stallingborough Lodge R N  D  O  B 47 Station Road, Stallingborough, Grimsby DN41 8AF T. 01472 280210

Crosshill House R  N D  O  B 26 Market Place, Barrow Upon Humber DN19 7BW T. 01469 531767

Lindsey Hall Care Home R  N D  O  B 79 Clee Road, Cleethorpes DN35 8AF T. 01472 806333

Cloverdale Care Home R  N D  O  B 40 68 Butt Lane, Laceby, Grimsby DN37 7AH T. 01472 877000

Temple Croft Care Home R  N D  O  B 40 42 Scartho Road, Grimsby DN33 2AD T. 01472 752820

Beech House Care Home R  N D  O  B 30 Chapel Lane, Barton Upon Humber DN18 5PJ T. 01652 635049

Rivelin Care Home R  N D  O  B 39 15-21 Albert Road, Cleethorpes DN35 8LX T. 01472 692132

College View R  N D  O  B 12 71 Bargate, Grimsby DN34 5BD T. 01472 879337

The Anchorage - Care Home R  N D  O  B 40 Rutland Street, Grimsby DN32 7RS T. 01472 250817

Eagle House Care Home R  N D  O  B 40 Fleetgate, Barton Upon Humber DN18 5QD T. 01625 635440

Royal Court Care Home R  N D  O  B 20 20 Princes Road, Cleethorpes DN35 8AW T. 01472 600112

Cranwell Court R  N D  O  B 56 Cambridge Road, Grimsby DN34 5EP T. 01472 278479

The Fountains Care Centre R N  D  O  B 45 Church Lane, Tetney, Grimsby DN36 5JX T. 01472 210456

Carseld R  N D  O  B 22 Brickhills, Broughton, Brigg DN20 0BZ T. 01652 650613

The Old Library R  N D  O  B 30 Isaacs Hill, Cleethorpes DN35 8JR T. 01472 601364

Eaton Court R N  D  O  B 45 Augusta Street, Grimsby DN34 4UD T. 01472 341846

The Meadows Care Home R  N D  O  B 36 88 Louth Road, Scartho, Grimsby DN33 2HY T. 01472 823287

Castlethorpe Nursing Home R N  D  O  B 59 Castlethorpe, Brigg DN20 9LG T. 01652 657509

Ashlea Court Care Home R  N D  O  B 48 Church Lane, Waltham, Grimsby DN37 0ES T. 01472 825225

Homefield House R  N D  O  B 24 11 Welholme Road, Grimsby DN32 0DT T. 01472 341909

Waltham House Care Home R  N D  O  B 33 Louth Road, New Waltham, Grimsby DN36 4RY T. 01472 827725

Clarence House Care Home R  N D  O  B 33 Albert Street, Brigg DN20 8HS T. 01652 650950

Bradley House Care Home R  N D  O  B 48 Bradley Road, Bradley, Grimsby DN37 0AJ T. 01472 878373

Little Brocklesby House R  N D  O  B 36 51 High Street, Limber, Grimsby DN37 8JL T. 01469 561353

Yarborough House Care Home R  N D  O  B 25 30-34 Yarborough Road, Grimsby DN34 4DG T. 01472 355791

Holme Farm Residential Home R  N D  O  B 30 9 Church Street, Elsham, Brigg DN20 0RG T. 01652 688755

Carlton House R  N D  O  B 10 267 Hainton Avenue, Grimsby DN32 9JX T. 01472 360878

Newgrove House Care Home R  N D  O  B 39 Station Road, New Waltham, Grimsby DN36 4RZ T. 01472 822176

The Kensington R  N D  O  B 35 340 Pelham Road, Immingham DN40 1PU T. 01469 571298

Orchard Court Residential R  N D  O  B 34 7 Wrawby Road, Brigg DN20 8DL T. 01652 653845

Lindum Court www.plenuscare.co.uk

For Compassionate Dementia Care in a Homely Setting

Pleasantly situated at the heart of the riverside village of Owston Ferry, offering the very best in

residential care, dementia care, respite and convalescence care.

DE D ON

01427 728507

OMMEN EC

careh

Telephone Helen on

Residential | Respite | Dementia Care | Day Care

Lindum Court

e . c o. u k

Good

99-101 High Street | Owston Ferry | Doncaster | Lincolnshire | DN9 1RL

The Manor www.plenuscare.co.uk

Providing First Class Residential & Specialist Care

The Manor is a stunning grade II listed building set in its own grounds with picturesque gardens offering the very best in residential care, dementia care, respite and convalescence care.

DE D ON

01724 764884

OMMEN EC

careh

Telephone Helen on

Residential | Respite | Dementia Care | Day Care

e . c o. u k

The Green | Scotter | Gainsborough | Lincolnshire | DN21 3UD

The Manor

Good

Set amongst extensive accessible gardens within the heart of the picturesque village of Scotton within easy reach of both Scunthorpe and Gainsborough.

CQC overall rating

Good Holly Tree Lodge Care Home Safe

Good

Effective

Good

Caring

Good

Responsive

Good

Well-led

Good

Registered for both Residential & Nursing Separate purpose built care unit with both lounge and dining areas where we are able to care for people who have needs associated with dementia Care packages ranging from respite to long term care and NHS continuing care Our aim is to provide a homely environment, where residents can enjoy the garden, lounge and all communal areas at their leisure, or feel free to retire to their rooms, as and when they wish. Unrestricted visiting times for family and friends. Highly rated on carehome.co.uk

Residential | Nursing | Dementia Care

HOLLY TREE LODGE CARE HOME www.hollytreecare.co.uk

We welcome telephone enquiries at any time and also invite you to call in at the Home to have a look around. Please call the Manager, Anne on

Tel: 01724 762 537

3 Eastgate | Scotton | Gainsborough | Lincolnshire | DN21 3QR

Holly Tree Lodge R  N  D  O  B 45 3 Eastgate, Scotton, Gainsborough DN21 3QR T. 01724 762537

Edmund House R  N D  O  B 56 98-108 Everest Road, Ashby, Scunthorpe DN16 3EE T. 01724 844495

Richden Park Care Home R N  D  O  B 52 37-43 Old Brumby Street, Scunthorpe DN16 2AJ T. 01724 280587

Wrawby Hall Care Home R  N D  O  B 34 Vicarage Road, Wrawby, Brigg DN20 8RP T. 01652 655311

Laughton Croft Care Home R N  D  O  B 36 Gainsborough Road, Scotter Common, Gainsborough DN21 3JF T. 01724 762678

Gresham Lodge Care Home R  N D  O  B 21 255 Ashby Road, Scunthorpe DN16 2AB T. 01724 846504

Saint Lawrence Residential R  N D  O  B 23 102-104 Oswald Road, Scunthorpe DN15 7PA T. 0172 4847082

Orchard Court Care Home R  N D  O  B 34 7 Wrawby Road, Brigg DN20 8DL T. 01652 653845

The Manor R  N D  O  B 25 The Green, Scotter, Gainsborough DN21 3UD T. 01724 764884

Haverholme House R  N D  O  B 47 Broughton Road, Appleby, Scunthorpe DN15 0DA T. 01724 862722

Sycamore Lodge Care Home R N  D  O  B 45 2 Burringham Road, Ashby, Scunthorpe DN17 2BB T. 01724 856963

Lindum Court R  N D  O  B 24 99-101 High Street, Owston Ferry, Doncaster DN9 1RL T. 01427 728507

Althorpe Nursing Home R N  D  O  B 20 3 Main Street, Althorpe, Scunthorpe DN17 3HJ T. 01724 783363

Holly House Care Home R  N D  O  B 38 124 High Street, Burringham, Scunthorpe DN17 3LY T. 01724 782351

The Valleys Care Home R N  D  O  B 84 Harpham Close, Scunthorpe DN16 3AG T. 01724 854863

Drovers Call R  N D  O  B 60 186 Lea Road, Gainsborough DN21 1AN T. 01427 678300

Ascot House - Scunthorpe R  N D  O  B 40 88-90 Oswald Road, Scunthorpe DN15 7PA T. 01724 867261

Keb House Residential Home R  N D  O  B 18 Haytons Lane, Appleby, Scunthorpe DN15 0AP T. 01724 733956

Baytree Court R  N D  O  B 34 Normanby Road, Scunthorpe DN15 6AR T. 01724 855410

Foxby Court R  N D  O  B 46 Middlefield Lane, Gainsborough DN21 1QR T. 01427 613376

Bridgewater Park Care Home R N  D  O  B 63 Bridgewater Road, Scunthorpe DN17 1SN T. 01724 847323

NLC Home First Residential R  N D  O  B 30 42 DeLacy Way, Winterton, Scunthorpe DN15 9XS T. 01724 298444

Warley House R  N D  O  B 39 Warley Road, Scunthorpe DN16 1PL T. 01724 861507

Foxby Hill Care Home R  N D  O  B 47 Foxby Hill, Gainsborough DN21 1PN T. 01427 611231

Carisbrooke Manor R  N D  O  B 43 Carisbrooke Manor Lane, Old Barn, Scunthorpe DN17 2AA T. 01724 289555

Norwood House R  N D  O  B 27 15A Station Road, Gunness, Scunthorpe DN15 8SU T. 01724 784333

Greenacres Care Home R  N D  O  B 39 Fieldside, Crowle, Scunthorpe DN17 4HL T. 01724 711661

Grosvenor House Care Home R N  D  O  B 41 19 Back Street,East Stockwith, Gainsborough DN21 3DL T. 01427 616950

Cherry Tree House R  N D  O  B 34 Collum Avenue, Ashby, Scunthorpe DN16 2TF T. 01724 867879

Phoenix Park Care Village R N  D  O  B 146 Phoenix Ave, Off Phoenix Parkway, Scunthorpe DN15 8NH T. 01724 289885

St Mary’s R  N D  O  B 47 St Marys Court, Speedwell Crescent, Scunthorpe DN15 8UP T. 01724 865461

Useful numbers for support in North East Lincolnshire

Provides information and advice on council services for residents, businesses and visitors to North East Lincolnshire. Tel: 01472 313131 www.nelincs.gov.uk

Responsible for commissioning health and adult social care services for people in North East Lincolnshire. Tel: 0300 300 0400 www.nelctp.nhs.uk

Free, confidential, impartial advice. Telephone Advice line: 0344 411 1444 www.advicenel.org.uk

Have your say on health and social care in North East Lincolnshire. Tel: 01472 361459 www.healthwatchnortheastlincolnshire.co.uk

One of the area's most significant, dynamic and highly regarded charities working with and for older people. Tel: 01472 344976 www.ageuk.org.uk/northeastlincs

Free, confidential, impartial advice. North East Lincolnshire: 01472 359247 www.alzheimers.org.uk

Dedicated to relieving poverty, hardship and distress to those in need in the local community. Tel: 01472 232310 www.carenelincs.co.uk

A local charity providing services for older people and people with disabilities in North East Lincolnshire. Tel: 01472 322426

www.care4all.org.uk

Grimsby, Cleethorpes and District Mind

To support the Carers of North East Lincolnshire and their families. Tel: 01472 242277 www.carerssupportcentre.com

Mind provides services to support those with mental health difficulties in the North East Lincolnshire areas. Tel: 01472 602502 www.mind.org.uk

We’re here for people living with any terminal illness, and their families. Tel: 0800 090 2309 www.mariecurie.org.uk

Monday–Friday 9.00am–8.00m For confidential cancer information and support. Tel: 0808 808 00 00 www.macmillan.org.uk

Useful numbers for support in North East Lincolnshire

We provide specialist care and support for the people of North East Lincolnshire who have life-limiting illnesses, and their families. Tel: 01472 350908 www.standrewshospice.com

To provide the way forward for the disabled community of North and North East Lincolnshire and surrounding areas. Tel: 01472 269666 www.foresight-nelincs.co.uk

Combat isolation and loneliness across North East Lincolnshireand to improve older people’s quality of life. Tel: 01472 602500 www.friendshipathome.org.uk

Our aim is to improve people’s lives through drama, arts and community based projects. www.catact.co.uk

We help improve the physical and mental health and wellbeing of individuals and communities. Tel: 01472 236677 www.ghopa.org

Helping people tackle their debts and manage their money wisely. Tel: 0800 138 7777 www.moneyadviceservice.org.uk

Lincoln & Lindsey Blind Society Serving visually impaired people. Tel: 01507 605604 www.llbs.co.uk

The Booth Lifehouse. Offering independent living and a first class resettlement support for those in need. Tel: 01482 225521 www.salvationarmy.org.uk/booth-lifehouse

North East Lincolnshire Diabetes Support Group We can be found at: Open Door, Albion Street, Grimsby. Tel: 0345 123 2399

www.north-east-lincs-adult.diabetesukgroup.org

North East Lincolnshire Dementia Action Alliance Through the Alliance we will encourage Dementia Friends sessions to raise awareness of this disease.

www.dementiaaction.org.uk

Voluntary Action North East Lincolnshire We are here to “help Voluntary and Community Groups in North East Lincolnshire help communities help themselves”. Tel: 01472 231123 www.vanel.org.uk

YMCA Humber is a charitable organisation that provides supported accommodation and other services for young people in local communities. Tel: 01472 359 621 www.ymca-humber.com 30

Useful numbers for support in North Lincolnshire

Provides information and advice on council services for residents, businesses and visitors to North Lincolnshire. Tel: 01724 297000 www.northlincs.gov.uk

North Lincolnshire

Responsible for commissioning health and adult social care services for people in North Lincolnshire. Tel: 01652 251000 www.northlincolnshireccg.nhs.uk

North Lincolnshire

Free, confidential, impartial advice. Telephone Advice line: 01724 870941 www.citizensadvicenlincs.org.uk

Have your say on health and social care in North Lincolnshire. Tel: 01724 844986 www.healthwatchnorthlincolnshire.co.uk

One of the area's most significant, dynamic and highly regarded charities working with and for older people. Tel: 01724 849819 www.ageuk.org.uk/northlincolnshire

Free, confidential, impartial advice. North Lincolnshire: 01724 848594 www.alzheimers.org.uk/scunthorpe

PALS

Patient Advice and Liasion Service

The Carersâ&#x20AC;&#x2122; Support Centre is here to help support Carers in North Lincolnshire. Tel: 01652 650585 www.carerssupportcentre.com

Confdential advice, support & information on health-related matters. Tel: 03033 306518 Diana, Princess of Wales Hospital in Grimsby and at Scunthorpe General Hospital.

Scunthorpe and District Mind Working with people with learning disabilities and their families. Tel: 01724 279 787 www.yournetwork.mencap.org.uk

Mind provides services to support those with mental health difficulties in the North incolnshire areas. Tel: 01724 279500 www.scunthorpemind.org

Macmillan Therapy Team Weâ&#x20AC;&#x2122;re here for people living with any terminal illness, and their families. Tel: 0800 090 2309 www.mariecurie.org.uk 31

Providing community occupational therapy & physiotherapy to individuals with life limiting conditions. Tel: 01724 29062 E. nlg.SCMacmillanSurvivorshipTherapy@nhs.net

Useful numbers for support in North Lincolnshire Magic Moments for Autistic Kids

We provide specialist care and support for the people of North Lincolnshire who have life-limiting illnesses, and their families. Tel: 01724 270835 www.lindseylodgehospice.org.uk

ARTHRITIS CARE

A registered charity providing support for children with autism and Aspergerâ&#x20AC;&#x2122;s syndrome. Tel: 01724 848683 www.magicmomentsforautistickids.org

Support group for those with arthritis. Tel: 01724 782238 or 01724 735262 www.arthritiscare.org.uk

Independent, one-to-one advocacy support for people with mental health needs. Tel: 01724 854952 www.cloverleaf-advocacy.co.uk

A website resource providing information about care and support to live independently or find care services. www.connecttosupport.org/northlincs

Helping people tackle their debts and manage their money wisely. Tel: 0800 138 7777 www.moneyadviceservice.org.uk

Lincoln & Lindsey Blind Society Serving visually impaired people. Tel: 01507 605604 www.llbs.co.uk

North Lincolnshire Stroke Recovery Service provides high quality information, practical advice and emotional support following a stroke. Tel: 01724 851203 www.stroke.org.uk

A day centre offering care services for adults with learning disabilities. For further information and details of charges contact Tel: 01724 271381 45 Minster Road, Scunthorpe DN15 7EP

THE CROSBY COMMUNITY ASSOCIATION Offering a range of advice and information for the local community. Tel: 01724 330022

www.ccanorthlincs.co.uk

Helping to support anyone who needs someone to talk to.

Tel: 01724 860000 www.samaritans.org

Supporting people after the death of someone close. Face-to-face and group support is delivered by trained bereavement support volunteers. Tel: 01724 281178 www.cruse.org.uk 32

ace homecare EST. 2003

Because you and your loved ones deserve the best possible care and support

Premier care providers in North East & North Lincolnshire

Home Care

Short Term & Respite

Dementia Care

NHS Care

Personal care Help with shopping

Carers respite Direct payments

Palliative care services Catheter & stoma care trained

Assistance with medication Help with food & fluids 24 hour call out and support

Personal health budgets Emergency care & hospital discharge 24 hour call out and support

Continuity of carers Dignified & respectful personal care Escorted outings & holidays Carers breaks & respite 24 hour call out and support

Assistance with medication Fully trained team in PEG feeding 24 hour call out and support

If you require specialist care and support at home, Ace Homecare delivers a care service to help you with your short-term or long-term needs. Every care package we provide is unique, which is why we ensure our highly skilled Carers are trained to meet your individual and lifestyle needs. From one visit a week, to ďŹ ve visits a day, we offer a wide-range of care and support services.

FREE HOME CARE ASSESSMENTS

Our Mission Statement

To enable individuals to stay in the comfort of their own homes To encourage an open and positive working environment To embrace technological help to improve care delivery To continuously strive for improvement To keep individuals in charge of their own care Ace Homecare Grimsby To Make a difference

If you have any questions or would like more information, we'd be happy to help.

01472 426465

CQC overall rating

Good

www.acehomecare.co.uk

Ace Homecare | 33 Pinfold Lane | Scartho| Grimsby | DN33 2EW

UKHCA

UNITED KINGDOM

HOME CARE ASSOCIATION