Leicestershire GP Surgeries Signposting Directory by Healthcare Publications

YOUR FREE GUIDE TO HEALTH & SOCIAL CARE ISSUE 3

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Leicestershire

Health & Social Care Signposting Directory

Helping you get the best out of health and social care services

www.healthwatchleicestershire.co.uk

Contents Healthwatch Leicestershire

1-2

Our Year at a Glance

Healthwatch Leicestershire - What Next

Primary Health Care - GPs & GP Surgeries Leicestershire

5-7

Late Night Pharmacies - Leicestershire NHS Carers Direct Helpline

8 9 - 10

Hospital Discharge - Know Your Rights

11 - 12

Are you Eligible for NHS Continuing Healthcare Funding

13 - 14

Understanding NHS Personal Health Budgets

15 - 16

Dementia Support in Leicestershire

17 - 18

How Domiciliary Care Services Can Help

19 - 20

Choosing the Right Home Care Agency

Care at Home - Leicestershire

22 - 24

Choosing the Right Care Home

25 - 26

Nursing Homes - Leicestershire

Residential Homes - Leicestershire

29 - 32

Care Home Fees

Putting Your Affairs in Order

35 - 36

Disclaimer This Directory has been compiled to signpost primary health and social care providers throughout North East Lincolnshire. Whilst we have taken every care in compiling this publication, the publishers and promoters cannot accept responsibility for any inaccuracies. All listings are supplied via the Care Quality Commission (CQC) and NHS Choices. Neither Healthwatch Leicester nor Healthcare Publications can be held responsible for any errors or omissions. All signposting services are up to date as of October 2017. This Directory contains advertising from businesses who are offered the opportunity to reach potential customers through inclusion. However, any information provided by a company or organisation does not carry endorsement or approval of any product or service by Healthwatch Leicestershire or Healthcare Publications.

Another quality publication by Healthcare Publications If you require extra copies of this directory or are interested in advertising in future editions please email Healthcare Publications on admin@healthcarepublications.org or visit www.hcpublications.org

Healthwatch Leicestershire Our Vision We are committed to improving patient experiences of local health and care services.

Higher quality and more accessible health and social care services in Leicestershire through public involvement.

Our Mission and Objective To be an independent, influential consumer champion of health and social care services in Leicestershire, ensuring that consumer rights and responsibilities in health and social care are understood and delivered.

Your voice counts

We achieve this by:

Helping you get the best out of your local health and social care services

Understanding what matters most to consumers, especially those most vulnerable, by always starting with their needs and rights.

Healthwatch Leicestershire is the county’s patient and public champion for health and social care services which include: • GPs and practices • Mental health services • Hospitals • Social care • Community health services • Carers services • Children and young people services Our aim is to listen to the local community, patients and public and use what we hear to challenge and influence how existing services are delivered. We’re here to work on your behalf, to ensure your views and experiences are heard by those who run, plan and regulate local health and social care services. Healthwatch Leicestershire helps you find out what Health and Social Care services are available locally, so you can make an informed choice about your care. Healthwatch Leicestershire is the independent consumer watchdog set up to collect information and represent the views of the public on health and social care. Healthwatch Leicestershire is here to give patients, service users and local people an opportunity to influence and challenge the way your local health services are run. Healthwatch Leicestershire has a legal right to ‘Enter and View’ any public funded organisation announced or unannounced, with enough evidence from the general public.

Developing evidence-based local insights to share with local partners, and Healthwatch England to inform a national picture. Influencing those who have the power to change design and delivery of services so they better meet the needs and rights of users. Healthwatch Leicestershire exists to help the public get the best out of their local health and social care services. We do this by: • Listening to the local community, consumers and health and social care providers to understand what matters most. • Providing an information and signposting service that is supported and developed with health and social care providers. • Keeping up-to-date with local and national health and social care plans to understand how these will affect local people. •

Representing local people by presenting the evidence gathered to health and social care boards and committees with the aim to influence change for the better.

Having your say ... Giving feedback takes minutes, but the impact could last a lifetime.

How we have helped the community access the care they need Healthwatch Leicestershire provide residents with information about local health and social care services and how to access them. We signpost residents to relevant organisations and make referrals to an Independent NHS Complaints Advocate for those wanting help in making a complaint about an NHS Service. This year our Signposting and Information Service handled 242 enquires. The top issues received through our Signposting service were: • Lack of NHS dental appointments • Complaints about NHS services (e.g. GPs, Dentists, Hospitals) • Social Care issues and concerns (e.g. Social worker complaint, concerns regarding care packages) The majority of enquiries (56%) to the signposting service were made by telephone and were from individuals seeking information about NHS dentists. The insights we gain from the helpline and information service contributes to our evidence base so that our voice is authentic where changes are needed to health and social care services.

Our Website – Q&A Repository A new section on our website was launched in February 2017 where we have posted all ‘Questions and Answers’ we’ve received from the public and health care providers. This database is a resource for patients and the public to search as part of our signposting service. www. healthwatchleicestershire.co.uk/questions

Healthwatch Leicestershire’s information and signposting service can be accessed via: • Contacting the Healthwatch Leicestershire team on their direct line: - 0116 2574 999 • Through the online form which can be accessed via the Healthwatch Leicestershire website www.healthwatchleicestershire.co.uk • Through Healthwatch Leicestershire’s Twitter (@HWLeicShire) account which is updated daily with current information • Write to us at Healthwatch Leicestershire 9 Newarke Street, Leicester LE1 5SN • Email: info@healthwatchleics.co.uk

This year we have reached

3453

members, subscribers and twitter followers.

Our board members represented local voices at 94 different health and care meetings and committees.

Our signposting and information service has helped 242 individuals.

We’ve undertook 6 Enter and View visits to local health and care services.

We published 5 insight reports on issues ranging from access to GPs and mental health.

We’ve met 3017 local people at 202 community events and activities. 2

Our year at a glance ... Enter & View This year we have gained 234 more twitter followers and 5223 new people have visited our website.

In 2016 – 2017 we were in contact with 3017 individuals across 202 different activities and events. Our information and advice service listened to 242 people about their experiences of health and social care. The issues and concerns that people spoke to us about informs our work, this includes questions for the quarterly meetings with Chief Executives of University Hospitals of Leicester (UHL) and Leicestershire Partnership NHS Trust. Our board members have represented local peoples voices at 94 different health and social care meetings. Their time, effort and enthusiasm has helped make a difference and influence change for the better. The role of the Board is to help determine the strategic direction of Healthwatch Leicestershire and to ensure it provides a representative voice for as many users of health and social care services in the county as possible. We also have 23 active volunteers who are involved in many activities including: • Healthwatch Leicestershire Board • Sitting on Strategic Boards, Forums, Groups and Meetings •

Quarterly meetings held with University Hospitals of Leicestershire, Leicestershire NHS Partnership Trust, East Midlands Ambulance Services, Arriva Transport Solutions Ltd

Healthwatch Leicestershire has the power to enter and view adult health and social care premises to get a feel for how they are delivering services. Enter & View visits are conducted by a small team of trained volunteers. Their role is to find out how services are being run and to make recommendations on where improvements can be made. The visits are usually ‘announced’, which means we have arranged the visit with the service provider. We can also carry out ‘unannounced’ visits where needed, which means the team of volunteers enter and view premises without prior notice. Enter & View visits can happen if people tell us there is a problem with a service. They can also take place if a service has a good reputation. This is so we can learn what they do well and share this with those who plan, run and regulate local services. We produce a report for each of our Enter & View visits; these are available for you to read in the report section on our website. We conducted 6 Enter & view visits involving our small team of trained volunteers, with Healthwatch staff, who are prepared as ‘Authorised Representatives’ to undertake visits to health and social care premises to find out how they are being run and make recommendations where there are areas for improvements. This year we identified three areas of the county where we have not undertaken a visit and chose to visit the following health care providers within those areas. • Hinckley & Bosworth Community Hospital • Station View Health Centre, Hinckley and surrounding area • Enter & View – 4 Urgent Care Centres across Leicestershire

• Engagement Activities • Enter & View Task Group

Healthwatch Leicestershire undertook 6 visits to to local health and care services. 3

Healthwatch Leicestershire - what next ... The next 12 months The plan for 2017 onwards is to build on our work over the past three years and to prioritise the areas where we can make a difference to local people and services. This will include: •

Insight projects based on feedback from local people and statutory regulation to ensure we can make more difference locally through our reports and recommendations.

•

Maintain our signposting service so it continues to inform our activities and enabling us to identify and share trends in patient experiences with providers and commissioners.

• Continuing to provide data and reports to inform CQC inspections and working more closely with Scrutiny Committees. • Sustaining our Enter & View model giving local people the opportunity to scrutinise services, particularly in hospital, mental health and social care.

Healthwatch Leicestershire have supported the involvement of local people in the work we do through the ongoing volunteer program. Healthwatch volunteers make a difference… could you? Healthwatch Leicestershire has an active group of experienced and skilled volunteers that are local people who help us be the public voice for health and social care in Leicestershire. Our volunteers undertake a range of activities to help us ensure that local people are listened to when it comes to health and social care and the services that we all use. The roles volunteers carry out are:

• Supporting University Hospitals of Leicester NHS Trust with their new Emergency Department, and other parts of the system that are failing. We will do this by, promoting the involvement of patients and carers and ensuring their views are informing future planning.

• Board Members

• Contributing data and intelligence to the planning of services through the Joint Strategic Needs Assessment.

Why get involved with us?

• Supporting our Board Members on appropriate boards and committees with their involvement in the commissioning, provision and scrutiny of services. • Continuing to develop relationships and influence on Transformation programmes and Health and Wellbeing Board initiatives.

• Engagement Support Volunteers • Admin Support • Enter and View • Marketing and Publicity We need people like you to help us gather the views of the people in Leicestershire about health and social care services in the county. And we mean everyone. From the young to the old, the voices that shout loudly to those that are seldom heard. Anyone who lives or works in Leicestershire can consider volunteering for us. You can give as much or as little of your time as you want, but any time you can give will make a difference. Share your energy and enthusiasm with your community to make things better for everyone in Leicestershire.

Volunteers play a vital role in ensuring Healthwatch Leicestershire meets its objectives.

Contact the Healthwatch Leicestershire team on T. 0116 2574 999 or through the online form which can be accessed via the Healthwatch Leicestershire website www.healthwatchleicestershire.co.uk

Primary Care, GPs, GP Surgeries and Late Night Pharmacies in Leicestershire

GPs & Surgeries

Accident & Emergency

Blaby

Charnwood

If you experience severe breathing difficulties, loss of blood, suspected broken bones or any other serious trauma, you are advised to go to an A&E department. If you require emergency treatment call 999 or visit the emergency department immediately at:

Countesthorpe Health Centre Central Street, Countesthorpe LE8 5QJ T. 0116 2776336

Alpine House Surgery 86 Rothley Road, Mountsorrel LE12 7JU T. 0116 2169947

Enderby Medical Centre Shortridge Lane, Enderby LE19 4LY T. 0116 2866088

Anstey Surgery 21a The Nook, Anstey LE7 7AZ T. 0116 2362531

Fleckney Medical Centre High Street, Fleckney LE8 8AJ T. 0116 2403139

Banks Surgery 9 The Banks Sileby LE12 7RD T. 01509 812343

Hazelmere Medical Centre 58 Lutterworth Road, Blaby LE8 4DN T. 0116 2771666

Barrow Health Centre 27 High Street Barrow-upon-Soar LE12 8PY T. 01509 274430

Kibworth Health Centre Smeeton Road, Kibworth LE8 0LG T. 0116 2793308

Billesdon Surgery 4 Market Place, Billesdon LE7 9AJ T. 0116 2596206

Kibworth Health Centre 24 Main Street, Great Glen LE8 9GG T. 0116 2592353

Billesdon Surgery Main Street, Bushby LE7 9NY 0844 4492858

Narborough Health Centre Thornton Drive, Narborough LE19 2GX T. 0116 2862386

Birstall Medical Centre 2 Border Drive, Leicester LE4 2PF T. 0116 2169773

Northfield Medical Centre Villers Court, Blaby LE8 4NS T. 0116 3192203

Birstall Medical Centre 4 Whiles Lane, Birstall LE4 4EE T. 0116 2169773

The Limes Medical Centre 65 Leicester Road, Narborough LE19 2DU T. 0116 2864421

Bridge Street Medical Practice 20 Bridge Street, Loughborough LE11 1NQ T. 01509 263018

Two Shires Medical Practice 2a Station Road, Kibworth LE8 0LN T. 0116 2792422

Charnwood Medical Group 4 Beaumont Road, Loughborough LE11 2JB T. 01509 324115

Two Shires Medical Practice 6A High Street, Fleckney LE8 OAJ T. 0116 2404462

Charnwood Medical Group Old Ashby Road, Loughborough LE11 4PQ T. 01509 324115

Leicester Royal Infirmary Infirmary Square, Leicester LE1 5WW T. 0300 303 1573

Urgent care services If your GP practice is closed and you have a minor injury or require urgent care, you can contact the outof-hours service on 0845 045 0411 or visit an urgent care centre or walk-in centre. Walk-in centres, urgent care centres and minor injuries units offer access to a range of treatment for minor illnesses and injuries including, lacerations, stomach upsets, burns and strains. You will be seen by an experienced nurse, without an appointment. X-ray is available at some locations. Urgent Care Centre Leicester Leicester Royal Infirmary, Infirmary Square, Leicester LE1 5WW T. 0116 2957200 Merlyn Vaz Health & Social Centre Spinney Hill Road, Leicester LE5 3GH T. 0116 242 9450 Open from 8am-8pm Oadby Urgent Care Centre 18 The Parade, Oadby LE2 5BJ T. 0116 242 9450 Open 8am-8pm St Lukeâ&#x20AC;&#x2122;s Treatment Centre 33 Leicester Road, Market Harborough LE16 7BN T. 01858 410 500 Mon-Fri 8.30am-9pm Sat/Sun/Bank Hol 9am-7pm Melton Mowbray Hospital Thorpe Road, Melton Mowbray LE13 1SJ T. 01664 854800 Mon-Fri 5pm-9pm Weekends & bank holidays 9am-7pm. UCC Loughborough Hospital Way, Loughborough LE11 5JY T. 01509 568800 Open 24 hours a day,

Emergency Dentist

If you have an urgent dental problem, ring the Dental Access Centre 0116 295 278.

GPs & Surgeries

Charnwood

Harborough

Hinckley

Charnwood Surgery 39 Linkfield Road, Mountsorrel LE12 7DJ T. 0116 2375089

Manor House Surgery Mill Lane, Belton LE12 9UJ T. 01530 222368

Husbands Bosworth Surgery Kilworth Road, Husbands Bosworth LE17 6JZ T. 01858 880522

Barwell & Hollycroft MC Clifton Way, Hinckley LE10 0XN T. 01455 234414

Charnwood Medical Group Rosebery Street, Loughborough LE11 5DX T. 01509 324115

Medical Centre Loughborough University Ashby Road, Loughborough LE11 3TU T. 01509 222062

Market Harborough MC 67 Coventry Road, Market Harborough LE16 9BX T. 01858 464242

Barwell & Hollycroft MC Jersey Way, Barwell LE9 8HR T. 01455 849149

Cottage Surgery 37 Main Street, Woodhouse Eaves LE12 8RY T. 01509 890747

Park View Surgery 24 - 28 Leicester Road Loughborough LE11 2AG T. 01509 230717

The Masharani Practice Gilmorton Road, Lutterworth LE17 4EB T. 01455 552346

Castle Mead Medical Centre Hill Street, Hinckley LE10 1DS T. 01455 637659

Dishley Grange 32 Maxwell Drive, Loughborough LE11 4RZ T. 01509 646550

Pinfold Gate Medical Practice Pinfold Gate, Loughborough LE11 1DQ T. 01509 274033

Two Shires Medical Practice Village Hall, Main Street, Medbourne LE16 8DT T. 0116 2792422

Desford Medical Centre The Old School, 54 Main Street, Desford LE9 9GR T. 01455 828947

Dishley Grange 5 Cross Street, Hathern LE12 5LB T. 01509 646326

Quorn Medical Centre 1 Station Road, Quorn LE12 8BP T. 01509 410800

Two Shires Medical Practice Stenning Hall, Horn Lane, Hallaton LE16 8UD T. 0116 2792422

Heath Lane Surgery Heath Lane, Earl Shilton LE9 7PB T. 01455 844431

Field Street Surgery Field Street, Shepshed LE12 9AL T. 01509 601201

Silverdale Medical Centre 6 Silverdale Drive, Thurmaston LE4 8NN T. 0116 3662020

Two Shires Medical Practice Torch Way, Market Harborough LE16 9HL T. 0185 8434523

Maples Family MP Hill Street, Hinckley LE10 1DS T. 01455 234576

Forest House Surgery 25 Leicester Road, Shepshed LE12 9DF T. 01509 508412

Syston Health Centre Melton Road, Syston LE7 2EQ T. 0116 2950500

Wycliffe Medical Practice Gilmorton Road, Lutterworth LE17 4EB T. 01455 553531

Newbold Verdon MP St. Georges Close, Newbold Verdon LE9 9PZ T. 01455 822171

Greengate Medical Centre 1 Greengate Lane, Birstall LE4 3JF T. 0116 2677901

The Jubilee Medical Practice 1330 Melton Road, Syston LE7 2EQ T. 0116 2950600

Highgate Medical Centre 5 Storer Close, Sileby LE12 7UD T. 01509 816364

The Leicester Medical Group Thurmaston HC 573a Melton Rd, Thurmaston LE4 8EA T. 0116 2608844

Mahavir Medical Centre 10 Chestnut Way, East Goscote LE7 3QQ T. 0116 2601007

Woodbrook Medical Centre 28 Bridge Street, Loughborough LE11 1NH T. 01509 239166

Station View Health Centre Southfield Road, Hinckley LE10 1UA T. 01455 635362

GPs & Surgeries

Hinckley

Melton

NW Leicestershire

Oadby & Wigston

The Burbage Surgery Tilton Road, Burbage LE10 2SE T. 01455 634879

Latham House MP Sage Cross Street, Melton Mowbray LE13 1NX T. 01664 503000

Castle Medical Group 118 Burton Road, Ashby-de-la-Zouch LE65 2LT T. 01530 414131

Bushloe Surgery Two Steeples MC Abingdon Close, Wigston LE18 2EW T. 0116 3440233

The Burbage Surgery 7 The Square, Wolvey, Hinckley LE10 3LJ T. 01455 634879

Long Clawson MP Long Clawson, Melton Mowbray LE14 4PA T. 01664 822214

Broom Leys Surgery Broom Leys Road, Coalville LE67 4DE T. 01530 832095

Central Surgery Brooksby Drive, Oadby LE2 5AA T. 0116 2729710

The Burbage Surgery Sharnford Surgery, Evergreen Hall, Sharnford LE10 3PJ T. 01455 634879

Market Overton Surgery Church Lane, Wymondham LE14 2AB T. 0844 8151470

Hugglescote Surgery 151 Grange Road, Hugglescote LE67 2BS T. 01530 832109

Rosemead Drive Surgery Harborough Road, Oadby LE2 4LE T. 0116 2166997

The Centre Surgery Hinckley Health Centre Hill Street, Hinckley LE10 1DS 01455 632277

Market Overton Surgery Oakham Road, Somerby LE14 2QF T. 01572 490399

Ibstock House Surgery Ibstock House, 132 High Street Ibstock LE67 6JP T. 01530 263467

Rosemead Drive Surgery 103 Rosemead Drive, Oadby LE2 5PP T. 0116 2166997

The Old School Surgery Hinckley Road, Stoney Stanton LE9 4LJ T. 01455 271442

Long Lane Surgery Beacon House, Coalville LE67 4DR T. 01530 445945

Severn Surgery 159 Uplands Road, Oadby LE2 4NW T. 0116 2719042

The Old School Surgery Greencroft Annex, Off Carey Hill Road, Stoney Stanton LE9 4TY T. 01455 273038

Markfield Medical Centre 24 Chitterman Way, Markfield LE67 9WU T. 01530 249461

South Wigston Health Centre 80 Blaby Road, South Wigston LE18 4SE T. 0116 2782028

The Orchard Medical Practice Orchard Road, Broughton Astley LE9 6RG T. 01455 282599

The Surgery (PMS) 30 North Street, Ashby-de-la-Zouch LE65 1HS T. 01530 417415

The Croft Medical Centre 2 Glen Road, Oadby LE2 4PE T. 0116 2711740

The Surgery Whitwick Road, Coalville LE67 3FA T. 01530 836507

Wigston Central Surgery Two Steeples MC 10 Abingdon Close, Wigston LE18 2EW T. 0116 2882566

Whitwick Health Centre North Street Whitwick LE67 5HX T. 01530 838866

Wigston Central Surgery Springfield Road HC Springfield Road, Leicester LE2 3BB T. 0116 2256790

Late Night Pharmacy

7-11 Pharmacy 84b Berners Street, Leicester LE2 0FS T. 0116 251 1333 Mon-Fri 7am-11pm Sat 9am-11pm Sun 10am-4pm

Daynight Pharmacy Ltd 41 Sherrard St, Melton Mowbray LE13 1XH T. 01664 482433 Mon-Fri 7am-12 midnight Sat 9am-12 midnight

Moins Chemist 11-15 Coventry Road, Market Harborough, LE16 9BX T. 01858 468545 Mon-Sat 7am-11pm Sun 10am-3pm

Tesco Extra Maidenwell Avenue, Hamilton Leicester LE5 1BJ T. 0345 6779417 Mon 8am-10.30pm Tues-Fri 6.30am-10.30pm Sat 6.30am-10pm/Sun 10am-4pm

Asda Pharmacy Barkby Thorpe Ln, Thurmaston, Leicester LE4 8GN T. 0116 264 5300 Mon 8am-11pm Tues-Fri 7am-11pm Sat 7am-10pm/Sun 10am-4pm

Daynight Pharmacy Ltd 77-83 Chesterfield Road, Leicester LE5 5LH T. 0116 273 5196 Mon-Fri 7.30am-12 midnight Sat 8.30am-8pm Sun 11am-5pm

Poly Pharmacy 10 Upperton Road, Leicester, LE3 0BG T. 0116 255 1005 Mon-Fri 8am-10pm Sat 8am-11pm Sun 8am-11pm

Tesco Extra Narborough Road R/Park Leicester LE3 5LH T. 0345 610 2897 Mon 8am-10.30pm Tue-Fri 6.30am-10.30pm Sat 6.30am-10pm/Sun 10am-4pm

Ashby Pharmacy 17 The Green, Ashby de la Zouch LE65 1JU T. 01530 411222 Mon-Fri 7am-12 midnight Sat 9am-12 midnight

Glenfield Pharmacy 111 Station Road, Glenfield LE3 8GS T. 0116 287 6167 Mon-Fri 8am-10.30pm Sat-Sun 8am-9.45pm

Rosebery Pharmacy Rosebery Health Centre, Rosebery Street, Loughborough LE11 5DX T. 01509 260330 Mon-Fri 6.30am-11.30pm Sat 6.30am-9.30pm

Tesco In-store Pharmacy Resolution Road Ashby de la Zouch LE65 1TE T. 0345 266 6583 Mon 8am-10.30pm, Tues-Fri 6.30am-10.30pm, Sat 6.30am10pm, Sun 10am-4pm

Assura Pharmacy Ltd Castle Mead Medical Centre, Hill St, Hinckley LE10 1DS T. 01455 613 100 Mon-Sat 7am-10pm Sun 10am-6pm

HBS Pharmacy Burbage Burbage Surgery, Tilton Road, Burbage LE10 2SE T. 01455 615944 Mon-Sat 7am-10pm Sun 12noon-10pm

Rutland Late Night Pharmacy 45c High St, Oakham, Rutland LE15 6AJ T. 01572 723368 Mon-Thurs 7am-10pm Fri-Sat 7am-11pm Sun 10am-6pm

Tesco In-store Pharmacy U1 The Rushes Shopping Ctr, Loughborough LE11 5BE T. 0345 677 9908 Mon 8am-10.30pm Tues-Fri 6.30am-10.30pm Sat 6.30am-10pm/Sun 10am-4pm

Birstall Pharmacy 4 Whiles Lane, Birstall LE4 4EE T. 0116 267 7001 Mon-Sat 8am-11am Sun 9am-7pm

Monsell Pharmacy The Portakabin, Sturdee Rd, Leicester LE2 9BA T. 0116 270 3616 Mon-Fri 6.30am-10.30pm Sat 6.30am-8.30pm Sun 10am-4pm

Omcare Pharmacy U10 Belgrave Commercial Centre, 160 Belgrave Rd, Leicester LE4 5AU T. 0116 261 3536 Mon-Fri 7am-10pm Sat 7am-8pm/Sun 7am-7pm

Vision Pharmacy 51-53 Narborough Road, Leicester LE3 0LE T. 0116 254 1208 Mon-Sat 9am-12 midnight Sun 2pm-12 midnight

Boots the Chemist Ltd Unit 2 Thurmaston District Centre, Barkby Thorpe Lane, Thurmaston LE4 8GP T. 01162694948 Mon-Sat 8am-12 midnight Sun 10am-4pm

Market Harborough Pharmacy 67 Coventry Road, Market Harborough LE16 9BX T.01858 439110 Mon-Sat 8am-11pm Sun 8am-6pm

Sainsburys Pharmacy Grove Farm Triangle, Fosse Park, Enderby LE19 1WT T. 0116 2863228 Mon-Fri 7am-11pm Sat 7am-10pm Sun 10am-4pm

Carers Dir Services

Activities

Wellbeing

Personal Support

Carers Options

Budgets

Information

Education

Confidential support

help

Resources

Planning

Benefits

Advice

If someone relies on you because they are ill, disabled, have issues with their mental health, drugs or alcohol or are just slowing down with age, you should recognise yourself as a carer. Call the Carers Direct helpline if you need help with your caring role and want to talk to someone about what options are available to you.

A FREE confidential service for Carers.

Call: 0300 123 1053 Help and support for Carers is available • Information and advice • assessments, benefits, direct payments, individual budgets advice • Practical help leaving or going back to work or education

Visit www.nhs.uk for more details

rect Helpline Information given by the Carers Direct helpline If you are a carer, the helpline advisers can give you information to help make decisions about your personal support needs and the needs of the person you're looking after. The advisers can put you in touch with specialist national or local sources of help, including social care, healthcare and self-help networks and resources. The helpline staff will tell you how to complain if anything goes wrong with any of the services you use, or put you in touch with your local authority or NHS services.

What areas does Carers Direct not cover? The Carers Direct helpline doesn't provide personal financial, medical or legal advice and doesn't provide casework, advocacy, representation or counselling.

The Carers Direct helpline is open seven days a week The helpline is open from 9.00am-8.00pm Monday to Friday, and from 11.00am-4.00pm at weekends. The helpline is closed on bank holidays.

Local carers’ support services Carers’ Centres and Carers’ Resources are organisations whose purpose is to give practical and emotional support to carers. Support for Carers Leicestershire

Alzheimer’s Society

Barnardos Care Free Project for Young Carers

Age UK Leicestershire & Rutland

1st Floor, Torch House, Torch Way, Northampton Road, Market Harborough, LE16 9HL Tel: 0845 689 9510 Email: maureen@supportforcarers.org www.supportforcarers.org West Point, Feldspar Close, Warren Park, Enderby, Leicester, LE19 4SD Tel: 0116 286 7182 Email: carefree@barnardos.org.uk www.barnardos.org.uk/carefree.htm

First Contact Plus Tel: 0116 3054286 Email: firstcontact@leics.gov.uk www.firstcontactplus.org.uk

4 Oak Spinney Park, Ratby, Lane, Leicester Forest East, Leicester, LE3 3AW Tel: 0116 231 1111 Email: Leicestershireandrutland@alzheimers.org.uk www.alzheimers.org.uk/leicester Clarence House, 46 Humberstone Gate, Leicester LE1 3PJ Tel: 0116 299 2233 www.ageuk.org.uk/leics/

Leicestershire County Council

Adult Social Care Customer Services Tel: 0116 305 0004 Email: adultsandcommunitiescsc@leics.gov.uk www.leicestershire.gov.uk

Hospital discharge - Know your rights ... If you go into hospital, you may be worried about whether you’ll cope when you leave. You shouldn’t be discharged from hospital until:  You are medically fit (this can only be decided by the consultant or someone the consultant has said can make the decision on their behalf ).

 who to contact if there’s an emergency or if things don’t work as they should

 You have had an assessment to look at the support you need to be discharged safely.

What might be in a care plan?

 You have been given a written care plan that sets out the support you’ll get to meet your assessed needs.  The support described in your care plan has been put in place and it’s safe for you to be discharged. A hospital’s discharge policy should state how patients and carers are involved in discharge planning.

 information about any charges that will need to be paid (if applicable)  The types of support in someone’s care plan will depend on their assessed needs and preferences. A care plan could include:  Community care services from the local authority, such as reablement services. An assessment for these must be arranged if it seems that you may need them.

If you have limited capacity to make your own decision, the Mental Capacity Act will apply.

 NHS continuing healthcare.

It is worth thinking about appointing a deputy or enacting a welfare power of attorney before you go into hospital.

 Intermediate care This is short-term care that’s provided free of charge for people who no longer need to be in hospital but may need extra support to help them recover. It lasts for a maximum of six weeks and can be provided in someone’s home or in a residential setting.

If you’re due to go into hospital in a planned way, such as for an operation, planning for what happens afterwards should happen before you ever arrive at the hospital. For unplanned admissions, such as if you’ve had a fall and hurt yourself, discharge planning should begin on the day you’re admitted to hospital. If you are likely to have ongoing health and social care needs when you leave hospital, the assessment may be carried out by a multi-disciplinary team of health or social care professionals. Depending on your needs, the multi-disciplinary team could include a social worker, physiotherapist, occupational therapist, speech therapist, mental health nurse or dietitian. You should be fully involved in the assessment process, and your views should be listened to. With your permission, any family carers will also be kept informed and given the opportunity to contribute A care plan will be drawn up, detailing the health and social care support for you, and you should be fully involved. The care plan should include details of:  the treatment and support you will get when you’re discharged

 NHS funded nursing care.

 Other NHS services, such as rehabilitation or palliative care.  Equipment such as wheelchairs, specialist beds, or aids and adaptations for daily living.  Support from voluntary agencies Some organisations such as Age UK and the Red Cross provide “home from hospital” services that can help with household tasks or shopping while you settle back home.

When you are discharged from hospital On the day of discharge, the person co-ordinating the discharge should make sure that you (and a carer if you have one) have a copy of the care plan.  transport is arranged to get you home  any carers will be available if needed  your GP is notified in writing  you have any medication or other supplies you’ll need  you’ve been trained how to use any equipment, aids or adaptations needed

 who will be responsible for providing support, and how to contact them

 you have appropriate clothes to wear

 when, and how often, support will be provided

 If you are being discharged to a care home, the care home should also be told the date and time of your discharge, and have a copy of the care plan.

 how the support will be monitored and reviewed  the name of the person who is co-ordinating the care plan 11

 you have money and keys for your home

Carers’ involvement in hospital discharge

Consent to treatment

If someone you know is in hospital and about to be discharged, you should not be put under pressure to accept a caring role or take on more than you’re already doing if you are already their carer.

Doctors must seek and obtain your consent to carry out a test or treatment before it takes place.

You should be given adequate time to consider whether or not this is what you want or are able to do. If necessary, you should ask for other arrangements to be made while you are reaching a decision

Residential care, nursing homes and hospital In some circumstances, people may have to move to a home directly from hospital. On discharge from hospital, you have the right to choose the residential care or nursing home that best meets your needs. You cannot be moved directly into a home against your will. The home you move into must meet your assessed needs. If your needs are complex or you need specific care related to your disability, illness or age, this might take some time. Pressure should not be put on you to make your decision quickly.

So you can make an informed decision, they should clearly explain any proposed examination, treatment or investigation, including the risks and benefits.

The right to refuse treatment You have the right to refuse treatment, even if others consider your decision unwise, as long as you understand the consequences of your decision

Welfare benefits while in hospital Your State Pension doesn’t change, no matter how long you are in hospital. If you receive Attendance Allowance (AA), Disability Living Allowance (DLA) or Personal Independence Payment (PIP), you should notify the Department for Work and Pensions as these benefits will be suspended after you have spent 28 days in hospital.

Chartered Physiotherapist with Expertise in Neurological Conditions We We specialise in: specialise home visitin • Stroke • Multiple Sclerosis s for clients • Spinal Cord Injury • Brain Injury

• Parkinson's Disease • Elderly Care Rehabilitation • Rehabilitation following weakness/operation etc. Please contact us for further information

T. 07946 471207 • E. info@janehargraveneurophysio.co.uk

www.janehargraveneurophysio.co.uk 12

Are you eligible for NHS continuing healthcare funding If you have a disability or complex medical problem, you might qualify for free NHS continuing healthcare (CHC). Not many people know about it, so it’s important to find out if you’re eligible and get an assessment If you need a lot of nursing support, the NHS can fund your care for you. NHS continuing healthcare (adults) or NHS continuing care (children) helps you with healthcare needs resulting from disability, accident or illness. If you qualify, it should meet the full cost of your care including care at home, in a nursing home or hospice. In England, the NHS can arrange care for you or you can choose to receive funding for your care as a direct payment, known as a personal health budget

Who is eligible? The only sure way to know if you’re eligible is to ask your GP or social worker to arrange an assessment. There’s no clear-cut list of health conditions or illnesses that qualify for funding. Most people with long-term care needs don’t qualify for NHS continuing healthcare or NHS continuing care because the assessment is quite strict. Being frail, for example, isn’t enough. But don’t let that put you off. Free healthcare could be worth thousands of pounds each year, so it’s important to find out where you stand.

What are eligible health needs?  complex medical conditions that need additional care and support  long-term medical conditions  physical or mental disabilities  terminal illnesses  rapidly deteriorating health  mobility problems  behavioural or cognitive disorders

What costs are covered? NHS continuing healthcare or continuing care covers personal care and healthcare costs, such as paying for specialist therapy or help with bathing or dressing.  It may also include accommodation if your care is provided in a care home, or support for carers if you’re being looked after at home.  If you need nursing care as an adult, you might get NHS funded nursing care. You might get this even if you don’t qualify for NHS continuing healthcare or NHS continuing care. Funding varies by region, so you’ll need to check with your local Clinical Commissioning Group.

First of all, you’ll have an initial screening to see if you’re eligible for funding. It’s usually carried out in hospital or at home by a nurse, doctor, social worker or other healthcare professional. They’ll assess your general health and care needs with a simple checklist that will cover:  behaviour  cognition (everyday understanding of what’s going on around you)  communication  psychological and emotional needs  mobility  nutrition (food and drink)  continence  skin (including wounds and ulcers)  breathing  symptom control through drug therapies and medication  altered states of consciousness  other significant care needs If your health, or the health of someone you care for, is getting worse rapidly, ask about a fast track assessment to bypass the initial screening.

The assessment If the initial screening shows that you may be able to get free NHS Continuing Care, you’ll need to have another assessment. Even though the assessment process can be complex, most people and families who’ve been through it say the benefits are worth it. The Assessment team will mark each of your care needs as:  priority  severe  high  moderate  low If you have at least one priority need or two severe needs, you should qualify for funding. If you have one severe need and a number of other high or moderate needs, you may also be eligible. Circumstances change, so even if you were turned down for funding at first, make sure you have your situation regularly reviewed. Your GP or Local Carers Centre can help you.

End of life care End of life care should help you to live as well as possible until you die, and to die with dignity. The people providing your care should ask you about your wishes and preferences, and take these into account as they work with you to plan your care. They should also support your family, carers or other people who are important to you. You have the right to express your wishes about where you would like to receive care and where you want to die. People are considered to be approaching the end of life when they are likely to die within the next 12 months, although this isn’t always possible to predict. This includes people whose death is imminent, as well as people who:

 have existing conditions if they are at risk of dying from a sudden crisis in their condition  have a life-threatening acute condition caused by a sudden catastrophic event, such as an accident or stroke

Where you can be cared for If you are approaching the end of life, you may be offered care in a variety of settings. The palliative care team will organise for you to be cared for according to your wishes. You can receive end of life care:  at home  in a care home  in a hospital  in a hospice

 have an advanced incurable illness such as cancer, dementia or motor neurone disease  are generally frail and have co-existing conditions that mean they are expected to die within 12 months

ion n i p t O name n e i Pat a new has

What's your story?

Share your experiences of UK health and care services, good or bad. We pass your stories to the right people to make a difference.

www.careopinion.org.uk 14

Understanding NHS personal health budgets

Personal health budgets are one way to give people with long term health conditions and disabilities more choice and control over the money spent on meeting their health and wellbeing needs. A personal health budget is an amount of money to support the identified healthcare and wellbeing needs of an individual, which is planned and agreed between the individual, or their representative, and the local clinical commissioning group (CCG). Adults who are eligible for NHS Continuing Healthcare and children in receipt of continuing care have had a right to have a personal health budget since October 2014.

What is the aim of a personal health budget? The aim of a personal health budget is to give the individual more choice and control over the money spent on meeting their health care and wellbeing needs. This means that they select treatments and services that meets their needs in a way that is most appropriate for them. The vision for personal health budgets is to enable people with long term conditions and disabilities to have greater choice, flexibility and control over the health care and support they receive. Personal health budgets are one way of helping people to be more involved in discussions and decisions about their care. Key points: • Personal health budgets should help people who may not always get the best out of the NHS to get a better service, not make things worse. • People should have as much control over decisions as they want. • NHS and social care organisations should work in partnership with the individual and with each other. •

If someone is not able to have a personal health budget, they can still speak to their local CCG about how their needs can be met in another way that better suits their needs.

What can a personal health budget be spent on? Everyone with a personal health budget can get support to think though how they would like to use their budget to meet their health and wellbeing needs. It is the responsibility of your CCG to advise people, and recommend a range of organisations who can offer local support. This is often described as brokerage. A personal health budget can be spent on any care or services that are set out in the care and support plan that has been put together with the NHS team or voluntary organisation working with the person – and this needs to be agreed by the CCG (Clinical Commissioning Group). 15

There are things that it would not be right for the Government to fund such as alcohol, tobacco, gambling or debt repayment, or anything that is illegal. A personal health budget cannot be used to buy emergency care – for example if someone in receipt of a personal health budget had an accident, they would go to A&E like everyone else – they would not use their personal health budget to arrange for it to be x-rayed, set or plastered. A personal health budget also can not buy primary care services such as seeing a GP or dental treatment. Other services recommended by a GP, like physiotherapy, could be included. Here are some ideas how you could spend your personal health budget: • A personal assistant to help you with your daily life, or getting out and about. This means you can choose people you like, who have the right skills to give you

the support you want. (If you want to employ your own staff you have to take your personal health budget as a direct payment for healthcare. This means the money is paid direct to you and you are responsible for recruiting and paying staff, as well as accounting for how you have spent the money.)

• Special equipment or changes to your home; that help you do everyday tasks. • Having a holiday or short break to give you and your carer some ‘time off’. •

Activities that help you be a part of the community and help your physical and mental health, like taking an art class or joining a gym, or buying a bike. Or you could buy the things you need to do this, like buying the canvasses, paints and brushes.

• Paying for help that makes your life better and easier. Like employing a handy person for odd jobs at home, or household tasks that are tiring, like cleaning or gardening. • Paying someone to help you do things for yourself, like taking you shopping, or helping you do your cleaning or gardening.

Personal health budgets for people with learning disabilities Personal health budgets offer a real opportunity to enable people with learning disabilities to live in their own homes or with their families, rather than in institutions. Across England the NHS has already begun to offer personal health budgets and joint health and social care budgets to people with learning disabilities who have complex health needs or challenging behaviour. People with learning disabilities eligible for NHS Continuing Healthcare now have a right to have a personal health budget.

How do I apply for a personal health budget If you think you may be eligible and would like to apply for a personal health budget, or would like more information about what a personal health budget involves, please contact the Leicester, Leicestershire and Rutland Personal Health Budget Team in the following ways: Personal Health Budget Team East Leicestershire & Rutland CCG Leicestershire County Council Room G30, Pen Lloyd Building, County Hall, Glenfield, Leicester, LE3 8TB Tel: 0116 295 3405

If your request for a personal health budget is turned down, you should be told why.

People aged 18 and above email: llr.phb@nhs.net People aged 0-17email: childrensipc.referrals@nhs.net

If you wish to appeal, your local CCG should explain what to do. If youâ&#x20AC;&#x2122;re still not happy you can use the NHS complaints procedure

www.eastleicestershireandrutlandccg.nhs.uk www.westleicestershireccg.nhs.uk

ADHAR

Mental Health Charity

Telephone:

0116 220 0070

www.adharproject.org

Email: admin.box@adharproject.org

We provide Mental Health Support Services to those with direct payments and health budgets. We provide therapeutic support using Arts, Social and Cultural activities.

Adhar Project | 79 St Peters Road | Leicester | Leicestershire | LE2 1DH 16

Dementia support in Leicestershire

People with dementia can feel vulnerable as their condition progresses and they increasingly rely on other people to do things for them. It is important that people who have dementia feel reassured and supported, while retaining some level of independence.

People with dementia live in your area, probably on your street, possibly amongst your friends and close neighbours. People with dementia may visit your shop, business or workplace. Common signs of dementia are confusion, forgetfulness, struggling to find words and repetitiveness. This can make everyday situations stressful. A person with dementia may need extra assistance to help them use your services or help them with everyday things.

Speak clearly • Speak clearly, calmly and slowly to allow the person time to understand information. • Use simple, short sentences and avoid direct questions. • Keep choices to a minimum and don’t raise your voice. • Where possible, talk in a non-distracting place or find a quiet corner.

Think about your body language • •

People with dementia may find it difficult to understand what is being said, but can be quick to interpret the message on people’s faces and may still be aware of body language. Make sure you are at the person’s level, use a friendly tone and respect personal space.

Show respect and patience • Adapt what you are saying if the person with dementia does not understand. • Don’t rush, and try to go at their pace.

Listen • •

Listen carefully to what the person has to say, giving plenty of encouragement, whilst looking out for other clues of what they might be trying to communicate. Allow them time to find the words to tell you what they want.

Noise • A person with dementia may have difficulty listening if there are a lot of different noises around them.

Lighting • Make sure the lighting is sufficient so the person with dementia can see you and everything around them clearly. • Turn up the lights or move to a well-lit area.

Finding the way • People with dementia may have forgotten where things are or they may not recognise everyday objects. 17

• •

Sometimes people with dementia may forget where they are going or become disorientated. They may not be able to follow simple directions and may need you to go with them to where they want to go.

Feeling lost • Sometimes people with dementia may feel lost in familiar places or forget where they live.

Maintaining good health and nutrition • •

It’s important that the person you care for has a healthy, balanced diet and gets some exercise. The longer they stay fit and healthy, the better their quality of life will be.

Recognising and finding things • • •

People with dementia may have forgotten what they came into the premises or room for. They may have a list but have problems finding the things they want. Help them choose the right amount of things, particularly if they seem to be buying an unusually large amount of something.

Making choices • • •

While choice is good, for someone with dementia too much choice can be confusing. Ask what the person would like, e.g. a coffee, and then suggest two or three likely options. You could describe these options and remember to give a pause between each option to allow them time to think and make a decision.

Whose reality • •

Past memories can often be stronger than present reality. The person may be confused and say something that does not makes sense to you.

Being predictable • •

The person with dementia may be confused if things have been rearranged, or by new people they meet. Try to keep things the same or offer additional assistance if things have changed.

Every day can be different • For some people with dementia what they can do changes from day to day, so how you help them may need to be different every time. • Look out for signs and offer to help when needed, bearing in mind the privacy of the person.

Memory Cafes Leicestershire

Our Memory Cafes are informal drop in groups where people living with dementia and their carers can get together to share and talk about things that are important to them. No need to book, just come along on the day and you will be made very welcome. Search www.memorycafes.org.uk for a full list of Memory Cafes in your area or ring Alzheimer’s Society Leicestershire & Rutland on 0116 231 1111.

Blaby

Forget Me Not Memory Cafe Countesthorpe Village Hall, Station Road, Countesthorpe LE8 5TB 3rd Monday of each month 2.00pm - 3.30pm

Charnwood

Charnwood Memory Cafe John Storer House, Wards End, Loughborough, LE11 4HA 2nd Thursday of the month 10.30am - 12.00pm

Harborough

Market Harborough Dementia Cafe Jubilee Hall, Congregational Church, Bowden Lane, Market Harborough LE16 7AF 3rd Thursday of the month 2.00pm - 4.00pm

Hinckley

Pathways Singing Cafe The Pathways Centre, Hinckley Baptist Church, Baptist Walk LE10 1PR 2nd & 4th Tuesday of the month 10.30am - 12.00pm

Melton

Melton Mowbray Cafe 34 Thorpe End, Melton Mowbray LE13 1RB 1st Friday of the month 10.30am - 12.00pm

NW Leicestershire

Coalville Memory Cafe Marlene Reid Centre, 85 Belvoir Road, Coalville LE67 3PH 1st Friday of the month 2.00 - 3.30pm

Oadby & Wigston

Wigston Memory Cafe Salvation Army Ladysmith Road, South Wigston LE18 4UZ 1st Wednesday of the month 11am -12.30 pm

alzheimers.org.uk Leicestershire & Rutland 4 Oak Spinney Park, Ratby Lane, Leicester Forest East, Leicestershire LE3 3AW

ENGLISH ROSE CARE SERVICES EXCELLENCE IN CARE 24/7 We know staying in your home is more beneficial to your English Rose Care Ltd wellbeing. CQC overall rating Good That’s why we provide a ‘one to one’ service that is tailored to meet your needs.

Elderly Care Dementia Care Personal Care All our care staff are trained to support you and your family, working alongside healthcare professionals in order to best provide an effective care package.

T. 0116 262 5651 www.englishrosecare.co.uk

Suite 21 | Matrix House | Constitution Hill | Leicester | LE1 1PL 18

How domiciliary care services can help Domiciliary care services provide careworkers or personal assistants who can visit your relative at home to help with a wide range of jobs, including:  getting out of bed in the morning  washing  dressing  maintaining personal appearance, such as brushing your relative’s hair  help and support with toileting, helping using continence aids  preparing meals and drinks  help with eating and drinking  picking up prescriptions giving, or prompting to take, prescribed medication  health-related tasks, as agreed with medical practitioners or community nursing nurses  nursing care from a registered nurse  shopping (either with, or on behalf of, your relative)  collecting pensions  helping with money, managing and paying bills  getting out of the house and meeting friends  supervision and companionship  getting settled for the evening and going to bed.  cleaning: regular kitchen or bathroom cleaning or one-off spring cleans, vacuuming the home or cleaning floors, tidying and dusting  doing the washing-up  laundry  dog-walking  gardening  general home maintenance. Assistance can make a huge difference, not only to the life of your loved one, but also to you as a carer. The level of support and care in the home that each person needs will vary. Your relative might need assistance with some, or all, of the above tasks; they might need care for only one hour a week, a couple of hours a day, or to have a full-time or live-in careworker.

Home care services can be used temporarily – for example, while your relative recovers from an illness or operation – or long term. One of the benefits of home care services is their flexibility, which allows your relative to choose the right level of help and support for them. Local authorities have an obligation to provide some services, including personal care or preparing meals for those who have no other way of getting a meal, but they are unlikely, in most cases, to provide help with household tasks except where it is part of a more complex care arrangement. If your relative needs help with cleaning and gardening, or personal assistance to help with shopping and paying bills, it is likely that they will have to look elsewhere, although local authorities can be helpful in providing advice and information.

When to consider domiciliary care Your relative might want to consider domiciliary care, either through a home care agency or home help services, if:  they are finding it difficult to cope with daily routines, such as washing, dressing or getting out and about  they prefer not to move into sheltered housing or a care home  their property still meets their needs and is suitable and safe for them to live in (or can be adapted to suit). Your relative’s need for help might come suddenly, as a result of an illness or fall, or their situation may have been changing gradually over time. Whatever the reason, if your relative is considering care at home, the first step is to get a free needs assessment from the social services department of your local authority. Even if your relative plans to arrange or pay for home care services themselves, a needs assessment is really important. It gives a professional assessment of the type of care and support needed, and can make you aware of a range of options you may not have known were available.

Live-in care Live-in care is an increasingly popular alternative to an elderly relative moving into a care home. It enables them to stay in their own home and meet their changing needs. For some people it offers a way of continuing to live as independently as possible at home in their local community.

Live-in care might suit your relative for a number of reasons including if they need help with: • Companionship • Personal care, such as washing and dressing • Taking medication when other aids aren’t effective • Cooking / Housework • Support to manage the risk of falls and other risks at home • Caring for a pet • Trips out, such as to the doctor or hairdresser • Continuing to enjoy some lifelong passions. This option is also attractive to people who may become confused by a new environment and find it difficult to adapt to change. This particularly applies to people living with dementia, where continuity, routine and familiar surroundings are very reassuring, important and improve quality of life. Live-in care also provides the supervision that someone living with dementia might need to keep them safe.

Some providers also offer live-in nursing staff. For couples, the cost of live-in care can be significantly less than a residential setting and loving partners are able to stay together. In some cases where one has dementia, they are separated in residential settings. Cost: it isn’t cheap to have live-in carers on call 24 hours a day, although with the introductions of personal budgets and direct payments it can be possible for live-in care to be state-funded, depending on eligibility. Also, live-in care fees can be lower than the price of a residential home. The arrangement can be particularly cost-effective for couples, because they pay once for a live-in carer, and twice over for places in a care home. Living arrangements: live-in careworkers will require a private room in the house for their own use. From the point of view of your relative, not everyone is comfortable with having a stranger living in their home and there could be tensions about living arrangements, depending on how they work in practice.

Many live-in careworkers are specially trained to deal with such conditions as Dementia, Parkinson’s, Stroke, MS or Palliative Care.

We offer a truly personalised Home Care service, tailoring it speciﬁcally to each individual’s needs and wishes. From a few hours a day, up to 24 hours 7 days a week, we provide a full care service to match the needs of the individual. Our Services include: • Companionship • Housekeeping Home Instead • Respite Breaks CQC overall rating • Personal Care Outstanding • Home from Hospital • Alzheimer's & Dementia Care

HOMECARE THAT'S GOOD ENOUGH FOR THE QUEEN! We are delighted to receive the Queen's Award for Innovation in recognition of our quality care

THE QUEEN'S AWARDS FOR ENTERPRISE: INNOVATION 2016

01858 540317 0116 298 4744 www.homeinstead.co.uk

Choosing the right home care agency If you find it difficult to carry out personal care routines – such as washing or dressing – home care services can provide the extra support that you need. Home care services (also known as domiciliary care) provide carers or personal assistants who can visit you at home to help with a wide range of tasks. Everyone has a right to expect certain standards in their Pros and cons of receiving home care care. Your care services should help keep you safe and well, but also treat you with dignity and respect.

Pros

The law states you should always be able to express a choice in who provides your care. Here is a list of questions you should ask a home care agency; ensure you get all the answers that you need.

• You retain any support or social contact you enjoy with friends, family and neighbours.

About the carers • Will I have a regular carer? • What will happen if my regular carer is off sick? • What happens if a carer is unable to get to me because of adverse weather conditions or a traffic accident? • How many different carers are likely to visit me? • What sort of training do the carers receive? Do they have an induction period? How often is their training updated? • What qualifications do they have? • Will carers keep written records of the care that has been given, and accurate timesheets for me to sign? • Can copies of the records be sent to me if I want them?

About your needs • How will you match the most suitable carer to my needs? • Will you be able to find carer(s) that can visit at the time I need care? • What happens if a carer and myself are incompatible? Could a different carer be requested? • What happens in the event of a medical emergency? Will the agency carer stay with me until help comes? Will they notify me of any problems? • How will carers get into my home if I cannot answer the door? How will that information be kept secure?

Choosing care at home for a loved one or yourself is a really important decision. Our skilled and experienced carers are just a phone call away.

Elderly Care

Dementia Care Respite Care

Call 01509 415159

to find out more about our outstanding service

www.quorndoncare.com 82 Cannock Street | Thurmaston | Leicester | LE4 9HR 21

Quorndon Care CQC overal l rating

Good

• You get to stay in your own home.

• The value of your home isn’t taken into account when calculating how much you have to pay towards your care. • You’ll stay close to what’s familiar to you. • You retain full control over the care and support you receive. Cons • It can be lonely. • Despite alarm systems and regular visits from carers, you can still be at risk. • Home modifications and equipment can be unsightly and can affect the value of your property. • You might not like support workers coming into your home

Home care costs You should allow an average of about £16.50 per hour – £12,000 per year if you have a carer for 14 hours a week. If you need full-time care during the day, costs start at £30,000.

Before making a final decision about using a home care agency, get as much information as possible so you can compare providers and make sure they meet your requirements. Look at the latest inspection reports from the regulators, CQC for evidence of high staff turnover. This might suggest that staff are not happy with their employment. If the agency doesn’t treat its staff well, can you trust them to provide the best care for you or your relative? Always ask to meet the Carer before entering into an agreement

Care at Home

Blaby

Charnwood

Cairbairz Ltd Suite 1, Dunn House, 15 Warren Park Way, Enderby LE19 4SA T. 0116 2849889

Quorndon Care Ltd ď Ź GOOD 24 Hollies Way, Thurnby LE7 9RJ T. 01509 219024

Help at Home Connaught House, Victoria Place, Loughborough LE11 2EY T. 01509 268281

RNIB The Stan Bell Centre 74 William Street, Loughborough LE11 3BZ T. 01509 631231

Carelink Healthcare Professionals Ltd 13 Western Drive, Blaby LE8 4FR T. 0116 2513373

Absolute Care 2 The Churchrooms, 6 Church St, Barrow Upon Soar, Loughborough LE12 8PR T. 01509 881595

Helping Hands Leicester 107 Sibson Road, Birstall LE4 4NB T. 0116 4646906

Shepshed Carers Limited 19-23 Field Street, Shepshed, Loughborough LE12 9AL T. 01509 505243

Carelink Healthcare Professionals Ltd The Haven, 2 Beaver Close, Whetstone LE8 6ZX T. 0116 2513373

Amicare House 651 Melton Road, Thurmaston LE4 8EB T. 0116 2601747

Home Instead Senior Care Unit 2, Brook Park, Gaddesby Lane, Rearsby LE7 4ZB T. 0116 2165306

Solutions 4 Community Support Ltd 1293 Melton Road, Syston LE7 2EN T. 0116 2152907

Caremark Unit A Best House, Grange BP, Enderby Road, Whetstone LE8 6EP T. 0116 4291100

Caremark Unit 14, Ark BC, Meadow Lane Industrial Estate, Gordon Rd, Loughborough LE11 1JP T. 01509 643434

JaMax Homecare 8 Lawrence Way, Loughborough LE11 5XZ T. 01509 557081

Support & Connections 1870 Melton Road, Rearsby LE7 4YS T. 01664 424044

Help at Home Leicester Unit 6, Westleigh BP, Winchester Avenue, Blaby LE8 4EZ T. 0116 2444930

Foremost Healthcare Ltd The Court Yard, 97 Fosse Way, Syston LE7 1NH T. 0116 2606326

Thorpe Carers 2 Grange Street, Loughborough LE11 1QG T. 01509 217722

Kirby Care Limited 23A Church Road, Kirby Muxloe LE9 2AD T. 07596 922667

Glebe House Woodgate Chambers, 70 Woodgate, Loughborough LE11 2TZ T. 01509 218096

Mi Life Care Services 7c Earls Way, Thurmaston LE4 8FY T. 0116 2698834

SureCare Charnwood and Rushcliffe U23, The Oak Business Centre 79-93 Ratcliffe Road, Sileby, Loughborough LE12 7PU T. 01509 260001

Lifeways Community Care Unit 9, Warren Park Way, Enderby LE19 4SA T. 07805 408704

Gold Crown Care Services Suite 1 & 2, 121 Sibson Road, Birstall LE4 4ND T. 0116 3190304

Newlife Steps Care 20 Tow Path Close, Loughborough LE11 1EZ T. 01509 210357

Medacs Healthcare 7 Westleigh Business Park, Winchester Avenue, Blaby LE8 4EZ T. 0116 2643922

Hales Group Limited 4 Brook Street, Syston LE7 1GD T. 0116 2602181

Regency Care at Home Ltd East Lodge, Coplow Lane, Billesdon LE7 9DQ T. 0116 2714060

WHM Work Connections Supported Living Office, 60 Green Lane Seagrave LE12 7LU T. 01509 812004

NAS Community Services Unit B, Edward House, Grange BP, Enderby Road, Whetstone LE8 6E T. 0116 2581841

Notice: Always read the most recent CQC inspection report. Ratings are updated regularly. Data correct at time of print date. 22

Care at Home

Harborough

Hinckley

Home Instead Mill Farm Tur  OUTSTANDING Langton Rd, Stonton Wyville, Market Harborough LE16 7UQ T. 01858 540317

Help At Home St Marys House, Church Close, Lutterworth LE17 4UJ T. 01455 558986

Achieve With Us Ltd 5a Regent Court, Hinckley LE10 0AD T. 01455 890494

Hinckley Carer Support Scheme Hinckley Health Centre, 29 Hill Street, Hinckley LE10 1DS T. 01455 614655

Asoka Care Services Hallaton Manor, Cranoe Road, Hallaton, Market Harborough LE16 8TZ T. 01858 555446

Home Instead Senior Care Suite 7, Snapethorpe House, Rugby Road, Lutterworth LE17 4HN T. 01455 247100

ADA Homecare Ltd 9-11 Regent Street, Hinckley LE10 0AZ T. 01455 640360

Kingfisher Care Ltd Unit 35, Sparkenhoe BC, Southfield Road Hinckley LE10 1UB T. 01455 616493

Blue Ribbon Care Barking House, Farndon Road, Market Harborough LE16 9NP T. 01858 827092

Kare Plus Rugby Office 14, Manor House, Market Street, Lutterworth LE17 4EH T. 01788 422422

Ashby Court Limited Ashby Road, Hinckley LE10 1RR T. 01455 250469

Personalized Care Limited 43 New Street, Hinckley LE10 1QY T. 01455 363700

Bluebird Care 6-7 Manor House, 14 Market Street, Lutterworth LE17 4EH T. 01455 207500

New Horizon Care 5 The Point, Rockingham Rd, Market Harborough LE16 7QU T. 01536 762332

BM Care Management Solutions Ltd, Hill Top Works, Unit 9 Hill Top, Earl Shilton LE9 7DP T. 01455 846343

Prestige Care 247 Ltd 65 Church Lane, Barwell LE9 8DG T. 01455 363500

Caremark Unit 8, Ground Floor, Kibworth BP, Nursery Court, Kibworth LE8 0EX T. 0116 2792444

The Gables 29 Leicester Road, Market Harborough LE16 7AX T. 01858 464612

Bosworth Homecare 7a Main Street, Market Bosworth CV13 0JN T. 01455 292648

Purple Care Graphic House, Druid Street, Hinckley LE10 1QH T. 01455 886406

Carewatch 112 St Marys Road, Market Harborough LE16 7DX T. 01858 466999

TML Care Solutions Limited 128 Northampton Road, Market Harborough LE16 9HF T. 01858 432751

Bright Avenues Ltd 43 High Street, Barwell LE9 8DS T. 01455 840964

Salus Dementia Care Suite B4/B5/B6 Swan Hse BC, Bosworth Hall Est, The Park, Market Bosworth CV13 0LJ T. 01455 293437

Choice East Midlands 2 St Marys Road, Market Harborough LE16 7DS T. 01858 419145

Total Community Care 9 Nursery Court, Kibworth Harcourt LE8 0EX T. 01858 469790

Burbage Home Care Limited Unit 3a, Taragon BC, 9 -13 Coventry Road, Burbage Hinckley LE10 2HL T. 01455 239435

Sevacare Elizabeth House, St Marys Road, Hinckley LE10 1EQ T. 01455 616663

Elite Carers & Home Support 1 Fallow Close, Broughton Astley LE9 6WZ T. 01455 642025

Welland Place St Mary’s Road, Market Harborough LE16 7GF T. 01858 412060

Care at Home Ltd Unit 9 Pear Tree Office Park, Desford Lane, Ratby LE6 0LE T. 08432 891197

thebase2be Community Support Ltd Office 16 Woodland Road, Hinckley LE10 1JG T. 07907 760781

ETA Care Solutions Limited 27B High Street, Lutterworth LE17 4AY T. 01455 207890

Firstpoint Homecare Suite 1 & 2, Newton Grange Farm Park, Desford Road Newton Unthank LE9 9FL T. 01455 821218

Village Homecare Limited Swan House BC, Bosworth Hall Est, The Park, Market Bosworth CV13 0LJ T. 01455 290257

Freedom Support Unit A1, Sovereign Park, Industrial Estate, Lathkill Street Market Harborough LE16 9EG T. 01858 463546

Heroic Care COPAH Studios, 6 Holliers Walk, Hinckley LE10 1QW T. 07572 841927

Voyage Leicestershire F113 The Atkins Building, Lower Bond Street, Hinckley LE10 1QU T. 01455 615061

Notice: Always read the most recent CQC inspection report. Ratings are updated regularly. Data correct at time of print date. 23

Care at Home

Waters End 4 Waters End, Barwell LE9 8EL T. 07980 490142

Care at Home

Melton

NW Leicestershire

Oadby & Wigston

1st Choice Nursing & Care 1st Floor Offices, The Bell Ctr, Nottingham St, Melton Mowbray LE13 1PJ T. 0845 2417476

Austin Ben Ltd The South Suite, Rothley Hse, Coalville BP, Jackson Street, Coalville LE67 3NR T. 01530 519664

24/7 Helping Hands Service 137 West Avenue, Wigston LE18 2FE T. 0116 2103197

Knowles Home Care Limited The Old School House, 65A London Road, Oadby LE2 5DN T. 0116 2765568

Help at Home 3A Park Road, Melton Mowbray LE13 1TT T. 01664 481211

Caring Hands E M Limited Huntington House, 87 Market Street, Ashby De La Zouch LE65 1AH T. 01530 563300

Accredo Support and Development Limited 21 Church Street, Oadby LE2 5DB T. 0116 2721345

New Hope Care Leicester 118 Bull Head Street, Wigston LE18 1PB T. 0116 2864957

Melton Care Services Ltd 47 Norman Way, Melton Mowbray LE13 1JE T. 01664 569943

Community Careline NWL Unit 3, Grange Farm BP, Grange Road, Hugglescote LE67 2BT T. 01530 262688

Authentic Kare Company Ltd 8 Wyndham Close, Oadby LE2 4HR T. 0116 2927274

Prestigious Homecare 11 Blaby Road, Wigston LE18 4PA T. 0116 2242730

Melton Mencap Chapel Street, Melton Mowbray LE13 1LZ T. 01664 564237

Prestige Nursing 17 Bath Street, Ashby De La Zouch LE65 2FH T. 01530 415000

Brockshill Woodlands Briar Walk, off St Margarets Anne Way, Oadby LE2 5UF T. 0116 2716014

Unique Care Healthcare Ltd 15 Trafalgar Way, Glen Parva LE2 9UP T. 0116 2244790

Melton Supported Living 21 Victor Avenue, Melton Mowbray LE13 0GG T. 0116 3055652

Smith Crescent Supported Living Service 44 Smith Crescent, Coalville LE67 4JE 01530 815887

D & H Community Support Wigston Gdns, Kennedy Hse, Tigers Close, Wigston LE18 4UX T. 0116 2774405

Waterlees Supported Living Service/Carlton Drive Short Breaks Service Carlton Drv, Wigston LE18 1DE T. 0116 3056753

Dreisco Care Limited 34 Blaby Road, Wigston LE18 4SB T. 0116 2771222

YourLife Glenhills Court, Leicester Road Glen Parva LE2 9DH T. 0116 2477533

Helpful Home Care Ltd First Floor, 2 The Parade, Oadby LE2 5BF T. 0116 4422181

English Rose Care ď Ź GOOD S21, Matrix Hse, Constitution Hill, Leicester LE1 1PL T. 0116 2625651

Vale Care Ltd 22 Home Pastures, Hose. Melton Mowbray LE14 4JB T. 01949 860681

Notice: Always read the most recent CQC inspection report. Ratings are updated regularly. Data correct at time of print date. 24

Choosing the right care home Care homes may be arranged through the local authority but many people will want to arrange them independently. It is a good idea to visit several homes before making a choice. Make sure you spend enough time in each home to get a good idea of what it is like. The benefits and drawbacks of care homes If your needs can no longer be met at home, there are benefits to moving to a care home. Although there may be downsides too, knowing what to expect can help you make realistic decisions.

The benefits ...  Safety: there is always someone around.  Staff on duty 24/7: in a residential care home, someone is on call at night. In a nursing home, care is provided 24 hours a day.  A room of their own room: your relative can usually personalise this with their own furniture, pictures and ornaments.  Meals: regular meals provided and nutritional needs met.  Companionship: opportunity to socialise with others of their own age and take part in organised activities or outings, where available.

 Peace of mind for family that a vulnerable older relative is being taken care of and is not living alone.  Supervision of medication.  No worries about household bills or upkeep.  Better living conditions: the physical environment may be better – safe, warm and clean.

The drawbacks ...  Choice: there may be a limited choice of homes with a vacancy for your relative, depending on their circumstances.  Unfamiliar surroundings.  Loneliness and loss of contact with neighbours and old friends.  Emotional effect: families can feel guilty that they are not looking after their relative themselves, even though this may no longer be practical.  Your relative may feel rejected: it can help if you talk things through beforehand, possibly explaining that you or other family members are unable to give them the care that they need. Regular contact once they’ve moved in will also help.  Loss of independence, although a good home should encourage your relative to be as independent as they can be.

BROOK HOUSE CARE HOME

Committed to providing the very best level of dementia care Spacious living and luxury bedrooms all with en-suite facilities. Unrestricted visiting times so that family and friends can visit whenever they wish

Long or Short Term Respite Care | Day Care Brook House

CQC overall rating

Good

To find out more about the full range of services that we offer or to arrange a visit please call

Tel: 01858 880247

15 Bell Lane | Husbands Bosworth | Lutterworth | LE17 6LA

www.3abcare.co.uk 25

 Lack of privacy: this might be difficult for your relative to adjust to.  Small living space: your relative won’t be able to take all of their furniture and personal possessions with them.  Variations in care: all homes have to achieve a minimum standard to ensure they can be registered, but quality of care may vary from home to home. Doing your research, and asking around for recommendations, should help you avoid the less suitable ones (see Choosing a care home).  Cost: care homes can be very costly, particularly if you have to fund your own care. If relying on local authority funding, you must be assessed as needing a care home. Sometimes you and the local authority might disagree on what is needed.

What your choices are A list of all nursing and residential care homes within your locality can be found on the following pages. Every care home in England must be registered with the national regulatory body Care Quality Commission (CQC). They inspect each care home on a regular basis and write an inspection report for you to read. It is advisable to read this report before making a final decision. To check up-to-date information on the Nursing and Residential care homes within your locality visit: www.cqc.org.uk

Choice of accommodation The law says that where the local authority is funding accommodation it must allow the person entering residential care to choose which care home they would prefer.

Planning ahead for respite care Remember that the need for respite care can occur suddenly, so there won’t always be lots of time to research and make decisions. So, it is worth checking what’s available in the area, before you need help. You might want to make a list of local agencies who can provide care at short notice or local care homes that offer respite care

Visit potential respite providers: before making any decisions, try to visit the day centres or care homes on your shortlist to get an idea of what they are like. If possible, take your relative with you and make sure they understand what is going on. If you are arranging emergency respite care, there may not always be time to visit. Check the room: if you are considering residential respite care, ask to take a look at the particular room your relative might stay in as well as any communal areas. Background checks: make a background check by checking the Care Quality Commission (or relevant regulatory body in your country) for information about the care provider. Meet prospective carers: if possible, try to meet any carers that might provide care while you are away. Make sure that you and your relative are happy with them. Respite care can have positive benefits for both you and your relative. But there are potential difficulties that need to be considered.

Checklist for considerations when choosing respite care If you are choosing respite care, there are some things you should do before making a decision on the provider. Ensure you make decisions jointly: any decisions about respite care should be made with your relative, wherever possible. Talk to them about their preferences and discuss the options. Explain why the respite care is needed and what is involved. Specific needs: make sure that any day centres or respite care can accommodate your relative’s needs. For example, if your relative is in a wheelchair, make sure that the chosen day centre is accessible. Or, if your relative has dementia, make sure that any staff employed to take care of them have the necessary experience and training to deal with this. Consider your relative’s interests: if you are trying to arrange day care or a short break for your relative, talk together about what they would enjoy. Try to match clubs to their hobbies and interests.

HARLEY HOUSE NURSING HOME

The 1st Care Home in Leicester to be rated as "Outstanding" Providing professional and sensitive care 24 hours a day in a homely setting Unrestricted visiting times so that family and friends can visit whenever they wish

Intermediate Care | Palliative Care Post-Operative Care To find out more about the full range of services that we offer or to arrange a visit please call

Tel: 0116 270 3672 10-12 Elms Road | Leicester | LE2 3JE

Harley House

CQC overall rating

Outstanding

www.3abcare.co.uk 26

Nursing Homes

Blaby

Charnwood

Harborough

NW Leicestershire

Barons Park Care Desford Lane, Kirby Muxloe LE9 2BE T. 0116 2387337

The Willows  GOOD 14 The Lant, Shepshed, Loughborough LE12 9PD T. 01509 650559

Peaker Park Care Village Trojan Place, Rockingham Rd Market Harborough LE16 7FP T. 01858 414460

Ashby Court Care Home Tamworth Road, Ashby De La Zouch LE65 2PX T. 01530 560105

Langdale Residential Home 6 Church Street, Sapcote LE9 4FG T. 01455 274544

Aarons Specialist Unit Epinal Way Care Centre, Epinal Way, Loughborough LE11 3GD T. 01509 212666

Sutton in the Elms 34 Sutton Lane Sutton-in-the-Elms LE9 6QF T. 01455 286577

Coalville Nursing Home Albert Road, Coalville LE67 3AA T. 01530 817442

Beaumanor Nursing Home Cartwright Street Loughborough LE11 1JW T. 01509 239443

The Grange Smeeton Road, Saddington LE8 0QT T. 0116 2402264

Parkmanor Care Home Albert Road, Coalville LE67 3AA T. 01530 817443

Berrystead 1001 Melton Road, Syston LE7 2BE T. 0116 2692366

The Willows 107 Coventry Road, Market Harborough LE16 9BX T. 01858 463177

The Meadows 94 Loughborough Road, Thringstone, Coalville LE67 8LR T. 01530 223800

Hinckley

Oadby & Wigston

Bosworth Court Care Home Station Road, Market Bosworth CV13 0JP T. 01455 290867

Harley House  OUTSTANDING 10-12 Elms Road, Leicester LE2 3JE T. 0116 270 3672

Hinckley Park Nursing Home 67 London Road, Hinckley LE10 1HH T. 01455 615252

Cedar Court 22-27 Long Street, Wigston LE18 2BP T. 0116 2571330

The Ashton Care Home John Street, Hinckley LE10 1UY T. 01455 233350

Magna Nursing Home 27-29 Long Street Wigston LE18 2BP T. 0116 2883320

Charnwood Hall 38 Charnwood Road, Shepshed, Loughborough LE12 9QF T. 01509 650717 Charnwood Oaks Sullington Road, Shepshed LE12 9JG T. 01509 600500 Jasmine Court Nottingham Road, Loughborough LE11 1EU T. 01509 265141 Matthews Neurorehab Unit Epinal Way Care Centre, Epinal Way, Loughborough LE11 3GD T. 01509 217666 The Hall Epinal Way Care Centre, Epinal Way, Loughborough LE11 3GD T. 01509 216616 Thorpe House Nursing Home Knighthorpe Road, Loughborough LE11 4JS T. 01509 219877

Melton The Amwell Asfordby Road, Melton Mowbray LE13 0HN T. 01664 882525 Waltham Hall Melton Road, Waltham on the Wolds Melton Mowbray LE14 4AJ T. 01664 464865

Notice: Always read the most recent CQC inspection report. Ratings are updated regularly. Data correct at time of print date. 27

Nursing Homes

Nightingales Nursing Home 35 Aylestone Lane, Wigston LE18 1AB T. 0116 2883443

Why choose The Willows ...

Dedicated and professional carers with a Registered Nurse available 24 hours a day A warm and inviting atmosphere Spacious garden areas surrounding the home for all residents to enjoy

THE WILLOWS CARE HOME

Activities Coordinators who ensure that activities and entertainments are available 7 days a week Food menus that are flexible to personal choice and dietary requirements

We understand the every person is unique and therefore the care that they require is individual to them … That’s why we offer the very best in Residential and Nursing Care.

To find out more about the full range of services that we offer or to arrange a visit please call

The Willows CQC overall rating

Tel: 01509 650559

Good

14 - 16 The Lant | Shepshed | Loughborough | LE12 9PD

28th April 2017 Palliative Care | Day Care Respite Care | Convalescent Care

Elderly Accommodation Counsel Provides lists of care homes in different areas of the country and offers free housing advice.

Tel: 0800 377 7070

Email: info@firststopadvice.org.uk • www.housingcare.org

www.3abcare.co.uk

The Cinnamon Trust Specialist charity for older people and their pets. It can help to rehouse your pet if you’re unable to take it with you into a care home.

Tel: 01736 757 900

www.cinnamon.org.uk

Orange Tree Private Care FOR ELDERLY PEOPLE & THEIR PETS Offering ... Day Care, Residential Care, Elderly Care & Dementia Care Respite • Short Term • Long Term To find out more about our outstanding service

Email: orangetreeprivatecare@gmail.com

www.orangetreeprivatecare.co.uk

HCPublications Health & Care Industry Brochure & Stationery Experts

www.hcpublications.org 28

Residential

Blaby

Charnwood

Alexandra House 1 Narborough Road, Huncote LE9 3AW T. 0116 2753669

Tavey House 4 Grove Road, Whetstone LE8 6LN T. 0116 2848606

Abbeyfield Westfield House 42-44 Westfield Drive, Loughborough LE11 3QL T. 01509 266605

Community Living Project 29 Loughborough Road, Quorn, Loughborough LE12 8DU T. 01509 620858

Chataway Care Home 4 East Avenue, Whetstone LE8 6JG T. 0116 2848306

Ty Gwyn Residential 2 Hall Walk, Enderby LE19 4AH T. 0116 2864271

Acorn Close 2 Cotton Mill Crescent, Shepshed LE12 9DR T. 01509 504279

Croft House 138 Leicester Road, Thurcaston LE7 7JJ T. 0116 2368666

Cherrytree Residential Home 123 Station Road, Countesthorpe LE8 5TD T. 0116 2777960

Whetstone Grange 148 Enderby Road, Whetstone LE8 6JJ T. 0116 2477876

Ash Tree 81 Leicester Road, Shepshed, Loughborough LE12 9DF T. 01509 650169

Damascus House 517 Loughborough Road, Birstall LE4 4BJ T. 0116 2671173

Dallington House Care Home 228 Leicester Road, Enderby LE19 2BF T. 0116 2750280

Woodway House 11 Enderby Road, Blaby LE8 4GD T. 0116 2773890

Ayeesha-Raj Care Home 86 Loughborough Road, Mountsorrel, Loughborough LE12 7AU T. 01509 413667

Freedom Care Limited 362 Park Road, Loughborough LE11 2HN T. 0116 3669655

Enderby Grange Sparsis Gardens, Narborough LE19 2BQ T. 0116 2752555

Barkby Road 220 Barkby Road, Syston LE7 2AJ T. 0116 2605088

Freedom Care Limited 68 Conway Drive, Shepshed LE12 9PP T. 01509 557887

Famille House 4 Station Road, Kirby Muxloe LE9 2EJ T. 0116 2394012

Briarvale 158 Ashby Road, Shepshed, Loughborough LE12 9EE T. 01509 829283

Freedom Care Limited 70 Conway Drive, Shepshed, Loughborough LE12 9PP T. 01509 821185

Heathcotes 6 Barry Drive, Kirby Muxloe LE9 2HG T. 0116 2245971

Cedar House Care Home 249 Station Road, Rothley LE7 7LD T. 0116 2303066

Garendon Residential Home 50-52 Garendon Road, Loughborough LE11 4QD T. 01509 550468

Kirby House Kirby Lane, Kirby Muxloe LE9 2JG T. 0116 2394286

Cedar Mews Hallum Fields Road, Birstall LE4 3BU T. 0116 2674835

Glebe Cottage 9 Shelley Street, Loughborough LE11 5LD T. 01509 265528

Portland House Portland Road, Kirby Muxloe LE9 2EH T. 0116 2393056

Charnwood Lodge Woodhouse Lane, Nanpantan, Loughborough LE11 3YG T. 01509 890184

Hadrian House Garden Street, Thurmaston LE4 8DS T. 0116 2694397

Cliffe House 97 Albert Promenade, Loughborough LE11 1RD T. 01509 550799

Highbury Residential Home 38 Mountsorrel Lane, Sileby LE12 7NF T. 01509 813692

Notice: Always read the most recent CQC inspection report. Ratings are updated regularly. Data correct at time of print date. 29

Residential

Charnwood

Harborough

Homefield College Limited 42 St Mary’s Road, Sileby Loughborough LE12 7TL T. 01509 814827

Orchard Court 3A Orchard Gardens, Thurmaston LE4 8NS T. 0116 2640086

Royal Mencap Society 45 Park Road, Loughborough LE11 2ED T. 01509 219144

Brook House Care Home  GOOD 15 Bell Ln, Husbands Bosworth, Lutterworth LE17 6LA T. 01858 880247

Huntingdon Court Regent Street, Loughborough LE11 5BA T. 01509 217474

Pear Tree Grove 97 Fosse Wa,y Syston LE7 1NH T. 0116 2698686

Syston Lodge Residential 6 Oxford Street, Syston LE7 2AS T. 0116 2603550

Bagatelle 116 Burnmill Road, Market Harborough LE16 7JG T. 01858 468776

King Street 61/63 King Street, Sileby Loughborough LE12 7LZ T. 01509 817750

Pinglenook Residential 229 Sileby Road, Barrow Upon Soar LE12 8LP T. 01509 813071

The Lodge Residential Home Grange Lane, Thurnby LE7 9PH T. 0116 2419333

Hallaton Manor Cranoe Road, Hallaton, Market Harborough LE16 8TZ T. 01858 555271

Leonard Cheshire Disability 42 Stadon Road, Anstey LE7 7AY T. 0116 2352457

Primrose Lodge Lingdale, East Goscote LE7 3XW t. 0116 2697871

The Meadows 25-27 The Meadows, Shepshed, Loughborough LE12 9QJ T. 01509 821744

Herons Lodge 138 Northampton Road, Market Harborough LE16 9HF T. 01858 465441

Lester Court 2a Storer Road, Loughborough LE11 5EQ T. 01509 230622

Quarry Hill Grange Watling Street, Mountsorrel, Loughborough LE12 7BD T. 0116 2302102

Westroyd Care Home Tickow Lane, Shepshed LE12 9LY T. 01509 650513

Hunters Lodge 26 Berridges Lane, Husbands Bosworth, Lutterworth LE17 6LE T. 01858 880538

Lingdale Lodge Lingdale, East Goscote LE7 3XW T. 0116 2603738

Quorn Orchards Care Home 11 School Lane, Quorn, Loughborough LE12 8BL T. 01509 413094

White Acres 15 Leicester Road, Shepshed LE12 9DF T. 01509 502845

Kibworth Court Smeeton Road, Kibworth LE8 0LG T. 0116 2792828

Longcliffe Nursing Home 300 Nanpantan Road, Nanpantan, Loughborough LE11 3YE T. 01509 236256

Rearsby Home Limited 34-36 Station Road, Rearsby LE7 4YY T. 01664 424519

Wymeswold Court London Lane, Wymeswold, Loughborough LE12 6UB T. 01509 881615

Kibworth Knoll 12 Fleckney Road, Kibworth LE8 0HE T. 0116 2793879

Marwood Residential Home 57 Ashby Road Central, Shepshed, Loughborough LE12 9BS T. 01509 600625

RNIB The Stan Bell Centre 74 William Street, Loughborough LE11 3BZ T. 01509 631231

Lenthall House Lenthall Square, Market Harborough LE16 9LQ T. 01858 463204

Northfield House 1362 Melton Road Syston LE7 2EQ T. 0116 2607107

Roman Park 99 Fosse Way, Syston LE7 1NH T. 0116 2207338

Lutterworth Country House 2 Ashby Lane, Bitteswell Lutterworth LE17 4LS T. 01455 558355

Old Station Close Unit 1, Old Station Close, Shepshed, Loughborough LE12 9NJ T. 01509 506218

Rose Cottage Rest Home 136 Rothley Road, Mountsorrel, Loughborough LE12 7JX T. 0116 2302860

The Gables Residential 29 Leicester Road, Market Harborough LE16 7AX T. 01858 464612

Notice: Always read the most recent CQC inspection report. Ratings are updated regularly. Data correct at time of print date.

Woodmarket House Woodmarket, Lutterworth LE17 4BZ T. 01455 552678 30

Residential

Hinckley

Melton

Bethel/Bethesda Residential Equity Road East, Earl Shilton LE9 7FY T. 01455 847505

Kingly House 13-19 Mount Road, Hinckley LE10 1AD T. 01455 613823

Sutton in the Elms 34 Sutton Lane, Sutton-in-the-Elms LE9 6QF T. 01455 286577

Broadoak Grange Sandy Lane, Melton Mowbray LE13 0AW T. 0166 4562008

Charnwood Park 164 Charnwood Road, Barwell LE9 8FU T. 01455 844770

Kingly Lodge 21 Mount Road, Hinckley LE10 1AD T. 01455 613845

The Briars 29 Spa Lane, Hinckley LE10 1JA T. 01455 613749

Broadoak Lodge Sandy Lane, Melton Mowbray LE13 0AW T. 0166 4481120

Greenmoor Road 1 Greenmoor Road, Burbage, Hinckley LE10 2LS T. 01455 615061

Kirby Grange Residential Markfield Lane, Botcheston LE9 9FG T. 01455 824167

The Limes Derby Road, Hinckley LE10 1QF T. 01455 611728

Egerton Lodge Residential Egerton Lodge, Wilton Road, Melton Mowbray LE13 0UJ T. 0166 4410202

Harvey House Church Lane, Barwell LE9 8DG T. 01455 843575

Livesey Lodge Care Home Livesey Drive, Sapcote LE9 4LP T. 01455 273536

The Trees Deveron Way, Hinckley LE10 0XD T. 0116 3057351

Framland The Mansion House, 11 Faldo Drive, Melton Mowbray LE13 1RH T. 0166 4564922

Hinckley House Care Home Tudor Road, Hinckley LE10 0EH T. 01455 639710

Maple House 15 Mill Drive, Ratby LE6 0JH T. 0116 2386302

The Willows Residential 89 London Road, Hinckley LE10 1HH T. 01455 61519

Hunterâ&#x20AC;&#x2122;s Lodge Church Lane, Old Dalby, Melton Mowbray LE14 3LB T. 0166 4823064

Home From Home 5a Dragon Lane, Newbold Verdon LE9 9NG T. 01455 828662

Moat House New Road, Burbage, Hinckley LE10 2AW T. 01455 633271

Trinity Vicarage Road 12 Trinity Vicarage Road, Hinckley LE10 0BX T. 01455 615061

Mar Lodge 26 Nottingham Road, Melton Mowbray LE13 0NP T. 0166 4560302

Honeysuckle Farm Desford Road, Newtown Unthank LE9 9FL T. 01455 828575

Orchard House Weston Drive, Market Bosworth CV13 0LY T. 01455 292988

Tudor Care Home 68 Tudor Road, Hinckley LE10 0EQ T. 01455 234968

Melton Short Breaks Service 21 Victor Avenue, Melton Mowbray LE13 0GG T. 0116 3055652

Ivydene Care Home Ivydene Close, Earl Shilton LE9 7NR T. 01455 843001

ParkHouse Grange 47 Park Road, Earl Shilton LE9 7EP T. 01455 851222

Jubilee Villa Limited 48 Mill Street, Barwell LE9 8DW T. 01455 843510

Rowan House 2 Spa Lane, Hinckley LE10 1JB T. 01455 637972

Kingly Croft 11 Mount Road, Hinckley LE10 1AD T. 01455 613823

Saffron House 2a High Street, Barwell LE9 8DQ T. 01455 842222

Notice: Always read the most recent CQC inspection report. Ratings are updated regularly. Data correct at time of print date. 31

Residential

Scalford Court Care Home Melton Road, Scalford, Melton Mowbray LE14 4UB T. 0166 4444696

Residential

NW Leicestershire

Oadby & Wigston

April Cottage 54 Belvoir Road, Coalville LE67 3PP T. 01530 451452

The Chestnuts 111 London Road, Coalville LE67 3JE T. 01530 834187

Aigburth 21 Manor Road, Oadby LE2 2LL T. 0116 2715086

Heathcotes The Vicarage, Bushloe End, Wigston LE18 2BA T. 01246 556453

Fernleigh Care Home 37 Tamworth Road, Ashby De La Zouch LE65 2PW T. 01530 414755

The Elms Care Centre 111 Melbourne Road, Ibstock LE67 6NN T. 01530 260263

Amberwood Care Home Ltd 218 Aylestone Lane, Wigston LE18 1BD T. 0116 2813474

Heathcotes 29 Bushloe End, Wigston LE18 2BA T. 0116 2885241

Hamilton Court 46-48 Smith Crescent, Coalville LE67 4JE T. 01530 831767

The Old School House 31 Main Street, Thringstone, Coalville LE67 8ND T. 01530 224426

Apple House 16-22 Bushloe End, Wigston LE18 2BA T. 0116 2888028

Heathcotes 103 Foxhunter Drive Oadby LE2 5FE T. 0116 2713955

Hayes Close 9 Hayes Close, Whitwick, Coalville LE67 5PJ T. 01530 837444

The Rowans Care Home Owen Street, Coalville LE67 3DA T. 01530 814466

Authentic Kare Company 8 Wyndham Close, Oadby LE2 4HR T. 0116 2927274

Holmes House Care Home Kenilworth Road Wigston LE18 4UF T. 0116 2782214

Lyndhurst Lodge 87 Burton Road, Ashby De La Zouch LE65 2LG T. 01530 563007

Thornham Grove 137 Chapel Street, Ibstock LE67 6HG T. 01530 262573

Brockshill Woodlands Briar Walk, off St Margarets Anne Way, Oadby LE2 5UF T. 0116 2716014

Kingswood Lodge Kingswood Court, Long Street, Wigston LE18 2BQ T. 0116 2812582

Rosedale Care Home Limited 4 Vicarage Street, Whitwick, Coalville LE67 5GZ T. 01530 837794

Tillson House Bradgate Drive, Coalville LE67 4HF T. 01530 832793

Carlton Drive Short Breaks Carlton Drive, Wigston LE18 1DE T. 0116 3056753

Sycamore Cottage 14 Harborough Road, Oadby LE2 4LA T. 0116 2711720

Silver Oaks Residential 11 Silver Street, Whitwick, Coalville LE67 5EW T. 01530 815665

Westwood House 35 Tamworth Road, Ashby De La Zouch LE65 2PW T. 01530 415959

Conifer Lodge Residential 33 Aylestone Lane, Wigston LE18 1AB T. 0116 2883170

The Lawns Residential 1a Knighton Rise, Oadby LE2 2RF T. 0116 2149255

Smith Crescent Care Home 44 Smith Crescent, Coalville LE67 4JE T. 01530 815887

Whiteacres Residential 40 Whitehill Road, Coalville LE67 1EL T. 01530 260415

Curtis Weston House Aylestone Lane, Wigston LE18 1AB T. 0116 2887799

West View Care Home 136 Leicester Road, Glen Parva LE2 9HG T. 0116 2773896

Devonshire Court Howdon Road, Oadby LE2 5WQ T. 0116 2714171

Willows Court 107 Leicester Road, Wigston LE18 1NS T. 0116 2880223

Notice: Always read the most recent CQC inspection report. Ratings are updated regularly. Data correct at time of print date. 32

Care Home Fees In 2016, the average weekly cost of a room in a residential home in the UK was £600, and a room in a nursing home costed £726. However, these are only average figures, so you or your relative could be looking at considerably higher figures depending on where you live. Leicestershire Average cost of nursing care in Leicestershire per week £623.00 Average cost of residential care in Leicestershire per week £539.00

How much might a self-funder pay in care home fees? Armed with these average weekly figures, it’s easy to see that someone who is paying all their own fees will quickly start amassing a sizeable bill. If your Father lives in Leicestershire and he is moving into a residential care home, the chances are he will be paying around £28,000 in fees each year. If he lives in Kent and is moving into a nursing home, the fees are likely to be closer to £47,000 each year. Then take into account that the average length of time that older people stay in a care home is a little over two-and-a-half years and the potential bill for funding for care in old age averages at £116,675.

Local authority-funded care In order to establish if a person is eligible for financial support to pay for a care home, the local authority must first carry out a needs assessment. If your relative owns his or her home, its value is likely to be taken into consideration for the means test unless a spouse, civil partner or partner is living in the home. The result of the assessment determines how much the local authority will pay for care to meet those defined eligible needs. If your relative’s total savings and assets is: Less than £14,250 (2017-18) they will be entitled to maximum support from the local authority, although your relative will have to contribute to the care costs from their income, which includes any pension(s). More than £14,250, but less than £23,250 the local authority will partially pay their care home fees and your relative will need to pay the rest on a sliding scale. This is known as the ‘tariff income’. More than £23,250 your relative will be fully responsible for paying their care bills. The level of your relative’s eligible needs will also determine how much the council will pay for their care. This is called the personal budget and the local authority must inform your relative how much this is. 33

Third-party top-up fees The ‘top up’ is the difference between the amount a council pays a care home and the chosen care home’s fee. Instances when this might happen are if your relative:  would prefer to live in a room in a recommended care home or another care home that costs more than the council is prepared to pay  wants to live in a more expensive area to be closer to family or friends and this wasn’t identified in the needs assessment  was self-funding but is now eligible for local authority funding and wants to stay in the same home, which isn’t contracted to the council.  A person cannot be forced to pay a third-party top-up and your local council should not request that a top-up payment is made if no other care home can be found that will meet your relative’s care needs for a lower cost.

When should your relative consider a care home?  A recent significant deterioration, caused by an illness or a fall, in their physical health or mobility.  A significant deterioration in their mental health, such as advancing dementia, which limits their ability to stay safely in their own home.  Loss of help that a partner, relative or neighbour previously provided.  Loneliness, isolation or depression.

If your relative needs nursing care If your relative is unable to leave his or her bed, or has any sort of medical condition or illness that requires frequent medical attention, their options are more limited. Long-term nursing care is not provided in sheltered housing or through care at home services, so it’s likely that, if your relative needs medical care, they will need to look for a nursing home.

Putting your affairs in order

It’s essential to plan for how your money should be handled in the event of an illness or death. Good planning will help make sure you or your family are ready to meet any of the costs that might arise. It will also allow you provide for your loved ones and ease the burden on them.

Make a will If you haven’t already got a will now is the time to make one. If you want to make sure that your money and your belongings – your assets – go to the people or charities you want then you need to make this clear in a will. If you don’t the law will decide who they go to – and this might not be who you want it to be. Your will tells people who you want to be your executor – the person who sorts out your money and your will after you die. You can choose more than one person to be your executor, but ideally not more than four. Professional executors like solicitors or accountants will charge for their services. If you have children under 18, your will also says who should be legally responsible for looking after them if you die. If you die without having made a will – referred to as dying ‘intestate’ – the law specifies how your money will be divided. This means that your assets won’t necessarily be passed on in the way that you’d prefer. If you want to decide who gets what, you need to draw up a will. It’s possible to write one yourself, but even small technical mistakes can make a will invalid so it’s generally a good idea to get help from a solicitor or professional will writer. It’s important to note that if you have married since making a will, then your marriage is likely to have invalidated the will.

Lasting Power of Attorney Nobody wants to think about a time in their future when they won’t be able to make their own decisions. It can also be a difficult subject to bring up with an older relative, but it’s something that everyone should think about. If things aren’t set up properly in advance of when they are needed, it can lead to all sorts of complications. Thankfully there are procedures in place to protect individuals and make it easier to deal with things, should the need arise. A Power of attorney (POA) allows you to choose someone else to deal with third parties on your behalf, for example banks or the local council. Certain types of powers of attorney go further, allowing you to choose someone else to make decisions on your behalf, should you not be able to do so in the future.

Property and financial affairs lasting power of attorney Use this LPA to give an attorney the power to make decisions about money and property for you, for example:  managing a bank or building society account  paying bills  collecting benefits or a pension  selling your home

Health and welfare lasting power of attorney Use this LPA to give an attorney the power to make decisions about things like:  your daily routine, for example washing, dressing, eating  medical care  moving into a care home  life-sustaining treatment

Who can be your attorney? Your attorney needs to be 18 or over. They could be:  a relative  a friend  a professional, for example a solicitor  your husband, wife or partner When choosing an attorney, think about:  how well they look after their own affairs, for example their finances  how well you know them  if you trust them to make decisions in your best interests  how happy they will be to make decisions for you

Setting up a power of attorney Setting up a power of attorney is a big step. You should make sure you understand all the implications, and you may want to get advice from a solicitor. You can get the forms and guidance you need to create a lasting power of attorney online at: www.gov.uk/government/collections/lasting-powerof-attorney-forms

Advance decision (living will)

Advance statement about your wishes

An advance decision to refuse treatment lets your healthcare team know your wishes, if you’re not able to communicate them. An advance decision (sometimes known as an advance decision to refuse treatment, an ADRT or a living will) is a decision you can make now to refuse a specific type of treatment at some time in the future. It lets your family, carers and health professionals know whether you want to refuse specific treatments in the future. This means they will know your wish if you are unable to make or communicate those decisions yourself. The treatments you are deciding to refuse must all be named in the advance decision. You may want to refuse a treatment in some situations but not others. If this is the case, you need to be clear about all the circumstances in which you want to refuse this treatment. You can refuse a treatment that could potentially keep you alive (known as life-sustaining treatment). This includes treatments such as ventilation and cardiopulmonary resuscitation (CPR), which may be used if you cannot breathe by yourself or if your heart stops. You may want to discuss this with a doctor or nurse who knows about your medical history before you make up your mind

An advance statement is a written statement that sets down your preferences, wishes, beliefs and values regarding your future care. The aim is to provide a guide to anyone who might have to make decisions in your best interest if you have lost the capacity to make decisions or to communicate them An advance statement can cover any aspect of your future health or social care. This could include:  how you want any religious or spiritual beliefs you hold to be reflected in your care  where you would like to be cared for – for example, at home or in a hospital, a nursing home, or a hospice  how you like to do things – for example, if you prefer a shower instead of a bath, or like to sleep with the light on  concerns about practical issues – for example, who will look after your dog if you become ill By writing your advance statement down, you can help to make things clear to your family, carers and anybody involved in your care.

Our services include: Wills - from £99 Lasting Powers of Attorney - from £200 Probate & Estate Administration Inheritance Tax Planning Fixed Fees No VAT to Pay

The unexpected can happen at any time. Putting your affairs in order now will help your loved ones manage.

Free Home Visits

Evening Appointments Available Advice in English, Hindi or Gujarati To ensure the best future for you and your family, contact Kamlesh Samji

These documents are essential: A current, valid will

0116 250 5747

Lasting Power of Attorney for Health & Welfare Lasting Power of Attorney for Property & Financial Affairs Setting up an LPA can give you peace of mind that someone you trust will be able to make decisions for you if the need arises.

Over 15 years' experien c previous e ly working as Solicitor a

M. 07342 171169 E. kam.samji@krsep.co.uk W. www.krsep.co.uk This firm complies with the IPW Code of Practice

www.gracedieumealsltd.co.uk

COMMUNITY NEWS Hinckley & Bosworth, Charnwood & North West Leicestershire District Councils

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Choice of Delivery

We provide a flexible service, offering lunch and teatime delivery slots. Meals can be provided for short periods of time (eg. in the event of illness or when somebody who normally provides a meal is on holiday) or can be provided on a long term basis. Please call for details.

Free Safe & Wellbeing Check

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info@gracedieumeals.co.uk

All of our uniformed delivery drivers are DBS checked and are trained in how to respond should a customer appear unwell or unable to answer the door. We hold emergency contact details for all customers should such circumstances arise, so we can inform a family member, appointee or emergency services as part of our service. Delivering food regularly means Grace Dieu Meals team members get to know our clients really well. If we notice that something isn’t right then we can do something to help.