Workplace Are You Faking It? Laura Friedman

Tips for Working Hearing Loss with a

Are You Faking It? By Laura Friedman

“Fake it until you make it” is a common phrase most of us have heard at some point in our lives. While I don’t remember when I first heard these words, I do recall receiving this advice multiple times early in my career from colleagues and mentors of all ages. Now in my early 30s, I’ve come to realize this phrase highlights how adults may not know what they are doing or where they are going in their personal or professional lives. But part of “adulting” means not letting our cluelessness show and appearing we’ve got it together. Personally, I find this advice to be misguided: For three decades I’ve been faking that I hear everything, with varying degrees of success. My ears have failed me many times, leading to completing a project wrong or missing a deadline, and sometimes even an angry or frustrated boss. Like many with or without hearing loss, I don’t always know when I mishear, but wonder when I am struggling to hear, would these unfortunate incidents have been avoided had I spoken up?

Living with hearing loss is no small feat. In an ideal, perfect world, people’s differences would have no bearing on how others perceive them and the opportunities they are afforded. The reality is that not everyone has gotten the memo that we should treat others, regardless of our differences, with the same level of respect as we expect for ourselves. With that said, here are my tips for navigating hearing loss in the workplace.

Confidence is contagious.

To disclose or not to disclose, and when? Unfortunately, there is no one right answer for everyone. (See the previous story, “Conceal or Reveal Your Hearing Loss at Work?”)

For me, I typically disclose sometime during the interview process, to either to ask for an accommodation, such as video calls, or in response to a question about my interests (I volunteer a lot in the hearing loss community). This often provides an easy transition into discussing how my hearing loss has shaped me into the person I am today.

When speaking about my hearing loss I highlight the strengths and capabilities my hearing loss has given me, rather than leading with deficits and weaknesses. “It’s not what you say, it’s what people hear,” as communications expert Frank Luntz succinctly puts it. It’s all about how you frame your hearing loss. People respond to and feed off of positive energy, so if you focus on discussing your assets with a nonchalant attitude, it’ll put the person receiving the information at ease. This approach is not meant to take the seriousness out of the conversation but simply take into account how messages are framed and received.

Transparency is a two-way street. By the time an offer is in hand, your manager and the HR department should already know about your hearing loss and should be discussing workplace accommodations. While it’s understandable that disclosing is uncomfortable and there is always a lingering fear of discrimination, withholding it can also set a bad first impression regarding trustworthiness. It can raise questions about what else you may be hiding out of fear of repercussions.

The bottom line: The bigger deal you make of your hearing loss, the bigger the concern for the potential employer. Keep it simple and upbeat and focus on the positives. Confidence is contagious, so if you’re confident, they will be too.

When speaking about my hearing loss I highlight the strengths and capabilities my hearing loss has given me, rather than leading with deficits and weaknesses.

Don’t be afraid to speak up.

In a perfect world, people, once told what they need to do, wouldn’t forget or mess up. But the reality is we often need to repeat and reiterate the same messages and instructions multiple times before someone gets the hint. This applies to people (friends, colleagues, family) accommodating your hearing loss.

For me, my biggest compliment and frustration is the same: People forget I have hearing loss. Apparently, I fake hearing so well they forget, so kudos to me for a job well done. On the flip side, when they fall back on non-hearing-friendly habits like mumbling, covering their mouth when talking, or using soft speech on a conference call, the loser is me unless I say something.

If it’s an important call or a meeting that can’t wait, speak up, as you’re likely not the only person in the room struggling. Sometimes in client meetings I’ll pass a note to a trusted colleague or manager and ask if they too are having difficulty, and that usually leads to a quick resolution.

Shake it off.

If the same colleague is consistently the perpetrator of hearing-unfriendly behavior, approach them in a nonconfrontational way. No matter how nicely you discuss how they are speaking, the receiving party will undoubtedly feel bad and possibly even attacked. While it’s annoying to constantly have to point out when you’re having trouble hearing, relationships matter, so approaching the topic delicately is always advised.

The best advice I have is to try to have a sense of humor about it. Keep it light and upbeat and move on quickly. The less of a big deal you make it, the less of the elephant in the room your hearing loss will be, and the more willing colleagues will be to accommodate you.

Former Hearing Health Foundation staff member Laura Friedman is a vice president at Citigroup. This article originally appeared on the website for the Ida Institute, a Denmark-based nonprofit working to integrate personcentered hearing care, on its Managing Hearing Loss at Work resource page. For more, see idainstitute.com/tools/managing_hearing_loss_at_ work. For references, see hhf.org/winter2020-references.

Share your story: How have you handled a hearing loss in the workplace? Tell us at editor@hhf.org.

Support our research: hhf.org/donate