workplace
h ear i n g health foundation
Are You Faking It?
Tips for Working
By Laura Friedman
with a
Hearing Loss
“Fake it until you make it” is a common phrase most of us have heard at some point in our lives. While I don’t remember when I first heard these words, I do recall receiving this advice multiple times early in my career from colleagues and mentors of all ages. Now in my early 30s, I’ve come to realize this phrase highlights how adults may not know what they are doing or where they are going in their personal or professional lives. But part of “adulting” means not letting our cluelessness show and appearing we’ve got it together. Personally, I find this advice to be misguided: For three decades I’ve been faking that I hear everything, with varying degrees of success. My ears have failed me many times, leading to completing a project wrong or missing a deadline, and sometimes even an angry or frustrated boss. Like many with or without hearing loss, I don’t always know when I mishear, but wonder when I am struggling to hear, would these unfortunate incidents have been avoided had I spoken up? Living with hearing loss is no small feat. In an ideal, perfect world, people’s differences would have no bearing on how others perceive them and the opportunities they are afforded. The reality is that not everyone has gotten the memo that we should treat others, regardless of our differences, with the same level of respect as we expect for ourselves. With that said, here are my tips for navigating hearing loss in the workplace.
To disclose or not to disclose, and when? Unfortunately, there is no one right answer for everyone. (See the previous story, “Conceal or Reveal Your Hearing Loss at Work?”) For me, I typically disclose sometime during the interview process, to either to ask for an accommodation, such as video calls, or in response to a question about my interests (I volunteer a lot in the hearing loss community). This often provides an easy transition into discussing how my hearing loss has shaped me into the person I am today. When speaking about my hearing loss I highlight the strengths and capabilities my hearing loss has given me, rather than leading with deficits and weaknesses. “It’s not what you say, it’s what people hear,” as communications expert Frank Luntz succinctly puts it. It’s all about how you frame your hearing loss. People respond to and feed off of positive energy, so if you focus on discussing your assets with a nonchalant attitude, it’ll put the person receiving the information at ease. This approach is not meant to take the seriousness out of the conversation but simply take into account how messages are framed and received. Transparency is a two-way street. By the time an offer is in hand, your manager and the HR department should already know about your hearing loss and should be discussing workplace accommodations. While it’s understandable that disclosing is uncomfortable and there is always a lingering fear of discrimination, withholding it can also set a bad first impression regarding trustworthiness. It can raise questions about what else you may be hiding out of fear of repercussions. The bottom line: The bigger deal you make of your hearing loss, the bigger the concern for the potential employer. Keep it simple and upbeat and focus on the positives. Confidence is contagious, so if you’re confident, they will be too. 22
hearing health
hhf.org
photo credit: liza chrust photography, lizachrust.wordpress.com
Confidence is contagious.
