Abuse leads to offce closures

A spate of abusive customers in its shop fronts has forced Clarence Valley Council to lose its two customer service centres in Grafton and Maclean for an afternoon.

In a press release on Monday the council revealed an increase in abuse, threats, and unacceptable behaviour towards customer service staff had led to the decision.

It said: “In an effort to ensure staff wellbeing, council will close its customer service centres for the afternoon this coming Thursday,

August 17.

“The Grafton Customer Service Centre will be closed from 1pm and Maclean from 12pm.

A council spokesperson said the time would be used to offer support and refresher training to the affected staff.