4 | Community Engagement The willingness of our country and local communities to accept our business activities and generate shared benefits requires trust and mutual respect. We recognize that our operations create a long term connection with our country and local communities, and therefore invest in engagement programs to establish a robust relationship.
Engaging with local communities Good Practice
Submit a Grievance As part of our continuous engagement with local communities, we have established a Grievance Mechanism for anyone to report incidents or behaviors directly to us, using the following ways: • Through the corporate website: www.hellas-gold.com/grievance/ • Via email/fax using a printed Grievance form • Through boxes located at main gates/entrances of Stratoni, Olympias, Skouries and Madem Lakkos mining facilities. We have developed an overarching Stakeholder map and engagement plan, which cover all sites and allow us to document community engagement and inform communities of our activities, performance and measures such as mitigation and compensation. Our CSR & Community Relations Department performs Stakeholder engagement activities to identify, record and assess local community concerns, expectations and needs, in order to identify specific community development needs and opportunities for investments. Our Mine General Managers and Vice President & Managing Director are responsible for community and government relations (including oversight of community investment projects), while Eldorado Gold’s executives work to develop and maintain support from local communities and government at all levels, with Eldorado Gold’s President & CEO being ultimately responsible for relationships with communities and governments.
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engagement activities implemented with local communities and key Stakeholders
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Hellas Gold
Social Risk Management Plan: Besides our Materiality Analysis (as outlined in Chapter 2 of this Report), we have developed a Social Risk Management Plan on the following aspects related to local activities, in order to identify systematically local social risks and mitigate them through respective actions. SOCIAL RISKS MATRIX
Occurrence Severity
Ecological Risks Concentrate spill-over during transport Water management treatment
High Average
Health and Safety Risks Fatality LTI
Average High High Low
Traffic and Transport Risks Fatality Road accident
Average High High Average
Choosing Local Suppliers Risk Community sense of unfairness
Average
Average
High
Average
Average
High
Inhabitant’s Visual Concerns Effect on tourism/value of real estate Regulatory Compliance Risk Get fined or fail in State inspections
Low High
Local Employent Risk Fail to fairly employ personnel from the local communities
High Average
Corporate Social Responsibility Management Risks High Lack of clear rules and consistency Fail to truly develop successful social projects High
Average Low
Since 2019, we utilize Eldorado Gold’s Community Social Responsibility Framework to better understand our impacts on local communities and further promote dialogue and collaboration with our Stakeholders. As a result, we strive to being transparent about our operations and started a series of tours in our facilities, through which visitors can observe our mining operations first-hand, learn about our environmental commitments and talk with our managers about issues of interest to them.
