Privacy Policy - RGPD

Privacy Policy - RGPD Updated on 11/10/2018

General Regulation on Data Protection By accessing our website and / or reserving a room within our establishment, you are likely to provide us with data such as: your name and surname (natural person), business name (legal person), address residence and domicile or your mailing address, or your registered office, your e-mail address, your occupation and professional status (employee or self-employed), your function within your company, your age and sex as well as your IP address from which you connected to the internet.

However, these data and their processing are protected by the new General Regulations on the Protection of Data of the European Union entered into force on May 25, 2018.

This privacy statement is based on the RGPD.Official text: https://www.cnil.fr/fr/reglement-europeen-protection-donnees Data protection is a key concern for us. This Privacy Policy sets and informs you of how Hotel Le Florian uses and protects the information you transmit to us, if any, when you use this site accessible from the following URL: https: / /www.hotel-leflorian.com/ Please note that this privacy policy may be modified or supplemented at any time by Le Florian Hotel, in particular to comply with any legislative, regulatory, jurisprudential or technological developments. In such a case, the date of its update will be clearly identified at the beginning of this policy. These modifications engage the User as soon as they are posted online. It is therefore appropriate that the User consults regularly this policy of confidentiality and use of cookies to learn about any changes.

Personal data The so-called personal data are data that can be used to identify you or that we can associate with you. They include any information relating to an identified or identifiable natural or legal person (by grouping information) .This data includes, for example, surname, first name, postal address, domicile or residence, reason address, telephone number, age, occupation, professional status, position in a company, etc.).

In accordance with the General Data Protection Regulation adopted by the European Parliament on April 14, 2016, and the Data Protection Act of January 6, 1978, the Hotel Le Florian informs you of the following: Here is a general overview: a) Categories of personal data that we use and retain about you b) Purposes for which this information will be collected c) Data retention period d) Recipients and data transfer e) Data protection and security f) Computer Law and Freedom g) Cookie Policy h) Idea and contact of the controller

a) The categories of personal data we use and keep about you are as follows: -Your identity, marital status and contact details -Information about your consumption, preferences, hobbies, interests, your home, etc.

- Information about your credit card (for transaction and reservation purposes), -Information about your browsing through our cookies and similar technologies used on our websites, -Your answers to surveys or market studies -Your image and voice (as part of the surveillance of our establishments).

- ...

- ...

b) Hotel le Florian may process your Personal Information for the following purposes: -Manage transactions in our establishments, reservations and Services in general, -Manage your stay and your visit in our establishments, such as monitoring your consumption (telephone, bar, ...), management of access to rooms, -Manage the sending of commercial and marketing offers, the contests, target the offers according to your preferences -execute overlaps or enrichments, analyzes and combinations of your data collected during the booking or your stay, to clarify your interests, your customer profile and allow us to send you personalized offers, -Manage our loyalty programs, -complete satisfaction surveys, studies and statistics, -Improve our services by taking into account all the comments that you would leave during your stay or visit in our establishments, -Manage your requests for the exercise of rights, - to personalize and optimize the comfort of use of our Internet sites, - manage claims and disputes, - internal management of the list of customers having behaved inappropriately during their stay in our establishments or having an access restriction (aggressions, degradations ...), - ensure the supervision of our establishments, the security of property and people.

- ...

- ... c) Storage of collected data: Hotel Le Florian keeps your data for the time necessary to fulfill the purposes for which they were collected. At the end of the treatment, the data is destroyed. We treat them to meet legal and regulatory requirements and within the limits imposed by them.

In terms of commercial and marketing communication, your data is kept for a maximum of three years from the end of our commercial relationship if you are a customer of the Hotel Le Florian or simple visitor to the site or subscribed to our newsletters.

In accordance with Article L561-13 of the Monetary and Financial Code and Decree No. 2016-774 of June 10, 2016 setting the earnings threshold, your names and addresses are kept for a period of five years from the date of the audit.

The video recordings made in our hotel are kept for a period of 3 months.

The data concerning your bank card are deleted from our operational databases after the completion of the operation, but may be kept in archive to guard against eventual dispute of the transaction for a period of / number of months / after their collection.

d. Recipients and data transfer In the unique framework to be able to give you any satisfaction in the use of our Services, only the Hotel the Florian is recipient of your Personal Informations. Sometimes we have to communicate your personal data to internal and external people.

Internal recipients: This is all the internal personnel involved to allow you to benefit from the Services of our establishments: -personal reception and customer reception -personal support services: IT department, marketing services, legal department, ...

- ...

External recipients: To process your data, as well as for the maintenance and support of our IT systems, we use subcontractors (service providers, service providers, banks) mostly based in EU countries.

The transmission of information is for the sole purpose of the perfect execution by the Hotel le Florian of the Services you have requested and the exclusive search for your satisfaction.

Neither the HĂ´tel le Florian nor any of its subcontractors will market the personal data of visitors and Users of its Site. Your data will not be sold, exchanged, transferred or given to another company.

When the servers of our subcontractors are located outside the EU, we ensure that they are located in a state whose data protection legislation is equivalent to the RGPD and that our subcontractors apply organizational and technical measures consistent with the GDPR. Administrative and judicial authorities, local or national could also request the communication of your personal data to the extent required by law. Sharing your information in this context is not a regular event, but can occur at any time. We will try to limit the types and volumes of information we may have to share for legal purposes to what is reasonably necessary and will ensure that any transfer outside the European Union is carried out on an appropriate legal basis. e) Data protection and security We strive to maintain a high level of security and confidentiality in the collection, processing and retention of data by relying on organizational and technical measures and taking the necessary precautions with regard to the nature of the personal data that you are likely to communicate to us and the risks presented by their treatment.

We also process your personal data on servers hosted by third parties (network operators or infrastructure service providers) and we implement the necessary means to secure our service. f) Computer Rights and Freedoms In application of the law "Informatique et LibertĂŠs" of the modified January 6, 1978 and the General Regulation on the Protection of Data (2016/679), as a person concerned, you have the following rights: a) the right of access to the personal information we hold about you b) the right to ask us to update or correct any outdated or incorrect personal information about you (c) where the treatment is based on your consent, the right to withdraw your consent at any time d) the right to object to the receipt of commercial communications e) the right to cancellation when the conditions of article 17 of the GDPR are met

f) the right to the limitation of treatment when the conditions of article 18 of the RGPD are fulfilled (g) the right to portability of data to the extent that the conditions of Article 20 of the GDPR are met h) You have a right to set guidelines regarding the fate of your personal data after your death i) the right to oppose the processing of personal data concerning you, insofar as the conditions of article 21 of the RGPD are met j) the right to lodge a complaint with a regulatory authority, namely in France the CNIL (https://www.cnil.fr/fr/plaintes) g) Cookie Policy the Hotel le Florian as publisher of this website, may proceed to the implementation of a cookie on the hard drive of your terminal (computer, tablet, mobile etc.) to ensure a smooth and optimal navigation on our website. "Cookies" are small text files that allow us to recognize your computer, tablet or mobile device in order to personalize the services we offer. The information collected through cookies does not in any way identify you by name. They are used exclusively for our own needs in order to improve the interactivity and the performance of our website and to send you contents adapted to your centers of interests. None of this information is the subject of a communication to third parties except when the Hotel le Florian has obtained your prior consent or when the disclosure of this information is required by law.

You can accept or refuse the deposit of cookies at any time When you first login to the website of the Hotel le Florian, a banner briefly presenting information about the deposit of cookies and similar technologies appears at the bottom of your screen.

Most Internet browsers are configured by default so that cookies are allowed to be posted. Your browser offers you the opportunity to change these standard settings so that all cookies are rejected systematically or that only part of the cookies is accepted or refused according to their issuer.

ATTENTION: We draw your attention to the fact that the refusal of the deposit of cookies on your terminal is nevertheless likely to alter your user experience as well as your access to certain services or functionalities of this website. If applicable, / name of your hotel / declines all responsibility concerning the consequences related to the degradation of your navigation conditions that occur because of your choice to refuse, delete or block the cookies necessary for the operation of the site For more information on the tools for controlling cookies, you can consult the website of the CNIL: https://www.cnil.fr/fr/cookies-les-tils-pour-les-maitriser. h) Idea and contact of the controller You can exercise these rights at any time by sending an e-mail to contact@hotel-lefloria.com DPO CHristian Giordano If you have any questions or complaints about this privacy policy or the processing of your data by / name of your hotel /, you can contact the data protection officer of our establishment by email at contact@hotel- leflorian.com or at the following address: Hotel le Florian 8 rue Commandant AndrĂŠ 06400 Cannes.

You can also write to us by filling out the contact form on our website: https://hotel-leflorian.com/contact_contact_uk.html In the interest of confidentiality and protection of your personal data, we ask you to attach in support of your application a copy of an official document allowing you to identify yourself (identity card, passport, driving license). Your request will then be processed as soon as possible and in accordance with the applicable texts.

We remain at your disposal,

The team of the Hotel le Florian