Page Head Overview 2014 Special Features.............................................. 2 SCANVenger Hunt.................................................... 2 HITEC Advisory Council............................................ 6 HFTP Executive Vendor Advisory Council................. 8 HITEC 2014 Sponsors............................................. 10 General Information............................................... 12 HFTP International Hospitality Technology Hall of Fame....................... 16 Certified Hospitality Technology Professionals (CHTP)........................... 18 HFTP Board of Directors......................................... 84
education Event Map.............................................................. 20 Schedule-at-a-Glance............................................. 22 Rights Statement................................................... 23 Monday Schedule.................................................. 24 Tuesday Schedule................................................... 30 Wednesday Schedule............................................. 34 Thursday Schedule................................................. 40 Antitrust Statement............................................... 43 Exhibitor Tutorials.................................................. 44 Speakers................................................................. 46
exhibits Exhibitors-at-a-Glance........................................... 52 Exhibit Hall Floor Plan............................................ 54 Technology Guide.................................................. 56 2014 Exhibitors — By Company............................ 58 2014 Exhibit Supporters......................................... 58 2014 Exhibitors — By Product............................... 76
table of contents Advertiser Index AirWatch by VMware .............................................................. 4 American Hotel & Lodging Educational Institute .................. 47 Aptech Computer Systems, Inc. ............................................. 13 Broadvine .............................................................................. 56 Certified Hospitality Technology Professional (CHTP)............. 54 Cleverdis ............................................................................... 31 Comcast Business ............................................................. 7, 56 Cornell School of Hotel Administration ................................. 35 Eleven ................................................................................... 57 HITEC 2014 Mobile Experience® ........................................... 59 HITEC 2014 Guest Bloggers .................................................... 8 HITEC 2014 Opening Party .................................................... 59 HITEC 2014 Post Show Resources ......................................... 86 HITEC 2014 SCANVenger Hunt ............................................. 29 Hospitality Financial and Technology Professionals (HFTP)... 85
Hospitality Technology Magazine .......................................... 25 Hospitality Upgrade .............................................................. 21 HOSPACE .............................................................................. 55
HOTELS Magazine ................................................................. 39 Infor ...................................................................................... 57 Merchant Link.......................................................... Back Cover RCN Business Services............................................................. 9 Samsung Electronics ..................................... Inside Back Cover Shift4 Corporation ........................................Inside Front Cover VingCard Elsafe ..................................................................... 15
Hospitality Financial and Technology Professionals 11709 Boulder Ln, Ste 110 • Austin, TX 78726-1832 (800) 646-4387 or +1 (512) 249-5333 Fax: +1 (512) 249-1533 membership@hftp.org • www.hftp.org • www.hitec.org
© Copyright 2014 by Hospitality Financial and Technology Professionals; Austin, Texas. All rights reserved. No part of this HITEC Program and Buyer’s Guide shall be reproduced or transmitted in any form by any means, electronic or mechanical; including photocopying, recording or in any information or retrieval system, without written permission from Hospitality Financial and Technology Professionals. HFTP® and HITEC® are registered service marks of Hospitality Financial and Technology Professionals.
HITEC 2014
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2014 Highlights Exhibitor SCANVenger Hunt
Exhibit Hall Education
Participate for a chance to win $500
Attendees have three educational opportunities to get in-depth details about the products and services on the show floor, plus have a thoughtprovoking conversation about today's technology trends.
Break out your smart phones or tablets to participate in a game that takes you on a hunt throughout HITEC 2014. Look for the special signs with QR codes located at the booths of participating exhibitors and throughout the conference. Scan the codes that link to questions, and each time you answer a question correctly you earn points. Watch the leader board on your phone or at the Recharge Zones to check out the competition and keep track of your points as you play. There are three levels of qualification, and winners will be announced at the end of the show, earning a chance to win one of the Get started by scanning following prizes: this QR Code Extreme Competitors — $500 Cash Overachievers — Amazon Fire TV Qualifier — FitBit
How to Play 1. If you do not have a QR code reader, download one from your app store (we recommend using the i-nigma QR code reader for best experience). 2. Scan the QR code on this page to get registered. 3. At HITEC look for the SCANVenger Hunt™ codes at the booths of participating exhibitors, as well as throughout the conference areas. 4. Scan the codes and answer the questions correctly to earn points. 5. Check the leader board on your phone or at the Recharge Zones to see game stats.
Participating Exhibitors Exhibitor Booth # Connect Call Global, LLC ..................................................757 Electro-Media Design, Ltd. .............................................1045 Infor .................................................................................701 innRoad .........................................................................1360 iTesso – Enterprise Lodging Systems ..............................1449 Merchant Link ..................................................................626 MSI (Multi-Systems, Inc.) ...............................................1019 Shift4 Corporation .........................................................1535
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HITEC 2014
TechTours
Wednesday • 8:30 – 10:00 a.m. Take a break from the classroom with a guided exhibit hall tour focusing on a specific technology: Big Data, Business Intelligence and Data/Credit Card Security. Available to those with a Full Registration.
Tech Talks
Tuesday / Wednesday • 11:00 a.m. and 2:00 p.m. Thursday • 11:00 a.m. and 11:45 a.m. HFTP Booth #455 Free-form, 15-minute education sessions on the show floor. Each round features four discussion topics, and participants are free to move from topic to topic. Available to all attendees.
Exhibitor Tutorials
Tuesday and Wednesday • 10:30 a.m. to 2:45 p.m. West Hall, Back of Aisle 700 This returning feature offers information on exhibitors' products and services in a non-sales environment. Available to all attendees.
Buyer’s Guide Important Show Reference HITEC.org offers a great planning tool that is useful during and after the show. The HITEC Buyer’s Guide offers visitors a number of search functions, extensive information on each exhibitor and an easy-to-navigate, realtime floor plan. When looking through the Buyer’s Guide, attendees can browse the most up-to-date alphabetical list of exhibitors and search by product, keyword, booth number, company name and location.
Education Features
HITEC Tech Features
Tech Boot Camps Monday, June 23
NEW! Mobile Web Site www.hitec2014.org
This program offers intensive overviews of the industry's latest trends on the first day of the conference to help attendees prepare for the days to come. Topics include: PCI Compliance, Building a Tech Hotel, Project Management and System Selection. PCI Compliance Boot Camp sponsored by
Keynote Sessions Monday, June 23
Place Your Security Efforts Towards the Real Risks Presented by Douglas Merrill, former Google CIO.
Tuesday, June 24
The Collaborative Economy Presented by Rachel Botsman, social innovator and author.
Thursday, June 26
Corporate Security: The Top 10 Things You Should be Doing to Secure Your Company Presented by Eric O'Neill, former FBI operative.
Super Sessions Participate in discussions on the biggest industry topics in a lounge-like setting that encourages multi-level dialogue.
Concurrent Sessions Continue your exploration with hour-long sessions that offer a detailed look at essential industry topics.
CPE Tracking Scanners Look in the back of each education session room for scanners that will track your continuing education credits. To input your session attendance, simply walk up to the scanner and scan the barcode printed on your badge, listen for the ping and YOU’RE TRACKED!
The new HITEC 2014 ExperienceÂŽ acts as a 24/7 info desk by providing all attendees with immediate access to all HITEC related information from their personal mobile device. The site features a logical way to view the conference and education schedule, exhibitor information, transportation options, hotel information and lots of helpful local information. Developed by Interactive Sites (Booth #259), the HITEC 2014 Experience is also powered by Cisco Systems (Booth #1126) to provide a unique approach to mobility.
Wi-Fi
Complimentary Wi-Fi will be provided to HITEC attendees in the West Hall Lobby, Digital Den, HFTP Membership Lounge and on the 500 level. There is a Cisco-staffed WiFi Help Desk in the Digital Den to assist attendees with Wi-Fi questions. Sponsored by
Social Media
Find the most up-to-date information and news on HITEC via LinkedIn, Facebook, YouTube and Twitter (#HITEC or @HFTP). Search for HITEC/HFTP in each of these outlets.
Twitter Walls
Use the HITEC hashtag #HITEC so your comments about HITEC can be featured on the prominent Twitter walls throughout the conference.
Guest Bloggers
HITEC has recruited three guest bloggers with multiple perspectives to write about their HITEC experiences. Find their posts at www.hftpconnect.org.
Virtual Tradeshow
HFTP has partnered with XplorIt to create a virtual trade show that will allow visitors to walk the West Hall of the convention center and see HITEC as its happening. Attendees will be able to watch as the West Hall is transformed from an empty space through a time-lapse of the set-up to the final reveal of the big show. Stop by the XplorIT counter at HFTP Booth #455 or check it out on your own laptop and virtually see yourself walking the exhibit space floor. Start your virtual tour at: hitec.xplorit.com
X
Sponsored by
IT HITEC 2014
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HITEC Advisory Council
Kris Singleton
Chair Cosmopolitan Resort & Casino
Christina Cornwell
Cihan Cobanoglu, CHTP, Ph.D.
Daniel Conti, Jr. CHAE, CAM
White Lodging
Mike Uwe Dickersbach, CHTP, MCP, NICE
Mehmet Erdem, Ph.D., CHTP
Cindy Estis Green Kalibri Labs
Interstate Hotels & Resorts
Starwood Hotels & Resorts
David Johnson, CHTP
Robin Koetje, CHTP
Anna McFarland, CFE, CHAE, CHTP, CPA
Global Hotel Alliance
Sophie Pommois
Terence Ronson
Thayer Lodging, Brookfield Hotel Properties
Washington Duke Inn & Golf Club
Richard Siegel
Hospitality Upgrade
The Hotel Group, Inc.
Nelson Garrido, CHTP
Wyndham Grand Jupiter at Harbourside Place
Edward Hopcroft
Pertlink Limited
Global Hospitality Consulting
Jerry Trieber, CPA, CHAE, CFE, CFF, CGMA
Not pictured: Shane Izaks and Bruce Hoffmeister
HITEC 2014
University of South Florida
iHITA
Crescent Hotels & Resorts
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Ken Barnes
Vice Chair Hilton Worldwide
Richard Tudgay
Omni Hotels & Resorts
Frank Wolfe, CAE
Hospitality Financial and Technology Professionals
Steven Stout, CAE
Staff Liaison Hospitality Financial and Technology Professionals
HFTP Executive vendor advisory council
Bruce Bensetler
Dan Bell
Gregg Hopkins
Sherry Marek
Vice Chair Venza Group, Inc.
MICROS Systems, Inc.
Newmarket International, Inc.
Datavision Technologies, Inc.
Mukund Mohan
Gregory Pesik
Terry Price, CHAE, CHTP, CPA
Jerry Trieber, CPA, CHAE, CFE, CFF, CGMA
Clear Sky Software
Infor
Frank Wolfe, CAE
Hospitality Financial and Technology Professionals
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Jeff Venza
Chair Data Plus Hospitality Solutions
HITEC 2014
Passkey, Now A Part of Lanyon
Jennifer Lee
Staff Liaison Hospitality Financial and Technology Professionals
Cenium
Crescent Hotels & Resorts
Jay Williams
2014 sponsors
aviano sans berling FUTURA PMS-377 PMS-2617 669933 663399
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HITEC 2014
HITEC 2014 11
general information HITEC Schedule Sunday
Monday
Wednesday
Thursday
Registration
3:00 – 5:00 p.m.
7:00 a.m. – 6:00 p.m. 8:00 a.m. – 4:00 p.m. 8:00 a.m. – 4:30 p.m. 8:30 a.m. – 2:00 p.m.
Digital Den
3:00 – 5:00 p.m.
7:00 a.m. – 6:00 p.m. 8:00 a.m. – 5:30 p.m. 8:00 a.m. – 5:30 p.m. 8:30 a.m. – 4:30 p.m.
Exhibits
10:00 a.m. – 4:00 p.m. 10:00 a.m. – 3:00 p.m. 10:00 a.m. – 2:00 p.m. 8:30 – 10:00 a.m. 3:30 – 5:00 p.m.
8:30 – 10:00 a.m. 2:45 – 5:15 p.m.
9:00 – 10:30 a.m. 2:00 – 5:00 p.m.
Education
7:30 a.m. – 5:00 p.m.
Hotel Shuttle
6:45 a.m. – 9:30 p.m. 7:30 a.m. – 5:30 p.m. 7:30 a.m. – 6:00 p.m. 8:00 a.m. – 5:30 p.m.
All official HITEC events, except the Opening Party, take place at the Los Angeles Convention Center at 1201 S Figueroa St. The Opening Party is at the Belasco Theater at 1050 S Hill St. HITEC Phone Number: (213) 743-6202.
2015 Exhibit Information Show information and details on exhibiting at HITEC 2015, June 15–18 in Austin, Texas can be obtained at the Exhibitor Information counter in the West Hall Lobby.
Badges These are non-transferable, non-refundable and may not be altered in any manner. There is a replacement fee of $25 and photo ID is required. Altered badges and/or badge holders will be confiscated, and its wearer must re-register at the full registration price. Wear only your official HITEC badge. Badge lanyards sponsored by
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Tuesday
Individual sessions are presented as an overview of the topics. No advanced preparation is required, nor are there prerequisites required for attending any of the education sessions at HITEC 2014. Courses presented at HITEC 2014 utilize a group-live instructional method. Hospitality Financial and Technology Professionals (HFTP®) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: www.learningmarket.org. Education Session Codes for Specialty Reporting Areas Key: Code F (Finance), Code T (Technology), Code E (Ethics)
Any education session with a Code F, T or E, or by a multiple combination, has been pre-identified and eligible to meet the CHAE or CHTP educational maintenance — specialty reporting area requirements. Sessions that don’t meet the specialty reporting criteria, are labeled as “General.”
CPE Accreditation
Digital Den
HITEC participants may obtain continuing professional education (CPE) credits for various certification programs. Administering organizations have the final authority on the acceptance of individual courses for CPE credit. Attendees can receive one CPE credit for each 50 minutes of continuous participation in a group program. To obtain credits, you must complete a Continuing Professional Education (CPE) Verification Form or scan your badge with the available scanners. The forms and scanners are located on tables in the back of each meeting room and serve as your registration record and attendance confirmation. Please return your completed form to the tables in the back of the meeting rooms or to the bin located at registration.
The Digital Den, located in the West Hall Lobby, is a place for all HITEC attendees to gather to network, recharge devices, check e-mail, print boarding passes and more. The Digital Den features comfortable furniture, laptops, printers, mobile device recharge zone, Twitter wall and Cisco Wi-Fi help desk. Social Media: Find the most up-to-date information and news on HITEC via LinkedIn, Facebook, YouTube and Twitter (#HITEC or @HFTP). Search for HITEC/HFTP in each of these outlets. Wi-Fi is available in the West Hall Lobby, Digital Den, HFTP Membership Lounge and on the 500 level.
HITEC 2014
Sponsored by Continued on page 14.
general information Continued from page 12.
Electronic Show Daily
Photographs and Videos
The HITEC News Flash Daily will be delivered via e-mail and is also available at www.hitec.org and on the HITEC mobile site.
HFTP takes photos and videos at its meetings and events, some of which may be used for publication. Unless you inform us that you object, permission is assumed.
Sponsored by
First Aid/Emergencies There is one permanent first aid station located across from Petree Hall (location of the Keynote sessions).
For your convenience, mobile and electronic device Recharge Zones are available at the Digital Den in the West Hall Lobby, the HFTP Booth #455 and the education area on Level 500.
HITEC Help and Housing Desk
Shuttle Service
Have a quick question and don’t want to stand in a long line to get your answer? Need assistance with your hotel reservation? Find your answers at the HITEC Help Desk located in the West Hall Lobby.
No Pirating Policy While all registrants are welcome at HITEC, anyone observed soliciting business in the aisles or other public spaces, in another company’s booth, or in violation of any portion of the show policies, will be asked to leave immediately. Additional penalties may be applied. Violations also may occur when non-exhibiting suppliers conduct activities at other venues including a hotel guest room or hospitality suite, restaurant, club or other public place. Please report any violations you may observe to Show Management.
Official HITEC Conference Hotels Figueroa Hotel Ph: (213) 627-8971 Hilton Checkers LA Ph: (213) 624-0000 The LA Hotel a Hyatt Affiliate Hotel Ph: (213) 617-1133 JW Marriott LA Live Ph: (213) 765-8600 Luxe City Center Ph: (213) 748-1291
Millennium Biltmore LA Ph: (213) 624-1011 Omni LA Ph: (213) 617-3399 Sheraton LA Downtown Ph: (213) 488-3500 Westin Bonaventure Ph: (213) 624-1000
The official name badges are required for entrance into the Opening Party at the Belasco Theater on Monday, June 23. Entrance to the Opening Party is included with Full Conference, Full Exhibitor and Booth Staff registrations. Opening Party entrance is NOT included with Exhibits Only registrations. Badges may be purchased at Registration in the West Hall Lobby and cost $100 for HFTP members and $150 for non-HFTP members. Sponsored by
HITEC 2014
Service is from Hilton Checkers LA, The LA Hotel, Millennium Biltmore LA, Omni LA, Sheraton LA Downtown and the Westin Bonaventure to the Los Angeles Convention Center. Service is also available to all official HITEC hotels before and after the Opening Party at The Belasco Theater. For special assistance transportation, call (310) 466-6532. Allow 60 minutes prior to pick-up. Sponsored by
Smoking Policy The Los Angeles Convention Center is a smoke-free facility.
Social Networking Find the most up-to-date information and news on HITEC via LinkedIn, Facebook, YouTube and Twitter (#HITEC or @HFTP). Search for HITEC/HFTP in each of these outlets .
Water Refill Stations Stay hydrated during your time at HITEC without wasting resources. Pick up your official HITEC water bottle and refill as needed at the Water Refill Stations located in the exhibit hall at the back of aisle 200 and the front of aisle 1600. Sponsored by
HFTP — Producer of HITEC
Opening Party
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Recharge Zones
CHTP
Certified Hospitality Technology Professional
HFTP is the global professional association for financial and technology personnel working in hotels, clubs and other hospitality-related businesses. HFTP provides first-class educational opportunities, research and publications to thousands of members globally. HFTP also awards the only hospitality-specific certifications for accounting and technology — the Certified Hospitality Accountant Executive (CHAE) and the Certified Hospitality Technology Professional (CHTP) designations. Learn more about HFTP in the HFTP Membership Lounge in the West Hall Lobby or in HFTP booth #455.
International Hospitality Technology Hall of fame
B
2014 Inductee Barry Shuler
arry Shuler was selected as the 2014 inductee to the HFTP International Hospitality Technology Hall of Fame for his role in developing a model for hotel industry enterprise architecture and IT strategic planning. After a long career as a technology strategist for Marriott International, Ritz-Carlton Hotel Company and International Hotels Group, he is currently CIO and IT consulting principal with Design Management Associates, Inc. “I have many friends in HFTP, a number of whom have already been inducted into the Hall of Fame,” said Shuler. “I honestly never dreamed that someday I might be honored in this way. I am humbled by the selection and truly excited to join this illustrious group.” He is an expert on enterprise architecture, business process reengineering, IT-enabled change, IT metrics, technology convergence and strategic planning for IT. He has been featured in numerous computing and hotel industry articles, and has made contributions to many books on IT. He is also the author of the book, Virtual Travel – Embrace or Expire. “I know of no individual that I believe is more deserving of this award than Barry,” writes Wendell Fox, retired senior vice president for Marriott Intl. “The list of his contributions to the advancement of the use of technology in the hotel industry both from the guest and the hotels perspective is outstanding. Barry has the ability to look beyond the obvious and see what can be or maybe ‘what will be’ in respect to the use of technology for the consumer and for business.” In 1996, Shuler made his entrée to the hospitality industry when he joined Marriott as senior vice president of information resources, strategy and planning and CTO, report-
Hall of Fame Inductees 2013
Harbans Singh
2009
A.L. (Tom) Giannoupolos
2005
W. Thomas Castleberry
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HITEC 2014
2008
Fraser Hickox
2004
Ted Horner
2012
Douglas Rice
2007
John Springer-Miller
2003
Richard Siegel
2011
Frank Wolfe, CAE
2006
John D. Burns, CHA, ISHC
2002
Eric B. Orkin
2010
Nick Price
2006
Jon Inge, CHTP, ISHC
2001
John F. Davis, III
2009
Cindy Estis Green
2005
David Burroughs
2000
Robert S. Bennett
Barry Shuler will be honored at the Keynote Session on Tuesday at 8:30 a.m. in Petree Hall. ing to the corporate CIO. This was a new position at Marriott Intl., created with the goal of institutionalizing a long range IT planning process. He was responsible for strategic plans and an enterprise architecture that would guide the efforts of an information systems and technology community of over 1,200 IT practitioners; a Marriott annual IT budget in excess of $400 million, and direct influence over hotel owner IT capital and operational expenditure annual budgets of an additional $400 million. Shuler remained with Marriott Intl. through to December 2008, with numerous key accomplishments. During his tenure, he led an extensive effort to document an enterprise architecture baseline assessment for all Marriott business units; to formulate a set of architecture principles and a strategic vision for processes, application systems, information and technology. Based on the outcome of this study, a long range transition plan was made to move steadily toward the target architecture, and the strategy still guides Marriott’s IT processes and investments today. Over his last four years at Marriott, Shuler was the driving force behind Marriott’s strategy of moving toward converged IP networks in all of its hotels, to enable cutting edge services to be delivered to associates and guests. This was a strategy to interconnect non-integrated devices, such as smart phones, TVs,
1999
Scott Heintzeman
1995
George Zugmier
1990
Robert Horgan
1998
David Berkus
1994
Penelope Sellers
1990
Richard Nauman
1998
Jules Sieburgh, CHTP
1994
James Yoakum
1990
Sal Spano, CHA, CHAE
telephones, kiosks and environmental controls, yielding significant efficiencies on the cost side and major new revenue opportunities through exposing applications for self service. As a key part of this effort, he worked with major commercial flat panel HDTV providers to design and implement expanded capabilities in these devices to enable them to more effectively be integrated with the hotel infrastructure as an IP-enabled device, and to allow guest mobile devices to connect to the TV for high fidelity and resolution playback of content. Shuler not only led within Marriott, but also was a recognized and respected leader in the hospitality and travel industry as a whole. From 2004 through 2008 he served on the board of directors and in executive positions, including president, of Hotel Technology Next Generation (HTNG). HTNG is an organization made up of hoteliers and hospitality technology vendors that promotes the emergence of specifications for interoperability among commercially available and custom developed hotel systems. Currently, Shuler oversees his own firm Design Management Consultants, where he takes on short-term consulting engagements. He also serves as an executive advisor to HTNG; gives advice and guidance to new ventures; and leads ongoing development, deployment and operations of systems and technology.
1997
Richard Brooks, CHA
1993
John Cahill, CHA, CHTP
1989
Larry Chervenak, CHAE
1997
Michael Kasavana, Ph.D., CHTP
1992
1996
William Oates
1991
Richard Moore, CDP
Jack Morgan
1989
1989
Raymond Schultz
Carrol Lund
HITEC 2014 17
chtp
Certified Hospitality Technology Professional
Established at HITEC 1994, the Certified Hospitality Technology Professional (CHTP) is a hospitality industry designation which shows a specific dedication and understanding of hospitality technology. To learn more about CHTP benefits and earning the designation, visit www.hftp.org/chtp. The following individuals are active CHTP designees: R.K. K. Ambat, CHAE, CHTP, CPA Michael E. Anderson, CHTP Steven F. Argo, CHAE, CHTP Joost Asselbergs, CHTP Leonard J. Bartello, CHAE, CHTP, CPA, LCAM Scott T. Barter, CHAE, CHTP Carol Campbell Beggs, CHTP Katerina Berezina, CHTP Joshua D. Bergen, CHAE, CHTP James E. Bina, CHAE, CHTP Brian Binge, CHTP Gersham Binns, CHAE, CHTP, FMAAT William J. Bissinger, CHTP Jeanne Blair, CHTP Linda L. Boes, CHAE, CHTP, MBA Leonard L. Boike, CHTP Carson Booth, CHTP Mihai I. Bote, CHTP Chris Boyd, CHTP Scott R. Britz, CHTP Gary J. Brookshier, CHTP Megan Brosius, CHTP Ivan Calderon, CHTP Anthony D. Call, CHTP Scot Campbell, CHTP Verna Rae Caudle, CHAE,CHTP Ruby Chin, CHTP, MBA, MCSE, MCTS David Chin, CHTP, MBA Criss Chrestman, CHTP Joel E. Cisne, CHTP Dr. Cihan Cobanoglu, CHTP, Ph.D. Keven Combs, CHTP, CPA Warren Connell, CHTP Mark E. Cosgrove, CHTP John T. Coulthurst, CHTP Michael K. Craft, CHAE, CHTP, CPA Randy L. Craven, CHTP
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HITEC 2014
Jonathan Crego, CHTP Kevin L. Culp, CHTP Bill D'Argis, CHTP Steve D'Erasmo, CHTP Harold Dibler, CHTP Mike Uwe Dickersbach, CHTP, MCP, NICE Thomas Eugene Dillon, CHTP James Doolittle, CHAE, CHTP Joan T. Dubbs, CHTP Kathy Duddy, CHTP Michael A. Duffy, CHTP Grant R. Dwyer, CHTP Jon P. Earley, CHTP Ab M. Echenberg, CHAE, CHTP Bernard D Ellis, CHTP Mehmet Erdem, CHTP Tim C. Feeley, CHTP Susan King Ferguson, CHTP Miguel Flores, CHTP Neil Foster, CHTP,MBA Brian P. Garavuso, CHTP Nelson F. Garrido, CHTP Franklin Gentry, CHTP Judy S. Golten, CHAE, CHTP Allan Groves, CHTP Chris Guimbellot, CHTP Stefan K. Hagedorn, CHAE, CHTP Mark G. Haley, CHTP, ISHC Joshua C. Hall, CHAE, CHTP, MRE Bryan M. Hammer, CHTP Dr. Murat Hancer, CHTP Dianne L. Hart, CHAE, CHTP Brian L. Hightower, CHTP Mark Hoffman, CHAE, CHTP, MBA Neal C. Hoffman, CHAE, CHTP, MBA Beverly Holmes, CHAE, CHTP, MBA Dennis W. Houchin, CHTP Simon J. Hulme, CHTP Jacqueline Humes, CHAE, CHTP
P. Lynn Hunsicker, CHTP Jon Inge, CHTP, ISHC Sheraz Islam, CHTP, MBA Zulfikar Ismile, CHTP Richard Jackson, CHTP Leonard A. Jackson, Ph.D., MBA, MS, MAcc, CHAE, CHE, CHTP David Jansen, CHTP Nick Jarratt, CHTP David Johnson, CHTP Bill Johnson, CHTP Katherine F. Johnston, CHTP Almir Kalender, CHTP Nuruddin Kamdar, CHTP David Karafiat, CHAE, CHTP, MBA Brent W. Katzenmaier, CHTP Curtis L. Kidd, CHTP Morgan A. Killion, CHAE, CHTP, CIA, CMA Ronald R. Kimmell, CHTP Leslie King, CHAE,CHTP Brian C. King, CHAE, CHTP, MBA Robin P. Koetje, CHTP Kim M. Kouba, CHAE, CHTP David E. Krisko, CHAE, CHTP Mary-Stewart Latta, CHTP Anthony K. Lawrence, CHTP Pean Lim, CHTP Steve J. Lui, CHTP Moniem Maaty, CHTP Brian Mann, CHTP Debra Manuele, CHAE, CHTP Jeffrey Martin, CHAE,CHTP Jim Mayer, CHAE,CHTP Martha M. Mazzitelli, CHAE, CHTP Mark R. McCarthy, CHTP Doug J. McCurdy, CHTP Melanie Marie McDermott, CHTP Anna McFarland, CFE, CHAE, CHTP, CPA
David McKim, CHAE, CHTP Randy J. Meyer, CHA, CHTP, CPA Ian Millar, CHTP Jeri S. Mooney, CHAE, CHTP Deborah B. Morrill, CHTP Allison Morris, CHTP Frank J. Muscillo, CHAE, CHTP Karen K. Naccarato, CHAE, CHTP Louise M. Niemczyk, CHTP Mick Nissen, CHAE,CHTP Scott Nowakowski, CHTP Verna M. Nye, CHTP Peter Nyheim, CHTP, Ph.D. Kjell Olsson, CHTP Robert N. Oprea, CHAE, CHTP Mary Beth Ottley, CHTP Ken Paquin, CHTP Jeffrey S. Parker, CHTP Mark T. Pate, Sr., CHAE, CHTP, MBA Hetal B. Patel, CHTP Diane Pessolano, CHAE, CHTP Joseph A. Pierluissi, CHTP Darrin R. Pinkham, CHTP Joseph A. Pontiff, CHAE, CHTP Michele Porak, CHAE,CHTP Lynne A. Power, CHAE, CHTP Terry L. Price, CHAE,CHTP,CPA Kathryn M. Pringle, CHAE, CHTP Richard Rabinoff, CHTP Harshad V. Raja, CHAE, CHTP Raman P. Rama, CHA,CHAE, CHTP Todd W. Rhoads, CHAE,CHTP Jeremy Rock, CHTP Lori L. Schefstad, CHTP, MCSE Jo Anna M. Schillaci, CHTP Jerilyn B. Schnitzel, CHAE, CHTP Michael Schubach, CHAE, CHTP Neil Schubert, III, CHTP William C. Schwartz, CHTP Joseph Seminerio, CHAE, CHTP, MBA Dana Shefsky, CHTP Kris S. Shoemaker, CMA, CGFO, CHAE, CHTP, CPFIM Jules A. Sieburgh, CHTP David Sjolander, CHTP John J. Smith, CHAE, CHTP Peter William Smith, CHTP Shaun Smith, CHAE, CPA, CHTP
HITEC Advisory Council Mark E. Southard, CHAE, CHTP, CPA Robert B. Sponaugle, CHAE, CHTP Ashley Stauffer, CHTP Gary Stepanian, CHTP Brady A. Stock, CHTP Thomas Stoffo, CHTP Ronald W. Strecker, CHAE, CHTP Lenora D. Streitfeld, CHAE, CHTP Jeffrey I. Stubbs, CHAE, CHTP William A. Sullivan, CHTP Arnold M. Tanner, CHAE, CHTP Antonio Terzago, CHTP Anthony Testo, CHAE, CHTP David Tonche, CHTP Krystal Triumph, CHTP Adam K. Turner, CHTP Kurtriscia Renee Uehara, CHTP Serge Ulyanov, CHTP Robert J. Usher, CHTP Kevin Velez, CHTP Yvette Vincent, CHTP
Jasyn Voshell, CHTP David Vye, CHTP Tommi B. Wahrman, CHAE, CHTP, CPA Carla B. Waldron, CHTP Brian E. Warren, CHTP Scott Watts, CHTP Letcher A. Whaley, CHTP Mable Wilder, CHTP Gregory L. Wilhelm, CHTP Paul A. Willie, CHA, CHAE, CHTP, CMA Kimberley A. Winn, CHAE, CHTP Warren P. Winslow, CPA, CHAE, CHTP Joshua Woods, CHTP Steven M. Woodward, CHTP Lyle Worthington, CHTP McLean A. Xavier, CHTP Oguz Can Yildirim, CHTP Arif Yildirim, CHAE, CHTP
2014 CHTP of the Year Jeanne Blair, CHTP, PMP
In its 17th year, the CHTP of the Year is given to the individual that scored the highest on the CHTP certification exam in a given year. Blair currently is a system analyst at The Banff Centre in Banff, AB Canada. Her hospitality career began when she moved to beautiful Banff National Park. The area boasts grand hotels that draw millions of tourists each year. After arriving in Banff, Blair found work as an IT manager at a ski resort and has spent the past 20 years working hard to provide the best IT services to the hospitality and ski tourism industry. Blair will be honored at the Opening Keynote Session on Monday, June 23 at 3:45 p.m. in Petree Hall.
Come Learn About the Updated CHTP Designation As we all know, technology is evolving rapidly these days. The evolution and innovation of technology has impacted the hospitality industry, as well as the CHTP certification program. In January 2014, a CHTP Task Force took a deep dive and discussed the industry’s concerns, the history of the program, the issues we are faced with today and the future of the program. As a result, the group came up with several recommendations for a revamped CHTP program: • Revised application life period, • Revised conditional credit option/ period, • Revised exam section structure, • Revised sub-section exam structure, • Revised source material and studying process, • Revised number of questions asked on the exam, • New list of competency areas to bring the exam to current times, and • Maintenance plan to keep it relevant going forward. This is just a short list and was a good starting point for the work that has been done since this meeting. Come learn more about the expected changes to the CHTP designation at HFTP Booth #455.
Visit HFTP booth #455 or Room 519 on Wednesday and Thursday for details.
HITEC 2014 19
event map Level I.
HITEC Exhibits
Exhibitor Info
Emergency Svcs. Registration
Bag Check
Keynote Sessions
SCANVenger Hunt HITEC Help and Housing Desk Digital Den HFTP Membership Lounge
Technology Showcase
Press Room
Speaker Ready Room
Level II.
CHAE/CHTP Reviews and Exams
Boot Camps and Super Sessions
20
HITEC 2014
SCHEDULE-AT-A-GLANCE Monday
Details starting on page 24.
7:00 a.m. – 6:00 p.m.
Registration Open | West Hall Lobby
º PCI-DSS 2.0 to PCI-DSS 3.0: What's in a Number!? Room 518
7:30 – 11:00 a.m.
3:15 – 3:45 p.m.
º CHAE Review | Room 501 A º CHTP Review | Room 501 B
8:00 – 8:45 a.m.
Beverage Break | 500 Level
8:30 – 11:00 a.m. boot camps º PCI 3.0: R U Ready? | Room 515 A Sponsored by Venza Group, Inc. º Building and Renovating a Better Tech Hotel Room 515 B
11:00 – 11:30 a.m.
Beverage Break | 500 Level
11:30 a.m. – 12:30 p.m. technology Showcase Breaches: Don't Be Next | Room 513 Presented by Shift4 Corporation
11:30 a.m. – 1:00 p.m. Super Sessions
3:45 – 5:00 p.m. Opening Keynote
Place Your Security Efforts Toward the Real Risks Petree Hall
6:00 – 9:00 p.m. Opening Party
Night at the Belasco Theater | Belasco Theater Sponsored by HFTP
tuesday
Details starting on page 30.
8:00 a.m. – 4:00 p.m.
Registration Open | West Hall Lobby
8:00 – 8:30 a.m.
Beverage Break | Petree Hall
8:30 – 10:00 a.m. keynote
º Disaster Simulation | Room 502 A º Friends Don’t Let Friends Build Data Centers | Room 515 A º Making Your Vendor Relationships Work | Room 515 B
The Collaborative Economy | Petree Hall
12:30 – 4:30 p.m.
Keynote Meet and Greet | HFTP Membership Lounge
CHAE and CHTP Exams | Room 501 AB
1:00 – 1:30 p.m.
Beverage Break | 500 Level
1:00 – 2:00 p.m. technology Showcase
10:00 – 10:30 a.m.
10:00 a.m. – 4:00 p.m.
Exhibits Open | West Hall
10:30 a.m. – 2:45 p.m.
Exhibitor Tutorials | West Hall, Back of Aisle 700
11:00 – 11:15 a.m. • 2:00 – 2:15 p.m.
Gold Medal Experiences: Learning From Sochi | Room 513 Presented by Avaya
Tech Talks | West Hall, Booth #455
1:30 – 3:30 p.m. boot camps
Beverage Break | 500 Level
º Effective Project Management in a Nutshell | Room 515 B º A Map to System Selection | Room 515 A
2:30 – 3:30 p.m. º Recognizing Ethical Dilemmas: Where's the Line? Room 511 A º Wrangling Wi-Fi: Making Sense of the Latest Options Room 511 BC Sponsored by Cleverdis º Getting to Know Your Future Employees: The NextGen Professional | Room 513 º Contract Review for IT | Room 514
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Beverage Break | Petree Hall
HITEC 2014
3:00 – 3:30 p.m. 3:30 – 5:00 p.m. Super Sessions
º Mobility and Your Guests | Room 515 A Sponsored by LODGING Magazine º Distribution and Disruption: The New Normal in Hospitality | Room 515 B Sponsored by Cornell School of Hotel Administration Co-produced with HSMAI
4:00 – 5:00 p.m. technology Showcase Building the Digital Hotel of the Future | Room 513 Presented by Cisco Systems
Schedule: Education schedule and speakers are subject to change without notification.
wednesday Details starting on page 34. 8:00 a.m. – 4:30 p.m.
Registration Open | West Hall Lobby
8:00 – 8:30 a.m.
Beverage Break | 500 Level Sponsored by Aptech Computer Systems, Inc.
8:30 – 9:30 a.m. technology Showcase Morning Jam: Design and Build the Software Product of Your Dreams | Room 513 Presented by Social Tables
8:30 – 10:00 a.m. Super Sessions
All rights reserved: Speakers may not be recorded in any manner, nor materials be reproduced without the written permission by HFTP.
4:15 – 5:15 p.m. º Birds of a Feather | Room 511 A Sponsored by Datavision Technologies, Inc. º Pitching Your Project | Room 511 BC º Leveraging BYOD, Empowering Your Guest and Yielding Guest Behavior | Room 513 º Career Path to the Top: Skill Sets That Take You to a Top-level Position | Room 514 Sponsored by Cornell School of Hotel Administration º DRM in the Cloud: A New Approach to Disaster Recovery Room 518
º TechTours: Up-close Look at What's on the Market Meet at Entrance to West Hall
thursday Details starting on page 40.
º Guestroom Technology: What Do Guests Really Want and What Should They Want | Room 515 A
Registration Open | West Hall Lobby
8:30 a.m. – 2:00 p.m.
º Search, Social, Mobile: The Challenges of Managing Customer Acquisition and Pricing Room 515 B Co-produced with HSMAI
8:30 – 9:00 a.m.
10:00 a.m. – 3:00 p.m.
Emerging Trends in Hospitality Marketing | Room 513 Presented by XplorIT Multimedia Technologies
10:30 a.m. – 2:45 p.m.
9:00 – 10:30 a.m. Super Sessions
Exhibits Open | West Hall Exhibitor Tutorials | West Hall, Back of Aisle 700
11:00 – 11:15 a.m. • 2:00 – 2:15 p.m. Tech Talks | West Hall, Booth #455
2:15 – 2:45 p.m.
Beverage Break | 500 Level Sponsored by Aptech Computer Systems, Inc.
2:45 – 3:45 p.m. º The Mission of Motion: Priorities for Enterprise Mobility Room 511 A º PII/Data Protection: How Far Does the Data Reach? Room 511 BC
Beverage Break | 500 Level
9:00 –10:00 a.m. technology Showcase
º CIO vs. CMO | Room 515 A º Big Data: Making it Work for Hotels AND Guests Room 515 B Co-produced with HSMAI
10:00 a.m. – 2:00 p.m.
Exhibits Open | West Hall
11:00 – 11:15 a.m. • 11:45 a.m. – 12:00 p.m.
Tech Talks | West Hall, Booth #455
1:30 – 2:00 p.m.
º Beverage Break | 500 Level º Keynote Meet and Greet | HFTP Membership Lounge
º Managing BYOD In Your Corporate Environment Room 513
2:00 – 3:30 p.m. Super Sessions
º Bandwidth: Is Enough Ever Enough? | Room 514
º Non-techies Town Hall Meeting | Room 515 A º Futuristic Technology | Room 515 B
º Reputation Management: To Be or Not to Be (In Control) | Room 518 Co-produced with HSMAI
3:45 – 4:15 p.m.
Beverage Break | 500 Level Sponsored by Aptech Computer Systems, Inc.
3:15 – 3:45 p.m.
Beverage Break | Petree Hall
3:45 – 5:00 p.m. keynote
Corporate Security: The Top 10 Things You Should Be Doing to Secure Your Company | Petree Hall
HITEC 2014 23
SCHEDULE
Monday, June 23 7:00 a.m. – 6:00 p.m.
3:15 – 3:45 p.m.
7:30 – 11:00 a.m.
3:45 – 5:00 p.m. Opening Keynote
Registration Open | West Hall Lobby º CHAE Review | Room 501 A º CHTP Review | Room 501 B
8:00 – 8:45 a.m.
Beverage Break | 500 Level
8:30 – 11:00 a.m. boot camps º PCI 3.0: R U Ready? | Room 515 A º Building and Renovating a Better Tech Hotel Room 515 B
11:00 – 11:30 a.m.
Beverage Break | 500 Level
11:30 a.m. – 12:30 p.m. technology Showcase
Breaches: Don't Be Next | Room 513
11:30 a.m. – 1:00 p.m. Super Sessions º Disaster Simulation | Room 502 A º Friends Don’t Let Friends Build Data Centers Room 515 A º Making Your Vendor Relationships Work | Room 515 B
12:30 – 4:30 p.m.
CHAE and CHTP Exams | Room 501 AB
1:00 – 1:30 p.m.
Beverage Break | 500 Level
Place Your Security Efforts Toward the Real Risks Petree Hall
6:00 – 9:00 p.m. Opening Party
Night at the Belasco Theater Belasco Theater
7:00 a.m. – 6:00 p.m. Registration Open West Hall Lobby
7:30 – 11:30 a.m. CHAE Review Room 501 A | Course #LAHT01 | Code F The Certified Hospitality Accountant Executive (CHAE) is a hospitality industry designation showing competency in hospitality accounting. CHAE holders exemplify true knowledge and dedication to the hospitality finance profession. This session provides attendees with what is needed to know to pass the exam. Pre-registration is required. Kris Shoemaker, CMA, CGFO, CHAE, CHTP, CPFIM is chief financial officer with Orange County Convention Center.
º Recognizing Ethical Dilemmas: Where's the Line? Room 511 A
CHTP Review Room 501 B | Course #LAHT02 | Code T The Certified Hospitality Technology Professional (CHTP) is a hospitality industry designation showing competency in hospitality technology. As opposed to other technology designations, CHTP holders show dedication to both hospitality and technology. This session provides attendees with what is needed to know to pass the exam. Pre-registration is required. David Johnson, CHTP is director of information technology with the Washington Duke Inn & Golf Club, a member of the HFTP Global Board of Directors and a member of the HITEC Advisory Council.
º Wrangling Wi-Fi: Making Sense of the Latest Options Room 511 BC
8:00 – 8:45 a.m.
1:00 – 2:00 p.m. technology Showcase
Gold Medal Guest Experiences: Learning from Sochi Room 513
1:30 – 3:30 p.m. boot camps º Effective Project Management in a Nutshell | Room 515 B º A Map to System Selection | Room 515 A
2:30 – 3:30 p.m.
º Getting to Know Your Future Employees: The NextGen Professional | Room 513 º Contract Review for IT | Room 514 º PCI-DSS 2.0 to PCI-DSS 3.0: What's in a Number!? Room 518
24
Beverage Break | Petree Hall Foyer
HITEC 2014
Beverage Break 500 Level
MONDAY
8:30 – 11:00 a.m.
11:30 a.m. – 12:30 p.m.
boot camps PCI 3.0: R U Ready? Room 515 A | Course #LAHT03 | Code T This session will present an overview of the changes introduced in the recently released PCI-DSS 3.0, providing the necessary steps individual hotels and brands need to take in order to be PCI compliant. To gain a better picture of the impact of a data breach, participants will review recent data breaches in the context of the current Verizon Data Breach Investigation Report. Sean Mathena is a managing consultant with Trustwave. Jeffrey Stephen Parker is vice president of technology with Stout Street Hospitality. Wayne Lee is managing principal with the Verizon RISK Team. Sponsored by
®
Building and Renovating a Better Tech Hotel Room 515 B | Course #LAHT04 | Code T Implementing an efficient, lasting tech infrastructure is crucial to new builds and renovations. Take the right measures toward a system that works by understanding the process behind new build technology documentation and the opportunities that come with the renovation process. Through the use of value engineering, project managers can make a plan that includes future -proofing the hotel’s technology infrastructure. Ken Barnes is vice president of technology with White Lodging Hospitality and a member of the HITEC Advisory Council. Robin Koetje, CHTP is IT director with The Hotel Group and a member of the HITEC Advisory Council. James Lingle is president of James Lingle Consulting.
11:00 – 11:30 a.m. Beverage Break 500 Level
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HITEC 2014
Breaches: Don’t Be Next Room 513 | Course #LAHT05 | Code T Don’t be the next target for data thieves. This session introduces tools currently available to remove payment card data from across your enterprise (front desk, retail, F&B and mobile), drastically simplifying your PCI compliance efforts while providing true security from breaches. Bob Lowe is vice president of business development. Presented by
11:30 a.m. – 1:00 p.m.
Disaster Simulation Room 502 A | Course #LAHT06 | Code T While we hope disaster never strikes, the possibility is real — and your preparations should be just as concrete. Protect your assets, with people being the most important, by reviewing proper planning for managing a security threat, natural disaster or other unforeseen crisis before, during and after the event. Learn what the most important steps to take are and what you need to know in preparation so you are not left vulnerable in a difficult situation. Bruce Hicks is general manager with The Alliant Group/ Houston.
Friends Don’t Let Friends Build Data Centers Room 515 A | Course #LAHT07 | Code T Adoption of cloud technologies by the hospitality industry has rapidly accelerated in recent years, and many successful case studies abound. See how the cloud has paved the way for a technology movement that is helping hotel and gaming companies gain flexibility and efficiency. As options for how to use the cloud, such as hybrid deployments and subscription models continue to increase in variety and number, the question is no longer should we move to the cloud, but rather how should we move to the cloud to give our organization the greatest competitive edge. The session will offer insight for everyone from cloud novices to seasoned cloud veterans. Bernard Ellis is vice president of industry strategy with Infor. Scott Barneson is with strategic alliances for Amazon Web Services. Making Your Vendor Relationships Work Room 515 B | Course #LAHT08 | Code T One of the most time consuming tasks that an IT professional deals with is managing vendors. As more and more technology is delivered to hotels, the more attention is needed toward getting the most out of the vendor providing the software, hardware or service. In this session get ready to hear how to work with vendors on deliverables, support, upgrades and, of course, pricing. Moderator Richard Tudgay is vice president of technology with Omni Hotels & Resorts and a member of the HITEC Advisory Council.
12:30 – 4:30 p.m. CHAE and CHTP Exams Room 501 AB Pre-registration is required for those wanting to sit for the certification examinations.
1:00 – 2:00 p.m.
MONDAY
11:30 a.m. – 1:00 p.m. continued
Gold Medal Guest Experiences: Learning from Sochi Room 513 | Course #LAHT09 | Code T How did Sochi prepare to host 40,000 guests visiting for three weeks with Olympic size expectations of service? Join us to learn three lessons learned at the 2014 Winter Olympic Games in Sochi that will help your hotel deliver a gold medal guest experience. Gain insights on making every interaction personal, connected, secure and economical. All attendees will receive a collectible from the 2014 Sochi Winter Olympic games. Kenneth Leung is hospitality solutions leader with Avaya. Presented by
1:30 – 3:30 p.m.
boot camps Effective Project Management in a Nutshell 515 B | Course #LAHT10 | Code T Make the transition from practitioner to project manager with this training on project planning, execution and oversight. Learn the solutions that lead to effective project management processes; helping it run efficiently, on time and on budget; and finally best practices in project closure. Don Kim is founder and owner of Projectation.com. A Map to System Selection Room 515 A | Course #LAHT11 | Code T The responsibility of picking the next best thing has just been put in your inbox and off you go to make a decision. From meeting with the business owners, to approval of capital, to RFP, to final selection, there are several key milestones to hit along the way when making a system selection. Learn about the process of covering all your bases, so when a selection is made it guarantees a success.
1:00 – 1:30 p.m. Beverage Break 500 Level
HITEC 2014 27
MONDAY
2:30 – 3:30 p.m. Recognizing Ethical Dilemmas: Where's the Line? Room 511 A | Course #LAHT12 | Code E Within an effort to resolve a professional issue, you are likely to encounter an ethical dilemma that requires looking beyond the technical requirements of the job and toward moral questions. Learn what constitutes an ethical dilemma and develop an awareness of ethical issues faced by today's professional manager. Phillip Maltin is a partner with Gordon & Rees, LLP. Wrangling Wi-Fi: Making Sense of the Latest Options Room 511 BC | Course #LAHT13 | Code T Maximize guest satisfaction by offering Wi-Fi connections that don’t cause users to pause. This session will give an overview of the latest technologies including 802.11AC and 802.11U with hotspot 2.0. In addition, take a look at alternative technologies, such as Bluetooth beacons. Smoothly install a high-functioning Wi-Fi network by getting insight and best practices from experts. Brennan Gildersleeve is director of global property technology with Starwood Hotels & Resorts Worldwide. Chris Headings is executive vice president with Sunray. Ted Watson is director of global hospitality solutions with Ruckus Wireless. Sponsored by
Getting to Know Your Future Employees: The NextGen Professional Room 513 | Course #LAHT14 | Code T Who are those employees on your payroll? What is their professional outlook? Human resources is one of the largest expenses for a hospitality organization, and it is to the benefit of the organization to understand how this next generation of employees views its professional role. Learn how to organize your recruitment and management style to fit in with the next wave of candidates.
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HITEC 2014
Contract Review for IT Room 514 | Course #LAHT15 | Code T With every new system purchase, comes the mumbo jumbo of a vendor contract. Don’t proceed without clearly knowing what you’re agreeing to. Learn about what common issues are found within a boiler plate contract, when to get the legal department involved and how to protect yourself when executing a contract. Greg Duff is the owner of Garvey Schubert Barer. PCI-DSS 2.0 to PCI-DSS 3.0: What's in a Number!? Room 518 | Course #LAHT16 | Code T Take a magnifying glass to the myriad changes and nuances between PCI-DSS 2.0 and PCI-DSS 3.0, with an emphasis on how those changes and nuances impact hospitality and hospitality technology. With this update, review and understand what shifts are necessary in a hospitality enterprise's security controls and architecture, and what it means to be 3.0 compliant. David Johnson, CHTP is director of information technology with the Washington Duke Inn & Golf Club, a member of the HFTP Global Board of Directors and a member of the HITEC Advisory Council.
3:15 – 3:45 p.m. Beverage Break Petree Hall
MONDAY
opening Events 3:45 – 5:00 p.m.
º KEYNOTE º
Place Your Security Efforts Toward the Real Risks Petree Hall | Course #LAHT17 | Code T Douglas Merrill Former Google CIO Thirty-five percent of CEOs cannot name any type of security breach, yet 80 percent believe they’ve had a breach in the past year. Data shows they haven’t. Yet we respond by spending more money on security despite shrinking IT budgets and corporate returns. But is our data actually safer or is all this additional security just getting in our way? Having run security as the CIO of Google and CISO of Charles Schwab, managed PricewaterhouseCoopers’ west coast security practice, and researched the threat space as a RAND scientist, Merrill has managed and experienced the gamut of security practices from all angles. In this address, Merrill will teach the audience how to analyze security budgets to identify unmanaged risks that need attention and wasted spending that can be cut. Douglas Merrill is the former CIO and vice president of engineering at Google, he oversaw a team of 1,500, as well as all aspects of technology, and several high profile projects. He is also the author of is the Getting Organized in the Google Era: How to Get Stuff Out of Your Head, Find It When You Need It, and Get It Done Right.
Break out your smart phones or tablets to participate in this game that takes you on a quest throughout HITEC. Look for the special signs with QR codes located at the booths of participating exhibitors and throughout the conference. Scan the codes that link to questions, and each time you answer a question correctly you earn points.
Participate for a chance to win $500 and other prizes! Prizes Include: Extreme Competitor — $500 Cash Overachiever — Amazon Fire TV Qualifier — FitBit
Participating Exhibitors:
Booth #757
Booth #701
Booth #1045
Booth #1360
6:00 – 9:00 p.m.
º Party º
Night at the Belasco Theater Join HITEC for a kick-off that's "so LA." HITEC will be taking over the entire Belasco Theater, a landmark destination in Los Angeles, located just blocks from the LA Live complex. HITEC attendees can explore the landmark destination from top to bottom as they visit with friends and colleagues, complemented with snacks, drinks and music from D.J. Myles Hendrick, a highly sought-after D.J. for many of L.A.'s A-list parties. Party On! New for 2014 the HITEC Opening Party has been extended by one hour. Sponsored by
Booth #1449
Booth #1019
Booth #626
Booth #1535
Scan Here to Get Started Look for signs with this logo to play
HITEC 2014 29
SCHEDULE
tuesday, June 24 8:00 a.m. – 4:00 p.m. Registration Open | West Hall Lobby
8:00 – 8:30 a.m. Beverage Break | Petree Hall
8:30 – 10:00 a.m. keynote
The Collaborative Economy | Petree Hall
10:00 a.m. – 4:00 p.m. Exhibits Open | West Hall
10:00 – 10:30 a.m. Keynote Meet and Greet with Rachel Botsman HFTP Membership Lounge, West Hall Lobby
10:30 a.m. – 2:45 p.m. Exhibitor Tutorials | West Hall, Back of Aisle 700
11:00 – 11:15 a.m. • 2:00 – 2:15 p.m. Tech Talks | West Hall, Booth #455
3:00 – 3:30 p.m. Beverage Break | 500 Level
3:30 – 5:00 p.m. Super Sessions º Mobility and Your Guests | Room 515 A º Distribution and Disruption: The New Normal in Hospitality | Room 515 B
4:00 – 5:00 p.m. technology Showcase
Building the Digital Hotel of the Future | Room 513
8:00 a.m. – 4:00 p.m. Registration Open West Hall Lobby
8:00 – 8:30 a.m. Beverage Break Petree Hall
keynote 8:30 – 10:00 a.m. The Collaborative Economy Petree Hall | Course #LAHT18 | Code T Rachel Botsman Social Innovator and Author Named by TIME as one of the “10 Ideas That Will Change the World,” global thought leader Rachel Botsman will explain how the rapidly growing collaborative economy is transforming production, finance, education and consumption. She focuses on the macro changes in consumer behaviors, taking us into a world where we value access over ownership, peer trust over institutional trust and a completely new relationship between buyers and sellers. She leaves audiences inspired by the scale of the disruption, but also with clear, practical insights about how companies of all shapes and sizes, from BMW to Marriott to GE, are moving into the collaborative economy. Rachel Botsman is a global thought leader on the power of collaboration and sharing through digital technologies to transform the way we live, work and consume. She has inspired a new consumer economy with her influential book What's Mine is Yours: How Collaborative Consumption is Changing the Way We Live.
10:00 – 10:30 a.m. Keynote Meet and Greet with Rachel Botsman HFTP Membership Lounge, West Hall Lobby Take this opportunity to meet Rachel Botsman in person. First 25 guests are eligible to receive a copy of her book What's Mine is Yours: How Collaborative Consumption is Changing the Way We Live. Copies based upon availability.
10:00 a.m. – 4:00 p.m. Exhibits Open West Hall
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HITEC 2014
tuesday
10:30 a.m. – 2:45 p.m. Exhibitor Tutorials West Hall, Back of Aisle 700 Information on exhibitors' products and services in a non-sales environment. A description of Tuesday's Exhibitor Tutorials are on page 44.
11:00 – 11:15 a.m. • 2:00 – 2:15 p.m. Tech Talks West Hall, Booth #455 Quick 15-minute, free-form education sessions available to all attendees. A description of Tuesday's Tech Talks are on page 33.
3:00 – 3:30 p.m. Beverage Break 500 Level
3:30 – 5:00 p.m.
Mobility and Your Guests Room 515 A | Course #LAHT25 | Code T Build a full mobile platform that will benefit both your employees and guests. This session will outline the architecture of a full mobile system that supports F&B, sales, and guest entertainment and activities; including the type of infrastructure needed to support guest mobility. Also learn about the nuances between urban vs. resort properties and indoor vs. outdoor use. Moderator Nelson Garrido, CHTP is vice president of IT service and delivery with Interstate Hotels & Resorts and a member of the HITEC Advisory Council. Rajiv Castellino is chief information officer with Great Wolf Resorts. John Edwards is vice president of IT with Dolce Hotels & Resorts, Jeffrey Stephen Parker is vice president of technology with Stout Street Hospitality. Matthew Seim is senior vice president of IT with Sage Hospitality. Sponsored by
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Distribution and Disruption: The New Normal in Hospitality Room 515 B | Course #LAHT26 | Code T Distribution has now extended well beyond shopping and buying with mobile devices offering end-to-end travel services. Transaction sites have extended well beyond the traditional online travel agency with new players like AirBnB and VRBO adding supply to major hotel markets without building a single new hotel. How is search evolving? What further disruption can we anticipate and how will hotels and consumers react? The hotel industry’s customer acquisition costs continue to rise along with third party market caps. Where is it headed? This session will shed some light on how distribution is evolving and provide some insights and perspective for small chains, independents and large brands. Moderator Cindy Estis Green is co-founder and CEO with Kalibri Labs, an inductee to the HFTP International Hospitality Technology Hall of Fame and a member of the HITEC Advsiory Council. Robert Cole is chief executive officer with RockCheetah. Lew Harasymiw is director of connectivity solutions with TripAdvisor. Valyn Perini is senior vice president with Kalibri Labs. Andrew Rubinacci is vice president of distribution and intermediary sales with InterContinental Hotels Group. Susan Weigel is vice president of revenue management and distribution with Denihan Hospitality. Sponsored by Co-produced with
4:00 – 5:00 p.m.
Building the Digital Hotel of the Future Room 513 | Course #LAHT27 | Code T How do you build the digital hotel of the future? It all starts with the network. In this session, you’ll learn how the Hyatt Regency Santa Clara is maximizing the potential of their Wi-Fi infrastructure to turn the dream of a truly connected hotel into reality. By using revolutionary digital and mobile technologies including location-based services, analytics and personalization, this innovative hotel is enhancing the guest experience like never before. Join us and discover how to unleash the power of your wireless network. Dania Duke from Hyatt Hotels Corporation. George Manuelian of Cisco.
Presented by
Quick 15-minute, free-form education sessions available to all attendees. All Tech Talks are in the HFTP Booth #455 in West Hall.
11:00 – 11:15 a.m.
2:00 – 2:15 p.m.
System Adoption: Realizing a Return On Your Software Investment All too often, system updates and new system implementations are introduced into hotels yet the benefits promised by the changes fail to be realized. That’s because when it comes to system adoption, the “front line” is the bottom line. As processes and systems change, people need to change their way of doing things. Let's take 15 minutes to discuss the top five tactics towards a successful rollout. Daniel Johnson is COO with Venza Group, Inc.
Optimizing and Monetizing Your Guest Internet As business travelers carry more devices and access more streaming media and videoconferencing, per-user bandwidth consumption will increase exponentially in 2014. Join us as our Eleven executives show you how to stay ahead of demand and find ways to monetize guest Internet to deliver a return on investment. Coleen Carey is vice president of marketing for Eleven. Dan Lulich is chief technology officer with Eleven.
The Impact of Google Glass for Hospitality and Tourism Google Glass is an innovative wearable computer device that includes an "Optical Head-Mounted Display (OHMD)" that can be integrated to mobile devices and be connected to the Internet to share and connect with others using voice commands. When companies such as Google create innovative new technologies such as Glass, it is vital that hospitality industry researchers and practitioners explore this technology to better understand its future applications and implications. Hear from a participant in the Google Glass Explorer Program who has conducted research on the use of Glass in the hospitality and tourism industry. Ajay Aluri, Ph.D. is an assistant professor with West Virginia University. Location-based Application iBeacon: The New Opportunity in Mobile Guest Service and Engagement Learn how to use IBeacons and GeoFencing at event venues and hotels. Also, see how iBeacons will be used to provide better customer services and on time information. Niraj Shah is chief executive officer with Entech Solutions. Making Sense of Big Data: The Case for a Hotelier Dashboard What can hoteliers do with big data from operational and guest facing systems? First, maybe visualize them in a meaningful way to assess KPIs and SLA statuses for instance (or automatically be notified when certain thresholds are reached). Second, extract reports for decision making processes. What would be the use cases and needs hoteliers expect from such a dashboard? Thomas DiGiacomo is with Swisscom Hospitality Services.
tuesday
Tech Talks
Sustainable Autonomous Mobility Robotics Sustainable Autonomous Mobility Robotics has changed industries like manufacturing, healthcare and logistics, and now they are coming to our streets, campuses and resorts. From the military to college campuses to city centers, a new mode of transportation is revolutionizing the way we travel. Soon, resorts will be using automated vehicles to shuttle people, transport luggage and make deliveries on a resort — they can even provide security. Hear about cost effective solutions using automated (driverless), 100 percent electric vehicles as campus shuttles that provide better guest service and safer operations. Corey Clothier is business development strategist with Induct. Partnering for Success: How TripAdvisor and Technology Partners Raised the Game for Independent Hotels Prior to last fall, the ability to appear in TripAdvisor’s hotel pricing and availability search was reserved for online travel agencies and large hotel chains. But that all changed with the launch of TripConnect, which allows independent properties to participate in this CPC model, capturing a whole new avenue for direct bookings. How was the world’s largest travel site able to level the playing field for hundreds of thousands of properties with TripConnect? By integrating with dozens of Internet booking engines to surface property rates and availability. Hear how the API works, what technical hurdles arose, how the development team has overcome the challenges and what is next on the horizon for TripAdvisor. Lew Harasymiw is director of connectivity solutions for TripAdvisor. Gamifying Staff Performance to Improve Guest Experience Learn how to take advantage of mobile analytics and data to offer intelligent recommendations to guests and help bump onsite revenue. This can be done through cloud-based and integrated applications. Ken Marold is head of innovations with Monscierge.
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SCHEDULE
Wednesday, June 25 8:00 a.m. – 4:30 p.m.
Registration Open | West Hall Lobby
8:00 – 8:30 a.m.
8:00 a.m. – 4:30 p.m. Registration Open West Hall Lobby
Beverage Break | 500 Level
8:00 – 8:30 a.m.
8:30 – 9:30 a.m. technology Showcase
Beverage Break 500 Level
Morning Jam: Design and Build the Software Product of Your Dreams | Room 513
8:30 – 10:00 a.m. Super Sessions
Sponsored by
8:30 – 9:30 a.m.
º TechTours: Up-close Look at What's on the Market Meet at Entrance to West Hall º Guestroom Technology: What Do Guests Really Want and What Should They Want | Room 515 A º Search, Social, Mobile: The Challenges of Managing Customer Acquisition and Pricing | Room 515 B
10:00 a.m. – 3:00 p.m.
Exhibits Open | West Hall
10:30 a.m. – 2:45 p.m.
Exhibitor Tutorials | West Hall, Back of Aisle 700
11:00 – 11:15 a.m. • 2:00 – 2:15 p.m. Tech Talks | West Hall, Booth #455
2:15 – 2:45 p.m.
Beverage Break | 500 Level
2:45 – 3:45 p.m. º The Mission of Motion: Priorities for Enterprise Mobility Room 511 A
Morning Jam: Design and Build the Software Product of Your Dreams Room 513 | Course #LAHT28 | Code T Join this interactive session to work with your peers on ideating and developing the future of hospitality technology products. This session will kick off day three of HITEC and will last through the week with meetups and virtual content. This is an experiential learning opportunity that is hosted by facilitation experts. Please join us if you are serious about advancing your career and our industry. Breakfast will be served. Dan Berger is chief executive officer for Social Tables. Trevor Lynn is chief marketing officer for Social Tables.
º PII/Data Protection: How Far Does the Data Reach? Room 511 BC º Managing BYOD In Your Corporate Environment Room 513 º Bandwidth: Is Enough Ever Enough? | Room 514
Presented by
8:30 – 10:00 a.m.
º Reputation Management: To Be or Not to Be (In Control) | Room 518
3:45 – 4:15 p.m.
Beverage Break | 500 Level
4:15 – 5:15 p.m. º Birds of a Feather | Room 511 A º Pitching Your Project | Room 511 BC º Leveraging BYOD, Empowering Your Guest and Yielding Guest Behavior | Room 513 º Career Path to the Top: Skill Sets That Take You to a Top-level Position | Room 514 º DRM in the Cloud: A New Approach to Disaster Recovery Room 518
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TechTours — Up-close Look at What's on the Market Meet at Entrance to West Hall | Course #LAHT29 | Code T Before the exhibit hall even opens, take a guided tour to visit a small group of exhibitors who specialize in a specific technology category — either Big Data, Business Intelligence and Data/Credit Card Security. The tour takes you to four different booths for a 15 minute presentation. At each stop, the exhibitor demonstrates a unique aspect of the product to help educate tour participants on the capabilities of technologies in the marketplace.
Guestroom Technology: What Do Guests Really Want and What Should They Want Room 515 A | Course #LAHT30 | Code T Technology gadgets come with a lot of sparkly, bells and whistles which make it hard to see past the flash to the practical nature of the device. Skip the temptation to outfit your guest room with unnecessary technology by identifying what guests really use today and where these uses will trend in the coming years. Make investments that will hold for the long-term. Moderator Terence Ronson is managing director with PertLink Limited and a member of the HITEC Advisory Council. Fred Crespo is the director of technology and business development with Samsung Electronics. Josh Weiss is vice president of brands and guest technology with Hilton Worldwide.
Search, Social, Mobile: The Challenges of Managing Customer Acquisition and Pricing Room 515 B | Course #LAHT31 | Code T Just when you think you know what is happening in the digital world, it changes. Social is morphing into search, everything is moving to mobile platforms and determining which sites really drive your business becomes essential with so many involved in the hotel sales process. What are the implications for price optimization? How can a small chain or independent find a place in this marketplace? What are the challenges facing the large brands? This session will discuss the ways that hotels can cope with a burgeoning array of digital opportunities. Moderator Cindy Estis Green is co-founder and CEO with Kalibri Labs, an inductee to the HFTP International Hospitality Technology Hall of Fame and a member of the HITEC Advisory Council. Rogers Ares is vice president of global analytics with Hyatt Hotels Corp. Chris Brogan is vice president of strategy and analytics for Hyatt Hotels Corp. Kristie Goshow is senior vice president with the Viceroy Hotel Group. Loren Gray is vice president of digital strategy with Standing Dog Interactive.
wednesday
8:30 – 10:00 a.m. continued
Co-produced with
HITEC 2014 35
wednesday
10:00 a.m. – 3:00 p.m. Exhibits Open West Hall
10:30 a.m. – 2:45 p.m. Exhibitor Tutorials West Hall, Back of Aisle 700 Information on exhibitors' products and services in a non-sales environment. A description of Wednesday's Exhibitor Tutorials are on page 45.
11:00 – 11:15 a.m. • 2:00 – 2:15 p.m. Tech Talks West Hall, Booth #455 Quick 15-minute, free-form education sessions available to all attendees. A description of Tuesday's Tech Talks are on page 37.
2:15 – 2:45 p.m. Beverage Break 500 Level Sponsored by
2:45 – 3:45 p.m.
36
Managing BYOD In Your Corporate Environment Room 513 | Course #LAHT40 | Code T There is really no stopping the wave of BYOD within the corporate environment as work flow shifts to mobile applications. Take a proactive approach by being aware of the risks, understanding the evolution of mobile devices and leveraging their use correctly. John Marshall is chief executive officer with AirWatch by VMware. Bandwidth: Is Enough Ever Enough? Room 514 | Course #LAHT41 | Code T It never fails, just when you install a bandwidth upgrade, you once again start feeling the pinch of limited space. How can you get a pipeline that will serve for years? Start by setting general rules for assessing bandwidth needs based on the hotel size, market and clients. Then see what options are available to allow for further upgrades. Also see what flexible options you have in the meantime, like aggregating higher end with lower end to manage failover situations. Kathy Spellacy is IT project manager with White Lodging Services. Dan Verkuehlen is hotel technology manager with TMI Hospitality.
The Mission of Motion: Priorities for Enterprise Mobility Room 511 A | Course #LAHT38 | Code T Keep important operational details close at the hands of management with a mobile corporate dashboard. See what elements are involved, including definitions of key data sets required from in-house legacy systems; as well as which external data sources can be included. This session will also review how a mobile corporate dashboard can contribute to increased revenue and help guest-facing staff deliver a better guest experience. Bernard Ellis is vice presdient of industry strategy with Infor and Ronald Strecker, CHAE, CHTP is chief financial officer with Al J. Schnieder Company.
Reputation Management: To Be or Not to Be (In Control) Room 518 | Course #LAHT42 | Code T In a digital world overwhelmed by online commentary, how can a hotel realistically and effectively manage its online reputation? Take control by using best practices for managing consumer reviews, creating appropriate marketing strategies, incorporating feedback back into operations, and understanding if or how social commentary should alter pricing practices. Ellis Connolly is vice president with Trust You. Paul Wood is vice president of revenue management with Greenwood Hospitality Group.
PII/Data Protection: How Far Does the Data Reach? Room 511 BC | Course #LAHT39 | Code T Identification and evaluation of information assets, including personally identifiable information (PII), is a critical success factor in selecting risk controls. To begin, create the building blocks to risk control by establishing data handling standards. From there examine how far the data reaches and implement security controls in these areas, including the use and collection by third parties and all technology users within the operation. Lynn Goodendorf , CISSP, CIPP is director of information security with Mandarin Oriental Hotel Group.
3:45 – 4:15 p.m.
HITEC 2014
Co-produced with Beverage Break 500 Level Sponsored by
Quick 15-minute, free-form education sessions available to all attendees. All Tech Talks are in the HFTP Booth #455 in West Hall.
11:00 – 11:15 a.m. Beyond the Cloud A talk on security, with a focus on credit cards and PCI compliance. Some of the fear of moving to the cloud is the fear of security, which really is fear of the unknown. Did you know that you are actually safer going into the cloud? We’ll take a look at some of the aspects of what you need to consider when going through your PCI compliance checklist. Larry Gorman is senior director of IT with SkyTouch Technology. Emerging Trends in Immersive Media Explore the evolution of the Web and mobile, from the written word and still images to the boom in bandwidth and its ramifications on emerging technologies that bring the hospitality industry to life online. Gain a quick summary overview of various platforms in use and the future of virtual exploration technologies. Greg Murtha is president with Xplorit Multimedia Technologies. Digital Print As more and more guests bring their own mobile devices, why do hotels still serve printed newspapers, magazines and in-room compendium to guests? Foli is a platform that enables hotels to serve digital newspapers, magazines and the hotels' own content on guests' own mobile devices during guests' hotel stay. It is very easy for hotel to provision Foli service and it is very simple for guests to use the service. With Foli service, hotels can improve guest experience, reduce cost, generate more venue and go green! Henry He is founder and chief executive officer with Foli.
2:00 – 2:15 p.m. Mobile Proximity Opens Doors… and a Whole LOT More Every travel brand wants the ability to offer the elusive, highly compelling “something extra” that travelers come to prefer and will recommend to their friends. Could it be that the key is right under your nose — or more accurately, in your guest’s pocket? Every day it becomes clearer just how much the smartphone is revolutionizing the world. What if guests could use the computer in their pocket to bypass the hotel check-in counter, securely open their door without the traditional room key, and adjust climate and TV preferences? What if this was just the beginning of what they were able to do and a premise-based ecosystem could actually open the door to lifelong, loyal patrons of your brand? Ken Brown is president and chairman with the Y!kes Corporation.
Hospitality Moves Into the Business Intelligence Revolution The availability of true Business Intelligence Platforms is no longer limited to the large enterprise, IT centric organizations. The global shift to cloud computing, coupled with a considerable drop in the cost of “Big Data” management platforms is revolutionizing the landscape of the hospitality marketplace. Access to these new, affordable and cognitive intelligence platforms has, for the first time, opened the window for true performance visibility into the past, the present and most importantly the future. Randy Choplin is chief executive officer with Broadvine.
wednesday
Tech Talks
Security Beyond Compliance Recent breaches prove that PCI compliance is no guarantee of security. In many ways, this “checkbox security” mindset actually hampers IT security. Don’t be the next target for data thieves. This session focuses on the need for Security Beyond Compliance® and introduces tools currently available to remove payment card data without sacrificing business functionality. Bob Lowe is vice president of business development with Shift4. Creativity + Innovation = Increased Branding and Revenue Deliver everlasting guest experiences using innovative technologies like digital signage, Bluetooth Low Energy, inexpensive Beacons, mobile device connectivity and more. Explore how these technologies are being used today for creating additional brand identity and revenue opportunities using indoor wayfinding, party member/ID guest check-in solutions, customizable cloud message creation and scheduling for digital signs (staff), guest service notifications (in-room, restaurant, spa, etc), augmented reality in mobile applications, BYOD guest devices and more. With connectivity of all devices, all screens, all platforms now the expectation, it is more important than ever to understand how you can provide what your guest expects. Chris Ruff is chief executive officer with UIEvolution, Inc.
HITEC 2014 37
wednesday
4:15 – 5:15 p.m. Birds of a Feather Room 511 A | Course #LAHT43 | Code T Geek out on all your favorite tech topics with others who can talk the talk right back. In this informal session, meet professionals from across the industry who share your passion and distinctive work experiences in a relaxed social environment. This free form gathering is conducive for discussing issues and trends, and perhaps developing resolutions together. Refreshments will be served to make this a true networking session. Take this opportunity to come meet your fellow birds of a feather. Moderator Allison Morris, CHTP is corporate director of IT for American Casino & Entertainment Properties LLC. Sponsored by
Pitching Your Project Room 511 BC | Course #LAHT44 | Code T You've done the research and are confident that your project will be a needed addition to the organization. But how do you convince the rest of the team? Learn how to effectively get others on board by knowing your audience (who are you pitching to), the approximate ROI and the organization's fiscal cycle. In this session a panel of experts will discuss their own methods for presenting a project to get all on board. Leveraging BYOD, Empowering Your Guest and Yielding Guest Behavior Room 513 | Course #LAHT45 | Code T Mobile devices are increasingly becoming an inseparable part of our daily lives. This is also true for your hotel guests and their ever evolving expectations. This session will introduce you to the latest in guest-based BYOD services and applications. The panel of experts will discuss trends in BYOD related guest behavior, opportunities on yielding guest behavior, empowering your guest through BYOD to enhance the overall experience and gain a competitive edge. Moderator Galen Collins, Ph.D. is a professor with Northern Arizona University. Kerry Brock is vice president of sales with the RSI Group. Thomas Castleberry, MCSE, MCSA, MCT, MCP is executive vice president and COO with Skywire.com. Jeremiah Karl is point of sale business manager with Hewlett Packard.
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Career Path to the Top: Skill Sets That Take You to a Top-level Position Room 514 | Course #LAHT46 | Code T A career path in hospitality technology doesn’t always follow a straight line, and getting to a top-level position doesn’t always come along the same road. But there are particular experiences and skills that can help lead you to the top. Explore what areas you should be well-versed in when looking to take on more responsibility within your organization. Learn about the career paths and choices made by a hospitality technology veteran and how you can modify your own career to get where you want in the hospitality technology field. Scot Campbell, CHTP is vice president of IT connectivity and communications for Caesars Entertainment. Sponsored by DRM in the Cloud: A New Approach to Disaster Recovery Room 518 | Course #LAHT47 | Code T Don’t take a set it and forget it approach to your disaster recovery plan. It is imperative that you revisit it often to make sure it is as effective as possible based on your enterprise’s current situation. Get the basics on what should be considered within your disaster recovery management, then see how new technologies, such as cloud computing, can be incorporated. The session will compare traditional vs. new approaches, including the economics of the two. Ayikudy Srikanth is chief technology officer with Passkey, Now A Part of Lanyon.
SCHEDULE
Thursday, june 26 8:30 a.m. – 2:00 p.m.
Registration Open | West Hall Lobby
8:30 – 9:00 a.m.
Beverage Break | 500 Level
9:00 –10:00 a.m. technology Showcase:
Emerging Trends in Hospitality Marketing | Room 513
8:30 a.m. – 2:00 p.m. Registration Open West Hall Lobby
8:30 – 9:00 a.m. Beverage Break 500 Level
9:00 –10:00 a.m.
9:00 – 10:30 a.m. Super Sessions º CIO vs. CMO | Room 515 A º Big Data: Making it Work for Hotels AND Guests Room 515 B
10:00 a.m. – 2:00 p.m. Exhibits Open | West Hall
11:00 – 11:15 a.m. • 11:45 a.m. – 12:00 p.m. Tech Talks | West Hall, Booth #455
1:30 – 2:00 p.m.
º Beverage Break | 500 Level º Keynote Meet and Greet with Eric O'Neill HFTP Membership Lounge, West Hall Lobby
2:00 – 3:30 p.m. Super Sessions
Emerging Trends in Hospitality Marketing Room 513 | Course #LAHT48 | Code T Rapid growth in technology has quickly changed the way we consume content and redefined the way we interact with media. Subsequently media delivery systems are evolving rapidly. The average consumer is inundated with promotional messaging 24/7/365 so when you get someone’s attention you want to keep it. Expanded bandwidth capacities combined with new geocoded media technologies are resulting in the real life version of your kids gaming experience and creating a new genre in the field of content management and consumer engagement. Greg Murtha is from XplorIT Multimedia Technologies
º Non-techies Town Hall Meeting | Room 515 A º Futuristic Technology | Room 515 B
3:15 – 3:45 p.m.
Beverage Break | Petree Hall
3:45 – 5:00 p.m. Closing keynote
Corporate Security: The Top 10 Things You Should Be Doing to Secure Your Company | Petree Hall
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HITEC 2014
Presented by
X
IT
Quick 15-minute, free-form education sessions available to all attendees. All Tech Talks are in the HFTP Booth #455 in West Hall.
11:00 – 11:15 a.m.
11:45 a.m. – 12:00 p.m.
Using Technology to Reduce Operational Expenses In hospitality, there are three main practices that can reduce expenses: increase revenue, enhance the guest experience and improve operational efficiencies. Automating procure-to-pay business processes can drastically reduce operating expenses, increase efficiencies, create financial control and improve compliance, both internally and externally. See how the right technology can help hotels achieve better business processes and positively impact their bottom line. Ellen Taylor is director of sales and marketing for BirchStreet Systems.
Sentiment Analysis Now With Social Feeds Applying social feeds to sentiment analysis reporting and how to use the data to improve the guest experience. Matthew Kelly is a data scientist with ZDirect.
Trash 3.0 Most hotel chains have to deal with multiple waste and recycling haulers, which are notorious for assessing unsubstantiated surcharges. See how an invoice audit engine returned over $3.2 million to enrolled properties last year at no-fee. Also reduce operating risk by assigning two account managers for single-point-of-contact customer care, which offers the best incident response time and cure. Finally, with the massive buying power that comes with thousands of properties, the system offers free contract management, free property/portfolio waste reports and free hauler invoice retention. Jonathan Gael is regional vice president with Refuse Specialists Mobile Security Mobility is transforming the hospitality industry by enhancing productivity and enabling higher guest satisfaction. Embracing mobility enables greater flexibility and productivity, but also introduces security risk to corporate and consumer data. Learn how hospitality organizations can embrace mobility, while securing devices, private customer information and sensitive data in a connected mobile ecosystem to give each employee the information, applications and content they need, without risk of data loss or exposed information. John Marshall is CEO with AirWatch by VMware. ERP in Hospitality The power of ONE. In this session you will understand how a fully integrated ERP platform consolidates data, reduces costs and creates a seamless guest experience. Successfully operating in chains and resorts, Cenium will reshape the way you approach technology. Terry Price, CPA, CHAE, CHTP is vice president of product management with Cenium, an HFTP Global Past President and a member of the HFTP Executive Vendor Advisory Council.
thursday
Tech Talks
Enhancing the Guest Experience Through Employee Retention Hoteliers often select new staff based on tangibles such as degrees and years of experience in the industry, but these factors do not indicate how an employee will perform when interacting with guests. Hospitality companies should look to the latest in human resource management technology in order to accurately assess the behavioral traits of potential and existing employees, and place them in roles where they will be most successful. Bernard Ellis is vice president of industry strategy with Infor. Interactive Technology for Today's Global and Mobile Travelers The guest in room 206 speaks Arabic and needs directions quickly. The penthouse suite VIP speaks Mandarin and needs a five star restaurant with private dining for 12. Today's global travelers want service in their own language, and today's innovative technology makes it possible to offer interactive, multilingual concierge services in more than 50 languages — right inside each guest-room. Best of all: the technology can pay for itself with the futuristic development of digital content recognition. Sovee shares a live demo of how this "tomorrow" technology is making today's hotels "borderless." Scott Gaskill is president with Sovee. Update on the HFTP Global Hospitality Accounting Common Practices Get a quick overview of HFTP's Global Hospitality Accounting Common Practices — a project that’s been years in the making and is ready for a demo. Hear what a multi-national team of hospitality management experts have found in internationally researching practices at lodging properties. The information collected is focused primarily on operating statements and key financial performance indicators to highlight examples of current practice in regions across the globe. The database provides an overview of common practices, together with explanations for regional variations from accepted international industry standards. Don’t miss this introduction to a resource that could change the hospitality finance industry as a whole. Tanya Venegas, MBA is executive director of the HFTP Research Institute and HFTP Fellow at the University of Houston.
HITEC 2014 41
thursday
9:00 – 10:30 a.m.
11:00 – 11:15 a.m. • 11:45 a.m. – 12:00 p.m. Tech Talks West Hall, Booth #455 Quick 15-minute, free-form education sessions available to all attendees. A description of Thursday's Tech Talks are on page 41.
CIO vs. CMO Room 515 A | Course #LAHT49 | Code T Explore the dynamic between the marketing people who are driving technology initiatives vs. the technology people who are making sure they actually work. There is undoubtedly conflict. The need for marketing and technology to work closely together is a new challenge and one that hasn’t necessarily been the case before. The panel will feature CMO/CIO pairs from three different segments: destination/resort, independent and a brand. Hear them share best practices and their visions on how to make this relationship work Richard Siegel is president and publisher with Hospitality Upgrade, a member of the HITEC Advisory Council and an inductee to the HFTP International Hospitality Technology Hall of Fame. Martin Stanton is CIO with Destination Hotels & Resorts. Ronald Strecker, CHAE, CHTP is CFO with Al J. Schneider Company. Big Data: Making it Work for Hotels AND Guests Room 515 B | Course #LAHT50 | Code T Big data has many meanings — for customers, for suppliers — but what does it mean for hotels? The hotel industry has loads of data in many, many databases across properties, brands and management companies, and hotel guests are adding to the universe of data every day via their interactions with social media, retailers and other travel providers. What does big data look like to a hotel guest? What's the best way to manage and utilize the data we already have plus other data out there about hotel guests to provide better guest experiences and offer more appropriate products at appropriate prices to generate revenue without adding unaffordable overhead and costs? This session will help dispel some big data myths and give attendees some ideas about how to best use their own data sources, and understand the value of external data sources. Moderator Valyn Perini is senior vice president with Kalibri Labs. Layton Han is CEO with ADARA. Olivier Jager is chief executive officer with ForwardKeys Michael Toedt is chief executive officer with Toedt, Dr. Selk & Coll. GmBH. Co-produced with
10:00 a.m. – 2:00 p.m. Exhibits Open West Hall
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HITEC 2014
1:30 – 2:00 p.m. Beverage Break 500 Level Keynote Meet and Greet with Eric O'Neill HFTP Membership Lounge, West Hall Lobby Take this opportunity to meet Eric O'Neill in person. First 25 guests are eligible to receive a DVD copy of Breach. Copies based upon availability.
2:00 – 3:30 p.m.
Non-Techies Town Hall Meeting Room 515 A | Course #LAHT51 | Code T All week we've heard from the technologists, now it's time to hear from the non-techies. Come listen to operations and finance associates answer questions on the handling of technology in hotels. Panelists will be presented with a set of pre-selected questions, and then the question session will be opened up to the audience to address how these non-techies can help techies do their job better. Moderator Richard Tudgay is vice president of technology with Omni Hotels & Resorts and a member of the HITEC Advisory Council. Paul Gardian is executive director of brand operations and environmental officer with Delta Hotels and Resorts. Dan King is area managing director with Starwood Hotels & Resorts. Futuristic Technology Room 515 B | Course #LAHT52 | Code T Step into a time machine as you travel to the future to explore the possibilities, along with realities, of coming hotel technology. The session will explore what’s in store for booking, in-room entertainment, guests’ technology wants and needs, and more. Moderator Mike Dickersbach, CHTP, MCP, NICE is vice president of technology with Thayer Lodging Group, Brookfield Hotel Properties and a member of the HITEC Advisory Council. Simon Eng is vice president of information technology with CTF Development, Inc. Brian Garavuso, CHTP is executive vice president and CIO with Diamond Resorts International. Nelson Garrido, CHTP is vice president of IT service and delivery with Interstate Hotels & Resorts and a member of the HITEC Advisory Council. Darrin Pinkham is chief technology officer with Highgate Hotels. Jeff Weiland is with Samsung Electronics.
thursday
3:15 – 3:45 p.m. Beverage Break Petree Hall
Closing keynote 3:45 – 5:00 p.m. Corporate Security: The Top 10 Things You Should Be Doing to Secure Your Company Petree Hall | Course #LAHT53 | Code T Eric O'Neill Former FBI Operative Companies and individuals need to think like spy hunters in order to protect themselves from fraudsters, hackers, cyber criminals, spies, identity thieves and an assortment of other bad actors. Former FBI agent and security expert Eric O’Neill, will explore a number of steps corporations and individuals can take to secure critical information, including counter espionage techniques, addressing the trusted insider problem, surviving social media, the importance of diligence, and
themed for a robust cyber security strategy. Throughout the presentation he will weave stories from his experience as a security advisor, attorney and FBI operative to provide entertaining case examples. O'Neill began his career in the FBI as a graduate of the FBI's Intelligence Program. He spent the first five years of his career as a special surveillance group field operative. He transitioned from field operative to direct undercover work. In 2001, Eric O'Neill helped capture the most notorious spy in United States history: Robert Hanssen, a 25 year veteran of the FBI.
About HITEC Topic and Speaker Selection
Important Antitrust Precautions
Due to HITEC’s importance to the industry as the premier hospitality technology conference in the world, speaking at HITEC is seen by some companies who sell hospitality technology products and services as a great competitive advantage. In order to ensure fairness to all exhibiting supporters and to fulfill the commitment to provide high quality non-sales oriented and balanced educational sessions, speakers whose companies sell products and services may not promote what their companies offer, but must speak generally.
Whenever competitors within an industry gather together, appropriate care must be exercised to assure that violations of antitrust laws do not take place.
All HITEC educational topics and speaker selections are determined by the HITEC Advisory Council in an independent format, based on the attendees’ needs. These volunteers have worked diligently for over a year to provide this year’s attendees the best possible educational programming. Members of this year’s council may be found on page 4 of your program.
• Refusal to deal with a third party, and
Although our screening processes are designed to ensure independent educational experiences, there are rare instances when a speaker representing a specific product or service presents a biased session during the educational program. In the event that this were to occur, attendees should note that the bias was unclear when they were selected to participate. Additionally, their participation should not be seen as an endorsement by HFTP, HITEC or the HITEC Advisory Council for their product, service or company.
In summary, one should avoid discussions of pricing, such as the prices you pay and charge, including labor costs, market share and allocation, quality ratings of products or suppliers — particularly those which may cause a competitor to lock out or to cease purchasing from a specific supplier, and any other areas which might have anti-competitive repercussions.
All attendees of this meeting should avoid any collusive practices or discussions. Collusion is an agreement to commit fraud, and most usually evidenced in the following antitrust violations: • Product boycott, • Restrictive market allocation, • Price restraining activities. There need not be written or verbal agreement to fraud; conversations regarding any of these sensitive areas may be construed as implicit violations.
For your protection and the protection of your company, HFTP recommends that should one of these subjects be brought up, it would be in your best interest to voice your objection to it and to disassociate yourself from the discussion if it continues.
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tuesday
Page Head tutorials Exhibitor Earn additional continuing education credit towards the CHAE and/or CHTP designations by attending the educational sessions offered during exhibit hall hours. These sessions are open to all registration categories. All tutorials are located in West Hall, Back of Aisle 700
10:30 – 11:00 a.m.
12:45 – 1:15 p.m.
Passive Optical Networks in Hospitality Course #LAHT19 | Code T
What Dangers are Lurking in Your Hotel’s Spreadsheets? Course #LAHT22 | Code T
Vision Technologies
Evention LLC
An overview of passive optical networks in the hospitality market. A look at how hoteliers can lower installation and operational costs, while delivering full voice, data and video services to the guests. A case study will be presented.
Ninety percent of your spreadsheets have errors! If Excel spreadsheets could be the root cause of a $6 billion loss at JPMorgan, should all of us in hospitality by paying more attention to our spreadsheets’ DNA?
11:15 – 11:45 a.m.
1:30 – 2:00 p.m.
PCI vs. PII... and Why You Need To Know! Course #LAHT20 | Code T
Revenue Optimization and Profitability Course #LAHT23 | Code T
Venza Group, Inc.
Rainmaker
Al Saxon • Senior Vice President
Marion Roger • Vice President of Business Development Daniel Johnson • Chief Operations Officer If the Pentagon can be hacked, how safe is your hotel’s guest data (aka PII)? Top of the line "physical protection" may well be in place, but malicious individuals and untrained employees are the real threat. Drop in and learn more.
12:00 – 12:30 p.m. The Ins and Outs of eProcurement Course #LAHT21 | Code T
ReactorNet Technologies
Anthony Kylitis • Vice President of Marketing and Co-founder Nathan Waltrip • Director of Business Development In this session, attendees will learn the basics of eProcurement. We will examine eProcurement from both a business and technological perspective. Attendees will come away with a better understanding of the jargon used by solution providers, how the technology might affect operations and vendor relations, and ultimately whether or not they can benefit from implementing eProcurement in their organization.
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Mike Baldinger • Co-founder
Chris Clement • Director of Sales John Wallace • President, Gaming and Hospitality Optimizing available room prices to help clients ensure consistent space availability for their best customers, resulting in maximized revenue and profitability.
2:15 – 2:45 p.m. Data to Information to Dashboards Course #LAHT24 | Code T
Datavision Technologies, Inc.
Sherry Marek • Vice President What data do you need on a daily basis to make informed decisions? This presentation will discuss the various opportunities to view 360 degrees of data within your organization. All systems, all data and in easy to read formats.
1:30– 2:00 p.m.
Cure Your Insomnia with Workforce Management Course #LAHT32 | Code T
Gateway to the Future of Hospitality Course #LAHT36 | Code T
Kronos
360Leo
Phyllis Webb • Presales Consultant Mary Kay Heffernan • Sales Executive Your guests aren’t the only ones who deserve a good night’s sleep. But in the face of rising labor cost, increased compliance risk and decreasing brand loyalty, doing so is easier said than done. But it doesn’t have to be. When your employees, managers and corporate management are armed with the right tools, you can gain efficiencies necessary to maintain healthy margins without sacrificing the guest experience. Join this session to understand how you can tackle stay awake issues like ACA compliance and employee engagement, while improving organizational effectiveness and profitability.
11:15 – 11:45 a.m. Bridging the Offline and Online Worlds Course #LAHT33 | Code T
Clairvoyix
Mike Schmitt • Chief Executive Officer Lisa Phillips • Vice President of Professional Services Learn how Clairvoyix is using the latest marketing automation technologies to take transactional data (e.g. PMS data), online (web navigation) data and propensity models (from leading consumer data companies) to drive the highest possible returns from direct marketing campaigns.
12:00 – 12:30 p.m. Guestroom Energy Management Course #LAHT34 | Code T
Verdant Environmental Technologies
Michael Serour • Vice President of Sales and Marketing An effective guest room energy management system can reduce a hotel's energy expenses, without compromising guest comfort.
12:45 – 1:15 p.m. eSignatures and PCI Compliant Payments to Close Business Faster Course #LAHT35 | Code T
David Oliver • Chief Executive Officer Gordon Campbell • Chairman of the Board 360Leo discusses the gateway to the future of hospitality via software and networking technologies that optimize a hotel’s internal network for new revenue streams and reduced costs, while simultaneously enabling an enriched hotel experience for guests. Learn about dark core processing that enables a highly efficient distributed data center — or cloud — within the hotel to increase the speed of communication, lower energy use and costs, and reduce the need for additional hardware, while achieving highest levels of reliability, security and compute efficiency. Learn how this new technology can enable new revenue streams from cloud services — turning a cost center into a profit center. Guests can access real-time infotainment services, such as in-room dining, reservations, e-mail, Facebook, and local or hometown news and entertainment. Hotels experience greater efficiency within their hotel or hotel-chain enterprise for guest room inventory, promotional advertising and guest services updates, eliminating printing and updates of large binders.
wednesday
10:30 – 11:00 a.m.
2:15 – 2:45 p.m. The Future of Push to Talk Communication for Mobile Workforces Course #LAHT37 | Code T
Voxer
Nicole Strada • Head of Marketing Mia Sandvoll • Business Development Manager In any hotel, great communication among its staff plays a major role in providing an exceptional guest experience. Two-way radios and phone calls are the typical communication methods for hotels, but these options are outdated, can be incredibly expensive, and have an array of limitations. In this session we'll discuss the challenges of using radios and calls in a hotel, incorporating a mobile strategy, and the most agile and flexible way to connect and exchange information using push-to-talk on smart devices.
Sertifi and Merchant Link
John Stojka • Co-founder of Sertifi Christian McMahon • Senior Product Manager of Lodging Solutions at Merchant Link Discover the many benefits of using eSignatures within the hospitality industry. Shorten your contract process while reducing operating costs and enhancing the customer experience. In addition, find out how you can become PCI compliant and collect customer deposits and payments right after an agreement is electronically signed.
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speakers Ajay Aluri, Ph.D. Assistant Professor West Virginia University Morgantown, WV Ph: +1 (304) 293-1048 ajay.aluri@mail.wvu.edu Tech Talk: The Impact of Google Glass for Hospitality and Tourism Rogers Ares Vice President of Global Analytics Hyatt Hotels Corporation Chicago, IL Ph: +1 (312) 750-1234 roger.ares@hyatt.com Search, Social, Mobile: The Challenges of Managing Customer Acquisition & Pricing
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Chris Brogan VP, Strategy and Analytics Hyatt Hotels Corporation Chicago, IL Ph: +1 (312) 750-1234 chris.brogan@hyatt.com Search, Social, Mobile: The Challenges of Managing Customer Acquisition & Pricing Ken Brown Chairman & President y!kes Lewisville, TX Ph: +1 (214) 455-1000 kenb@yikes.com Tech Talk: Mobile Proximity Opens Doors‌ and a Whole LOT More
Randy Choplin President and CEO Broadvine Raleigh, NC Ph: +1 (919) 343-6910 rchoplin@alloso.com Tech Talk: Hospitality Movement Into BI Revolution Corey Clothier Owner Comet Robotics Brighton, MI Ph: +1 (810) 599-6299 coreyclothier@gmail.com Tech Talk: Sustainable Autonomous Mobility Robotics Robert Cole CEO RockCheetah Menomonee Falls, WI Ph: +1 (262) 309-9560 robert@rockcheetah.com Distribution and Disruption: The New Normal in Hospitality
Ken Barnes Vice President of IT White Lodging Merrillville, IN Ph: +1 (219) 472-2969 kbarnes@whitelodging. com Building and Renovating a Better Tech Hotel
Scot Campbell, CHTP VP IT Connectivity and Communications Caesars Entertainment Las Vegas, NV Ph: +1 (702) 415-7226 lvscooter@me.com Career Path to the Top: Skill Sets That Take You to a Top-level Position
Scott Barneson Strategic Alliances Amazon Web Services Seattle, WA Ph: +1 (424) 242-4245 barneson@amazon.com Friends Don’t Let Friends Build Data Centers
Colleen Carey VP of Marketing Eleven Portland, OR Ph: +1 (971)-242-4684 ccarey@elevenwireless.com Tech Talk: Optimizing and Monetizing Your Guest Internet
Rachel Botsman Professional Speaker Speak Inc. San Diego, CA Ph: +1 (800) 677-3324 Keynote: The Collaborative Economy
Rajiv Castellino CIO Great Wolf Resorts Madison, WI Ph: +1 (608) 6624700 rcastellino@greatwolf.com Mobility and Your Guests
Ellis Connolly Vice President TrustYou Dallas, TX Ph: +1 (703) 626-4315 ellis.connolly@trustyou.com Reputation Management: To Be or Not to Be (In Control)
Kerry Brock Vice President of Sales RoomKey PMS North Vancouver, BC Ph: +1 (604) 914-3722 kbrock@roomkeypms.com Leveraging BYOD, Empowering Your Guest and Yielding Guest Behavior
Thomas Castleberry, MCSE, MCSA, MCT, MCP EVP & COO SkyWire Media, Inc. Las Vegas, NV Ph: +1 (702) 515-7472 tcastleberry@skywiremedia.com Leveraging BYOD, Empowering Your Guest and Yielding Guest Behavior
Fred Crespo Director of Technology & Business Development Samsung Electronics Ridgefield Park, NJ Fcrespo@sea.samsung.com Guestroom Technology What Do Guests Really Want and What Should They Want
HITEC 2014
Galen Collins, Ph.D. Professor Northern Arizona University Flagstaff, AZ Ph: +1 (928) 523-7333 galen.collins@nau.edu Leveraging BYOD, Empowering Your Guest and Yielding Guest Behavior
Mike Uwe Dickersbach, CHTP, MCP, NICE VP Information Technology Thayer Lodging Group, Brookfield Hotel Properties Ph: +1 (443) 758-9010 mdickersbach@thayerlodging.com Futuristic Technology Thomas Di Giacomo CTO Swisscom Hospitality Services Geneva Ph: +41227407538 thomas.digiacomo@swisscom.com Tech Talk: Making Sense of Big Data – The Case for a Hotelier Dashboard Gregory Duff Owner Garvey Schubert Barer Seattle, WA Ph: +1 (206) 816-1470 gduff@gsblaw.com Contract Review for IT John Edwards VP of IT Dolce Hotels & Resorts Rockleigh, NJ Ph: +1 (201) 505-5914 john.edwards@dolce.com Mobility and Your Guests Bernard Ellis, CHTP VP Industry Strategy, Hospitality Infor Washington, DC Ph: +1 (202) 232-3839 ellis.bernard@hotmail.com Friends Don’t Let Friends Build Data Centers Tech Talk: Enhancing the Guest Experience Through Employee Retention The Mission of Motion: Priorities for Enterprise Mobility
HITEC 2014 47
SPEAKERS
Simon Eng Vice President of IT CTF Development, Inc. Washington, DC Ph: +1 (202) 533-1205 seng@ctfdi.com Futuristic Technology Cindy Estis Green Co-Founder & CEO Kalibri Labs Potomac, MD Ph: (301) 294-4500 cindy@kalibrilabs.com Distribution and Disruption: The New Normal in Hospitality Search, Social, Mobile: The Challenges of Managing Customer Acquisition and Pricing Jonathon Gael Vice President Refuse Specialists Los Angeles, CA Ph: +1 (323) 712-4235 jonathan@rs-llc.com Tech Talk: Trash 3.0 Brian Garavuso, CHTP EVP & CIO Diamond Resorts Intl Las Vegas, NV Ph: +1 (702) 823-7200 brian.garavuso@diamondresorts.com Futuristic Technology Paul A. Gardian Executive Director, Brand Operations and Environmental Officer Delta Hotels and Resorts Toronto, ON Ph: (416) 874-2110 paul.gardian@deltahotels.com Non-Techies Town Hall Meeting Nelson Garrido, CHTP VP, IT Service & Delivery Interstate Hotels & Resorts Arlington, VA Ph: +1 (404) 920-3040 nelson.garrido@interstatehotels.com Futuristic Technology
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HITEC 2014
Scott Gaskill President Sovee Chattanooga, TN Ph: +1 (423) 702-7113 scott.gaskill@sovee.com Tech Talk: Interactive Technology for Today's Global and Mobile Travelers Brennan Gildersleeve Dir, Global Property Technology Starwood Hotels & Resorts Worldwide Stamford, CT Ph: +1 (914) 882-6238 Brennan.Gildersleeve@starwoodhotels. com Wrangling Wi-Fi: Making Sense of the Latest Options
Loren Gray VP Digital Strategy Standing Dog Interactive Dallas, TX Ph: +1 (214) 696-9600 loren.gray@standingdog. com Search, Social, Mobile: The Challenges of Managing Customer Acquisition and Pricing Layton Han CEO ADARA Mountain View, CA Ph: +1 (408) 876-6360 Layton.han@adaraglobal. com Big Data: Making It Work for Hotels and Guests
Lynn Goodendorf, CISSP, CIPP Dir Information Security Mandarin Oriental Hotel Group Atlanta, GA Ph: +1 (404) 836-8043 lgoodendorf@mohg.com PII/Data Protection: How Far Does the Data Reach?
Lew Harasymiw Director, Connectivity Solutions TripAdvisor Needham, MA Ph: +1 (617) 795-7710 lharasymiw@tripadvisor.com Tech Talk: TripConnect Distribution and Disruption: The New Normal in Hospitality
Larry Gorman Senior Director, IT SkyTouch Technology Phoenix, AZ Ph: +1 (602) 494-5822 larry_gorman@choicehotels.com Tech Talk: Beyond the Cloud
Henry He Founder & CEO Foli San Mateo, CA Ph: +1 (781) 367-9812 hhe@encipit.com Tech Talk: Digital Print
Kristie Goshow Senior Vice President Viceroy Hotel Group Los Angeles, CA Ph: +1 (323) 930-3778 kristie.goshow@viceroyhotelgroup.com Search, Social, Mobile: The Challenges of Managing Customer Acquisition & Pricing
Chris Headings EVP Sunray Carlsbad, CA Ph: +1 (760) 568-4545 chris@sunraytvi.com Wrangling Wi-Fi: Making Sense of the Latest Options
Don Kim Owner Projectation.com Sherman Oaks, CA Ph: +1 (818) 293-7185 projectation@outlook.com Effective Project Management in a Nutshell
Olivier Jager CEO and Founder ForwardKeys Valencia, Spain Ph: +33 972 221 570 ojager@forwardkeys.com Big Data: Making it Work for Hotels AND Guests
Dan King Area Managing Dir Starwood Hotels & Resorts Newport Beach, CA Ph: (702) 785-4914 dan.king@starwoodhotels.com Non-Techies Town Hall Meeting
Daniel Johnson COO Venza Group, Inc. Alpharetta, GA Ph: +1 (404) 432-4263 daniel.johnson@venzagroup.com Tech Talk: System Adoption – Realizing a Return On Your Software Investment
Robin Koetje, CHTP IT Director The Hotel Group, Inc. Edmonds, WA Ph: +1 (425) 248-2969 rkoetje@thehotelgroup. com Building and Renovating a Better Tech Hotel
David Johnson, CHTP Dir, Info Technology Washington Duke Inn & Golf Club Durham, NC Ph: +1 (919) 313-2851 djohnson@wdigc.com CHTP Review PCI-DSS 2.0 to PCI-DSS 3.0: What's in a Number! Jeremiah Karl POS Business Manager Hewlett Packard Ph: +1 (505) 353-1512 Jkarl@hp.com Leveraging BYOD, Empowering Your Guest and Yielding Guest Behavior Matthew Kelly Data Scientist ZDirect Inc. Ottawa, ON Ph: +1 (954) 458-1669 x126 matt@zdirect.com Tech Talk: Sentiment Analysis Now With Social Feeds
Wayne Lee Managing Principal Verizon RISK Team Irvine, CA Ph: +1 (310) 383-4702 Wayne.lee@one.verizon. com PCI 3.0: R U Ready? James Lingle President James Lingle Consulting Highlands Ranch, CO Ph: +1 (303) 386-6806 james@jameslingle.com Building and Renovating a Better Tech Hotel Robert Lowe VP Business Development Shift4 Corporation Las Vegas, NV Ph: +1 (702) 597-2480 blowe@shift4.com Tech Talk: Security Beyond Compliance
Dan Lulich CTO Eleven Portland, OR Ph: +1 (971) 242-4855 dlulich@elevenwireless. com Tech Talk: Optimizing and Monetizing Your Guest Internet
SPEAKERS
Bruce Hicks General Manager The Alliant Group/Houston Sugar Land, TX Ph: +1 (281) 313-2200 bruce.hicks@thealliantgroup.com Disaster Simulation
Phillip Maltin Partner Gordon & Rees LLP Los Angeles, CA Ph: +1 (310) 463-4316 phillipmaltin@yahoo.com Recognizing Ethical Dilemmas: Where's the Line? Ken Marold Head of Innovations Monscierge Oklahoma City, OK Ph: +1 (405) 602-0660 x7008 ken.marold@monscierge.com Tech Talk: Gamifying Staff Performance to Improve the Guest Experience John Marshall CEO AirWatch by VMware Atlanta, GA Ph: +1 (404) 478-7500 JustinGrimsley@airwatch.com Managing BYOD In Your Corporate Environment Tech Talk: Mobile Security Sean Mathena Managing Consultant Trust Wave Sachse, TX Ph: +1 (214) 315-2649 smathena@trustwave.com PCI 3.0: R U Ready?
HITEC 2014 49
SPEAKERS
Douglas Merrill Professional Speaker The Lavin Agency Toronto, Ph: +1 (800) 265-4870 PRasbach@thelavinagency.com Opening Keynote: Place Your Security Efforts Toward the Real Risks Allison Morris, CHTP Corporate Director of IT American Casino & Entertainment Properties LLC Las Vegas, NV Ph: (702) 219-4880 Allison.Morris@ACEPLLC.com Birds of a Feather Greg Murtha President & CEO XplorIT Incline Village, NV Ph: +1 (775) 298-2690 Greg@XplorIT.com Tech Talk: Emerging Trends in Immersive Media Eric O'Neill Professional Speaker American Program Bureau Newton, MA Ph: +1 (617) 614-1600 Closing Keynote: Corporate Security: The Top 10 Things You Should Be Doing to Secure Your Company Jeffrey Parker, CHTP Chief Funologist\ VP of Technology Stout Street Hospitality Denver, CO Ph: +1 (303) 351-1649 jparker@stoutstreethospitality.com PCI 3.0: R U Ready? Mobility and Your Guests
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Valyn Perini Senior Vice President Kalibri Labs Acton, MA Ph: +1 (978) 635-3721 valyn@kalibrilabs.com Distribution and Disruption: The New Normal in Hospitality Big Data: Making it Work for Hotels AND Guests
Andrew Rubinacci VP, Distribution & Intermediary Sales InterContinental Hotels Group Atlanta, GA Ph: +1 (770) 604-2192 andrew.rubinacci@ihg.com Distribution and Disruption: The New Normal in Hospitality
Darrin R. Pinkham, CHTP CTO Highgate Hotels New York, NY Ph: +1 (212) 707-5020 dpinkham@highgate.com Futuristic Technology
Christopher Ruff CEO UIEvolution, Inc. Kirkland, WA Ph: +1 (425) 460-0860 cruff@uievolution.com Tech Talk: Creativity + Innovation = Increased Brand and Revenue
Terry Price, CHAE, CHTP, CPA VP, Product Management Cenium Weaverville, NC Ph: +1 (877) 623-6486 Terry.Price@cenium.com Tech Talk: ERP in Hospitality Terence Ronson Managing Director Pertlink Limited Stanley, HKSAR Ph: 85294680848 terence@pertlink.net Guestroom Technology What Do Guests Really Want and What Should They Want
Matthew Seim SVP, Information Technology Sage Hospitality Denver, CO Ph: +1 (303) 405-8391 matt.seim@sagehospitality.com Mobility and Your Guests Niraj Shah CEO Eventgrid.com Dunellen, NJ Ph: +1 (908) 616-3168 niraj@eventgrid.com Tech Talk: Location-Based Application iBeacon: The New Opportunity in Mobile Guest Service & Engagement Kris Shoemaker, CMA, CGFO, CHAE, CHTP, CPFIM CFO Orange County Convention Center Orlando, FL Ph: +1 (407) 685-9827 kristopher.shoemaker@ocfl.net CHAE Review
Ellen Taylor Director of Sales BirchStreet Systems Newport Beach, CA Ph: +1 (949) 567-7031 etaylor@birchstreet.net Tech Talk: Using Technology to Reduce Operational Expenses
Kathy Spellacy IT Project Manager White Lodging Merrillville, IN Ph: +1 (904) 429-7054 kspellacy@whitelodging. com Bandwidth: Is Enough Ever Enough?
Michael Toedt CEO Toedt, Dr. Selk & Coll. GmbH Munich Ph: 49 89 18935690 michael.toedt@ts-and-c.com Big Data: Making it Work for Hotels AND Guests
Ayikudy Srikanth Chief Technology Officer Passkey, Now A Part of Lanyon Waltham, MA Ph: +1 (781) 373-4109 sayikudy@passkey.com DRM in the Cloud: A New Approach to Disaster Recovery Martin Stanton CIO Destination Hotels & Resorts Edgewood, CO Ph: +1 (303) 268-6832 mstanto@destinationhotels.com CIO vs. CMO Ronald W. Strecker, CHAE,CHTP CFO Al J. Schneider Co. Louisville, KY Ph: (502) 569-4472 rstrecker@ajshotels.com The Mission of Motion: Priorities for Enterprise Mobility CIO vs. CMO
Richard Tudgay VP Technology Omni Hotels & Resorts Irving, TX Ph: +1 (972) 871-5544 richard@omnihotells.com Making Your Vendor Relationships Work Non-techies Town Hall Meeting Tanya Venegas, MBA Executive Director & HFTP Fellow University of Houston Houston, TX Ph: +1 (713) 743-1839 Email: tvenegas@central.uh.edu Tech Talk: Update on the HFTP Global Hospitality Accounting Common Practices Dan Verkuehlen Hotel Technology Manager TMI Hospitality Fargo, ND Ph: (701) 639-5935 dan.verkuehlen@tmihospitality.com Bandwidth: Is Enough Ever Enough?
Ted Watson Dir Global Hospitality Solutions Ruckus Wireless Dover, NH Ph: +1 (603) 781-1092 ted.watson@ruckuswireless.com Wrangling Wi-Fi: Making Sense of the Latest Options
SPEAKERS
Richard Siegel President & Publisher Hospitality Upgrade Roswell, GA Ph: +1 (678) 802-5301 rich@hospitalityupgrade. com CIO vs. CMO
Susan Weigel Vice President Revenue Management & Distribution Denihan Hospitality New York, NY Ph: +1 (212) 465-3682 susan.weigel@denihan.com Distribution and Disruption: The New Normal in Hospitality Jeffrey Weiland Sr Sales Manager, Hospitality Samsung Electronics Ridgefield Park, NJ Jweiland@sea.samsung. com Futuristic Technology Josh Weiss VP, Brands & Guest Technology Hilton Worldwide Mc Lean, VA Ph: +1 (703) 883-5736 josh.weiss@hilton.com Guestroom Technology What Do Guests Really Want and What Should They Want Paul Wood VP Revenue Management Greenwood Hospitality Group Greenwood Village, CO Ph: +1 (720) 310-2029 pwood@greenwoodhospitality.com Reputation Management - To Be or Not to Be (In Control)
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Exhibitors-At-a-Glance 22MILES Wayfinding................................1643 360Leo.....................................................1261 Abacus 21................................................1723 Acenonyx...................................................127 Acentic Inc...............................................1543 Acutek Solutions......................................1631 Adaco.........................................................605 ADTRAN...................................................1731 AEI Communications Corp........................1335 Agilysys, Inc..............................................1119 Air2Data, HSIA...........................................959 AirWatch by VMware...............................1319 Alcatel-Lucent USA Inc.............................1635 Allin Interactive..........................................113 AllView Networks....................................1730 American Hotel & Lodging Educational Institute............................202 Anand Systems..........................................642 Anevia........................................................538 Aptech Computer Systems, Inc............ 501 Archelon Enclosures.................................1656 Aruba Networks.......................................1404 Asian Media & Marketing Group...............126 AT&T..........................................................235 Attendance on Demand, Inc.....................1349 at-visions...................................................535 ATX Networks..........................................1340 AutoClerk Inc.............................................141 Avaya.........................................................252 AVPM.......................................................1435 Axxess Industries Inc................................1419 B4Checkin Ltd............................................536 Bank of America Merchant Services.........1428 Bartech Systems International.................1025 BirchStreet Systems....................................849 Bittel Americas.........................................1445 Blueprint RF...............................................219 Book4Time Inc..........................................1303 Booker........................................................114 Bowers & Wilkins.......................................534 Brandstand Products..................................531 Broadband Hospitality.............................1301 Broadvine*........................................ 1649 Bulk TV & Internet......................................749 CallTek Center International, Inc..............1330 Card Scanning Solutions Inc.....................1558 Cardola Ltd..............................................1721 CCI Systems.............................................1412 Celadon, Inc.............................................1749 Celayix Software......................................1421 Cendyn/ONE.............................................1135 Cenetic.......................................................544 Cenium......................................................635 Cetis, Inc...................................................1405 Charter Business........................................449 CheckMate.................................................122
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ChefTec/Culinary Software Services............326 Chetu Inc..................................................1423 Cisco Systems.................................... 1126 Clairvoyix.................................................1605 Cleverdis............................................ 1456 Cloud 9 Mobility......................................1658 Coalfire....................................................1408 Comcast Business*..................................1141 Connect Call Global, LLC..................... 757 Control4...................................................1334 Cornell School of Hotel Administration.................... 1727 Corning....................................................1557 Cotell International Limited.....................1457 Cox Business..............................................419 Crestron Electronics, Inc...........................1413 CSI globalVCard paysystems......................311 CSS Hotel Systems...................................1124 Cvent.......................................................1361 Cybage Software Inc........................... 422 Danmagi..................................................1752 Data Plus Hospitality Solutions................1206 Datatrend Technologies, Inc.......................856 Datavision Technologies, Inc.............. 1227 Deep Blue Communications.......................323 Digital Alchemy..........................................249 DigiValet..................................................1501 DIRECTV.....................................................841 DISH...........................................................241 Display Systems International, Inc............1518 Dometic.....................................................761 Duetto......................................................1726 DuVoice Corporation..................................328 EarthBend Distribution...............................149 Edge Communications.............................1755 Elavon........................................................611 Electric Mirror..........................................1144 Electro-Media Design, Ltd................. 1045 Eleven*....................................................1441 Elfiq Networks...........................................640 Encore Event Technologies.........................206 Eng Infotech.............................................1653 Engineered Lifestyles...............................1353 Enseo, Inc.................................................1110 Entertainment Solutions...........................1343 EthoStream................................................858 Evention...................................................1211 Evolve Guest Controls................................429 eZee Technosys, PVT Ltd...........................1753 Falcon IP/Complete..................................1549 FCS.............................................................409 Fingi Inc....................................................1601 Flip.to.........................................................130 Flyte Systems...........................................1235 FOOD-TRAK.............................................1109 Four Winds Interactive.............................1509
Galaxy Hotel Systems...............................1105 G-LINK.....................................................1041 GoConcierge............................................1312 Goodman Co., LP-Amana PTAC Sales.........231 Gossamer Networks...................................154 Ground Labs.............................................1541 Guest Direct...............................................655 GuestDriven.............................................1750 Guest-tek...................................................209 Guestware..................................................519 HandHeld Hospitality.................................225 Harman International.................................248 HeadsUp FD...............................................961 Hear My Lips............................................1522 HeBS Digital...............................................442 Hospitality Financial and Technology Professionals (HFTP)............................ 455 Hisense USA.............................................1559 Homisco, Inc.............................................1358 Hospitality Technical Services...................1248 Hospitality Technology Magazine.............1554 Hospitality Upgrade.......................... 1640 Hospitality WiFi........................................1719 hospitalityPulse........................................1058 Hotel Business Magazine...........................151 Hotel Internet Services.............................1040 Hotel Management....................................152 Hotel News Now........................................250 hotel SystemsPro......................................1151 HotelEXPERT..............................................506 Hotelogix...................................................229 HOTELS Magazine....................................1737 Hoteza.....................................................1542 Hotwire Communications.........................1354 HTNG.......................................................1149 iDashboards...............................................224 IDScan.net..................................................148 iLuv Creative Technology..........................1454 Immersion Companies...............................349 Indra..........................................................643 Infor*.................................................. 701 Info-Tech Research Group........................1741 InfoValue Computing, Inc.........................1213 Ingenico.....................................................118 INNCOM by Honeywell............................1201 InnLink / Trust International.....................1326 innRoad............................................. 1360 Intelity......................................................1529 Intellicheck Mobilisa..................................153 Intello Technologies Inc..............................527 Interactive Sites.........................................259 INTEREL.....................................................335 InvoTech Systems, Inc.................................240 IQWare Inc.................................................619 iRiS Software Systems Ltd..........................741
Page Head iTesso-Enterprise Lodging Systems... 1449 JANUS Displays..........................................727 Jive Communications...............................1560 Jonas Club Management and clubsystems group..............................1108 Just In Time Communications.....................755 KABA ILCO SAFLOK....................................513 Knowcross..................................................305 KOR Systems..............................................439 Kronos......................................................1629 Kube Systems.............................................156 LEIGHTRONIX, INC.....................................754 LG Electronics USA, Inc..............................819 LOCATEL..................................................1254 LODGING Media.................................. 142 Lodging Technology.................................1660 Logiclink, Inc............................................1619 LPA Systems.............................................1724 Lynx Broadband.........................................542 M3 Accounting & Analytics......................1622 Maclocks..................................................1359 MagTek, Inc................................................420 Matrix Telecom.........................................1521 MCOM Media Communications...............1342 Meetings Maker.........................................440 Megasys Hospitality Solutions.................1625 Merchant Link...................................... 626 Meru Networks..........................................329 Metropolis Technologies, Inc......................630 MICROS Systems, Inc..................................709 Milestone Internet Marketing, Inc..............644 Mitel Corporation......................................355 Miwa Lock Co., Ltd...................................1140 Mobile Simple..........................................1751 Monscierge, Inc........................................1061 Moreton Bay Technology Pty. Ltd...............407 Motorola Solutions....................................756 MSI (Multi-Systems Inc.).................... 1019 Multicom, Inc...........................................1618 my HotelApp..............................................150 NationalLink.............................................1739 NAVIS.......................................................1329 nCLOSE-POSenclosures.com.......................854 NEC Corporation of America......................827 Neudesic....................................................657 Nevotek.....................................................112 Newmarket International, Inc.....................901 Nomadix..................................................1327 Nor1 Inc...................................................1607 NORTHWIND - Maestro Property Management System...................... 719 One Safe Place Media Corp........................541 Onity........................................................1113 OpenWays................................................1209 Optii Solutions.........................................1555 PalVision (Singapore) Pte Ltd.....................424
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All exhibitors listed in purple are HITEC 2014 Sponsors. * Read more about this company in the Technology Guide starting on page 55.
PAR Springer-Miller Systems, Inc....... 1219 PAS............................................................418 Passkey, Now A Part of Lanyon.......... 1129 Percipia....................................................1400 PhoneSuite.................................................413 Phybridge.................................................1259 Pico Digital.................................................324 Pinnacle Communications........................1114 Planet Payment..........................................525 PrinterOn.................................................1308 ProfitSword......................................... 941 Quadriga Worldwide..................................119 Rainmaker................................................1310 RCN Business Services...............................129 ReactorNet Technologies..........................1743 RedRock Software....................................1603 Resort Data Processing............................1204 ResortSuite.................................................507 Revinate...................................................1620 Roam Boost...............................................343 RoamingAround.........................................345 RoomKey PMS............................................145 RoomNetTV..............................................1452 Ruckus Wireless.......................................1155 Runtriz.....................................................1713 Safety NetAccess, Inc...............................1059 Salto Systems Inc.......................................835 Samsung Electronics............................ 949 Sceptre Hospitality Resources....................549 Schneider Electric.....................................1523 SecurityMetrics..........................................131 Select-TV-Solutions..................................1458 Sertifi eSignatures....................................1556 Shift4 Corporation............................. 1535 SIHOT Hotel Management Software...........255 Single Digits...............................................945 SiteMinder.................................................443 SIX Payment Services.................................543 SkyTouch Technology.................................201 SkyWire Inc................................................144 Smart Hospitality.....................................1715 Social Tables.............................................1651 SONIFI Solutions, Inc..................................811 Sonu Satellite...........................................1128 Sovee.................................................. 226 Squirrel Systems.........................................624 Status Solutions.........................................125 StayNTouch Inc...........................................124 Sunray......................................................1426 Swisscom Hospitality Services..................1035 Systems Associates, Inc..............................134 Systems Design & Development, Inc. (SDD)..................1013 TAC/The Assistant Company.......................319 Tangerine Global........................................228 TE Connectivity..........................................435
TeleAdapt Inc...........................................1309 Telecom Brokerage, Inc.............................1351 Telkonet, Inc...............................................855 Tenerum...................................................1725 The Eric Ryan Corp...................................1241 Tidel Engineering L.P..................................325 TigerTMS Ltd..............................................935 Time Warner Cable Business Class.............135 TrackIT LLC/ RHR Sytems, Inc....................1031 Transworld Services..................................1448 TravelClick, Inc.........................................1009 Trustwave...................................................204 TTI Technologies.......................................1313 Twisted Pair Solutions................................341 UIEvolution, Inc..........................................649 Unify GmbH Co. KG..................................1520 Uniguest..................................................1613 Untangle..................................................1450 USA TODAY..............................................1414 ValuePoint Networks................................1315 Vecima Networks.......................................138 Venture Telecom LLC................................1252 Venza Group, Inc................................ 330 Verdant Environmental Technologies Inc.................................1249 Verian......................................................1735 VeriFone, Inc.............................................1443 Verizon.....................................................1355 Vertical Booking.........................................128 Viggo SNTV..............................................1255 VingCard Elsafe..........................................401 Vision Technologies....................................140 Vocera Communications..........................1243 Voxer........................................................1410 Voxx Accessories Corporation....................143 VTech Hotel Phones.................................1429 Wanaport, Inc...........................................1455 WebRezPro Property Management System................................................1519 Wifi-soft Solutions...................................1729 Windstream...............................................805 Winncom Technologies.............................1644 Wireless Watchdogs.................................1545 World Cinema, Inc......................................627 Worldpay.................................................1257 Xirrus.......................................................1357 Xpodigital................................................1524 y!kes........................................................1158 Yellow Dog Software..................................200 ZDirect, Inc.................................................735 Zhone Technologies Inc............................1029
HITEC 2014 53
2014 exhibit hall floor plan
The floor plan is sponsored by Broadvine, Booth #1649
technology guide
Broadvine Booth #1649 www.broadvine.com
Broadvine — Business Intelligence Solutions Broadvine (previously Alloso Technologies) is revolutionizing the landscape of the Hospitality Industry with a suite of cloud based applications, for all financial reporting, budget and forecasting tools, property expense management, and third party analytics for STR, GSS, Salt and travel/social media trending. This Suite of Cloud based applications or “modules” is called Portfolio One™, and is powered by SOPHIA™, Broadvine’s proprietary Business Intelligence platform, that provides a true “Cognitive” Business Intelligence experience. Portfolio One™ Suite Broadvine’s Portfolio One™ Suite of application modules delivers the Hospitality Industry’s most intuitive, flexible, and affordable collection of business intelligence solutions. These independent but connected application modules, all collect data from internal and external sources to provide actionable information to the appropriate individual, thus unlocking data knowledge or what we call “Property Intelligence". Portfolio One™ Solution Modules These modules provide Daily/Flash reconciliation, Budget and Forecasting tools, Custom Reporting Engine, Expense AP Work Flow, and a host of other operational information management functions like, Score Power, Labor Analytics, Tax management, and KPI Dashboards for the web and mobile devices. SOPHIA™ — Broadvine’s Cognitive BI Platform At the core of our proprietary data architecture, sits a Cognitive Business Intelligence Engine, we call SOPHIA™, which is the Greek word for Wisdom. This business intelligence core is the DNA of the Portfolio One™ Application Suite. SOPHIA™’s BI core, allows for the first time, true visibility into what happened in the past, what is happening now, and most importantly what will happen in the future.
Today’s travelers demand much more from their in-room entertainment. Comcast Business serves the hospitality industry with advanced data, video and voice solutions that enable hotels to deliver a superior guest experience, while also managing overhead costs.
Comcast Business
Our broad portfolio of services are built specifically for hotels, and our high-performance network and enterprise support teams make us uniquely qualified to meet the rigorous demands of the hospitality industry.
Booth #1141 business.comcast.com/ hospitality
Comcast Business Hospitality Ethernet provides fast and reliable network connectivity, with speeds that scale up to 10Gbps. We also offer a range of Hospitality Internet packages to address hotel’s bandwidth needs. Two modems are provided so backoffice needs are not impacted by guest usage. Hospitality HD TV provides guests with quality HD video service, with the very best in sports, news and entertainment programming. We also offer Hospitality VoiceEdge, a cloud-based hosted voice solution that can help hotels maximize their phone capabilities over Comcast’s advanced IP network. All of these scalable services are delivered over our diverse, private network. Comcast Business also offers 24×7 enterprise support.
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HITEC 2014 Special Advertising Section
Eleven powers the online guest experience with two core software products, ElevenOS and ElevenGC, both of which run on the Eleven platform. ElevenOS — Guest Internet Management: ElevenOS is the only cloud-based, hotel Internet platform that manages the guest experience across multiple devices, locations, and network service providers. ElevenOS gives hoteliers and network providers complete control through unique branding capabilities and service offerings such as tiered bandwidth, usage times, and more. High performance guest Internet is the industry’s most requested amenity — top hotel brands and management companies rely on ElevenOS to ensure guest satisfaction.
Eleven Wireless, Inc. Booth #1441 www.elevenwireless.com
ElevenGC — Five Star Guest Computing: ElevenGC’s guest computing solutions meet the needs of both travelers and hoteliers with flexible options for business centers, lobbies, suites, club lounges and more. Offering the industry’s most comprehensive equipment lineup, hoteliers can choose from Lenovo or HP computers running Windows 8 or Apple Macs running both Mac OS and Windows. Enterprise grade printers and multi-function devices are also available. Guest usage options range from complimentary to fee-based for those hotels looking to drive significant revenue with little to no investment. Experience Counts: Founded in 2002, Eleven’s technology now reaches more than 6 million guests every month. Both ElevenOS and ElevenGC provide powerful revenue management tools allowing hotels to remain competitive while adding incremental revenue to offset their guest technology investment. Eleven has rapidly become hospitality’s guest technology standard and is utilized by nearly all major hotel brands and leading boutique properties.
Infor Hospitality is designed to address the specialized requirements of hotels, resorts and casinos. With a full suite of financial and operations applications that allow your employees to focus on improving guest service and enhancing your bottom line. In the competitive hospitality industry, you need every advantage to decrease costs, improve profits, grow your business and keep your guests coming back for more. To do so, you need a technology partner that understands your business and can deliver globally innovative solutions. Like many hospitality companies, yours probably has a technology system that delivers front-of-the-house property management system (PMS) data, but doesn’t combine that data with back-of-the-house financial information for reporting. As a result, you manage your plans, budgets and forecasts with a time-consuming, error-prone collection of spreadsheets, or try to get a generic financial management system to fit your hospitality requirements. To make better decisions and drive more revenue, you need to connect your hospitality-specific strategy and plans to your frontand back-office systems, and to do that, you need multi-departmental hotel software that touches every area of your business, whether it’s your financial and asset team; central reservations or corporate office; on-property operations; sales, marketing and loyalty team; maintenance group; or coordinators of labor and staffing schedules. Change the way you work. Streamline your operations, centralize your processes, and increase your bookings with Infor, the world’s largest software company with a commitment to the hotel industry. Visit us at booth 701 to learn more.
Infor Hospitality Booth #701 www.infor.com/hospitality/
Special Advertising Section
HITEC 2014 57
Exhibitors | Company Listing 22MILES Wayfinding .........................1643 Ph: 408-837-0589 info@22miles.com www.22miles.com Digital Signage Internet Content Kiosks/Self Serve Mobile Applications TV Content/Interactive TV/IPTV
Acentic Inc ........................................1543 Ph: 301-354-5057 info.americas@acentic.com www.acentic.com Broadband Digital Signage HSIA/Installation Network Management TV Content/Interactive TV/IPTV
360Leo ..............................................1261 Ph: 416-214-1666 doliver@360vox.com www.360Leo.com Cloud Computing Managed Network Services Market Intelligence Network Management TV Content/Interactive TV/IPTV
Acutek Solutions ..............................1631 Ph: 919-228-8357 info@acuteksolutions.com www.acuteksolutions.com Cloud Computing Housekeeping/Room Service Alerts HSIA/Installation In-room Controls – HVAC/Lights/etc TV Content/Interactive TV/IPTV
Abacus 21 .........................................1723 Ph: 800-544-7310 sales@abacus21.com www.Abacus21.com Golf/Ski Management Inventory/Purchasing Menu/Recipe Creation/Analysis POS Spa Management
Adaco .................................................605 Ph: 203-838-3700 steve@adaco.com www.adaco.com Cloud Computing HR, Time and Labor Management Inventory Control Inventory/Purchasing Mobile Applications
Acenonyx ............................................127 Ph: 888-434-1119 sales@acenonyx.com www.acenonyx.com Housekeeping Automation Housekeeping/Room Service Alerts Kiosks/Self Serve Mobile Applications
ADTRAN ............................................1731 Ph: 800-9ADTRAN info@adtran.com www.adtran.com Cloud Computing HSIA/Installation Outsourced IT services VOIP Wi-Fi
HITEC 2014 Exhibit Supporters
AEI Communications Corp. ...............1335 Ph: 650-552-9416 info@aeicommunications.com www.aeicommunications.com Analog Phones IP Phones VOIP Agilysys, Inc. .....................................1119 Ph: 770-810-7949 daniel.strother@agilysys.com www.agilysys.com HR, Time and Labor Management Inventory/Purchasing Mobile Applications PMS POS Air2Data, HSIA ....................................959 Ph: 435-723-2020 s.peck@air2data.com www.air2data.com Credit Card & Payment Systems HSIA/Installation IT Outsourcing/Consulting Network Management Wi-Fi AirWatch by VMware ........................1319 Ph: 404-478-7500 sales@air-watch.com www.air-watch.com Cloud Computing Document Management Internet Content Mobile Applications Network Security
Companies listed in purple are HITEC 2014 sponsors.
The HITEC Exhibit Supporter package is designed to give HITEC supporting suppliers a way to be a part of the show after exhibit space sold out. Thank you to the participating companies for their support of HITEC and investment in the hospitality technology industry.
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Above Property Ph: 239-263-7406 info@aboveproperty.com www.aboveproperty.com
New Voice Americas, Inc. Ph: 888-201-1684 sales@NewVoiceAmericas.com www.NewVoiceAmericas.com
DAPage, LLC Ph: 678-318-2680 sales@dapage.net www.dapage.net
The SmarTV Company Ph: 614-890-6090 inquiry@getsmartv.com www.getsmartv.com
HITEC 2014
VeloCloud, Inc. Ph: 408-768-1786 contact@velocloud.com www.velocloud.com
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HITEC 2014 59
COMPANY LISTING
Companies listed in purple are HITEC 2014 sponsors.
Alcatel-Lucent USA Inc. ....................1635 ruth.killeen@alcatel-lucent.com www.enterprise.alcatel-lucent.com Cloud Computing Digital Signage Emergency Management Guest Management /CRM/Loyalty Managed Network Services
Archelon Enclosures .........................1656 Ph: 619-742-2062 dbesmer@archelonenclosures.com www.archelonenclosures.com Guest Business Centers Kiosks/Self Serve Mobile Applications POS
Allin Interactive ..................................113 Ph: 954-630-1020 InteractiveSales@Allin.com www.allin.com Mobile Applications TV Content/Interactive TV/IPTV TV Equipment Wireless Communications
Aruba Networks ...............................1404 Ph: 408-227-4500 info@arubanetworks.com www.arubanetworks.com Data/Credit Card Security Guest Management /CRM/Loyalty Guest Response/Guest Service/ Guest Satisfaction Internal Infrastructure Mobile Applications Multi Property Management Network Management Network Security Wi-Fi Wireless Communications
AllView Networks .............................1730 Ph: 888-982-8489 info@AllViewNetworks.com www.AllViewNetworks.com Advertising Specialties Internet Content TV Content/Interactive TV/IPTV Website Development/Design Wi-Fi American Hotel & Lodging Educational Institute ..........................202 Ph: 407-999-8100 www.ahlei.org Training Anand Systems ...................................642 Ph: 800-431-4786 info@anandsystems.com www.AnandSystems.com Booking Engines HMS (Combined PMS & CRS) Multi Property Management PMS POS Anevia ................................................538 www.anevia-group.com Cloud Computing TV Content/Interactive TV/IPTV Aptech Computer Systems, Inc. ..........501 Ph: 800-245-0720 vueinfo@aptech-inc.com www.aptech-inc.com Accounting/Finance Budgeting/Forecasting Business Intelligence/Data Warehouse ERP/Accounting System Multi Property Management
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HITEC 2014
Asian Media & Marketing Group ........126 www.amg.biz Advertising Specialties AT&T ...................................................235 www.business.att.com/enterprise/Family/ mobility-services/enhanced-push-to-talk/ Wireless Communications Attendance on Demand, Inc. ............1349 Ph: 800-465-9980 jasonm@attendanceondemand.com www.attendanceondemand.com Budgeting/Forecasting Cloud Computing HR, Time and Labor Management Mobile Applications at-visions ............................................535 Ph: 323-800-2051 contact@at-visions.com www.at-visions.com Digital Signage HSIA/Installation In-room Controls – HVAC/Lights/etc Mobile Applications TV Content/Interactive TV/IPTV ATX Networks ...................................1340 Ph: 814-502-5409 tbuck@atxnetworks.com www.atxnetworks.com Broadband Digital Signage TV Content/Interactive TV/IPTV TV Equipment
AutoClerk Inc. .....................................141 Ph: 925-284-1005 sales@autoclerk.com Avaya ..................................................252 Ph: 678-421-5073 rasuttles@avaya.com www.avaya.com/usa/about-avaya Cloud-based PBX IP Phones Network Management Network Security Video/Teleconferencing AVPM ................................................1435 Ph: 954-636-4831 ken@avpmi.com www.AVPMi.com Guest Response/Guest Service/Guest Satisfaction Housekeeping Automation Luggage Control Parking Technology/Access Control POS Axxess Industries Inc. .......................1419 Ph: 866-680-2457 administration@axxind.com www.axxind.com Energy Management/Conservation Housekeeping Automation Housekeeping/Room Service Alerts In-room Controls – HVAC/Lights/etc Wireless Communications B4Checkin Ltd. ....................................536 Ph: 902-423-3001 greg@b4checkin.com www.b4checkin.com Channel Management Computer Reservation Systems (CRS/Distribution) Global Distribution Systems (GDS) Guest Response/Guest Service/ Guest Satisfaction Pre/Post Stay E-Marketing Bank of America Merchant Services .1428 tellmore@bankofamericamerchant.com www.merch.bankofamerica.com Credit Card & Payment Systems Data/Credit Card Security Bartech Systems International .........1025 Ph: 702-369-5550 bruno@bartech.com www.bartech.com Automated Refreshment Centers
Broadband Hospitality .....................1301 Ph: 330-629-8848 cweingart@broadbandhospitality.com www.broadbandhospitality.com Broadband HSIA/Installation TV Content/Interactive TV/IPTV TV Equipment Wi-Fi
Bittel Americas .................................1445 Ph: 888-924-8835 sales@bittelamericas.com www.bittelamericas.com Analog Phones Connectivity Panels/Charging Stations IP Phones Mobile Applications Radios & Music Systems Blueprint RF ........................................219 www.blueprintrf.com Kiosks/Self Serve Network Management Wi-Fi
Broadvine .........................................1649 Ph: 919-792-1619 rchoplin@broadvine.com www.broadvine.com Accounting/Finance Budgeting/Forecasting Business Intelligence/Data Warehouse Cloud Computing ERP/Accounting System Guest Response/Guest Service/ Guest Satisfaction Market Intelligence Mobile Applications PMS Revenue/Yield Management
Book4Time Inc. .................................1303 Ph: 905-752-2588 sales@book4time.com www.book4time.com Booking Engines Guest Management /CRM/Loyalty Inventory/Purchasing POS Spa Management
Bulk TV & Internet ..............................749 Ph: 888-970-0688 sales@bulktv.com www.bulktv.com HSIA/Installation TV Content/Interactive TV/IPTV TV Equipment VOIP Wi-Fi
Booker ................................................114 Ph: 866-966-9798 www.booker.com Itinerary/Activities Management Social Media Spa Management
CallTek Center International, Inc. .....1330 Ph: 949-268-9128 sales@calltekcenter.com www.calltekcenter.com IT Outsourcing/Consulting Network Management Outsourced IT services Spa Management Wi-Fi
Bowers & Wilkins ................................534 Ph: 978-357-0442 agagliardi@bwgroupusa.com www.bowers-wilkins.com Radios & Music Systems Brandstand Products ..........................531 Ph: 972-388-1450 jen@brandstand.com www.brandstand.com Connectivity Panels/Charging Stations Radios & Music Systems
Card Scanning Solutions Inc. ............1558 Ph: 213-867-2622 gmuranaga@card-reader.com www.card-reader.com Casino Management Guest Management /CRM/Loyalty Kiosks/Self Serve Mobile Applications Timeshare/Condo/Membership Management
Cardola Ltd. ......................................1721 Ph: 519-342-6632 sales@cardola.com www.cardola.com Itinerary/Activities Management Mobile Applications CCI Systems ......................................1412 Ph: 800-338-9299 info@ccisystems.com www.ccisystems.com/industries/hospitality.php Cloud-based PBX Managed Network Services Network Management VOIP Wi-Fi
COMPANY LISTING
BirchStreet Systems ............................849 Ph: 949-567-7081 lmceachern@birchstreet.net www.birchstreetsystems.com Accounting/Finance Inventory Control Inventory/Purchasing Menu/Recipe Creation/Analysis Procurement Systems
Celadon, Inc. .....................................1749 Ph: 415-472-1177 mgriswold@celadon.com www.celadon.com In-room Controls – HVAC/Lights/etc TV Content/Interactive TV/IPTV TV Equipment Celayix Software ..............................1421 Ph: 604-683-7669 educate@celayix.com www.celayix.com/ Casino Management Cloud Computing HR, Time and Labor Management Cendyn/ONE ......................................1135 Ph: 855-795-4832 connect@cendynONE.com www.cendynONE.com Advertising Specialties Business Intelligence/Data Warehouse Cloud Computing Guest Management /CRM/Loyalty Guest Response/Guest Service/ Guest Satisfaction Internet Content Pre/Post Stay e-Marketing Market Intelligence Social Media Website Development/Design Cenetic ................................................544 Ph: 513-322-4188 nwright@cenetic.com www.cenetic.com Booking Engines Pre/Post Stay E-Marketing Spa Management Timeshare/Condo/Membership Management Website Development/Design
HITEC 2014 61
COMPANY LISTING
Companies listed in purple are HITEC 2014 sponsors.
Cenium ...............................................635 Ph: 877-623-6486 sales@cenium.com www.cenium.com Computer Reservation Systems (CRS/Distribution) ERP/Accounting System Golf/Ski Management Guest Management /CRM/Loyalty HMS (Combined PMS & CRS) Mobile Applications Multi Property Management PMS POS Spa Management Cetis, Inc. ..........................................1405 Ph: 719-638-8821 info@cetisgroup.com www.cetisgroup.com Analog Phones In-room Controls – HVAC/Lights/etc IP Phones VOIP Wi-Fi Charter Business .................................449 Ph: 626-221-4151 greg.miller@charter.com www.charterbusiness.com Disaster Recovery Managed Network Services Network Management TV Content/Interactive TV/IPTV Wi-Fi CheckMate ..........................................122 Ph: 888-997-2432 info@checkmate.io www.checkmate.io Guest Management /CRM/Loyalty Guest Response/Guest Service/ Guest Satisfaction Mobile Applications Social Media ChefTec/Culinary Software Services ...326 Ph: 303-447-3334 marketing@culinarysoftware.com www.ChefTec.com Inventory Control Inventory/Purchasing Menu/Recipe Creation/Analysis Mobile Applications
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HITEC 2014
Chetu Inc. ..........................................1423 Ph: 954-342-5676 shows@chetu.com www.chetu.com Booking Engines Business Intelligence/Data Warehouse Digital Signage Kiosks/Self Serve PMS
Connect Call Global, LLC ....................757 Ph: 855-348-1800 info@connectcallglobal.com www.connectcallglobal.com Cloud-based PBX HSIA/Installation Premise-based PBX Wi-Fi Wireless Communications
Cisco Systems ...................................1126 Ph: 800-553-6387 adimilia@cisco.com www.cisco.com/go/hospitality IP Phones Network Management Video/Teleconferencing Wi-Fi Wireless Communications
Control4 ............................................1334 Ph: 801-523-3100 gwright@control4.com www.control4.com Door Locks Energy Management/Conservation Guest Management /CRM/Loyalty Housekeeping Automation In-room Controls – HVAC/Lights/etc
Clairvoyix ..........................................1605 Ph: 877-866-8693 info@clairvoyix.com www.clairvoyix.com Business Intelligence/Data Warehouse Cloud Computing Guest Management /CRM/Loyalty Market Intelligence Timeshare/Condo/Membership Management
Cornell School of Hotel Administration ..................................1727 www.hotelschool.cornell.edu/
Cleverdis ...........................................1456 Cloud 9 Mobility ...............................1658 Ph: 925-998-9626 info@cloud9mobility.com www.cloud9mobility.com Guest Response/Guest Service/ Guest Satisfaction Itinerary/Activities Management Mobile Applications Social Media Spa Management Coalfire .............................................1408 Ph: 303-554-6333 dmclain@coalfire.com www.coalfire.com Data/Credit Card Security Comcast Business .............................1141 Ph: 877-967-4999 www.business.comcast.com/hospitality Broadband Cloud-based PBX External Bandwidth HSIA/Installation TV Content/Interactive TV/IPTV VOIP
Corning .............................................1557 Ph: 866-436-9266 www.corning.com/opcomm/nafta/en/index.aspx Wireless Communications Cotell International Limited .............1457 Cox Business .......................................419 Ph: 800-320-9206 alea.riley@cox.com www.coxbusiness.com IP Phones Premise-based PBX TV Content/Interactive TV/IPTV VOIP Wi-Fi Crestron Electronics, Inc. ..................1413 Ph: 201-767-3400 mstegmann@crestron.com www.crestron.com/Default.asp CSI globalVCard paysystems ..............311 Ph: 239-947-5169 dgerry@csicorporatecard.com www.csicorporatecard.com Accounting/Finance Credit Card & Payment Systems Data/Credit Card Security Mobile Applications CSS Hotel Systems ............................1124
Cybage Software Inc. .........................422 Ph: 91-20-66041700 shamshu@cybage.com or travel@cybage.com www.cybage.com IT Outsourcing/Consulting Outsourced IT services Website Development/Design Danmagi ...........................................1752 Ph: 457-025-2671 info@danmagi.com www.danmagi.com HSIA/Installation Network Management Outsourced IT services Wi-Fi Data Plus Hospitality Solutions ........1206 Ph: 978-888-6300 sales@dphs.com www.dphs.com Accounting/Finance Business Intelligence/Data Warehouse Cloud Computing ERP/Accounting System Inventory/Purchasing Datatrend Technologies, Inc. ..............856 Ph: 800-367-7472 lance.highum@datatrend.com www.datatrend.com HSIA/Installation Managed Network Services Wi-Fi Wireless Communications Datavision Technologies, Inc. ............1227 Ph: 954-433-3633 smarek@datavisiontech.com www.DatavisionTech.com Budgeting/Forecasting Business Intelligence/Data Warehouse Guest Management /CRM/Loyalty Revenue/Yield Management Deep Blue Communications ...............323 Ph: 518-434-4300 info@deepbluecommunications.com www.deepbluecommunications.com Network Management Wi-Fi Wireless Communications
Digital Alchemy ..................................249 Ph: 817-204-0840 Jasmine@data2gold.com www.digital-alchemy.com/ Guest Management /CRM/Loyalty Guest Response/Guest Service/ Guest Satisfaction Mobile Applications DigiValet ...........................................1501 DIRECTV ..............................................841 Ph: 800-388-2505 www.directv.com/hotels TV Content/Interactive TV/IPTV TV Equipment DISH ....................................................241 Ph: 414-388-8799 craig.snelgrove@dish.com www.dish.com/business TV Content/Interactive TV/IPTV TV Equipment Video/Teleconferencing Display Systems International, Inc. ..1518 Ph: 877-934-6884 sales@displaysystemsintl.com www.displaysystemsintl.com/ Digital Signage TV Content/Interactive TV/IPTV Dometic ..............................................761 Ph: 574-294-2511 peter.kuzyk@dometic.com www.dometic.com/hotel Automated Refreshment Centers Guest Safes In-room Controls – HVAC/Lights/etc
EarthBend Distribution .......................149 Ph: 605-789-5700 ryan.donovan@earthbend.com www.earthbend.com/national-distribution/ Call Accounting IP Phones Network Security Video/Teleconferencing Wi-Fi Edge Communications ......................1755 Ph: 866-800-4143 hwerthamer@edgecommunications.com www.edgecommunications.com Broadband Data/Credit Card Security Guest Response/Guest Service/ Guest Satisfaction Managed Network Services Network Management Network Security Premise-based PBX VOIP Wi-Fi Wireless Communications
COMPANY LISTING
Cvent ................................................1361 Ph: 703-226-3500 kwittemann@cvent.com Itinerary/Activities Management Mobile Applications
Elavon .................................................611 www.elavon.com Credit Card & Payment Systems POS Electric Mirror ..................................1144 Ph: 425-776-4946 m.welch@electricmirror.com www.electricmirror.com Audio Visual Equipment/Systems In-room Controls – HVAC/Lights/etc TV Equipment
Duetto ..............................................1726 Ph: 415-968-9389 sales@duettoresearch.com www.duettoresearch.com
Electro-Media Design, Ltd. ...............1045 Ph: 301-355-5050 mail@electro-media.com www.electro-media.com Audio Visual Equipment/Systems
DuVoice Corporation ..........................328 Ph: 425-889-9790 sales@duvoice.com www.duvoice.com Housekeeping Automation Inventory Control Multi Property Management PMS Voice Mail
Eleven ...............................................1441 Ph: 503-222-4321 sales@elevenwireless.com www.elevenwireless.com Guest Business Centers HSIA/Installation Internet Content Kiosks/Self Serve Wi-Fi
HITEC 2014 63
COMPANY LISTING
Companies listed in purple are HITEC 2014 sponsors.
Elfiq Networks ....................................640 Ph: 800-GO-ELFIQ sbronken@elfiq.com www.elfiq.com Broadband Disaster Recovery External Bandwidth HSIA/Installation Network Management
EthoStream .........................................858 Ph: 877-282-2519 sales@ethostream.com www.ethostream.com Cloud Computing HSIA/Installation Managed Network Services Wi-Fi Wireless Communications
Encore Event Technologies .................206 Ph: 847-221-3700 sales@encore-us.com www.encore-us.com Audio Visual Equipment/Systems Digital Signage Guest Business Centers HSIA/Installation IT Outsourcing/Consulting
Evention ...........................................1211 Ph: 877-273-5688 info@eventionllc.com www.eventionllc.com Accounting/Finance Cash Management HR, Time and Labor Management
Eng Infotech .....................................1653 Ph: 800-507-7336 info@enginfotech.com www.enginfotech.com Internal Infrastructure IT Outsourcing/Consulting Pre/Post Stay E-Marketing Training Engineered Lifestyles .......................1353 Ph: 707-975-1196 stoland@englifestyles.com www.englifestyles.com HSIA/Installation In-room Controls – HVAC/Lights/etc IT Outsourcing/Consulting TV Content/Interactive TV/IPTV TV Equipment Enseo, Inc. .........................................1110 Ph: 972-234-2513 sales@enseo.com www.enseo.com Audio Visual Equipment/Systems Digital Signage Emergency Management TV Content/Interactive TV/IPTV TV Equipment Entertainment Solutions ..................1343 Ph: 34911867001 tech.sales@entertainment-solutions.com www.entertainment-solutions.com Cloud Computing Digital Signage Engineering/Equipment Management Mobile Applications TV Content/Interactive TV/IPTV
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HITEC 2014
Evolve Guest Controls ........................429 Ph: 855-750-9090 www.evolvecontrols.com Cloud Computing Energy Management/Conservation Guest Response/Guest Service/ Guest Satisfaction In-room Controls – HVAC/Lights/etc Wireless Communications eZee Technosys, PVT Ltd ...................1753 Ph: 919727709911 info@ezeetechnosys.com www.ezeetechnosys.com Booking Engines Channel Management Cloud Computing Mobile Applications PMS Falcon IP/Complete ...........................1549 Ph: 573-276-5169 support@falconipcomplete.com www.falconipcomplete.com HSIA/Installation TV Content/Interactive TV/IPTV TV Equipment Wi-Fi Wireless Communications FCS ......................................................409 Ph: 678-852-5911 cris.davidson@planet1world.com www.fcscs.com Engineering/Equipment Management Guest Response/Guest Service/ Guest Satisfaction Housekeeping Automation Mobile Applications Voice Mail
Fingi Inc. ...........................................1601 Ph: 212-419-4646 info@fingi.com www.fingi.com/ Cloud-based PBX Guest Response/Guest Service/ Guest Satisfaction In-room Controls – HVAC/Lights/etc Mobile Applications TV Content/Interactive TV/IPTV Flip.to .................................................130 Ph: 817-704-3930 www.flip.to Advertising Specialties Market Intelligence Social Media Flyte Systems ....................................1235 Ph: 877-463-5983 sales@flytesystems.com www.flytesystems.com Audio Visual Equipment/Systems Cloud Computing Digital Signage Guest Business Centers Itinerary/Activities Management Kiosks/Self Serve Social Media TV Content/Interactive TV/IPTV FOOD-TRAK .......................................1109 Ph: 480-951-8011 www.foodtrak.com Cloud Computing Inventory Control Inventory/Purchasing Menu/Recipe Creation/Analysis Procurement Systems Four Winds Interactive ......................1509 Ph: 720-259-5000 sales@fourwindsinteractive.com www.fourwindsinteractive.com Digital Signage Guest Management /CRM/Loyalty Kiosks/Self Serve Mobile Applications Network Management Galaxy Hotel Systems .......................1105 Ph: 714-258-5800 sales@galaxyhotelsystems.com www.galaxyhotelsystems.com Housekeeping/Room Service Alerts Multi Property Management PMS Training
GoConcierge .....................................1312 Ph: 818-263-8993 adam@goconcierge.net www.goconcierge.net/home Guest Management /CRM/Loyalty Goodman Co., LP-Amana PTAC Sales .. 231 Ph: 800-647-2982 ptacsales@goodmanmfg.com www.amana-ptac.com Energy Management/Conservation Gossamer Networks ...........................154 Ph: 800-398-2721 bwhite@gossamernet.com www.gossamernet.com IP Phones Managed Network Services Premise-based PBX Voice Mail VOIP Ground Labs .....................................1541 Ph: 360-930-0311 enquiries@groundlabs.com www.groundlabs.com/ Credit Card & Payment Systems Data/Credit Card Security Network Security Guest Direct ........................................655 Ph: 800-332-3756 sales@customerdirect.com www.guestdirect.com Computer Reservation Systems (CRS/Distribution) Guest Management /CRM/Loyalty Guest Response/Guest Service/ Guest Satisfaction HSIA/Installation Table/Reservation/Waitlist Management GuestDriven ......................................1750 Ph: 514-843-6558 info@guestdriven.com www.guestdriven.com Business Intelligence/Data Warehouse Guest Management /CRM/Loyalty Market Intelligence Mobile Applications Social Media
Guest-tek ............................................209 Ph: 403-509-1010 info@guest-tek.com Guestware ..........................................519 Ph: 206-233-0110 sales@guestware.com www.guestware.com Business Intelligence/Data Warehouse Cloud Computing Document Management Guest Management /CRM/Loyalty Guest Response/Guest Service/ Guest Satisfaction Housekeeping Automation Housekeeping/Room Service Alerts Multi Property Management Pre/Post Stay E-Marketing Radio/Paging/SMS HandHeld Hospitality .........................225 Ph: 877-331-3777 sandi@handheldhospitality.com www.handheldhospitality.com Guest Management /CRM/Loyalty Guest Response/Guest Service/ Guest Satisfaction Itinerary/Activities Management Mobile Applications Website Development/Design Harman International .........................248 Ph: 818-893-8411 Hospitality@harman.com www.harman.com Audio Visual Equipment/Systems Connectivity Panels/Charging Stations Radio/Paging/SMS Radios & Music Systems TV Equipment HeadsUp FD ........................................961 Ph: 773-772-0912 clark@miscomputer.com www.headsupfd.com Casino Management Data/Credit Card Security Guest Response/Guest Service/ Guest Satisfaction Security Systems Hear My Lips .....................................1522 Ph: 781-354-3933 info@HearMyLips.com www.HearMyLips.com Audio Visual Equipment/Systems Digital Signage Mobile Applications TV Equipment Wi-Fi
HeBS Digital .......................................442 Ph: 212-752-8186 success@hebsdigital.com www.hebsdigital.com Advertising Specialties Budgeting/Forecasting Internet Content Social Media Website Development/Design Hospitality Financial and Technology Professionals (HFTP) ...........................455 Ph: 512-249-5333 membership@hftp.org www.hftp.org Industry Publication Related Association Training
COMPANY LISTING
G-LINK ..............................................1041 Ph: 480-464-8101 jon@ciinet.com www.glinkconnect.com/ Audio Visual Equipment/Systems Connectivity Panels/Charging Stations TV Content/Interactive TV/IPTV TV Equipment Wireless Communications
Hisense USA ......................................1559 Ph: 678-318-9060 pr@hisense-usa.com www.hisense-usa.com/ TV Equipment Homisco, Inc. .....................................1358 Ph: 800-370-8353 / 781-665-1997 sdill@homisco.com; rcontrado@homisco.com www.homisco.com Call Accounting Cloud-based PBX Guest Management /CRM/Loyalty Guest Response/Guest Service/ Guest Satisfaction Voice Mail Hospitality Technical Services ..........1248 Ph: 859-795-0464 sales@htsnow.com www.htsnow.com HSIA/Installation Wi-Fi
Hospitality Technology Magazine .....1554 Ph: 973-607-1360 lomeara@edgellmail.com www.htmagazine.com Hospitality Upgrade .........................1640 Ph: 678-802-5302 geneva@hospitalityupgrade.com www.hospitalityupgrade.com Hospitality WiFi ................................1719 Ph: 800-464-0831 sales@hospitalitywifi.com www.hospitalitywifi.com Wi-Fi Wireless Communications
HITEC 2014 65
COMPANY LISTING
Companies listed in purple are HITEC 2014 sponsors.
hospitalityPulse ................................1058 Ph: 831-316-4931 pierre@hospitalityPulse.com www.hospitalityPulse.com Cloud Computing Guest Management /CRM/Loyalty Guest Response/Guest Service/ Guest Satisfaction Inventory Control Revenue/Yield Management Hotel Business Magazine ....................151 Ph: 631-246-9300 jays@hotelbusiness.com hotelbusiness.com Hotel Internet Services .....................1040 Ph: 866-265-7575 x701 sales@hotelwifi.com www.hotelwifi.com HSIA/Installation Network Management TV Content/Interactive TV/IPTV Wi-Fi Wireless Communications Hotel Management .............................152 Ph: 609-257-3412 avaxman@questex.com hotelmanagement.net Hotel News Now .................................250 hotel SystemsPro ..............................1151 Ph: 770-303-9911 sales@hotelsystemspro.com www.hotelsystemspro.com Guest Management /CRM/Loyalty Guest Response/Guest Service/ Guest Satisfaction Revenue/Yield Management HotelEXPERT .......................................506 Ph: 212-619-4800 sales@hotelexpert.com www.hotelexpert.com Engineering/Equipment Management Guest Management /CRM/Loyalty Housekeeping Automation Hotelogix ............................................229 Ph: 214-245-4631 sales@hotelogix.com www.hotelogix.com/ Computer Reservation Systems (CRS)/ Distribution HMS (Combined PMS & CRS) Multi Property Management PMS Revenue/Yield Management
66
HITEC 2014
HOTELS Magazine .............................1737 Hoteza ..............................................1542 Ph: +358414755167 sales@hoteza.com www.hoteza.com/ Digital Signage Guest Response/Guest Service/ Guest Satisfaction HSIA/Installation Mobile Applications Hotwire Communications .................1354 Ph: 800-40-WIRED fisionstay@hotwiremail.com TV Content/Interactive TV/IPTV Wi-Fi Wireless Communications HTNG ................................................1149 Ph: 847-303-5560 info@htng.org www.htng.org Related Association iDashboards ........................................224 Ph: 248-528-7160 info1@idashboards.com www.iDashboards.com Business Intelligence/Data Warehouse IDScan.net ..........................................148 Ph: 888-430-8936 zubin@idscan.net www.IDScan.net Guest Management /CRM/Loyalty HMS (Combined PMS & CRS) Multi Property Management PMS POS iLuv Creative Technology ..................1454 Ph: 516-626-7188 park.jason@iLuv.com www.iLuv.com Radios & Music Systems Immersion Companies ........................349 Ph: 702-233-8212 mark@immersioncompanies.com www.immersioncompanies.com/ Booking Engines Cloud Computing Outsourced IT services PMS Training
Indra ...................................................643 Ph: 214-554-3851 crheams@indracompany.com www.indracompany.com/en Business Intelligence/Data Warehouse Cloud Computing Computer Reservation Systems(CRS)/ Distribution ERP/Accounting System Guest Management /CRM/Loyalty HMS (Combined PMS & CRS) Multi Property Management PMS POS Website Development/Design Infor ....................................................701 Ph: 800-260-2640 hospitality@infor.com www.infor.com/solutions/hospitality/ Accounting/Finance Budgeting/Forecasting Business Intelligence/Data Warehouse Energy Management/Conservation ERP/Accounting System Guest Management /CRM/Loyalty HMS (Combined PMS & CRS) HR, Time and Labor Management PMS Revenue/Yield Management Info-Tech Research Group ................1741 Ph: 519-432-3550 efont@infotech.com www.infotech.com/ InfoValue Computing, Inc. ................1213 Ph: 914-345-5980 webadmin@infovalue.com www.infovalue.com Digital Signage HSIA/Installation Mobile Applications TV Content/Interactive TV/IPTV Video/Teleconferencing Ingenico ..............................................118 Ph: 800-252-1140 info.us@ingenico.com www.ingenico.us Credit Card and Payment System POS
InnLink / Trust International .............1326 Ph: 615-264-8080 victoria.vanderveer@travlynx.com www.travlynx.com Booking Engines Computer Reservation Systems(CRS)/ Distribution Global Distribution Systems (GDS) Multi Property Management Website Development/Design innRoad ............................................1360 Ph: 855-INN-ROAD sales@innroad.com www.innroad.com Booking Engines Computer Reservation Systems(CRS)/ Distribution HMS (Combined PMS & CRS) PMS Revenue/Yield Management Intelity ..............................................1529 Ph: 888-REVPAR-1 ice@intelitycorp.com www.intelitycorp.com/main/ Guest Response/Guest Service/ Guest Satisfaction Housekeeping/Room Service Alerts Kiosks/Self Serve Mobile Applications TV Content/Interactive TV/IPTV Intellicheck Mobilisa ..........................153 Ph: 360-344-3233 info@ICmobile.com www.ICmobile.com Guest Management /CRM/Loyalty HMS (Combined PMS & CRS) Kiosks/Self Serve PMS POS
Intello Technologies Inc. .....................527 Ph: 888-404-6268 sales@intello.com www.intello.com Digital Signage Energy Management/Conservation HSIA/Installation Wi-Fi Interactive Sites .................................259 Ph: 480-707-1600 sales@interactivesites.com www.interactivesites.com Internet Content Mobile Applications Pre/Post Stay E-Marketing Website Development/Design INTEREL ..............................................335 www.interelme.com Energy Management/Conservation InvoTech Systems, Inc. ........................240 Ph: 818-461-9800 sales@invotech.com www.invotech.com Inventory Control Linen Control Security Systems Uniform Control IQWare Inc. .........................................619 Ph: 954-698-5151 sales@iqwareinc.com www.iqwareinc.com Guest Management /CRM/Loyalty Guest Response/Guest Service/ Guest Satisfaction PMS Revenue/Yield Management Timeshare/Condo/Membership Management iRiS Software Systems Ltd ..................741 Ph: +44 (0) 2070999242 sales@irisvalet.com www.iris.net Guest Response/Guest Service/ Guest Satisfaction In-room Controls – HVAC/Lights/etc Mobile Applications iTesso-Enterprise Lodging Systems ..1449 Ph: 404-687-0040 info@itesso.com www.itesso.com Channel Management Computer Reservation Systems(CRS)/ Distribution HMS (Combined PMS & CRS) Multi Property Management PMS
JANUS Displays ...................................727 Ph: 727-531-4000 info@janusdisplays.com www.janusdisplays.com Digital Signage Jive Communications ........................1560 Ph: 801-717-1536 nharris@getjive.com www.jive.com Call Accounting Cloud-based PBX IP Phones Voice Mail VOIP
COMPANY LISTING
INNCOM by Honeywell .....................1201 Ph: 860-739-4468 solutions@inncom.com www.inncom.com Door Locks Energy Management/Conservation Guest Safes Housekeeping Automation Housekeeping/Room Service Alerts In-room Controls – HVAC/Lights/etc Multi Property Management Network Management PMS Wireless Communications
Jonas Club Management and clubsystems group ............................1108 Ph: 905-470-4600 sales@jonasclub.com www.jonasclub.com Accounting/Finance Document Management HR, Time and Labor Management Mobile Applications Website Development/Design Just In Time Communications .............755 www.justintime.tv KABA ILCO SAFLOK .............................513 Ph: 800-999-6213 infolodging@kaba.com www.kabalodging.com Door Locks Security Systems Knowcross ..........................................305 Ph: 866-601-5669 sales@knowcross.com www.knowcross.com Guest Management /CRM/Loyalty Guest Response/Guest Service/ Guest Satisfaction Housekeeping Automation Housekeeping/Room Service Alerts Mobile Applications KOR Systems .......................................439 Ph: 877-535-7993 sales@korsystems.com www.korsystems.com HSIA/Installation Internal Infrastructure Premise-based PBX VOIP Wi-Fi
HITEC 2014 67
COMPANY LISTING
Companies listed in purple are HITEC 2014 sponsors.
Kronos ..............................................1629 Ph: 978-250-9800 www.kronos.com Budgeting/Forecasting Cloud Computing HR, Time and Labor Management Kube Systems .....................................156 Ph: 516-996-0005 davew@ramler.com www.kubesystems.com Audio Visual Equipment/Systems Connectivity Panels/Charging Stations Radios & Music Systems LEIGHTRONIX, INC ..............................754 Ph: 517-694-8000 sales@leightronix.com www.leightronix.com/ Audio Visual Equipment/Systems Channel Management Digital Signage TV Content/Interactive TV/IPTV TV Equipment LG Electronics USA, Inc. ......................819 LOCATEL ............................................1254 Ph: +33(0) 141 977 400 service.commercial@locatel.net www.locatel.net/ Mobile Applications PMS TV Content/Interactive TV/IPTV TV Equipment Wi-Fi LODGING Media .................................142 Ph: 215-321-9662 tkenevich@lodgingmagazine.com www.lodgingmagazine.com Industry Publication Lodging Technology ..........................1660 Ph: 540-362-7500 info@lodgingtechnology.com www.lodgingtechnology.com Energy Management/Conservation Logiclink, Inc. ....................................1619 Ph: 949-753-1190 rgil@logiclink.com www.logiclink.com Guest Business Centers Kiosks/Self Serve Mobile Applications Remote Guest Printing Spa Management
68
HITEC 2014
LPA Systems ......................................1724 Ph: 585-419-3900 sales@lpa.com www.lpa.com Business Intelligence/Data Warehouse Lynx Broadband ..................................542 Ph: 952-894-9590 info@lynxbroadband.com www.lynxbroadband.com Audio Visual Equipment/Systems TV Content/Interactive TV/IPTV TV Equipment M3 Accounting & Analytics ...............1622 Ph: 770-531-3730 scott@m3as.com www.M3as.com Accounting/Finance Business Intelligence/Data Warehouse Document Management HR, Time and Labor Management Multi Property Management Maclocks ...........................................1359 Ph: 512-333-1641 jk@compulocks.com www.maclocks.com Connectivity Panels/Charging Stations Kiosks/Self Serve POS MagTek, Inc. ........................................420 Ph: 562-546-6400 andy.deignan@magtek.com www.magtek.com Credit Card & Payment Systems Data/Credit Card Security Kiosks/Self Serve Mobile Applications POS Matrix Telecom .................................1521 MCOM Media Communications ........1342 Ph: 302106839454 info@mcoms.com www.mcoms.com Channel Management Digital Signage Mobile Applications TV Content/Interactive TV/IPTV TV Equipment Meetings Maker .................................440 Ph: 760-535-3700 rich.kraus@meetingsmaker.com www.meetingsmaker.com Booking Engines Computer Reservation Systems(CRS)/ Distribution Guest Business Centers Mobile Applications
Megasys Hospitality Solutions .........1625 Ph: 918-743-0100 sales@megasyshms.com www.megasyshms.com Global Distribution Systems (GDS) HMS (Combined PMS & CRS) PMS POS Merchant Link .....................................626 Ph: 866-853-3845 sales@merchantlink.com www.merchantlink.com Credit Card & Payment Systems Data/Credit Card Security Meru Networks ...................................329 Ph: 408-215-5300 hospitality@merunetworks.com www.merunetworks.com HSIA/Installation Internal Infrastructure Mobile Applications Network Management Wi-Fi Metropolis Technologies, Inc. .............630 Ph: 954-414-2900 info2014@metropolis.com www.metropolis.com Business Intelligence/Data Warehouse Call Accounting Emergency Management Multi Property Management Network Management MICROS Systems, Inc. .........................709 Ph: 443-285-6000 info@micros.com www.micros.com Business Intelligence/Data Warehouse Casino Management Computer Reservation Systems(CRS)/ Distribution Guest Management /CRM/Loyalty HMS (Combined PMS & CRS) Mobile Applications Multi Property Management PMS POS Table/Reservation/Waitlist Management Milestone Internet Marketing, Inc. .....644 Ph: 888-350-8396 sales@milestoneinternet.com www.milestoneinternet.com/ Advertising Specialties Website Development/Design
Multicom, Inc. ...................................1618 Ph: 800-423-2594 multicom@multicominc.com www.multicominc.com Broadband Digital Signage TV Content/Interactive TV/IPTV TV Equipment Wi-Fi
Miwa Lock Co., Ltd. ..........................1140 Ph: 949-328-5280 chris@miwalock.com www.miwalock.com Door Locks Security Systems
my HotelApp .......................................150 Ph: +569-92514054 sgiacoman@myhotelapp.cl www.myhotelapp.cl Guest Management /CRM/Loyalty Guest Response/Guest Service/ Guest Satisfaction Kiosks/Self Serve Mobile Applications
Mobile Simple ..................................1751 Ph: 514-295-5944 christelle@mobile-simple.com www.mobile-simple.com Automated Refreshment Centers Cloud Computing Mobile Applications Monscierge, Inc. ................................1061 Ph: 888-426-5730 info@monscierge.com www.monscierge.com Guest Management /CRM/Loyalty Guest Response/Guest Service/ Guest Satisfaction Kiosks/Self Serve Mobile Applications Moreton Bay Technology Pty. Ltd. ......407 Ph: 61299588298 sales@mbtcheck.com www.mbtcheck.com Budgeting/Forecasting Inventory Control Inventory/Purchasing Menu/Recipe Creation/Analysis Procurement Systems Motorola Solutions .............................756 Ph: 847-576-5000 www.motorolasolutions.com Network Security Radio/Paging/SMS VOIP Wi-Fi Wireless Communications MSI (Multi-Systems Inc.) ...................1019 Ph: 800-331-7890 info@msisolutions.com www.msisolutions.com/ Cloud Computing Guest Management /CRM/Loyalty HMS (Combined PMS & CRS) Mobile Applications PMS
NationalLink .....................................1739 Ph: 800-363-9835 sales@nationallink.com www.nationallinkatm.com Accounting/Finance Cash Management Credit Card & Payment Systems Kiosks/Self Serve NAVIS ................................................1329 Ph: 541-385-5255 Info@TheNavisWay.com www.HITEC.MeetNavis.com Business Intelligence/Data Warehouse Call Accounting Computer Reservation Systems(CRS)/ Distribution Guest Management /CRM/Loyalty Pre/Post Stay E-Marketing nCLOSE-POSenclosures.com ...............854 Ph: 310-264-4096 support@POSenclosures.com www.POSenclosures.com Credit Card & Payment Systems Kiosks/Self Serve Mobile Applications POS Wireless Communications NEC Corporation of America ..............827 Ph: 214-262-6154 mike.gray@necam.com www.necam.com Cloud-based PBX Digital Signage IP Phones Mobile Applications Premise-based PBX Security Systems Voice Mail VOIP Wireless Communications
Neudesic .............................................657 Ph: 949-754-4500 kristen.metcalfe@neudesic.com www.neudesic.com Business Intelligence/Data Warehouse Casino Management Guest Management /CRM/Loyalty Guest Response/Guest Service/Guest Satisfaction Market Intelligence Nevotek ..............................................112 Ph: 630-618-1740 suman@nevotek-usa.com www.nevotek.com Call Accounting In-room Controls – HVAC/Lights/etc Mobile Applications TV Content/Interactive TV/IPTV Voice Mail
COMPANY LISTING
Mitel Corporation ...............................355 Ph: 613-592-2122 walt_dryfoos@mitel.com www.mitel.com Cloud-based PBX IP Phones Premise-based PBX Voice Mail Wireless Communications
Newmarket International, Inc. ...........901 Ph: 603-436-7500 marketinginfo@newmarketinc.com www.newmarketinc.com Business Intelligence/Data Warehouse Guest Management /CRM/Loyalty Housekeeping/Room Service Alerts Market Intelligence Multi Property Management Nomadix ...........................................1327 Ph: 818-597-1500 sales@nomadix.com www.nomadix.com Broadband HSIA/Installation Network Management Network Security Wi-Fi Nor1 Inc. ...........................................1607 Ph: 408-850-9937 sales@nor1.com www.nor1.com/ Business Intelligence/Data Warehouse Channel Management Guest Management /CRM/Loyalty Market Intelligence Revenue/Yield Management NORTHWIND – Maestro Property Management System ..........................719 Ph: 905-940-1923 marketing@maestropms.com www.maestropms.com PMS
HITEC 2014 69
COMPANY LISTING
Companies listed in purple are HITEC 2014 sponsors.
One Safe Place Media Corp. ...............541 Ph: 972-465-8623 sscheffe@onesafeplace.com www.onesafeplace.com Disaster Recovery Emergency Management IT Outsourcing/Consulting Managed Network Services Outsourced IT services Onity .................................................1113 Ph: 866-866-6489 moreinfo@onity.com www.onity.com Door Locks Energy Management/Conservation Guest Safes OpenWays .........................................1209 Ph: 605-310-4971 contact@openways.com www.openways.com/ Door Locks Kiosks/Self Serve Mobile Applications Security Systems Optii Solutions ..................................1555 Ph: +61731235444 soenke.weiss@optiisolutions.com www.optiisolutions.com Guest Response/Guest Service/ Guest Satisfaction Housekeeping Automation Housekeeping/Room Service Alerts HR, Time and Labor Management Mobile Applications Training PalVision (Singapore) Pte Ltd .............424 Ph: +6562356228 ravinderpal@palvision.com www.palvision.com Digital Signage HSIA/Installation Mobile Applications Network Management TV Content/Interactive TV/IPTV
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HITEC 2014
PAR Springer-Miller Systems, Inc. .....1219 Ph: 802-253-7377 info@springermiller.com www.atrio.com Booking Engines Cloud Computing Computer Reservation Systems(CRS)/ Distribution Guest Management /CRM/Loyalty HMS (Combined PMS & CRS) Itinerary/Activities Management Multi Property Management PMS POS Spa Management PAS ......................................................418 Ph: 800-256-8928 info@profact.com www.profact.com Accounting/Finance Budgeting/Forecasting Cloud Computing IT Outsourcing/Consulting Outsourced IT Services Passkey, Now A Part of Lanyon .........1129 Ph: 781-373-4100 info@passkey.com www.passkey.com Booking Engines Computer Reservation Systems(CRS)/ Distribution Global Distribution Systems (GDS) Market Intelligence Pre/Post Stay E-Marketing Percipia .............................................1400 Ph: 800-806-0408 ksmolko@percipianetworks.com www.percipianetworks.com Mobile Applications Premise-based PBX Voice Mail VOIP Website Development/Design PhoneSuite .........................................413 Ph: 800-245-9933 sales@phonesuite.com www.phonesuite.com Call Accounting Cloud-based PBX Premise-based PBX Voice Mail VOIP
Phybridge .........................................1259 Ph: 905-901-3633 linda.bisogno@phybridge.com www.phybridge.com IP Phones Managed Network Services VOIP Pico Digital .........................................324 Ph: 858-546-5050 sales@picodigital.com www.picodigital.com Broadband Network Management TV Content/Interactive TV/IPTV TV Equipment Pinnacle Communications ................1114 Ph: 301-601-0777 ddorough@pinnaclecommunications.com www.pinnaclecommunications.com Cloud-based PBX Premise-based PBX TV Equipment VOIP Wi-Fi Planet Payment ...................................525 Ph: 516-670-3200 info@planetpayment.com www.planetpayment.com Credit Card & Payment Systems Data/Credit Card Security POS PrinterOn ..........................................1308 Ph: 519-748-2848 sales@printeron.com www.printeron.com Cloud Computing Mobile Applications Remote Guest Printing ProfitSword ........................................941 Ph: 407-909-8822 colin@profitsword.com www.profitsword.com Accounting/Finance Budgeting/Forecasting Business Intelligence/Data Warehouse Multi Property Management Quadriga Worldwide ...........................119 Ph: +44 (0)1189306030 www.quadriga.com Rainmaker ........................................1310 Ph: 678-578-5700 JWallace@LetItRain.com www.letitrain.com/gaming-and-hospitalityproduct-suite/ Revenue/Yield Management
Revinate ...........................................1620 Ph: 415-671-4703 info@revinate.com www.revinate.com Guest Management /CRM/Loyalty Guest Response/Guest Service/ Guest Satisfaction Social Media
ReactorNet Technologies ..................1743 Ph: 210-477-0200 tonyk@reactornet.com www.reactornet.com Accounting/Finance Budgeting/Forecasting Business Intelligence/Data Warehouse Inventory/Purchasing Procurement Systems
Roam Boost ........................................343 Ph: 978-777-8787 mgarvin@roamingaround.com www.roamboost.com Cell Phone Coverage Wireless Communications
RedRock Software ............................1603 Ph: 702-968-7851 info@redrocksoftware.com www.redrocksoftware.com Inventory Control Inventory/Purchasing Menu/Recipe Creation/Analysis Procurement Systems Resort Data Processing ....................1204 Ph: 970-845-1153 Nates@resortdata.com www.Resortdata.com Guest Management /CRM/Loyalty Mobile Applications PMS Revenue/Yield Management Timeshare/Condo/Membership Management ResortSuite .........................................507 Ph: 416-259-0715 info@resortsuite.com www.resortsuite.com/ Booking Engines Golf/Ski Management Guest Management /CRM/Loyalty Itinerary/Activities Management Mobile Applications PMS POS Pre/Post Stay E-Marketing Spa Management Timeshare/Condo/Membership Management
RoamingAround ..................................345 Ph: 978-777-8787 mgarvin@roamingaround.com www.roamingaround.com Guest Management /CRM/Loyalty Guest Response/Guest Service/Guest Satisfaction Market Intelligence Mobile Applications Social Media RoomKey PMS ....................................145 Ph: 800-234-5695 sales@roomkeypms.com www.roomkeypms.com Booking Engines Cloud Computing Computer Reservation Systems(CRS)/ Distribution Global Distribution Systems (GDS) Guest Management /CRM/Loyalty Multi Property Management PMS Revenue/Yield Management RoomNetTV ......................................1452 Ph: 877-644-7666 sales@room-net.com Guest Business Centers HSIA/Installation Managed Network Services TV Content/Interactive TV/IPTV Wi-Fi Ruckus Wireless ................................1155 Ph: 408-483-9659 robyn.schechter@ruckuswireless.com www.ruckuswireless.com Wi-Fi
Runtriz ..............................................1713 Ph: 323-230-9727 info@runtriz.com www.runtriz.com/ Digital Signage Guest Response/Guest Service/ Guest Satisfaction Housekeeping/Room Service Alerts Mobile Applications TV Content/Interactive TV/IPTV Safety NetAccess, Inc. .......................1059 Ph: 617-268-1134 sales@safetynetaccess.com www.safetynetaccess.com/ Broadband Managed Network Services Network Management Wi-Fi Wireless Communications
COMPANY LISTING
RCN Business Services ........................129 Ph: 877-726-7000 www.rcn.com Broadband Cloud-based PBX Managed Network Services TV Content/Interactive TV/IPTV Wi-Fi
Salto Systems Inc. ...............................835 Ph: 770-452-6091 i.murga@saltosystems.com www.saltosystems.com Security Systems Samsung Electronics ...........................949 Ph: 201-229-4000 ebdmarcom@sea.samsung.com www.samsung.com/business Cloud Computing Digital Signage Document Management Guest Business Centers Managed Network Services Sceptre Hospitality Resources ............549 Ph: 800-252-0522 info@sceptrehospitality.com www.sceptrehospitality.com Booking Engines Computer Reservation Systems(CRS)/ Distribution Global Distribution Systems (GDS) Spa Management Website Development/Design Schneider Electric .............................1523 Ph: 972-822-4636 info@buildings.schneider-electric.com www.schneider-electric.com/US/ Disaster Recovery Energy Management/Conservation In-room Controls – HVAC/Lights/etc Security Systems
HITEC 2014 71
COMPANY LISTING
Companies listed in purple are HITEC 2014 sponsors.
SecurityMetrics ...................................131 Ph: 801-724-9600 info@securitymetrics.com www.securitymetrics.com Data/Credit Card Security Network Security Select-TV-Solutions ...........................1458 Ph: 844-FOR-STVS info@selectvsolutions.com www.selectvsolutions.com Guest Response/Guest Service/ Guest Satisfaction TV Content/Interactive TV/IPTV Sertifi eSignatures ............................1556 Ph: 866-983-8877 sales@sertifi.com www.sertifi.com Credit Card & Payment Systems Data/Credit Card Security Document Management Mobile Applications Shift4 Corporation ............................1535 Ph: 702-597-2480 marketing@shift4.com www.shift4.com/ Accounting/Finance Credit Card & Payment Systems Data/Credit Card Security Mobile Applications SIHOT Hotel Management Software ..255 Ph: +49 6821 9646 0 info@sihot.com www.sihot.com Channel Management Guest Management /CRM/Loyalty HMS (Combined PMS & CRS) Multi Property Management Revenue/Yield Management Single Digits .......................................945 Ph: 603-657-3755 rbohac@singledigits.com www.singledigits.com HSIA/Installation Managed Network Services Network Management PMS Wi-Fi SiteMinder ..........................................443 Ph: 800-511-6038 enquiries@siteminder.com www.siteminder.com/ Booking Engines Channel Management
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HITEC 2014
SIX Payment Services .........................543 Ph: 888-727-0220 x151 www.six-payment-services.com Credit Card & Payment Systems Data/Credit Card Security SkyTouch Technology ..........................201 Ph: 602-337-2800 socialmedia@skytouchtechnology.com www.skytouchtechnology.com Channel Management Cloud Computing HMS (Combined PMS & CRS) Mobile Applications PMS SkyWire Inc. ........................................144 Ph: 702-515-7472 rcarlson@skywire.com www.skywire.com Advertising Specialties HR, Time and Labor Management POS Table/Reservation/Waitlist Management Website Development/Design Smart Hospitality .............................1715 Ph: 877-697-7115 sales@smarthospitality.tv www.smarthospitality.com Connectivity Panels/Charging Stations HSIA/Installation TV Content/Interactive TV/IPTV TV Equipment Wi-Fi Social Tables .....................................1651 jesse@socialtables.com www.socialtables.com Audio Visual Equipment/Systems Cloud Computing Internal Infrastructure Inventory Control Mobile Applications SONIFI Solutions, Inc. .........................811 Ph: 605-988-1000 www.sonifi.com Broadband HSIA/Installation Mobile Applications TV Content/Interactive TV/IPTV Wi-Fi Sonu Satellite ...................................1128 Ph: 877-307-6677 sales@sonusatellite.com www.sonusatellite.com TV Content/Interactive TV/IPTV TV Equipment
Sovee ..................................................226 Ph: 855-99-SOVEE (76833) info@sovee.com www.sovee.com/ Advertising Specialties Guest Response/Guest Service/Guest Satisfaction Kiosks/Self Serve Website Development/Design Squirrel Systems .................................624 Ph: 800-388-6824 info@squirrelsystems.com www.squirrelsystems.com Credit Card & Payment Systems Data/Credit Card Security Guest Management /CRM/Loyalty Mobile Applications POS Status Solutions .................................125 Ph: 877-846-7272 info@statussolutions.com www.statussolutions.com/ Digital Signage Emergency Management Kiosks/Self Serve Security Systems Wireless Communications StayNTouch Inc. ..................................124 Ph: 301-678-9595 tim@stayntouch.com www.stayntouch.com Guest Response/Guest Service/ Guest Satisfaction Housekeeping Automation Kiosks/Self Serve Mobile Applications PMS Sunray ...............................................1426 Ph: 760-568-4545 sales@sunraytvi.com www.sunraytvi.com HSIA/Installation IT Outsourcing/Consulting Managed Network Services Outsourced IT services Wi-Fi Swisscom Hospitality Services .........1035 Ph: 866-411-4742 marketing.hospitality@swisscom.com www.swisscom.com/hospitality HSIA/Installation Managed Network Services Network Management TV Content/Interactive TV/IPTV Wi-Fi
Systems Design & Development, Inc. (SDD) ................................................1013 Ph: 561-276-7004 sales@jazz-fusion.net www.jazz-fusion.net Business Intelligence/Data Warehouse Call Accounting Cloud-based PBX IT Outsourcing/Consulting Multi Property Management TAC/The Assistant Company ...............319 Ph: 847-869-3150 office@tac.us.com www.tac.eu.com/en Golf/Ski Management Guest Management /CRM/Loyalty Itinerary/Activities Management Spa Management Table/Reservation/Waitlist Management Tangerine Global ................................228 Ph: 805-624-3000 info@tangerineglobal.com www.tangerineglobal.com Audio Visual Equipment/Systems Engineering/Equipment Management Table/Reservation/Waitlist Management TV Content/Interactive TV/IPTV TV Equipment TE Connectivity ...................................435 Ph: 952-403-8310 kelly.evavold@te.com www.te.com Business Intelligence/Data Warehouse Connectivity Panels/Charging Stations Integrated Antenna Systems Network Management Wireless Communications TeleAdapt Inc. ...................................1309 Ph: 775-355-8585 usa@teleadapt.com www.teleadapt.com Audio Visual Equipment/Systems Connectivity Panels/Charging Stations Radios & Music Systems TV Equipment Wi-Fi
Telecom Brokerage, Inc. ....................1351 Ph: 847-465-4500 info@tbicom.com www.tbicom.com Broadband Cloud Computing Cloud-based PBX Managed Network Services Outsourced IT services
TrackIT LLC/ RHR Sytems, Inc. ...........1031 Ph: 801-786-1923 robrodgers@rhrsystems.com www.trackitpackage.com Cloud Computing Golf/Ski Management Inventory/Purchasing Package Control Procurement Systems
Telkonet, Inc. ......................................855 Ph: 414-223-0473 mrehwald@telkonet.com www.telkonet.com Cloud Computing Energy Management/Conservation In-room Controls – HVAC/Lights/etc Multi Property Management Wireless Communications
Transworld Services ..........................1448 Ph: 305-477-6999 sales@twsdistributors.com www.twsdistributors.com/ Digital Signage Guest Safes TV Content/Interactive TV/IPTV TV Equipment
Tenerum ............................................1725 Ph: 727-898-6000 sales@tenerum.com www.tenerum.com Credit Card & Payment Systems Data/Credit Card Security Network Security PMS POS The Eric Ryan Corp. ...........................1241 Ph: 800-837-6406 info@ericryan.com www.ericryan.com Budgeting/Forecasting Energy Management/Conservation External Bandwidth Network Management VOIP Tidel Engineering L.P. .........................325 Ph: 972-484-3358 x219 sales@tidel.com www.tidel.com Cash Management TigerTMS Ltd ......................................935 Ph: +44 (0)1425 891090 admin@tigertms.com www.tigertms.com Call Accounting Guest Response/Guest Service/ Guest Satisfaction Housekeeping Automation HSIA/Installation Voice Mail
COMPANY LISTING
Systems Associates, Inc. .....................134 Ph: 419-354-3900 info@saicorporate.com www.saicorporate.com Energy Management/Conservation Engineering/Equipment Management Guest Response/Guest Service/ Guest Satisfaction Housekeeping Automation In-room Controls – HVAC/Lights/etc
TravelClick, Inc. .................................1009 Ph: 212-817-4800 info@travelclick.com www.travelclick.com Booking Engines Business Intelligence/Data Warehouse Computer Reservation Systems(CRS)/ Distribution Revenue/Yield Management Website Development/Design Trustwave ...........................................204 Ph: 312-873-7296 infosales@trustwave.com www.trustwave.com Data/Credit Card Security Network Security TTI Technologies ...............................1313 Ph: 646-218-2700 steve@ttitel.com www.ttitel.com Document Management Guest Business Centers Kiosks/Self Serve Mobile Applications Twisted Pair Solutions ........................341 Ph: 206-442-2101 info@twistpair.com www.twistpair.com/smarter-ptt VOIP Wireless Communications UIEvolution, Inc. .................................649
Time Warner Cable Business Class .....135 Ph: 414-908-4874 jacqui.corso@twcable.com business.twc.com
HITEC 2014 73
COMPANY LISTING
Companies listed in purple are HITEC 2014 sponsors.
Unify GmbH Co. KG ...........................1520 Ph: +4989700723884 david-leonhard.steinbauer@unify.com www.unify.com/us/ Cloud-based PBX Social Media Video/Teleconferencing VOIP Wireless Communications Uniguest ...........................................1613 Ph: 800-467-1218 info@uniguest.com www.uniguest.com Digital Signage Guest Business Centers Kiosks/Self Serve Untangle ...........................................1450 Ph: 408-598-4299 sales@untangle.com untangle.com Network Management Network Security Wi-Fi USA TODAY .......................................1414 Ph: 703-854-3400 www.usatoday.com Website Development/Design ValuePoint Networks ........................1315 Ph: 415-979-0600 x1 info@valuepointnet.com www.valuepointnet.com Broadband HSIA/Installation Network Security Wi-Fi Wireless Communications Vecima Networks ...............................138 Ph: 888-292-8266 sales@vecima.com www.vecima.com Audio Visual Equipment/Systems Broadband Managed Network Services TV Content/Interactive TV/IPTV Venture Telecom LLC .........................1252 Ph: 925-400-6310 pflowers@venturetelecom.com www.venturetelecom.com IP Phones Premise-based PBX VOIP
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HITEC 2014
Venza Group, Inc. ................................330 Ph: 770-685-6500 sales@venzagroup.com www.venzagroup.com IT Outsourcing/Consulting Mobile Applications Training Verdant Environmental Technologies Inc. ..............................1249 Ph: 514-344-4448 sales@verdant.info www.verdant.info Energy Management/Conservation Engineering/Equipment Management In-room Controls – HVAC/Lights/etc Verian ..............................................1735 Ph: 980-318-5417 mwier@verian.com www.verian.com Cloud Computing Outsourced IT services Procurement Systems VeriFone, Inc. ....................................1443 Ph: 727-953-4000 www.verifone.com Credit Card & Payment Systems Data/Credit Card Security POS Verizon ..............................................1355 Ph: 240-568-1528 brian.pollara@verizonwireless.com www.verizonenterprise.com/industry/travel/ Broadband Digital Signage Mobile Applications Social Media Wi-Fi Vertical Booking .................................128 Ph: 505-263-6128 mark.leiwsbrown@verticalbooking.com www.verticalbooking.com Booking Engines Channel Management Computer Reservation Systems(CRS)/ Distribution Global Distribution Systems (GDS) Guest Management /CRM/Loyalty
Viggo SNTV .......................................1255 Ph: +31654643443 sales@viggo-sntv.com www.viggo.tv Guest Response/Guest Service/ Guest Satisfaction Housekeeping/Room Service Alerts Mobile Applications TV Content/Interactive TV/IPTV Wi-Fi VingCard Elsafe ..................................401 Ph: 972-907-2273 noram@vcegroup.com www.vingcardelsafe.com Door Locks Energy Management/Conservation Guest Safes In-room Controls – HVAC/Lights/etc Security Systems Vision Technologies ............................140 Ph: 866-746-1122 info@visiontech.biz www.visiontech.biz Audio Visual Equipment/Systems Cell Phone Coverage Internal Infrastructure Network Management Wi-Fi Vocera Communications ...................1243 Ph: 408-882-5100 salesweb@vocera.com www.vocera.com/ Voxer ................................................1410 Ph: 415-489-3400 sales@voxer.com www.voxer.com Mobile Applications Radio/Paging/SMS Social Media Wireless Communications Voxx Accessories Corporation ............143 Ph: 317-218-7300 NewAccounts@audiovox.com www.voxxintl.com Connectivity Panels/Charging Stations TV Equipment VTech Hotel Phones ..........................1429 Ph: 702-290-1564 bmilano@vtechhotelphones.com www.vtechhotelphones.com Analog Phones Emergency Management IP Phones Voice Mail
WebRezPro Property Management System ..............................................1519 Ph: 403-777-9300 info@webrezpro.com www.webrezpro.com Booking Engines Cloud Computing Multi Property Management PMS Wifi-soft Solutions ............................1729 Ph: 512-782-9901 rishi@wifi-soft.com www.wifi-soft.com Advertising Specialties Managed Network Services Network Management Wi-Fi Windstream ........................................805 www.windstream.com Winncom Technologies .....................1644 Ph: 888-946-6266 sales@winncom.com www.winncom.com Broadband Integrated Antenna Systems Mobile Applications Wi-Fi Wireless Communications Wireless Watchdogs ..........................1545 Ph: 310-943-3415 john.gonzalez@wirelesswatchdogs.com www.wirelesswatchdogs.com Accounting/Finance Cell Phone Coverage IT Outsourcing/Consulting Outsourced IT services Wireless Communications World Cinema, Inc. ..............................627 Ph: 800-944-9441 www.worldcinemainc.com TV Content/Interactive TV/IPTV TV Equipment
Worldpay ..........................................1257 dropusaline@worldpay.com www.worldpay.com Computer Reservation Systems(CRS)/ Distribution Credit Card & Payment Systems Global Distribution Systems (GDS) POS
COMPANY LISTING
Wanaport, Inc. ..................................1455 Ph: 877-501-9262 sales@wanaport.com www.wanaport.com HSIA/Installation Managed Network Services Network Management Wi-Fi Wireless Communications
Xirrus ................................................1357 Ph: 805-262-1600 info@xirrus.com www.xirrus.com Wi-Fi Wireless Communications Xpodigital .........................................1524 Ph: 888-580-2230 info@xpodigital.com www.xpodigital.com Audio Visual Equipment/Systems Digital Signage Kiosks/Self Serve Mobile Applications Network Management y!kes .................................................1158 Ph: 877-50-YIKES info@yikesteam.com www.yikes.co Door Locks Guest Management/CRM/Loyalty Guest Response/Guest Service/ Guest Satisfaction Kiosks/Self-Service Mobile Applications Wireless Communications Yellow Dog Software ..........................200 Ph: 757-818-9360 sales@yellowdogsoftware.com www.yellowdogsoftware.com Inventory Control Inventory/Purchasing ZDirect, Inc. .........................................735 Ph: 954-458-1669 info@zdirect.com www.zdirect.com/ Business Intelligence/Data Warehouse Guest Management /CRM/Loyalty Mobile Applications Pre/Post Stay E-Marketing Zhone Technologies Inc. ....................1029 www.zhone.com
HITEC 2014 75
Exhibitors | product Listing Accounting/Finance Aptech Computer Systems, Inc...............501 BirchStreet Systems...............................849 Broadvine............................................1649 CSI globalVCard paysystems..................311 Data Plus Hospitality Solutions............1206 Evention...............................................1211 Infor.......................................................701 Jonas Club Management and clubsystems group...........................1108 M3 Accounting & Analytics..................1622 NationalLink........................................1739 PAS........................................................418 ProfitSword............................................941 ReactorNet Technologies......................1743 Shift4 Corporation...............................1535 Wireless Watchdogs.............................1545 Advertising Specialties AllView Networks................................1730 Asian Media & Marketing Group...........126 Cendyn/ONE........................................1135 Flip.to.....................................................130 HeBS Digital...........................................442 Milestone Internet Marketing, Inc..........644 SkyWire Inc............................................144 Sovee.....................................................226 Wifi-soft Solutions...............................1729 Analog Phones AEI Communications Corp...................1335 Bittel Americas.....................................1445 Cetis, Inc..............................................1405 VTech Hotel Phones.............................1429 Audio Visual Equipment/Systems Electric Mirror......................................1144 Electro-Media Design, Ltd....................1045 Encore Event Technologies.....................206 Enseo, Inc.............................................1110 Flyte Systems.......................................1235 G-LINK.................................................1041 Harman International.............................248 Hear My Lips........................................1522 Kube Systems.........................................156 LEIGHTRONIX, INC.................................754 Lynx Broadband.....................................542 Social Tables.........................................1651 Tangerine Global....................................228 TeleAdapt Inc.......................................1309 Vecima Networks...................................138 Vision Technologies................................140 Xpodigital............................................1524 Automated Refreshment Centers Bartech Systems International.............1025 Dometic.................................................761 Mobile Simple......................................1751
76
HITEC 2014
Booking Engines Anand Systems......................................642 Book4Time Inc.....................................1303 Cenetic...................................................544 Chetu Inc..............................................1423 eZee Technosys, PVT Ltd.......................1753 Immersion Companies...........................349 InnLink / Trust International.................1326 innRoad...............................................1360 Meetings Maker.....................................440 PAR Springer-Miller Systems, Inc..........1219 Passkey, Now A Part of Lanyon.............1129 ResortSuite............................................507 RoomKey PMS.......................................145 Sceptre Hospitality Resources................549 SiteMinder.............................................443 TravelClick, Inc.....................................1009 Vertical Booking.....................................128 WebRezPro Property Management System.............................................1519 Broadband Acentic Inc...........................................1543 ATX Networks......................................1340 Broadband Hospitality.........................1301 Comcast Business................................1141 Edge Communications.........................1755 Elfiq Networks.......................................640 Multicom, Inc.......................................1618 Nomadix..............................................1327 Pico Digital............................................324 RCN Business Services...........................129 Safety NetAccess, Inc...........................1059 SONIFI Solutions, Inc..............................811 Telecom Brokerage, Inc........................1351 ValuePoint Networks...........................1315 Vecima Networks...................................138 Verizon.................................................1355 Winncom Technologies........................1644 Budgeting/Forecasting Aptech Computer Systems, Inc...............501 Attendance on Demand, Inc.................1349 Broadvine............................................1649 Datavision Technologies, Inc................1227 HeBS Digital...........................................442 Infor.......................................................701 Kronos.................................................1629 Moreton Bay Technology Pty. Ltd...........407 PAS........................................................418 ProfitSword............................................941 ReactorNet Technologies......................1743 The Eric Ryan Corp...............................1241 Business Intelligence/Data Warehouse Aptech Computer Systems, Inc...............501 Broadvine............................................1649 Cendyn/ONE........................................1135 Chetu Inc..............................................1423 Clairvoyix.............................................1605 Data Plus Hospitality Solutions............1206
Datavision Technologies, Inc................1227 GuestDriven.........................................1750 Guestware.............................................519 iDashboards...........................................224 Indra......................................................643 Infor.......................................................701 LPA Systems.........................................1724 M3 Accounting & Analytics..................1622 Metropolis Technologies, Inc..................630 MICROS Systems, Inc.............................709 NAVIS..................................................1329 Neudesic................................................657 Newmarket International, Inc................901 Nor1 Inc...............................................1607 ProfitSword............................................941 ReactorNet Technologies......................1743 Systems Design & Development, Inc. (SDD)...............................................1013 TE Connectivity......................................435 TravelClick, Inc.....................................1009 ZDirect, Inc.............................................735 Call Accounting EarthBend Distribution...........................149 Homisco, Inc.........................................1358 Jive Communications...........................1560 Metropolis Technologies, Inc..................630 NAVIS..................................................1329 Nevotek.................................................112 PhoneSuite.............................................413 Systems Design & Development, Inc. (SDD)...............................................1013 TigerTMS Ltd..........................................935 Cash Management Evention...............................................1211 NationalLink........................................1739 Tidel Engineering L.P..............................325 Casino Management Card Scanning Solutions Inc.................1558 Celayix Software..................................1421 HeadsUp FD...........................................961 MICROS Systems, Inc.............................709 Neudesic................................................657 Cell Phone Coverage Roam Boost...........................................343 Vision Technologies................................140 Wireless Watchdogs.............................1545 Channel Management B4Checkin Ltd........................................536 eZee Technosys, PVT LTD......................1753 iTesso-Enterprise Lodging Systems.......1449 LEIGHTRONIX, INC.................................754 MCOM Media Communications...........1342 Nor1 Inc...............................................1607 SIHOT Hotel Management Software......255 SiteMinder.............................................443 SkyTouch Technology.............................201 Vertical Booking.....................................128
Cloud-based PBX Avaya.....................................................252 CCI Systems.........................................1412 Cendyn/One.........................................1135 Comcast Business................................1141 Connect Call Global, LLC........................757 Fingi Inc...............................................1601 Homisco, Inc.........................................1358 Jive Communications...........................1560 Mitel Corporation..................................355 NEC Corporation of America..................827 PhoneSuite.............................................413 Pinnacle Communications....................1114 RCN Business Services...........................129 Systems Design & Development, Inc. (SDD)...............................................1013 Telecom Brokerage, Inc........................1351 Unify GmbH Co. KG.............................1520
Computer Reservation Systems(CRS)/ Distribution B4Checkin Ltd........................................536 Cenium..................................................635 Guest Direct...........................................655 Hotelogix...............................................229 Indra......................................................643 InnLink / Trust International.................1326 innRoad...............................................1360 iTesso-Enterprise Lodging Systems.......1449 Meetings Maker.....................................440 MICROS Systems, Inc.............................709 NAVIS..................................................1329 PAR Springer-Miller Systems, Inc..........1219 Passkey, Now A Part of Lanyon.............1129 RoomKey PMS.......................................145 Sceptre Hospitality Resources................549 TravelClick, Inc.....................................1009 Vertical Booking.....................................128 Worldpay.............................................1257 Connectivity Panels/Charging Stations Bittel Americas.....................................1445 Brandstand Products..............................531 G-LINK.................................................1041 Harman International.............................248 Kube Systems.........................................156 Maclocks..............................................1359 Smart Hospitality.................................1715 TE Connectivity......................................435 TeleAdapt Inc.......................................1309 Voxx Accessories Corporation................143 Credit Card & Payment Systems Air2Data, HSIA.......................................959 Bank of America Merchant Services.....1428 CSI globalVCard paysystems..................311 Elavon....................................................611 Ground Labs........................................1541 Ingenico.................................................118 MagTek, Inc............................................420 Merchant Link........................................626 NationalLink........................................1739 nCLOSE-POSenclosures.com..................854 Planet Payment......................................525 Sertifi eSignatures................................1556 Shift4 Corporation...............................1535 SIX Payment Services.............................543 Squirrel Systems.....................................624 Tenerum...............................................1725 VeriFone, Inc.........................................1443 Worldpay.............................................1257 Data/Credit Card Security Aruba Networks...................................1404 Bank of America Merchant Services.....1428 Coalfire................................................1408 CSI globalVCard paysystems..................311 Edge Communications.........................1755
Ground Labs........................................1541 HeadsUp FD...........................................961 MagTek, Inc............................................420 Merchant Link........................................626 Planet Payment......................................525 SecurityMetrics......................................131 Sertifi eSignatures................................1556 Shift4 Corporation...............................1535 SIX Payment Services.............................543 Squirrel Systems.....................................624 Tenerum...............................................1725 Trustwave..............................................204 VeriFone, Inc.........................................1443
PRODUCT LISTING
Cloud Computing 360Leo.................................................1261 Acutek Solutions..................................1631 Adaco....................................................605 ADTRAN...............................................1731 AirWatch by VMware...........................1319 Alcatel-Lucent USA Inc........................1635 Anevia...................................................538 Attendance on Demand, Inc.................1349 Broadvine............................................1649 Celayix Software..................................1421 Cendyn/ONE........................................1135 Clairvoyix.............................................1605 Data Plus Hospitality Solutions............1206 Entertainment Solutions......................1343 EthoStream............................................858 Evolve Guest Controls............................429 eZee Technosys, PVT LTD......................1753 Flyte Systems.......................................1235 FOOD-TRAK.........................................1109 Guestware.............................................519 hospitalityPulse....................................1058 Immersion Companies...........................349 Indra......................................................643 Kronos.................................................1629 Mobile Simple......................................1751 MSI (Multi-Systems Inc.)......................1019 PAR Springer-Miller Systems, Inc..........1219 PAS........................................................418 PrinterOn.............................................1308 RoomKey PMS.......................................145 Samsung Electronics..............................949 SkyTouch Technology.............................201 Social Tables.........................................1651 Telecom Brokerage, Inc........................1351 Telkonet, Inc...........................................855 TrackIT LLC/ RHR Sytems, Inc................1031 Verian..................................................1735 WebRezPro Property Management System.............................................1519
Digital Signage 22MILES Wayfinding............................1643 Acentic Inc...........................................1543 Alcatel-Lucent USA Inc........................1635 at-visions...............................................535 ATX Networks......................................1340 Chetu Inc..............................................1423 Display Systems International, Inc........1518 Encore Event Technologies.....................206 Enseo, Inc.............................................1110 Entertainment Solutions......................1343 Flyte Systems.......................................1235 Four Winds Interactive.........................1509 Hear My Lips........................................1522 Hoteza.................................................1542 InfoValue Computing, Inc.....................1213 Intello Technologies Inc..........................527 JANUS Displays......................................727 LEIGHTRONIX, INC.................................754 MCOM Media Communications...........1342 Multicom, Inc.......................................1618 NEC Corporation of America..................827 PalVision (Singapore) Pte Ltd.................424 Runtriz.................................................1713 Samsung Electronics..............................949 Solutions................................................125 Transworld Services.............................1448 Uniguest..............................................1613 Verizon.................................................1355 Xpodigital............................................1524 Disaster Recovery Charter Business....................................449 Elfiq Networks.......................................640 One Safe Place Media Corp....................541 Schneider Electric.................................1523 Document Management AirWatch by VMware...........................1319 Guestware.............................................519 Jonas Club Management and clubsystems group...........................1108 M3 Accounting & Analytics..................1622 Samsung Electronics..............................949 Sertifi eSignatures................................1556 TTI Technologies...................................1313
HITEC 2014 77
PRODUCT LISTING
Door Locks Control4...............................................1334 INNCOM by Honeywell........................1201 KABA ILCO SAFLOK...............................513 Miwa Lock Co., Ltd...............................1140 Onity....................................................1113 OpenWays............................................1209 VingCard Elsafe.....................................401 y!kes....................................................1158
Global Distribution Systems (GDS) B4Checkin Ltd........................................536 InnLink / Trust International.................1326 Megasys Hospitality Solutions.............1625 Passkey, Now A Part of Lanyon.............1129 RoomKey PMS.......................................145 Sceptre Hospitality Resources................549 Vertical Booking.....................................128 Worldpay.............................................1257
Emergency Management Alcatel-Lucent USA Inc........................1635 Enseo, Inc.............................................1110 Metropolis Technologies, Inc..................630 One Safe Place Media Corp....................541 Status Solutions.....................................125 VTech Hotel Phones.............................1429
Golf/Ski Management Abacus 21............................................1723 Cenium..................................................635 ResortSuite............................................507 TAC/The Assistant Company..................319 TrackIT LLC/ RHR Sytems, Inc................1031
Energy Management/Conservation Axxess Industries Inc............................1419 Control4...............................................1334 Evolve Guest Controls............................429 Goodman Co., LP-Amana PTAC Sales....231 Infor.......................................................701 INNCOM by Honeywell........................1201 Intello Technologies Inc..........................527 INTEREL.................................................335 Lodging Technology.............................1660 Onity....................................................1113 Schneider Electric.................................1523 Systems Associates, Inc..........................134 Telkonet, Inc...........................................855 The Eric Ryan Corp. .............................1241 Verdant Environmental Technologies Inc..............................1249 VingCard Elsafe.....................................401 Engineering/Equipment Management Entertainment Solutions......................1343 FCS........................................................409 HotelEXPERT..........................................506 Systems Associates, Inc..........................134 Tangerine Global....................................228 Verdant Environmental Technologies Inc..............................1249 ERP/Accounting System Aptech Computer Systems, Inc...............501 Broadvine............................................1649 Cenium..................................................635 Data Plus Hospitality Solutions............1206 Indra......................................................643 Infor.......................................................701 External Bandwidth Comcast Business................................1141 Elfiq Networks.......................................640 The Eric Ryan Corp...............................1241
78
HITEC 2014
Guest Business Centers Archelon Enclosures.............................1656 Eleven..................................................1441 Encore Event Technologies.....................206 Flyte Systems.......................................1235 Logiclink, Inc........................................1619 Meetings Maker.....................................440 RoomNetTV.........................................1452 Samsung Electronics..............................949 TTI Technologies...................................1313 Uniguest..............................................1613 Guest Management /CRM/Loyalty Alcatel-Lucent USA Inc........................1635 Aruba Networks...................................1404 Book4Time Inc.....................................1303 Card Scanning Solutions Inc.................1558 Cendyn/ONE........................................1135 Cenium..................................................635 CheckMate.............................................122 Clairvoyix.............................................1605 Control4...............................................1334 Datavision Technologies, Inc................1227 Digital Alchemy......................................249 Digital ID..............................................1130 Four Winds Interactive.........................1509 GoConcierge........................................1312 Guest Direct...........................................655 GuestDriven.........................................1750 Guestware.............................................519 HandHeld Hospitality.............................225 Homisco, Inc.........................................1358 hospitalityPulse....................................1058 hotel SystemsPro.................................1151 HotelEXPERT..........................................506 IDScan.net.............................................148 Indra......................................................643 Infor.......................................................701 Intellicheck Mobilisa..............................153 IQWare Inc.............................................619 Knowcross.............................................305 MICROS Systems, Inc.............................709 Monscierge, Inc....................................1061
MSI (Multi-Systems Inc.)......................1019 my HotelApp..........................................150 NAVIS..................................................1329 Neudesic................................................657 Newmarket International, Inc................901 Nor1 Inc...............................................1607 PAR Springer-Miller Systems, Inc..........1219 Resort Data Processing........................1204 ResortSuite............................................507 Revinate...............................................1620 RoamingAround.....................................345 RoomKey PMS.......................................145 SIHOT Hotel Management Software......255 Squirrel Systems.....................................624 TAC/The Assistant Company..................319 Vertical Booking.....................................128 y!kes....................................................1158 ZDirect, Inc.............................................735 Guest Response/Guest Service/ Guest Satisfaction Aruba Networks...................................1404 AVPM...................................................1435 B4Checkin Ltd........................................536 Broadvine............................................1649 Cendyn/ONE........................................1135 CheckMate.............................................122 Cloud 9 Mobility..................................1658 Digital Alchemy......................................249 Edge Communications.........................1755 Evolve Guest Controls............................429 FCS........................................................409 Fingi Inc...............................................1601 Guest Direct...........................................655 Guestware.............................................519 HandHeld Hospitality.............................225 HeadsUp FD...........................................961 Homisco, Inc.........................................1358 hospitalityPulse....................................1058 hotel SystemsPro.................................1151 Hoteza.................................................1542 Intelity.................................................1529 IQWare Inc.............................................619 iRiS Software Systems Ltd......................741 Knowcross.............................................305 Monscierge, Inc....................................1061 my HotelApp..........................................150 Neudesic................................................657 Optii Solutions.....................................1555 Revinate...............................................1620 Roaming Around....................................345 Runtriz.................................................1713 Select-TV-Solutions..............................1458 Sovee.....................................................226 StayNTouch Inc......................................124 Systems Associates, Inc..........................134 TigerTMS Ltd..........................................935 Viggo SNTV..........................................1255 y!kes....................................................1158
Jonas Club Management and clubsystems group...........................1108 Kronos.................................................1629 M3 Accounting & Analytics..................1622 Optii Solutions.....................................1555 SkyWire Inc............................................144
HMS (Combined PMS & CRS) Anand Systems......................................642 Cenium..................................................635 Hotelogix...............................................229 IDScan.net.............................................148 Indra......................................................643 Infor.......................................................701 innRoad...............................................1360 Intellicheck Mobilisa..............................153 iTesso-Enterprise Lodging Systems.......1449 Megasys Hospitality Solutions.............1625 MICROS Systems, Inc.............................709 MSI (Multi-Systems Inc.)......................1019 PAR Springer-Miller Systems, Inc..........1219 SIHOT Hotel Management Software......255 SkyTouch Technology.............................201
HSIA/Installation Acentic Inc...........................................1543 Acutek Solutions..................................1631 ADTRAN...............................................1731 Air2Data, HSIA.......................................959 at-visions...............................................535 Broadband Hospitality.........................1301 Bulk TV & Internet..................................749 Comcast Business................................1141 Connect Call Global, LLC........................757 Danmagi..............................................1752 Datatrend Technologies, Inc...................856 Eleven..................................................1441 Elfiq Networks.......................................640 Encore Event Technologies.....................206 Engineered Lifestyles...........................1353 EthoStream............................................858 Falcon IP/Complete..............................1549 Guest Direct...........................................655 Hospitality Technical Services...............1248 Hotel Internet Services.........................1040 Hoteza.................................................1542 InfoValue Computing, Inc.....................1213 Intello Technologies Inc..........................527 KOR Systems..........................................439 Meru Networks......................................329 Nomadix..............................................1327 PalVision (Singapore) Pte Ltd.................424 RoomNetTV.........................................1452 Single Digits...........................................945 Smart Hospitality.................................1715 SONIFI Solutions, Inc..............................811 Sunray..................................................1426 Swisscom Hospitality Services..............1035 TigerTMS Ltd..........................................935 ValuePoint Networks...........................1315 Wanaport, Inc......................................1455
Housekeeping Automation Acenonyx...............................................127 AVPM...................................................1435 Axxess Industries Inc............................1419 Control4...............................................1334 DuVoice Corporation..............................328 FCS........................................................409 Guestware.............................................519 HotelEXPERT..........................................506 INNCOM by Honeywell........................1201 Knowcross.............................................305 Optii Solutions.....................................1555 StayNTouch Inc......................................124 Systems Associates, Inc..........................134 TigerTMS Ltd..........................................935 Housekeeping/Room Service Alerts Acenonyx...............................................127 Acutek Solutions..................................1631 Axxess Industries Inc............................1419 Galaxy Hotel Systems..........................1105 Guestware.............................................519 INNCOM by Honeywell........................1201 Intelity.................................................1529 Knowcross.............................................305 Newmarket International, Inc................901 Optii Solutions.....................................1555 Runtriz.................................................1713 Viggo SNTV..........................................1255 HR, Time and Labor Management Adaco....................................................605 Agilysys, Inc.........................................1119 Attendance on Demand, Inc.................1349 Cawley Digital ID.................................1130 Celayix Software..................................1421 Evention...............................................1211 Infor.......................................................701
Industry Publication HFTP......................................................455 LODGING Media....................................142 In-room Controls – HVAC/Lights/etc Acutek Solutions1631 at-visions...............................................535 Axxess Industries Inc............................1419 Celadon, Inc.........................................1749 Cetis, Inc..............................................1405 Control4...............................................1334 Dometic.................................................761 Electric Mirror......................................1144 Engineered Lifestyles...........................1353 Evolve Guest Controls............................429 Fingi Inc...............................................1601
INNCOM by Honeywell........................1201 iRiS Software Systems Ltd......................741 Nevotek.................................................112 Schneider Electric.................................1523 Systems Associates, Inc..........................134 Telkonet, Inc...........................................855 Verdant Environmental Technologies Inc..............................1249 VingCard Elsafe.....................................401 Integrated Antenna Systems TE Connectivity......................................435 Winncom Technologies........................1644
PRODUCT LISTING
Guest Safes Dometic.................................................761 INNCOM by Honeywell........................1201 Onity....................................................1113 Transworld Services.............................1448 VingCard Elsafe.....................................401
Internal Infrastructure Aruba Networks...................................1404 Eng Infotech........................................1653 KOR Systems..........................................439 Meru Networks......................................329 Social Tables.........................................1651 Vision Technologies................................140 Internet Content 22MILES Wayfinding............................1643 AirWatch by VMware...........................1319 AllView Networks................................1730 Cendyn/ONE........................................1135 Eleven..................................................1441 HeBS Digital...........................................442 Interactive Sites.....................................259 Inventory Control Adaco....................................................605 BirchStreet Systems...............................849 ChefTec/Culinary Software Services.......326 DuVoice Corporation..............................328 FOOD-TRAK.........................................1109 hospitalityPulse....................................1058 InvoTech Systems, Inc.............................240 Moreton Bay Technology Pty. Ltd...........407 RedRock Software................................1603 Social Tables.........................................1651 Yellow Dog Software..............................200 Inventory/Purchasing Abacus 21............................................1723 Adaco....................................................605 Agilysys, Inc.........................................1119 BirchStreet Systems...............................849 Book4Time Inc.....................................1303 ChefTec/Culinary Software Services.......326 Data Plus Hospitality Solutions............1206 FOOD-TRAK.........................................1109 Moreton Bay Technology Pty. Ltd...........407 ReactorNet Technologies......................1743 RedRock Software................................1603 TrackIT LLC/ RHR Sytems, Inc................1031 Yellow Dog Software..............................200
HITEC 2014 79
PRODUCT LISTING
IP Phones AEI Communications Corp...................1335 Avaya.....................................................252 Bittel Americas.....................................1445 Cetis, Inc..............................................1405 Cisco Systems......................................1126 Cox Business..........................................419 EarthBend Distribution...........................149 Gossamer Networks...............................154 Jive Communications...........................1560 Mitel Corporation..................................355 NEC Corporation of America..................827 Phybridge.............................................1259 Venture Telecom LLC............................1252 VTech Hotel Phones.............................1429 IT Outsourcing/Consulting Air2Data, HSIA.......................................959 CallTek Center International, Inc..........1330 Cybage Software Inc..............................422 Encore Event Technologies.....................206 Eng Infotech........................................1653 Engineered Lifestyles...........................1353 One Safe Place Media Corp....................541 PAS........................................................418 Sunray..................................................1426 Systems Design & Development, Inc. (SDD)...............................................1013 Venza Group, Inc....................................330 Wireless Watchdogs.............................1545 Itinerary/Activities Management Booker...................................................114 Cardola Ltd..........................................1721 Cloud 9 Mobility..................................1658 Cvent...................................................1361 Flyte Systems.......................................1235 HandHeld Hospitality.............................225 PAR Springer-Miller Systems, Inc..........1219 ResortSuite............................................507 TAC/The Assistant Company..................319 Kiosks/Self Serve 22MILES Wayfinding............................1643 Acenonyx...............................................127 Archelon Enclosures.............................1656 Blueprint RF...........................................219 Card Scanning Solutions Inc.................1558 Chetu Inc..............................................1423 Eleven..................................................1441 Flyte Systems.......................................1235 Four Winds Interactive.........................1509 Intelity.................................................1529 Intellicheck Mobilisa..............................153 Logiclink, Inc........................................1619 Maclocks..............................................1359 MagTek, Inc............................................420 Monscierge, Inc....................................1061 my HotelApp..........................................150 NationalLink........................................1739
80
HITEC 2014
nCLOSE-POSenclosures.com..................854 OpenWays............................................1209 Sovee.....................................................226 Status Solutions.....................................125 StayNTouch Inc......................................124 TTI Technologies...................................1313 Uniguest..............................................1613 Xpodigital............................................1524 y!kes....................................................1158 Linen Control InvoTech Systems, Inc.............................240 Luggage Control AVPM...................................................1435 Managed Network Services 360Leo.................................................1261 Alcatel-Lucent USA Inc........................1635 CCI Systems.........................................1412 Charter Business....................................449 Datatrend Technologies, Inc...................856 Edge Communications.........................1755 EthoStream............................................858 Gossamer Networks...............................154 One Safe Place Media Corp....................541 Phybridge.............................................1259 RCN Business Services...........................129 RoomNetTV.........................................1452 Safety NetAccess, Inc...........................1059 Samsung Electronics..............................949 Single Digits...........................................945 Sunray..................................................1426 Swisscom Hospitality Services..............1035 Telecom Brokerage, Inc........................1351 Vecima Networks...................................138 Wanaport, Inc......................................1455 Wifi-soft Solutions...............................1729 Market Intelligence 360Leo.................................................1261 Broadvine............................................1649 Cendyn/ONE........................................1135 Clairvoyix.............................................1605 Flip.to.....................................................130 GuestDriven.........................................1750 Neudesic................................................657 Newmarket International, Inc................901 Nor1 Inc...............................................1607 Passkey, Now A Part of Lanyon.............1129 RoamingAround.....................................345 Menu/Recipe Creation/Analysis Abacus 21............................................1723 BirchStreet Systems...............................849 ChefTec/Culinary Software Services.......326 FOOD-TRAK.........................................1109 Moreton Bay Technology Pty. Ltd...........407 RedRock Software................................1603
Mobile Applications 22MILES Wayfinding............................1643 Acenonyx...............................................127 Adaco....................................................605 Agilysys, Inc.........................................1119 AirWatch by VMware...........................1319 Allin Interactive.....................................113 Archelon Enclosures.............................1656 Aruba Networks...................................1404 Attendance on Demand, Inc.................1349 at-visions...............................................535 Bittel Americas.....................................1445 Broadvine............................................1649 Card Scanning Solutions Inc.................1558 Cardola Ltd..........................................1721 Cenium..................................................635 CheckMate.............................................122 ChefTec/Culinary Software Services.......326 Cloud 9 Mobility..................................1658 CSI globalVCard paysystems..................311 Cvent...................................................1361 Digital Alchemy......................................249 Entertainment Solutions......................1343 eZee Technosys, PVT LTD......................1753 FCS........................................................409 Fingi Inc...............................................1601 Four Winds Interactive.........................1509 GuestDriven.........................................1750 HandHeld Hospitality.............................225 Hear My Lips........................................1522 Hoteza.................................................1542 InfoValue Computing, Inc.....................1213 Intelity.................................................1529 Interactive Sites.....................................259 iRiS Software Systems Ltd......................741 Jonas Club Management and clubsystems group...........................1108 Knowcross.............................................305 LOCATEL..............................................1254 Logiclink, Inc........................................1619 MagTek, Inc............................................420 MCOM Media Communications...........1342 Meetings Maker.....................................440 Meru Networks......................................329 MICROS Systems, Inc.............................709 Mobile Simple......................................1751 Monscierge, Inc....................................1061 MSI (Multi-Systems Inc.)......................1019 my HotelApp..........................................150 nCLOSE-POSenclosures.com..................854 NEC Corporation of America..................827 Nevotek.................................................112 OpenWays............................................1209 Optii Solutions.....................................1555 PalVision (Singapore) Pte Ltd.................424 Percipia................................................1400 PrinterOn.............................................1308 Resort Data Processing........................1204 ResortSuite............................................507 RoamingAround.....................................345
Multi Property Management Anand Systems......................................642 Aptech Computer Systems, Inc...............501 Aruba Networks...................................1404 Cenium..................................................635 DuVoice Corporation..............................328 Galaxy Hotel Systems..........................1105 Guestware.............................................519 Hotelogix...............................................229 IDScan.net.............................................148 Indra......................................................643 INNCOM by Honeywell........................1201 InnLink / Trust International.................1326 iTesso-Enterprise Lodging Systems.......1449 M3 Accounting & Analytics..................1622 Metropolis Technologies, Inc..................630 MICROS Systems, Inc.............................709 Newmarket International, Inc................901 PAR Springer-Miller Systems, Inc..........1219 ProfitSword............................................941 RoomKey PMS.......................................145 SIHOT Hotel Management Software......255 Systems Design & Development, Inc. (SDD)...............................................1013 Telkonet, Inc. .........................................855 WebRezPro Property Management System.............................................1519 Network Management 360Leo.................................................1261 Acentic Inc...........................................1543 Air2Data, HSIA.......................................959 Aruba Networks...................................1404 Avaya.....................................................252 Blueprint RF...........................................219 CallTek Center International, Inc..........1330 CCI Systems.........................................1412 Charter Business....................................449 Cisco Systems......................................1126 Danmagi..............................................1752 Deep Blue Communications...................323 Edge Communications.........................1755 Elfiq Networks.......................................640 Four Winds Interactive.........................1509 Hotel Internet Services.........................1040
INNCOM by Honeywell........................1201 Meru Networks......................................329 Metropolis Technologies, Inc..................630 Nomadix..............................................1327 PalVision (Singapore) Pte Ltd.................424 Pico Digital............................................324 Safety NetAccess, Inc...........................1059 Single Digits...........................................945 Swisscom Hospitality Services..............1035 TE Connectivity......................................435 The Eric Ryan Corp...............................1241 Untangle..............................................1450 Vision Technologies................................140 Wanaport, Inc......................................1455 Wifi-soft Solutions...............................1729 Xpodigital............................................1524 Network Security AirWatch by VMware...........................1319 Aruba Networks...................................1404 Avaya.....................................................252 EarthBend Distribution...........................149 Edge Communications.........................1755 Ground Labs........................................1541 Motorola Solutions................................756 Nomadix..............................................1327 SecurityMetrics......................................131 Tenerum...............................................1725 Trustwave..............................................204 Untangle..............................................1450 ValuePoint Networks...........................1315 Outsourced IT Services ADTRAN...............................................1731 CallTek Center International, Inc..........1330 Cybage Software Inc..............................422 Danmagi..............................................1752 Immersion Companies...........................349 One Safe Place Media Corp....................541 PAS........................................................418 Sunray..................................................1426 Telecom Brokerage, Inc........................1351 Verian..................................................1735 Wireless Watchdogs.............................1545 Package Control TrackIT LLC/ RHR Sytems, Inc................1031 Parking Technology/Access Control AVPM...................................................1435 PMS Agilysys, Inc.........................................1119 Anand Systems......................................642 Broadvine............................................1649 Cenium..................................................635 Chetu Inc..............................................1423 DuVoice Corporation..............................328 eZee Technosys, PVT LTD......................1753 Galaxy Hotel Systems..........................1105 Hotelogix...............................................229 IDScan.net.............................................148 Immersion Companies...........................349 Indra......................................................643
Infor.......................................................701 INNCOM by Honeywell........................1201 innRoad...............................................1360 Intellicheck Mobilisa..............................153 IQWare Inc.............................................619 iTesso-Enterprise Lodging Systems.......1449 LOCATEL..............................................1254 Megasys Hospitality Solutions.............1625 MICROS Systems, Inc.............................709 MSI (Multi-Systems Inc.)......................1019 NORTHWIND - Maestro Property Management System......................................719 PAR Springer-Miller Systems, Inc..........1219 Resort Data Processing........................1204 ResortSuite............................................507 RoomKey PMS.......................................145 Single Digits...........................................945 SkyTouch Technology.............................201 StayNTouch Inc......................................124 Tenerum...............................................1725 WebRezPro Property Management System.............................................1519
PRODUCT LISTING
Runtriz.................................................1713 Sertifi eSignatures................................1556 Shift4 Corporation...............................1535 SkyTouch Technology.............................201 Social Tables.........................................1651 SONIFI Solutions, Inc..............................811 Squirrel Systems.....................................624 StayNTouch Inc......................................124 TTI Technologies...................................1313 Venza Group, Inc....................................330 Verizon.................................................1355 Viggo SNTV..........................................1255 Voxer...................................................1410 Winncom Technologies........................1644 Xpodigital............................................1524 y!kes....................................................1158 ZDirect, Inc.............................................735
POS Abacus 21............................................1723 Agilysys, Inc.........................................1119 Anand Systems......................................642 Archelon Enclosures.............................1656 AVPM...................................................1435 Book4Time Inc.....................................1303 Cenium..................................................635 Elavon....................................................611 IDScan.net.............................................148 Indra......................................................643 Ingenico.................................................118 Intellicheck Mobilisa..............................153 Maclocks..............................................1359 MagTek, Inc............................................420 Megasys Hospitality Solutions.............1625 MICROS Systems, Inc.............................709 nCLOSE-POSenclosures.com..................854 PAR Springer-Miller Systems, Inc..........1219 Planet Payment......................................525 ResortSuite............................................507 SkyWire Inc............................................144 Squirrel Systems.....................................624 Tenerum...............................................1725 VeriFone, Inc.........................................1443 Worldpay.............................................1257 Pre/Post Stay E-Marketing B4Checkin Ltd........................................536 Cendyn/One.........................................1135 Cenetic...................................................544 Eng Infotech........................................1653 Guestware.............................................519 Interactive Sites.....................................259 NAVIS..................................................1329 Passkey, Now A Part of Lanyon.............1129 ResortSuite............................................507 ZDirect, Inc.............................................735
HITEC 2014 81
PRODUCT LISTING
Premise-based PBX Connect Call Global, LLC........................757 Cox Business..........................................419 Edge Communications.........................1755 Gossamer Networks...............................154 KOR Systems..........................................439 Mitel Corporation..................................355 NEC Corporation of America..................827 Percipia................................................1400 PhoneSuite.............................................413 Pinnacle Communications....................1114 Venture Telecom LLC............................1252 Procurement Systems BirchStreet Systems...............................849 FOOD-TRAK.........................................1109 Moreton Bay Technology Pty. Ltd...........407 ReactorNet Technologies......................1743 RedRock Software................................1603 TrackIT LLC/ RHR Sytems, Inc................1031 Verian..................................................1735 Radio/Paging/SMS Guestware.............................................519 Harman International.............................248 Motorola Solutions................................756 Voxer...................................................1410 Radios & Music Systems Bittel Americas.....................................1445 Bowers & Wilkins...................................534 Brandstand Products..............................531 Harman International.............................248 iLuv Creative Technology.....................1454 Kube Systems.........................................156 TeleAdapt Inc.......................................1309 Related Association HFTP......................................................455 HTNG...................................................1149 Remote Guest Printing Logiclink, Inc........................................1619 PrinterOn.............................................1308 Revenue/Yield Management Broadvine............................................1649 Datavision Technologies, Inc................1227 innRoad...............................................1360 hospitalityPulse....................................1058 hotel SystemsPro.................................1151 Hotelogix...............................................229 Infor.......................................................701 IQWare Inc.............................................619 Nor1 Inc...............................................1607 Rainmaker............................................1310 Resort Data Processing........................1204 RoomKey PMS.......................................145 SIHOT Hotel Management Software......255 TravelClick, Inc.....................................1009
82
HITEC 2014
Security Systems HeadsUp FD...........................................961 InvoTech Systems, Inc.............................240 KABA ILCO SAFLOK...............................513 Miwa Lock Co., Ltd...............................1140 NEC Corporation of America..................827 OpenWays............................................1209 Salto Systems Inc...................................835 Schneider Electric.................................1523 Status Solutions.....................................125 VingCard Elsafe.....................................401 Social Media Booker...................................................114 Cendyn/ONE........................................1135 CheckMate.............................................122 Cloud 9 Mobility..................................1658 Flip.to.....................................................130 Flyte Systems.......................................1235 GuestDriven.........................................1750 HeBS Digital...........................................442 Revinate...............................................1620 RoamingAround.....................................345 Unify GmbH Co. KG.............................1520 Verizon.................................................1355 Voxer...................................................1410 Spa Management Abacus 21............................................1723 Book4Time Inc.....................................1303 Booker...................................................114 CallTek Center International, Inc..........1330 Cenetic...................................................544 Cenium..................................................635 Cloud 9 Mobility..................................1658 Logiclink, Inc........................................1619 PAR Springer-Miller Systems, Inc..........1219 ResortSuite............................................507 Sceptre Hospitality Resources................549 TAC/The Assistant Company..................319 Table/Reservation/Waitlist Management Guest Direct...........................................655 MICROS Systems, Inc.............................709 SkyWire Inc............................................144 TAC/The Assistant Company..................319 Tangerine Global....................................228 Timeshare/Condo/Membership Management Card Scanning Solutions Inc.................1558 Cenetic...................................................544 Clairvoyix.............................................1605 IQWare Inc.............................................619 Resort Data Processing........................1204 ResortSuite............................................507 Training American Hotel & Lodging Educational Institute..........................202 Eng Infotech........................................1653 Galaxy Hotel Systems..........................1105 HFTP......................................................455 Immersion Companies...........................349
Optii Solutions.....................................1555 Venza Group, Inc....................................330 TV Content/Interactive TV/IPTV 22MILES Wayfinding............................1643 360Leo.................................................1261 Acentic Inc...........................................1543 Acutek Solutions..................................1631 Allin Interactive.....................................113 AllView Networks................................1730 Anevia...................................................538 at-visions...............................................535 ATX Networks......................................1340 Broadband Hospitality.........................1301 Bulk TV & Internet..................................749 Celadon, Inc.........................................1749 Charter Business....................................449 Comcast Business................................1141 Cox Business..........................................419 DIRECTV.................................................841 DISH.......................................................241 Display Systems International, Inc........1518 Engineered Lifestyles...........................1353 Enseo, Inc.............................................1110 Entertainment Solutions......................1343 Falcon IP/Complete..............................1549 Fingi Inc...............................................1601 Flyte Systems.......................................1235 G-LINK.................................................1041 Hotel Internet Services.........................1040 Hotwire Communications....................1354 InfoValue Computing, Inc.....................1213 Intelity.................................................1529 LEIGHTRONIX, INC.................................754 LOCATEL..............................................1254 Lynx Broadband.....................................542 MCOM Media Communications...........1342 Multicom, Inc.......................................1618 Nevotek.................................................112 PalVision (Singapore) Pte Ltd.................424 Pico Digital............................................324 RCN Business Services...........................129 RoomNetTV.........................................1452 Runtriz.................................................1713 Select-TV-Solutions..............................1458 Smart Hospitality.................................1715 SONIFI Solutions, Inc..............................811 Sonu Satellite.......................................1128 Swisscom Hospitality Services..............1035 Tangerine Global....................................228 Transworld Services.............................1448 Vecima Networks...................................138 Viggo SNTV..........................................1255 World Cinema, Inc..................................627 TV Equipment Allin Interactive.....................................113 ATX Networks......................................1340 Broadband Hospitality.........................1301 Bulk TV & Internet..................................749 Celadon, Inc.........................................1749 DIRECTV.................................................841 DISH.......................................................241
Uniform Control InvoTech Systems, Inc.............................240 Video/Teleconferencing Avaya.....................................................252 Cisco Systems......................................1126 DISH.......................................................241 EarthBend Distribution...........................149 InfoValue Computing, Inc.....................1213 Unify GmbH Co. KG.............................1520 Voice Mail DuVoice Corporation..............................328 FCS........................................................409 Gossamer Networks...............................154 Homisco, Inc.........................................1358 Jive Communications...........................1560 Mitel Corporation..................................355 NEC Corporation of America..................827 Nevotek.................................................112 Percipia................................................1400 PhoneSuite.............................................413 TigerTMS Ltd..........................................935 VTech Hotel Phones.............................1429 VOIP ADTRAN...............................................1731 AEI Communications Corp...................1335 Bulk TV & Internet..................................749 CCI Systems.........................................1412 Cetis, Inc..............................................1405 Comcast Business................................1141 Cox Business..........................................419 Edge Communications.........................1755 Gossamer Networks...............................154 Jive Communications...........................1560 KOR Systems..........................................439 Motorola Solutions................................756 NEC Corporation of America..................827 Percipia................................................1400
PhoneSuite.............................................413 Phybridge.............................................1259 Pinnacle Communications....................1114 The Eric Ryan Corp. .............................1241 Twisted Pair Solutions............................341 Unify GmbH Co. KG.............................1520 Venture Telecom LLC............................1252 Website Development/Design AllView Networks................................1730 Cendyn/ONE........................................1135 Cenetic...................................................544 Cybage Software Inc..............................422 HandHeld Hospitality.............................225 HeBS Digital...........................................442 Indra......................................................643 InnLink / Trust International.................1326 Interactive Sites.....................................259 Jonas Club Management and clubsystems group...........................1108 Milestone Internet Marketing, Inc..........644 Percipia................................................1400 Sceptre Hospitality Resources................549 SkyWire Inc............................................144 Sovee.....................................................226 TravelClick, Inc.....................................1009 USA TODAY..........................................1414 Wi-Fi ADTRAN...............................................1731 Air2Data, HSIA.......................................959 AllView Networks................................1730 Aruba Networks...................................1404 Blueprint RF ..........................................219 Broadband Hospitality.........................1301 Bulk TV & Internet..................................749 CallTek Center International, Inc..........1330 CCI Systems.........................................1412 Cetis, Inc..............................................1405 Charter Business....................................449 Cisco Systems......................................1126 Connect Call Global, LLC........................757 Cox Business..........................................419 Danmagi..............................................1752 Datatrend Technologies, Inc...................856 Deep Blue Communications...................323 EarthBend Distribution...........................149 Edge Communications.........................1755 Eleven..................................................1441 EthoStream............................................858 Falcon IP/Complete..............................1549 Hear My Lips........................................1522 Hospitality Technical Services...............1248 Hospitality WiFi....................................1719 Hotel Internet Services.........................1040 Hotwire Communications....................1354 Intello Technologies Inc..........................527 KOR Systems..........................................439 LOCATEL..............................................1254 Meru Networks......................................329 Motorola Solutions................................756 Multicom, Inc.......................................1618
Nomadix..............................................1327 Pinnacle Communications....................1114 RCN Business Services...........................129 RoomNetTV.........................................1452 Ruckus Wireless...................................1155 Safety NetAccess, Inc...........................1059 Single Digits...........................................945 Smart Hospitality.................................1715 SONIFI Solutions, Inc..............................811 Sunray..................................................1426 Swisscom Hospitality Services..............1035 TeleAdapt Inc.......................................1309 Untangle..............................................1450 ValuePoint Networks...........................1315 Verizon.................................................1355 Viggo SNTV..........................................1255 Vision Technologies................................140 Wanaport, Inc......................................1455 Wifi-soft Solutions...............................1729 Winncom Technologies........................1644 Xirrus...................................................1357
PRODUCT LISTING
Electric Mirror......................................1144 Engineered Lifestyles...........................1353 Enseo, Inc.............................................1110 Falcon IP/Complete..............................1549 G-LINK.................................................1041 Harman International.............................248 Hear My Lips........................................1522 Hisense USA.........................................1559 LEIGHTRONIX, INC.................................754 LOCATEL..............................................1254 Lynx Broadband.....................................542 MCOM Media Communications...........1342 Multicom, Inc.......................................1618 Pico Digital............................................324 Pinnacle Communications....................1114 Smart Hospitality.................................1715 Sonu Satellite.......................................1128 Tangerine Global....................................228 TeleAdapt Inc.......................................1309 Transworld Services.............................1448 Voxx Accessories Corporation................143 World Cinema, Inc..................................627
Wireless Communications Allin Interactive.....................................113 Aruba Networks...................................1404 AT&T......................................................235 Axxess Industries Inc............................1419 Cisco Systems......................................1126 Connect Call Global, LLC........................757 Corning................................................1557 Datatrend Technologies, Inc...................856 Deep Blue Communications...................323 Edge Communications.........................1755 EthoStream............................................858 Evolve Guest Controls............................429 Falcon IP/Complete..............................1549 G-LINK.................................................1041 Hospitality WiFi....................................1719 Hotel Internet Services.........................1040 Hotwire Communications....................1354 INNCOM by Honeywell........................1201 Mitel Corporation..................................355 Motorola Solutions................................756 nCLOSE-POSenclosures.com..................854 NEC Corporation of America..................827 Roam Boost...........................................343 Safety NetAccess, Inc...........................1059 Status Solutions.....................................125 TE Connectivity......................................435 Telkonet, Inc...........................................855 Twisted Pair Solutions............................341 Unify GmbH Co. KG.............................1520 ValuePoint Networks...........................1315 Voxer...................................................1410 Wanaport, Inc......................................1455 Winncom Technologies........................1644 Wireless Watchdogs.............................1545 Xirrus...................................................1357 y!kes....................................................1158
HITEC 2014 83
HFTP Global Board of Directors Hospitality Financial and Technology Professionals (HFTP) has produced HITEC since 1972. HFTP is the global professional association for financial and technology personnel working in hotels, clubs and other hospitality-related businesses. HFTP provides first class educational opportunities, research and publications to more than 4,500 members globally.
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President Jerry Trieber, CPA, CHAE, CFE, CFF, CGMA Crescent Hotels & Resorts
Vice President Daniel N. Conti, Jr., CHAE, CAM Wyndham Grand Jupiter at Harbourside Place
Treasurer Ian Millar, CHTP Ecole Hoteliere De Lausanne
Secretary Arlene Ramirez, MBA, CHE, CHAE ADR Hospitality Consulting
Immediate Past President Raman P. Rama, CHA, CHTP, CHAE JHM Hotels
Cheryl D. Brennan, CHAE Bloomfield Hills Country Club
Neil Foster, CHTP Tech-Tonic Hospitality Services
Rosemarie Gilchrist, CHAE The Country Club
Allison Gillette, CHAE Peterson Sullivan
Laurie Jackson, CHAE, MBA Pelican Isle Yacht Club
Exchange Director, Ex Officio Joori Jeon, CPA, CAE American Hotel & Lodging Educational institute
David Johnson, CHTP Washington Duke Inn & Golf Club
Michael Levie CitizenM
Timothy Nauss, CHAE Wynn Resorts (Macau), S.A.
Mick Nissen, CHAE, CHTP Sharon Heights Golf & Country Club
Ex Officio Frank I. Wolfe, CAE Hospitality Financial and Technology Professionals
Prakash Vinodrai Shukla Handson LLC
Lyle Worthington, CHTP Hospitality Consultant
HITEC 2014
Visit HFTP in Booth #455 or in the HFTP Membership Lounge, West Hall Lobby