www.HFUW.ORG
2014-15
HEART OF FLORIDA
UNITED WAY
ANNUAL REPORT
OUR MISSION: TO IMPROVE LIVES BY MOBILIZING THE
CARING POWER OF OUR COMMUNITY
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TABLE OF CONTENTS 75th Anniversary Retrospective............................................................4-6 2014-15: A Year in Review...................................................................... 7 Education.............................................................................................8-9 Income.............................................................................................10-11 Health..............................................................................................12-13 Basic Needs.....................................................................................14-15 2014-15 Partner Agencies...............................................................16-17 Direct Service & Programs...............................................................18-19 Give..................................................................................................20-21 Campaign...................................................................................22-23 Women’s Leadership Council.......................................................24-25 Chef’s Gala..................................................................................26-27 Philanthropy................................................................................28-29 Top Giving Organizations............................................................30-31 Advocate..........................................................................................32-33 Mission United................................................................................. 34 ALICE............................................................................................... 35 Volunteer..........................................................................................36-37 Day of Caring................................................................................... 38 Day of Action.................................................................................... 39 Our Volunteers..................................................................................40-41 Board of Directors................................................................................. 42 Total Financial Resources..................................................................... 43
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A JOINT MESSAGE FROM
THE BOARD CHAIR & PRESIDENT As we reflect on 75 years of Heart of Florida United Way’s impact on Central Florida and on our efforts of the past year, it is heart warming to see the progress that has been made in our communities. We should all feel an immense source of pride in the positive change United Way has brought to our neighborhoods. This is our opportunity to reflect on an amazing year and inspire one another to achieve even more moving forward. It is not enough to simply “keep the ball rolling.” We challenge all of us — staff, volunteers, donors, partner agencies and corporate supporters — to leap into this next stage motivated to fulfill our goal of helping all people achieve their full potential.
As far back as 1939 we knew working together was the best way to solve our community’s problems. Orlando Mayor Bob Carr forms the groundwork for what would become the Heart of Florida United Way, then termed Community Chest.
1939 4
This has been a dynamic year and it is difficult to capture our accomplishments in just a few pages. But it’s a nice problem to have! We implemented innovative new programs to address our community’s biggest needs, such as the launch of Mission United to aid Central Florida’s veterans. We managed over $26 million across all four of our focus areas — education, income, health and basic needs — to help those in need and we demonstrated our strength as conveners and influencers of change. On behalf of Heart of Florida United Way, we thank our volunteers, donors and supporters who helped us serve hundreds of thousands of people across our community.
E. Ann McGee, Ed.D.
Robert H. (Bob) Brown
Board Chair Heart of Florida United Way President Seminole State College
President/CEO Heart of Florida United Way
1955 United We Stand United Way Hits the Air Waves United Way campaigns enter American living rooms with the first nationally televised presidential appeal.
1948
Orlando attorney Charles Andrews combines 30 agencies into the United Appeal.
Two is Greater than One Osceola County joins the United Way campaign.
Let Your Conscience Be Your Guide Jiminy Cricket volunteers as a symbol of the United Way national campaign.
1967
1963 5
1972 A Look For the Future Saul Bass designs the new, now iconic, United Way logo.
1999 A Place to Call Home
1968 Reaching New Heights Orange County United Appeal breaks the $1 million level for campaign contributions.
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Working Together For Change Tri-county agencies unite to form Heart of Florida United Way.
1988
Heart of Florida United Way now calls 1940 Traylor Blvd. home thanks to the generosity of Dr. Phillip Charities and Dr. Nelson Ying.
2014-15: THE YEAR IN REVIEW
97
%
of clients remained stable following United Way intervention
78
%
OBTAINED
FAMILY-SUSTAINING
EMPLOYMENT
55%
of clients served were children (ages birth to 19)
2015
COLLECTIVELY, MORE THAN $500 MILLION HAS BEEN RAISED OVER THE PAST 75 YEARS ON BEHALF OF THE CENTRAL FLORIDA COMMUNITY.
54,397 CLIENTS RECEIVED
EMERGENCY ASSISTANCE
MORE THAN
10,551
STUDENTS SERVED
THIS YEAR THROUGH UNITED WAY PROGRAMS
60,052 VOLUNTEER HOURS
,434 661 total clients served More than
26.1 MILLION
$
RAISED, MANAGED & DISTRIBUTED
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EDUCATION As a result of those impacted by United Way-funded programs in the Central Florida community:
88
%
of K-5 students performed at grade level in reading & math
8
100
%
of youth are on-track for transition to high school
88 of high school seniors graduated on time
%
We believe that education is the single most influential factor in determining a child’s opportunity for a good life. Our $4.2 million investment in education support services and initiatives is part of a strategy to boost every child’s chance for success in school, work and life. Through our cradle to career model, we ensure that more students will graduate and attain the needed credentials necessary in the 21st century workforce.
UNITED WAY AT WORK City Year Orlando
As one of the organizations responsible for bringing City Year to Orlando, United Way is especially proud of the impact this program has made on the region in its three years in the area. Heart of Florida United Way funded 10 City Year AmeriCorps members who served at Evans High School, where those members directly interacted with students and changed their lives. One of those students was Michael, a freshman struggling to deal with the demands of high school. With a 1.0 GPA and a below-average reading level, he was not where he needed to be to succeed and also had attendance issues. A City Year Orlando AmeriCorps member named Diane identified Michael and worked with him as a near-peer mentor to help him achieve his full potential. She pushed him to attend tutoring sessions and afterschool programs twice a week, and she set goals for him to help his attendance. She spent time with him each week to keep him motivated and focused. The results were staggering. Michael’s GPA went up. He became more engaged and participated in class. At the end of the year, he even earned an “A” in English—the first “A” of his academic career. Diane went above and beyond and her effort showed in Michael’s progress. For the first time, he realized that someone else saw potential in him. For the first time, he had hope for a better future. Michael has a second chance at life and it wouldn’t have been possible without City Year Orlando. 9
Heart of Florida United Way invests in programs and initiatives that help families in Central Florida achieve financial stability. We work with our corporate supporters, community partners and partner agencies to provide workforce development, job training and other services that will prepare adults for employment.
INCOME As a result of those impacted by United Way-funded programs in the Central Florida community:
92 obtained or maintained affordable housing
10
%
62
%
improved employability skills
84
%
increased their overall assets
We aim to provide support services and initiatives to empower low-income working families to succeed in the five building blocks of financial stability: sustaining employment, income supports, affordable housing, manageable budgets and increased savings and assets. By helping these families develop these five building blocks, we can help them achieve longterm stability.
UNITED WAY AT WORK
Lighthouse Central Florida’s Job Readiness & Skills Program Unemployment is difficult for anyone, but for those with visual impairment, the struggle to find work and provide for their family is especially difficult. Lighthouse Central Florida’s United Way-funded Job Readiness and Skills program aims to help those who have lost their vision support their families and maintain a good job. Training includes using adaptive technology to allow blind persons to perform normal job functions and master different computer applications. By teaching different techniques, individuals are able to keep up their professional lives and establish a solid career. Karynn had been a nurse for 12 years, earning a good income. Due to a worsening eye condition, a complication from diabetes, Karynn’s vision was severely impaired, causing her to have to leave her job. She was referred to the United Way-funded Lighthouse Central Florida’s Job Readiness and Skills program so that she could learn new skills to make her more employable. Through the program, Karynn learned practical life skills as well, such as how to put together outfits, a difficult problem for those suffering from vision impairment. With Lighthouse Central Florida’s assistance, Karynn was able to get a job in a restaurant and is again a productive member of the workforce. “I’m not working in healthcare anymore, but I’m doing an honest day’s work which is so gratifying and my sense of independence has been restored,” said Karynn. “I’m thrilled to be part of a team, earning wages and feeling productive.”
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For a community to flourish, its members must be healthy. Because of this, Heart of Florida United Way strategically invests in programs that provide adults and children with access to health and wellness care. We are focused on improving the health of children and families through partnerships that promote mental, physical and social well-being for all. This is achieved by:
HEALTH As a result of those impacted by United Way-funded programs in the Central Florida community:
95 of individuals were able to access healthcare services
12
%
80
%
of adults increased their knowledge of healthy food and exercise options
94 of parents and caregivers improved parenting skills
%
•
Preventing unhealthy behaviors and addressing environments that threaten the health and wellbeing of children and families.
•
Promoting behaviors and environments that enhance the health and well-being of children and families.
•
Fostering supportive conditions at home and in our community that allow all generations to thrive together.
UNITED WAY AT WORK Dental Care Access Foundation Fluoride Program
For most of us, going to the dentist or the doctor is a chore, but necessary. But, for too many in our community, routine medical or dental care is not an option due to cost and a lack of access. For children, not receiving care can lead to serious health problems and even impact their school performance due to health-related absences. The United Way-funded Dental Care Access Foundation’s Fluoride program addresses this by going directly to Orange County Public Schools. Through the program, they offer one-on-one dental education, where they teach proper dental hygiene, brushing tutorials and nutrition information. Each child is also provided with an age-appropriate dental hygiene kit, including a toothbrush, toothpaste and floss. Afterwards, they then apply a topical fluoride varnish to help prevent cavities from developing. Ryan was one student served by the program. At 8 years old, Ryan is the youngest of four children. His family struggles to make ends meet, and health care is low on the list of priorities. Ryan never owned his own toothbrush and instead shared one with his siblings. Through the United Way-funded fluoride program, Ryan had a fluoride treatment applied to his teeth to prevent cavities and received his own dental care packet — including a toothbrush of his very own — so he could maintain his teeth. The Dental Care Access Foundation also referred Ryan and his family to no-cost clinics for on-going care. Because of this program, issues were caught early, helping Ryan stay healthy and in school.
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In Central Florida, nearly 20% of the population lives in poverty and another 30% are Asset Limited, Income Constrained, Employed (ALICE). Among them are society’s most vulnerable: infants, children, seniors and the disabled. Others are those most deserving of our help: our nation’s veterans. These people are unable to afford basic needs like housing, healthcare, food, childcare and transportation.
BASIC NEEDS As a result of those impacted by United Way-funded programs in the Central Florida community:
97
%
of families who received help remained stable after 30 days
14
96
%
of seniors improved/ maintained physical & mental wellbeing
78
%
of clients increased their income
The effects of long-term poverty limit progress in other areas like education, healthcare and public safety – impacting the prosperity of the community as a whole. As the tri-county region’s largest funder of local hunger and homelessness programs, Heart of Florida United Way has distributed millions over the past five years to address and prevent these growing problems.
UNITED WAY AT WORK
Emergency & Homelessness Services Central Florida is home to 118,000 veterans; over forty percent of these veterans report difficulties finding employment, accessing and completing education, and securing and maintaining stable housing. Recent research shows that many of the issues veterans face arise not from a lack of assistance programs, but from a lack of collaboration, coordination, and collective purpose between myriad government and community offerings. Heart of Florida United Way’s Mission United connects our community and pre-existing programs to create a comprehensive system of care that positively impacts the lives of veterans and their families in Central Florida. By convening stakeholders and services, Mission United creates a centralized point of entry for veterans and their families to access services. Angel served in the Army for several years until he was honorably discharged. After returning to Central Florida from his time in Afghanistan, he struggled to find work and he was in danger of losing his house. His wife Diane did some research and discovered Mission United through United Way’s 2-1-1 Information and Assistance Helpline. Angel and Diane were put in touch with a case manager and assistance programs in the area. The assistance programs helped cover their mortgage costs and keep the utilities on while Angel and Diane looked for work. Now their family has stabilized and they are building a secure future. Mission United allowed them to keep their house while they got back on their feet and now they look forward to a white picket fence of their own.
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EDUCATION
2014-2015 PARTNER AGENCIES Over the course of the recession, United Way affirmed its focus on prevention – helping people become healthier, safer and more financially stable. While still responding to immediate needs, United Way and our partner agencies continue to focus on the future. Investing in Results is more than United Way’s funding model – it’s also our promise. Together, United Way and our partner agencies are strategically investing and positively influencing lasting change in our community.
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Second Harvest Food Bank of Central Florida, Inc.
B.E.T.A. Center, Inc. Catholic Charities Adult Literacy League, Inc. of Central Florida, Inc. After School Programs, Inc. HEALTH Christian Service Center Boys & Girls Clubs for Central Florida, Inc. Aspire Health Partners of Central Florida, Inc. (Lakeside Behavioral Coalition for the Homeless City Year Orlando Healthcare, Inc.) of Central Florida, Inc. Devereux Florida B.E.T.A. Center, Inc. Harbor House (Orange County Center Foundation for Seminole Children’s Home Against Domestic Violence) County Public Schools Society of Florida – Central Florida Division Help Now of Osceola, Inc. Hope CommUnity Center Community Jewish Family Services Orlando Community Health Centers, Inc. of Greater Orlando, Inc. & Youth Trust Dental Care Access Meals on Wheels Etc., Inc. Orlando Day Nursery Foundation, Inc. Association, Inc. Osceola Council on Aging, Inc. Winter Park Day Nursery, Inc. Florida Hospital Foundation Rescue Outreach Mission Healthy Start Coalition of Central Florida YMCA of Central Florida of Orange County, Inc. Safehouse of Seminole The Howard Phillips Center (Seminole County Victims’ INCOME for Children & Families Rights Coalition) Christian Help Foundation, Inc. IMPOWER, Inc. The Salvation Army Community Coordinated of Orange County Lighthouse Central Florida Care for Children, Inc. (4C) Osceola Council on Aging, Inc. The Salvation Army Early Learning of Seminole County YMCA of Central Florida Coalition of Seminole Second Harvest Food Bank Lighthouse Central Florida of Central Florida, Inc. BASIC NEEDS Orlando Community Seniors First, Inc. & Youth Trust American Red Cross of Central Florida
INVESTING IN
RESULTS
OUR IMPACT
39%
23%
27
12%
26%
HEALTH
6 INCOME
EDUCATION
12
15
60 Funded Programs
BASIC NEEDS
Dollars Allocated by focus area:
2014-2015 Program Portfolio
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DIRECT SERVICE & PROGRAMS When some people think about United Way’s impact, they think of fundraising. And that’s a significant part of the work we do. In 2014-2015, Heart of Florida United Way raised $26.1 million to fund strategic community programs that drive long-term change. But in addition to raising money on behalf of other nonprofits, United Way also provides direct services and runs programs that are vitally important to the Central Florida community.
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United Way’s 2-1-1 Information and Assistance Helpline is the link between someone in distress and the help they need. This vital in-house resource is powerful enough to provide more than individual assistance on basic needs. Call specialists stand-by 24/7/365 to assist in suicide intervention, regional or national disasters.
SAVING MORE LIVES:
SUICIDE PREVENTION CONTACTS INCREASED 50% FROM LAST YEAR. TOP 5 SERVICES REQUESTED:
1. Housing 2. Utilities 3. Food 4. Medical assistance 5. Mental health
1/2
Nearly of 2-1-1 contacts are made by first-time callers
PEOPLE HELPED BY , 266 907 2-1-1 THIS YEAR
Central Florida College Access Network (CFCAN) aims to increase the number of local residents with a high-quality credential or degree to keep up with the changing workforce. In addition to advocating for systemic change around FAFSA completion and financial aid, the CFCAN aims to reduce barriers to post-secondary education by providing information via texts through its Going2College Texting Project. Since the program’s launch in 2014, more than 680 students have registered and 24 institutions are participating, including University of Central Florida, Rollins College, Valencia College and Seminole State College.
United Way distributed free FamilyWize prescription drug cards. Accepted nationwide at over 60,000 pharmacies, the FamilyWize card provides an average savings of $20 per prescription. More than $2.4 million was saved by thousands of cardholders last year.
United Way VISTAs (Volunteers in Service to America) in Title I schools focused on recruiting volunteers to serve as role models to improve student attendance, behavior, course performance and college access. More than 4,500 students were served by the 1,208 volunteers recruited by the VISTAs, yielding close to 10,000 volunteer hours and $152,000 in donations.
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For thousands of homeless students whose families are struggling with basic needs like shelter and food, clothing is not a priority, but it is important. Heart of Florida United Way launched the Dress2Learn program to provide clothing to homeless students in Orange and Osceola counties. Close to 4,700 students were impacted by this program.
Dress Learn
United Way’s Financial Stability Coalition assists low-to-moderate income families with free tax assistance and claiming the federal Earned Income Tax Credit (EITC). EITC is credited with lifting more children out of poverty than any other federal program. More than 2,100 EITC claims were filed at United Way’s sites, returning $6.8 million in credits. More than 54,397 tri-county residents facing impending homelessness, hunger and other emergencies received help through Emergency & Homelessness Services (EHS). 42,919 residents received emergency food and shelter support and 5,823 residents were able to keep their lights on through utility assistance. AmeriCorps Pathways to Success members provided academic support and college/career mentoring for 10th – 12th grade students attending Evans and Oak Ridge High Schools. The 21 AmeriCorps members provided 29,483 hours of service to ensure 468 students were on track and ready for their next step after graduation. United Way serves as the lead agency for Ryan White Part B/General Revenue, a Florida Department of Health funded program that provides care and support to HIV/AIDS consumers in Orange, Osceola, Seminole and Brevard counties. In 2014-15, United Way managed and distributed $2.1 million in funds to serve more than 4,600 consumers.
Gifts
In Kind Center
The Gifts in Kind Center collected and distributed nearly $1.6 million in donated supplies and materials to local nonprofits – a 7% increase from the prior year.
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GIVE At Heart of Florida United Way, we believe that investing in programs and services that build stronger, healthier and more financially stable individuals and families will create a better life for everyone in our community. But the value of investing with United Way goes beyond that. When you give to Heart of Florida United Way, you join thousands of other donors in creating lasting and measurable change. By maximizing impact, multiplying dollars and tracking outcomes, United Way significantly amplifies funds to create even more value for the community. Last year, the value added back to the Central Florida community through Heart of Florida United Way totaled $41 million in impact. 20
$ 41 MILLION IN IMPACT FOR OUR COMMUNITY
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LOANED EXECUTIVES
Each year, community-minded employers lend key personnel to United Way to serve as a full-time fundraiser during the campaign. These Loaned Executives give us the essential “people power” to take our message to workplaces throughout the region. Community Coordinated Care for Children (4C) Lockheed Martin Corporation OUC—The Reliable One
CAMPAIGN
Publix Super Markets, Inc. Tupperware Brands UPS Walt Disney World Resort
“In addition to learning to facilitate new audiences within my own company, I learned how to gain credibility with outside organizations. These audiences included a substantial number of senior level executives.” – Nancy Vidarte, Loaned Executive, Walt Disney World
To commemorate Heart of Florida United Way’s 75th anniversary, guests of the campaign kick off event were reminded that there is “no place like home.” Carrying a theme from the Wizard of Oz, also marking its diamond anniversary, the kick off event inspired supporters to run milestone campaigns. And they did. In April, Campaign Chair Tony Massey, President & COO of Massey Services Inc., announced the effort had raised more than $18.5 million for local community programs.
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18.5 MILLION RAISED
$
UNITED WAY
2014-15 Campaign Cabinet Campaign Chair
Tony Massey
Massey Services, Inc.
Lowndes, Drosdick, Doster, Kantor & Reed, P.A.
Campaign Vice Chair
David E. Fuller
Harold Mills ZeroChaos
Campaign Vice Chair
Deborah German, M.D. University of Central Florida
John Moskos
Wells Fargo Wealth Management
A Message from Campaign Chair Tony Massey:
“
United Way is many things to many people. But really, the mission is simple: get people on pathways out of poverty, and help them from ever getting there in the first place. With thanks to many of your contributions during the 201415 Workplace Giving Campaign, our United Way has been able to do just that, by funding programs and providing direct service in the areas of education, income, health and basic needs. As a business community, we must invest and feel confident that our dollar goes far, but makes a big difference close to home with Heart of Florida United Way.
Thomas K. Sittema CNL Financial Group, Inc.
David Ruiz UPS, Florida
Shawn Bartelt
WFTV Channel 9 and WRDQ 27
”
William (Bill) Dymond
Diana Bolivar
Hispanic Chamber of Commerce of Metro Orlando
Sean DeMartino
Balfour Beatty Construction Company
SunTrust Bank, Central Florida
Roseann Harrington OUC—The Reliable One
Sandy Hostetter
CNLBank, Central Florida
James Bobby Kuykendall Kuykendall Gardner
Robert Newland
Career Partners International Florida/Caribbean
Ruth Patrick B.E.T.A. Center
Kay Rawlins Orlando City SC
Kate Wilson
Wells Fargo Bank
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WOMEN’S LEADERSHIP COUNCIL
LEADERSHIP
“Women who mean business… for a good cause,” is how one Women’s Leadership Council member describes the notable group. Locally, more than 400 members combine philanthropy and volunteerism to make a remarkable impact on the Central Florida community. The Women’s Leadership Council is focused on education, particularly supporting early grade reading initiatives. Last year, the Council brought an online reader program to 10 Title-I schools, providing access to thousands of books to 6,304 students.
WOMEN’S LEADERSHIP LUNCHEON
The 2015 Women’s Leadership Luncheon keynote speaker, Cheryl Strayed, knows all about the power that reading and books can have on a life. After a chance encounter with a book about the Pacific Crest Trail, she took more than a bold step to conquer her demons and cope with the grief of losing her mother. She hiked over 1,000 miles. She recounted that journey in her best-selling book, Wild, and with more than 1,100 attendees at the 8th annual Women’s Leadership Luncheon. The sell-out crowd was inspired by Strayed’s candid connection to United Way’s work.
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UNITED WAY
Women’s Leadership Council Steering Committee Chair
Karen Dee
Retired Bank Executive Vice Chair
Pat Engfer
Hyatt Regency Grand Cypress Chair Emerita
Helen Donegan
University of Central Florida
Tobi Allen
Lockheed Martin Corporation
Tracy Barwick Tax Partner
Andrea Batchelor Orlando Ballet
Kathy Brown
Thumbprint Marketing
Fonda Cerenzio
Cerenzio & Associates
Val B. Demings
Orlando Police Department (retired)
“I was that kid. I am a product of the work that United Way does…”
Cheryl Strayed, author of “Wild” and keynote speaker
Patty DeYoung
Community Philanthropist
Tracey Ellerson
Community Philanthropist
Claire Fournier Orlando Health
Sanda Harker
UPS Florida District
Harriett Lake
Community Philanthropist
Linda Landman Gonzalez Orlando Magic
Meredith Level
Lowndes, Drosdick, Doster, Kantor & Reed, P.A.
Yolanda Londoño
Tupperware Brands Corporation
Samantha Kearns-O’Lenick Florida Hospital
Mary Recchia-Brown The Recchia Group
Lisa Schultz
CNL Financial Group
Jill Schwartz
Jill S. Schwartz & Associates, P.A.
Jennifer Spooner
Cross, Fernandez & Riley, LLP
Ellen Titen-Wojcik ET Consultants
Dr. Ann O. Wehr AvMed
Julie Wolf Wells Fargo
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CHEF’S GALA Host & Sponsor
Title Sponsor
In its 23rd year, Chef’s Gala continues to shine as United Way’s single largest fundraiser of the year. More than 20 of Central Florida’s top chefs put on a culinary show for more than 1,000 guests indulging their senses at Walt Disney World’s Epcot World Showplace. The 2015 event raised nearly $300,000. Ninety-five cents of every dollar raised from the event benefits Central Floridians in need. 26
UNITED WAY
Chef’s Gala Host Committee Co-Chair
Dr. Antonia Novello
Steve Jamieson
Co-Chair
Peter Kacheris
Former U.S. Surgeon General Florida Hospital (Retired)
John Pisan
Waldorf Astoria Orlando Hilton Orlando Bonnet Creek
Co-Chair
Diana Simaan Kessler
Wells Fargo Wealth Management Group
Jackie Bozzuto
Lowndes, Drosdick, Doster, Kantor & Reed, P.A.
Shawn Bartelt
A Tasteful Way to Make a Difference
WFTV and Central Florida’s TV 27
Kim Bergin
Fifth Third Bank (Retired)
David Dawkins Wells Fargo
Diana Simaan Inc.
Michael Manuel
BRWHP Properties, LLP
Keith Swider
SeaWorld Parks & Entertainment
Jim Taylor
Career Partners International
Todd Thornley Wells Fargo
Jane Garrard
Tupperware Brands Corporation (Retired)
John Gyllin, Ed. D.
A Tasteful Way to Make a Difference
The Mall at Millenia
Foundation for Seminole State College of Florida
Sandy Hostetter
Richard Watkins
Generational Playbooks, LLC
Bill Wilson
Holland & Knight LLP
Kate Wilson Wells Fargo
CNLBank of Central Florida
“
A Tasteful Way to Make a Difference
95 CENTS OF EVERY DOLLAR GOES TO OUR NEIGHBORS IN NEED. CHEF’S GALA IS TRULY A TASTEFUL WAY TO MAKE A DIFFERENCE! — Dr. Antonia Novello Former US Surgeon General Chef’s Gala Co-Chair
”
27
Alexis de Tocqueville Society members represent the highest levels of personal philanthropy with annual gifts of $10,000 or more. This generosity makes a profound, life-changing difference for many residents. We are deeply grateful to all of our Alexis de Tocqueville members.
La Table Ronde des Million de Dollars
PHILANTHROPY When a person with influence stands up and says, “This is important,� others pay attention. That is what Leadership Giving is all about. Leadership Donors support the community with annual gifts of $1,000 or more, and in doing so, they make a declaration that supporting United Way is not a casual act, it is something of real importance. More than 2,500 Leadership Donors contributed a combined total of $4,591,389 last year. Their commitment has a real impact on the community in that it provides critical funding while setting an example for others to follow.
Dr. P. Phillips
Helen & Richard DeVos The Richard and Helen DeVos Foundation
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Ted Crowell
Dr. Nelson Ying
Contributed in the name of The Baron and Baroness of Balquhain Ying of Balquhain
Ordre d’Egalité $50,000 to $74,999 Jim Seneff CNL Financial Group, Inc.
Mrs. Ramona Spears in memory of Mr. W. E. Jock Spears
Robert H. Brown & Mary Recchia-Brown Heart of Florida United Way
Brian Bulger UPS Florida District
William T. & Jennifer Dymond Lowndes, Drosdick, Doster, Kantor & Reed, PA
Ordre d’Egalité $25,000 to $49,999
Ann & David Fuller
William Fluke
Lillian & Raymond Garcia
SunTrust Foundation
PricewaterhouseCoopers, LLP
Tupperware Brands Corporation
Mr. & Mrs. Giles K. Kemp
April Hastings
Wayne P. & Dr. Robin R. Roberts Central Florida Foundaton
David Ruiz & Carmen Aida Vera UPS Florida District
City of Orlando
Leslie Hazenfield FedEx
Karl & Wendy Holz Walt Disney World Resort
Members de la Société $10,000 to $24,999
Andrew Hyltin
Jim & Elli Atchison
Mark Jones
CNL Financial Group, Inc.
SeaWorld Parks & Entertainment
Orlando Health
Carol & Barney Barnett Publix Super Markets Inc
Harriett Lake in memory of Hy Lake
Andrew Brennan
Mr. & Mrs. Kim A. Lopdrup
City of Orlando
Red Lobster
Matt & Alana Brenner
Alex & Juliet Martins
Lowndes, Drosdick, Doster, Kantor & Reed, PA
Orlando Magic
Michael & Renee Mueller
David Lee Neel Michael & Beth Pattillo Ernst & Young LLP
Michael Powell City of Orlando
Denise J. Riccio Orlando Community And Youth Trust Inc
Brad & Nancy Richmond Darden Restaurants, Inc.
Marty Rubin Smart City Telecom
Michael & Theresa Ryan Lowndes, Drosdick, Doster, Kantor & Reed, PA
Mr. & Mrs. Tracy & Jerri Schmidt CNL Financial Group, Inc.
Salli & Gregory Setta Red Lobster
2014 United Way Leadership Donor Appreciation Event at SeaWorld Orlando Because Leadership Donors are so highly valued, they receive special recognition during United Way’s annual Leadership Donor Appreciation event at SeaWorld Orlando.
Jeff & Shelly Shafer CNL Financial Group, Inc.
Jayne & Thomas K. Sittema CNL Financial Group, Inc.
Craig Strickland UPS Florida District
Mr. & Mrs. John E. Thorsen, III Raymond James & Associates Inc.
Craig Watson Wells Fargo Financial
Health Central
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LIVE UNITED
VICTORY CELEBRATION
2014-15 TOP GIVING ORGANIZATIONS
Listed by gift amount
Million Dollar Champions
CELEBRATE LIVE UNITED Awards Chairman’s Award:
$3.7 million (363)*
(568)*
$1.1 million (274)*
$500,000+ Donors
AT&T (15)*
Bank of America (49)*
SunTrust Bank of Central Florida (103)*
Tupperware Brands Corporation (53)*
Siemens Energy, Inc. (46)*
Darden Restaurants, Inc. (40)*
University of Central Florida (47)*
Wells Fargo (41)*
FedEx Corporation (7)*
Adventist Health System
$400,000+ Donors
Phenomenal Executive Champion:
Florida Hospital (142)*
District Manager for Publix Super Markets, Inc.
$100,000+ Donors
SeaWorld Parks & Entertainment (43)*
$300,000+ Donors
CNL Financial Group, Inc. (28)*
Duke Energy (26)*
Spirit Award:
UPS Florida (67)*
CenturyLink (9)*
CNLBank
Enterprise Rent-A-Car (41)*
City of Orlando (100)*
OUC—The Reliable One (38)*
Orlando Health (22)*
Exceptional Employee Campaign Manager:
Orange County Government (113)*
Adventist Health System (50)*
Lowndes, Drosdick, Doster, Kantor & Reed, P.A. (30)*
Talent Development Manager with Enterprise Rent-A-Car
2,574 LEADERSHIP DONORS $4,591,389 *Number of Leadership Donors (Individuals who give $1,000+)
Chad Wilson
Karen Clesen
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$3.3 million
TOP DIVISION LEADERS RAISING $10,000 OR MORE *Listed by industry and gift amount Accounting
PricewaterhouseCoopers, LLP Ernst & Young, LLP Cross, Fernandez and Riley, LLP
Building and Design
Brasfield & Gorrie, LLC PCL Construction Services, Inc. Balfour Beatty Construction
Business and Industry
Massey Services, Inc. McLane Suneast Orlando Magic Hobart Corporation Greater Orlando Aviation Authority Florida Municipal Power Agency C&S Wholesale Grocers Mears Transportation Group
Combined Federal Campaign
NASA - John F. Kennedy Space Center Patrick Air Force Base- 45th Space Wing DOJ- Federal Correctional Complex Coleman Naval Air Warfare Center Training Systems Division US Army PEO STRI Dept of VA - Orlando VA Medical Center Transportation Security Administration - Orlando Customs and Border Protection Dept of VA - Outpatient Clinic - Viera Dept of VA - FL Caribbean CPAC
USPS - Orlando P&DC Customs and Border Protection Communications - Lakemont USPS - Seminole P&DC Defense Contract Management Agency DCMA Internal Revenue Service - Maitland
Education
Seminole County Public Schools Orange County Public Schools Osceola County Public Schools Valencia College Seminole State College of Florida
Financial
Bank of New York Mellon Fifth Third Bank Raymond James & Associates Inc. Regions Bank BB&T Travelers Companies, Inc. Aetna Life & Casualty Fairwinds Credit Union The Hartford Insurance Group Orlando Regional Office Synchrony Financial CNLBank TD Bank State Farm Harland Financial Solutions BMO Harris Bank, N. A. Deloitte Consulting LLP
Foundations
Elizabeth Morse Genius Foundation Gordon J. Barnett Memorial Foundation Shell Oil Company Foundation Frank Hubbard Family Fund
Health
Florida Blue Express Scripts United Healthcare of Florida
High Tech
Microsoft General Dynamics C4 Systems Sprint Smart City Telecom Ricoh IBM Corporation Landmark Center One Pitney-Bowes
Hospitality
Red Lobster Orlando / Orange County Convention & Visitors Bureau
Non-Profits
Heart of Florida United Way Inc. Aspire Health Partners Coalition for the Homeless of Central Florida Community Coordinated Care for Children
Public Service
Reedy Creek Improvement District City of Kissimmee
Retail
Macy’s Costco Wholesale JCPenney Best Buy Dillard’s, Inc. Wal-Mart
IN 2014-15:
Legal
398
Media
companies participated in a workplace campaign
Holland & Knight, LLP BakerHostetler, LLP Orlando Sentinel Communications WFTV - Channel 9 / Central Florida’s Channel 27 Cox Enterprises
71
%
of all United Way funds ($26.1 million) came from a workplace giving campaign
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ADVOCATE Advocacy is about championing a cause. It’s about taking time to understand the issues, educating the community and motivating action on important issues. United Way is focused on serving as a voice for those who are seldom heard – children, the elderly, veterans and those who are down on their luck. Achieving real, sustained change in community conditions requires the engagement of everyday citizens, as well as policy leaders and decision makers at the local, state and national level. Through the work of our supporters, we have begun to move the needle for veterans through Mission United and for the ALICE (Asset Limited, Income Constrained, Employed) population. 32
CHANGE WON’T HAPPEN
WITHOUT
YOU!
33
MISSION UNITED Launched in June 2015, Mission United is a collective effort that addresses the complicated and fragmented systems for veteran services currently in place. It is a community collaboration that serves as a central contact for veterans to access community support, ensuring that service members and their families are never more than two steps from the help they need. Mission United identifies gaps and creates systemic change in the areas of legal assistance, employment and education.
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ALICE
ASSET LIMITED, INCOME CONSTRAINED, EMPLOYED
15% POVERTY 55%
STABLE
30% ALICE
More than 203,000 tri-county households fall into what United Way calls the ALICE population (Asset Limited, Income Constrained, Employed). These are households earning more than the U.S. poverty level, but less than the basic cost of living. Nearly 50% of Central Florida families do not earn enough to consistently cover the basic living expenses highlighted by the ALICE threshold. This is a population that United Way has been serving for over 75 years, but awareness and advocacy efforts have brought business and community leaders together to begin to identify workable and sustainable solutions for affordable housing, childcare, healthcare and access to transportation that can help bring stability to the ALICE population. 35
VOLUNTEER Our volunteers are one of our most valuable resources. With donations of time, energy and expertise, they facilitate change that impacts people’s lives. Whether it’s serving on one of our advisory committees or participating in a United Way-organized project, our volunteers inspire hope and create opportunities for a better tomorrow. Heart of Florida United Way’s Volunteer Resource Center organized events and volunteer experiences benefitting nonprofit organizations throughout Central Florida in 2014-2015, ultimately impacting thousands of individuals and bettering lives. 36
,329,551 $1 TOTAL VALUE OF HOURS DONATED
37
’14 VOLUNTEER 25 companies… 1,600 volunteers … 40 projects, all make one really big impact. The 23rd annual Day of Caring, a massive, one-day volunteer effort, featured projects like building garden vegetable boxes for seniors, serving meals to the homeless, reading to students and painting homes for low-income, first-time homebuyers. In all, our region’s leading companies and organizations took part and showed our community once again what we can do when we LIVE UNITED.
38
60,052 VOLUNTEER HOURS
Access to books is a major factor in summer slide, the gradual decline of reading skills over the summer months. With the help of the community, United Way collected more than 30,000 books to hand out to children as part of Day of Action, a one-day community-wide volunteer event focused on promoting literacy. More than 400 volunteers participated in fun interactive literacy related activities and helped to distribute books to 2,556 kids in need. Research shows that by reading just 4 books over the break, students can maintain or even build their reading skills. Day of Action provided 6 books to low-income students to read all year long.
,000 30 BOOKS COLLECTED 39
OUR VOLUNTEERS Investing in Results Council Jacob Stuart Ed Timberlake, Chair
Chairman of the Central Florida Board Seaside National Bank & Trust
Mark Brewer, CAP, Vice Chair President / CEO Central Florida Foundation
Robert H. (Bob) Brown President / CEO Heart of Florida United Way
Michael Frumkin, Ph.D.
Chair, Alleviating Hunger & Homelessness Cabinet Dean, College of Health & Public Affairs University of Central Florida
Mark A. Jones
President Orlando Regional Medical Center
Debra Knox, M.S., CCC-SLP
Joy W. Taylor, Ed.D.
Chair, Building Safe Communities through Education Cabinet Director, Title I Federal Programs Orange County Public Schools
Dana Schafer
Public Information Officer Osceola School District
Improving Financial Stability Cabinet
Laureen A. Wells
Edelman Financial Services
Bill Wilson
Developing Healthy Children & Families Cabinet
Chair, Improving Financial Stability Cabinet Edelman Financial Services
Executive Partner Holland & Knight LLP
Building Safe Communities through Education Cabinet Joy W. Taylor, Ed.D., Chair Director, Title I Federal Programs Orange County Public Schools
Patty Maddox
Mike Blasewitz, Ed.D.
Cornell Professor of Management and Academic Director of the Center for Leadership Development Rollins College
Karen Willis
Program Manager, Youth Shelter Orange County Government
Chris Toadvine
Hon. Alicia L. Latimore, Vice Chair
Ronald F. Piccolo, Ph.D.
Tracy Salem, Ed.D.
Business Performance Advisor Insperity
Chair, Developing Healthy Children & Families Cabinet Clinical Educator and Coordinator of the Board of Clinical Educators University of Central Florida
President / CEO Winter Park Health Foundation
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President / CEO Central Florida Partnership
Circuit Judge Ninth Judicial Circuit Court
Executive Director Secondary Education, High Schools Seminole County Public Schools
Lauren Chianese
Director of Community Engagement The Foundation for Florida’s Future
Brendan Lynch
Senior Associate Lowndes, Drosdick, Doster, Kantor & Reed, P.A.
Heart of Florida United Way is grateful to the many volunteers who serve as strategic advisors on a variety of committees, cabinets and councils. Their leadership, expertise and guidance allows us to better serve the Central Florida community.
Debra Knox, M.S., CCC-SLP, Chair Clinical Educator and Coordinator of the Board of Clinical Educators University of Central Florida
Nancy Ellis, Ph.D.
Director Center for Community Partnerships University of Central Florida
Therry Feroldi
Senior Health Planner The Health Council of East Central Florida
Merewyn “Libba” Lyons Proposal and Grant Developer Learning Sciences International
Brantley M. Muscato Managing Director M2 Payment Solutions, Inc.
Debbie Watson
Vice President Winter Park Health Foundation
Chief Executive Officer Early Learning Coalition of Orange County
Chris Toadvine, Chair Nilda Blanco
Compliance Director CareerSource Central Florida
Jason K. Chepenik Managing Partner Chepenik Financial
Carol Ivey
Community Volunteer
Steve Miglietta
Corporate Director of Financial Planning Orlando Health
Dawn Murray
Access Regional Operations Manager Florida Department of Children & Families
Nana Robertson, Ed.D.
Program Manager, Early Childhood Dept. Seminole State College
Mike Schafer
Partner Schafer, Tschopp, Whitcomb, Mitchell &
Kate Wilson
Vice President & Community Affairs Officer Wells Fargo Bank
Alleviating Hunger & Homeless Cabinet
Michael Frumkin, Ph.D., Chair Dean, College of Health & Public Affairs University of Central Florida
John Hillenmeyer, Vice Chair Chief Executive Officer Emeritus Orlando Health, Inc.
Lisa Barkely, M.D.
Assistant Dean for Diversity & Inclusion Assistant Professor of Medicine College of Medicine University of Central Florida
Danny de Armas
Senior Associate Pastor First Baptist Church of Orlando
Carolann Duncan
Regional SAMH Director Substance Abuse/Mental Health Program Florida Department of Children & Families Region C-Circuit 5,9,10,18,19
Kenneth Goldberg, M.D.
Chief of Staff U.S. Department of Veteran Affairs Orlando VA Medical Center
Robert Spivey
Manager, Code Enforcement Division Orange County Government
James D. “Jim” Wright, Ph.D.
Provost Distinguished Research Professor College of Sciences, Sociology University of Central Florida
Marketing Advisory Committee John Fadool, Chair
Executive Vice President/Marketing LongHorn Steakhouse
Shawn Bartelt
Vice President & General Manager WFTV, Channel 9 and WRDQ, Channel 27
Steve Blount
President Digital Marketing Ninja
Kathy Brown
President Thumbprint Marketing
Jennifer DeWitt
Associate Director of Interactive Communications Rollins College
Anne Howie
President Howie & Partners
Tyler Koon
Co-Owner Lawton Printers
Beth Lowell
Single Copy Marketing Manager Orlando Sentinel
Manley Ludwig
Community Volunteer
Michelle Stevens
Manager Community Affairs & Station Events WFTV Channel 9 & WRDQ Central Florida’s TV 27
Financial Review Committee Fred Bates AARP
Kim Dapkus
Senior Manager, Compliance and Governance Lockheed Martin
Karen Dual
Human Resource Manager Averett Warmus Durkee
Ralph Perrino
CEO Quality Project Control
Edward Dimayauga
Christine Falkowski Director, Marketing & Sales The Transition House
Mike Schafer
Mara Frazier
Tannia Steele
Accounting Manager Marriott Vacations Worldwide
Sandeep Wilkhu
IPAO Review Manager NASA – Kennedy Space Center
Mission United Council
Tommy Boroughs, Co-Chair Partner Holland & Knight
Douglas Metcalf, Co-Chair
President/Vice-President Communications Consultants Central Florida
Tom Barthel
Vice President/Chief Lockheed Martin
Bruce Blackwell
President Florida Bar Association Foundation
Homer Boone
Director, Customer Service Career Source of Central Florida
Bill Wilson, Chair Executive Partner Holland & Knight
Attorney Legal Aid Society of the Orange County Bar Association
Ralph Perrino, CPA
Partner Schafer, Tschopp, Whitcomb, Mitchell & Sheridan, LLP
Nominating Committee
Karen Connors
Sr. Director, Community Affairs Westgate Foundation
Kenneth Mueller
Robert H. (Bob) Brown President / CEO Heart of Florida United Way
C. Josef Ghosn, Ed.D.
Sr. VP, Chief Strategy Officer Florida Division of Adventist Health System
John Moskos Senior Vice President Wells Fargo
HCHV Program Manager Department of Veteran Affairs
Compensation Committee
Snak Nakagawa
Chairman of the Central Florida Board Seaside National Bank & Trust
Director, Workforce Programs Florida High Tech Corridor
Jovanna Nelson
Owner/Event Manager Good 2 Go Event Management
Tony Ortiz
Ed Timberlake, Chair
Jane Garrard
(Ret.) Vice President and CFO Tupperware U.S. & Canada
E. Ann McGee, Ed.D. President Seminole State College
Commissioner, District 2 City of Orlando
John Moskos
Joseph Sarrubbo, Jr
Senior Vice President Wells Fargo
Dean of Students, East Campus Valencia College
Xiomara Torres Case Manager Veterans’ Court
Mark Waltrip
Chief Operating Officer Westgate Resort
How United Way Makes A Difference At United Way, our goal is simple: feed the hungry, shelter the homeless and take preventative steps to help others avoid crisis. Through strategic United Way-funded programs, we’ve made a significant impact.
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BOARD OF DIRECTORS OFFICERS
MEMBERS
E. Ann McGee, Ed.D.
Joel Glass
Robert Newland
Jeffrey R. Shafer
Retired Bank Executive
Sr. Vice President of Communications Orlando Magic
President & CEO Career Partners International
President CNL Securities Corp.
President Seminole State College
Malcolm C. Barnes
Michael L. Harding
Commissioner Tony Ortiz
Eddie Soler
(Ret) Partner, Deloitte & Touche LLP
City of Orlando, District 2
VICE CHAIR
Residential Markets – Operations Leader Progress/Duke Energy
Shawn Bartelt
Avido Khahaifa
Ruth Patrick
Executive VP and Chief Financial Officer Florida Hospital
Editor/Sr.VP/Director of Content-Florida Orlando Sentinel
President/CEO BETA Center
Roseann Harrington
Michael E. Pattillo
Vice President, Tactical Missiles and Combat Maneuver Systems Lockheed Martin Missiles and Fire Control
VP of Marketing, Communications & Community Relations Orlando Utilities Commission
Managing Partner – Orlando Ernst & Young, LLP
Keith Swider
Sandy Hostetter
Sam Pero
Director of Business Analysis SeaWorld Parks & Entertainment
Regional Director, Southern Jacksonville Division Publix Super Markets, Inc.
Ed Timberlake
Ronald F. Piccolo, Ph.D
Chairman of the Central Florida Board Seaside National Bank & Trust
Richard A. Watkins
BOARD CHAIR
David E. Fuller President SunTrust Foundation SECRETARY
Karen Dee
Vice President & General Manager WFTV, Channel 9 and WRDQ, Channel 27
John Pisan, CFP
Maribeth Bisienere
Regional Managing Director Wealth Management Wells Fargo Bank
Senior Vice President Downtown Disney, ESPN Wide World of Sports Complex, Water Parks & Mini-Golf Walt Disney Parks and Resorts
James B. Cross
Diana Bolivar
President CNLBank, Central Florida
Managing Partner Cross, Fernandez & Riley, LLP
President Hispanic Chamber of Commerce of Metro Orlando
Mark A. Jones
Sean DeMartino
President Orlando Regional Medical Center
Associate Professor of Management Rollins College Crummer Graduate School of Business
Balfour Beatty Construction Division President
Byron Knibbs
Ronald O. Rogers
Chief Val B. Demings (Ret.)
VP of Customer Service and Sustainability Orlando Utilities Commission
President Ronald O. Rogers & Associates, LLC
Patricia Maddox
Chief Paul Rooney (Ret.)
President/CEO Winter Park Health Foundation
Assistant Vice President Safety, Security & Risk Mgmt. Valencia College
TREASURER
TREASURER (OCT. 2014)
Jane Garrard
(Ret) Vice President and CFO Tupperware U.S. and Canada CEO
Former Chief of Police, City of Orlando
President / CEO Heart of Florida United Way
John Fadool
Robert H. (Bob) Brown
IMMEDIATE PAST CHAIRMAN
Executive Vice President, Marketing LongHorn Steakhouse
John Moskos
Linda Landman Gonzalez
Senior Vice President Wells Fargo
VP of Philanthropy & Multicultural Insights Orlando Magic
Michael Frumkin, Ph.D.
42
Board Members from July 2014-June 2015
Dean and Professor College of Health and Public Affairs UCF
Marie Martinez Operations Manager Howard Phillips Center for Children & Families
Chief John W. Mina Chief of Police City of Orlando Police Department
Gerald Roux Central Florida Area Executive Bank of America
David Ruiz President, Florida District UPS
Frank St. John
President Generational Playbooks, LLC
Bill Wilson Executive Partner Holland & Knight
HEART OF FLORIDA UNITED WAY
TOTAL RESOURCES
The $26.1 million raised, managed and distributed by United Way during fiscal year 2014-2015 is referred to as “total resources.” Fundraising totals include monies raised through the community campaign, special events and other donor-related activities. When combined with other programs, services and resources, total resources make Heart of Florida United Way the tri-county region’s largest supporter of health and human services agencies.
Finance Committee Jane Garrard, Chair
(Ret.) Vice President and CFO Tupperware U.S. & Canada
Jim Cross
Partner Cross, Fernandez & Riley
Stephen J. Graham
Senior Financial Manager/Consultant Dr. P Phillips Hospital
Tim Hyslop Senior Vice President Synovus Bank
Peter L. Lopez, Esq.
Partner Lowndes Drosdick, Doster, Kantor, & Reed, PA
Robert H. Maiocco
Financial Advisor Conrad Santiago & Associates
Keith Swider
Director of Business Analysis SeaWorld Parks & Entertainment
Richard A. Watkins President Generational Playbooks, LLC
Audit Committee
Michael Harding, Chair (Ret.) Partner Deloitte & Touche LLP
STATEMENT OF FINANCIAL POSITION The following is an overview of Heart of Florida United Way’s financial performance, comparing fiscal years 2014-2015 and 2013-2014, ending June 30.
ASSETS Cash $ Investments Campaign pledges receivable, less allowance for uncollectible pledges of $2,595,121 and $1,945,195 in 2015 and 2014, respectively Grants receivable Other receivables Prepaid expenses Gift-in-kind inventory Property and equipment, net Total Assets $
2015 2014 9,289,376 $ 10,946,307 9,698,429 9,587,230
7,602,926 7,236,964 1,326,952 885,561 90,553 15,530 165,441 122,567 336,116 281,301 3,890,776 3,933,863 32,400,569 $ 33,009,323
LIABILITIES AND NET ASSETS LIABILITIES Accounts payable $ 729,748 $ 566,629 Accrued expenses 532,307 459,541 Campaign pledges due to designated agencies 3,410,260 3,751,766 Campaign pledges due to other United Way organizations 325,265 361,704 Grant advances 211,780 163,533 Other liabilities 162,328 144,318 Total Liabilities 5,371,688 5,447,491 NET ASSETS Unrestricted Temporarily Restricted Permanently Restricted Total Net Assets Total Liabilities and Net Assets $
15,215,385 11,013,496 800,000 27,028,881 32,400,569 $
15,438,873 11,322,959 800,000 27,561,832 33,009,323
Phil Nix
Partner Deloitte & Touche LLP
Amy Racicot
CFO Give Kids the World
Anne-Marie Salamone Controller 4R Smokehouse
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Dr. Nelson Ying Center 1940 Traylor Blvd. | Orlando, FL 32804 | www.HFUW.org | (407) 835-0900
A COPY OF THE OFFICIAL REGISTRATION (CH214) AND FINANCIAL INFORMATION MAY BE OBTAINED FROM THE DIVISION OF CONSUMER SERVICES AT www.800helpfla.com OR BY CALLING TOLL-FREE (800435-7352) WITHIN THE STATE. REGISTRATION DOES NOT IMPLY ENDORSEMENT, APPROVAL, OR RECOMMENDATION BY THE STATE.