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Debate Over Digital Edition

I have tried, believe me, I have tried to navigate through both the February and the March digital issues of PC Magazine but wind up being completely frustrated. It is unfortunate enough, but understandable, that you no longer publish a printed edition, and I’m willing to attempt to read the magazine online, but only if it’s a rewarding experience. My problem is that the navigation is sorely lacking in ease of use, and few of the shortcuts seem to work the way that they are supposed to. Also, I am unable to close the “Useful Keyboard Shortcuts” window that pops open and will not leave. And just to let you know, the March issue took over a week to appear on my Library page from the time that I received your e-mail notification. My local newspaper, the Detroit Free Press, recently converted to a digital edition. At first I dreaded going to the paper’s Web site, but soon I discovered that it is really slick, intuitive, and easy to navigate. I would really like to continue enjoying your magazine and will do so if it becomes a pleasant experience rather than a case of stressful frustration.—Carl Eggers Carl, thanks for your comments. After receiving lots of feedback—both positive and negative—about the Digital Edition, we’re in the process of a redesign that we are confident will improve readability, navigation, and other issues you address in your letter. We take very seriously the input of folks like you—not just as PCMag readers but also as tech enthusiasts who clock many hours using and interacting with hardware, software, and Web sites and services. If you’d like to check out a sneak preview of a new and improved PCMag Digital page, click here. (Note that this link will take you to the sample page at PCMag .com.)—Stephanie Chang, Editor I just want to tell you that although I much prefer PC Magazine in its former print format, the Zinio option is a very good alternative. I’m glad it still feels like a magazine and not just another Web page. I also find the embedded links valuable. —Novel Hernandez

Thumbs-Up to Neil

I want to thank Neil Rubenking for his insight in “Can’t Copy to Half-Full Thumb Drive—Why?” This problem has been driving me crazy for a long while. I thought I had only one thumb drive that I could back up my Microsoft Money files to (which I do just about daily). Your article has shown me how to back up to any thumb drive I want, as long as there’s enough room! —Linda Erthal

HOW TO CONTACT US We welcome your comments and suggestions. When sending e-mail to Feedback, please state in the subject line which article or column prompted your response. E-mail pcmag@pcmag.com. All letters become the property of PC Magazine and are subject to editing. We regret that we cannot answer letters individually.