Your Bill

VTel sends you a monthly bill for your services and usage. VTel makes every effort to ensure the accuracy of your bills. However, it is your responsibility as the consumer to review that bill for accuracy, in a timely manner. If you have a question regarding your VTel charges please call a VTel Service Representative at 885-9000.

VTel handles billing for other companies that provide long distance, operator services and other miscellaneous services. Therefore, your VTel bill may include charges for these other companies

If you have a question regarding the charges from another company, please call the number shown on your bill for that company.

How Am I Billed?

Your telephone service is billed one month in advance and includes charges for your local service and optional services. Charges for measured service and VTel long distance calls are based on usage up to the date of monthly billing production. Charges for installing or changing your service will usually appear on the first bill after your order is completed.

When Is My Payment Due?

Customers receive a telephone bill every month. Payment is due on or before the “payment due” date, which appears on the monthly bill.

Customers are responsible for making payments in full and on time. It is expected that your payment will reach us by the due date shown on your bill. If we do not receive payment on time, unpaid charges will appear on your next bill.

What If My Account Is Overdue?

VTel does not want to turn off your telephone service and will make every effort to help you keep your service on. However, service may be interrupted if you do not pay overdue charges. Before this happens you will receive a written reminder of possible service interruption due to an overdue bill. This reminder will explain why your service will be interrupted and what you must do to avoid it.

Forgot to pay your phone bill? Don’t worry; VTel has an outside drive up payment box located at 354 River St., Springfield, Vermont

OR

Pay on-line through your Smart Hub account.

Continuous Emergency Access

If your telephone service is disconnected, you can still use the main phone line in your home to dial 9-1-1. Continuous access to emergency service is required by the Vermont Public Service Board. Persons making non-emergency calls to 9-1-1 may be prosecuted.

YOUR BILL

Paying By Mail

A return envelope is included with your bill each month. Please enclose the payment return portion with your payment. Please do not staple or paper clip your check to the payment stub.

Please note your telephone number on your check. If you misplace the payment return envelope, please mail your payment to:

VTel 354 River St. Springfield, VT 05156

Paying By Credit Card

If you would like to pay your bill via credit card simply call VTel at 885-9000. To process your credit card payment we will need: 1. Credit card number 2. Expiration date 3. CCV security code 4. Name and address

For your convenience you can set up your account to be paid via your credit card on a monthly basis. Call a VTel Customer Service Representative or do it yourself online through your Smart Hub account.

Paying In Person

The VTel office located at 354 River St. is open daily from 9am to 4pm. When paying your bill in person please have page 1 of your bill with you. The VTel cashier will take the payment return portion to process with your payment. You will be given a date stamped receipt.

In Person Payments Can Be Made At The Following Locations:

Springfield VTel • 354 River St. 9am to 4pm Monday - Friday Springfield People’s United Bank • 6 Main St. 9am to 5pm Monday - Friday Chester People’s United Bank • Main St. 8:30am to 5pm Monday - Friday